customer service representative Jobs in Cairo

customer service representative

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bei customer service consultant

call center manager

call center representative

contact center supervisor - voice Jobs in Cairo

contact center supervisor - voice

chat customer service

Concentrix

<div>
 
 Chat account
 
 
 B2 English
 
 
 Salary up to 20k
 
 
 Rotational shifts
 
 
 Transportation available
 
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Chat customer service

Jobs Hub

<div>
 
 
 Company Description
 
 
 
 ETISAL International Group is a leading Business Process Outsourcing (BPO) company operating across the Middle East and Far East regions. With years of accumulated expertise, the company provides innovative, customized solutions to meet the unique business needs of its clients, focusing on delivering superior service and enhancing customer experiences. Committed to quality, ETISAL integrates industry best practices, advanced technologies, and cultural understanding to offer high-value, tailored services. The company is dedicated to helping clients optimize operations, focus on core business goals, and improve customer engagement.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site English Chat Account role specializing in technical sales, based in Cairo, Egypt. The role involves engaging with clients via online chat platforms to provide support and technical sales solutions while ensuring customer satisfaction. Responsibilities include responding to inquiries, assisting clients with product-related questions, and providing professional advice to convert potential leads into sales. Additionally, you will identify customer needs, provide prompt resolutions, and uphold excellent service standards to enhance the client experience.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
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 Rotational shifts (latest 9 PM)
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 2 days off
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 Net salary Range salary 9k -11500 (based on english level) +unlimited commission
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 &nbsp;Maadi location
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 Transportation Provided
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 Paid Training
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Requirement&nbsp;
 
 
 
 
 
 <ul>
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 Graduated
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 English level b2
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 No experience needed&nbsp;
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 </ul>
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English Chat Account (Technical Sales)

VCloud

<div>
 
 
 Overview
 
 
 
 The Customer Experience Representative (CER) is a customer-focused professional responsible for managing inbound, outbound, chat, and email customer interactions. This position primarily supports Healthcare Providers (HCPs) and Consumers by delivering accurate and effective responses to inquiries regarding pharmaceutical products and services. The CER uses approved reference materials, product training, and healthcare expertise to provide first-call resolution or escalate issues to the appropriate external departments.
 
 
 Key performance metrics, including call handling and quality goals, will be assigned and periodically reviewed by the VCloud Management Team to ensure consistent achievement or exceeding of these objectives.
 
 
 
 Role and Responsibilities
 
 
 
 
 
 
 &bull;Customer Interaction
 
 
 o Provide world-class customer service by managing inquiries to successful resolution through inbound, outbound, chat, and email interactions.
 
 
 o Build rapport with customers, maintaining strong internal and external customer relationships.
 
 
 
 
 
 &bull; Pharmaceutical Product Support
 
 
 o Offer accurate product and disease state information within the guidelines of approved call scripts or standard FAQ responses.
 
 
 o Communicate specific product messaging effectively and consistently as required by the client.
 
 
 &bull; Escalation and Compliance
 
 
 o Evaluate and escalate customer inquiries to external departments as appropriate.
 
 
 o Ensure adherence to all industry regulations, including adverse event reporting, product quality processes, and HIPAA compliance.
 
 
 
 
 
 &bull; Documentation and Reporting
 
 
 o Accurately record customer interactions in the CRM system or escalation forms.
 
 
 o Manage all project work, including call handling and after-call documentation, within the assigned timeframe.
 
 
 &bull; Training and Development
 
 
 o Complete and maintain all required training and acknowledgment logs within the specified deadlines.
 
 
 o Share suggestions, technical issues, and best practices with team members and supervisors.
 
 
 
 Qualifications and Education Requirements
 
 
 
 
 
 
 &bull; Experience
 
 
 o C2 &ndash; Mastery/Proficiency in English
 
 
 o Minimum of 2 years of previous call center experience; required.
 
 
 o Previous medical background experience, such as medical education, clinical/pharmacy work history, or medical call center experience; required.
 
 
 o Experience providing medical information and customer service to healthcare professionals; strongly preferred.
 
