customer service representative

store manager

area manager, fulfillment center operations Jobs in Cairo

assistant store manager

cashier

card fulfillment manager

dopay

<div>
 
 Role Summary
 
 
 
 The Card Fulfillment Manager oversees the production, personalization, and distribution of payment cards. You will manage relationships with third-party vendors (card manufacturers and personalizers), monitor inventory levels in Hubs and Distribution Points, ensure compliance with security standards (PCI-DSS), and optimize Hubs and Distribution Points processes to enhance the cardholder's delivery experience.
 
 
 
 Requirements
 
 
 
 
 Key Responsibilities
 
 
 
 
 Procurement &amp; Vendor Negotiation:
 
 Lead the procurement process for card plastics and consumables. Negotiate pricing, contract terms, and Service Level Agreements (SLAs) with external card bureaus and carriers to ensure cost-efficiency without compromising quality.
 
 
 
 PO &amp; Financial Management:
 
 Own the Purchase Order (PO) lifecycle for the department. Issue, track, and reconcile POs with card providers, ensuring all invoices align with delivered goods and negotiated rates.
 
 
 
 Vendor Management:
 
 Serve as the primary point of contact for external partners. Monitor performance against SLAs regarding production lead times, quality control, and data security.
 
 
 
 Inventory Control:
 
 Manage stocks of raw card plastics, carriers (the paper the card is attached to), and collateral (inserts/envelopes). Forecast demand to prevent stockouts of specific card designs. Monitor the stock level of the Distribution Points.
 
 
 
 Hub-and-Spoke Distribution:
 
 Design and oversee the logistics flow between the Central Hub (Warehouse), Regional Hubs, and last-mile Distribution Points.
 
 
 
 Inventory Rebalancing:
 
 Monitor stock levels across all nodes in the network. Execute Inter-Hub Transfers (IHTs) to move surplus stock from low-demand areas to high-demand regions, minimizing "dead stock."
 
 
 
 Dynamic Replenishment:
 
 Establish "Reorder Points" (ROP) for each specific hub based on local lead times and historical demand. Ensure that no Distribution Point falls below safety stock levels.
 
 
 
 Reverse Logistics:
 
 Manage the consolidation of expired, defective, or "return-to-sender" cards from various hubs back to a central point for secure destruction and recycling.
 
 
 
 Production Oversight:
 
 Ensure the daily file transmission for card personalization is successful and that data integrity is maintained between the bank's core system and the vendor.
 
 
 
 Security &amp; Compliance:
 
 Ensure all fulfillment processes comply with Mastercard and Meeza regulations and PCI-DSS requirements for handling sensitive PII (Personally Identifiable Information).
 
 
 
 Skills &amp; Qualifications
 
 
 
 
 Experience:
 
 5+ years in Banking Operations, Card Services, Procurement, or Supply Chain Management.
 
 
 
 Procurement Expertise:
 
 Proven experience in strategic sourcing, vendor negotiation, and managing PO systems within a corporate or banking environment.
 
 
 
 Analytical Skills:
 
 Proficiency in Excel to track shipping volumes, error rates, unit costs, and procurement budgets.
 
 
 
 Communication:
 
 Advanced negotiation and interpersonal skills to manage high-value vendor contracts and cross-departmental stakeholders.
 
 
 
 Technical Knowledge:
 
 Familiarity with EMV chip technology, card personalization files, and mailing systems preferred.
 
 
 
 Compliance:
 
 Understanding of PCI-DSS, KYC, and AML regulations related to card shipping and vendor data handling is an advantage.
 
 
 
 Benefits
 
 
 
 
 
 Why Join dopay?
 
 
 
 
 <ul>
 <li>
 Be part of a mission-driven company that is transforming payroll and financial inclusion for workers in emerging markets
 </li>
 <li>
 Work with a dynamic and diverse team focused on innovation, growth, and delivering value to our clients and their employees
 </li>
 <li>
 Competitive salary and benefits, with opportunities for career growth and professional development
 
 
 </li>
 </ul>
 If you are a proactive, data-driven marketer who thrives on building customer relationships and driving long-term value, we'd love to hear from you. Apply today to join dopay and make a meaningful impact on financial inclusion!
</div>

Card Fulfillment Manager

Breadfast

<div>
 
 
 Role Objectives :
 
 
 
 The Assistant Fulfillment Point Manager is responsible for managing the dark stores on ground, in terms of order
 
 
 fulfillment, quality control, and logistics, and will coordinate closely with the customer service and the Dark Store &amp;
 
 
 Last Mile Operations Manager.
 
