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customer service representative Jobs in Dubai

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business development specialist

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client relations specialist

Analytix Business Consultants

Job Description:Languages- Hindi and English MandatoryWe are seeking a motivated Customer Relations Executive to join our team in a business setup company. The ideal candidate will be the first point of contact for clients looking to establish or grow their businesses. You will assist clients with inquiries, provide information about our services, and ensure a smooth and professional experience throughout their business setup journey.Key Responsibilities:<ul><li>Serve as the main point of contact for clients seeking business setup services.</li><li>Respond to client inquiries via calls, emails, and in-person meetings.</li><li>Provide accurate information about company services, packages, and procedures.</li><li>Coordinate with internal teams to ensure smooth processing of client requirements.</li><li>Maintain client records and update CRM systems regularly.</li><li>Follow up with clients to ensure satisfaction and address any concerns.</li><li>Collect feedback to help improve service quality and customer experience.</li></ul>Qualifications &amp; Requirements:<ul><li>Education: Bachelor&rsquo;s degree in any field.</li><li>Languages: Fluent in English; Hindi preferable.</li><li>Experience: Previous experience in customer relations or client-facing roles is preferred.</li><li>Gender Preference: Female candidates only.</li><li>Excellent communication and interpersonal skills.</li><li>Strong customer service orientation with problem-solving abilities.</li><li>Ability to multitask and manage time efficiently.</li></ul>Additional Information:<ul><li>Work in a professional business setup services environment.</li><li>Opportunity to learn about company formation, licensing, and compliance processes.</li><li>Competitive salary and growth opportunities.</li></ul>Job Type: Full-timeEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>customer service : 2 years (Preferred)</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,000.00 per month

Customer Service Executive- Female

WORDCRAFT LEGAL TRANSLATION

Wordcraft Legal Translation is looking for a dynamic and motivated Female Arabic-Speaking Sales Specialist to join our growing team.If you enjoy client interaction, field visits, and building long-term professional relationships&mdash;especially with law firms and advocates&mdash;this role is for you.Position:Sales Specialist (Female &ndash; Arabic Speaker)Key Responsibilities:<ul><li>Promote Wordcraft&rsquo;s legal translation and related services to law firms, legal advocates, and corporate clients</li><li>Conduct field visits to law offices, courts, and corporate locations</li><li>Build and maintain strong, long-term relationships with legal professionals</li><li>Identify new business opportunities and generate qualified leads</li><li>Achieve monthly sales targets and contribute to business growth</li><li>Coordinate with internal translation, operations, and customer support teams</li><li>Follow up on quotations, client inquiries, and ongoing requirements</li></ul>Requirements:<ul><li>Fluent in Arabic and English (Mandatory)</li><li>Strong communication, negotiation, and presentation skills</li><li>Minimum 1 year of sales or business development experience</li><li>(Experience in legal translation, legal services, or B2B services is an advantage)</li><li>Comfortable with field sales and client visits</li></ul><ul><li>UAE driving license is an advantageWhat We Offer:</li></ul><ul><li>Attractive salary + performance-based incentives</li><li>Employment visa &amp; medical insurance</li><li>Professional work environment with growth opportunities</li><li>Supportive team and structured sales processes</li></ul>Job Type: Full-time Location: UAEJob Types: Full-time, PermanentPay: AED3,000.00 - AED5,000.00 per monthLanguage:<ul><li>Arabic (Required)</li></ul>

Sales & Business Development Executive (Arabic Speaker)

MIRA Construction

<div>MIRA Construction L.L.C is seeking a detail-oriented Front-desk specialist with CRM experience to join our dynamic Gym team. In this role, you will be the first point of contact for our clients and visitors, managing all front desk activities while utilising your CRM skills to improve client interactions and data management.
Key Responsibilities:<ul>
<li>
Greet and assist clients and visitors in a professional and friendly manner.</li>
<li>Manage incoming phone calls, emails, and messages efficiently.</li>
<li>Utilise CRM software to input and update clients' information, track interactions, and manage lead generation.</li>
<li>Schedule appointments, meetings, and coordinate logistics as required.</li>
<li>Keep the reception area organised and tidy to ensure a welcoming environment.</li>
<li>Assist in administrative tasks, including filing, data entry, and preparing documents.</li>
<li>Provide exceptional customer support to enhance client satisfaction and retention.</li>
<li>Support marketing initiatives and collection of feedback through CRM tools.</li>
</ul>
Requirements<ul>
<li>
Proven experience as a Receptionist or in a similar role.</li>
<li>Familiarity with CRM software and Microsoft Office Suite.</li>
<li>Strong communication and interpersonal skills.</li>
<li>Excellent organisational skills with the ability to multitask.</li>
<li>Fluent in English, with additional languages being a plus.</li>
<li>Professional appearance and attitude.</li>
<li>Working in a Gym previously will be an advantage.</li>
</ul>
Benefits<ul><li>
Competitive salary and commission structure.</li></ul><ul>
<li>Ongoing training and development.</li>
<li>Modern and well-equipped work environment.</li>
<li>Supportive and friendly team.</li></ul></div>

