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client relations specialist

PRIME HR ADVISORY

We are seeking a polished, organised, and proactive Brand &amp; Client Relations Manager to support the daily operations of our luxury jewellery maison. Working closely with the founder, this role focuses on client communication, coordination, and overall brand organisation.This is an exciting opportunity for someone who enjoys working in a boutique luxury environment and being closely involved in the growth of a high-jewellery brand.Key Responsibilities<ul><li>Support client communication and coordination</li><li>Assist with organising meetings, appointments, and brand activities</li><li>Help coordinate events and client experiences</li><li>Support day-to-day brand operations and organisation</li><li>Liaise with external partners and service providers</li><li>Maintain client records and assist with general administration</li></ul>Requirements<ul><li>Experience in luxury, fashion, jewellery, hospitality, or client-facing roles preferred</li><li>Strong communication and organisational skills</li><li>Professional, presentable, and detail-oriented</li><li>Reliable, discreet, and proactive</li><li>Comfortable working closely with a founder-led brand</li></ul>Pay: Up to AED8,000.00 per monthWork Location: In person

Brand & Client Relations Manager (Luxury Jewellery)

AKS Prime Group

<div>
 
 
 Marketing &amp; Brand Specialist
 
 
 
 
 Location: Dubai, UAE (On-site)
 
 
 
 
 Employment Type: Full-time
 
 
 
 
 Industry: Luxury Interior Design
 
 
 
 
 
 
 
 About the Role
 
 
 
 Our client, an award-winning interior fit-out and design studio, is seeking a Marketing &amp; Brand Specialist to lead and coordinate its full marketing ecosystem.
 
 
 The studio delivers high-end residential, hospitality, and cultural projects across the UAE and internationally. This role is ideal for a strategic, detail-oriented professional with a strong aesthetic sensibility and proven experience managing brand presence across digital, editorial, PR, and offline channels.
 
 
 This position focuses on strategy, coordination, and brand excellence, while also involving hands-on execution to ensure consistent and high-quality brand delivery.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 &middot; Oversee content calendars across Instagram, LinkedIn, TikTok, and Facebook
 
 
 &middot; Coordinate photographers, videographers, designers, and external partners
 
 
 &middot; Ensure consistency in brand tone, messaging, and visual identity
 
 
 &middot; Review and approve content prior to publishing
 
 
 &middot; Manage and update website content, including project portfolios and copy
 
 
 &middot; Plan and oversee editorial/blog calendars and contributors
 
 
 &middot; Ensure SEO-friendly content structure
 
 
 &middot; Draft press releases and manage media relationships
 
 
 &middot; Coordinate award submissions and track media coverage
 
 
 &middot; Maintain organized PR and press archives
 
 
 &middot; Oversee Meta Ads and Google Ads with internal or external support
 
 
 &middot; Monitor budgets, ROI, and performance metrics
 
 
 &middot; Prepare monthly reports and recommend optimizations
 
 
 &middot; Coordinate exhibitions, launches, and industry events
 
 
 &middot; Manage timelines, stakeholders, and on-site execution
 
 
 
 
 
 
 Requirements
 
 
 
 &middot; 2-4 years of marketing experience, preferably in luxury, design, or premium sectors
 
 
 &middot; Strong aesthetic judgment and attention to detail
 
 
 &middot; Excellent English communication and copywriting skills
 
 
 &middot; Experience in social media and brand management
 
 
 &middot; Ability to manage multiple workflows and external collaborators
 
 
 &middot; Highly organized and execution-driven
 
 
 &middot; Interest in design, architecture, art, or luxury brands
 
 
 &middot; Ability to work on-site in Dubai
 
 
 &middot; Experience with Meta Ads and/or Google Ads
 
 
 &middot; Familiarity with WordPress or similar CMS platforms
 
 
 &middot; Background in PR, media relations, or awards
 
 
 
 
 
 
 Benefits
 
 
 
 &middot; AED 5,000 &ndash; 7,000 per month (based on experience)
 
