chief people officer

Mosaic Service Partners

<div>
 <strong>
  POSITION: Chief People Officer
  <br/>
  <br/>
 </strong>
 <strong>
  LOCATION:
 </strong>
 Washington, DC (Van Ness, red line) &ndash; hybrid role
 <br/>
 <br/>
 <strong>
  REPORTING:
 </strong>
 CEO
 <br/>
 <br/>
 <strong>
  Company Overview
  <br/>
  <br/>
 </strong>
 Alpine Investors, a people-driven private equity firm, recently launched
 <strong>
  Mosaic Service Partners,
 </strong>
 a newly formed aggregator strategy backed by Alpine&rsquo;s 9th fund, which has over $4.5 billion of committed capital. Mosaic is Alpine&rsquo;s newest platform in the Home Service market. Mosaic is a people-first, data driven residential window and door replacement company that's redefining the industry standard. Our mission is to unite the strongest brands, build exceptional businesses, and brighten homeowners&rsquo; lives &ndash; one window and door at a time.
 <br/>
 <br/>
 This is a unique opportunity to play a foundation role in helping build the people and human resources function of a company with a clear mandate to scale to over $500 million in revenue within the next five years. Mosaic Service Partners is seeking to be the market-leading business in its specific vertical, building on Alpine&rsquo;s existing success elsewhere in residential services. The goal of Mosaic is to help drive growth at its operating companies by providing support resources across talent, sales and marketing, finance, integration, etc. while still empowering local leaders to make the right decisions for their business and people.
 <br/>
 <br/>
 While
 <strong>
  Mosaic Service Partners
 </strong>
 is a startup, its institutional support and committed capital from Alpine, deal sourcing and execution resources, and experienced management team provide a strong competitive advantage and will allow the company to deploy a rapid M&amp;A growth strategy, which are very unique characteristics for an early-stage firm. Mosaic is looking to hire individuals who understand the &ldquo;build&rdquo;, are willing to roll up their sleeves and work hard across many lanes and are excited by the opportunity to create an industry-leading platform from its inception.
 <br/>
 <br/>
 <strong>
  Opportunity Overview:
 </strong>
 The Chief People Officer will develop the People and Talent framework to support Mosaic&rsquo;s upcoming phase of rapid expansion. This executive will design the HR strategy for scalable growth, establish a compliant and integrated People infrastructure, create a nationwide recruitment system, serve as a strategic HR business partner to field leadership, and foster a high-performance culture that reliably attracts and cultivates top talent. The CPO will be an essential member of the Executive Leadership Team and a versatile problem-solver throughout the organization.
 <br/>
 <br/>
 <strong>
  What You&rsquo;ll Do
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Build Foundational HR Infrastructure
  </li>
  <li>
   Establish a scalable, compliant, and integrated People platform that supports a fast-paced, entrepreneurial environment.
  </li>
  <li>
   Own governance of compliance, benefits, tax, payroll, and workforce policies.
  </li>
  <li>
   Conduct full HR assessment of all brand partners and integrate systems and processes within the first 30 days.
  </li>
  <li>
   Develop an HR diligence audit process for all future acquisition targets within 90 days.
  </li>
  <li>
   Implement short-term PEO solution and oversee Greenhouse ATS; ensure 100% hiring-manager adoption across brand partners.
  </li>
  <li>
   Serve as owner of all People systems and processes that underpin workforce accuracy, performance, and integrity.
  </li>
  <li>
   Lead Recruiting &amp; Talent Strategy
  </li>
  <li>
   Build the systems, tools, and recruiting infrastructure required to support a $100M+ EBITDA platform.
  </li>
  <li>
   Build and lead a high-performing recruiting team capable of top-grading founders and placing GMs quickly post-close.
  </li>
  <li>
   Expand the talent model beyond GM hiring; empower field leaders to execute independently with brand partner support.
  </li>
  <li>
   Track gross hiring against plan and hold regional leaders accountable for performance.
  </li>
  <li>
   Strategic HR Business Partner to Field Leadership
  </li>
  <li>
   Establish strong operating cadences with field leaders and manage to human-capital KPIs.
  </li>
  <li>
   Partner with brand partner leaders on organizational design, job descriptions, and scorecards.
  </li>
  <li>
   Deploy quarterly eNPS/CSAT surveys; interpret findings and drive action.
  </li>
  <li>
   Codify Mosaic&rsquo;s hiring excellence standards and embed them into every deal.
  </li>
  <li>
   Track net hiring, retention, and talent movement with full ELT visibility.
  </li>
  <li>
   Implement performance management within 12 months, including coaching leaders on retention, PIPs, succession planning, and top/bottom talent differentiation.
  </li>
  <li>
   Culture, Leadership Development &amp; Change Management
  </li>
  <li>
   Partner with the ELT to define Mosaic&rsquo;s core values within six months; embed across onboarding and employee experience programs.
  </li>
  <li>
   Run bi-annual engagement surveys; drive continuous improvement across brand partners and the operating company.
  </li>
  <li>
   Facilitate quarterly ELT coaching with documented development plans for all members.
  </li>
  <li>
   Proactively top-grade underperforming leadership and coach B-players to A-players.
  </li>
  <li>
   Ensure compensation and incentive structures reinforce desired behaviors.
  </li>
  <li>
   Serve as a deployable resource for the ELT to diagnose and resolve root-cause issues in the field
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We're Looking For
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree required, Masters Degree preferred
  </li>
  <li>
   10&ndash;15+ years People/HR/Operations/Consulting leadership experience in high-growth, multi-site, or private-equity-backed environments. We are open to chief operating officers as well who are looking to make an impact on the people side.
  </li>
  <li>
   Proven success building team infrastructure and people systems from the ground up.
  </li>
  <li>
   Deep expertise in recruiting, talent management, and top-grading.
  </li>
  <li>
   Strong analytical, operational, and organizational design capabilities.
  </li>
  <li>
   Trusted partner to executives with a bias for action, urgency, and accountability.
  </li>
  <li>
   Culture-builder who thrives in entrepreneurial settings.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Travel and Location:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Mosaic has an office in NW Washington DC (Van Ness) - on-site 3-4 days a week in office
  </li>
  <li>
   This position will require some travel to the newly acquired businesses in the Mosaic ecosystem.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why Join Us
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   This opportunity provides significant autonomy to put your own stamp on the people playbook
  </li>
  <li>
   Ability to play a critical role in the building of Mosaic in the first 6 months since we launched!
  </li>
  <li>
   Be part of a lean and mighty team with room to grow as the company expands
  </li>
  <li>
   Help to build the best-in-class residential services platform business in the market
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Compensation And Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Mosaic offers highly competitive benefits package that includes base, bonus and meaningful equity
  </li>
  <li>
   Travel reimbursement
  </li>
  <li>
   Full benefits (health, dental, vision, life insurance, disability insurance)
  </li>
  <li>
   Opportunities for career advancement in a rapidly growing company
  </li>
  <li>
   Resume required for consideration***
  </li>
 </ul>
</div>


