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chat support specialist

Digitech Outsourcing Solution

Company Overview:We are an inbound customer service provider supporting clients across the US, Canada, and Europe. Operating 24/7, we are seeking serious, experienced candidates with prior inbound Customer Service Representative (CSR) experience, particularly in e-commerce platforms. Experience supporting US- or UK-based campaigns is highly preferred.Key Responsibilities:&middot; Conduct product research using market trends, customer behavior insights, and analytical tools to identify winning products for Shopify stores.&middot; Manage Private Label (PL) product launches on Shopify, applying proven strategies for successful market entry.&middot; Analyze Shopify store sales data, competitor offerings, and market trends to optimize product positioning, pricing, and promotions.&middot; Handle end-to-end Shopify store management, including product listings, SEO-optimized descriptions, high-quality images, and app integrations for improved store performance.&middot; Coordinate with suppliers for sourcing, sampling, negotiation, and inventory planning to ensure timely stock availability.&middot; Provide prompt and professional customer support via email and live chat, addressing inquiries, resolving issues, and maintaining high customer satisfaction.&middot; Monitor product performance, track sales metrics, and maintain detailed reports to guide future business strategies.&middot; Ensure smooth workflow from product research to launch, ongoing store operations, marketing campaigns, and order fulfillment while maintaining excellent customer experience.Requirements:<ul><li>Proven experience in managing Shopify store operations and product launches, including Private Label (PL) products.</li><li>Strong understanding of the US ecommerce market and Shopify platform features.</li><li>Ability to interpret and analyze sales data, customer behavior, and market trends to optimize product performance.</li><li>Experience with sourcing products (domestic and international suppliers) and managing vendor relationships.</li><li>Skilled in providing excellent customer support via email and live chat, addressing inquiries, resolving issues, and maintaining customer satisfaction.</li><li>Strong analytical, organizational, and communication skills, with attention to detail and the ability to multitask.</li><li>Growth-oriented mindset with the ability to work independently and contribute to store success.</li></ul>Compensation &amp; Benefits:Rs. 65,000 to Rs. 70,000 salary Yearly increments and bonuses. Collaborative yet fun-loving atmosphere: space that fosters employee well-being Fuel Allowance Career-oriented environment and ample growth chances Paid LeavesJob Type: Full-timePay: Rs65,000.00 - Rs70,000.00 per monthWork Location: In person

Product Launch & E-Commerce chat support Specialist (Shopify)

We are an INBOUND Customer Service Provider (no sales) and our clients are based in the US, Canada and Europe. We operate 24/7 and are looking for serious candidates with previous inbound CSR experience, ideally in a US or UK-based campaign.Job duties include:<ul><li>Answering customer service inquiries via email, live chat and phone calls</li><li>Respond to new service inquiries and complaints and handle other day-to-day processes</li><li>Attend trainings and team meetings</li><li>Work as a team player and assist team members as needed</li><li>Flexible with different shift timings and work with the team to ensure coverage</li></ul>Skillset Requirements:<ul><li>Good English writing and speaking skills</li><li>Can speak fluently with a neutral accent</li><li>Write English without grammatical errors</li><li>Good typing speed and can learn new systems</li><li>Is able to manage different shift timings</li></ul>Compensation &amp; Benefits:<ul><li>Rs. 65,000 to Rs. 70,000 salary</li><li>Yearly increments and bonuses.</li><li>Collaborative yet fun-loving atmosphere: space that fosters employee well-being</li><li>Fuel Allowance</li><li>Career-oriented environment and ample growth chances</li><li>Paid Leaves</li></ul>We are hiring on an immediate basis and training period is paid. If you have good communication skills, submit your CV today.Job Type: Full-timePay: Rs65,000.00 - Rs70,000.00 per monthApplication Question(s):<ul><li>Are you flexible with the timings?</li></ul>Experience:<ul><li>CSR: 1 year (Preferred)</li></ul>Language:<ul><li>English fluently? (American Accent) (Preferred)</li></ul>Work Location: In person

Chat & Email Support Specialist

ASK Development pvt Limited

A Telecom Reputed Company Required: Position: Customer Service SpecialistDomain: Social MediaSalary: 37k plus incentivesLocation: LahoreResponsibilities:&middot; Respond to customer inquiries via Social Media / Email in a timely and accurate manner&middot; Provide personalized customer service to ensure customer satisfaction&middot; Understand customer needs and provide appropriate solutions&middot; Escalate issues to supervisor when necessary&middot; Keep accurate records of customer interactions and transactions&middot; Provide feedback to improve customer experience and chat processesRequirements:&middot; Excellent written communication skills with a strong command of the English language&middot; Must have a own laptop&middot; Good problem-solving skills with the ability to think creatively&middot; Ability to multitask and work independently with minimal supervision&middot; Availability to work flexible hours, including weekends and holidaysFamiliarity with live chat software and CRM systemsJob Type: Full-timePay: Rs37,000.00 - Rs50,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Chat support / Social Media chat support: 1 year (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Email Chat support

