project manager

consulting coordinator

account manager

client services manager

coordinator

case manager

BPO PLUS

<ul><li>Receive ruling applications through the designated channels and formally acknowledge receipt.</li><li>Verify eligibility and completeness against published requirements and checklists.</li><li>Conduct initial risk and sensitivity screening, identifying any conflicts of interest or independence concerns.</li><li>Classify each request by type and route it to the relevant review team.</li><li>Create case records in the case management system and assign tracking IDs.</li><li>Maintain the master case file, correspondence log, evidence register, document versions, and access rights.</li><li>Apply document naming, access and retention protocols in accordance with internal policy.</li><li>Conduct completeness and quality check on all applications and supporting documentation.</li><li>Ensure analytical memos, meeting minutes, and draft rulings adhere to approved templates and standards.</li><li>Prepare final case dossiers for decision-making, including summary of issues and decision registers.</li><li>Coordinate internal sign-offs, apply document controls, and record final decisions on rulings.</li><li>Oversee the publication process for rulings, ensuring appropriate redaction and sanitization.</li><li>Manage notifications to applicants and internal stakeholders.</li></ul>Pay: QAR15,000.00 - QAR20,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>legal or tax environment: 2 years (Required)</li></ul>License/Certification:<ul><li>Certification in Case Manager (Required)</li><li>PMP (Preferred)</li></ul>Work Location: In person