Chief People Officer

Shield AI

<div><div><div>Founded in 2015, Shield AI is a venture-backed deep-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include the V-BAT and X-BAT aircraft, Hivemind Enterprise, and the Hivemind Vision product lines. With nine offices and facilities across the U.S., Europe, the Middle East, and the Asia-Pacific, Shield AI&rsquo;s technology actively supports operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, Instagram, and YouTube.</div><div></div><div><br>
We are a company of passionate innovators committed to delivering exceptional experiences&mdash;for our customers and for each other. We care deeply about our product, our people, and our shared success.</div><div>
</div><div>
We&rsquo;re seeking a <b>Senior Director, HR Business Partner</b> to shape our global talent strategy and drive the execution of people solutions that enable business growth. Reporting to the Chief People Officer, you will serve as a trusted advisor to the Chief Revenue Officer, Chief Strategy Officer, and the Chief Marketing Officer, lead a growing team of global HR Business Partners, and directly guide functional and regional HR leaders through a period of growth and organizational transformation.</div><div>
</div><div>
The ideal candidate is a strategic and operationally savvy leader who thinks globally, influences with credibility, and thrives in a fast-paced, high-growth environment. You know how to simplify in the face of complexity and build systems that scale. You are purpose-driven, resourceful, and grounded in a pragmatic approach to problem-solving.</div><div>
In this role, you will collaborate across the People Experience organization to support both functional and regional business needs. You&rsquo;ll help shape a culture that attracts, develops, and empowers exceptional talent&mdash;enabling teams to make meaningful impact every day.</div><div>
</div><div>
This role is based in <b>our DC location. </b>If you&rsquo;re energized by creating differentiated employee experiences and using data-driven insights to guide people and culture strategies, we&rsquo;d love to hear from you.</div></div>
<div><div><h3 class="jobSectionHeader"><b>What you'll do
</b></h3><ul><li><ul><li><b>Shape and execute the global talent strategy for the go to market organizations</b> &mdash;translating business goals into integrated, scalable people strategies and initiatives that accelerate business growth and deliver results
</li><li><b>Partner with executives as a trusted advisor,</b> coaching and developing leaders to build high-performing, learning-driven teams and a culture of innovation.</li><li><b>
Act as the strategic connecto</b>r between business units, HR Centers of Excellence, and regional teams&mdash;ensuring talent programs and solutions are aligned, data-driven and impactful as they are deployed strategically into various client organizations. Monitor results and work collaboratively to address gaps.</li><li><b>
Leverage insights and analytics</b> to track organizational health and culture, diagnose challenges, and design agile solutions that fuel business success. Use data driven diagnostics tools and processes to develop solutions to continuously improve org effectiveness.</li><li><b>
Champion our culture and values</b>, ensuring they remain a competitive advantage in how we attract, engage, and retain top talent globally.</li><li><b>
Embed diversity, inclusion, and belonging</b> into every people process, creating an environment where every employee feels seen, valued, and empowered to perform at their best.</li><li><b>
Elevate leadership capability</b> through succession planning, organization/role design, and high-impact leadership development programs that prepare us for scale.
</li><li><b>Drive change and transformation</b> by informing, influencing, and communicating people strategies that connect seamlessly across global teams.</li><li><b>
Collaborate cross-functionall</b>y with Legal, Finance, Security, and other partners to deliver aligned, efficient, and compliant business outcomes.</li><li><b>
Lead as part of the People Experience HRBP Leadership Team</b>, driving enterprise-level initiatives and shaping the evolution of our global People function.</li><li><b>
Partner with the Chief People Officer</b> to lead our HR transformation&mdash;designing a global service delivery model that delivers integrated People Experience services and solutions into international regions while balancing speed, innovation, and operational excellence</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>What it takes to succeed</b></h3><ul><li><ul><li><b>
