customer service representative Jobs in Lahore

customer service representative

customer success specialist Jobs in Lahore

customer success specialist

customer support representative Jobs in Lahore

customer support representative

chat support agents

customer service agent

care support specialist

DCC Consultants

<div>
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Provide care coordination services to patients enrolled in chronic care management (CCM), principal care management (PCM), and remote patient monitoring (RPM) programs.
 </li>
 <li>
 Conduct telephonic assessments and develop care plans based on the patients' needs and goals.
 </li>
 <li>
 Monitor the patients' health status, adherence to care plans, and progress towards desired outcomes.
 </li>
 <li>
 Communicate with the patients, their caregivers, and their primary care providers regularly and effectively.
 </li>
 <li>
 Educate the patients about their chronic conditions, medications, preventive measures, and self-management skills.
 </li>
 <li>
 Identify and address any barriers or gaps in care that may affect the patients' quality of life or health outcomes.
 </li>
 <li>
 Collaborate with other members of the care team, such as nurse practitioners, pharmacists, social workers, and community resources, to coordinate and optimize the patients' care.
 </li>
 <li>
 Document all care coordination activities and interventions in the electronic health record system.
 </li>
 <li>
 Maintain compliance with all applicable policies, procedures, regulations, and standards of care.
 </li>
 </ul>
 
 
 
 
 
 Work Experience:
 
 
 
 
 
 Work Experience:
 
 
 
 <ul>
 <li>
 A minimum of 02 Years of telehealth experience in a US-based Healthcare Company is required.
 </li>
 </ul>
 
 
 
 Education:
 
 
 
 
 &middot; MBBS or BDS or Pharm.D or Doctor of Physiotherapy (DPT) degree is required.
 
 
 
 
 
 
 
 Skills:
 
 
 
 
 
 
 
 &middot; Excellent Verbal &amp; Written English Communication
 
 
 &middot; Critical Decision Making
 
 
 &middot; Strong interpersonal, organizational and data entry skills
 
 
 &middot; Empathize with patient&rsquo;s needs
 
 
 &middot; Proficiency in Microsoft Suit: Outlook, Word, Excel
 
 
 &middot; Experience of working with EMR software
 
 
 
 
 
 Benefits:
 
 
 
 Workdays:
 
 Monday - Friday
 
 
 
 Work hours
 
 : 6 pm &ndash; 3 am PKT (Night shift)
 
 
 
 Gross Salary (USD):
 
 $500 - $600
 
 <ul>
 <li>
 
 Benefits:
 
 Annual Bonus, Eid Bonuses, Provident Fund, Health Insurance (IPD, OPD), Fuel Card or Company Pick &amp; Drop, EOBI, Free Meal
 </li>
 </ul>
</div>

Care Support Specialist

Blackstone Global Resource ltd

Position: Global Recruitment Specialist Location: DHA Phase 4, Lahore Salary: upto &quot;75,000 PKR&quot; Plus Commission Shift timing: 1pm-10pm (Mon-Fri)Company Description: Blackstone Global Resource is a one-stop solution provider for a wide range of business services. With extensive expertise and a client-centric approach, the company provides services across various domains, including recruitment, financial consulting and start-up support.Role Description: This is a full-time on-site role for a Recruitment Specialist specialised in Care Home industry in the UK. The Recruitment Specialist will be responsible for day-to-day tasks such as shortlist and screen resumes, cold calling candidates, conducting phone interviews, client communication and training new hires.Qualifications: Hiring, Interviewing, and Recruiting skills Communication skills Training skills 2 years experience in the Care Home industry Bachelor's degree in Human Resources, Business Administration, or a related field Experience in recruitment or a related field is preferredJob Type: Full-timePay: Rs45,000.00 - Rs75,000.00 per monthWork Location: In person

UK HCA and Nurse Recruiter

Position: UK Healthcare - Recruitment Specialist Location: DHA Phase 4, Lahore Salary: upto &quot;75,000 PKR&quot; Plus Commission Shift timing: 1pm-10pm (Mon-Fri)Company Description:Blackstone Global Resource is a one-stop solution provider for a wide range of business services. With extensive expertise and a client-centric approach, the company provides services across various domains, including recruitment, financial consulting and start-up support.Role Description: This is a full-time on-site role for a Recruitment Specialist specialised in Care Home industry in the UK. The Recruitment Specialist will be responsible for day-to-day tasks such as shortlist and screen resumes, cold calling candidates, conducting phone interviews, client communication and training new hires.Qualifications: Hiring, Interviewing, and Recruiting skills Communication skills Training skills 2 years experience in the Care Home industry Bachelor's degree in Human Resources, Business Administration, or a related field Experience in recruitment or a related field is preferredJob Type: Full-timeWork Location: In person

