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application / production support engineer Jobs in Riyadh

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technical support specialist Jobs in Riyadh

technical support specialist

client application support engineer

DXC Technology

<div>
 
 Job Description
 
 
 
 The Level 2 Support Engineer for Web Applications is responsible for troubleshooting, diagnosing, and resolving issues related to web-based software platforms. They serve as the escalation point for Level 1 support and work closely with development, QA, and infrastructure teams to ensure system stability and customer satisfaction.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Issue Investigation &amp; Resolution
 </li>
 <li>
 Handle escalated tickets from Level 1 support (L1) involving functional or technical issues in web applications.
 </li>
 <li>
 Reproduce issues in test/staging environments to identify bugs or misconfigurations.
 </li>
 <li>
 Conduct detailed log analysis, SQL/database checks, and API validation.
 </li>
 <li>
 Classify and prioritize incidents based on severity and business impact.
 </li>
 <li>
 Escalate unresolved issues to Level 3 (development team) with proper documentation and root cause findings.
 </li>
 <li>
 Collaborate with L1 and L3 teams during major incidents and post-incident reviews.
 </li>
 <li>
 Communicate with business users or clients to gather additional information when needed.
 </li>
 <li>
 Provide workarounds or solutions while permanent fixes are being developed.
 </li>
 <li>
 Maintain knowledge base and support documentation.
 </li>
 <li>
 Prepare scripts or SQL queries to validate data or resolve issues.
 </li>
 <li>
 Perform basic configuration changes or updates in non-production environments.
 </li>
 <li>
 Conduct release verification and smoke testing after deployments.
 </li>
 <li>
 Analyze recurring issues to suggest long-term fixes or enhancements.
 </li>
 <li>
 Provide feedback to development/QA teams to improve application stability and usability.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 Technical Skills
 
 
 <ul>
 <li>
 Strong understanding of various technologies (Java, .net and visual basic)
 </li>
 <li>
 Experience with web application architectures (e.g., client/server, REST APIs).
 </li>
 <li>
 Familiarity with databases (MySQL, SQL Server, PostgreSQL, Oracle) and ability to write basic queries.
 </li>
 <li>
 Exposure to version control (Git), CI/CD tools, and cloud platforms (AWS, Azure, GCP) is a plus
 
 
 </li>
 </ul>
 Soft Skills
 
 
 <ul>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Excellent communication and documentation abilities.
 </li>
 <li>
 Ability to work independently and under pressure.
 
 
 </li>
 </ul>
 At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.
 
 
 
 Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available
 
 here
 
 
 .
 
 
</div>

L2 Support Engineer - Web Applications

Leuwint technologies

We are looking for a proactive and technically strong Production Support Engineer to take ownership of open banking platform stability, incident resolution, and technical support operations. The ideal candidate should have hands-on experience supporting microservices-based architecture, coordinating across teams, and ensuring system uptime and compliance with banking standards.Key Responsibilities<ul><li>Minimum 8+ years of experience in relevant field</li><li>Act as the primary production support engineer for Open Banking, including handling after-hours support.</li></ul><ul><li>Provide L1/L2 technical support for Open Finance applications.</li></ul><ul><li>Successfully resolve technical incidents raised by TPPs, PASPs, and in SAMA Confluence.</li></ul><ul><li>Monitor system alerts, application logs, and performance metrics to detect issues and prevent service interruptions.</li></ul><ul><li>Perform incident analysis, recovery, and validation, collaborating with development, middleware, and infrastructure teams.</li></ul><ul><li>Facilitate communication between Business and APIC teams for production support and DR (Disaster Recovery) activities.</li></ul><ul><li>Support integrations of microservices hosted on OpenShift and related clusters.</li></ul><ul><li>Assist with technical development for Open Banking programs.</li></ul><ul><li>Support deployments, maintenance of environments, and DR operations following approved change management processes.</li></ul><ul><li>Ensure end-to-end application stability, adherence to bank security guidelines, and operational standards.</li></ul><ul><li>Generate and manage monthly SAMA APIC reports.</li></ul><ul><li>Maintain detailed runbooks, deployment records, readiness checklists, and contribute to continuous service reliability and automation improvements.</li></ul>Job Type: Full-time

Application And Production Support Engineer

CodeNinja Inc.

<div>
 
 About The Company
 
 
 
 Aligned with Saudi Arabia's Vision 2030, we harness the Kingdom's rapidly developing talent and technological advancements to support economic diversification and drive industry transformation through cutting-edge AI, computer vision, and automation. Our solutions are strategically designed to empower startups and enterprises with a competitive edge by leveraging local talent and infrastructure, advancing the region's human capital development. Through ethical innovation and transparency-focused partnerships, we actively contribute to the Kingdom's ambitious objectives, championing a high-tech, sustainable future.
 
