sales specialist

soc team lead

sr. civil engineer

cas sr ep mapping specialist

Zain Kuwait

<div>
 
 About The Role
 
 
 
 The In-House Collection Specialist is responsible for overseeing in-house debt collection activities and overseeing in-house collection juniors.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Oversee daily soft collection calls and collection processes.
 </li>
 <li>
 Oversee contacting of autopay customers to update their profiles.
 </li>
 <li>
 Oversee the processing of autopay tickets including adding, removing, updating requests as well as overseeing complaints and directly intervening on escalated complaints.
 </li>
 <li>
 Guide and train the in-house collection juniors in all matters related to collection activities ensuring that these are dealt with in a professional and efficient manner.
 </li>
 <li>
 Coordinate with collection agencies and legal firms regarding specific escalated cases where necessary.
 </li>
 <li>
 Coordinate with concerned internal departments regarding collection activities.
 </li>
 <li>
 Establish relevant KPIs related to collection activities and review performance reports, tracking debt collection, understanding key pain points and recommending actionable solutions to the Collections Manager
 
 
 </li>
 </ul>
 What We Need From You
 
 
 
 Skills
 
 
 
 <ul>
 <li>
 Ability to lead, inspire and motivate stakeholders towards a common goal
 </li>
 <li>
 Ability to communicate, present and influence all levels of the organization
 </li>
 <li>
 Strong expertise in debt collection and debt collection processes
 </li>
 <li>
 Understanding of financial accounting and reporting
 </li>
 <li>
 Ability to run deep dive financial analyses
 </li>
 <li>
 Experience with analytics, financial dashboards and problem structuring
 </li>
 <li>
 Advanced MS Office skills (Excel, Word, PowerPoint, etc.)
 </li>
 <li>
 Clear ability to understand the dynamics of financial data to extract relevant information
 </li>
 <li>
 Experience working independently across a cross-functional team
 </li>
 <li>
 Strong problem-solving skills and ability to identify and frame key issues
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Ability to analyze a situation and produce creative, original and useful solutions
 </li>
 <li>
 Experience designing KPIs, reports, dashboards
 </li>
 <li>
 Strong understanding of telecommunications products, trends and technology markets
 
 
 </li>
 </ul>
 E
 
 ducation Level &amp; Major:
 
 Bachelor&rsquo;s Degree required, master&rsquo;s in Finance, Accounting, Business, BI / Data Analyst or a related field
 
 
 
 Years of Experience:
 
 +2
 
 
 
 About Application Process
 
 
 
 If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Passport-size photograph
 </li>
 <li>
 Highest Education Qualification
 </li>
 <li>
 Copy of Civil ID/Passport
 </li>
 <li>
 Kuwait Nationality Certificate-Sahel
 </li>
 </ul>
</div>

ZAIN2392 - In-House Collection

Explore 1+ Cas sr ep mapping specialist in Kuwait City this August. Find roles across top companies and apply now to boost your career.

1 cas sr ep mapping specialist jobs In Kuwait City

ZAIN2392 - In-House Collection