chief concierge - four seasons hotel madinah, saudi arabia

core (reservation) manager - four seasons hotel madinah (saudi national)

director of housekeeping – four seasons hotel madinah, saudi arabia

director of purchasing – four seasons hotel madinah (saudi national)

chief concierge - four seasons hotel madinah, saudi arabia Jobs in Yanbu

core (reservation) manager - four seasons hotel madinah (saudi national) Jobs in Yanbu

director of housekeeping – four seasons hotel madinah, saudi arabia Jobs in Yanbu

director of purchasing – four seasons hotel madinah (saudi national) Jobs in Yanbu

executive housekeeper

chief concierge four seasons hotel madinah saudi arabia

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Steps from the Prophet&rsquo;s Mosque, our Hotel will offer luxury accommodation for the city&rsquo;s 1.5 million annual visitors. The new-build hotel will be located at the heart of Madinah and steps from one of the most historic and significant sites in the region: Al-Masjid an-Nabawi, also known as the Prophet&rsquo;s Mosque. Madinah is also home to the Quba Mosque, which is regarded as the oldest mosque in the world.
About the Role
We are seeking an experienced and professional Chief Concierge to oversee all concierge services at Four Seasons Hotel Madinah. Reporting directly to the Assistant Director of Rooms, you will be responsible for managing the Concierge team, ensuring the highest standards of guest service, and providing personalized recommendations and services to meet guests' needs. You will also lead the department in creating memorable experiences and assist with special guest requests during their stay.
What You Will Do
<ul><li>Lead and supervise the Concierge team, ensuring exceptional guest service and personalized experiences for each guest.
</li><li>Handle VIP guest requests and ensure that special arrangements are made according to their preferences.
</li><li>Provide guests with detailed information on local attractions, dining, entertainment, and transportation options.
</li><li>Coordinate with other hotel departments to ensure seamless service delivery for guests.
</li><li>Develop and implement concierge strategies to improve guest satisfaction and service efficiency.
</li><li>Monitor guest feedback and address any concerns or issues promptly.
</li><li>Maintain up-to-date knowledge of the local area, events, and activities to make personalized recommendations to guests.
</li><li>Oversee the concierge team&rsquo;s schedule, ensuring adequate coverage at all times.
</li><li>Ensure the department adheres to hotel policies, including health, safety, and hygiene standards.
</li><li>Prepare and present regular reports on department performance, guest satisfaction, and operational efficiency to senior management.
</li></ul>What You Bring
<ul><li>Bachelor&rsquo;s degree in Hospitality Management or a related field preferred; high school diploma required.
</li><li>Proven experience in a concierge or guest services management role, ideally within a luxury hotel or high-end resort.
</li><li>Strong leadership and organizational skills with the ability to motivate and guide a team.
</li><li>Excellent communication and interpersonal skills, with a focus on guest satisfaction.
</li><li>In-depth knowledge of local attractions, services, and events to provide expert recommendations to guests.
</li><li>Ability to manage multiple tasks and guest requests efficiently while maintaining high standards of service.
</li><li>Proficiency in hotel management software and Microsoft Office Suite (Excel, Word, PowerPoint).
</li></ul>What We Offer
<ul><li>Competitive salary in a tax-free environment.
</li><li>Housing and transportation allowances.
</li><li>30 days of vacation plus public holidays.
</li><li>Complimentary meals and uniform cleaning.
</li><li>Medical and life insurance.
</li><li>Employee Assistance Program and worldwide complimentary room nights.
</li><li>Opportunities for growth and development.
</li></ul>Schedule &amp; Hours
This is a full-time role.
Localization
As part of our commitment to Saudization, we actively welcome applications from Saudi nationals. Join us in shaping the future of luxury hospitality in Madinah.</div>

