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TikTok

Advertising & Sales
<br><br>
Client Solutions Manager - MENA Growth - Apps - Global Business Solutions (Arabic Speaking)
<br><br>
Location
<br>:
<br><br>
Dubai
<br><br>
Employment Type
<br>:
<br><br>
Regular
<br><br>
Job Code
<br>:
<br><br>
A85947B
<br><br>
Responsibilities
<br><br>
<b>About the Client Solutions Team:</b><br>
The Client Solutions team is dedicated to building scalable, long-term partnerships by delivering best-in-class campaign services and addressing the unique challenges of direct clients and agencies. As a Client Solutions Manager, you will act as a strategic partner and consultant, combining deep product expertise with critical thinking and analytical acumen to drive client success across TikTok’s suite of advertising solutions.
<br>Our team is composed of digital marketing experts who proactively shape clients' growth strategies, including upsells, renewals, and reactivations. We are trusted advisors who connect key stakeholders, inspire innovation through insights, and foster collaboration that leads to measurable business outcomes and enduring client relationships.
<br><br>
Success in this role requires a sharp analytical mindset, strong problem-solving skills, and the ability to thrive in a fast-paced environment. You will be responsible for managing day-to-day client relationships, identifying opportunities, and providing data-driven, scalable solutions that exceed expectations and secure long-term investment.
<br><br>
<b>About the role:</b><br>
The Client Solutions Manager - Apps is an expert in TikTok's performance & branding advertisement products for app-first clients in various industries in the GCC (e.g., FinTech, travel, utilities, etc.). The Client Solutions Manager proposes full-funnel advertisement solutions to prospective clients in the pre-sales stage and is responsible for campaign operation and optimisation of auction advertisement products in the post-sales stage. The roles & responsibilities also include educating new or additional TikTok ad products and adopting new features to seek opportunities in upselling to existing clients.
<br><br>
<b>Responsibilities:</b><br>
<ul>
<li>Own and grow post-sales relationships with app-first advertisers across industries (e.g., FinTech, travel, utilities, hail riding, etc.), with a focus on driving measurable user acquisition and retention outcomes.</li>
<li>Partner with Business Partnership Managers in pre-sales by providing technical expertise on SKAN, MMP integrations, attribution modeling, and campaign measurement frameworks.</li>
<li>Develop, launch, and continuously optimize performance-driven strategies to reduce customer acquisition cost (CAC), improve conversion rates (CVR), and maximize lifetime value (LTV).</li>
<li>Maximize adoption of TikTok’s performance advertising solutions while ensuring proper measurement setup.</li>
<li>Translate complex campaign data into actionable insights; run deep performance analyses to surface trends, build benchmarks, and publish case studies.</li>
<li>Lead performance business reviews, consulting clients on optimization opportunities and product adoption strategies to scale their growth on TikTok.</li>
<li>Collaborate cross-functionally with Measurement, Product, Creative, and Ad Ops teams to ensure seamless technical setup, creative testing, and accurate performance reporting.</li>
<li>Champion TikTok’s app advertising solutions internally and externally, sharing learnings and best practices to raise the team’s and market’s overall performance capability.</li>
<li>Educate clients on TikTok’s evolving performance stack, including measurement solutions, conversion APIs, and SKAN readiness, while collecting feedback to influence product development.</li>
</ul>
Qualifications
<br><br>
<b>Minimum Qualifications:</b><br>
<ul>
<li>Language & Communication: Due to the nature of the clients and regions this role will be supporting, fluency in English and Arabic (spoken and written), with strong client-facing communication skills is essential.</li>
<li>Experience & Track Record: At least 5 years experience in digital marketing, ad tech, or mobile app growth, with proven success managing app-first advertisers.</li>
<li>Performance & Analytics: Strong analytical skills with the ability to interpret datasets, link performance metrics (CAC, ROAS, retention, etc.) to business outcomes, and drive campaign optimization.</li>
<li>Hands-On Campaign Expertise: Direct experience running UA and performance campaigns on auction-based platforms, with working knowledge of MMPs, attribution frameworks, and SKAN best practices.</li>
<li>Market & Industry Knowledge: Deep understanding of the GCC & Egypt app market, especially FinTech, travel, eCommerce, and utilities.</li>
</ul>
<b>Preferred Qualifications:</b><br>
<ul>
<li>Sales & Growth Orientation: Sales-minded with strong account management skills, ideally scaling app-first clients across competitive verticals.</li>
<li>App-First Industry Expertise: Experience working with or within global app developers, gaming, or app-first companies, with insight into growth and monetization strategies.</li>
<li>Technical Proficiency: Understanding of app marketing infrastructure, including SDK integrations, server-to-server tracking, conversion APIs, and event setup.</li>
<li>Measurement & Testing Skills: Proven ability to conduct measurement studies (incrementality tests, A/B experiments, LTV modeling) and apply results to optimize growth.</li>
<li>Creative & Strategic Thinking: Familiarity with creative testing methodologies and ability to translate technical concepts into actionable business recommendations for diverse stakeholders.</li>
</ul>
Job Information
<br><br>
About TikTok
<br><br>
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
<br><br>
​
<br><br>
Why Join Us
<br><br>
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
<br><br>
​
<br><br>
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
<br><br>
​
<br><br>
​
<br><br>
Diversity & Inclusion
<br><br>
​
<br><br>
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Client Solutions Manager - MENA Growth - Apps - Global Business Solutions (Arabic Speaking)

