operations manager

restaurant manager

construction manager

commercial manager

assistant manager

catering service manager

The Emirates Group

<div><h5 class="jobSectionHeader">Job Purpose
</h5>Join our Catering team, where you will be part of an exciting business area that plays a vital role in delivering the Emirates &lsquo;Fly Better&rsquo; experience. This team is responsible for a wide range of food and non-food functions, including catering, equipment, and amenities for inflight dining and special events.
If you are passionate about culinary excellence, logistics, and delivering world-class service, we invite you to apply and contribute to the success of Emirates Group. As a key part of our Service Delivery operations, our catering team makes crucial decisions that enhance the customer experience and elevate our growing global brand.
About the Role:
As a Regional Catering Operations Manager , you will manage the regional catering operations, including food and beverage delivery, flight handling, quality, cost efficiency, and stock management in collaboration with Emirates' global catering service providers. Ensure operational menus align with Emirates' vision of being the world leader in innovative in-flight dining. This role is responsible for leading and supporting operations across assigned international regions, ensuring effective performance in diverse operational, cultural, and regulatory contexts in line with business needs.
In this role you will be:
<ul><li>Define and implement catering operations standards &amp; procedures, and Service Level Agreements (SLAs) with regional service providers, working cross-functionally within Service Delivery (SD) teams to ensure alignment with Emirates operational and business objectives.
</li><li>Manage and optimize catering operations, food &amp; beverage, flight handling, stock management, laundry, and third-party suppliers within approved budgets whilst identifying opportunities for efficiency and value improvement.
</li><li>Monitor and improve the regional performance management of contracted service providers through regular compliance audits and checks against the agreed food &amp; beverage and catering operational standards. Drive continuous improvement initiatives to maintain quality and operational excellence.
</li><li>Execute the implementation of station-level menu designs and services. Collaborate with the F&amp;B and Service Design teams to support in the menu design process, the trialling of new F&amp;B and service concepts, and celebratory promotions, whilst ensuring timely and cost-effective execution.
</li><li>Collaborate with the Finance and Procurement teams to negotiate and validate costs for the regional catering operational and food &amp; beverages services, ensuring accurate invoicing and best value for Emirates.
</li><li>Lead the catering department representation in the vendor selection process for regional catering partners. Manage catering contracts and maintain supplier relationships within the allocated region, ensuring adherence to SLAs and representing Emirates' interests effectively.
</li><li>Manage and develop the regional catering team, fostering capability building, performance management, and succession planning to support strategic resource utilization and operational goals.
</li></ul><h5 class="jobSectionHeader">Qualification
</h5>This job might be for you if you have:
<ul><li>Degree or Honours (12+3 or equivalent).
</li>8+ years in In-Flight Service/In-Flight Catering. 
<li>
</li></ul> 
You'll have an edge if you possess:
<ul><li>Degree/Diploma in Culinary Arts or F&amp;B Management or equivalent certification in food safety.
</li><li>Experience in the hospitality industry specifically in an F&amp;B-related role of which at least 3 years should have been in an airline catering environment
</li><li>Experience in an airline operational environment of which at least 5 years in an airline catering operations environment/supplierwith operational audits.
</li><li>Must have extensive knowledge of global food product and service delivery trends and concepts.
</li><li>Must demonstrate good contract management capabilities.
</li><li>Good understanding of cultural dimensions and adapting to managing delivery of product from worldwide catering locations.
</li><li>Knowledge of food production, development, food safety, and product distribution.
</li><li>Proven ability to manage teams, work with key stakeholders and manage relationships.
</li><li>Extensive knowledge in managing airline catering operational supplies.
</li><li>Capable of working under pressure in an environment where a very high degree of initiative, self-motivation and control are required.
</li><li>Excellent communication skills, written and verbal.
</li></ul>At Emirates, we're committed to helping our people grow and thrive. If you're ready for a rewarding and challenging career, apply today and be a part of our world class team!
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5>Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That&rsquo;s on top of transport benefits, life insurance and more. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers .</div>