Case Manager

Sidra

<div>JOB SUMMARY
The Clinical Nurse Manager - Homecare and Case Management has 24-hour operational accountability for all clinical, operational and budget responsibility of the Case Management and homecare units incorporating the hospitals vision and strategic plan. The Clinical Nurse Manager - Case Management and Homecare directs and coordinates clinical planning activities for both services and is responsible for the recommendation, development and implementation of case management and homecare procedures, standards and guidelines, and for keeping the Director of Nursing informed of progress and potential problems. As a key member of the hospital&rsquo;s senior nursing management team the incumbent assumes accountability for the overall management and the delivery of quality Nursing Services to achieve optimal patient experience and outcomes for the service delivery area. S/he ensures that standards for case management and homecare are adhered to. The incumbent is fully responsible for the Case Management and Homecare unit budgets, patient experience and outcomes and staff performance and development. S/he works collaboratively to ensure that commissioning, recruitment, onboarding, orientation and service activation responsibilities are carried out in accordance with Sidra&rsquo;s plans and timelines. The Clinical Nurse Manager - Homecare and Case Management is professionally accountable to the Chief Nursing Officer.
QUALIFICATIONS, EXPERIENCE AND SKILLS &ndash; SELECTION CRITERIA
EDUCATION
Essential:
<ul><li>Bachelor Degree in Nursing (4 years)
</li><li>Master&rsquo;s degree in Nursing or health related field, or Masters in Business Administration
</li><li>Registered Nurse
</li></ul>Preferred:
<ul><li>Master&rsquo;s degree in Nursing or health related field, or Masters in Business Administration
</li><li>Post graduate specialty qualification/certification
</li></ul>EXPERIENCE
Essential:
<ul><li>7+ years of clinical experience including 5+ progressive management experience within the relevant specialty area in an acute care hospital Experience in an Academic Medical Center
</li></ul>Preferred:
<ul><li>Demonstrated experience with clinical Information systems
</li><li>Hospital Commissioning
</li><li>Previous accreditation experience
</li><li>Evidence of publications / presentations in the past 5 years
</li></ul>CERTIFICATION &amp; LICENSURE
Essential:
<ul><li>Valid professional nursing license in country of origin
</li><li>Case Manager Certification from an accredited national organization
</li><li>Meets licensing requirements of the State of Qatar
</li></ul>PROFESSIONAL MEMBERSHIP
Preferred:
Member of a professional nursing association 
<ul><li>
</li></ul>JOB SPECIFIC SKILLS &amp; ABILITIES 
Essential:
<ul><li>Proactive approach to planning
</li><li>Demonstrated ability to cope with rapid and sustained change, competing demands and tight deadlines
</li><li>Demonstrated ability to develop and maintain effective relationships with a range of stakeholders internally and externally
</li><li>Effective communication and presentation skills and demonstrated ability to present to large audiences.
</li><li>Empowering and enabling leadership style
</li><li>Effective coordination of resources to maintain safe patient care
</li><li>Proficiency with Microsoft Office suite
</li><li>Fluency in written and spoken English
</li></ul>Preferred:
<ul><li>Arabic speaking and/or bilingual in other languages
</li></ul>KEY ROLE ACCOUNTABILITIES
<ul><li>Formulates, communicates and oversees the implementation of the case management and national homecare strategy in collaboration with key stakeholders.
</li><li>Develops, directs and ensures continuous improvement to the implementation of operational plans for case management and homecare.
</li><li>Makes decisions on budget planning, clinical operation, resource allocation and staff performance for case management and homecare units.
</li><li>Ensures all nursing staff work within their scope of practice and within QCHP licensure of Qatar.
</li><li>Implements patient experience and quality plans for homecare and case management.
</li><li>Translates the pediatrics nursing strategy into plans for case management and homecare and drives their execution.
</li><li>Leads and coordinates collaborative multi-disciplinary partnerships working towards the achievements of constant improvement in quality patient care and patient experience.
</li><li>Assumes accountability and oversight for patient experience and clinical outcomes for the Case Management and Homecare units.
</li><li>Continually reviews nursing practice to ensure that the most effective research based and timely care is provided for patients and their families. Addresses any issues that negatively impact on patient care outcomes.
</li><li>Develops goals, KPIS and objectives for Case Management and Homecare in collaboration with the Director and other key stakeholders by embracing evidence and research to support transformational changes.
</li><li>Ensures that patient care is provided in accordance with established case management and standards of nursing care, accreditation, policies, guidelines and protocols of Sidra and the State of Qatar.
</li><li>Develops and implements processes to ensure authorization of appropriate services for continued stay and during discharge.
</li><li>Plans for resource allocation that meets patient population needs. Ensures staffing ratios and patient assignments are reflective of patient census, acuity, level of education, and capabilities of staff.
</li><li>Assumes financial responsibility through budget management for the unit to ensure that patient services are provided in a timely, efficient and effective manner. Balances financial responsibility against safe patient care.
</li><li>Manages ongoing individual performance appraisals, development plans and professional goals for case management and homecare staff members.
</li><li>Leads, plans, implements and evaluates the operational care delivery for case management and homecare.
</li><li>Achieves goals and objectives by embracing evidence and research to support transformational changes.
</li><li>Sets and monitors performance standards against patient outcomes.
</li><li>Monitors and implements the comprehensive unit based safety program takes corrective action as required.
</li><li>Establishes and analyzes areas of improvement through data to prepare necessary reports.
</li><li>Develops, reviews and revises unit procedures as required.
</li><li>Leads and participates in organization-wide performance improvement activities and committees as assigned.
</li><li>Provides support for Shared Governance for case management and homecare.
</li><li>Partners with clinical educators in planning, implementation and evaluation of patient and staff education requirements.
</li><li>Drives the implementation of patient experience principles, provides service recovery, and identifies and implements continuous improvement opportunities as required.
</li><li>Monitors and analyzes performance data to ensure that unit KPIs are achieved, identifies opportunities for improvement and implements solutions.
</li><li>Leads and manages the selection, development and retention of all staff within the unit
</li><li>Serves as a professional and clinical role model for staff and acts as an advocate for patients and their families
</li><li>Promotes positive staff morale by building and maintaining relationships.
</li><li>Ensures clinical practitioner competence and professional nursing credibility.
</li><li>Deputizes for the Director of Nursing as required.
</li><li>Adheres to Sidra&rsquo;s standards as they appear in the Code of Conduct and Conflict of Interest policies
</li><li>Adheres to and promotes Sidra&rsquo;s Values
</li></ul>In view of the evolving needs and opportunities within Sidra, this position may be required to perform other duties as assigned and reporting relationships may vary.</div>
 <div><div>About US</div>
<div><div>Sidra Medicine a healthy population is essential to a strong, prosperous society, and throughout 2020, Sidra continued to provide uninterrupted comprehensive specialist healthcare services for children and young people; and exceptional maternity, gynecology, and reproductive medical services for women, previously unavailable in Qatar and the region.&rdquo; &ndash; H.H Sheikha Moza bint Nasser, Chairperson of Qatar Foundation
</div><div>Sidra Medicine represents the vision of Her Highness Sheikha Moza bint Nasser who serves as its Chairperson. This high-tech facility is home to world-class patient care, scientific expertise, and educational resources.</div></div></div><div></div>