 
 
 
 
 
 Roles &amp; Responsibilities:
 
 
 <ul>
 <li>
 Assist in managing FP Operations on the ground.
 </li>
 <li>
 Ensure orders are being filled and shipped timely and accurate.
 </li>
 <li>
 Prevents product damage and shrinkage, accidents, and occupational hazards.
 </li>
 <li>
 Effectively monitors the flow of goods through the stock management system.
 </li>
 <li>
 Maintain a clean and safe work environment.
 </li>
 <li>
 Prepares necessary SOPs for fulfillment processes.
 </li>
 <li>
 Assist in analyzing current operations and make recommendations on ways to improve.
 </li>
 <li>
 Maintain the highest standards of customer service by immediately attending to and resolving customer issues.
 </li>
 </ul>
 
 
 
 
 
 REQUIRED EDUCATION, KNOWLEDGE, AND SKILLS :
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree
 </li>
 <li>
 Knowledge of warehouse software packages and MS Office proficiency.
 </li>
 <li>
 Analytical thinking skills.
 </li>
 <li>
 High attention to detail.
 </li>
 <li>
 Problem solving skills.
 </li>
 <li>
 Good command of the English language.
 </li>
 <li>
 Multi-functional team leadership skills.
 </li>
 <li>
 Conflict resolution skills.
 </li>
 <li>
 Able to work on shift basis.
 </li>
 </ul>
 
 
</div>

Assistant Dark Store Manager

Amazon

<div>
 
 Description
 
 
 
 Are you ready to champion outstanding customer service, Amazon style?
 
 
 Are you up for creating solutions and solving tomorrow&rsquo;s problems today?
 
 
 Then we have an opportunity just for you!
 
 
 We&rsquo;re seeking an Area Manager to join our dynamic Fulfillment Center. Our Fulfillment Centers are at the heart of Amazon&rsquo;s rapidly growing Operations network: they&rsquo;re where we manage our fast-moving inventory. They&rsquo;re also where we developed our industry-leading workflows. Our teams stow deliveries, pick products, package them up and ship them out: each of these groups have played their part in taking us where we are today.
 
 
 In these facilities we&rsquo;re building the future of customer service, as we work towards becoming Earth&rsquo;s most customer-centric company. This is your chance to make history with us.
 
 
 
 About The Role And Responsibilities
 
 
 
 You&rsquo;ll be responsible as a manager for one of the main teams in your FC: receive, stow, pick, pack or ship. Along with your peers, you&rsquo;ll ensure that all workflows run smoothly and that customer expectations are met, if not exceeded.
 
 
 In the logistics team you enter and lead, we&rsquo;ll be entrusting a team of approximately 80 to 120 associates to you. You&rsquo;ll drive the training and integration of your team, while motivating and inspiring forward progress. All the while, you&rsquo;ll exercise sound judgement, making sure progress and KPI targets are worked towards and met.
 
 
 While you achieve this, you&rsquo;ll ensure motivation, engagement and performance:
 
 
 <ul>
 <li>
 You&rsquo;ll need to safeguard your team&rsquo;s safety, promoting Amazon&rsquo;s Health and Safety standards,
 </li>
 <li>
 You&rsquo;ll lead cross-functional teams, tasked with solving operational problems,
 </li>
 <li>
 You&rsquo;ll uphold Amazon&rsquo;s high standards of process quality,
 </li>
 <li>
 You&rsquo;ll maintain inventory accuracy,
 </li>
 <li>
 You&rsquo;ll strive to improve and streamline processes,
 </li>
 <li>
 You&rsquo;ll become a subject matter expert on larger FC processes and activities,
 </li>
 <li>
 You&rsquo;ll actively share and promote best practices with your colleagues and network
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 2+ years of employee and performance management experience
 </li>
 <li>
 Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
 </li>
 <li>
 Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
 </li>
 <li>
 Command of English and Arabic language are required.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 1+ years of performance metrics, process improvement or lean techniques experience
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3166287
</div>