 
 &middot; Performance-based commission
 
 
 &middot; Health insurance &amp; visa provided
 
</div>

Digital Marketing and Brand Specialist

TrustFlight

<div>Working Hours
As required by contract; flexible depending on training delivery.
Work Pattern
Remote, with travel as required.
Travel Requirements
International, sometimes at short notice
On-Call / Shift Work
May be called to deploy if there is a major incident
Special Conditions
Background checks required.
Purpose of the Role
The Crisis Communications Associate is a freelance, ad hoc role within Kenyon's global network of Associates, providing specialist crisis communications expertise to support clients in preparing for, responding to and recovering from crisis incidents.
Working alongside Kenyon's consultants and operational teams, the Associate delivers crisis communications training, workshops and exercises to help strengthen client preparedness. During live incidents, the Associate may be deployed to provide practical communications support, working as part of an integrated crisis management team to develop messaging, advise senior leaders, support media engagement, manage stakeholder communications and help protect organisational reputation during high-pressure situations.
This role requires individuals who can quickly adapt to different client environments, work collaboratively within multidisciplinary response teams and provide calm, professional advice in complex and fast-moving situations. Associates are engaged on an as-needed basis for both preparedness activities and operational deployments, with opportunities to support clients across a range of industries and geographical locations.
Associates are engaged on an as-needed basis for both preparedness activities and operational deployments, supporting clients across aviation and other highly regulated or high-risk sectors, including transportation, oil &amp; gas, hospitality, manufacturing, government, energy and critical infrastructure.
Scope &amp; Decision-Making Authority
Autonomous Decision making:<ul><li>
Makes informed decisions within their area of expertise while recognising when issues should be escalated to the Crisis Communications Lead, Deployment Lead or client representatives.</li><li>
Exercises professional judgement to adapt training materials and facilitation techniques to suit the audience, sector and learning objectives while maintaining alignment with Kenyon's quality standards.</li></ul>
Escalation points:<ul><li>
Any changes to approved content, course objectives, or regulatory wording.</li><li>
Escalate decisions that could affect the delivery of services, client expectations, contractual commitments or commercial agreements.</li><li>
Budget-related decisions, including travel or material costs outside pre‑approved limits.</li><li>
Issues involving risk, compliance, safeguarding, or matters that affect crisis‑response strategy.</li></ul>
Cross Functional Authority:<ul><li>
May collaborate with operations, deployment teams, SMEs and Product but cannot commit other teams to deadlines or deliverables without approval.</li><li>
May coordinate with clients on logistics but cannot negotiate contractual terms or service levels.</li><li>
No authority to approve vendor contracts, technology tools, or external suppliers</li></ul>
Geographic/Business Unit Scope:<ul><li>
Supports training across the full Kenyon Emergency Services business unit.</li><li>
May be deployed globally</li></ul>
Key Relationships
Internal<ul><li>
Training Manager</li><li>
Training Administrator</li><li>
Head of Product Development</li><li>
Operations</li><li>
SME&rsquo;s</li><li>
VP Crisis Communications</li></ul>
External<ul><li>
Delegates receiving training and consultancy</li><li>
Aviation operators during planning and exercise activities</li><li>
Clients across aviation, transportation, hospitality, energy, manufacturing, government and other high-risk industries during planning, training and exercise activities.</li></ul>
Key Responsibilities<ul><li>
Review, develop and write Crisis Communications Plans aligned with applicable regulatory requirements, industry standards and organisational best practice across multiple sectors.</li><li>
Deliver high‑quality, interactive training in person and virtually via Microsoft Teams.</li><li>
Design, facilitate and evaluate Crisis Communications exercises including tabletop, input‑response and full‑scale live exercises.</li><li>
Maintain up-to-date knowledge of crisis communications best practices, regulatory requirements and emerging issues across aviation and other high-risk industries.</li><li>