Strategic, business-first mindset</b>. You understand how the company creates value&mdash;connecting strategy, customer outcomes, and people decisions to drive performance and growth.</li><li><b>
Visionary and innovative</b>. You anticipate what&rsquo;s next, think in systems, and design creative, scalable solutions that evolve as the business grows.</li><li><b>
Operational excellence with velocity.</b> You translate vision into action through disciplined execution, measurable outcomes, and a bias for speed.</li><li><b>
Proven experience in high-growth environments.</b> You&rsquo;ve helped scale organizations and People Experience functions through rapid change, balancing structure with agility.</li><li><b>
Global perspective, local fluency.</b> You thrive in a global matrix, aligning COEs, Shared Services, and regional teams to deliver seamless, end-to-end employee experiences.</li><li><b>
Influential and trusted partner.</b> You bring credibility, curiosity, and courage&mdash;able to challenge, consult, and collaborate effectively with senior leaders across functions.</li><li><b>
Builder of teams and culture</b>. You attract, develop, and empower diverse, high-performing teams&mdash;and foster trust and inclusion as the foundation for success.</li><li><b>
Data-driven storyteller.</b> You use analytics and insight to influence decisions, communicate with clarity across audiences, and simplify complexity into actionable direction.</li><li><b>
Change leader. </b>You bring steadiness and optimism through transformation&mdash;aligning people, process, and purpose in times of evolution and scale.</li><li><b>
Deep HR expertise with a creative edge. </b>You understand end-to-end HR&mdash;from talent acquisition and total rewards to learning and org design&mdash;and apply it through a lens of innovation and technology.</li><li><b>
Future-focused mindset.</b> You embrace AI, data science, and progressive people practices as catalysts for smarter, faster, more human organizations.</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>Required Qualifications</b></h3><ul><li><ul><li>
15+ years of broad professional HR experience in a high growth company, preferably in the technology industry with public sector a plus</li><li>
8+ years of leadership experience, with strong management skills and ability to coach and develop teams effectively
</li><li>Experience with global businesses, driving HR solutions for international companies. Preferable experience leading international teams</li><li>
Significant time in role partnering with and influencing senior business executives within a high growth technology company.</li><li>
Experience operating in a global People Experience organization with COEs, Shared Services and regional teams playing critical roles in providing end-to-end services across a global business and multi-country workforce.</li><li>
Have used HCM technology, other point solution applications and sophisticated data analytics to achieve productivity, drive insights and improve employee, manager and executive engagement.
</li><li>Experience supporting a high growth sales organization a plus, including a understanding of sales compensation, planning, and revenue operations teams.
</li><li><div>
</div></li><li><div>Education</div></li><li><div>
</div></li><li>
You have expert knowledge of HR theories, practices and principles as normally obtained through the completion of a Bachelor&rsquo;s Degree in Human Resources, Business Management. MBA or other Master&rsquo;s Degree preferred not required.</li><li><div>
</div></li><li><div>
Travel Requirements and Demands</div></li><li><div>
</div></li><li>
Current executive clients are in San Diego, San Mateo and Washington DC. Travel to operations in India or Australia may also be required. Ability to travel domestically and internationally as needed.</li></ul></li></ul></div></div>
<div><div>$200,000 - $300,000 a year</div></div>
<div><div>Full-time regular employee offer package:
</div><div>Pay within range listed + Bonus + Benefits + Equity<br>
</div><div></div><br>
<div>Temporary employee offer package:
</div><div>Pay within range listed above + temporary benefits package (applicable after 60 days of employment)</div><div></div><div><br>
Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part-time employees are not eligible for benefits. Please speak to your talent acquisition representative for more information.<br>
</div><div></div><br>
<div>###</div><div></div><div><br>
Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.</div></div>
<div><div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div></div></div>

