customer service representative Jobs in Cairo

customer service representative

call center representative

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b2b english- associate customer success Jobs in Cairo

b2b english- associate customer success

customer experience representative Jobs in Cairo

customer experience representative

bei customer service consultant

Bupa UK

<div>
 
 Job Description
 
 
 
 
 Customer Service Consultant
 
 
 
 
 Cairo, Egypt
 
 
 
 
 Permanent
 
 
 
 
 We make health happen
 
 
 
 We&rsquo;re expanding our customer service team in Cairo and looking for customer-focused advisors to work in
 
 
 rotational shifts including (over-night shifts)
 
 
 . You&rsquo;ll handle queries across phone, email, web chat, and letter, ensuring swift and accurate resolutions. With full training and ongoing coaching, you&rsquo;ll manage all customer types: individuals, corporates, and intermediaries. Resolving even complex issues without escalation. If you&rsquo;re passionate about delivering exceptional service and putting customers first, we&rsquo;d love to hear from you.
 
 
 
 Key Responsibilities
 
 
 
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 Authorize or reject treatment requests before procedures
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 Handle member inquiries via phone, email, and in-person visits, applying product knowledge to resolve issues
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 Manage membership updates, billing inquiries, and document issuance
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 Coordinate international medical appointments and support cross-departmental communication
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 Investigate and resolve complaints, ensuring customer satisfaction
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 Maintain accurate system records and support new team members
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 Collaborate with providers and internal teams to deliver seamless service
 
 
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 What We&rsquo;re Looking For
 
 
 
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 Fresh graduates with a medical background are welcome to apply
 
 
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 Able to demonstrate that you pay due regard to customers and treat them fairly by:
 
 
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 Being able to explain the impact that your role and actions have on the fair treatment of customers
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 Being able to explain the potential implications for customers who are not treated fairly by you or others
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 Making the fair treatment of customers central to all that you do
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 Always seeking to be competent to do your job e.g. by completing all compulsory regulatory training on time to ensure that you have all the necessary knowledge and skills
 
 
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 </ul>
 
 Why Bupa
 
 
 
 We&rsquo;re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose &ndash; helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
 
 
 We encourage all of our people to &ldquo;Be you at Bupa&rdquo;, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That&rsquo;s why we especially encourage applications from people with diverse backgrounds and experiences.
 
 
 Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We&rsquo;ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
 
 
 If you require information regarding this role in an alternative format, please email: careers@bupa.com
 
 
 
 Time Type
 
 
 
 Full time
 
 
 
 Job Area
 
 
 
 Locations:
 
 
 Egypt - Cairo
</div>

BEI Customer Service Consultant

LIPS Healthcare

<div>
 
 Job Summary:
 
 
 Provides vital administrative support to healthcare professionals, ensuring the smooth operation of medical practices. This role involves managing schedules, coordinating patient appointments, maintaining medical records, and facilitating communication between patients and healthcare providers. Plays a crucial role in enhancing patient care by ensuring that all administrative tasks are handled efficiently and accurately.
 
 
 
 
 
 
 Job Description:
 
 
 <ul>
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 Liaising between consultant and Patient
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 Answering calls with professionalism and high quality
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 Replying to queries and emails in a timely manner
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 Medical admin Work (filling forms &ndash; scan requests-surgery bookings)
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 Forwarding patients queries to consultant and aiding patients as much as they could
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 Point of intersection between patient, hospital and consultant
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 Arranging consultant diary according to consultant preference
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 Replying to consultant emails and queries in a timely manner
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 Matching clinics between hospitals and practice management database
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 Booking and canceling patients appointments
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 Arranging surgery for patients
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 Adding new patient&rsquo;s info on Practice Management System (Compucare).
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 Following up on patient&rsquo;s treatment plans with no Delays
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 Arranging for patient scans
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 Overseeing sending referrals for patients from consultant
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 Invoicing for surgeries and services provided by consultant.
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 Adding and canceling clinics.
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 Settling payment with self-pay patients (before service)
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 Sending trust pilot reviews invitations
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 Adhere to workplace rules and codes of conduct
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 Complying to line manager in work related tasks and instructions
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 Chasing appointment authorization code
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 Chasing embassies for logs.
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 Updating subject lines and invoice logs to ensure smooth invoicing process
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 Follow operational processes to avoid mistakes, delays and errors
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 Complying with the line manager in work-related tasks and instructions
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 Other duties within the job role as reasonably identified by the senior management team.
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 </ul>
 
 
 
 
 
 Job Requirements:
 
 
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 Fluent English speaker is a must
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 A bachelor's degree in a related field.
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 Previous experience as a personal assistant is preferred.
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 Strong communication skills.
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 Multitasker and Customer focused
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 Working Days: Monday to Friday ( Saturday &amp; Sunday off )
 
 
 
 
 Working Hours: 11:00AM to 7:00PM
 
 
 
 
 Work Location: Heliopolis, Cairo
 
 
 
 
</div>

Medical Personal Assistant - Fluent English Speaker

Market Standard

<div>
 
 Company Description
 
 
 
 Market Standard, originally established in the UK, is a real estate brokerage making its mark in Egypt. Known for its professionalism and decades of industry expertise, our company focuses on providing transparent and exceptional client service. With a commitment to setting new benchmarks, we aim to redefine the real estate experience. Our team is dedicated to delivering a seamless and client-centric approach to every interaction.
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role for a Sales Consultant based in New Cairo. The Sales Consultant will handle client interactions, provide consulting services, and ensure customer satisfaction. Primary responsibilities include advising clients on property opportunities, understanding customer needs and preferences, addressing inquiries, and maintaining a professional and positive relationship throughout the sales process. The position also involves collaborating with the team to achieve sales objectives and build sustainable client relationships.
 