Chief Concierge - Four Seasons Hotel Madinah, Saudi Arabia

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Steps from the Prophet&rsquo;s Mosque, our Hotel will offer luxury accommodation for the city&rsquo;s 1.5 million annual visitors. The new-build hotel will be located at the heart of Madinah and steps from one of the most historic and significant sites in the region: Al-Masjid an-Nabawi, also known as the Prophet&rsquo;s Mosque. Madinah is also home to the Quba Mosque, which is regarded as the oldest mosque in the world.
Four Seasons is seeking a highly skilled and driven On-Site Lead &ndash; Design Services, based in Madinah, Saudi Arabia to oversee the final phase of a prestigious hotel opening project. Based on-site in the pre-opening office, this role is at the forefront of design resolution, construction coordination, and handover management&mdash;bringing the Four Seasons vision to life in partnership with ownership and key stakeholders. This role is a fixed-term contract for 12 months.
About the Role
As the Design Services On Site Lead , you&rsquo;ll take ownership of the Handover and Close-Out process between the Owner/Developer and Four Seasons. You will be the central point for managing all construction and design-related activities, ensuring the project meets Four Seasons standards, timelines, and expectations.
You will support decision-making and project resolution, drive collaboration across teams, and ensure that handover is seamless, efficient, and aligned with our brand&rsquo;s commitment to excellence. With a deep understanding of construction and luxury hospitality development, you'll be the crucial bridge between development partners and the hotel&rsquo;s operational readiness.
Key Responsibilities
Handover &amp; Close-Out Leadership
<ul><li>Lead and manage the final transition of the hotel project from the Owner/Developer to Four Seasons.
</li><li>Coordinate across multiple stakeholders, including Owner Representatives, Project Managers, Four Seasons Design Services and Operations teams.
</li><li>Establish and manage detailed handover and close-out strategies, timelines, and deliverables.
</li></ul>Project Management &amp; Communication
<ul><li>Maintain full oversight of snag list inspections, deficiency tracking, functional testing, and final documentation.
</li><li>Drive effective communication, flagging and resolving project issues, and escalating when necessary.
</li><li>Utilize Four Seasons' project management tools and systems for documentation, reporting, and progress tracking.
</li></ul>Operational Readiness Support
<ul><li>Partner closely with the Hotel General Manager, Portfolio Management, and Hotel Ops team to ensure readiness for opening.
</li><li>Facilitate handover of systems, hardware, and spaces in line with brand expectations and operational needs.
</li><li>Lead and support deep cleaning, sleep testing, and post-project evaluations.
</li></ul>What You&rsquo;ll Bring
<ul><li>Proven experience in hotel project delivery, particularly in handover and close-out phases .
</li><li>Strong background in design resolution, construction oversight , and stakeholder coordination.
</li><li>Demonstrated ability to navigate complex, multi-stakeholder environments with diplomacy and confidence.
</li><li>Exceptional organizational and communication skills, with a proactive, solutions-oriented approach.
</li><li>Experience working with high-end or luxury hospitality projects is highly preferred.
</li><li>Familiarity with formal control documentation, snagging, commissioning, and testing processes.
</li><li>Fluency in Arabic and English is a must.
</li></ul>Why Join Four Seasons?
At Four Seasons, our greatest asset is our people. We are known for our unwavering commitment to excellence, and we deliver some of the most memorable and luxurious experiences in the world. In this role, you'll be part of an elite global Design Services team shaping the future of luxury hospitality&mdash;one iconic opening at a time.</div>