Participate in internal training days, CPD activities and deployment readiness sessions.</li><li>
Collaborate with cross‑functional teams and represent Kenyon professionally with clients and stakeholders.</li><li>
Work with Product to design and develop new or bespoke training products.</li><li>
Travel internationally as required to support training and exercises.</li><li>
Including, but not limited to: advising Communications Teams, delivering just-in-time spokesperson training, drafting and reviewing internal and external communications, analysing Media Call Centre insights, and providing strategic advice on reputation and brand protection</li></ul>
Key Metrics for Success<ul><li>
Deliver training sessions with an average NPS rating of 80 or above</li><li>
Timely and accurate completion of all training related documentation and reports</li></ul>
AI &amp; Digital Competency
TrustFlight is an AI-first organisation. Every role is expected to actively engage with AI tools and digital ways of working to drive efficiency, quality, and innovation.
AI Fluency Tier
Tier 1 &mdash; AI User
Profile - Uses AI-assisted tools in daily workflows
Expectations - Confidently uses AI features in existing tools (e.g. copilots, smart search, assisted drafting). Understands when AI output needs human review. Completes AI User onboarding within 30 days. 
Role-Specific AI &amp; Digital Skills<ul><li>
Generate quick-read overviews (e.g., risk summaries, terminology glossaries) to support personal preparation &mdash; not for client distribution.</li><li>
Use AI‑enabled scheduling or coordination tools to plan multi‑time‑zone sessions and streamline communication with clients.</li><li>
Use AI transcription tools to capture key points or questions during virtual sessions for internal follow-up.</li><li>
Use internal copilots to improve reporting &amp; documentation. Review AI output critically to ensure accuracy before submission.</li></ul> 
AI Development &amp; Growth<ul><li>
Share effective prompts, templates and best practices with the wider training community.</li><li>
Participate in internal AI knowledge‑sharing sessions and contribute use‑case examples.</li></ul>
Competencies &amp; Behaviours<ul><li>
Customer Centricity &mdash; Keeps client needs at the centre of decisions.</li><li>
Collaboration &mdash; Works effectively with internal and external stakeholders.</li><li>
Delivery Focus &mdash; Meets commitments reliably with high-quality outputs.</li><li>
Innovation &mdash; Identifies opportunities to improve training using technology and AI.</li><li>
Professional Judgement &mdash; Applies sound decision‑making during training.</li></ul> 
Required Qualifications &amp; Experience<ul><li>
Expertise in Communications, Public Relations, Journalism, Marketing or a related discipline, or equivalent relevant professional experience</li><li>
Demonstrable experience in crisis communications, corporate communications, public relations, media relations or reputation management.</li><li>
Experience of developing and delivering crisis communications strategies during high-profile or complex incidents.</li><li>
Experience of writing and reviewing a wide range of communications materials, including media statements, holding statements, internal communications, Q&amp;As, briefing notes and stakeholder communications.</li><li>
Experience of providing communications advice to senior leaders and key stakeholders.</li><li>
Excellent written and verbal communication skills, with the ability to produce clear, accurate and timely communications under pressure.</li><li>
Ability to work effectively in high-pressure, fast-paced and rapidly changing environments.</li><li>
Strong facilitation, presentation and interpersonal skills.</li><li>
Strong understanding of traditional, digital and social media and their role during crisis situations.</li><li>
High proficiency in Microsoft Office (PowerPoint, Word, Excel).</li><li>
Experience delivering virtual training via Microsoft Teams or similar platforms.</li><li>
Commitment to ongoing learning and staying current with evolving standards.</li><li>
Strong English language communication (written and verbal).</li><li>
Experience working within aviation, oil &amp; gas, hospitality, emergency services, humanitarian response, government or other high-risk, highly regulate industries.</li><li>
Media spokesperson coaching experience.</li></ul>
Desirable Skills &amp; Experience<ul><li>
Additional language skills (priority): Korean, Mandarin, Cantonese, Japanese, German, Italian, Arabic, French, Turkish</li></ul></div>