Christian Dior Couture

<div>
 Position
 <br/>
 <br/>
 We are seeking a dedicated and passionate Client Specialist to join our newly established Salon Priv&eacute; department. This role is pivotal in delivering an exceptional luxury experience to our super elite clients. The Client Specialist will manage exclusive client events, coordinate one-to-one meetings, and support VIP Client Managers to ensure the highest standards of service and client satisfaction.
 <br/>
 <br/>
 Job responsibilities
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   One-to-One Client Meetings:
  </li>
  <li>
   Coordinate and manage one-to-one meeting&rsquo;s agenda within Salon Prive ensuring all preparations are flawless.
  </li>
  <li>
   Working closely with VIP Client Managers to keep them on track with their appointments to ensure the calendar is full of high-quality meetings.
  </li>
  <li>
   Collaborate with all relevant stakeholders to ensure effective scheduling and preparation for client meetings.
  </li>
  <li>
   Work closely with other departments to ensure the availability of selected merchandise and bespoke services prior to client meetings.
  </li>
  <li>
   Client Experience Management:
  </li>
  <li>
   Enhance the VIP client portfolio by recruiting high-net-worth clients through business and corporate connections with external stakeholders and business getters
  </li>
  <li>
   Support VIP Client Managers during client visits, offering personalized assistance and ensuring an unparalleled luxury experience.
  </li>
  <li>
   Address any client needs or requests promptly and efficiently, maintaining the highest level of discretion and professionalism.
  </li>
  <li>
   Collect and analyze client feedback to continuously enhance the luxury experience.
  </li>
  <li>
   Exclusive Client Events:
  </li>
  <li>
   Support the organization of exclusive client events within Salon Priv&eacute;.
  </li>
  <li>
   Collaborate with the marketing team to ensure all events within Salon Prive adhere to Dior&rsquo;s brand standards and guidelines.
  </li>
  <li>
   Set the full agenda for Salon Prive events, ensuring it is engaging, tailored to client expectations, and reflects the essence of Dior.
  </li>
  <li>
   Monitor and forecast an accurate marketing and event budget.
  </li>
  <li>
   Prepare the required reports for the event guest list criteria and post-event reports for all Salon Prive events.
  </li>
  <li>
   Ensure all aspects of the Salon Prive events, from invitations to execution, are meticulously handled to reflect the Dior brand's luxury standards.
  </li>
  <li>
   Collaboration and Support:
  </li>
  <li>
   Work in close collaboration with the Uber Luxury Manager and other team members to achieve departmental goals.
  </li>
  <li>
   Assist in the development of strategies to attract and retain elite clients, enhancing client loyalty and satisfaction.
  </li>
  <li>
   Stay informed about Dior's latest products, services, and events to provide knowledgeable and informed assistance to clients.
   <br/>
   <br/>
  </li>
 </ul>
 Profile
 <br/>
 <br/>
 <ul>
  <li>
   Proven experience in a luxury retail environment, with a strong focus on client experience and event management.
  </li>
  <li>
   Exceptional interpersonal and communication skills, with the ability to build and maintain relationships with elite clients.
  </li>
  <li>
   Strong organizational skills and attention to detail, ensuring every client interaction is flawlessly executed.
  </li>
  <li>
   Ability to work in a fast-paced, dynamic environment, managing multiple tasks simultaneously.
  </li>
  <li>
   A deep understanding and appreciation of luxury brands, with a passion for delivering outstanding service.
  </li>
  <li>
   Discretion, professionalism, and a commitment to upholding the highest standards of confidentiality.
  </li>
 </ul>
</div>