Front-desk specialist with CRM experience

The First Group

<div>Overview:
<div>
Headquartered in Dubai, UAE, The First Group is a dynamic, integrated global property developer with a fast-growing portfolio of upscale hotels, residential properties, F&amp;B brands and real estate asset management services. Since our launch in 2005, we have carved a highly successful niche offering unrivalled property investment opportunities in high-growth markets to clients from more than 70 countries worldwide.</div><div></div><div> 
We were among the first developers to identify the tremendous potential in providing private investors the opportunity to purchase hotel guestrooms, suites and serviced apartments in our collection of upscale properties located in highly popular locations across Dubai. We back up our success with a list of International Property awards along with strategic partnerships with companies such as Wyndham Hotel group, Millennium Hotels, Emirates Airlines and Jumeirah Hotels and Resorts.</div><div></div><div> 
To successful candidates, we offer a diverse progressive corporate working environment with clear growth potential along with award winning sales &amp; marketing tools, a state-of-the-art showroom featuring Dubai&rsquo;s only virtual helicopter tour and endorsements from a number of international sporting celebrities.</div>
Job Description:
<div>
Key Responsibilities:</div><ul><li>
Assist with the onboarding process for new clients, ensuring all required documentation is collected and processed in a timely manner.</li><li>
Manage the processing of client documents accurately and efficiently, ensuring compliance with established procedures and timelines.</li><li>
Verify the accuracy and completeness of client documents, conducting thorough checks to ensure all necessary information is provided.</li><li>
Enter client information and documentation into the CRM accurately, always maintaining data integrity and confidentiality.</li><li>
Track the progress of client documents throughout the processing workflow, providing regular updates to clients and internal stakeholders as needed.</li><li>
Communicate with clients via phone, email, or other channels to request additional information, clarify details, or provide updates on document processing status.</li><li>
Address client inquiries, concerns, or issues related to document processing promptly and effectively, escalating complex issues to appropriate teams when necessary.</li><li>
Provide administrative and operational support to the sales team if required.</li><li>
Ensure compliance with regulatory requirements and company policies governing document processing and client interactions, maintaining accurate records and documentation.</li><li>
Conduct regular quality checks on processed documents to identify any errors or discrepancies, implementing corrective actions as needed to maintain high standards of accuracy and quality.</li><li>
Identify opportunities for process improvement and efficiency gains in document processing and sales support activities, making recommendations for enhancements to streamline workflows and enhance client satisfaction.</li><li>
Collaborate with internal teams such as sales and operations to coordinate document processing efforts, share information, and resolve issues effectively.</li></ul>
Desired Skill &amp; Expertise:
<div>
Desired Skills &amp; Expertise:</div><ul><li>
Excellent communication and interpersonal skills.</li><li>
Ability to work flexible hours, including weekends and holidays.</li><li>
Excellent organizational and time management skills to prioritize tasks and meet deadlines.</li><li>
Strong administrative skills</li></ul></div>

