project manager

construction manager

operations manager

restaurant manager

commercial manager

catering service manager

KELVIN CATERING SERVICES...

Key Responsibilities
<ul>
<li>Warehouse &amp; Inventory Management</li>
<li>Oversee daily warehouse operations including receipt, inspection, storage, and issuance of all catering materials (dry, chilled, frozen, and non-food items).</li>
<li>Maintain accurate stock levels using FIFO (First In First Out) and FEFO (First Expiry First Out) systems.</li>
<li>Ensure that all items are stored in designated areas with correct temperature and labeling.</li>
<li>Conduct regular physical stock counts and reconcile discrepancies with system reports.</li>
<li>Maintain detailed documentation for inbound/outbound deliveries, stock transfers, and returns.</li>
</ul>
<ul>
<li>Procurement Coordination</li>
<li>Coordinate with the Procurement Team to ensure timely replenishment of stock as per consumption patterns and menu plans.</li>
<li>Verify supplier deliveries against purchase orders and report any quality, quantity, or expiry discrepancies.</li>
<li>Support tender and sourcing processes through accurate stock data and consumption analysis.</li>
</ul>
<ul>
<li>Food Safety &amp; Hygiene</li>
<li>Ensure strict compliance with HACCP / ISO 22000 standards within all warehouse and storage areas.</li>
<li>Monitor temperature logs of chillers, freezers, and dry storage daily.</li>
<li>Implement pest control, cleaning schedules, and hygiene inspections as per the company food safety plan.</li>
<li>Ensure that all perishable items are handled and stored under recommended conditions to avoid spoilage.</li>
</ul>
<ul>
<li>Documentation &amp; System Management</li>
<li>Maintain and update all stock records in ERP or inventory management systems (e.g., SAP, Oracle, or customized catering systems).</li>
<li>Prepare daily/weekly/monthly reports on stock levels, material movements, wastage, and consumption.</li>
<li>Ensure proper filing of delivery notes, supplier invoices, temperature logs, and inspection records.</li>
<li>Support internal and external audits (Client / ISO / Municipality).</li>
</ul>
<ul>
<li>Cost Control &amp; Wastage Management</li>
<li>Monitor consumption patterns and highlight unusual variances to the Catering or Operations Manager.</li>
<li>Implement and enforce proper portion control and stock issuance limits to reduce wastage.</li>
<li>Support cost analysis and budgeting by providing consumption reports and stock valuation.</li>
</ul>
<ul>
<li>Team Leadership &amp; Supervision</li>
<li>Supervise Storekeepers, Warehouse Assistants, and Helpers, ensuring compliance with company policies and hygiene standards.</li>
<li>Conduct regular training on safe material handling, storage, and documentation.</li>
<li>Coordinate with catering site teams for daily requisitions and dispatch planning.</li>
</ul>
<ul>
<li>Logistics &amp; Dispatch</li>
<li>Plan and schedule deliveries to multiple catering or remote sites as per operational requirements.</li>
<li>Ensure proper vehicle loading procedures for maintaining cold chain and food safety during transportation.</li>
<li>Verify dispatch accuracy and ensure proper documentation for each delivery.</li>
</ul>
Job Requirements
Technical Skills
<ul>
<li>Strong knowledge of warehouse operations and inventory control in catering or food service environments.</li>
<li>Familiarity with HACCP, ISO 22000, and food safety management systems.</li>
<li>Proficient in ERP or inventory management software (SAP, Oracle, Navision, or equivalent).</li>
<li>Ability to interpret consumption trends, expiry reports, and cost data.</li>
<li>Good understanding of menu-linked material forecasting and material issue management.</li>
</ul>
Managerial &amp; Behavioral Skills
<ul>
<li>Strong leadership and team supervision capabilities.</li>
<li>Excellent communication and coordination skills (English mandatory; Arabic/Hindi advantage).</li>
<li>Analytical and problem-solving mindset for addressing stock discrepancies or supplier issues.</li>
<li>Attention to detail, discipline, and ownership of warehouse hygiene and accuracy.</li>
<li>Ability to work under pressure in a fast-paced catering or camp environment.</li>
</ul>