 
 &bull; Education
 
 
 o Bachelor&rsquo;s degree graduate; required.
 
 
 o Valid, active LPN, RN, or Pharmacy license; preferred.
 
</div>

Customer Experience Representative

<div>
 
 Job Title:
 
 
 
 Customer Service - Chat &amp; Email Vacancy
 
 
 
 
 
 
 
 Job Description
 
 
 :Do you thrive on building relationships, problem-solving, and exceeding expectations? Are you passionate about customer satisfaction and driving sales success
 
 
 ?The Advisor I, Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet to sell basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support
 
 
 
 
 
 
 .
 
 Requirements
 
 
 
 :-- GRADs on
 
 
 ly- English level B2 or above is a MU
 
 
 ST- Ready to start immediate
 
 
 ly-Flexible with night &amp; Over night shif
 
 
 
 
 
 
 ts
 
 Benefits
 
 
 
 :-- Transportation Provi
 
 
 ded- Social &amp; Medical insura
 
 
 nce- Immediately Hir
 
 
 ing- Night Shifts Allowa
 
 
 nce- 24/7 Shi
 
 
 fts-Competitive Sal
 
 
 
 
 ary
</div>

Customer Service Representative - Chat and Email

HSBC

<div>
 
 Why join us
 
 
 
 To continuously provide high quality processing GPS to achieve maximum customer satisfaction within the specified Service Level Agreements (SLA&rsquo;s). Other responsibilities dependent on process assigned to (e.g. project implementations, system maintenance, infrastructure development). Receives customer calls and Emails in a call center environment. Responsible for relationship building and account management while resolving customer inquiries in a professional manner. Takes ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution
 
 
 
 The Opportunity
 
 
 
 
 Role Context:
 
 
 
 <ul>
 <li>
 Excellent communication skills &ndash; Written &amp; Verbal (English/Arabic).
 </li>
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 Attention to detail
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 Proven track record of strong focus towards high levels of Quality and Customer Service
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 Ability to multi-task, depending on the criticality of the tasks.
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 Self-motivated and should be able to work under minimal supervision.
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 Good team player
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 Flexibility to work in different shifts
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 Strong Relationship building skills
 </li>
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 Quick Learner
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Do
 
 
 
 
 Impact on the Business/Function:
 
 
 
 <ul>
 <li>
 Respond promptly to time sensitive and often high value queries, and escalations from both other departments and direct from clients.
 </li>
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 Provide excellent client management support, improve client engagement and resolve the majority of client enquires at the first point of contact.
 
 
 </li>
 </ul>
 Measure
 
 
 <ul>
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 Reviewing ongoing aged queries, ensuring items are actione appropriate and providing feedback where necessary.
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 By achieving a high net promoter score and positive commentary the in-country PCM teams, line managing and clients.
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 By investigating accurately and identifying and handling queries t client&rsquo;s satisfaction.
 </li>
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 By keeping clients fully informed of progress throughout the life c of a query.
 </li>
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 By prioritizing work effectively in order of importance and urgency handling it in accordance with procedures.
 </li>
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 Demonstrate a sound knowledge of the payment industry and its associated processes and systems.
 
 
 </li>
 </ul>
 Measure
 
 
 <ul>
 <li>
 Responding and resolving the majority of payments related queries using knowledge of systems, procedures and internal contacts within the bank.
 </li>
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 Assistance in the retention the client and respond positively increasing the likelihood of new business from the client.
 
 
 </li>
 </ul>
 Measure
 
 
 <ul>
 <li>
 Feedback from internal and external stakeholders.
 </li>
 <li>
 Complaints handling - This role is part of a key function for CMB, being a crucial opportunity to re-engage dissatisfied customer and to manage and solve end to end complaint process. (Logging, Investigation, Resolution)
 
 
 </li>
 </ul>
 Measure
 
 
 <ul>
 <li>
 Manage the delivery and resolution of all customer complaints for all CMB customer segments in supported region.
 </li>
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 Plan and prioritize work appropriately, address complaints in order of urgency and keep the customer informed throughout the process.
 </li>
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 Examine complaints data to grasp recurring issues, draw conclusions, and solve complaints to minimize errors, operational losses and rework.
 </li>
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 Ensure that all product related complaints are feedback to the product and IT teams.
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 Ensure all customers are dealt with in accordance with compliance and regulatory requirements.
 