Advisor - Global Solutions

ORO24 DEVELOPMENTS LLC

As a Real Estate Customer Service/Experience Representative, you will be part of a ORO24 Developments Customer Service/Experience Team that strives to provide best in class service to customers. Our customer base is diverse and we&rsquo;re looking for someone who can perform the following duties:Only French Speaking Candidate should apply.JOB DESCRIPTION<ul><li>Guide customers to complete unit/property documentation and registration.</li><li>Follow up with customers on critical and pending issues relating to projects, like (termination of contract, cancellation of contract, transfer letters for the project, defaulters, etc).</li><li>Fully aware of the regulations and laws pertaining to Dubai RERA.</li><li>Provide customers with a exceptional quality service experience.</li><li>Develop and maintain positive customer relations by creating and sustaining good will and by providing consistently responsive quality service.</li><li>Retain customers and reflect professional image of the company.</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution</li><li>Keep records of customer interactions, process customer requests, and file documents.</li><li>Proven ability to tactfully communicate via phone and email with customers, brokers, and internal team members.</li><li>Demonstrated ability to manage multiple projects and tasks daily with efficiency and accuracy.</li><li>Ability to organize and prioritize work assignments to meet deadlines.</li><li>Show tact, discretion, confidentiality and good judgment in handling sensitive and confidential matters and documentation.</li><li>Ability to carry out specific oral and written instructions.</li><li>Meticulous attention to detail and accuracy.</li><li>Execute responsibilities with a sense of urgency and follow-through.</li><li>Ability to collaborate with team members to complete various projects and assignments.</li><li>Ability to use computer software and web-based applications.</li><li>Proficient knowledge of the Microsoft Office Suite (e.g., Word, Excel, PowerPoint, Outlook).</li></ul>Skills &amp; Competencies<ul><li>Requires a bachelor&rsquo;s degree plus minimum of 2 years&rsquo; experience in customer service roles with a Real Estate Developer.</li><li>Excellent communication, interpersonal and presentation skills</li><li>Strong contact handling skills and active listening.</li><li>Familiarity with CRM systems and practices</li><li>Ability to multi-task, prioritize, and manage time effectively</li><li>Customer focus</li><li>Positive, flexible, and proactive</li><li>Attention to detail</li><li>Decision quality</li><li>Professional representable appearance</li></ul>Language Command<ul><li>French: Native or Fluent (Speaking, Writing, Reading)</li><li>Arabic: Native or Fluent (Speaking, Writing, Reading)</li><li>English: Excellent (Speaking, Writing, Reading)</li></ul>Job Types: Full-time, PermanentPay: AED1.00 - AED2.00 per monthExperience:<ul><li>French speaking in customer service: 1 year (Required)</li></ul>Language:<ul><li>French (Required)</li></ul>

French Speaker Customer Service/Experience Representative

The Petshop

<div>
 
 
 Job Overview
 
 
 
 As a CRM &amp; Loyalty Specialist, you are an analytical professional with a proven track record of driving revenue growth and increasing customer retention through targeted communications. You will work closely with the CRM &amp; Loyalty Manager and cross-functional teams to implement engaging, creative, and customer-centric strategies that increase LTV, analyze cohorts, and leverage data for impactful decisions. You will actively execute campaigns, iterate quickly through A/B testing and experimentation, and utilize marketing tools to optimize CRM &amp; Loyalty initiatives. Hands-on experience in planning, launching, and analyzing customer retention campaigns is essential, as is a strong obsession with analytics for both online and offline channels.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Creative Development
 
 
 <ul>
 <li>
 Ideate and assist in developing the CRM &amp; Loyalty campaign calendar in support of the CRM &amp; Loyalty Manager.
 </li>
 <li>
 Develop creatives, content, and blogs with creative teams/agencies, managing briefs to campaign execution.
 </li>
 <li>
 Coordinate internally for product identification, asset reception, stock checks, briefs, feedback, and approvals with managers, designers, and agencies.
 </li>
 <li>
 Create HTML/Email templates, including link creation and UTMs.
 </li>
 <li>
 Build content for multiple channels &ndash; SMS, Email Newsletters, Push Notifications, In-App/In-Web messages, and WhatsApp &ndash; including copywriting, translation, link creation, and testing.
 </li>
 <li>
 Contribute to raising awareness around loyalty programs and key CRM activities by coordinating with product, purchase, social, and e-commerce teams.
 </li>
 </ul>
 
 
 Campaign Setup
 
 
 <ul>
 <li>
 Support the execution of the yearly CRM &amp; Loyalty communication calendar by setting up campaigns in coordination with design, product, data, and loyalty partner teams.
 </li>
 <li>
 Assist in setting up phased campaign automation, monitoring, and updating campaigns.
 </li>
 <li>
 Test and execute campaigns in collaboration with design, product, operations, tech, and data teams.
 </li>
 <li>
 Implement, update, and test all triggered and lifecycle campaigns monthly, working closely with the central team and loyalty partners.
 </li>
 </ul>
 
 
 Reporting
 
 
 <ul>
 <li>
 Monitor, analyze, and optimize results for all CRM communication activities.
 </li>
 <li>
 Develop daily reports using KPIs such as response metrics (opens, clicks, reactivity rate, unsubscribe rate), online conversions, additional revenue, and profitability.
 </li>
 <li>
 Use insights from reports to recommend communication best practices.
 </li>
 </ul>
 