STORE MANAGER - CATERING OPERATIONS

Job Summary:The Sales &amp; Catering In-Charge is responsible for overseeing the overall catering operations and driving sales growth. This includes handling client inquiries, preparing proposals, coordinating catering events, supervising staff, and ensuring customer satisfaction. The role blends hands-on operational management with proactive sales and marketing initiatives to expand the catering business.Key Responsibilities:Sales &amp; Business Development:<ul><li>Identify and pursue new catering business opportunities (corporate clients, private events, institutions, etc.).</li><li>Develop and maintain relationships with key clients, event organizers, and vendors.</li><li>Prepare and present customized catering proposals, quotations, and contracts.</li><li>Achieve monthly and annual sales targets.</li><li>Conduct site visits and client meetings to understand requirements and promote catering services.</li><li>Collaborate with marketing to execute promotional campaigns for catering packages.</li></ul>Operations Management:<ul><li>Plan, organize, and oversee catering events from setup to completion.</li><li>Coordinate with kitchen and logistics teams to ensure timely and quality service delivery.</li><li>Supervise catering staff, assign duties, and ensure adherence to hygiene and safety standards.</li><li>Manage inventory of catering supplies and equipment.</li><li>Monitor cost efficiency and minimize wastage during events.</li></ul>Customer Service &amp; Quality Control:<ul><li>Ensure client satisfaction through high service quality and professionalism.</li><li>Handle customer feedback and resolve issues promptly.</li><li>Maintain consistent communication with clients before, during, and after events.</li></ul>Administration &amp; Reporting:<ul><li>Maintain sales records, client databases, and event documentation.</li><li>Prepare periodic performance and financial reports.</li><li>Monitor budget utilization and profitability per event.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree in hospitality management, Business Administration, Marketing, or a related field.</li><li>3&ndash;5 years of experience in catering, hospitality sales, or event management.</li><li>Strong understanding of food service operations and client servicing.</li><li>Excellent communication, negotiation, and presentation skills.</li><li>Leadership and team coordination abilities.</li><li>Proficiency in MS Office and basic POS or CRM software.</li><li>Flexibility to work evenings, weekends, or holidays as needed for events.</li></ul>Key Performance Indicators (KPIs):<ul><li>Sales Revenue Growth: Achieve or exceed monthly/annual catering sales targets.</li><li>Client Retention Rate: Maintain a minimum 60-75% of repeat or returning clients.</li><li>Event Profit Margin: Ensure profitability across catering events.</li><li>Customer Satisfaction: Achieve high post-event feedback ratings (e.g., 90%+).</li><li>Operational Efficiency: Maintain event delivery timelines and minimize wastage/cost overruns.</li><li>Lead Conversion Rate: Ratio of inquiries converted to confirmed bookings.</li><li>Cost Control: Maintain food cost and overheads within approved budgets.</li></ul>Job Type: Full-timePay: AED8,000.00 - AED10,000.00 per monthApplication Question(s):<ul><li>Notice Period?</li></ul>Experience:<ul><li>Sales &amp; Catering In-Charge: 5 years (Required)</li></ul>License/Certification:<ul><li>UAE Driving License (Required)</li></ul>

Sales & Catering In-Charge

Four Seasons Hotel

About the location:
The Four Seasons Resort Dubai at Jumeirah Beach with its unparalleled location, fresh approach to luxury and legendary personalized service, has exceeded the high expectations in the ultra- competitive Dubai market. At Four Seasons we believe that our most important asset is our team of employees. The Four Seasons has a tremendous commitment to the development and training of all employees. We ensure that the best packages and finest management structure are in place to guarantee a stable environment in which development is second nature for our employees. Successful Four Seasons candidates will be offered once- in-a- lifetime opportunity rich in personal and professional growth. Four Seasons Dubai at Jumeirah Beach includes five outlets options - from the beachfront Sea Fu restaurant to the rooftop Mercury Lounge, and it includes 237 Dubai luxury hotel rooms including 49 suites subtle Arabic design motifs blend with cool, contemporary style, featuring soft backgrounds of blue or green. Dubai is the second largest of the seven Emirates that make up the United Arab Emirates, Dubai is located on the southern shore of the Arabian Gulf. Has a Sub- tropical, arid climate.
<div>
<div>
What you will do
</div>
<div>
<ul>
<li>Respond to inquiries and actively solicit new business with the intention of confirming profitable catering business and achieving Monthly Production Goals.</li>
</ul>
</div>
<div>
<ul>
<li>Uncover clients implied needs and wishes, and create highly customized proposals accordingly.</li>
</ul>
</div>
<div>
<ul>
<li>Create and conduct memorable site inspection experiences, showcasing the resort and setting it apart from the competition to maximize business capture, through intuitive selling.</li>
</ul>
</div>
<div>
<ul>
<li>Manage, coordinate, and execute group assignments. He/she will monitor guest room blocks, meeting space, food and beverage and special concessions contractual agreements. Effectively communicate to all departments the necessary information to successfully execute the group s needs while maintaining a good client relationship.</li>
</ul>
</div>
<div>
<ul>
<li>Participate in weekly Sales Meeting, Operations Meeting, Banquet Event Order (BEO) Meeting and any other required meetings relevant to the role.</li>
</ul>
</div>
<div>
<ul>
<li>Entertain event tastemakers on a regular basis.</li>
</ul>
</div>
<div>
<ul>
<li>Coordinate the sales efforts between sales department and catering to insure proper utilization of function space to yield maximum revenues.</li>
</ul>
</div>
<div>
<ul>
<li>Finalize the requirements of confirmed bookings while maximizing revenue potential through up selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event. Ensure accuracy of Banquet Checks and provide bill review on completion of events.</li>
</ul>
</div>
<div>
<ul>
<li>Keep Director of Catering promptly and fully informed of all potential challenges or unusual matter so prompt corrective action can be taken where appropriate.</li>
</ul>
</div>
<div>
<ul>
<li>Supervise the execution of banquet events. Review all function space with banquet manager and when required head house attendant. Ensure satisfaction of clients throughout and at the outset of all events.</li>
</ul>
</div>
<div>
<ul>
<li>Respond according to the crisis management plan to any resort emergency or safety situation.</li>
</ul>
</div>
<div>
<ul>
<li>Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee.</li>
</ul>
</div>
<div>
<ul>
<li>Comply with Four Seasons Work Rules and Standards of Conduct.</li>
</ul>
</div>
<div>
<ul>
<li>Work harmoniously and professionally with co-workers and supervisors.</li>
</ul>
</div>