Regional Catering Operations Manager

Yamanote Atelier Restaurant

Job OverviewThe Assistant Catering Manager will be responsible for planning, organizing, and supervising all catering activities. This includes managing staff, coordinating event logistics, ensuring food quality, and maintaining strong client relationships.Key ResponsibilitiesOperational Management<ul><li>Plan, coordinate, and execute catering events from start to finish</li><li>Develop event timelines, checklists, and staffing plans</li><li>Oversee food preparation, quality control, and presentation standards</li><li>Ensure timely delivery, setup, and breakdown of all events</li><li>Manage and maintain catering equipment, supplies, and vehicles</li></ul>Staff Management<ul><li>Train, supervise, and schedule catering staff</li><li>Conduct team briefings before each event</li><li>Monitor staff performance and provide coaching when needed</li><li>Ensure compliance with company policies and health &amp; safety regulations</li></ul>Client Coordination<ul><li>Communicate with clients to understand event requirements</li><li>Provide menu recommendations and customization options</li><li>Conduct site visits when necessary</li><li>Address and resolve client concerns promptly</li></ul>Logistics &amp; Administration<ul><li>Manage inventory, stock levels, and equipment</li><li>Prepare event reports, budgets, and cost estimates</li><li>Coordinate with suppliers and vendors</li><li>Drive company vehicle to event locations</li></ul>Requirements (Must-Have):<ul><li>Valid UAE driver&rsquo;s license (Mandatory)</li><li>Minimum 2&ndash;4 years of experience in catering/hospitality.</li><li>Strong leadership, communication, and interpersonal skills</li><li>Ability to manage multiple events simultaneously</li><li>Excellent problem-solving and decision-making abilities</li><li>Knowledge of food safety, hygiene, and quality standards</li><li>Ability to work flexible hours</li><li>Physically fit &mdash; able to lift/move equipment when needed</li></ul>Submit your CV to: careers@yamanoteatelier.comJob Type: Full-time

Assistant Catering Manager

Marriott International

<div>Additional Information 
Job Number25191779 
Job CategorySales &amp; Marketing 
LocationJW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Business Bay, Dubai, United Arab Emirates, United Arab Emirates, 121000 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY
Responsible for proactively soliciting and handling group/catering related opportunities for all participating properties. Actively up-sells each business opportunity and appropriately places business into the right brand/property to maximize revenue. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely manner for proper service delivery and in accordance with brand standards. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience.
CANDIDATE PROFILE
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.</li></ul>
CORE WORK ACTIVITIES
Building Successful Relationships that Generate Sales Opportunities
<ul><li>Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.</li></ul>
<ul><li>Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.</li></ul>
<ul><li>Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.</li></ul>
<ul><li>Manages and develops relationships with key internal and external stakeholders.</li></ul>
<ul><li>Provides accurate, complete and effective turnover to Event Management.</li></ul>
Conducting Daily Sales Activities that Achieve Department Goals
<ul><li>Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.</li></ul>
<ul><li>Uses sales resources and administrative/support staff effectively.</li></ul>
<ul><li>Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</li></ul>
Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue
<ul><li>Identifies new group/catering business to achieve personal and property revenue goals.</li></ul>
<ul><li>Understands the overall market - competitors&rsquo; strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.</li></ul>
<ul><li>Closes the best opportunities for the property based on market conditions and property needs.</li></ul>
<ul><li>Monitors same day selling procedures to maximize room revenue and control property occupancy.</li></ul>
<ul><li>Gains understanding of the property&rsquo;s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.</li></ul>
Providing Exceptional Customer Service to all Guests and Customers
<ul><li>Supports the company&rsquo;s Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience.</li></ul>
<ul><li>Services our customers in order to grow share of the account.</li></ul>
<ul><li>Executes and supports the company&rsquo;s Customer Service Standards and property&rsquo;s Brand Standards.</li></ul>
<ul><li>Provides excellent customer service consistent with the daily service basics of the brand.</li></ul>
<ul><li>Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.</li></ul>
<ul><li>Partners with Event Management and/or Operations in providing a customer experience that exceeds the customer&rsquo;s expectations.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction.</li></ul>
<ul><li>Executes and supports the company&rsquo;s Customer Service Standards and property&rsquo;s Brand Standards.</li></ul>
<ul><li>Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.</li></ul>
<ul><li>Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.</li></ul>
Additional Sales and Marketing Responsibilities
<ul><li>Utilizes intranet for resources and information.</li></ul>
<ul><li>Conducts site inspections.</li></ul>
<ul><li>Creates contracts as required.</li></ul>
<ul><li>Participates in and practices daily service basics of the brand.</li></ul></div>
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Multi-Property Sales Manager-Catering