Client Development Specialist - Dubai Mall

Christian Dior

<p></p><div><div><div><div><h3 class="jobSectionHeader"><b>Position
</b></h3><p></p><p>We are seeking a dedicated and passionate Client Specialist to join our newly established Salon Priv&eacute; department. This role is pivotal in delivering an exceptional luxury experience to our super elite clients. The Client Specialist will manage exclusive client events, coordinate one-to-one meetings, and support VIP Client Managers to ensure the highest standards of service and client satisfaction.
</p></div><p></p><div><h3 class="jobSectionHeader"><b>Job responsibilities
</b></h3><p></p><p><b>Key Responsibilities:
</b></p><div><ul><li><b>One-to-One Client Meetings:
</b></li></ul><ul><li>Coordinate and manage one-to-one meeting&rsquo;s agenda within Salon Prive ensuring all preparations are flawless.
</li><li>Working closely with VIP Client Managers to keep them on track with their appointments to ensure the calendar is full of high-quality meetings.
</li><li>Collaborate with all relevant stakeholders to ensure effective scheduling and preparation for client meetings.
</li><li>Work closely with other departments to ensure the availability of selected merchandise and bespoke services prior to client meetings.
</li></ul><ul><li><b>Client Experience Management:
</b></li></ul><ul><li>Enhance the VIP client portfolio by recruiting high-net-worth clients through business and corporate connections with external stakeholders and business getters
</li><li>Support VIP Client Managers during client visits, offering personalized assistance and ensuring an unparalleled luxury experience.
</li><li>Address any client needs or requests promptly and efficiently, maintaining the highest level of discretion and professionalism.
</li><li>Collect and analyze client feedback to continuously enhance the luxury experience.
</li></ul><ul><li><b>Exclusive Client Events:
</b></li></ul></div><div><ul><li>Support the organization of exclusive client events within Salon Priv&eacute;.
</li><li>Collaborate with the marketing team to ensure all events within Salon Prive adhere to Dior&rsquo;s brand standards and guidelines.
</li><li>Set the full agenda for Salon Prive events, ensuring it is engaging, tailored to client expectations, and reflects the essence of Dior.
</li><li>Monitor and forecast an accurate marketing and event budget.
</li><li>Prepare the required reports for the event guest list criteria and post-event reports for all Salon Prive events.
</li><li>Ensure all aspects of the Salon Prive events, from invitations to execution, are meticulously handled to reflect the Dior brand's luxury standards.
</li></ul></div><div><ul><li><b>Collaboration and Support:
</b></li></ul><ul><li>Work in close collaboration with the Uber Luxury Manager and other team members to achieve departmental goals.
</li><li>Assist in the development of strategies to attract and retain elite clients, enhancing client loyalty and satisfaction.
</li><li>Stay informed about Dior's latest products, services, and events to provide knowledgeable and informed assistance to clients.
</li></ul></div></div><p></p><div><h3 class="jobSectionHeader"><b>Profile
</b></h3><p></p><ul><li>Proven experience in a luxury retail environment, with a strong focus on client experience and event management.
</li><li>Exceptional interpersonal and communication skills, with the ability to build and maintain relationships with elite clients.
</li><li>Strong organizational skills and attention to detail, ensuring every client interaction is flawlessly executed.
</li><li>Ability to work in a fast-paced, dynamic environment, managing multiple tasks simultaneously.
</li><li>A deep understanding and appreciation of luxury brands, with a passion for delivering outstanding service.
</li><li>Discretion, professionalism, and a commitment to upholding the highest standards of confidentiality.
</li></ul></div></div></div><p></p><div><div><div><div><div><h2 class="jobSectionHeader"><b><i>CHRISTIAN DIOR
</i></b><br>
<b>MAISON
</b><br>
</h2><div><i>&ldquo;Whatever you do &ndash; whether for work or pleasure &ndash; do it with passion! Live with passion,&rdquo; </i>wrote Christian Dior.
<br>
Well before he embarked on his destiny as a couturier, Christian Dior was fascinated with art. The young Normandy native and several friends opened an art gallery when he was just 23. In 1938 he learned the m&eacute;tier of pattern cutter with Robert Piguet and three years later began working as a designer for Lucien Lelong. Right from the founding of his Maison in 1946, he transformed his dreams into irresistible creations, seeking to break with the somber war years by elevating pure joy. His visionary spirit celebrated and enchanted women the world over. In only ten years, Monsieur Dior revolutionized the conventions of elegance and femininity, designing collections infused with dreams.</div></div></div></div></div></div></div><p></p>