Clinical Nurse Manager - Homecare and Case Management

<div>JOB SUMMARY
The Clinical Nurse &ndash; Case Management is responsible for competently providing safe and effective care to Women and Children, with minimal supervision according to the comprehensive plan of care implemented by the by the Clinical Nurse Leader &ndash; Case Management. The Clinical Nurse &ndash; Case Management assesses care needs and liaises with the Clinical Nurse Leader &ndash; Case Management to provide the needed care. The Clinical Nurse &ndash; Case Management is responsible for ensuring that all duties are carried out to the highest possible standard. The Clinical Nurse &ndash; Case Management participates in the supervision and teaching of more junior and new members of staff within the unit. The Clinical Nurse &ndash; Case Management is professionally accountable to the Chief Nursing Officer. 
DEPARTMENT/BRANCH PROFILE
Case Management provides services to complex or high-risk patients receiving care at Sidra. Although case management is often initiated during the acute inpatient care phase, services are also provided in the outpatient settings to connect Sidra specialized clinics with primary care providers in the community. The case management team works collaboratively with the broader health care team to minimize inpatient length of stay by coordinating patient care across the continuum for patients and families with complex care transition needs. Clinical research focused on education, quality improvements and a culture of patient and family safety will be used to inform and guide best practice standards to assure safe, cost-effective and quality outcomes and contribute to Sidra&rsquo;s reputation as a high reliability organization. 
WORK ENVIRONMENT THE ROLE OPERATES IN
<ul><li>Clinical roles are performed in an acute care hospital care setting.
</li><li>Physical effort required may include walking more than is typical due to the distances between hospital units.
</li><li>Physical risks normally associated with an acute care clinical environment.
</li><li>This is a clinical position.
</li><li>This role is patient facing.</li></ul></div>
 <div><div>About US</div>
<div><div>Sidra Medicine a healthy population is essential to a strong, prosperous society, and throughout 2020, Sidra continued to provide uninterrupted comprehensive specialist healthcare services for children and young people; and exceptional maternity, gynecology, and reproductive medical services for women, previously unavailable in Qatar and the region.&rdquo; &ndash; H.H Sheikha Moza bint Nasser, Chairperson of Qatar Foundation
</div><div>Sidra Medicine represents the vision of Her Highness Sheikha Moza bint Nasser who serves as its Chairperson. This high-tech facility is home to world-class patient care, scientific expertise, and educational resources.</div></div></div><div></div>

Clinical Nurse – Case Management

Jerestaure Bien-être NGO

Responsibilities Conduct psychosocial assessments for individuals, families, or groups. Develop and implement individualized support and case plans. Provide counseling, crisis intervention, and emotional support. Connect clients with NGO programs and external services such as healthcare, shelter, legal aid, education, and livelihood support. Maintain accurate case notes, reports, and confidential records. Work closely with field staff, community leaders, service providers, and partner organizations. Identify at-risk clients and support safeguarding and protection procedures. Organize community outreach, awareness sessions, and referrals. Monitor client progress and adjust intervention plans as needed. Participate in team meetings, case reviews, and program reporting.Requirements Bachelor&rsquo;s degree in Social Work, Psychology, Sociology, or a related field; Master&rsquo;s degree preferred. Previous experience in NGO, community work, case management, or social services. Strong communication, empathy, and problem-solving skills. Ability to work with vulnerable populations in a respectful, non-judgmental manner. Good understanding of community resources and referral systems. Ability to work independently and as part of a multidisciplinary team.Job Types: Full-time, Part-time, PermanentPay: QAR30.00 - QAR55.00 per hourWork Location: In person