On Site Lead (Project Manager) - Four Seasons Hotel Madinah

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Steps from the Prophet&rsquo;s Mosque, our Hotel will offer luxury accommodation for the city&rsquo;s 1.5 million annual visitors. The new-build hotel will be located at the heart of Madinah and steps from one of the most historic and significant sites in the region: Al-Masjid an-Nabawi, also known as the Prophet&rsquo;s Mosque. Madinah is also home to the Quba Mosque, which is regarded as the oldest mosque in the world.
About the Role
We are seeking an experienced and highly organized Director of Housekeeping to lead the housekeeping operations at Four Seasons Hotel Madinah. Reporting directly to the Director of Rooms, you will be responsible for overseeing the housekeeping team and ensuring that all guest rooms, public areas, and back-of-house areas are maintained to the highest standards of cleanliness, comfort, and safety. Your leadership will be critical in providing a welcoming, clean, and well-maintained environment for both guests and staff.
What You Will Do
<ul><li>Oversee and manage all housekeeping operations, including guest room cleaning, public area maintenance, and laundry services, ensuring that Four Seasons&rsquo; high standards are consistently met.
</li><li>Lead, mentor, and develop a team of housekeeping staff, ensuring they are trained, motivated, and equipped to deliver exceptional service.
</li><li>Implement and enforce housekeeping policies and procedures, ensuring operational efficiency, consistency, and high-quality service standards.
</li><li>Monitor and maintain the cleanliness and upkeep of guest rooms, corridors, public areas, and back-of-house facilities, ensuring they meet Four Seasons&rsquo; standards for quality and safety.
</li><li>Manage inventory control for cleaning supplies, linens, and housekeeping equipment, ensuring that stock levels are sufficient and well-organized.
</li><li>Develop and manage the housekeeping department's budget, ensuring that costs are controlled while maintaining high service levels.
</li><li>Oversee the scheduling of housekeeping staff, ensuring adequate coverage and effective shift management to meet operational needs.
</li><li>Handle guest feedback, ensuring any concerns related to cleanliness or service are addressed promptly and professionally.
</li><li>Ensure compliance with health, safety, and hygiene standards, including implementing cleaning protocols to ensure a safe and hygienic environment for both guests and staff.
</li><li>Collaborate with the Rooms Division and other hotel departments, ensuring seamless communication and coordination for guest requests and operational needs.
</li><li>Assist with special projects or renovations related to housekeeping services, ensuring that guest rooms and public areas are prepared and maintained to Four Seasons&rsquo; standards.
</li><li>Prepare and present regular reports on housekeeping operations, tracking performance metrics, and identifying areas for improvement.
</li></ul>What You Bring
<ul><li>Bachelor&rsquo;s degree in Hospitality Management or a related field from a recognized institution
</li><li>Proven experience as a Director of Housekeeping or in a similar senior management role within a luxury hotel or large-scale hospitality environment.
</li><li>Strong leadership, management, and team development skills, with the ability to inspire and lead a diverse team.
</li><li>In-depth knowledge of housekeeping operations, including cleaning protocols, inventory management, and cost control.
</li><li>Excellent organizational and time-management skills, with the ability to manage multiple tasks efficiently.
</li><li>Strong attention to detail and the ability to maintain high standards of cleanliness and operational efficiency.
</li><li>Excellent communication and interpersonal skills, with the ability to collaborate effectively with other hotel departments and guests.
</li><li>Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint); knowledge of housekeeping management systems is a plus.
</li><li>Proficiency in English; Arabic language skills are a plus.
</li><li>Suitable candidates must be eligible to work in Saudi Arabia.
</li></ul>What We Offer
<ul><li>Competitive salary in a tax-free environment.
</li><li>Housing and transportation allowances.
</li><li>30 days of vacation plus public holidays.
</li><li>Complimentary meals and uniform cleaning.
</li><li>Medical and life insurance.
</li><li>Employee Assistance Program and worldwide complimentary room nights.
</li><li>Opportunities for growth and development.
</li></ul>Schedule &amp; Hours
This is a full-time role.</div>