Prime Options Real Estate LLC

<p>Market &amp; Client Development</p><p>FOR ENGINEERING CONSULTANICES</p><ul><li><b>Identify new business opportunities</b> in infrastructure, construction, energy, or other engineering sectors.</li><li><b>Research market trends</b> and upcoming projects (public and private tenders, government initiatives).</li><li>Build and maintain a <b>pipeline of prospective clients</b>: developers, government agencies, contractors, and investors.</li><li>Represent the consultancy at <b>industry events, exhibitions, and networking sessions</b>.</li></ul><p>2. Proposal &amp; Tender Management</p><ul><li>Work with engineering teams to <b>prepare technical and financial proposals</b>, pre-qualifications, and bid submissions.</li><li>Coordinate internal resources to meet <b>tender deadlines and compliance requirements</b>.</li><li>Negotiate commercial terms and <b>assist in contract finalization</b>.</li></ul><p>3. Strategic Planning</p><ul><li>Contribute to the <b>business development strategy</b>, setting revenue targets and key performance indicators (KPIs).</li><li>Analyze competitors, pricing trends, and client feedback to <b>refine service offerings</b>.</li></ul><p>4. Client Relationship Management</p><ul><li>Act as the <b>primary liaison</b> between clients and the engineering/technical team during early project stages.</li><li>Ensure <b>high client satisfaction</b> to encourage repeat business and referrals.</li></ul><p>5. Financial &amp; Reporting Tasks</p><ul><li>Forecast revenue from new and existing clients.</li><li>Prepare <b>regular reports</b> on pipeline status, wins/losses, and market intelligence for senior management.</li></ul><p>6. Cross-Functional Collaboration</p><ul><li>Work with <b>design, engineering, and project management teams</b> to align proposals with technical capabilities.</li><li>Coordinate with marketing for <b>brochures, presentations, and online content</b>.</li></ul><p>Qualifications:</p><p>1. Atleast 5 years of experience for the same field.</p><p>2. Bachelor Degree</p><p>Job Type: Full-time</p>

Business Development Manager

<p>Market &amp; Client Development</p><ul><li><b>Identify new business opportunities</b> in infrastructure, construction, energy, or other engineering sectors.</li><li><b>Research market trends</b> and upcoming projects (public and private tenders, government initiatives).</li><li>Build and maintain a <b>pipeline of prospective clients</b>: developers, government agencies, contractors, and investors.</li><li>Represent the consultancy at <b>industry events, exhibitions, and networking sessions</b>.</li></ul><p>2. Proposal &amp; Tender Management</p><ul><li>Work with engineering teams to <b>prepare technical and financial proposals</b>, pre-qualifications, and bid submissions.</li><li>Coordinate internal resources to meet <b>tender deadlines and compliance requirements</b>.</li><li>Negotiate commercial terms and <b>assist in contract finalization</b>.</li></ul><p>3. Strategic Planning</p><ul><li>Contribute to the <b>business development strategy</b>, setting revenue targets and key performance indicators (KPIs).</li><li>Analyze competitors, pricing trends, and client feedback to <b>refine service offerings</b>.</li></ul><p>4. Client Relationship Management</p><ul><li>Act as the <b>primary liaison</b> between clients and the engineering/technical team during early project stages.</li><li>Ensure <b>high client satisfaction</b> to encourage repeat business and referrals.</li></ul><p>5. Financial &amp; Reporting Tasks</p><ul><li>Forecast revenue from new and existing clients.</li><li>Prepare <b>regular reports</b> on pipeline status, wins/losses, and market intelligence for senior management.</li></ul><p>6. Cross-Functional Collaboration</p><ul><li>Work with <b>design, engineering, and project management teams</b> to align proposals with technical capabilities.</li><li>Coordinate with marketing for <b>brochures, presentations, and online content</b>.</li></ul><p>Qualifications:</p><p>1. Atleast 5 years of experience for the same field.</p><p>2. Bachelor Degree</p><p>Job Type: Full-time</p>