Senior Director, HRBP - Go to Market (R4394)

Strategic Resources Inc

<div><div><div><b>Program Manager</b></div><div><br>
</div><div><b>Strategic Resources, Inc. (SRI)</b> is an international, ISO 9001/20000/27001 Certified, CMMI Level 3 Rated full-service provider with more than 37 years of experience in the Federal, Military, and Commercial Marketplaces. SRI is seeking a committed and passionate Program Manager to join the SRI Team!</div><div><br>
</div><div><b>Overview</b>: The Library of Congress Office of the Chief Information Officer (OCIO) is responsible for providing enterprise IT end user support services for Library staff across all Library Service Units and external partners. They operate a 24x7x365 Tier I/II contact center to receive and process IT incidents and requests, and guide end users through the self-service portal for IT requests. Additionally, they provide in-person Tier I/II Technology Assistance Center during normal working hours to receive and process IT incidents and requests either in person, deskside, or remotely. This position is for the Program Manager to oversee contractor support to the OCIO.</div><div><br>
</div><div><b>Responsibilities:</b></div><ul><li>
Serve as the Contractor's single program manager and shall be the Contractor's authorized interface with the Government Contracting Officer (CO), the contract level Contracting Officer's Representative (COR), government management personnel and customer agency representatives.</li><li>
Responsible for formulating, enforcing, and enhancing work standards, assigning Contractor schedules, reviewing work discrepancies, supervising Contractor personnel and communicating policies, purposes, and goals of the organization to subordinates.</li><li>
Track and account for government-provided equipment approved to be on or off-site in the performance of the resulting contract.</li><li>
Ensure all contract deliverables are submitted in accordance with PWS requirements.</li><li>
Responsible for all staffing decisions made under the execution of this contract.</li></ul><div><br>
</div><div><b>Minimum Qualifications:</b></div><ul><li> Bachelor's degree in computer science, Information Systems, Engineering, Business, or other related disciplines.</li><li> 5 years&rsquo; experience in IT support/service management or related field.</li><li> Ability to use automated tools such as Microsoft Office to communicate and present ideas, information, and reports.</li><li> Proven leadership experience managing personnel across multiple functional task areas.</li><li> Knowledge of common information technology applications and services, network services, computer and communications systems, associated protocols and industry standards and Federal information security and device configuration standards.</li><li> Experience providing supervisory oversight and coordinating tasks.</li></ul></div><ul><li> Information Technology Infrastructure Library (ITIL) v4 Foundations certification.</li><li> Excellent verbal and written communication skills.</li></ul><div><br>
</div><div><b>Preferred Qualifications:</b></div><ul><li> Project Management Professional (PMP) certification.</li><li> Experience working with Project Lifecycle Methodologies (PMLC) methodologies.</li><li> Experience with Capability Maturity Model Integration (CMMI).</li></ul><p></p><p><i><br>
This job description is intended to outline the general nature and level of work being performed. It is not intended to be a comprehensive list of all responsibilities, duties and skills required of the position. Additional tasks may be assigned as needed.</i></p></div>