Crisis Communication Associate Trainer

Al-Futtaim

<div>Job Requisition ID: 180455
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A&rdquo;rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day. 

Overview Of The Role:

The ER Specialist is responsible for implementing the escalation process and providing guidance on employee relations (ER) matters within the organization. The ER specialist will be managing the ER Speak Up channels for employees to raise concerns, investigating and tracking ER cases in line with company policies and local labor laws, and ensuring outcomes are compliant, fair, and consistent with both business priorities and Al-Futtaim values. This role also involves the development and maintenance of ER policies, the Policy Framework, and awareness programs. The ER Specialist will work to uphold a culture of ethics, manage compliance processes, and support business ethics through training and documentation. Success in this role is defined by proactive ER management and fostering a positive workplace culture. 

What You Will Do:
<ul>
<li>Provide timely and accurate advice on employee relations issues, ER policies, local labor law practices, policy standards, and compliance risk.</li>
<li>Conduct investigations and assessment of allegations of ethics violations in line with the Speak Up process.</li>
<li>Mediate conflicts, conduct employee investigations, ensuring impartiality, confidentiality, fairness, and professionalism.</li>
<li>Make recommendations for corrective and disciplinary action.</li>
<li>Act as a translator in employee grievance or appeal hearings and communicate ER programs and strategies.</li>
<li>Ensure ER policies and processes are current, conform and comply with relevant labor laws.</li>
<li>Communicate and implement the policy framework, compliance processes, group-wide grievance/speak up, disciplinary procedures, and escalation process.</li>
<li>Develop and establish SOPs, SLAs and lean process flows.</li>
<li>Maintain an ethic culture and environment.</li>
<li>Develop ER training programs and materials.</li>
<li>Cultivate ER awareness by building a culture of ethics and a safe environment.</li>
<li>Participate in HR strategic projects as required.</li>
<li>Launch campaigns creating awareness on ER-related matters, such as COCE, speak up.</li>
<li>Implement corporate ethics training programs, including introductory training for new employees and ongoing training for all employees and managers.</li>
<li>Analyze and report on ER processes such as Speak Up, Conflict of Interest, and Disciplinary actions.</li>
<li>Monitor controls, trends, and key performance indicators (KPIs) for an effective ER program.</li>
<li>Analyze and report on Speak Up performance.</li>
<li>Conduct compliance risk assessment and due diligence covering all areas of Ethics policies.</li>
<li>Ensure accuracy in all ER administrative tasks (legal, financial, and reputational) for group-wide employee relations.</li>
<li>Foster effective working relationships in a diverse, multi-cultural, and competitive commercial environment.</li>
<li>Maintain a strong network of internal and external specialists and peers.</li>
<li>Support the Line Manager with ER projects.</li>
<li>Possess full know-how in the procedures and regulations of UAE Labor law and company policies.</li>
<li>Ensure attention to detail and strong decision-making.</li>
<li>Manage work prioritization for international business execution.</li>
<li>Utilize strong communication skills and proficient interaction with stakeholders.</li>
<li>Generate stakeholder feedback and produce reports.</li></ul> 
 
Required Skills To Be Successful:
<ul>
<li>Exceptional verbal and written communication skills.</li>
<li>Ability to analyze and concisely explain legislative or policy changes.</li>
<li>Multitasking ability in a demanding environment.</li>
<li>Strong attention to detail and decision-making skills.</li></ul> 
 
What Qualifies You For The Role:
<ul>
<li>Diploma or degree in HR or Employment Law is preferred.</li>
<li>Minimum 5 years of relevant working experience in HR and/or ER in the GCC.</li>
<li>Deep knowledge of employee relations and employment law.</li>
<li>Proven track record in project management and policy documentation.</li>
<li>Understanding of functional areas and risks within HR and their importance.</li>
<li>Proficiency in Microsoft suite (Excel, Word, PowerPoint).</li></ul> 
We&rsquo;re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish. 