</div>

Sales Catering Manager

Marriott International

<div>Additional Information 
Job Number25169873 
Job CategorySales &amp; Marketing 
LocationJW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Business Bay, Dubai, United Arab Emirates, United Arab Emirates, 121000 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY
Responsible for proactively soliciting and handling group/catering related opportunities for all participating properties. Actively up-sells each business opportunity and appropriately places business into the right brand/property to maximize revenue. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely manner for proper service delivery and in accordance with brand standards. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience.
CANDIDATE PROFILE
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.</li></ul>
CORE WORK ACTIVITIES
Building Successful Relationships that Generate Sales Opportunities
<ul><li>Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.</li></ul>
<ul><li>Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.</li></ul>
<ul><li>Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.</li></ul>
<ul><li>Manages and develops relationships with key internal and external stakeholders.</li></ul>
<ul><li>Provides accurate, complete and effective turnover to Event Management.</li></ul>
Conducting Daily Sales Activities that Achieve Department Goals
<ul><li>Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.</li></ul>
<ul><li>Uses sales resources and administrative/support staff effectively.</li></ul>
<ul><li>Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</li></ul>
Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue
<ul><li>Identifies new group/catering business to achieve personal and property revenue goals.</li></ul>
<ul><li>Understands the overall market - competitors&rsquo; strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.</li></ul>
<ul><li>Closes the best opportunities for the property based on market conditions and property needs.</li></ul>
<ul><li>Monitors same day selling procedures to maximize room revenue and control property occupancy.</li></ul>
<ul><li>Gains understanding of the property&rsquo;s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.</li></ul>
Providing Exceptional Customer Service to all Guests and Customers
<ul><li>Supports the company&rsquo;s Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience.</li></ul>
<ul><li>Services our customers in order to grow share of the account.</li></ul>
<ul><li>Executes and supports the company&rsquo;s Customer Service Standards and property&rsquo;s Brand Standards.</li></ul>
<ul><li>Provides excellent customer service consistent with the daily service basics of the brand.</li></ul>
<ul><li>Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.</li></ul>
<ul><li>Partners with Event Management and/or Operations in providing a customer experience that exceeds the customer&rsquo;s expectations.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction.</li></ul>
<ul><li>Executes and supports the company&rsquo;s Customer Service Standards and property&rsquo;s Brand Standards.</li></ul>
<ul><li>Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.</li></ul>
<ul><li>Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.</li></ul>
Additional Sales and Marketing Responsibilities
<ul><li>Utilizes intranet for resources and information.</li></ul>
<ul><li>Conducts site inspections.</li></ul>
<ul><li>Creates contracts as required.</li></ul>
<ul><li>Participates in and practices daily service basics of the brand.</li></ul></div>
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Multi-Property Sales Manager-Catering

Emirates Flight Catering

<div>
 
 
 Business Unit Purpose
 
 
 
 To ensure seamless and efficient delivery of airline catering and related operational services by maintaining high standards of performance, safety, and customer satisfaction, in alignment with company objectives and service-level agreements (SLAs).
 