Program Manager

United States Senate

<p></p><div><p><b>Target Hiring Range: $90,000-$114,000</b></p><p><b>
Department: </b>Chief Information Officer<br>
<b>Posting Date Range: </b>1/9/2026-1/23/2026<br>
<b>Pay Grade Range: </b>$84248-$147434<br>
<b>Work</b><b> </b><b>Hours: </b>8:30am-5:30pm<br>
<b>FLSA Status: </b>Exempt<br>
<b>Remote Work Status:</b> Hybrid<br>
<b>Hybrid Schedule:</b> 2-3 days onsite per week<br>
<b>All remote or hybrid work arrangements must be performed from within the continental United States, subject to Sergeant at Arms approval.</b></p><p><b>
 The Senate Sergeant at Arms does not pay for relocation expenses.</b></p><p><b>
 </b><b>This vacancy announcement closes at 7pm EST. Late applications will not be accepted.</b></p><p><b><br>
JOB OVERVIEW</b></p><p><b>
Job Description</b></p><p><b><br>
The Target Hiring Range for this position is: $90,000 - $114,000</b></p><p>
The Sergeant at Arms is seeking a Technology Experience Partner (TEP) to join our IT Support Services Department. In this role, you will be a member of a team that serves as the primary point of contact between the Chief Information Officer (CIO) and the customer community, facilitating clear and proactive communication to understand and advocate for customer needs, and providing information and demonstrations on our supported CIO products and services. You will partner with other CIO teams to<br>
document and collaborate on projects and technologies including communications plans to ensure that the community is informed of products and services.</p><p>
Role Overview:<br>
We are seeking a detail-oriented Technology Experience Partner to engage with the Senate community on CIO technologies and services. The ideal candidate will excel in written and verbal communications, providing technical support and guidance on best practices and demonstrations on technology. This role involves close collaboration with the Senate community and the CIO teams and will serve as the primary point of contact between the CIO and the Senate community. A successful candidate will demonstrate understanding of relationships between diverse teams and stakeholders and a focus on providing exceptional customer service.</p><p></p><p><b>
Key Accountabilities/Essential Job Duties</b><br>
Serves as the primary point of contact between the Chief Information Officer (CIO) and the customer community, facilitating clear and proactive communication to understand and advocate for customer needs, and providing information on the technology products and services. Proactively engages with the Senate community to gather insights on their business requirements and challenges, advocating for solutions that align with these needs. Partners with the technology solutions business partners to accurately document and prioritize customer requirements, ensuring seamless translation into products and services. Develops and maintains comprehensive communication strategies to keep the customer community informed and educated about technology trends, updates, and service improvements both written and verbal. Establishes and manages a feedback mechanism to capture customer insights, concerns, and satisfaction levels. Uses this feedback to drive continuous improvement in products, services, and customer support practices. Defines and monitors key performance indicators (KPIs) related to customer support and satisfaction. Regularly reports these metrics to senior management, providing insights and recommendations for strategic decisions and improvements in customer support operations. Other duties, as assigned.</p><p><b>
JOB SPECIFICATIONS</b></p><p><b>
Required Education</b><br>
High School Diploma/ GED.</p><p><b><br>
Required Work Experience</b></p><ul><li>
Diploma with 3-5 years of relevant work experience.</li><li>
Bachelor's degree with 2-4 years of relevant work experience.</li><li>
Master's degree with 1-3 years of relevant work experience.</li></ul><p><b>
Required Special Skills/ Knowledge</b></p><ul><li>
As part of our hiring process, we may conduct a skills assessment to better understand an applicant&rsquo;s proficiency in key areas relevant to the role.</li><li>
Fundamental relationship building skills with diverse teams and stakeholders.
</li><li>Basic to intermediate oral and written communication skills.
</li><li>Ability to empathize and manage emotions in a customer support context.
</li><li>Introductory analytical and problem-solving skills.</li></ul><p><b>
Desired Qualifications</b></p><p>
1. Experience
</p><ul><li>3+ years of customer service experience in the Senate preferred.
</li><li>Proven track record of handling escalated customer issues effectively.
</li></ul><p>2. Technical Skills
</p><ul><li>Proficiency with ServiceNow ticketing.
</li><li>Strong Microsoft Office skills (especially Teams for communication and Excel for reporting and tracking).
</li><li>Ability to provide demonstrations of supported CIO technologies.
</li></ul><p>3. Communication Skills
</p><ul><li>Excellent verbal and written communication skills.