About us Yamanote Atelier is a Dubai-born Japanese bakery and caf&eacute; concept, blending authentic Japanese flavors with modern culinary artistry. Since its establishment, Yamanote has built a reputation for its signature breads, pastries, cakes, and premium caf&eacute; offerings, crafted with the highest quality ingredients and a passion for excellence.Role OverviewThe Call Centre Agent is responsible for managing customer interactions across all channels, ensuring smooth order processing, and supporting catering and B2B operations. The role requires strong communication skills, attention to detail, and a customer-first approach.Key Responsibilities1. Handle inbound calls, emails, delivery platform orders, and social media inquiries in a timely and professional manner.2. Process and assign customer orders to the correct outlet, coordinating with teams to ensure accurate and timely deliveries.3. Manage catering inquiries, prepare quotations, and maintain the catering &amp; events calendar in coordination with the Catering &amp; B2B Manager.4. Liaise with outlets and logistics teams to ensure smooth execution of catering and delivery orders.5. Collect and report customer feedback, escalating complaints or service issues to management.6. Maintain an updated customer database and support preparation of key operational and sales reports.7. Provide product knowledge, promotions, and company information to customers confidently.8. Assist with obtaining permits and approvals for catering events, and follow up post-event to ensure client satisfaction.9. Uphold company service standards, maintain professionalism, and actively participate in training and development.Qualifications &amp; Skills1. Proven experience in customer service or coordination roles, preferably in F &amp; B or hospitality.2. Strong communication and interpersonal skills.3. Ability to manage multiple tasks, prioritize, and work under pressure.4. Proficiency in MS Office and familiarity with delivery/catering platforms.5. Detail-oriented, organized, and committed to excellent customer experience.Job Type: Full-time

Call Center Agent

RAJA JI DAIRY

The Retail Sales &amp; Catering Business Manager is responsible for managing the end-to-end operations of the Dairy Shop &amp; Caf&eacute; while driving retail sales, caf&eacute; performance, and all catering/event-related business. This role ensures excellent customer experience, strong revenue growth, smooth store operations, and effective execution of catering orders, events, and external activations.The ideal candidate will be a hands-on operator with a strong background in restaurant and caf&eacute; management, retail sales operations, and local catering business development.This role demands a commercially driven professional who can take full ownership of outlet performance, manage day-to-day operations, lead teams, handle e-commerce aggregators, and drive growth through promotions, events, and customer loyalty initiatives.Key Responsibilities:Operational Management<ul><li>Oversee the day-to-day functioning of assigned outlets, ensuring operational excellence, hygiene, and brand consistency.</li><li>Monitor daily sales, cash handling, and stock control processes.</li><li>Coordinate with procurement and production teams to ensure timely product replenishment and minimal wastage.</li><li>Ensure both outlets comply with UAE food safety and municipality regulations.</li></ul>Sales &amp; Business Development<ul><li>Drive outlet sales through effective merchandising, upselling, and customer engagement.</li><li>Identify and convert catering opportunities from corporate clients, events, and community gatherings.</li><li>Develop partnerships with local offices, schools, and residential communities to promote products and services.</li></ul>Team Leadership<ul><li>Train, and manage outlet staff (service crew and delivery drivers).</li><li>Set performance goals and ensure staff deliver outstanding customer service.</li><li>Conduct regular briefings, performance reviews, and motivation sessions to maintain team efficiency and morale.</li></ul>E-commerce &amp; Delivery Operations<ul><li>Manage relationships with online delivery platforms (Talabat, Careem, Deliveroo, etc.) &mdash; ensuring proper listing, pricing, and promotions.</li><li>Supervise and optimize the home delivery arm operating from the stores, including scheduling, routing, and vehicle utilization.</li><li>Ensure all delivery vehicles and drivers adhere to brand, hygiene, and safety standards.</li></ul>Financial &amp; Reporting<ul><li>Prepare daily/weekly/monthly sales reports, expense statements, and inventory summaries.</li><li>Track key performance indicators (KPIs) including sales growth, wastage, delivery performance, and customer feedback.</li></ul>Requirements:Experience<ul><li>Minimum 5&ndash;7 years of experience in managing multi-outlet food retail, caf&eacute;, or restaurant operations in the UAE.</li><li>Proven experience in catering sales, home delivery management, and aggregator handling is mandatory.</li></ul>Other Requirements<ul><li>Must hold a valid UAE driving license.</li><li>Flexibility to work in shifts, weekends, and extended hours as per business requirements.</li><li>Fluency in English, Hindi, Gujrati; knowledge of Arabic is an advantage.</li></ul>What We Offer<ul><li>Attractive Salary + Commissions.</li><li>Visa + Transport &amp; Telephone allowance provided by the company.</li></ul>Please send your CV with a recent photo to connect@kingsdairyfactory.com or apply through this portal.Job Types: Full-time, PermanentPay: AED4,000.00 - AED4,500.00 per month

