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claim audit quality specialist

CVS Health

<div><p>We&rsquo;re building a world of health around every individual &mdash; shaping a more connected, convenient and compassionate health experience. At CVS Health&reg;, you&rsquo;ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger &ndash; helping to simplify health care one person, one family and one community at a time.</p><p></p><p><b>
Position Summary</b></p><p>
The <b>Claim Audit Quality Specialist </b>will audit pre- and post-payment claims for accuracy and eligibility transactions. They will also be responsible for identifying errors, necessary corrective measures, and may participate in special audit assignments.</p><p></p><p><b>
In this role, you will:</b></p><ul><li><p>
Work consistently out of a production queue, auditing any assigned claims.</p></li><li><p>
Oversee the completion several reviews a day, utilizing plan documents as a primary source.</p></li><li><p>
Utilize DG system to complete all reviews.</p></li><li><p>
Complete various tasks as assigned by team leads, and attend internal meetings as needed.</p></li><li><p>
Collaborate with internal account representatives and/or claims examiners as needed.</p></li></ul><p></p><p><b>
Required Qualifications</b></p><ul><li><p>
1+ year of experience working in a health care setting.</p></li><li><p>
At least 6 months of experience with interpreting and understanding of plan documents.</p></li><li><p>
Demonstrated knowledge of Microsoft Excel.</p></li></ul><p><b><br>
Preferred Qualifications</b></p><ul><li><p>
1-2 years of claims processing experience.</p></li><li><p>
1-2 years of auditing experience.</p></li><li><p>
Ability to succeed in a production driven environment, managing multiple tasks while shifting priorities and maintaining a high work volume.</p></li><li><p>
Excellent verbal and written communication skills, with the ability to interact effectively and courteously.</p></li><li><p>
Ability to work with minimal guidance while delivering accurate and timely results.</p></li><li><p>
Strong time management, attention to detail, and organizational skills.</p></li><li><p>
Team-oriented personality.</p></li></ul><p><b><br>
Education</b></p><ul><li><p>
High school diploma or GED.</p></li></ul><p></p><p><b>
Anticipated Weekly Hours</b></p>
40<p></p><p><b>
Time Type</b></p>
Full time<p></p><p><b>
Pay Range</b></p><p>
The typical pay range for this role is:</p><p></p>
$17.00 - $34.15<p></p><p>
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.</p><p><br>
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.</p><p></p><p><b>
Great benefits for great people</b></p><p></p><p>
We take pride in our comprehensive and competitive mix of pay and benefits &ndash; investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:</p><ul><li><p><b>
Affordable medical plan options,</b> a <b>401(k) plan </b>(including matching company contributions), and an <b>employee stock purchase plan</b>.</p></li><li><p><b>
No-cost programs for all colleagues </b>including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</p></li><li><p><b>
Benefit solutions that address the different needs and preferences of our colleagues</b> including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</p></li></ul><p></p><p>
For more information, visit https://jobs.cvshealth.com/us/en/benefits</p><p></p>
We anticipate the application window for this opening will close on: 03/04/2026<p></p><p>
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</p></div>