Business Developer Engineering Consultancies

Standard Chartered Bank

<div><div><div><div><div><div><div><div><p>Job ID: 41037
 </p><p>Location: Dubai, AE
 </p><p>Area of interest: Private Banking &amp; Wealth Management
 </p><p>Job type: Regular Employee
 </p><p>Work style: Office Working
 </p><p>Opening date: 2 Oct 2025
</p></div>
</div></div></div></div></div></div><p></p><div><div><div><div><div><div><div><div><b>Job Summary</b></div>
</div><div><div>
We are seeking a senior Discretionary Portfolio Management (DPM) Specialist to join our DPM team in Dubai. This role will be pivotal in driving the sales and servicing of our DPM solutions, with a key focus on client engagement, collaborating with our Relationship Managers, and ensuring compliance within the DPM business. The ideal candidate will possess deep knowledge of investment management, a strong track record in selling DPM to Ultra Hight Net Worth (UHNW) /Family Offices, and is determined to establish DPM as a core offering within our Private Bank in Dubai.</div></div></div><div><div><div><b>
Key Responsibilities</b></div>
</div><div><ul><li>Drive the growth of the DPM business by collaborating with Relationship Managers to identify, pitch, and onboard new DPM clients. Act as a subject matter expert for our DPM offerings, ensuring that RMs and clients understand the value proposition.</li>
<li>Provide ongoing after-sales service to DPM clients, ensuring that their portfolios are aligned with their financial goals and risk profiles. Address client queries, conduct periodic portfolio reviews, and maintain high levels of client satisfaction.</li>
<li>Conduct training sessions and workshops for Relationship Managers to enhance their understanding of DPM products. Equip RMs with the tools and knowledge they need to confidently recommend DPM solutions to clients.</li>
<li>Act as a liaison between the DPM team and the Private Bank, ensuring that client needs are communicated effectively to portfolio managers. Support the portfolio management team with client feedback and market intelligence.
</li><li>Stay abreast of market trends, investment opportunities, and changes in the regulatory environment. Provide insights and updates to both clients and internal teams on the performance and strategy of DPM portfolios.</li>
<li>Ensure the DPM business complies with applicable internal and external regulatory requirements. Monitor and manage risks in line with the firm&rsquo;s risk management framework. Work closely with compliance teams to address regulatory matters as they pertain to DPM operations</li>
<li>Stay updated on global market trends, regulatory changes, and investment opportunities that may impact DPM portfolios and strategies.</li>
<li>Contribute to internal projects aimed at improving the DPM offering, client experience, or operational efficiency.</li>
<li>Represent the DPM business at client meetings, conferences, and industry events to promote the firm's expertise in discretionary portfolio management.</li>
</ul></div></div><div></div><div><div><div><b>Skills and Experience</b></div>
</div><div><ul><li>Sales of Discretionary Portfolios</li><li>Client Facing Experience</li><li>Multi Asset Investment</li><li>Fixed Income Investment</li></ul></div></div><div><div><div><b>
Qualifications</b></div>
</div><div><ul><li>Experience: Experience in DPM sales or portfolio management, preferably in a Private Banking context.</li><li>Education: University degree in finance, economics, or related. CFA qualification is an advantage.</li><li>Technical Skills: Strong knowledge of asset allocation, portfolio construction, risk management, and financial markets.</li><li>Mindset: Self-starter with a strong drive to shape and develop the role and deliver required sales results while maintaining excellent collaboration.</li></ul></div></div><div><div><div><b>
About Standard Chartered</b></div>
</div><div><div>
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</div>
<div>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</div>
<div>Together we:</div>
<ul><li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul></div></div><div><div><div><b>What we offer</b></div>
</div><div><div><b>
In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</div>
<ul><li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li>
</ul></div></div></div>
</div></div></div></div><div><div><p>www.sc.com/careers</p></div></div></div><div></div>