Recruitment Executive - UK Healthcare

H-Verse Group of Companies

<ul><li>Customer Care Representative</li></ul>Acts as the first point of contact for customers needing assistance. In industries like telecom or banking, CSE's resolve issues related to billing, account updates, or service disruptions through inbound calls or live chat.<ul><li>Technical Support Specialist</li></ul>CSE's often troubleshoot software glitches, login errors, or integration problems. They collaborate with technical teams and guide customers through complex issues, often using screen-sharing tools or step-by-step guides.<ul><li>Onboarding Support Executive</li></ul>CSE's assist new customers post-sale by helping them set up their accounts, understand product features, and ensure a smooth transition from sales to active use.<ul><li>Order and Delivery Coordinator</li></ul>In e-commerce or logistics companies, CSE's track orders, resolve shipping delays, and process returns. For instance, Amazon&rsquo;s support team handles over 20 million inquiries monthly, many of which involve delivery tracking.<ul><li>Feedback and Survey Agent</li></ul>CSE's are tasked with gathering customer feedback after service interactions. This data helps companies improve their offerings and customer experience. In the healthcare sector, for example, patient satisfaction surveys are often handled by support teams.<ul><li>Social Media Support Executive</li></ul>As customers increasingly turn to platforms like Twitter or Instagram for help, CSE's monitor and respond to inquiries or complaints publicly, playing a role in both support and brand reputation.<ul><li>Product Education Specialist</li></ul>In sectors like consumer electronics or EdTech, CSE's help customers understand how to use a product effectively. This might involve conducting webinars, sharing tutorials, or updating knowledge base content.<ul><li>Billing and Payments Agent</li></ul>CSE's address queries around invoices, payment failures, refund requests, or pricing plan changes.Job Type: Full-timePay: Rs80,000.00 - Rs90,000.00 per monthWork Location: In person

Customer Support Executive (Female)

Speak Easy Marketing PVT LTD

Company DescriptionShahCo Medical Pvt. Ltd., based in Lahore, started as a distributor of a limited range of medical products and has quickly become one of the prominent companies in Pakistan. ShahCo's vision is to be recognized as one of the top Bio-Medical Engineering Solution Providers in the country, with a focus on technical development and advancements. The company is committed to providing innovative equipment and services to help healthcare providers better serve their patients.Position: Product SpecialistShahCo Medical Pvt. Ltd., a leading name in the medical equipment and healthcare solutions industry, is looking for a Product Specialist to join our growing team. The ideal candidate will be responsible for supporting product knowledge, demonstrations, customer training, and market development.Key Responsibilities:<ul><li>Provide product demonstrations and technical support to clients.</li><li>Assist sales teams with product knowledge and presentations.</li><li>Conduct training sessions for customers and internal teams.</li><li>Maintain strong product expertise and stay updated with industry trends.</li><li>Build and manage relationships with healthcare professionals.</li><li>Support business development activities and meet assigned targets.</li></ul>Requirements:<ul><li>1&ndash;3 years of relevant experience in medical devices or healthcare products.</li><li>Education: Pharmacist (Pharm-D), MIT Engineer, or Biotechnologist.</li><li>Strong communication, presentation, and interpersonal skills.</li><li>Ability to understand technical product details.</li><li>Willingness to travel (if required).</li></ul>&lrm;What We Offer:<ul><li>&lrm;Competitive salary and travel allowances.</li><li>&lrm;Opportunity to work with cutting-edge interventional technologies.</li><li>&lrm;Platform to engage with leading physicians and healthcare institutions.</li><li>&lrm;A role that blends clinical practice, training, and strategic contribution.</li></ul>&lrm;To Apply:&lrm;Send your CV, cover letter, and a brief list of relevant procedures performed to:&lrm;HR@shahco.net&lrm;&lrm;Join us in transforming patient care through innovation and clinical excellenceJob Type: Full-timeWork Location: In person