Claim Audit Quality Specialist

Ticket Nation Corp

<div>
 <p>
  <strong>
   About the Company:
  </strong>
 </p>
 <p>
  We are industry veterans bringing fresh ideas to the ticketing sector. Our company provides tickets to live events and shows nationwide, delivering an exceptional experience to our customers. We take pride in our cutting-edge technology, which enables us to outperform competitors and ensure seamless ticket delivery to fans.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the Role:
  </strong>
 </p>
 <p>
  <strong>
   Position:
  </strong>
  Data Entry Specialist
 </p>
 <p>
  <strong>
   Salary:
  </strong>
  $70,000 - $80,000 per year
 </p>
 <p>
  <strong>
   Job Type:
  </strong>
  Full-time (In-person)
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Overview:
  </strong>
 </p>
 <p>
  The Data Entry Specialist will be responsible for inputing and updating sports ticket prices in the company's Point of Sale to ensure that all listings are priced accurately.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Analyze historical data, secondary market sales, and industry trends to adjust the prices of tickets in inventory and create competitive prices for future tickets across a wide variety of markets
  </li>
  <li>
   Enter, verify, and audit large volumes of pricing data to ensure accuracy and consistency.
  </li>
  <li>
   Monitor ticket sales systems for pricing discrepancies and resolve errors promptly.
  </li>
  <li>
   Support time-sensitive pricing changes for high-demand events or last-minute adjustments.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   High school diploma or equivalent required; Associate&rsquo;s degree in Business Administration, Finance, or related field preferred.
  </li>
  <li>
   Previous experience in an office environment.
  </li>
  <li>
   Proficiency in Microsoft Excel or Google Sheets.
  </li>
  <li>
   Strong attention to detail and accuracy in financial data entry.
  </li>
  <li>
   Be able to work well under pressure and manage multiple tasks simultaneously
  </li>
  <li>
   Ability to work independently or as part of a team and manage multiple deadlines.
  </li>
  <li>
   Excellent communication skills.
  </li>
 </ul>
 <p>
 </p>
</div>