 
 Administrative &amp; Other Tasks
 
 
 <ul>
 <li>
 Coordinate with vendors for invoices related to loyalty &amp; CRM tasks and submit them to accounts.
 </li>
 <li>
 Track and follow up on PO approvals and payments.
 </li>
 <li>
 Monitor monthly CRM creative communication and execution actuals vs. budget.
 </li>
 <li>
 Assist in resolving loyalty program queries in coordination with operations, IT, loyalty partners, and other departments.
 </li>
 <li>
 Support the creation and uploading of CMS pages on-site and in-app to enhance the customer journey, including banners and other assets.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 4+ years of proven experience in Loyalty &amp; CRM.
 </li>
 <li>
 Minimum of a master&rsquo;s degree from a reputed and recognized institution.
 </li>
 <li>
 Highly creative with a keen eye for detail and precision.
 </li>
 <li>
 Strong analytical skills and excellent command of English (Arabic is a plus).
 </li>
 <li>
 Hands-on experience with CRM tools (e.g., MoEngage, Clevertap, Hubspot).
 </li>
 <li>
 Creative thinker with confidence in leading product initiatives.
 </li>
 <li>
 Basic understanding of HTML, AMP, and SQL is a plus.
 </li>
 <li>
 Excellent proofreading and copy-editing skills for all forms of communication, including emails, reports, and newsletters.
 </li>
 <li>
 Sound understanding of marketing principles and CRM marketing best practices.
 </li>
 <li>
 Proficiency with MS Office (Word, Excel, PowerPoint, Publisher) and survey tools (e.g., Google Forms, Typeform).
 </li>
 <li>
 Experience with online measurement tools such as Google Analytics, Facebook Insights, etc.
 </li>
 <li>
 Ability to work collaboratively, proactively, and effectively as a team member to achieve personal and collective goals within tight deadlines with minimal supervision.
 </li>
 <li>
 Self-motivated, well-organized, detail-oriented, and able to prioritize effectively.
 </li>
 <li>
 Strong interpersonal and communication skills.
 </li>
 </ul>
 
 
 
 
 
 Benefits
 
 
 <ul>
 <li>
 Pet-friendly workplace
 </li>
 <li>
 Life and medical insurance
 </li>
 <li>
 Employee discounts
 </li>
 <li>
 Career growth opportunities
 </li>
 <li>
 Fast-paced and dynamic environment
 </li>
 </ul>
</div>

CRM & Loyalty Specialist

imtiaz events and exhibition management

Social Media Specialist responsibilities include:<ul><li>Building and executing social media strategy through competitive and audience research</li><li>Setting up and optimizing company pages within each social media platform</li></ul>Job briefWe are looking for a driven Social Media Specialist to attract and interact with targeted virtual communities and networks users.The goal is to gradually achieve superior customer engagement and intimacy, website traffic and revenue by strategically exploiting all aspects of the social media marketing roadmap.Social media specialists should have a solid understanding of how each social media channel works and how to optimize content so that it is engaging on those channels. You are responsible for joining relevant conversations on behalf of the brand and &ldquo;soft selling&rdquo; the product by providing support to current and prospective customers.Responsibilities<ul><li>Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification</li><li>Generate, edit, publish and share daily content (original text, images, video or HTML) that builds meaningful connections and encourages community members to take action</li><li>Set up and optimize company pages within each platform to increase the visibility of company&rsquo;s social content</li><li>Moderate all user-generated content in line with the moderation policy for each community</li><li>Create editorial calendars and syndication schedules</li><li>Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information</li><li>Collaborate with other departments (customer relations, sales etc) to manage reputation, identify key players and coordinate actions</li></ul>Requirements<ul><li>Proven working experience in social media marketing or as a Digital Media Specialist</li><li>Excellent consulting, writing, editing (photo/video/text), presentation and communication skills</li><li>Demonstrable social networking experience and social analytics tools knowledge</li><li>Adequate knowledge of web design, web development, CRO and SEO</li><li>Knowledge of online marketing and good understanding of major marketing channels</li><li>Positive attitude, detail and customer oriented with good multitasking and organisational ability</li><li>Fluency in English</li><li>BS in Communications, Marketing, Business, New Media or Public Relations</li></ul>Job Types: Full-time, PermanentPay: AED6,000.00 - AED14,000.00 per month

Social Media Specialist

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