Director of Housekeeping – Four Seasons Hotel Madinah, Saudi Arabia

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Steps from the Prophet&rsquo;s Mosque, our Hotel will offer luxury accommodation for the city&rsquo;s 1.5 million annual visitors. The new-build hotel will be located at the heart of Madinah and steps from one of the most historic and significant sites in the region: Al-Masjid an-Nabawi, also known as the Prophet&rsquo;s Mosque. Madinah is also home to the Quba Mosque, which is regarded as the oldest mosque in the world.
About the Role
We are seeking an experienced and strategic Director of Purchasing to lead all procurement and supply chain activities at Four Seasons Hotel Madinah . Reporting directly to the Director of Finance, you will be responsible for developing and executing purchasing strategies that ensure cost efficiency, quality assurance, and uninterrupted supply of goods and services across all hotel departments. This role is critical in supporting operational excellence while maintaining full compliance with Four Seasons standards and local regulations.
What You Will Do
<ul><li>Lead and oversee all purchasing and procurement operations , ensuring timely and cost-effective sourcing of goods and services.
</li><li>Develop and implement purchasing strategies, policies, and procedures aligned with hotel objectives and Four Seasons standards.
</li><li>Negotiate contracts, pricing, and terms with suppliers to achieve optimal value, quality, and service levels.
</li><li>Oversee supplier selection, evaluation, and performance management, ensuring compliance with quality, sustainability, and ethical standards.
</li><li>Collaborate closely with Culinary, Engineering, Housekeeping, Finance, and Operations to understand departmental needs and ensure seamless supply support.
</li><li>Ensure proper inventory control, stock levels, and purchasing forecasts to support operational requirements.
</li><li>Monitor market trends, pricing fluctuations, and supply risks to proactively mitigate procurement challenges.
</li><li>Ensure full compliance with internal controls, approval processes, and audit requirements.
</li><li>Oversee capital expenditure purchasing and support pre-opening and renovation projects as required.
</li><li>Lead, mentor, and develop the Purchasing team, fostering a culture of accountability and continuous improvement.
</li><li>Prepare and present purchasing reports, cost analyses, and savings initiatives to senior management.
</li><li>Ensure all purchasing activities comply with local regulations, customs requirements, and Four Seasons policies.
</li></ul>What You Bring
<ul><li>Bachelor&rsquo;s degree in Supply Chain Management, Business Administration, Finance, or a related field preferred.
</li><li>Proven experience as a Director of Purchasing or senior procurement role within a luxury hotel or large hospitality operation.
</li><li>Strong knowledge of hotel purchasing processes, supplier negotiations, and inventory management.
</li><li>Excellent financial acumen with a strong focus on cost control and value optimization.
</li><li>Strong leadership and stakeholder management skills, with the ability to influence cross-functional teams.
</li><li>High level of integrity, professionalism, and attention to detail.
</li><li>Proficiency in procurement systems, inventory platforms, and Microsoft Office Suite.
</li><li>Strong analytical and reporting capabilities.
</li><li>Proficiency in English .
</li></ul>What We Offer
<ul><li>Competitive salary.
</li><li>Housing and transportation allowances.
</li><li>30 days of vacation plus public holidays.
</li><li>Complimentary meals and uniform cleaning.
</li><li>Medical and life insurance.
</li><li>Employee Assistance Program and worldwide complimentary room nights.
</li><li>Career growth and leadership development opportunities.
</li></ul>Schedule &amp; Hours
This is a full-time role.
Localization
As part of our commitment to Saudization, we actively welcome applications from Saudi nationals. Join us in shaping the future of luxury hospitality in Madinah.</div>

Director of Purchasing – Four Seasons Hotel Madinah (Saudi National)