Data Entry Specialist

Community Partners

<div>Description:
<p>
 <b>Job</b> <b>Title:</b> Benefits Specialist II</p><p><b>
Reports</b> <b>to:</b> Director, People and Culture</p><p><b>
Anticipated</b> <b>Hiring</b> <b>Range:</b> $80,000 - $87,500 Annually</p><p><b>
Status:</b> Full-time, 40 hours, exempt, benefits eligible</p><p><b>
The Organization:</b></p><p>
Community Partners offers expert guidance, essential services, and a strong dose of passion to help foster, launch, and grow creative solutions to community challenges. For 30 years, hundreds of individuals, groups, foundations and other institutions have worked with Community Partners to create new nonprofit projects, establish coalitions, and manage major philanthropic initiatives to benefit the region.</p><p>
Our work includes:</p><p><b>
Fiscal Sponsorship</b></p><p><br>
</p><p>We provide the structure, finance and administrative services, expert counsel in organizational development and connections that help nonprofit leaders succeed.</p><p><b>
Intermediary Services</b></p><p>
We help foundations, corporations, government agencies and other institutions achieve greater impact.</p><p><b>
Knowledge Sharing</b></p><p>
We offer workshops, reports, speaking engagements, and a range of publications to help strengthen the field.</p><p>
Community Partners today works with upwards of 180 fiscally-sponsored projects and 20 initiatives and manages roughly $80 million in revenues annually. Our work spans the fields of civic engagement, arts and culture, education, social justice, health, public policy, social services and youth. To learn more, please visit us at www.CommunityPartners.org.</p>
Requirements:<p><br>
</p><p><b>Job Summary:</b></p><p>
Reporting to the Human Resources Director, the Benefits Specialist II executes the day-to-day administration of the organization&rsquo;s employee benefits programs. This role serves as the first point of contact and coordinator for benefits, leaves of absence, accommodations, workers&rsquo; compensation, and related state and federal compliance requirements. The Specialist supports over 400 benefits eligible employees and collaborates closely with HR leadership, vendors, and employees to deliver a high quality, compliant benefits experience.</p><p><br>
</p><p><b>Duties/Responsibilities:</b></p><p><b>
Benefits</b> <b>Administration</b></p><ul><li>Manage all employee enrollments, disenrollment's, and mid-year changes into and out of benefits such as medical, dental, vision, life insurance, etc.</li><li>Ensure all enrollments, disenrollment's, and changes are reflected correctly to all vendors and carriers. Collaborate with payroll to ensure employee status changes and deductions have taken effect.</li><li>Reconcile and pay monthly benefits provider invoices.</li><li>Answer questions from employees about benefit offerings and eligibility. Coordinate the resolution of employee issues with insurance providers and other benefits administrators.</li><li>Collaborate with talent acquisition to provide new employees with an explanation of benefits and instruct them on enrollment and fulfillment procedures.</li><li>Facilitate company-wide open enrollment for 400+ benefits-eligible employees, including benefits system updates and rate testing, answering employee questions, and following up to ensure proper enrollment.</li><li>Facilitate COBRA administration in coordination with our third-party administrator. Process elections and terminations as needed. Collaborate with departmental staff to provide clear information for employees about their COBRA rights, including the election period, coverage options, and associated costs.</li><li>Collaborate with department leadership to create and maintain benefits-related SOPs.</li></ul><p><b>
403(b) Retirement Plan Administration</b></p><ul><li>Responsible for the day-to-day administration of 403(b) retirement plan, including but not limited to; processing employee opt-outs, employee deferral changes, biweekly funding payments, bi-annual supplemental payments, and monthly employer match eligibility review.</li><li>Support the annual audit of the 403(b) retirement plan with Human Resources Director, including reconciliation.</li></ul><p><b>
Compliance and Reporting</b></p><ul><li>Support EDD-related processes by completing requested paperwork and answering basic FAQs about EDD-related processes, including unemployment insurance, State Disability Insurance, Paid Family Leave, and employer response requirements.</li><li>Coordinate all Leave of Absences (through AbsencePro) with FMLA, PDL, and PFL usage and other issues as required by our in-house regulations and legal requirements. Assist employees with questions about Leave of Absences.</li><li>Support the interactive process for employee ADA accommodations by answering FAQs, facilitating simple requests, and escalating complex requests to department leadership.</li><li>Coordinate Workers&rsquo; Compensation claims in collaboration with third-party resources.</li><li>Run, analyze, and submit reports as required by state agencies and vendors, and as requested by project leaders. Manage, review, and submit accurate records for annual Affordable Care Act (ACA) reporting.</li><li>Other duties as assigned.</li></ul><p>
<b> Required Skills/Qualifications:</b></p><ul><li>Familiarity with payroll and benefits software systems.</li><li>Excellent proficiency with Excel spreadsheets including V Lookup (required for reconciliations).</li><li>Must have excellent organizational and interpersonal skills, be highly attentive to detail, and be able to manage multiple projects simultaneously.</li><li>Ability to work well in a team environment and maintain a high degree of confidentiality due to the nature of the position.</li><li>Excellent client service and interpersonal skills and professional demeanor in communicating with staff members at all levels throughout the organization, as well as with vendors and others.</li></ul><p><b>
Required Education and Experience:</b></p><ul><li>Bachelor's degree in human resource management or related field</li><li>Five years of related benefits or employee benefits administration experience</li><li>Experience in a multi-state organization and/or complex nonprofit organization</li><li>Experience with HRIS.</li></ul><p>
Preferred Qualifications:</p><ul><li>SHRM-CP or SHRM-SCP and CEBS professional designations.</li><li>Experience with Paylocity.</li></ul><p><b>
Physical Requirements:</b></p><ul><li>Prolonged periods sitting at a desk and working on a computer.</li><li>Ability to occasionally lift up to 15 pounds.</li></ul><p><b>
EEOP Statement: </b>Community Partners is proud to be an Equal Opportunity Employer, committed to creating a diverse and inclusive workplace. All quali?ed applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.</p><p>
A Live Scan (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position.</p></div>