 
 
 About The Role
 
 
 
 We are looking for a
 
 Application / Production Support Engineer
 
 with strong expertise in
 
 Open Banking
 
 ,
 
 production support
 
 , and
 
 incident resolution
 
 . The ideal candidate will have
 
 8+ years
 
 of hands-on experience supporting enterprise-grade systems, with the ability to manage critical production environments, coordinate with cross-functional teams, and ensure 24/7 system reliability. This role is
 
 onsite in KSA
 
 and requires readiness to provide
 
 after-hours support
 
 for high-priority incidents.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Serve as the primary production support for Open Banking, including after working hours
 </li>
 <li>
 Ensure successful technical resolution of all incidents raised by TPPs, PASPs, and in SAMA Confluence
 </li>
 <li>
 Facilitate between Business teams and the APIC team for DR and Production Support activities
 </li>
 <li>
 Generate SAMA Monthly APIC Reports
 </li>
 <li>
 Provide technical development support in Open Banking programs
 </li>
 <li>
 Provide L1/L2 technical support for Open Finance applications
 </li>
 <li>
 Integrate microservices hosted on OpenShift and related clusters
 </li>
 <li>
 Monitor system alerts, application logs, and performance metrics to detect anomalies and prevent disruptions
 </li>
 <li>
 Perform incident analysis, system recovery, and validation with development, middleware, and infrastructure teams
 </li>
 <li>
 Support deployments, environment maintenance, and DR activities in line with change management processes
 </li>
 <li>
 Ensure application stability, security compliance, and adherence to operational standards
 </li>
 <li>
 Maintain detailed runbooks, deployment records, and readiness checklists
 </li>
 <li>
 Drive continuous improvement in service reliability, automation, and support processes
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 8+ years of experience in Application Support, Production Support, or related roles
 </li>
 <li>
 Strong experience with Open Banking, Open Finance, or API-driven banking ecosystems
 </li>
 <li>
 Hands-on experience supporting microservices and OpenShift-based environments
 </li>
 <li>
 Strong understanding of incident management, problem resolution, and production stability practices
 </li>
 <li>
 Experience with monitoring tools, log analysis, and performance troubleshooting
 </li>
 <li>
 Knowledge of DR procedures, environment management, and change management workflows
 </li>
 <li>
 Ability to collaborate with development, infrastructure, middleware, and business teams
 </li>
 <li>
 Strong analytical, communication, and documentation skills
 </li>
 <li>
 Experience in banking or financial domain preferred
 </li>
 <li>
 Willingness to provide after-hours support as required
 
 
 </li>
 </ul>
 
 Why Join Us
 
 
 
 <ul>
 <li>
 Work on large-scale Open Banking and Open Finance production environments
 </li>
 <li>
 High-impact role ensuring stability of mission-critical banking systems
 </li>
 <li>
 Collaborative environment with exposure to cross-functional engineering teams
 </li>
 <li>
 Opportunities for growth in SRE, DevOps, and advanced production engineering roles
 </li>
 <li>
 Be part of cutting-edge digital banking initiatives within the KSA market
 
 
 </li>
 </ul>
 
 Disclaimer
 
 
 
 CodeNinja is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, and performance. Female and minorities are strongly encouraged and preferred to apply for the role.
</div>

Application / Production Support Engineer

CodeNinja

About the Company
 Aligned with Saudi Arabia’s Vision 2030, we harness the Kingdom’s rapidly developing talent and technological advancements to support economic diversification and drive industry transformation through cutting-edge AI, computer vision, and automation. Our solutions are strategically designed to empower startups and enterprises with a competitive edge by leveraging local talent and infrastructure, advancing the region’s human capital development. Through ethical innovation and transparency-focused partnerships, we actively contribute to the Kingdom’s ambitious objectives, championing a high-tech, sustainable future.
 
About the role
 We are looking for a Application / Production Support Engineer with strong expertise in Open Banking, production support, and incident resolution. The ideal candidate will have 8+ years of hands-on experience supporting enterprise-grade systems, with the ability to manage critical production environments, coordinate with cross-functional teams, and ensure 24/7 system reliability. This role is onsite in KSA and requires readiness to provide after-hours support for high-priority incidents.
 