social media officer

Zam Studios

Senior Live Chat Support Representative<ul><li>Training sessions.</li><li>Retention bonus.It's an onsite job in Lahore. Please read the description before applying.</li></ul>We are looking for an excellent resource to manage our Chat Support. The candidate must have an excellent command of English Writing and proven experience in Customer Service.Responsibilities:<ul><li>Educating the customers regarding the services and products offered. - Identifying customer&rsquo;s needs and helping them understand the services and products on Chat.</li><li>Generating a Happy Customer experience to fetch positive feedback. - Keeping the customers up to date with products, new features, announcements, and any new functionalities.</li><li>Handling multiple customers live at a time to provide assistance related to the services and products.</li><li>Taking follow-up with customers to ensure their critical issues are resolved. - Maintaining records for new feature requests and chat support records.</li><li>Maintaining a pleasant working environment for your team.</li><li>Exceptional chat support skills to emphasize the customer query</li><li>Able to react to the situation positively.</li></ul>Requirements:<ul><li>Excellent interpersonal written and oral communication skills.</li><li>Minimum typing speed of 60 WPM with 90% accuracy. - A minimum of 50% accuracy in English comprehension.</li><li>A minimum of 2 years of experience in customer services, international call centers, and chat units.</li><li>Handling US/European customers via Live chat is a Plus.</li><li>Bachelor&rsquo;s degree in administration or a related field. Preference shall be given to candidates with O-Levels and A-Levels backgrounds.</li><li>Must be a team player.</li><li>Comfortable working in different shifts (if required).</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs55,000.00 per monthAbility to commute/relocate:<ul><li>Lahore Gulberg Colony: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>What is you typing speed?</li><li>Are you willing to work in the night shift?</li></ul>Experience:<ul><li>Chat support: 1 year (Preferred)</li></ul>Work Location: In person

Customer Service Representative

The Chat Support Agent is responsible for delivering exceptional customer service through live chat interactions. This role involves resolving customer inquiries, troubleshooting issues, and providing information about products or services in a prompt and professional manner. The ideal candidate will possess strong communication skills and the ability to handle multiple chat conversations simultaneously while maintaining a high level of customer satisfaction.Key Responsibilities:Engage with customers via live chat to address inquiries, provide information, and resolve issues efficiently. Maintain a positive, empathetic, and professional attitude toward customers at all times.Diagnose and troubleshoot customer issues related to products, services, or accounts through chat-based support.Provide accurate and timely solutions or escalate issues to the appropriate department when necessary.Update customer information and track support tickets to ensure follow-up and resolution.Stay informed about product updates, new features, and industry trends.Offer guidance and advice to customers on how to use products or services effectively.Meet or exceed performance metrics, including response time, resolution time, and customer satisfaction scores.Work closely with other support team members to share knowledge and best practices.Collaborate with supervisors and managers to address systemic issues or trends identified through chat interactions.Ensure all customer interactions adhere to company standards for quality andContribute to the continuous improvement of chat support processes and procedures.Qualifications &amp; RequirementsExcellent interpersonal and written and oral communication skills.Minimum typing speed of 45 WPM with 90% accuracy. - A minimum of 50% accuracy in English comprehension.A minimum of 6 months to 1 year of experience in customer services, international call centers, and chat units.A bachelor&rsquo;s degree in administration or a related field. Preference shall be given to candidates with O-Levels and A-Levels backgrounds.Must be a team player and multitasker.Comfortable working in different shifts (if required)Job Type: Full TimeJob Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Chat support Representative

Dubizzle Labs

<div>
 
 Zameen.com is looking to hire a
 
 &lsquo;Chat Support Executive&rsquo;
 
 for its Bayut and Dubizlee Operations.
 
 
 
 
 
 
 
 
 
 
 Job Responsibilities:
 
 
 
 
 
 
 <ul>
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 Responsible for provisioning the packages upon receiving invoices for new &amp; existing accounts.
 </li>
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 Responsible for client account up gradation upon receiving invoices from different channels.
 </li>
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 Responsible for client account degradation upon expiration of client account.
 </li>
 <li>
 Responsible for handling other degradation requests from different channels (Ops, Customer Service, Listing Team).
 </li>
 <li>
 Responsible to setup XML feed Integration.
 </li>
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 Clients grievance handling by escalating all issues related to Bayut.com, reported by clients, A/C manager to manager operations.
 </li>
 <li>
 Live chat support to all related web users.
 </li>
 <li>
 Providing after sales &amp; support to all account managers.
 </li>
 </ul>
 
 
 
 
 
 
 Job Requirements:
 
 
 
 
 
 
 <ul>
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 Experience: 06 months - 1 Year (Email/Chat Support)
 </li>
 <li>
 Education: Must be a graduate
 </li>
 <li>
 Location: Gulberg, Lahore
 </li>
 <li>
 Shifts: Hybrid
 </li>
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 Gender: Both
 </li>
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 Position Level: Entry Level
 </li>
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 Should have very good command over spoken and special written English.
 </li>
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 Can communicate with Internal/external staff for their day-to-day queries &amp; their quick fix.
 </li>
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 Preferably a graduate with a minimum 0.5 year experience.
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 Experience in Customer services role, preferably from a support/call center-
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 Strong communication and follow-up skills.
 </li>
 <li>
 Have a working knowledge of computer software like MS Word and Excel.
 </li>
 </ul>
 
 
</div>

Chat Support Executive

Explore 1165+ Chat support specialist in Lahore this January. Find roles across top companies and apply now to boost your career.