agent csr for uk call center Jobs in Rawalpindi

agent csr for uk call center

area sales manager

assistant manager

assistant manager marketing Jobs in Rawalpindi

assistant manager marketing

assistant service manager Jobs in Rawalpindi

assistant service manager

call centre manager

Speak Viral

The Call Centre Manager is responsible for overseeing the daily operations of the call center, ensuring high levels of customer satisfaction, operational efficiency, and team performance. This role involves leading supervisors and agents, implementing performance standards, optimizing processes, and driving continuous improvement initiatives to meet organizational goals.Key Responsibilities1. Operational Management<ul><li>Oversee day-to-day call center operations (inbound, outbound, or blended).</li><li>Monitor key performance indicators (KPIs) such as service level, average handling time (AHT), first call resolution (FCR), and customer satisfaction (CSAT).</li><li>Ensure adherence to company policies, procedures, and compliance standards.</li><li>Manage workforce planning, scheduling, and capacity to meet demand.</li></ul>2. Team Leadership &amp; Development<ul><li>Lead, coach, and mentor supervisors and team leaders.</li><li>Set performance targets and conduct regular performance reviews.</li><li>Develop training programs to enhance team skills and service quality.</li><li>Foster a positive, high-performance culture focused on customer experience.</li></ul>3. Customer Experience Management<ul><li>Ensure consistent delivery of exceptional customer service.</li><li>Address escalated customer complaints and complex issues.</li><li>Analyze customer feedback and implement improvement initiatives.</li></ul>4. Performance &amp; Reporting<ul><li>Analyze operational reports and performance data.</li><li>Prepare and present regular reports to senior management.</li><li>Identify trends and recommend process improvements.</li></ul>5. Budget &amp; Resource Management<ul><li>Manage departmental budgets and control operational costs.</li><li>Optimize staffing levels and resource allocation.</li><li>Collaborate with HR on recruitment and retention strategies.</li></ul>6. Technology &amp; Process Improvement<ul><li>Oversee call center systems (CRM, telephony, ticketing systems).</li><li>Recommend and implement new technologies to improve efficiency.</li><li>Drive continuous improvement and quality assurance initiatives.</li></ul>Key Performance Indicators (KPIs)<ul><li>Service Level Agreement (SLA) achievement</li><li>Customer Satisfaction Score (CSAT)</li><li>Net Promoter Score (NPS)</li><li>Average Handling Time (AHT)</li><li>First Call Resolution (FCR)</li><li>Employee engagement and retention rates</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or related field (preferred).</li><li>5+ years of call center experience, with at least 2 years in a managerial role.</li><li>Strong knowledge of call center metrics, workforce management, and quality assurance processes.</li><li>Proficiency in CRM systems and call center software.</li><li>Excellent leadership, communication, and problem-solving skills.</li></ul>Preferred Skills &amp; Competencies<ul><li>Strong analytical and data-driven decision-making ability.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>Conflict resolution and negotiation skills.</li><li>Change management experience.</li><li>Customer-focused mindset with a commitment to service excellence.</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs120,000.00 per monthApplication Question(s):<ul><li>Will you be able to work in night shift(7pm to 4am)?</li><li>Will you be able to commute to Bahria Town Phase 7 Rawalpindi?</li></ul>Work Location: In person

Call Centre Manager

Agay Barho!

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 Our client Dial Pro Solutions is looking for a Call Center Verification Specialist in Rawalpindi.
 
 
 Dial Pro Solutions is seeking dedicated Call Centre Verifiers to join our team. The ideal candidate plays a crucial role in ensuring accurate customer verification, managing client relationships, and effectively promoting our products and services to business clients. This position requires a fluent English speaker with strong communication and multitasking skills, capable of building trust and maintaining a professional diary for client interactions. Verifiers will utilize identity verification software and precise data entry techniques to uphold the integrity of our verification procedures while supporting business-to-business selling activities. In this role, Call Centre Verifiers are responsible for delivering exceptional customer service by understanding client needs and providing accurate product knowledge. Candidates should have at least one year of experience in a related role and be proficient in research and problem-solving to address various customer inquiries. Although this position does not involve managing a team, it demands a proactive approach to managing workload, promoting services, and maintaining high standards of data accuracy and communication.
 
 
 
 Responsibilities
 
 
 
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 Conduct thorough customer verification using established procedures and identity verification software to ensure compliance and accuracy.
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 Perform precise data entry to maintain up-to-date and accurate customer records in systems.
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 Communicate clearly and effectively with clients to build relationships, establish trust, and provide excellent service.
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 Manage client diaries efficiently to schedule appointments and follow up on client interactions.
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 Promote Dial Pro Solutions' products and services to business clients, focusing on business-to-business selling strategies.
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 Apply sales skills to identify client needs, provide suitable product recommendations, and close sales.
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 Research client information and market trends to tailor communication and sales approaches effectively.
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 Handle multiple tasks simultaneously while maintaining composure and ensuring high accuracy in all interactions.
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 Resolve customer issues and inquiries promptly by using problem-solving expertise to enhance client satisfaction.
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 Maintain up-to-date knowledge of products and services to deliver precise and accurate information to clients.
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 </ul>
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Call Center Verification Specialist - TJ / 1825574