Social Worker

<ul><li>Review draft rulings to confirm legal soundness, enforceability and alignment with statutory requirements.</li><li>Assess alignment with applicants&rsquo; rights and administrative law principles.</li><li>Identify potential conflicts, ambiguities, or gaps in interpretation and propose practical legal remedies.</li><li>Provide structured feedback to Tax Analysts and Senior Tax Analysts, agreeing on required revisions.</li><li>Coordinate with the Case Manager to ensure documentation standards and sign-off procedures are adequately followed.</li><li>Participate in technical discussions and hearings as needed and provide legal briefings to the Head of Section.</li><li>Evaluate potential litigation risks and implications for precedent and consistency.</li><li>Advise on qualification language or guardrails to mitigate legal exposure.</li><li>Ensure positions are sustainable under internal appeal and judicial review.</li></ul>Pay: QAR17,000.00 - QAR22,000.00 per monthEducation:<ul><li>Master's (Required)</li></ul>Experience:<ul><li>legal experience in litigation or advisory: 7 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>Work Location: In person

Legal Counsel

Ooredoo Fintech

<div>
 
 
 Purpose
 
 
 
 We are looking for a commercially driven customer lifecycle expert to join the OFTI as Customer Value &amp; Lifecycle Manager. In this role, you will own the end-to-end customer journey &mdash; from onboarding and first transaction to wallet adoption and cross-sell &mdash; designing the strategies that turn single-use customers into loyal, multi-product users of the respective markets of OFTI. You are the architect of customer value management, retention and revenue diversification for OFTI.
 
 
 
 
 
 Remittance is today's revenue engine in some of the markets and requires evolving customers into active wallet users &mdash; generating revenue through cross-sell into cards, micro-lending, and lifestyle services. In the new markets it will require ensuring multiple use cases are adopted from the get-go. The Customer Value &amp; Lifecycle Manager operates across Qatar, Oman, Tunisia, Maldives and future markets, sitting at the strategic centre of this transition and ensuring the business is systematically maximizing the lifetime value of every customer relationship.
 
 
 
 
 
 
 Context
 
 
 
 
 Ooredoo Fintech (OFT)
 
 is a fast-growing scale-up on a mission to empower people and businesses across the MENA region with innovative financial solutions. Backed by the strength and heritage of Ooredoo Group and driven by a passionate team, we deliver secure, intuitive money tools through our brands: Ooredoo Money, walletii, and m-Faisaa, serving users in Qatar, Oman, and the Maldives. Working with us presents a unique and exciting opportunity to make a difference and be part of a revolution where we are leveraging financial technology to provide accessible, empowering tools.
 
 
 
 
 
 
 Role Accountabilities
 
 
 <ul>
 <li>
 Define and own the customer lifecycle framework across all OFTI markets &mdash; mapping the journey from acquisition through activation, engagement, and cross-sell, with clear commercial KPIs at each stage.
 </li>
 <li>
 Build and maintain Customer Lifetime Value (CLV) models to identify high-value segments, predict churn risk, and ensure commercial investment is directed to the highest-return opportunities.
 </li>
 <li>
 Design data-driven lifecycle campaign briefs for the central marketing team and country teams, ensuring all campaigns are audience-targeted, journey-sequenced, and tied to measurable revenue outcomes.
 </li>
 <li>
 Lead the commercial strategy for wallet adoption &mdash; developing incentive structures, activation triggers, and multi-product propositions that shift customer behaviour from single use-case user to regular wallet engagement.
 </li>
 <li>
 Identify and size cross-sell opportunities across the product portfolio, building the commercial case for each revenue stream with P&amp;L projections and conversion modelling.
 </li>
 <li>
 Monitor and report on lifecycle KPIs (D7/D30 retention, product attach rates, dormancy rates, cross-sell conversion) across all markets, producing actionable recommendations for the stakeholders.
 </li>
 <li>
 Oversee and manage the commercial budget, ensuring that financial resources are strategically allocated across lifecycle triggers to maximize ROI and lower the cost-of-retention.
 </li>
 <li>
 Partner with central marketing and local market teams to architect the commercial calendar, ensuring campaign sequencing is optimized to drive long-term Customer Lifetime Value (CLTV) and portfolio health.
 </li>
 <li>
 Rigorously evaluate the performance of ongoing initiatives in collaboration with local &amp; central teams, validating that engagement activities have materialized into the expected revenue growth and measurable customer stickiness.
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 
 Experience
 