 
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 </ul>
 
 Quality/ Training
 
 
 
 Staff is also responsible to provide high level support to the helpdesk to identify and resolve complex or critical issues to improve and enhance customer experience and comply with all audit and compliance requirements. Staff is responsible to assist with delivery of the call, email, live chat quality and coaching model, consistency checks, call benchmarking and/or coaching of team members as outlined in the call monitoring SOP.
 
 
 
 Measure
 
 
 
 
 Key accountabilities are:
 
 
 
 <ul>
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 Conduct quality review of agent&rsquo;s performance within teams to ensure quality service goals and standards are met and identify areas where improvement can be achieved.
 </li>
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 Maintain a comprehensive working knowledge of procedures, compliance and audit requirements across all teams within HSBCnet helpdesk.
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 Audit and examines weekly/ monthly reports (eg: call disconnect, FCR, VOC and live chat data) to grasp issues, draw conclusions, and solve problems to ensure agents are compliant with the call / live chat handling process
 </li>
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 Analyze /assess the Voice of customer survey and live chat customer dissatisfactions from a customer point of view, suggest ideas, pursue solutions to improve customer experience
 </li>
 <li>
 Assist with training and mentor support of new hires and act as a single point of contact for queries on procedures, process, and policy.
 
 
 </li>
 </ul>
 
 Customers / Stakeholders
 
 
 
 <ul>
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 Receive/make calls/Emails from/to customers (internal/ external)
 </li>
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 Act effectively on all customer feedback
 </li>
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 Ensure that the customer issues / problems are effectively investigated and resolved.
 </li>
 <li>
 Provide HSBCnet training sessions via webex
 </li>
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 Proactively escalate to the Line Management any issues / transactions that would impact service delivery or potential loss to the bank
 </li>
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 Respond to mails/queries related to process timely with a cc to the Line Manager
 </li>
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 Ensure no Ops Losses (Actual, Potential or Near Misses) are incurred due to the errors made
 </li>
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 Exceeds expectations of internal and external customers
 
 
 </li>
 </ul>
 
 Leadership &amp; Teamwork
 
 
 
 <ul>
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 Manages day to day process related activities for self
 </li>
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 Work productively, professionally and demonstrate ways to improve customer service.
 </li>
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 Regularly contributes to professional and supportive work environment by building a professional, trusted relationships with other Team members and colleagues in all areas
 </li>
 <li>
 Ensures swift and clear communication to the stakeholder
 </li>
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 Fosters development of co-workers
 </li>
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 Acquire and update knowledge on procedures related to relevant processes
 
 
 </li>
 </ul>
 
 Operational Effectiveness &amp; Control
 
 
 
 <ul>
 <li>
 Meet targets on productivity and accuracy as per the targets and metrics defined for the process.
 </li>
 <li>
 Instructions/requests to be correctly interpreted understood and implemented.
 </li>
 <li>
 Ensure that the process related procedures are implemented as per the process manuals.
 </li>
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 Ensure that fraud/errors/irregular transactions (if any) are identified and escalated.
 </li>
 <li>
 Ensure that the process requirements are met, adhered to, completed in accordance with established procedures and standards set.
 </li>
 <li>
 Work well independently; complete assigned tasks in the established timeframe as per the process benchmarks.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 What you will need to succeed in the role
 
 
 
 <ul>
 <li>
 Fluent in English.
 </li>
 <li>
 Previous Experience in customer facing roles
 </li>
 <li>
 Exceptional Client focus and orientation
 </li>
 <li>
 Interpersonal, verbal and written communication skills.
 </li>
 <li>
 Ability to communicate efficiently with local and global teams
 </li>
 <li>
 Excellent organizational and time management skills
 </li>
 <li>
 Ability to multi-task, depending on the criticality of the tasks.
 </li>
 <li>
 Enthusiastic team player, capable of demonstrating initiative, self-motivation and willingness to learn.
 