Area Manager, Fulfillment Center Operations

Floward

<div>
 
 
 Department:
 
 Product
 
 
 
 Reporting To:
 
 Product Director
 
 
 
 
 
 
 
 
 
 
 Role Overview
 
 
 
 
 
 
 
 The Senior Product Manager &ndash; WMS &amp; Logistics owns the end-to-end implementation, rollout, and continuous optimization of Floward&rsquo;s Warehouse Management System (WMS) and post-order technology ecosystem. This role is accountable for building scalable, high-performance fulfillment and logistics systems that directly improve throughput, operational efficiency, cost per order, and customer experience. The position requires strong execution capability, deep systems integration expertise, and the maturity to influence senior operational stakeholders in a fast-scaling, high-complexity environment.
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 
 WMS Ownership &amp; Rollout Execution:
 
 
 
 
 
 <ul>
 <li>
 Own the full lifecycle of WMS implementation, customization, and rollout across warehouses and cities.
 </li>
 <li>
 Lead multi-warehouse deployments and ensure operational readiness.
 </li>
 <li>
 Drive adoption, process standardization, and performance stabilization post go-live.
 </li>
 <li>
 Continuously optimize workflows for picking, packing, dispatching, and inventory handling.
 </li>
 </ul>
 
 
 
 
 
 Fulfillment &amp; Operational Performance
 
 
 
 
 
 <ul>
 <li>
 Improve operational KPIs including throughput, SLA adherence, order accuracy, and cost efficiency.
 </li>
 <li>
 Partner closely with warehouse operations to streamline processes and eliminate bottlenecks.
 </li>
 <li>
 Establish real-time visibility into fulfillment metrics and operational performance.
 </li>
 </ul>
 
 
 
 
 
 Last-Mile &amp; Delivery Optimization
 
 
 
 
 
 <ul>
 <li>
 Optimize routing logic, driver capacity planning, and delivery orchestration.
 </li>
 <li>
 Implement tools for real-time order tracking and proactive customer communication.
 </li>
 <li>
 Improve on-time delivery rates through technology-driven enhancements.
 </li>
 </ul>
 
 
 
 
 
 Returns &amp; Reverse Logistics
 
 
 
 
 
 <ul>
 <li>
 Design and optimize efficient, scalable return workflows.
 </li>
 <li>
 Define return quality controls and reintegration processes.
 </li>
 <li>
 Reduce return handling time and associated operational costs.
 </li>
 </ul>
 
 
 
 
 
 Technical Product Ownership &amp; Integrations
 
 
 
 
 
 <ul>
 <li>
 Lead WMS architecture decisions and integration strategy across ERP, OMS, courier platforms, and inventory systems.
 </li>
 <li>
 Oversee API integrations and system orchestration across the logistics tech stack.
 </li>
 <li>
 Implement digitization tools such as barcode scanning, RFID, and inventory automation.
 </li>
 <li>
 Partner closely with engineering to ensure scalable, secure, and reliable system design.
 </li>
 </ul>
 
 
 
 
 
 Stakeholder Leadership &amp; Cross-Functional Alignment
 
 
 
 
 
 <ul>
 <li>
 Act as the product authority for fulfillment and logistics across the organization.
 </li>
 <li>
 Collaborate directly with senior operational leadership (COO, Ops Directors) to align roadmap with business priorities.
 </li>
 <li>
 Navigate cross-functional dependencies across warehouse, logistics, engineering, support, and finance teams.
 </li>
 <li>
 Mentor junior product managers and promote best practices in execution and delivery.
 </li>
 </ul>
 
 
 
 
 
 Data-Driven Optimization
 
 
 
 
 
 <ul>
 <li>
 Use operational analytics to identify bottlenecks and drive continuous improvement.
 </li>
 <li>
 Monitor KPIs such as throughput, delivery success rate, return rates, and cost per order.
 </li>
 <li>
 Lead experimentation and process optimization initiatives to improve operational performance.
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 
 
 
 
 
 
 Education
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Supply Chain, Engineering, Business, or related field.
 </li>
 <li>
 MBA or advanced degree is a plus.
 </li>
 </ul>
 