Before you click &ldquo;apply&rdquo;: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence. 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.</div>

Employee Relations Specialist

<div>
 
 Job Requisition ID:
 
 180455
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A&rdquo;rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
 
 
 
 Overview Of The Role:
 
 
 
 The ER Specialist is responsible for implementing the escalation process and providing guidance on employee relations (ER) matters within the organization. The ER specialist will be managing the ER Speak Up channels for employees to raise concerns, investigating and tracking ER cases in line with company policies and local labor laws, and ensuring outcomes are compliant, fair, and consistent with both business priorities and Al-Futtaim values. This role also involves the development and maintenance of ER policies, the Policy Framework, and awareness programs. The ER Specialist will work to uphold a culture of ethics, manage compliance processes, and support business ethics through training and documentation. Success in this role is defined by proactive ER management and fostering a positive workplace culture.
 
 
 
 What You Will Do:
 
 
 
 <ul>
 <li>
 Provide timely and accurate advice on employee relations issues, ER policies, local labor law practices, policy standards, and compliance risk.
 </li>
 <li>
 Conduct investigations and assessment of allegations of ethics violations in line with the Speak Up process.
 </li>
 <li>
 Mediate conflicts, conduct employee investigations, ensuring impartiality, confidentiality, fairness, and professionalism.
 </li>
 <li>
 Make recommendations for corrective and disciplinary action.
 </li>
 <li>
 Act as a translator in employee grievance or appeal hearings and communicate ER programs and strategies.
 </li>
 <li>
 Ensure ER policies and processes are current, conform and comply with relevant labor laws.
 </li>
 <li>
 Communicate and implement the policy framework, compliance processes, group-wide grievance/speak up, disciplinary procedures, and escalation process.
 </li>
 <li>
 Develop and establish SOPs, SLAs and lean process flows.
 </li>
 <li>
 Maintain an ethic culture and environment.
 </li>
 <li>
 Develop ER training programs and materials.
 </li>
 <li>
 Cultivate ER awareness by building a culture of ethics and a safe environment.
 </li>
 <li>
 Participate in HR strategic projects as required.
 </li>
 <li>
 Launch campaigns creating awareness on ER-related matters, such as COCE, speak up.
 </li>
 <li>
 Implement corporate ethics training programs, including introductory training for new employees and ongoing training for all employees and managers.
 </li>
 <li>
 Analyze and report on ER processes such as Speak Up, Conflict of Interest, and Disciplinary actions.
 </li>
 <li>
 Monitor controls, trends, and key performance indicators (KPIs) for an effective ER program.
 </li>
 <li>
 Analyze and report on Speak Up performance.
 </li>
 <li>
 Conduct compliance risk assessment and due diligence covering all areas of Ethics policies.
 </li>
 <li>
 Ensure accuracy in all ER administrative tasks (legal, financial, and reputational) for group-wide employee relations.
 </li>
 <li>
 Foster effective working relationships in a diverse, multi-cultural, and competitive commercial environment.
 </li>
 <li>
 Maintain a strong network of internal and external specialists and peers.
 </li>
 <li>
 Support the Line Manager with ER projects.
 </li>
 <li>
 Possess full know-how in the procedures and regulations of UAE Labor law and company policies.
 </li>
 <li>
 Ensure attention to detail and strong decision-making.
 </li>
 <li>
 Manage work prioritization for international business execution.
 </li>
 <li>
 Utilize strong communication skills and proficient interaction with stakeholders.
 </li>
 <li>
 Generate stakeholder feedback and produce reports.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Exceptional verbal and written communication skills.
 </li>
 <li>
 Ability to analyze and concisely explain legislative or policy changes.
 </li>
 <li>
 Multitasking ability in a demanding environment.
 </li>
 <li>
 Strong attention to detail and decision-making skills.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 Diploma or degree in HR or Employment Law is preferred.
 </li>
 <li>
 Minimum 5 years of relevant working experience in HR and/or ER in the GCC.
 </li>
 <li>
 Deep knowledge of employee relations and employment law.
 </li>
 <li>
 Proven track record in project management and policy documentation.
 </li>
 <li>
 Understanding of functional areas and risks within HR and their importance.
 </li>
 <li>
 Proficiency in Microsoft suite (Excel, Word, PowerPoint).
 