</li><li>Ability to handle difficult conversations and de-escalate conflicts.
</li><li>Strong listening skills to accurately capture customer needs and issues.
</li></ul><p>4. Problem-Solving and Decision-Making
</p><ul><li>Proven ability to think critically and resolve complex customer issues.
</li><li>Demonstrated ability to exercise sound judgment under pressure.
</li><li>Aptitude for making quick, data-informed decisions.
</li></ul><p>5. Leadership and Mentorship
</p><ul><li>Experience training or mentoring junior team members.
</li><li>Strong interpersonal skills to lead by example and foster team morale.
</li><li>Ability to provide constructive feedback to team members.
</li></ul><p>6. Customer-Centric Mindset
</p><ul><li>Demonstrated commitment to delivering high-quality customer experiences.</li><li>
Ability to empathize with customers and anticipate their needs.
</li><li>Passion for continuous improvement in customer satisfaction.
</li></ul><p>7. Adaptability and Resilience
</p><ul><li>Ability to thrive in a fast-paced, high-stress environment.
</li><li>Willingness to adapt to new systems, processes, and policies.
</li><li>Strong organizational skills to handle multiple cases or inquiries at once.
</li></ul><p>8. Analytical Skills
</p><ul><li>Proficiency in data analysis to track performance metrics (KPIs).
</li><li>Ability to identify trends in customer feedback and suggest improvements.
</li><li>Experience preparing reports on customer service metrics or performance.</li></ul><p><b>
Working Conditions</b></p><ul><li>
This position directly supports essential services of the U.S. Senate. As such, this position requires the employee be available and prepared to work during government shutdowns, in inclement weather, on holidays, weekends, and during late nights to ensure essential services to the Senate continue without Revised 10/21/2024 interruption. In the context of government furloughs, this position is considered excepted.
</li><li>No exceptional physical demands.</li></ul><p></p><p><b><br>
 </b><b>CONDITIONS OF EMPLOYMENT</b></p><p>
To be employed by a Senate employing office in a paid position in the continental United States an individual must:<br>
1. Be a U.S. citizen;<br>
2. Be lawfully admitted for permanent residence and seeking citizenship as outlined in 8 U.S.C. &sect; 1324b(a)(3)(B);<br>
3. Be (i) admitted as a refugee under 8 U.S.C. &sect; 1157 or granted asylum under 8 U.S.C. &sect; 1158 and (ii) have filed a declaration of intention to become a lawful permanent resident and then a citizen when eligible; or<br>
4. Owe allegiance to the U.S. (i.e., qualify as a non-citizen U.S. national under federal law).<br>
<br>
Employment is contingent on background / security investigation results.</p><p><b>
BENEFITS AT-A-GLANCE</b></p><p>
The SAA provides a highly competitive benefits package for all SAA staff. Our benefits extend beyond health care coverage to help provide employees with student loan reimbursement, professional development, transportation subsidy, TSP/retirement savings, access to our Employee Assistance Program, and more! For more information regarding SAA&rsquo;s benefits, please visit https://sen.gov/OPPW.</p><p><b>
ACCOMMODATIONS</b></p><p>
As an Equal Opportunity Employer, the SAA is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with SAA and need special assistance or an accommodation to complete the application process, please submit your request to employment@saa.senate.gov with &ldquo;Accommodation&rdquo; in the subject line.</p><p><b>
VOLUNTARY SELF-IDENTIFICATION FOR VETERANS' PREFERENCE</b></p><p>
If you are identifying as veterans' preference eligible under the VEOA, please use this link to complete your application for Veterans' Preference <b><i>AFTER </i></b>you apply for this position. The link will also be available on the &quot;Thank You&quot; page after you have submitted your job application.<br>
<br>
Candidates only need to apply one time for veterans&rsquo; preference to be considered for all future veterans&rsquo; preference positions within the Senate Sergeant at Arms.</p><ul><li>
All supporting documents must ONLY be provided within the Veterans&rsquo; Preference Application and within the stated deadline of the job announcement.</li><li>
Late applications for veterans&rsquo; preference will not be considered.</li><li>
Documentation to obtain veterans&rsquo; preference will not be considered if attached to the job application.</li><li>
If you need to revise or resubmit your Application for Veterans' Preference/documents, please withdraw your previous Application for Veterans' Preference and resubmit. If you require assistance, please email SAARecruitment@saa.senate.gov.</li></ul><p><br>
An applicant who declines to self-identify as a disabled veteran and/or to provide information and documentation regarding his/her disabled veteran&rsquo;s status will not be subjected to an adverse employment action, but the individual may be ruled ineligible for veterans&rsquo; preference.</p></div>