Client Portfolio Manager, DPM

Infosys

<div><b>Role Information</b><div><div><div><b>
Role </b></div><div>Business Development Manager</div></div><br>
<div><div><b>
Role Designation </b></div><div>Business Development Manager/ Sales Manager<br>
Senior Business Development Manager/ Senior Sales Manager</div></div><br>
<div><div><b>
Career Stream </b></div><div>Global Markets</div></div><br>
<div><div><b>
Career Sub Stream </b></div><div>Sales</div></div><br>
<div><div>
</div></div><br>
<div><div><b>Reports to </b></div><div>Sales Head</div><h2 class="jobSectionHeader"><b>
Billable</b><b> Role (Y/N)</b></h2><div>
 N</div></div><br>
<div><div><b>
Supervises </b></div><div>Not specified</div><h2 class="jobSectionHeader"><b>
Billable Utilization
 </b></h2><div>NA</div></div><br>
<div><div><h2 class="jobSectionHeader"><b>
Financial Size
</b></h2><h2 class="jobSectionHeader"><b>(Revenue/ Budget/Span)</b></h2></div><div>
 2-3 New accounts (1-2 class A) per half<br>
US$ 1-2M per half</div><div><h2 class="jobSectionHeader"><b>
Incumbency
</b></h2><h2 class="jobSectionHeader"><b>(Single/ Multiple)</b></h2></div><div>
 Multiple</div></div><br>
<div><div><h2 class="jobSectionHeader"><b>
Team Size &amp; Dispersion</b></h2><h2 class="jobSectionHeader"><b>
(Direct &amp; Indirect reports, Single/ Multiple locations)</b></h2></div><div>
 TAL of 30-35 account; 7-10 being Class A/Must Win<br>
Number of Direct reports : 1-2</div><div><h2 class="jobSectionHeader"><b>
Location
</b></h2><h2 class="jobSectionHeader"><b>(Onsite/ Offshore)</b></h2></div><h2 class="jobSectionHeader"><b>
Onsite / Offshore</b></h2></div><div><h2 class="jobSectionHeader"><b><br>
</b></h2></div><br>
<div><h2 class="jobSectionHeader"><b>Operating Network </b><b>(Internal)</b></h2><h2 class="jobSectionHeader"><b>
Head of Sales, Account Development Specialist, All HBUs, IBU delivery, Finance, Legal, HR, CCD, IS, UPAMs, GEMs, DHs, IBU Heads, NBD team, HoS</b></h2></div><div><h2 class="jobSectionHeader"><b><br>
Operating Network </b><b>(External)</b></h2><h2 class="jobSectionHeader"><b>
Clients (CXOs, Business Leadership, IT Leadership and below, Procurement office, Client Audit and compliance), Alliance partners, other contractors at Client (direct competitors, other companies managing PMO, independent contractors etc.)</b></h2></div><br>
</div>
0<div><div><div>
Business Development Manager/ Sales Manager<br>
Senior Business Development Manager/ Senior Sales Manager</div></div><br>
<div><div>
Generate leads through &ndash; meetings / presentations at conferences, partner contacts, contacts in client organizations, news reports, analysts, and deal consultants. Do customer profiling, A/C Planning and set revenue / margin targets by services line at the account level. Create and / or edit messaging around Infosys services and solutions as is necessary. Identify and secure meetings with the right contacts in the client organization; Anchor meetings and pursue any opportunities generated with the help of pre-sales, partner units and external partners. Research and provide analysis on all key accounts to attain an understanding of needs, develop organization charts / structures for all key accounts. Identify the right team internally and for meetings, identify the right external partners (based on fitment, market presence, internal capabilities, and price and prospect preference), Provide intelligence on competition, Figure out the target price, help get the internal approvals, co-develop and provide inputs to model / solution and provide content as is necessary. Negotiate teaming agreements and prices with external partners. Negotiate MSA terms and conditions. Effectively handover the project to delivery for execution (in case of the won projects). Develops account plan, relationship map, Signs off on SOWs, submits invoices, follows up for payment release. Handover the account to the right person(mostly an EM) at the right time based on guidance from the manager WITH THE OBJECTIVE OF coming up with a winning strategy to meet A/C opening and revenue targets, penetrating the account by positioning Infosys strategically and as a trusted partner, develop a winning proposal, ensure a win and sufficient and necessary document to start the work, creating a pipeline of opportunities across the service mix, creating a long term relationship with the prospect and growing in the account as per 18 m plan and ensuring account is moved from &quot;hunt&quot; to &quot;farm&quot; mode WITHIN the assigned set of accounts and within organizational policies and guidelines.</div></div><br>
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Educational Qualification and Experience Requirements</b><br>
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20<div><div><div>
Business Development Manager/ Sales Manager<br>
Senior Business Development Manager/ Senior Sales Manager</div><div><b> Engineering Graduate</b></div><div><b> CA / Tier MBA*</b></div><div><b> Non Engineering Graduate</b></div><div><b> PhD</b></div></div><br>
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Minimum No. of Years </b></div><div>11</div><div> 9</div><div><b> Career Stream </b></div><div>NA</div></div><br>
</div><ul><li><i>Categorized based on Infosys recognized list of colleges and courses
</i></li></ul><br>
<b>For Higher Proficiency </b>20<div><div><div><b>
Career Stream </b></div><div><b>Engineering Graduate</b></div><div><b> CA / Tier MBA*</b></div><div><b> Non Engineering Graduate</b></div><div><b> PhD</b></div></div><br>
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Minimum No. of Years </b></div><div>14</div><div> 12</div><div> Global Markets</div><div> NA</div></div><br>
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2<div><div><div>
Global Markets</div></div><br>
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Knowledge of business processes of the client and the underlying Economics of the industry, competitive dynamics<br>
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<div></div><b>Areas of Responsibility</b><br>