 : 5&ndash;8 years in customer lifecycle management, CRM strategy, or customer value management within Fintech, Banking, or Telecoms, with a demonstrated track record of driving retention and cross-sell outcomes.
 </li>
 <li>
 
 Lifecycle &amp; CRM Skills:
 
 Proven experience designing and executing lifecycle programs that deliver measurable improvement in retention, engagement, and cross-sell conversion rates.
 </li>
 <li>
 
 Commercial Acumen:
 
 Strong understanding of consumer financial products economics, including digital wallet revenue models, remittance, and consumer lending P&amp;L.
 </li>
 </ul>
 
 
 
 
 
 Minimum Entry Qualifications
 
 
 <ul>
 <li>
 
 Education:
 
 Bachelor's degree in Business, Marketing, Finance, or a related field. MBA or equivalent postgraduate qualification is a strong plus.
 </li>
 </ul>
 
 
 
 
 
 Personal Profile
 
 
 <ul>
 <li>
 Adept at navigating a matrix organization, demonstrating the professional maturity and interpersonal agility required to drive alignment and high-velocity execution across diverse cross-functional and regional teams.
 </li>
 <li>
 Customer-first thinker with a strong revenue orientation &mdash; able to connect user behaviour patterns to commercial outcomes and build a compelling case for investment.
 </li>
 <li>
 Strong storytelling and brief-writing skills to influence marketing and product teams who do not report directly to this role.
 </li>
 <li>
 Comfortable operating across multiple markets with varied cultural and regulatory contexts, adapting strategies without losing commercial rigour.
 </li>
 </ul>
 
 
</div>

Customer Value & Lifecycle Manager

Apparel Group

<div>
 POSITION OBJECTIVE
 
 
 <ul>
 <li>
 The position is responsible for generating sales and deliver customer service at its best.
 </li>
 <li>
 Support the other operational duties such as housekeeping, visual presentation standards, etc. as assigned by the Store Management Team.
 
 
 </li>
 </ul>
 Key Responsibilities
 
 
 Hospitality and Guest Service
 
 
 <ul>
 <li>
 Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room.
 </li>
 <li>
 Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate.
 </li>
 <li>
 Delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge.
 </li>
 <li>
 Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You.
 </li>
 <li>
 Uses proper procedures to ensure the accuracy of every order for every guest.
 </li>
 <li>
 Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru.
 </li>
 <li>
 Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests&rsquo; needs.
 </li>
 <li>
 Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue.
 </li>
 <li>
 Listens carefully to guests and apologizes for the experience in the case of a complaint. Store Operations
 </li>
 <li>
 Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided.
 </li>
 <li>
 Prepares all products as required, following the order monitor to ensure the accuracy of every order.
 </li>
 <li>
 Communicates showcase and product needs to ensure proper product availability for guests.
 </li>
 <li>
 Regularly takes temperatures of the required products and records in the Time &amp; Temperature Log. Policies and Procedures
 </li>
 <li>
 Participates in and attends all store meetings and other related functions.
 </li>
 <li>
 Follows all restaurant policies, procedures and standards.
 </li>
 <li>
 Maintains the front counter by keeping it clean, organized, stocked and ready for rush periods in the restaurant.
 </li>
 <li>
 Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Store Manager. Cashiering
 </li>
 <li>
 Receives payment by cash, credit cards, vouchers or automatic debits.
 </li>
 <li>
 Issue receipts, refunds, or change to the customers correctly.
 </li>
 <li>
 Count money in the cash till at the beginning of the shifts to ensure that amount is correct and there is adequate change.
 </li>
 <li>
 Maintain clean and orderly checkout areas. Health &amp; Safety
 </li>
 <li>
 Works in compliance with occupational health and safety legislation.
 </li>
 <li>
 Knows, understands and follows safe work practices and procedures.
 </li>
 <li>
 Uses or wears personal protective equipment or clothing as required.
 </li>
 <li>
 Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner.
 </li>
 <li>
 Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone.
 </li>
 </ul>
</div>

Service Crew

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