Key Responsibilities
 <ul>
<li>Serve as the primary production support for Open Banking, including after working hours.</li>
<li>Ensure successful technical resolution of all incidents raised by TPPs, PASPs, and in SAMA Confluence.</li>
<li>Facilitate between Business teams and the APIC team for DR and Production Support activities.</li>
<li>Generate SAMA Monthly APIC Reports.</li>
<li>Provide technical development support in Open Banking programs.</li>
<li>Provide L1/L2 technical support for Open Finance applications.</li>
<li>Integrate microservices hosted on OpenShift and related clusters.</li>
<li>Monitor system alerts, application logs, and performance metrics to detect anomalies and prevent disruptions.</li>
<li>Perform incident analysis, system recovery, and validation with development, middleware, and infrastructure teams.</li>
<li>Support deployments, environment maintenance, and DR activities in line with change management processes.</li>
<li>Ensure application stability, security compliance, and adherence to operational standards.</li>
<li>Maintain detailed runbooks, deployment records, and readiness checklists.</li>
<li>Drive continuous improvement in service reliability, automation, and support processes.</li>
</ul>
Requirements: 
<ul>
<li>8+ years of experience in Application Support, Production Support, or related roles.</li>
<li>Strong experience with Open Banking, Open Finance, or API-driven banking ecosystems.</li>
<li>Hands-on experience supporting microservices and OpenShift-based environments.</li>
<li>Strong understanding of incident management, problem resolution, and production stability practices.</li>
<li>Experience with monitoring tools, log analysis, and performance troubleshooting.</li>
<li>Knowledge of DR procedures, environment management, and change management workflows.</li>
<li>Ability to collaborate with development, infrastructure, middleware, and business teams.</li>
<li>Strong analytical, communication, and documentation skills.</li>
<li>Experience in banking or financial domain preferred.</li>
<li>Willingness to provide after-hours support as required.</li>
</ul>
Why Join Us
 <ul>
<li>Work on large-scale Open Banking and Open Finance production environments.</li>
<li>High-impact role ensuring stability of mission-critical banking systems.</li>
<li>Collaborative environment with exposure to cross-functional engineering teams.</li>
<li>Opportunities for growth in SRE, DevOps, and advanced production engineering roles.</li>
<li>Be part of cutting-edge digital banking initiatives within the KSA market.</li>
</ul>
Disclaimer
 CodeNinja is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, and performance. Female and minorities are strongly encouraged and preferred to apply for the role.

Tamara

<div>
 
 
 About Us
 
 
 
 Tamara is the leading fintech platform to shop, pay and bank in Saudi Arabia and the wider GCC region, and Saudi&rsquo;s first fintech unicorn. Tamara&rsquo;s mission is to empower people in their daily lives and revolutionize how they shop, pay, and bank. Tamara serves millions of users in KSA, UAE, and Kuwait, and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA, eXtra, and Farfetch as well as thousands of SMEs.
 
 
 Tamara is backed by Sanabil Investments, SNB Capital, Checkout.com, amongst others.
 
 
 
 
 
 
 Your Role
 
 
 
 We are seeking a dedicated Application Support Engineer to join our Technical Support team. In this role, you will be responsible for investigating, troubleshooting, and resolving technical issues reported by customers and merchants, while maintaining high standards of service quality. This will include using SQL to query databases, analyze data, and identify root causes for issues.
 
 
 You will work with cross-functional teams, including Engineering, Product, and Customer Support, to identify root causes, develop solutions, and ensure continuous improvement in system functionality and user experience.
 
 
 You will excel in this role if you are a proactive problem-solver with strong SQL skills, excellent communication abilities, and a passion for learning. You should be comfortable working in a fast-paced environment, managing multiple priorities, and delivering timely, accurate support
 
 .
 
 
 
 
 
 
 
 Your Responsibilities:
 
 
 <ul>
 <li>
 Respond promptly to frontline agents on inquiries via ticketing system, providing technical assistance and guidance.
 </li>
 <li>
 Identify and troubleshoot technical issues reported by Customers and Merchants, escalating complex problems to product teams and Senior Engineers when necessary.
 </li>
 <li>
 Maintain ownership of escalated cases until resolution, ensuring timely follow-up and user communication.
 </li>
 <li>
 Document issue details, investigation steps, resolutions, and lessons learned in a structured and clear manner.
 </li>
 <li>
 Contribute to knowledge base content, including troubleshooting guides, FAQs, and technical documentation.
 </li>
 </ul>
 
 
 Your Expertise:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field preferred.
 </li>
 <li>
 Previous experience in technical support roles is required.
 </li>
 <li>
 Advanced understanding and experience in SQL.
 </li>
 <li>
 Strong problem-solving skills and a willingness to learn new technologies.
 </li>
 <li>
 Excellent communication skills, both written and verbal, with the ability to convey technical information clearly and effectively to non-technical users.
 </li>
 <li>
 Customer-focused mindset with a dedication to providing exceptional service and support.
 </li>
 <li>
 Ability to work independently as well as part of a team in a fast-paced environment.
 </li>
 <li>
 Proficiency in using support ticketing systems and other relevant software tools.
 </li>
 </ul>
 
 
 
 
 All qualified individuals are encouraged to apply.
 