Benefits Specialist II

House Buyers of America

<div><div><h3 class="jobSectionHeader"><b>Inside Acquisitions Specialist/ Lead Manager</b></h3>
</div>
<p></p><div><div><div><div><p>The Lead Manager- Real Estate Investing is responsible for converting incoming prospects into leads. This is a high-volume pre-sales role requiring consistent follow-up with new leads.</p>
<p>
What you will do:</p>
<ul>
<li>Answer inbound inquiries and prospect calls from web chat and call centers</li>
<li>Aggressive follow up on &quot;after-hours&quot; or missed calls</li>
<li>Utilize multiple methods of contact (text messaging, e-mails, phone calls) to reach prospective sellers</li>
<li>Set appointments for Real Estate Consultants to continue the sales process</li>
<li>Audit leads to ensure they're followed up on appropriately</li>
<li>Assign leads that aren't auto assigned to Real Estate Consultants</li>
<li>Follow up on aged leads</li>
<li>Provide general sales support</li>
</ul>
<p>About You:</p>
<ul>
<li>You have 2+ years of experience working in a high volume inbound/outbound call environment</li>
<li>You have followed up on leads to begin the lead qualification process</li>
<li>You have experience working with consumers/homeowners (preferred)</li>
<li>You have experience in real estate (preferred)</li>
<li>You have a Bachelor's Degree (preferred)</li>
<li>You have experience in real estate (preferred)</li>
</ul>
<p>Why we are a great place to work:</p>
<ul>
<li>Our company is FULLY REMOTE</li>
<li>Our awesome company culture includes: competitive pay great benefits, great people, casual dress, team events, work hard/ play hard environment</li>
<li>2025 Revenue is up 60% year over year compared to 2024</li>
<li>2025 Ratified acquisitions are up 70% year over year compared to 2024</li>
<li>Q4 2025 sales are up 100% compared to Q3 2025</li>
<li>Q4 2025 revenue is up 152% compared to Q4 2025</li>
<li>Q4 Ratified acquisitions are up 64% compared to Q4 2025</li>
<li>We are continuing our nationwide expansion, now operating in 44 states plus Washington, DC.</li>
</ul>
<p><b>House Buyers of America</b> is a leading national home-buying company helping homeowners sell with confidence through a <b>simple, transparent, and hassle-free process</b>. Founded in 2001 and operating in <b>44 states</b>, the company blends decades of real estate expertise with <b>technology-driven operations</b> to deliver <b>speed, certainty, and consistent outcomes</b>. House Buyers of America has been recognized for its industry impact, including <b>Ernst &amp; Young Entrepreneur of the Year</b> and inclusion on the <b>Inc. 5000</b> list of America's fastest-growing companies.</p>
<p>
House Buyers is an equal opportunity employer and does not discriminate by sex, creed, race, or by age. www.HouseBuyersOfAmerica.com</p>
<p>
Total Compensation Range: $60,000-$95,000 per year (inclusive of base salary and bonus)</p></div></div></div></div></div>