MM Communication

&quot;&quot;WE ARE HIRING FOR DAY SHIFT Call Centre Read Full ADD&quot;&quot;&quot;&quot;5 working days in a weekBasic Salary is 28,000/- and 2,000 IS Punctuality allowance total 30,000 and performance base bonuses as well you can earn up-to 50,000/- its not sale base or target base Job. We are service provider call center. English is also not important you don't need a professional English normal English also considered and we also provide training to new hires and as we are working on UK Based Project so you can also speak in your own language as per client requirementsNo Experience Needed Freshers are Encouraged to applyApply now prefer to drop your cv on the given number0331-0006630NOTE: People who are interested and can manage to come to Bahria town phase 7 Rawalpindi only those people contact me Once again i am mentioning its not the sale Job salary is Fix so don't ask again and again is this the sale or the target base JobJob Type: Full-timePay: Rs25,000.00 - Rs45,000.00 per monthWork Location: In person

Agent CSR for UK Call Center

&quot;&quot;WE ARE HIRING FOR DAY SHIFT Call Centre Read Full ADD&quot;&quot;&quot;&quot;&quot;5 working days in a week&quot;Basic Salary is 28k and 2k is Punctuality allowance Total 30k and performance base bonuses as well you can earn up-to 50k its not sale base or target base Job. We are service provider call center. English is also not important you don't need a professional English normal English also considered and we also provide training to new hires and as we are working on UK Based Project so you can also speak in your own language as per client requirementsNo Experience Needed Freshers are Encouraged to applyApply now prefer to drop your cv on the given number0331-0006630NOTE: People who are interested and can manage to come to Bahria town phase 7 Rawalpindi only those people contact me Once again i am mentioning its not the sale Job salary is Fix so don't ask again and again is this the sale or the target base JobPay: Rs30,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Service Representative (CSR) Position Required

Flink Freight Logistics Inc

Job descriptionA Canadian Based Logistics Company is looking for a candidate for the position of Dispatch Coordinator (Night Shift 05:00PM- 02:00AM) in their office operating from Rawalpindi.Qualifications:&middot; Exceptional communication skills with individuals at all levels of the organization, both oral and written.&middot; Able to work efficiently as a part of the team as well as individually in high pressure situations.&middot; High level of critical and logical thinking, analysis, and/or reasoning to identify underlying principles, reasons, or facts.&middot; Coordinate and plan with department peers to dispatch the company&rsquo;s resources effectively and efficiently and strong work ethic with positive team attitude.&middot; Maintain communication with all team members and ensure that they are where they are supposed to be, and they are returning to the base in a timely manner.&middot; Enter, manage, and dispatch all orders with dispatch Software.&middot; Track shipments from pick-up through delivery so that accurate, up-to-date information can be provided regarding any shipment, update on the transportation system.&middot; Coordinate product delivery schedules with customers, arrange appointments and scheduling and handle customer inquiries in a timely, professional manner.&middot; Negotiate rates directly with customers and vendors.&middot; Preparing dispatch related paperwork, manage Customs documents and records.&middot; Strong written and verbal English communication skills are essential.&middot; Communicate specific freight requirements and procedures to carriers.&middot; Handle customer inquiries in a timely, professional manner.&middot; Update customer web portals with up-to-date load information.&middot; To perform other duties as assigned by the reporting manager.Requirements:1 year of Call Centre/dispatch experience is an asset.Demonstrated ability to manage high-stress situations calmly and effectively.Demonstrated ability to actively manage multiple, concurrent projects.Good command of MS Office (Excel and Word) is essential with an ability to quickly learn new software.Should be comfortable with night shift.Job Types: Full-timeSalary: (Can be negotiated)Job Types: Full-time, ContractAllowances:Fuel AllowanceCommission and BonusesKey Responsibilities:<ul><li>Generate new business leads by researching and identifying potential clients in the freight industry (road, sea, and air).</li><li>Set appointments with prospective clients to introduce our supply chain and freight services.</li><li>Actively pursue new sales opportunities through cold calling, email campaigns, and networking.</li><li>Work closely with the sales team to ensure smooth handover of leads and support the sales process.</li><li>Coordinate and manage sales schedules, meetings, and follow-ups with clients.</li><li>Maintain and update the CRM system with client information, leads, and sales progress.</li><li>Collaborate with internal teams to ensure seamless execution of client requirements and expectations.</li><li>Develop and implement marketing strategies to attract new business and promote services.</li></ul>Qualifications:<ul><li>Excellent English Verbal communication skills, with the ability to build relationships and set appointments.</li><li>Proficient in using CRM software and Microsoft Office Suite.</li><li>Highly motivated, self-starter with the ability to work independently and as part of a team.</li><li>Ability to thrive in a fast-paced, target-driven environment.</li></ul>Why Join Us?<ul><li>Promising career growth opportunities in a dynamic and expanding company.</li><li>Be part of a supportive team that fosters continuous learning and development.</li><li>Training will be provided</li><li>Competitive salary and performance-based incentives.</li><li>Exposure to the freight industry and opportunities to build a strong professional network.</li></ul>If you're ready to take on an exciting role and grow your career in the supply chain industry, apply today to join our team!Job Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