 
 
 Qualifications
 
 
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 Proficiency in Sales Consulting and the ability to guide clients toward the best solutions
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 Strong focus on Customer Satisfaction by understanding and addressing client needs
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 Excellent Communication and interpersonal skills to effectively engage with clients and team members
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 Customer Service and Consulting experience to build trust and long-term relationships
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 Ability to work on-site in New Cairo and meet sales targets
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 Prior experience in real estate or sales is advantageous
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 Bachelor's degree in Business, Marketing, or a related field is preferred
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 </ul>
</div>

Sales Consultant

Flat and Villa

<div>
 
 Company Description
 
 
 
 Flat and Villa is a leading real estate platform in the Arab World, offering a unique and interactive way to explore and review property information. The platform simplifies real estate data with clear language, professional expertise, and innovative technologies. It ensures that buyers have access to all the essential, credible information they need to make informed decisions. Flat and Villa is committed to transforming the property-buying process through transparency and user-friendly resources.
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role for a Property Consultant based in Cairo. The Property Consultant will be responsible for assisting clients in buying, selling, and renting properties. Daily tasks include consulting clients, building relationships, understanding their needs, and providing tailored solutions. The role also involves delivering excellent customer service, supporting negotiations, and achieving sales targets while ensuring a positive customer experience.
 
 
 
 Qualifications
 
 
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 Strong expertise in Consulting and Real Estate market analysis
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 Excellent Communication and Customer Service skills
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 Proven experience in Sales and client relationship management
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 Ability to understand client needs and provide strategic property advice
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 Commitment to achieving targets and maintaining high levels of professionalism
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 Familiarity with real estate laws and market trends in Cairo
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 Bachelor's degree in Business, Real Estate, or a related field is preferred
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 Proficiency in both Arabic and English languages is an advantage
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 </ul>
</div>

Property Consultant

The Address Holding

<div>
 
 The Address Investments is a leading real estate company in Egypt and the Middle East, renowned for turning real estate dreams and investments into rewarding realities. We offer a variety of developments tailored to suit clients' budgets, ensuring the best deals. Our team of experts and consultants provide a high standard of service, making us a trend-setting pioneer in the real estate field. Based in Cairo, we take pride in our pro-active team, their healthy atmosphere, and strategic approach that set us apart from others in the industry.
 
 
 
 Role Description
 
 
 
 
 
 
 This is a full-time, on-site role for a Salesperson located in Cairo. The Sales Consultant will be responsible for presenting various real estate projects to clients, understanding their needs, and providing tailored options. Day-to-day tasks include meeting with clients, providing excellent customer service, consulting clients on the best property options, and maintaining client relationships to ensure customer satisfaction. The role involves active collaboration with the sales team to achieve sales targets and contribute to the company's growth.
 
 
 
 
 
 
 Qualifications
 
 
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 Sales Consulting and Consulting skills
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 Customer Satisfaction and Customer Service experience
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 Strong Communication skills
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 Ability to understand and address client needs effectively
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 Proven track record in sales or real estate is a plus
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 Bachelor's degree in Business Administration, Marketing, or related field
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 Excellent interpersonal and negotiation skills
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 Fluent in English and Arabic languages
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 </ul>
</div>

Fresh Sales Specialist (Zero Experience)

The Address Investments

Fresh Sales Specialist (Zero Experience-Fresh Graduates)

Chalhoub Group

<div>
 
 INSPIRE | EXHILARATE | DELIGHT
 
 
 
 For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.
 
 
 Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.
 
 
 Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work&reg;.
 
 
 To keep the innovation journey going, the Group has set up &ldquo;The Greenhouse&rdquo;, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.
 
 
 
 What You'll Be Doing
 
 
 
 Our Beauty Consultant is responsible for delivering outstanding customer service to all customers and to use appropriate sales techniques and product knowledge to reach sales targets. Our Beauty Consultant is accountable for counter cleanliness, stock replenishment, handling new launches, promotion of products and merchandising. Our Consultant is also required to maintain high levels of standards in terms of grooming.
 
 
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 Build and maintain guest experience standards in order to build strong loyalty
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 Address customers' queries about products, prices, availability, product uses, and services
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 Communicate with customers to assess their needs, provide assistance in satisfying those needs an meeting or surpassing customers expectations
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 Advise customers on product ranges best suited to their needs
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 Demonstrate usage and benefits of various brands and products
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 Generate sales, while achieving line and sales targets, using make up knowledge
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 Sell-out target tracking at store level
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 Generate daily sales reports
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 Participate in achieving incentives
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 Track post-launch sales at store level
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 Ensure merchandising levels in the store are met as per the brand guidelines
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 Ensure in store stock replenishment in the appropriate shelves/counters, at appropriate times
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 Report stock shortages using the stock order form
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 Ensure stock receipt as per set procedures
 
 
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 </ul>
 
 What You'll Need To Succeed
 
 
 
 <ul>
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 Minimum 2 years&rsquo; experience in the beauty industry
 
 
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 What We Can Offer You
 
 
 
 With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
 
 
 We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
 
 
 
 We Invite All Applicants to Apply
 
 
 
 It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 
 
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
</div>

Beauty Consultant - FACES

Explore 461+ Bei customer service consultant in Cairo this March. Find roles across top companies and apply now to boost your career.