Lead Manager- Real Estate Investing

Netflix

<div>
 At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what&rsquo;s next.
 <br/>
 <br/>
 We are seeking a data-driven Risk Analyst to support and elevate our risk management capabilities. You will manage casualty claims directly while simultaneously leveraging analytics to drive strategic improvements across auto liability, general liability, and workers' compensation.
 <br/>
 <br/>
 This role involves leading internal and external claims processes and teams to positive results, deep-diving into claims data analysis to identify trends and improvements, enhancing risk mitigation strategies, and supporting process automation initiatives. Success requires a strong background in claims with proficiency in leveraging data to drive simple, intuitive, and actionable insights.
 <br/>
 <br/>
 This role reports to a Senior Manager within Risk Management and joins a technical risk team responsible for managing Netflix's insured and self-funded claims. The ideal candidate is a collaborative team player eager to &ldquo;roll up their sleeves&rdquo; and do hands-on work. They possess the ability to quickly build trust and effectively manage risk by working collaboratively with internal and external stakeholders.
 <br/>
 <br/>
 This is a demanding, fast-paced role within a high-performing team. The ideal candidate will exhibit curiosity, significant initiative, and a proactive approach to tackling challenges, consistently pushing for excellence in risk management.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 Claims Oversight &amp; Risk Mitigation
 <br/>
 <br/>
 <ul>
  <li>
   Manage WC, auto liability, and general liability claims, leading Third-Party Administrators (TPAs), insurers, and legal teams to positive results
  </li>
  <li>
   Build intuitive reports that enable analysis of claim drivers
  </li>
  <li>
   Recommend data-driven mitigation strategies to reduce claim costs, claims frequency, and improve outcomes.
  </li>
  <li>
   Collaborate with cross-functional teams (e.g., Finance, Legal, Safety) to ensure claims data is leveraged for operational improvements.
  </li>
  <li>
   Ensure compliance with insurance program requirements
  </li>
  <li>
   Ensure compliance with Netflix reserving philosophy, approve reserves and settlements within designated authority levels, escalating high-risk cases to the Senior Manager as necessary.
  </li>
  <li>
   Review and analyze claims for delays, denials, and other potential issues, providing guidance on resolutions.
  </li>
  <li>
   Drive claim reviews and manage/lead TPA within assigned claims inventory and support overall TPA management
   <br/>
   <br/>
  </li>
 </ul>
 Return to Work (RTW) Program Support
 <br/>
 <br/>
 <ul>
  <li>
   Drives and manages RTW within assigned claims. Supports the management and success of the RTW program, ensuring compliance with relevant regulations and assisting injured employees in their transition back to work.
  </li>
  <li>
   Collaborates with HR, Safety, and Legal teams to develop and implement effective RTW strategies and policies.
  </li>
  <li>
   Manages return to work for assigned claims, communicates work restrictions, and coordinates modified duty to reduce claims costs.
   <br/>
   <br/>
  </li>
 </ul>
 Data Analytics &amp; Reporting
 <br/>
 <br/>
 <ul>
  <li>
   Extract, clean, and structure large claims datasets to improve risk visibility and decision-making.
  </li>
  <li>
   Develop and maintain interactive dashboards and reports to track claims performance, cost trends, and loss projections.
  </li>
  <li>
   Leverage data analytics tools (e.g., SQL, Tableau, Power BI, Python, Excel) to identify risk exposure, claim patterns, and cost-saving opportunities.
  </li>
  <li>
   Identify opportunities to streamline and automate claim reporting processes and ensure data integrity in risk management platforms (e.g., Origami Risk, Riskonnect).
  </li>
  <li>
   Conduct deep-dive analyses on claim frequency, severity, legal spend, and loss development.
  </li>
  <li>
   Utilize predictive modeling and trend forecasting to support proactive risk management initiatives.
  </li>
  <li>
   Familiarity with actuarial fundamentals and actuarial reports.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Collaboration with Stakeholders
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Develops strong partnerships and communicates/collaborates closely with internal Netflix teams, productions, and external partners (TPAs, brokers, physicians, vendors, and payroll companies).
  </li>
  <li>
   Provides guidance and support for loss prevention matters to ensure an open, proactive, and effective loss prevention culture.
  </li>
  <li>
   Supports operational/internal customer needs.
  </li>
  <li>
   Liaison (as appropriate) between Productions and TPAs.
  </li>
  <li>
   Maintains flexibility and openness to take on additional projects as needed.
  </li>
  <li>
   Presents to cross-functional partners on an ongoing basis for updates to the program, training, etc.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications &amp; Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s Degree in Business/Finance preferred.
  </li>
  <li>
   7+ years of experience in risk management, casualty claims, and insurance (preferably with Workers&rsquo; Compensation and Auto liability exposure)
  </li>
  <li>
   Strong proficiency in data analysis and visualization tools (e.g., Excel, Power BI, Tableau, SQL, RMIS).
  </li>
  <li>
   Experience working with claims management systems (e.g., Origami Risk, Riskonnect, or similar)
  </li>
  <li>
   Knowledge of insurance policies, coverage interpretation, and claims handling best practices.
  </li>
  <li>
   Strong problem-solving and critical-thinking skills with a keen attention to detail.
  </li>
  <li>
   Excellent communication and collaboration skills, with the ability to present complex data to stakeholders.
  </li>
  <li>
   Strong project management skills.
  </li>
  <li>
   Highly analytical, with the ability to use data to drive desired results and support intelligent risk-taking.
  </li>
  <li>
   Ability to challenge the status quo and drive change where appropriate. Thrives on change, pace, action, and accountability combined with an ability to adjust to changing priorities.
  </li>
  <li>
   Ability to support and contribute to a high-performing team and lead external TPAs to desired results. Demonstrated high level of collaboration within a claims team and broader cross-functional partners.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience on a corporate casualty/liability claims team
  </li>
  <li>
   High level of organization, and the ability to multitask and manage time effectively.
   <br/>
   <br/>
  </li>
 </ul>
 Generally, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $170,000.00 - $265,000.00.
 <br/>
 <br/>
 Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more details about our Benefits here.
 <br/>
 <br/>
 Netflix is a unique culture and environment. Learn more here.
 <br/>
 <br/>
 Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.
 <br/>
 <br/>
 We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
</div>