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Steps from the Prophet&rsquo;s Mosque, our Hotel will offer luxury accommodation for the city&rsquo;s 1.5 million annual visitors. The new-build hotel will be located at the heart of Madinah and steps from one of the most historic and significant sites in the region: Al-Masjid an-Nabawi, also known as the Prophet&rsquo;s Mosque. Madinah is also home to the Quba Mosque, which is regarded as the oldest mosque in the world.
About the Role
We are seeking a service-driven and operationally strong Room Service Manager to lead In-Room Dining operations at Four Seasons Hotel Madinah . Reporting to the Director of Restaurant, you will be responsible for ensuring exceptional guest experiences through efficient service delivery, high-quality food presentation, and strict adherence to Four Seasons standards. This role plays a key part in maintaining consistency, service excellence, and operational efficiency within the In-Room Dining function.
What You Will Do
<ul><li>Lead and manage all In-Room Dining (Room Service) operations, ensuring seamless service and exceptional guest satisfaction.
</li><li>Ensure all room service orders are delivered accurately, promptly, and in line with Four Seasons service standards.
</li><li>Collaborate closely with Culinary, Stewarding, and Front Office teams to ensure smooth coordination and timely order execution.
</li><li>Develop and implement service standards, operating procedures, and quality controls for Room Service operations.
</li><li>Oversee staffing, scheduling, training, and performance management of the Room Service team.
</li><li>Monitor service quality, guest feedback, and service recovery efforts to continuously improve the guest experience.
</li><li>Ensure compliance with hygiene, food safety, and health &amp; safety standards, including HACCP and local regulations.
</li><li>Manage departmental budgets, cost controls, and inventory related to In-Room Dining operations.
</li><li>Support menu development and presentation in collaboration with the Executive Chef and F&amp;B leadership.
</li><li>Prepare operational reports, including sales performance, productivity, and service quality metrics.
</li><li>Lead pre-opening activities, special projects, and service enhancements related to In-Room Dining when required.
</li></ul>What You Bring
<ul><li>High school diploma or equivalent required; diploma or degree in Hospitality Management or a related field preferred.
</li><li>Proven experience as a Room Service Manager or similar leadership role within a luxury hotel or upscale hospitality environment.
</li><li>Strong knowledge of In-Room Dining operations, service standards, and guest expectations.
</li><li>Excellent leadership and team management skills with a hands-on service approach.
</li><li>Strong organizational and problem-solving abilities.
</li><li>Solid understanding of food safety, hygiene, and service compliance standards.
</li><li>Ability to work flexible hours, including evenings, weekends, and holidays.
</li></ul>What We Offer
<ul><li>Competitive salary in a tax-free environment.
</li><li>Housing and transportation allowances.
</li><li>30 days of vacation plus public holidays.
</li><li>Complimentary meals and uniform cleaning.
</li><li>Medical and life insurance.
</li><li>Employee Assistance Program and worldwide complimentary room nights.
</li><li>Career growth and development opportunities.
</li></ul>Schedule &amp; Hours
This is a full-time role.
Localization
As part of our commitment to Saudization, we actively welcome applications from Saudi nationals. Join us in shaping the future of luxury hospitality in Madinah.</div>

In room Dining Manager - Four Seasons Hotel Madinah, Saudi Arabia

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Steps from the Prophet&rsquo;s Mosque, our Hotel will offer luxury accommodation for the city&rsquo;s 1.5 million annual visitors. The new-build hotel will be located at the heart of Madinah and steps from one of the most historic and significant sites in the region: Al-Masjid an-Nabawi, also known as the Prophet&rsquo;s Mosque. Madinah is also home to the Quba Mosque, which is regarded as the oldest mosque in the world.
About the Role
We are seeking a detail-oriented and commercially focused Core Manager to lead the Reservations function at Four Seasons Hotel Madinah . Reporting to the Commercial Director, you will be responsible for overseeing all reservation activities, ensuring accuracy, efficiency, and alignment with the hotel&rsquo;s revenue strategy. This role plays a key part in maximizing room revenue while delivering a seamless and professional booking experience for all guests.
What You Will Do
<ul><li>Lead and manage all Reservations operations , ensuring accurate and timely handling of individual, group, and corporate bookings.
</li><li>Supervise, train, and develop the Reservations team to ensure consistent service standards and operational excellence.
</li><li>Monitor room inventory, availability, and booking pace to support optimal occupancy and revenue performance.
</li><li>Ensure correct application of rates, packages, promotions, and reservation policies across all distribution channels.
</li><li>Collaborate closely with Revenue Management, Front Office, Sales, and Finance teams to align strategies and forecasts.
</li><li>Oversee reservation systems and ensure data accuracy, including guest profiles, preferences, and booking details.
</li><li>Handle complex or high-value reservations and ensure VIP and special requests are properly communicated and fulfilled.
</li><li>Prepare and analyze reservation reports, pickup trends, and forecasts for management review.
</li><li>Ensure compliance with Four Seasons standards, brand policies, and internal controls.
</li><li>Support pre-opening activities, system implementations, and process improvements as required.
</li></ul>What You Bring
<ul><li>High school diploma or equivalent required; diploma or degree in Hospitality Management, Business Administration, or a related field preferred.
</li><li>Proven experience as a Reservations Manager or in a senior reservations role within a luxury hotel or upscale hospitality environment.
</li><li>Strong understanding of reservation systems, distribution channels, and revenue principles.
</li><li>Excellent leadership, organizational, and communication skills.
</li><li>High attention to detail with strong analytical and problem-solving abilities.
</li><li>Ability to work in a fast-paced environment and manage multiple priorities effectively.
</li></ul>What We Offer
<ul><li>Competitive salary in a tax-free environment.
</li><li>Housing and transportation allowances.
</li><li>30 days of vacation plus public holidays.
</li><li>Complimentary meals and uniform cleaning.
</li><li>Medical and life insurance.
</li><li>Employee Assistance Program and worldwide complimentary room nights.
</li><li>Career growth and professional development opportunities.
</li></ul>Schedule &amp; Hours
This is a full-time role.
Localization
As part of our commitment to Saudization, we actively welcome applications from Saudi nationals. Join us in shaping the future of luxury hospitality in Madinah.</div>