 
 
 
 
 
 Job Purpose
 
 
 
 To manage day-to-day operations across all assigned functions, ensuring the timely and efficient delivery of airline catering services in compliance with SLAs, performance targets, and other key operational indicators.
 
 
 
 
 
 
 Key Result Areas (KRAs)
 
 
 <ul>
 <li>
 Ensure compliance with all relevant operational standards, safety protocols, and regulatory requirements. Promptly review and manage incidents, implementing corrective and preventive actions where necessary.
 </li>
 <li>
 Monitor operational performance across all functions to achieve optimal service delivery. Support management in meeting established key performance indicators (KPIs).
 </li>
 <li>
 Collaborate with internal and external stakeholders to ensure that service delivery expectations are met, promptly addressing issues and recommending solutions.
 </li>
 <li>
 Coordinate with all departments to maintain operational resilience, effectively managing disruptions and escalating to senior management when business continuity measures are required.
 </li>
 <li>
 Drive and support the implementation of LEAN processes, ensuring operational efficiency and timely delivery in accordance with established handover schedules and safety standards.
 </li>
 <li>
 Implement approved operational processes, guide Assistant Operations Managers, and identify risks, gaps, opportunities, or new technologies that could enhance efficiency or compliance.
 </li>
 <li>
 Manage and evaluate team performance, addressing underperformance and recognising high-potential employees. Intervene constructively to resolve workplace conflicts and maintain a positive team environment.
 </li>
 <li>
 Coach and mentor both direct and indirect reports to achieve service excellence, encouraging continuous learning and professional development within the team.
 </li>
 <li>
 Review and monitor manpower requirements, identify variances, and provide recommendations to the Senior Operations Manager. Support management during talent acquisition and succession planning.
 </li>
 <li>
 Lead daily shift operations across all functional areas to ensure efficient and timely delivery of airline catering services aligned with SLAs, PTS, and key performance benchmarks.
 </li>
 </ul>
 
 
 
 
 
 Job Context
 
 
 
 The Operations Manager works within established operational frameworks and practices while ensuring adaptability to dynamic business needs. The role requires staying current with industry trends, regulatory changes, and operational innovations that may impact or improve existing processes.
 
 
 
 
 
 
 Knowledge, Skills &amp; Minimum Experience
 
 
 
 
 Education &amp; Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or equivalent qualification (mandatory).
 </li>
 <li>
 Certification in Lean Six Sigma (preferred).
 </li>
 </ul>
 
 
 Experience &amp; Knowledge:
 
 
 <ul>
 <li>
 Minimum of 7 years&rsquo; experience leading large-scale operational activities within logistics, catering, or an airside environment.
 </li>
 <li>
 Proven track record in implementing operational efficiency initiatives and service improvement programs.
 </li>
 </ul>
 
 
 Skills:
 
 
 <ul>
 <li>
 Strong communication and interpersonal skills across all organisational levels.
 </li>
 <li>
 Results-oriented, with excellent analytical and problem-solving capabilities.
 </li>
 <li>
 Ability to build and maintain effective relationships with internal and external stakeholders.
 </li>
 <li>
 Skilled in challenging existing processes constructively to drive continuous improvement.
 </li>
 <li>
 Proficient in analysing quantitative and qualitative data to support strategic decision-making.
 </li>
 </ul>
 
 
</div>

Operations Manager

The Emirates Group

Business Unit Purpose
 
To ensure seamless and efficient delivery of airline catering and related operational services by maintaining high standards of performance, safety, and customer satisfaction, in alignment with company objectives and service-level agreements (SLAs).
 
Job Purpose
 
To manage day-to-day operations across all assigned functions, ensuring the timely and efficient delivery of airline catering services in compliance with SLAs, performance targets, and other key operational indicators.
 
Key Result Areas (KRAs)
 
Ensure compliance with all relevant operational standards, safety protocols, and regulatory requirements. Promptly review and manage incidents, implementing corrective and preventive actions where necessary.
 Monitor operational performance across all functions to achieve optimal service delivery. Support management in meeting established key performance indicators (KPIs).
 Collaborate with internal and external stakeholders to ensure that service delivery expectations are met, promptly addressing issues and recommending solutions.
 Coordinate with all departments to maintain operational resilience, effectively managing disruptions and escalating to senior management when business continuity measures are required.
 Drive and support the implementation of LEAN processes, ensuring operational efficiency and timely delivery in accordance with established handover schedules and safety standards.
 Implement approved operational processes, guide Assistant Operations Managers, and identify risks, gaps, opportunities, or new technologies that could enhance efficiency or compliance.
 Manage and evaluate team performance, addressing underperformance and recognising high-potential employees. Intervene constructively to resolve workplace conflicts and maintain a positive team environment.
 Coach and mentor both direct and indirect reports to achieve service excellence, encouraging continuous learning and professional development within the team.
 Review and monitor manpower requirements, identify variances, and provide recommendations to the Senior Operations Manager. Support management during talent acquisition and succession planning.
 Lead daily shift operations across all functional areas to ensure efficient and timely delivery of airline catering services aligned with SLAs, PTS, and key performance benchmarks.
 