<ul><li><b>Business Planning &ndash; Organization / Unit Level</b></li></ul>
The Business Development Manager will provide revenue and profitability numbers for TAL accounts. S/He will market / segment analysis and needs / services / solutions identification to the HOS, <b>in order to</b> help setting revenue / margin goals at the unit level.<br>
<ul><li><b>Sales Planning and Review
</b></li></ul>The Business Development Manager will, for the assigned the target accounts(TAL) identified by HoS, do customer profiling, A/C Planning and set revenue / margin targets by services line at the account level, <b>in order to</b> come up with a winning strategy to meet A/C opening and revenue targets.<br>
<ul><li><b>Market Development</b></li></ul>
The Business Development Manager will persuade clients to provide and commit to industry wide reference, analyst references, case studies, joint webinars, and joint speaking engagements. S/He will provide input on specific events / sponsorships to corporate marketing. Create and / or edit messaging around Infosys services and solutions as is necessary, participate in events and conferences, identify new alliances, participate in joint alliance marketing events, and conferences <b>in order to</b> support revenue growth and increase ROI on events.<br>
<ul><li><b>Customer Prospecting</b></li></ul>
The Business Development Manager will identify the right contacts in the client organization, secure meeting with the clients concerned, set appropriate agenda (client context and pain points, industry / competitive context, Infosys value propositions, anchor meetings and pursue any opportunities generated with the help of pre-sales, partner units and external partners, research and provide analysis on all key accounts to attain an understanding of needs, develop organization charts / structures for all key accounts.<br>
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The Business Development Manager will create a/c plan, enlist executive sponsorship, ensure active participation from HBUs / Partners concerned, provide account context (includes topics to avoid), allocate roles and responsibilities for ongoing client interactions, review meeting material <b>in order to</b> penetrate the account by positioning Infosys strategically and as a trusted partner. S/He generates leads through &ndash; meetings / presentations at conferences, partner contacts, contacts in client organizations, news reports, analysts, deal consultants, <b>in order to</b> create a pipeline of opportunities (unqualified pipeline).<br>
<ul><li><b>Opportunity Identification and Qualification</b></li></ul>
The Business Development Manager will identify the opportunities in the TAL and get them qualified for pursuit, create an opportunity plan for top opportunities, ensure alignment with appropriate partner units, exec sponsorships etc.<b> in order to</b> create a healthy pipeline across the service mix.<br>
<ul><li><b>Proposal Development</b></li></ul>
The Business Development Manager will identify the right team (with help of HoS, if required), right external partners (based on fitment, market presence, internal capabilities, price and prospect preference). S/He will provide intelligence on competition, Figure out the target price, help get the internal approvals, co-develop and provide inputs to the model / solution and provide content as is necessary <b>in order to</b> develop a winning proposal.<br>
<ul><li><b>Proposal Negotiation and Closure</b></li></ul>
The Business Development Manager will set up meeting with the prospect to present technical proposal, discuss the commercials, identify the right team for the meetings, negotiate commercials, get LOE / SOW, and upload the LOE/SOW in the system, <b>in order to</b> ensure a win and sufficient and necessary document to start the work and negotiate teaming agreements and prices with external partners <b>in order to</b> get the best price. S/He will unsure effective handover of the project to delivery for execution (in case of the won projects).<br>
<ul><li><b>Contracting and MSA</b></li></ul>
The Business Development Manager will identify &quot;MSA accounts&quot;, position Infosys as strategic partner with presenting value proposition and create environment for signing an MSA (e.g. empanelment.), negotiate MSA terms and conditions <b>in order to</b> create a long term relationship with the prospect.<br>
<ul><li><b>Account Planning and Review</b></li></ul>
The Business Development Manager will develop the Account Plan in conjunction with the other stakeholders (Service line mix, revenues, profitability.) S/He develops relationship map, market share analysis, owns, communicates and executes as per the A/c plan, and conducts periodic review of plan with higher Management <b>in order to</b> grow in the Account as per 18m plan.<br>
<ul><li><b>Account Mining</b></li></ul>
The Business Development Manager will identify the right contacts in the client organization, secure meeting with the clients concerned and sets appropriate agenda (client context and pain points, industry / competitive context, Infosys value propositions), anchor meetings and close any opportunities generated.<br>
S/He will ensure active participation from HBUs / partners concerned provides account context (including topics to avoid), allocates roles and responsibilities for ongoing client interactions, reviews meeting material, <b>in order to</b> grow the account by positioning Infosys strategically and as an existing trusted partner. Handover the account to the right person (mostly an EM) at the right time based on guidance from the manager <b>in order to</b> ensure account is moved from &quot;hunt&quot; to &quot;farm&quot; mode.<br>
<ul><li><b>Account Operations</b></li></ul>