Senior Analyst, Casualty Claims

ACE'ES CLEANING MANAGEMENT

<div>
 <p>
  <strong>
   Company Description
  </strong>
 </p>
 <p>
 </p>
 <p>
  ACE'ES CLEANING MANAGEMENT is a facilities services company located in Santa Fe Springs, California. Specializing in maintaining and improving workplace environments, the company prides itself on delivering high-quality services tailored to client needs. Based in the United States, the organization values professionalism, attention to detail, and exceptional customer satisfaction. ACE'ES CLEANING MANAGEMENT is dedicated to providing reliable solutions for businesses across various industries.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Description
  </strong>
 </p>
 <p>
 </p>
 <p>
  This is a full-time, on-site Maintenance Specialist role located in Los Angeles, CA. The Maintenance Specialist will be responsible for ensuring the functionality and efficiency of equipment and facilities. Key responsibilities include performing equipment maintenance, executing preventive maintenance tasks, conducting repairs, and troubleshooting any issues. The role demands a proactive and detail-oriented approach to maintaining a safe and efficient working environment.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <p>
 </p>
 <ul>
  <li>
   Proficiency in Equipment Maintenance and Preventive Maintenance
  </li>
  <li>
   Ability to identify, diagnose, and resolve equipment and facility issues effectively
  </li>
  <li>
   Excellent organizational and time-management skills
  </li>
  <li>
   Ability to work both independently and collaboratively in an on-site environment
  </li>
  <li>
   Previous experience in a similar maintenance or facilities role is preferred
  </li>
  <li>
   High school diploma or equivalent; technical certification in a related field is a plus
  </li>
 </ul>
</div>