Job Context
 
The Operations Manager works within established operational frameworks and practices while ensuring adaptability to dynamic business needs. The role requires staying current with industry trends, regulatory changes, and operational innovations that may impact or improve existing processes.
 
Knowledge, Skills & Minimum Experience: 
Education & Qualifications: 
Bachelor*s degree or equivalent qualification (mandatory).
 Certification in Lean Six Sigma (preferred).
 
Experience & Knowledge: 
Minimum of 7 years* experience leading large-scale operational activities within logistics, catering, or an airside environment.
 Proven track record in implementing operational efficiency initiatives and service improvement programs.
 
Skills: 
Strong communication and interpersonal skills across all organisational levels.
 Results-oriented, with excellent analytical and problem-solving capabilities.
 Ability to build and maintain effective relationships with internal and external stakeholders.
 Skilled in challenging existing processes constructively to drive continuous improvement.
 Proficient in analysing quantitative and qualitative data to support strategic decision-making.

OPERATIONS MANAGER - FLIGHT PREPARATION OPERATIONS

Manages the catering sales efforts for the hotel including local and group/convention business.
Solicits/books local catering business and develops group business.
Develops and manages catering sales revenue and operation budgets, and provides forecasting reports.
Works with the management team to create and implement a catering sales/marketing plan addressing revenue, customers and market.
Develops menus that drive sales.
Assists with selling, implementation and follow-through of catering promotions.
Executes and supports Marriott s Customer Service Standards and hotel s Brand Standards.
Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
Participates in and practices daily service basics of the brand (e.g.,, Marriott Hotels &amp; Resorts (MHR) Spirit to Serve Daily Basics, Renaissance Hotels and Resorts (RHR) Savvy Service Basics, Courtyard, SpringHill Suites, Fairfield Inn Basics of the Day, Residence Inn Daily Huddle, or TownePlace Suites Morning Meeting).
Coordinates and deploys catering sales resources on-property to establish pull-through and sustainment of catering sales strategies and selling solutions.
Develops a close working relationship with operations to execute strategies at the hotel level.
Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.
Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International.
Implements the brand s service strategy and applicable brand initiatives in all aspects of the sales process.
Performs other duties, as assigned, to meet business needs.
Interacts effectively with guests/clients, sales and kitchen, vendors, competitors, local community, catering associations and other hotel departments in order to monitor guest satisfaction.
Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event.
Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.
Gains understanding of the hotel s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
Partners with key stakeholders within Area Sales to receive warms leads for more in-depth qualification of the business for the property.
Partners with Event Management and hotel operations to sell products and services that the hotel has the ability to successfully execute.
Manages and directs the on-property catering sales managers to achieve hotel revenue goals by proactively targeting current and new high value accounts in the market and implementing effective catering sales deployment strategies to grow market share.
Partners with Human Resources (HR) to attract, develop and retain the right people in order to support the strategic priorities of the market.
Creates effective structures, processes, jobs and performance management systems are in place.
Sets goals and expectations for direct reports using the Leadership Performance Process (LPP), align performance and rewards, addresses performance issues and holds staff accountable for successful results.
Forecasts talent needs and manages talent acquisition strategy with HR to minimize lost time due to turnover.
Keeps an active list of the competition s best sales people and executes a recruitment and acquisition plan with HR.
Supports tools and training resources to educate sales associates on winning catering solutions.
Champions leadership development and workforce planning priorities by assessing, selecting, retaining and developing diverse, high-caliber talent that can lead the organization today and strengthen the leadership bench for the future; continues to upgrade the sales &amp; marketing talent; works with HR to anticipate future talent needs based on business growth plans.
Identifies, trains and mentors catering sales associates.
Transfers functional knowledge and develop catering sales skills of other discipline managers.
Shares responsibility for achieving revenue goals, guest and associate satisfaction and the financial performance of the department.
Provides day to day leadership to a team of on-property catering sales associates.

Director of Catering Sales

Explore 7846+ Catering service manager in Dubai this November. Find roles across top companies and apply now to boost your career.