Retail Sales & Catering Business Manager – Dairy Shop & Café

<div>Additional Information 
Job Number25191189 
Job CategorySales &amp; Marketing 
LocationW Dubai - The Palm, West Crescent, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY
The Catering Sales Manager is responsible for contracting and closing local catering and social business and ensuring that business is turned over properly and in a timely fashion for quality service delivery. The position is responsible for achieving catering revenue goals by actively up-selling each business opportunity to maximize revenue. The incumbent implements the brand&rsquo;s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience. 
CANDIDATE PROFILE
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.</li></ul> 
CORE WORK ACTIVITIES 
Managing Sales Activities
<ul><li>Manages sales efforts for the hotel including local corporate and social catering.</li></ul>
<ul><li>Works collaboratively with off-property sales channels (e.g., Sales Office, Area Sales, EST) to ensure sales efforts are coordinated, complementary and not duplicative.</li></ul>
<ul><li>Responds to incoming catering opportunities for the hotel.</li></ul>
<ul><li>Identifies, qualifies and solicits new catering business to achieve personal and hotel revenue goals.</li></ul>
<ul><li>Understands the overall market - competitors&rsquo; strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.</li></ul>
<ul><li>Closes the best opportunities for the hotel based on market conditions and hotel needs.</li></ul>
<ul><li>Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.</li></ul>
<ul><li>Designs, develops and sells creative catered events.</li></ul>
<ul><li>Maximizes revenue by up-selling packages and creative food and beverage.</li></ul>
<ul><li>Manages catering sales revenue and operation budgets, and provides forecasting reports.</li></ul>
<ul><li>Develops menus which drive sales.</li></ul>
<ul><li>Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</li></ul>
<ul><li>Participates in and practices daily service basics of the brand.</li></ul>
<ul><li>Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.</li></ul>
<ul><li>Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and the company.</li></ul> 
Providing Exceptional Customer Service
<ul><li>Interacts effectively with sales, kitchen, vendors, competitors, local community, catering associations and other hotel departments in order to ensure guest satisfaction.</li></ul>
<ul><li>Executes and supports the company&rsquo;s Customer Service Standards and hotel&rsquo;s Brand Standards.</li></ul>
<ul><li>Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.</li></ul>
<ul><li>Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.</li></ul>
<ul><li>Gains understanding of the hotel&rsquo;s primary target customer and service expectations; serve the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.</li></ul>
<ul><li>Develops a close working relationship with operations to ensure execution of strategies at the hotel level.</li></ul> 
 
Additional Responsibilities
<ul><li>Performs other duties, as assigned, to meet business needs.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

B&F Sales Manager

Señor Gonzales Mexican Restaurant

We are seeking a highly responsible and flexible Operations Manager to oversee the day-to-day operations of multiple F&amp;B concepts. This role manages catering operations, online B2C orders, B2B accounts, and end-to-end staff management. The ideal candidate has strong budgeting and stock-handling skills, works collaboratively with internal teams and management, and thrives in a dynamic environment with flexible office hours and project-based responsibilities.Key responsibilities include ensuring smooth production and delivery workflows, maintaining high standards of customer service, and driving sales growth across all channels. A strong business-development mindset and the ability to lead teams effectively are essential. The Operations Manager will also be eligible for a sales bonus when acquiring new projects and contributing to revenue growth.Operations Manager Requirements:1- minimum of 5 years of experience in Catering operations or related professional areas in the F&amp;B industry.2- Excellent interpersonal skills with emphasis on man-management and leadership skills, Budgeting, profit and loss account, as well as margin calculations.3- Interviewing skills 4- Must hold advanced certificates in Food Hygiene and HACCP.5- Worked on POS restaurant software.6- Must be based in UAE7- Customer service and results-oriented.8- High initiative and positive attitude9- A driving License is a plus. 10- The candidates who are available to join immediately will be priorities.Company Benefits:- Job Type: Full-time Excellent benefits. The company offers career progression opportunities.Job Type: Full-timePay: AED5,000.00 - AED6,000.00 per monthExperience:<ul><li>F&amp;B: 5 years (Required)</li><li>F&amp;B Operations: 5 years (Preferred)</li></ul>License/Certification:<ul><li>UAE driving license (Preferred)</li></ul>

Central Kitchen Operations Manager

Explore 5200+ Catering service manager in Dubai this December. Find roles across top companies and apply now to boost your career.