Technology Experience Partner #3094

<div><div><b>Service Desk Manager</b></div><div><br>
</div><div><b>Strategic Resources, Inc. (SRI)</b> is an international, ISO 9001/20000/27001 Certified, CMMI Level 3 Rated full-service provider with more than 37 years of experience in the Federal, Military, and Commercial Marketplaces. SRI is seeking a committed and passionate Service Desk Manager to oversee end user support services for the Library of Congress.</div><div><br>
</div><div><b>Overview</b>: The Library of Congress Office of the Chief Information Officer (OCIO) is responsible for providing enterprise IT end user support services for Library staff across all Library Service Units and external partners. They operate a 24x7x365 Tier I/II contact center to receive and process IT incidents and requests, and guide end users through the self-service portal for IT requests. Additionally, they provide in-person Tier I/II Technology Assistance Center during normal working hours to receive and process IT incidents and requests either in person, deskside, or remotely. This position is for the Service Desk Manager to oversee the Service Desk support services.</div><div><br>
</div><div><b>Responsibilities:</b></div><ul><li>
Provide daily supervision and direction to staff who are responsible for service desk activities</li><li>
Oversee delivery of service desk activities such as phone and in-person support to users in the areas of email, directories, standard Windows desktop applications, and applications developed or deployed under the resulting contract.</li><li>
Direct teams through product lifecycle upgrades, large-scale deployments, and resolution of service disruptions, ensuring minimal impact to operations.</li><li>
Build a cohesive team, provide coaching and training, and ensure consistent performance aligned with organizational goals.</li><li>
Ensure all procedures are well-documented, regularly audited, and continuously improved to enhance service quality and efficiency.</li><li>
Serve as the liaison between the service desk, IT leadership, and other departments; conduct performance reviews and share insights to support strategic decisions.</li><li>
Participate in the interview, selection, and hiring of Service Desk personnel.</li></ul><div><b>
Minimum Qualifications:</b></div><ul><li>
Associates degree or equivalent experience.</li><li>
At least 5 years&rsquo; experience managing an IT service desk.</li><li>
Strong demonstrated leadership abilities.</li><li>
Experience researching and developing employee training and performance improvement plans.</li><li>
Strong working knowledge of desktop and laptop hardware and peripherals</li><li>
Strong knowledge of Windows 10, and OSX operating systems and common office applications.</li><li>
Experience using an issue tracking system to record, monitor, and document trouble items and work requests (e.g., ServiceNow).</li><li>
Excellent proven written and verbal communication skills.</li><li>
Strong problem solving and research skills.</li><li>
COMPTIA A+ certification</li><li>
Information Technology Infrastructure Library (ITIL) v4 Foundations certification.</li></ul><p><i>
This job description is intended to outline the general nature and level of work being performed. It is not intended to be a comprehensive list of all responsibilities, duties and skills required of the position. Additional tasks may be assigned as needed.</i></p></div>

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