Core (Reservation) Manager - Four Seasons Hotel Madinah (Saudi National)

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Steps from the Prophet&rsquo;s Mosque, our Hotel will offer luxury accommodation for the city&rsquo;s 1.5 million annual visitors. The new-build hotel will be located at the heart of Madinah and steps from one of the most historic and significant sites in the region: Al-Masjid an-Nabawi, also known as the Prophet&rsquo;s Mosque. Madinah is also home to the Quba Mosque, which is regarded as the oldest mosque in the world.
About the Role
We are seeking a dedicated and passionate Guest Experience Manager to ensure the highest level of guest satisfaction at Four Seasons Hotel Madinah. Reporting directly to the Assistant Director of Rooms, you will oversee the Guest Experience team, focusing on enhancing the guest journey from arrival to departure. You will also collaborate with various departments to ensure seamless service delivery and to resolve guest concerns, ensuring a memorable stay for all.
What You Will Do
<ul><li>Lead the Guest Experience team in providing personalized service to guests and anticipating their needs to exceed expectations.
</li><li>Monitor and manage guest feedback, addressing concerns and ensuring high levels of satisfaction.
</li><li>Coordinate with other hotel departments, including Front Office, Housekeeping, and F&amp;B, to ensure seamless guest service.
</li><li>Develop and implement strategies to improve guest satisfaction and operational efficiency.
</li><li>Manage the guest arrival and departure process, ensuring it is efficient, welcoming, and seamless.
</li><li>Oversee special guest requests, VIP arrivals, and group arrivals, ensuring that their experience is exceptional.
</li><li>Analyze guest satisfaction reports, identify areas for improvement, and implement solutions to address guest concerns.
</li><li>Train and develop the Guest Experience team to maintain high service standards and foster a positive work environment.
</li><li>Prepare and present regular reports on guest feedback and team performance.
</li><li>Assist in the recruitment, training, and development of new staff members in the Guest Experience department.
</li></ul>What You Bring
<ul><li>Bachelor&rsquo;s degree in Hospitality Management, Business Administration, or related field preferred; high school diploma or equivalent required.
</li><li>Proven experience in a guest services or hospitality management role, ideally in a luxury hotel or high-end resort.
</li><li>Strong leadership and management skills with the ability to motivate and guide a diverse team.
</li><li>In-depth knowledge of guest services operations and guest satisfaction strategies.
</li><li>Excellent communication, problem-solving, and organizational skills.
</li><li>Ability to handle guest concerns professionally and efficiently while maintaining a calm and positive demeanor.
</li><li>Proficiency in hotel management software and Microsoft Office Suite (Excel, Word, PowerPoint).
</li></ul>What We Offer
<ul><li>Competitive salary.
</li><li>Housing and transportation allowances.
</li><li>30 days of vacation plus public holidays.
</li><li>Complimentary meals and uniform cleaning.
</li><li>Medical and life insurance.
</li><li>Employee Assistance Program and worldwide complimentary room nights.
</li><li>Opportunities for growth and development.
</li></ul>Schedule &amp; Hours
This is a full-time role.
Localization
As part of our commitment to Saudization, we actively welcome applications from Saudi nationals. Join us in shaping the future of luxury hospitality in Madinah.</div>

Guest Experience Manager - Four Seasons Hotel Madinah (Saudi National)

Explore 50+ Chief concierge four seasons hotel madinah saudi arabia in Yanbu this February. Find roles across top companies and apply now to boost your career.