 
 </li>
 </ul>
 
 What additional skills will be good to have?
 
 
 
 <ul>
 <li>
 Experience and proficiency with web-based technologies.
 </li>
 <li>
 Position requires technical knowledge where GPS experience is asset.
 </li>
 <li>
 MS office.
 </li>
 <li>
 MI and Reporting/ Real time management.
 
 
 </li>
 </ul>
 
 You&rsquo;ll achieve more at HSBC
 
 
 
 HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo;
 
 
 Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
 
 
 <ul>
 <li>
 Issued By HSBC Electronic Data Processing (Egypt) Private LTD***
 </li>
 </ul>
</div>

Client Services Officer US - Client Management Ops (Night and Overnight Coverage), GSC

<div>
 
 
 About the Role
 
 
 
 We are looking for a proactive and customer-focused
 
 Customer Support Specialist
 
 to join our regional support team. In this role, you will provide professional assistance to business partners and distributors across multiple markets, ensuring inquiries are handled efficiently and accurately.
 
 
 
 
 
 
 
 
 
 Key Responsibilities.
 
 
 <ul>
 <li>
 Provide first-line support to business clients via email, chat, or phone
 </li>
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 Manage and resolve B2B inquiries related to orders, accounts, and system usage
 </li>
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 Collaborate with internal teams to ensure timely and accurate responses
 </li>
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 Document all customer interactions and feedback within the system
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 Handle escalations professionally and ensure service-level targets are met
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 Support process improvements and contribute to continuous service enhancement
 </li>
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 Participate in digital transformation initiatives and adoption of new tools
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Minimum 1&ndash;2 years of experience i
 
 n customer service, helpdesk, or shared service suppo
 
 rt (B2B experience preferred).
 </li>
 <li>
 
 Proficient in English and Arabic (both written and verbal
 
 </li>
 <li>
 Strong communication and problem-solving skills
 </li>
 <li>
 Comfortable working in a fast-paced, multicultural environment.
 </li>
 <li>
 Willing to work on
 
 a 9 months contract bas
 
 is.
 </li>
 </ul>
</div>

ARABIC SUPPORT - Work From Home

<div>
 
 Teleperformance is a global leader in outsourced customer experiences and business process outsourcing, with a presence in more than 80 countries worldwide. Established in Egypt in 2007, the company operates seven sites across New Cairo, Mohandessin, Katameya, Alexandria, and Tanta. Serving diverse industries such as travel, tourism, consumer electronics, and telecommunications, Teleperformance supports over 45 projects in countries including Canada, the US, the UK, and the Middle East. With expertise in over 25 languages, Teleperformance is dedicated to delivering exceptional service and fostering innovation.
 
 
 
 
 
 
 Role Description
 
 
 
 
 
 This is a full-time, on-site position for a customer service representative located in Cairo, Egypt.
 
 
 In this role, you will handle customer interactions via calls, emails, or chat to provide support, address inquiries, and resolve issues efficiently. You will focus on delivering outstanding customer satisfaction and maintaining a positive customer experience in alignment with company standards.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Strong skills in Customer Support, Customer Service, and handling inquiries professionally and empathetically
 </li>
 <li>
 Experience in ensuring Customer Satisfaction and driving positive Customer Experience through excellent communication and problem-solving
 </li>
 <li>
 Proficiency in English (level B2/C1) to handle interactions with English-speaking customers
 </li>
 <li>
 Ability to work effectively in a team and adapt to diverse customer needs
 </li>
 <li>
 A degree or equivalent education is preferred, but relevant customer service experience will be considered
 </li>
 <li>
 Previous experience in a customer service role is a plus
 </li>
 </ul>
 
 
 
</div>

English Customer Service (B2/C1)

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