Maintenance Specialist

Galapagos Federal Systems

<div>Overview:
<div><b>
Job Summary</b></div><div></div><div><br>
Galapagos Federal Systems LLC is looking for an enthusiastic, well-qualified individual to fill the Intel and Operations Specialist, SME position. This role offers the opportunity to work with a diverse and talented group of individuals committed to driving success.</div><div><br>
The ideal candidate will be responsible for conducting research, analyzing data, and generating accurate information products using the BMC3I Elite platform. This role manages information requests, synthesizes complex data from multiple BMC3I Elite modules, and ensures stakeholders receive timely, clear, and actionable analyses to support operational, technical, and leadership decision-making.</div><div><br>
The ideal candidate combines strong research and analytical capabilities with hands-on experience working in BMC3I Elite environments, enabling efficient knowledge retrieval, workflow support, and high-quality information response execution.</div><div></div><div><b><br>
Key Responsibilities</b></div><div></div><div><br>
The Intel and Operations Specialist, SME will:</div><ul><li>
Use BMC3I Elite/Helix modules to gather data, extract insights, and compile information for internal and external requests</li><li>
Analyze platform data such as service records, workflows, performance metrics, change/incident data, and configuration items</li><li>
Validate data accuracy and ensure consistency across BMC3I Elite modules and other enterprise sources</li><li>
Receive, track, prioritize, and manage information requests using BMC3I Elite workflows, service categories, and automation capabilities</li><li>
Coordinate with technical teams, program leads, and SMEs to collect necessary inputs for responses</li><li>
Monitor request life cycle progress and provide regular updates to stakeholders</li><li>
Create reports, dashboards, briefs, FAQs, summaries, and research products using BMC3I Elite dashboards, reporting tools, or integrated analytics</li><li>
Maintain organized documentation of research findings, sources, and request outcomes in BMC3I Elite knowledge and documentation modules</li><li>
Enhance response templates, SOPs, and knowledge articles to improve repeatability and accuracy</li><li>
Work with program managers, system administrators, and leadership to clarify request requirements and expected deliverables</li><li>
Provide data-driven recommendations and decision-support materials based on research findings</li><li>
Serve as a liaison between technical teams and non-technical audiences to ensure clarity in responses</li><li>
Recommend enhancements to BMC3I Elite workflows, knowledge modules, and reporting configurations to improve efficiency</li><li>
Identify automation opportunities to streamline information responses and reduce manual workload</li><li>
Support continual improvement initiatives related to data integrity, response quality, and communication standards</li></ul>
Responsibilities:
<div><b>
Skills &amp; Experience</b></div><div><br>
The Intel and Operations Specialist, SME must have:</div><ul><li>
Active TS/SCI with SAP Access</li><li>
12+ years of experience in research, information analysis, ITSM analytics, knowledge management, or program support</li><li>
Hands-on experience using BMC3I Elite, BMC3I Helix, or similar ITSM/ESM platforms for data retrieval, reporting, and research</li><li>
Strong analytical skills with the ability to evaluate service data, workflows, KB articles, and enterprise metrics</li><li>
Proficiency with dashboards, reporting modules, and data visualization within BMC3I Elite or integrated tools (e.g., Power BI)</li><li>
Strong ability to write, edit, and produce high-quality information summaries and technical briefs</li><li>
Experience managing intake and response workflows in enterprise platforms</li><li>
Strong communication and interpersonal skills with the ability to explain complex data clearly</li><li>
Ability to work under tight deadlines and manage multiple concurrent requests</li><li>
Demonstrated ability to collaborate with cross-functional teams in fast-paced technical environments</li></ul><div><b><br>
Education &amp; Certifications</b></div><div><br>
The Intel and Operations Specialist, SME must meet the following:</div><div><br>
Required</div><ul><li>
Bachelor&rsquo;s degree in Information Systems, Communications, Knowledge Management, Business Administration, Intelligence or Data Analysis, or a related field</li></ul><div><br>
Preferred
</div><ul><li>Master&rsquo;s degree (e.g., MPA, MS in Data Analytics, MSIS)</li><li>
BMC Elite/BMC Helix platform certification or training</li><li>
ITIL v4 Foundation</li><li>
Knowledge Management certifications (e.g., KMI, AIIM)</li><li>
Analytics or reporting certifications (e.g., CAP, Power BI Analyst)</li></ul><div><b>
Benefits</b></div><br>
<div></div><ul><li>
Medical, dental, vision, disability, and life insurance</li><li>
Flexible Spending Accounts</li><li>
401(k)</li><li>
PTO</li><li>
Paid Parental Leave</li><li>
Tuition reimbursement</li><li>
Paid federal holidays</li></ul><div></div><div><b><br>
Security Clearance</b></div><div></div><div><br>
Must be a U.S. Citizen. A high-level Department of Defense active security clearance is/may be required. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to government information.</div><div></div><div><b><br>
Physical Requirements</b></div><div></div><div><br>
Work may involve sitting or standing for extended periods of time and typing and reading from a computer screen. The candidate must have enough mobility, including bending, reaching, and kneeling, to complete daily duties in a prompt and efficient manner, and that may include lifting up to thirty pounds, as necessary.</div><div></div><div><b><br>
Company Summary</b></div><div></div><div><br>
Headquartered in Hawaii, Galapagos Federal Systems, LLC, is an SBA-Certified NHO-owned 8(a) Small Business specializing in global information technology solutions. We deliver professional services in IT Design &amp; Installation, Cybersecurity Engineering &amp; Support, Application Integration &amp; Development, Software &amp; Hardware Engineering, Network &amp; Systems Management, Information Systems Security, and Business Management Services.</div><div></div><div><br>
Leveraging over 30 years of providing IT services to the federal &amp; commercial market with projects found around the world, our team has innovative expertise in the development of a wide range of technological solutions. Galapagos Federal Systems, LLC is an equal opportunity employer.</div><div></div><div><br>
Our service commitment is simple - &quot;Quality IT Solutions... On Time &amp; On Budget.&quot;</div><div></div><div><b><br>
Company Employment Statement</b></div><div></div><div><br>
Galapagos Federal Systems, LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing as positions, functions, and qualifications may vary depending on business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><div></div><div><br>
Galapagos Federal Systems, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.</div>
Posted Salary Range: USD $250,000.00 - USD $290,000.00 /Yr.</div>

Intel and Operations Specialist, SME

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