Dispatch Executive/ load booking

Eco Gasoline (Private) Limited

Receptionist / Office Assistant (Front Desk)Company: Eco Gasoline (Pvt.) Limited Location: Asian Business Centre, Bahria Phase 7 Entrance, G.T. Road Job Type: Full-Time Gender Requirement: Female OnlyPosition OverviewEco Gasoline (Pvt.) Limited is looking for a professional and well-organized Receptionist / Office Assistant to manage front desk operations and provide administrative support to the office.This role requires strong communication skills, basic computer expertise, and the ability to maintain office records efficiently.Key Responsibilities<ul><li>Manage front desk and greet visitors professionally</li><li>Handle incoming calls and correspondence</li><li>Maintain and organize office files and documentation</li><li>Assist in preparing reports, letters, and office records</li><li>Perform data entry and basic reporting tasks</li><li>Provide general administrative and clerical support to staff</li><li>Ensure cleanliness and organization of reception and office area</li></ul>Eligibility Criteria (Mandatory)Bachelor&rsquo;s Degree (Required) Must have working knowledge of MS Excel, MS Word, and basic computer operations Ability to manage files and office documentation efficiently Good communication and interpersonal skills Only female candidates are eligible to applyMale candidates should NOT apply Candidates without a Bachelor&rsquo;s degree will not be consideredImportant Instructions for ApplicantsApplicants must research Eco Gasoline (Pvt.) Limited and understand the company profile before applying Only serious and relevant candidates should apply Irrelevant or incomplete applications will not be entertainedHow to ApplyInterested candidates may send their CV to: [ecohr@ecogasoline.com.pk]Only shortlisted candidates will be contacted for interview.Job Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthAbility to commute/relocate:<ul><li>Rawalpindi: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

Receptionist / Office Assistant (Front Desk)

Shan Foods Private Limited

<div>
 
 
 Get to know us
 
 
 
 
 
 
 At Shan Foods, we get it - food isn&rsquo;t just fuel, it&rsquo;s connection, culture, and convenience. As a global food brand, we&rsquo;re bringing real flavor to kitchens worldwide and making meals simpler, tastier, and more fun. We&rsquo;re more than just spices - we&rsquo;re a team of creators, learners, and doers. At Shan, you&rsquo;ll grow, evolve and help shape what the future of food looks &amp; tastes like.
 
 
 
 
 
 Shan Foods is a global equal opportunity employer, offering top of the line compensation &amp; benefits, an inclusive working environment and avenues for growth. We believe in growing together and constantly learning from everyone around us. Our people are not only driving the business, they are all contributing towards the growth of the food industry worldwide.
 
 
 
 
 
 
 Let's give you a quick sneak peek into the life of an Area Sales Manager
 
 
 
 
 
 
 As an Area Sales Manager you will oversee and drive sales operations within a specific geographic area. This role is crucial for driving sales growth, enhancing market presence, and ensuring the overall success of the company&rsquo;s sales initiatives in the designated area.
 
 
 
 
 
 
 
 
 
 Things you will be doing as an Area Sales Manager
 
 
 
 
 
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 Create and implement effective sales strategies to achieve sales targets and increase market penetration
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 Generate sales of company products in the area through a team of Territory Sales Managers to achieve or exceed the annual sales targets
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 Prepare &amp; present sales reports of performance metrics to senior management, suggesting improvements where necessary
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 Monitor expenses and ensure adherence to financial targets
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 Manage the sales budget effectively ensuring efficient allocation of resources
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 Develop and maintain an efficient distribution network to ensure the comprehensive availability of company&rsquo;s products and services to achieve or exceed the sales targets
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 Build and maintain strong relationships with key clients and stakeholders, Distribution Partners, Trade Partners etc.
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 Provide distributors and customers with information about new or improved products and services to improve sales
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 Work closely with Trade Marketing, Sales Operations and Sales Control functions to enhance sales effort
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 Lead, train and motivate a team of sales representatives to ensure high performance and goal achievement
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 Provide guidance to TSMs / DSFs daily, weekly, monthly and quarterly in accordance with the formulated strategies
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 Train and Develop TSMs and DSRs on sales operations, stake-holders Management &amp; Other Sales related soft skills (e.g Steps of Call, 7Cs of communication, etc.)
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 What we are looking for in you?
 
 
 
 
 
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 A minimum of bachelor&rsquo;s or master&rsquo;s degree or equivalent from any accredited local or foreign institute
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 At least 3-5 years of experience in FMCG Sales
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 Leadership Skills
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 Communication and Interpersonal Skills
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 Customer Orientation
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 Planning and Organizing
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 Problem Solving and Analytical Skills
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 Integrity
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 Market Orientation
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 Initiative and Drive
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 </ul>
</div>

Area Sales Manager

Explore 86+ Call centre manager in Rawalpindi this March. Find roles across top companies and apply now to boost your career.