The Business Development Manager will sign off on SOWs / Contracts and follow up with the client to sign SOWs and upload into OMS. S/He submits invoices to client periodically and resolves any disputed amounts invoiced, follows up with clients (at succeeding levels if necessary) for release of payments, identifies the right list of clients for CSAT and follows up with client if necessary for CSAT and ELF <b>in order to</b> minimize revenue leakage for services delivered and enhance client satisfaction.
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The Business Development Manager will (Cimba Related) engage in creation of company, opportunity, contacts, proposal, proposal number, ensure creation of OM; ensure opportunity is kept up to date in terms of profile, start date, value etc. Schedule top 10 opportunity, pipeline and account review with HoS on defined periodic basis <b>in order to</b> ensure discipline, availability of data (person independence), right projections at the org level and data driven decision making.<br>
<ul><li><b>Relationship Management</b></li></ul>
The Business Development Manager will handle customer complaints about project executions across IBU delivery and HBUs identify and recommend the right Infosys executives with whom the client can connect, set up meetings and set the right expectations. S/He recommends public engagements / conferences / Infosys events that the client and Infosys can jointly benefit from, gets the clients to participate in events and conferences of mutual benefit, sets up periodic reviews with important customer stakeholders per pre-agreed format, expectation setting with individual clients (who can be influenced) before the Account relationship review document is presented formally, publishing of action items and tracking to closure.<br>
3rd party: S/He develops relationship with third party vendors as is necessary.
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The Business Development Manager will (Within Infosys) collaborate with Delivery management (HBU &amp; IBU delivery), HoS, Finance / Legal and IBU Leadership to resolve escalations. S/He identifies and sells to Infosys executives the specific client they should connect with, prepares executive briefing documents. Coaches on high level messages that resonate with account context. S/He identifies the right speakers / hosts (including self if applicable- higher proficiency) at the conferences with whom the client can connect / address the audience, incorporates internal feedback on the relationship review document to be presented, allocates roles to Infosys participants in the review and track action items to closure, <b>in order to </b>ensure a delighted customer.<br>
<ul><li><b>People Management</b></li></ul>
The Business Development Manager will guide team members, career planning, mentoring, reviews, appraisals, salary input, promotion input, grievance handling, <b>in order to</b> ensure an engaged employee.<br>
<ul><li><b>Organization Initiatives</b></li></ul>
The Business Development Manager will take part in the organization level initiatives as guided by the manager <b>in order to</b> contribute to the growth / success of the organization.<br>
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<b>Knowledge, Skills required for the role</b><br>
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<b><i>Knowledge:</i></b> Knowledge of outsourcing business, cost and revenue drivers for an IT organization, Business case creation, Financial ratios and analysis (IRR, NPV, ROCE etc.), Statistical analysis (regression, correlation, mean, median, mode, frequency distributions), Presentation skills, knowledge of legal and contracting issues, develop a high level knowledge (including value proposition) of Infosys&rsquo; offerings.<br>
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<b><i>Skills:</i></b> Effective and structured communication skills (consultative skills when combined with business case creation above), conflict resolution / consensus building skills, problem solving skills, negotiation skills, Commercial Acumen, identification of political land, sense of humor, leadership and networking skills.<br>
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<b>Performance Measures</b><br>
<ul><li><b>Sales Planning and Review
</b></li></ul><ul><li>18 month Revenue</li><li>
Number of new A/Cs opened</li><li>
Profitability</li><li>
Service Line Mix</li></ul>
<ul><li><b>Market Development</b></li></ul>
Number of references provided<br>
<ul><li><b>Customer Prospecting</b></li></ul>
Unqualified Pipeline<br>
<ul><li><b>Opportunity Identification and Qualification</b></li></ul>
Qualified Pipeline<br>
<ul><li><b>Proposal Development</b></li></ul>
Win ratio<br>
<ul><li><b>Proposal Negotiation and Closure</b></li></ul><ul><li>
Win ratio</li><li>
Revenue at risk</li></ul>
<ul><li><b>Contracting and MSA</b></li></ul><ul><li>
Suggested - time to close MSA</li><li>
Ensuring MSAs are up to date</li></ul><br>
<ul><li><b>Account Planning and Review</b></li></ul><ul><li>
Account Revenue</li><li>
HBU Revenue mix</li><li>
Account margin</li><li>
Number of large deals</li><li>
Percentage of non-linear revenue</li></ul>
<ul><li><b>Account Mining</b></li></ul><ul><li>
Number of new buying centers</li><li>
$ From new buying centers</li><li>
Number of new service lines</li><li>
$ from new service lines</li></ul>
<ul><li><b>Account Operations</b></li></ul><ul><li>
RAR, DSO days</li><li>
CSAT Score</li><li>
ELF score</li><li>
Sales process compliance (percentage) - generated in Cimba</li></ul>
<ul><li><b>Relationship Management</b></li></ul><ul><li>
Number of client escalations</li><li>
Number of CXO meetings</li><li>
CSAT</li><li>
ELF scores</li></ul>
<ul><li><b>People Management</b></li></ul>
Score on 360-degree feedback<br>
<ul><li><b>Organization Initiatives</b></li></ul>
Number of organization level initiatives<br>
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<b>Additional Criteria for Higher Proficiency:</b><br>
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<b>Tasks</b>:
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Bigger portfolio, a team of ABDM/BDMs, Org level initiatives</div>

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