 
 
 
 
 Experience (Mandatory)
 
 
 
 
 
 <ul>
 <li>
 8+ years of product management experience.
 </li>
 <li>
 Minimum 4 years of direct experience in WMS, logistics, or supply chain systems.
 </li>
 <li>
 Proven ownership of at least one full WMS implementation or major system overhaul.
 </li>
 <li>
 Experience leading multi-warehouse or multi-city system rollouts.
 </li>
 <li>
 Demonstrated measurable impact on operational KPIs (throughput, SLA, cost per order).
 </li>
 <li>
 Direct exposure to senior operational stakeholders (COO / Ops Directors).
 </li>
 </ul>
 
 
 
 
 
 Technical Expertise
 
 
 
 
 
 <ul>
 <li>
 Strong hands-on understanding of WMS platforms and logistics systems.
 </li>
 <li>
 Experience leading complex integrations across ERP, OMS, courier platforms, and inventory systems.
 </li>
 <li>
 Solid understanding of APIs, system dependencies, and operational tech architecture.
 </li>
 <li>
 Experience working in Agile environments using tools such as JIRA and Confluence.
 </li>
 <li>
 Strong analytical capabilities; familiarity with SQL and data visualization tools (Tableau, Power BI) preferred.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 About Floward
 
 
 
 
 
 
 Floward is the leading online flowers and gifting company in the Middle East and the UK. Founded in 2017, the company has expanded its operations to nine countries within five years. We are committed to creating seamless and innovative gifting experiences by sourcing flowers daily from ethical growers and partnering with leading local and international brands. Operating in 37 cities across the MENA region and London, UK, Floward guarantees same-day delivery through its own refrigerated fleet to ensure freshness and quality.
 
 
 
 
 
 🌐
 
 https://floward.co/
 
 
</div>

Senior Product Manager I

Danone

<div>
 
 About The Job
 
 
 
 
 You&rsquo;re looking for fulfillment, we&rsquo;re looking for You!
 
 
 
 As a Brand Manager, you will help develop, execute, and track marketing strategies that drive brand growth and profitability through collaborating with cross‑functional teams, external agencies, and research partners to ensure the brand remains competitive, relevant, and aligned with consumer needs. About you
 
 
 
 Main Responsibilities
 
 
 
 <ul>
 <li>
 Support NPD by identifying opportunities and assisting with product development, positioning, packaging, and launches.
 </li>
 <li>
 Translate market research and consumer insights into actionable brand strategies.
 </li>
 <li>
 Develop annual brand plans and recommend positioning, communication, and innovation directions.
 </li>
 <li>
 Monitor trade execution, visibility, and pricing; identify in‑store improvement opportunities.
 </li>
 <li>
 Track competitor activity and provide strategic insights.
 </li>
 <li>
 Lead packaging development with agencies and internal partners.
 </li>
 <li>
 Assist in executing 360&deg; marketing campaigns and ensure seamless cross‑functional coordination.
 </li>
 <li>
 Collaborate with agencies on communication, creative assets, media plans, and promotional concepts.
 </li>
 <li>
 Assess promotional and media performance and recommend optimizations.
 </li>
 <li>
 Manage and monitor the marketing budget.
 </li>
 <li>
 Analyze sales, retail audit data, and brand tracking studies.
 </li>
 <li>
 Support digital and influencer strategy execution to build brand equity.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 2&ndash;3 years of relevant experience.
 </li>
 <li>
 Bachelor&rsquo;s degree in Marketing, Business Administration, or related field.
 </li>
 <li>
 Strong analytical, research, and communication skills.
 </li>
 <li>
 Proficient in MS Office; knowledge of research tools is a plus.
 </li>
 <li>
 Detail‑oriented with solid project management and coordination abilities.
 </li>
 <li>
 Able to work cross‑functionally and handle multiple tasks.
 </li>
 <li>
 High initiative, strong follow‑through, and growth potential.
 
 
 </li>
 </ul>
 About us
 
 
 Danone&rsquo;s mission is bringing health through food to as many people as possible and we want to invite people to join the movement for a healthier world. We recognize the power of people have to impact the world through daily choices. Each time we eat and drink, we vote for the world we want to live in. We believe a healthy body needs healthy food. And healthy food needs a healthy planet, and this is what our new signature One Planet One Health embodies.
 