Product Specilaist

Halo Tuition Academy

The Medication Support Officer will be specifically responsible for assisting and supporting Medication &amp; Compliance.&middot; Preparing electronic Medication Administration Record sheets (e-MARs) for each service user in conjunction with the GP and pharmacist advise to ensure that the information is accurate and updated, as necessary.&middot; Updating and maintaining medication errors record.&middot; Updating medication support plans on Care for IT (CFIT).&middot; Updating drug allergies record.&middot; Adding medication on electronic medication management system.&middot; Creating and reviewing PRN protocols.&middot; Monitoring (in conjunction with Field Liaison Supervisors) the MARs process and generating reports.&middot; Delivering MARs requests to GP surgeries and following up on responses.&middot; Monitoring administration of records on CareForIT &ndash; online tracking.&middot; Dealing with medication enquiries.&middot; Working with the administration team to action items and monitor information electronically.&middot; Alerting management of potential high risk of medication administration such as controlled drugs and medication administration through PEG and RIG feed.&middot; Ensuring that care workers administer controlled drugs and crushed tablets in accordance with company policy and procedure.&middot; Ensuring that care workers leave correct medication doses out for service users in accordance to their support plan.&middot; Ensuring that care workers place medication in food (covert administration) where required, in accordance to the company policy and procedure and written consent from a medical professional.&middot; Ensuring that care workers administer medication as per company&rsquo;s policy.&middot; Ensuring that care workers correctly lock away medication and that authorisations are in place.&middot; Undertaking additional responsibilities that is suitable to their job roles and in accordance to their induction and specialist trainings.Generic Duties: In addition to specific responsibilities, the role will also be responsible for ensuring:&middot; Maintenance of confidentiality of all information unless otherwise permitted by management&middot; Full compliance with company&rsquo;s vision, values, policies and procedures&middot; Compliance with legislation and GSCC Code of Conduct as reflected in company procedures&middot; Undergo training and professional development as directed by the company&middot; Work in a manner that promotes team work and a collegial environment&middot; Active and positive promotion of the company&rsquo;s image and brand&middot; Other duties that may be assigned by management .Education : Pharm D and Allied Health Science ProfessionalsShift Timings: 01:00 pm-10:00 pm (Mon-Fri)Job Location: Gulberg III, Lahore'Job Type: On-siteJob Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthJob Type: Full-time (Onsite)Job Type: Full-timeWork Location: In personJob Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Medication Support Officer

Healthrix

Overview As an RCM Specialist, you will play a pivotal role in the revenue cycle management process, ensuring that our healthcare operations run smoothly and efficiently. You will be responsible for managing medical billing, coding, and collections to optimize revenue flow while maintaining compliance with industry standards. Your expertise in medical terminology and coding systems will be essential in facilitating accurate documentation and processing of medical records.What you&rsquo;ll do<ul><li>Review and analyze patient records to ensure accurate coding using ICD-9, ICD-10, CPT coding, and DRG (Diagnosis-Related Group) methodologies.</li><li>Process medical billing and collections efficiently to maximize revenue recovery.</li><li>Collaborate with healthcare providers to clarify documentation and coding discrepancies.</li><li>Utilize EMR (Electronic Medical Records) and EHR (Electronic Health Records) systems for data entry and retrieval of patient information.</li><li>Maintain up-to-date knowledge of medical terminology, coding guidelines, and billing regulations.</li><li>Conduct audits of medical records to ensure compliance with legal and regulatory requirements.</li><li>Provide support in resolving billing inquiries from patients or insurance companies promptly.</li><li>Assist in training staff on best practices related to medical coding and billing processes.</li></ul>Basic qualifications<ul><li>Proven experience in medical office settings with a focus on RCM processes.</li></ul>Preferred qualifications<ul><li>Proficiency in DRG, CPT coding, ICD-9, ICD-10, and general medical coding practices.</li><li>Familiarity with EMR and EHR systems for effective patient data management.</li><li>Strong understanding of medical terminology and documentation standards.</li><li>Excellent communication skills for effective collaboration with healthcare teams and patients.</li></ul>Why you&rsquo;ll love it here We are dedicated to fostering an environment where our employees can thrive both professionally and personally. Our commitment extends beyond just the workplace; we offer a range of benefits designed to support your overall well-being.Our benefits include:<ul><li>Comprehensive health coverage options that cater to your needs.</li><li>Opportunities for professional development and continuous learning.</li><li>A supportive workplace culture that values teamwork and collaboration.</li><li>Resources aimed at enhancing your physical and mental health. Join us as we strive to enhance the quality of care through effective revenue cycle management! Your contributions as an RCM Specialist will directly impact our mission to provide exceptional healthcare services while ensuring financial sustainability.</li></ul>Job Type: Full-timeWork Location: In person

RCM Specialist

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