</div>

Application Support Engineer

Taasco International Trading LLC

We are looking for a highly motivated and results-driven Sales Engineer to join our team in Saudi. The ideal candidate will have a strong technical background, coupled with excellent communication skills to support our sales efforts. The Sales Engineer will be responsible for developing new business, managing existing accounts, and providing technical expertise throughout the sales process.Job role: sales engineerQualification: B.tech / Diploma in Mech / EEEExperience: 0-3 yearsCandidates must be currently based in Saudi ArabiaKey Responsibilities:<ul><li>Identify and generate new business opportunities in the assigned region</li><li>Generate enquiries, preparation and submission of offers/quotations to clients on time.</li><li>Meet or exceed sales targets on a monthly/quarterly/yearly basis</li><li>Present technical product solutions to potential clients and stakeholders.</li><li>Understand client requirements and provide tailored technical solutions.</li><li>Prepare and deliver product demonstrations, presentations, and technical proposals.</li><li>Provide pre-sales and post-sales support to customers, ensuring satisfaction with product installation and usage.</li></ul>Salary &amp; Benefits:<ul><li>Competitive salary based on experience.</li><li>Sales incentives based on performance.</li><li>Health insurance, annual leave, bachelor accommodation and other statutory benefits.</li></ul>Job Type: Full-timePay: &#65020;2,200.00 - &#65020;2,500.00 per monthApplication Question(s):<ul><li>Are you currently located in Saudi?</li></ul>

Sales Engineer

Azeus Systems Limited

<div>
 Azeus Systems Limited is looking for a
 
 Systems Engineer
 
 to be part of our growing support team for our product, Azeus Convene. Azeus Convene is a multi-awarded meeting and collaboration solution for Boards and Leadership Teams. Our client base has grown exponentially, and we have extended our global footprint in over 100 countries, which has already been recognized by reputable institutions across the globe.
 
 
 Visit azeusconvene.com for more information.
 
 
 As a Systems Engineer, you will design and implement systems architectures to ensure security frameworks. You will lead and coordinate with systems administrators and all project team members in managing system configuration and setting up and maintaining the most cost-effective and efficient hardware and software to satisfy project requirements.
 
 
 
 You will undergo intensive on-the-job training and mentoring to prepare you for the following responsibilities:
 
 
 
 <ul>
 <li>
 Setup servers with hardening and firewall policies between servers
 </li>
 <li>
 Implement applications developed by Azeus in the cloud (AWS, Azure, KSA cloud, etc.)
 </li>
 <li>
 Lead the implementation of applications developed by Azeus in client premises. You will be prepared to handle server and application software hardening, firewall policies setup, etc.
 </li>
 <li>
 Identify and analyze system integration problems
 </li>
 <li>
 Resolve server issues by identifying root cause and then doing immediate remedial actions
 </li>
 <li>
 Formulate and implement corrective actions in case problem re-occurs
 </li>
 <li>
 Formulate and implement preventive actions to prevent the issue from happening again
 </li>
 <li>
 Identify tasks that are recurrent and recommend tools to automate those tasks
 </li>
 <li>
 On-call for support cases
 
 
 
 </li>
 </ul>
 
 What we are looking for:
 
 
 
 <ul>
 <li>
 Fast learner and with excellent problem-solving skills
 </li>
 <li>
 Good organization skills and can work well under pressure and time constraints
 </li>
 <li>
 Flexible and can adapt to changing shift schedules as you may be assigned to work on weekends, holidays and on different time zones
 </li>
 <li>
 Excellent interpersonal and leadership skills
 
 </li>
 </ul>
</div>

Systems Engineer (Riyadh)

Explore 2215+ Client application support engineer in Riyadh this December. Find roles across top companies and apply now to boost your career.

2215 client application support engineer jobs IN Riyadh

L2 Support Engineer - Web Applications

Application And Production Support Engineer

Application / Production Support Engineer

Application / Production Support Engineer

Application Support Engineer

Sales Engineer

Systems Engineer (Riyadh)