 
 We believe everyone has talent, something which comes natural to you. Your uniqueness is something which brings both excellence as well as energizes you.
 
 
 Don't hesitate to get back to us for any inquiries
 
 
</div>

Brand Manager

<div>
 
 Description
 
 
 
 Role Overview: As a Direct Imports Logistics Coordinator, you will be responsible for managing and coordinating international shipments from origin to final delivery at Amazon Fulfillment Centers. This role requires strong attention to detail, excellent communication skills, and the ability to work in a fast-paced environment while maintaining high standards of operational excellence.
 
 
 Key job responsibilities
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Monitor and track Direct Imports shipments across all transportation legs (origin, port to port, destination, and final mile delivery)
 </li>
 <li>
 Coordinate with multiple stakeholders including freight forwarders, customs brokers, trade compliance teams, and fulfillment centers
 </li>
 <li>
 Identify and resolve shipment issues proactively to minimize delays and ensure customer commitments
 </li>
 <li>
 Maintain and analyze key performance metrics for Direct Imports operations
 </li>
 <li>
 Create and distribute regular reports on critical DI metrics to leadership
 </li>
 <li>
 Implement process improvements to enhance operational efficiency
 </li>
 <li>
 Ensure compliance with international shipping regulations and Amazon's standards
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Speak, write, and read fluently in English
 </li>
 <li>
 Experience in logistics, transportation, supply chain, import/export operations, or data entry/data administration
 </li>
 <li>
 Bachelor's degree in business, logistics, supply chain management, or a related field
 </li>
 <li>
 Demonstrated ability to work in a fast-paced environment
 </li>
 <li>
 Strong proficiency in Microsoft Excel and data management tools
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience with international shipping and customs procedures
 </li>
 <li>
 Knowledge of transportation management systems
 </li>
 <li>
 Previous experience in e-commerce or retail logistics
 </li>
 <li>
 Understanding of import/export documentation requirements
 </li>
 <li>
 Six Sigma or similar process improvement certification
 </li>
 <li>
 Experience with SQL or other database management tools Our inclusive culture empowers Amazonians to deliver the best results for our customers.
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3187824
</div>

Logistics Coordinator, Direct Imports

<div>
 
 Description
 
 
 
 If you&rsquo;re interested in joining a business where you can have fun, achieve amazing results and put smiles on people&rsquo;s faces, this could be the role for you.
 
 
 You will oversee the shift management in one of our first mile fulfillment centers, middle mile sortation centers or final mile delivery stations. Our Operations Specialists drive the pulse of our operations on the ground and play a key role in getting our customers&rsquo; orders out to them in every step of the chain.
 
 
 This is a varied, challenging role and every day is different!
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Create and cultivate a safe working environment by identifying safety opportunities across your work area
 </li>
 <li>
 Manage and train our Associates to help deliver the best service for our customers
 </li>
 <li>
 Ensure that customer orders are fulfilled in line with quality and safety guidelines
 </li>
 <li>
 Continuously provide critical shift related information to front line management and operators
 </li>
 <li>
 Adjust labor allocation throughout your shifts to meet and exceed plans and forecasts
 </li>
 <li>
 Engage with support functions and/or other departments to address common issues or needs in key areas of performance e.g. process area readiness, 5S, safety, training
 </li>
 <li>
 Help to solve logistics and supply chain challenges through data analysis, innovation and process optimization
 </li>
 <li>
 Flexibility to work a variety of hours as business demands, including overnight, weekends and holidays
 
 
 </li>
 </ul>
 A day in the life
 
 
 You will oversee the shift management in one of our first mile fulfillment centers, middle mile sortation centers or final mile delivery stations. Our Operations Specialists drive the pulse of our operations on the ground and play a key role in getting our customers&rsquo; orders out to them in every step of the chain.
 
 
 This is a varied, challenging role and every day is different!
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Experience managing teams
 </li>
 <li>
 Experience with planning, performance metrics, and process improvement
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience in logistics
 </li>
 <li>
 Experience with data analysis
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3184808
</div>

Operations Supervisor , East Cairo AMZL

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