 
 </li>
 </ul>
 We&rsquo;re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
 
 
 Before you click &ldquo;apply&rdquo;: Please read the job description carefully to ensure you can confidently demonstrate
 
 why
 
 this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
 
 
 As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
</div>

Employee Relations Specialist | Corporate Services | Dubai

Richemont

<div>Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
<h2 class="jobSectionHeader">1- REGIONAL CLIENT STRATEGY AND DEVELOPMENT. 
</h2> 
<ul><li>Define and deploy annual VIC and client development objectives per store within the territory, in alignment with HQ targets and Retail Manager direction (retain / upgrade / recruit).
</li></ul><ul><li>Map the regional High-End client landscape &mdash; tier distribution, geographic concentration, cross-door client opportunities &mdash; and set store-specific action plans accordingly.
</li></ul><ul><li>Identify the region's top-priority VIC relationships and personally invest in the highest-potential and most strategic, complementing store-level management.
</li></ul><ul><li>Partner with Couture teams to identify regional Couture prospects; ensure the regional network is equipped and motivated to deliver the Couture selling ceremony at the required standard.
</li></ul><ul><li>Provide strategic guidance on local market dynamics &mdash; competitor activity, cultural calendar, wealth migration &mdash; to support store directors in adapting their client approach.
</li></ul>Support the Head of VIC Relations with C-suite reporting on regional VIC and client development performance, flagging key relationship developments and commercial opportunities. Set a baseline of residents vs. tourists clients per door and define local recruitment target with clear strategy to achieve local clients objectives &amp; development. 
<ul><li>
 </li></ul> 
2- RETAIL SUPPORT, TRAINING AND ORCHESTRATION. 
 
<ul><li>Serve as the primary interface between HQ client development strategy and store-level execution &mdash; cascading priorities, clarifying expectations, and troubleshooting implementation barriers.
</li></ul><ul><li>Design and deliver regional training programmes on VIC service standards, CRM best practices, outreach personalisation; adapt content to local market specificities when necessary with up-to-date training calendar
</li></ul><ul><li>Support stores management in new joiners onboarding on VICs development and service standards.
</li></ul><ul><li>Conduct regular store visits to audit clienteling practices, observe team behaviours, and deliver targeted coaching to store managers and Client Advisors.
</li></ul><ul><li>Identify high-potential talent within the retail network and support their development into future in-store client development roles or couture ambassadors.
</li></ul><ul><li>Coordinate with regional HR and Learning &amp; Development teams to integrate client development competencies into onboarding and performance frameworks.
 
</li>Own the regional A&amp;P budget allocated to VIC and commercial events &mdash; allocating resources across doors, managing forecasts, and reporting on spend vs. return in accordance with the Head of VIC Relations and Client Development. 
<li>
</li></ul> 
3- REGIONAL ANIMATION &amp; CROSS-MARKET ACTIVATIONS. 
 
<ul><li>Propose and orchestrate a regional event calendar &mdash; covering in-store activations, cross-door moments, regional trunk shows, and previews &mdash; ensuring coherence with the HQ animation framework and local relevance, and ensuring a coherent annual planning with local happenings and business needs.
</li></ul><ul><li>Develop flagship regional client experiences that leverage Ala&iuml;a's brand territories.
</li></ul><ul><li>Define guest lists and engagement strategies for international Maison events (fashion shows, re-sees, dinners); manage client logistics in partnership with HQ &amp; Store management
</li></ul><ul><li>Personally host key client moments across the region, embodying the brand&rsquo;s values.
</li></ul>Liaise with local partners to ensure all events are executed to the highest experiential standard. 
<ul><li>
</li></ul> 
4- PARTNERSHIPS, BUSINESS PROVIDERS &amp; CLIENT RECRUITEMENT. 
 
<ul><li>Build and maintain a regional network of strategic business providers &mdash; private offices, luxury concierge services, stylists, cultural institutions, private members' clubs &mdash; capable of introducing qualified new clients to the Maison.
</li></ul><ul><li>Identify and formalise partnership frameworks with relevant regional players, reporting opportunities to the Head of VIC Relations and Client Development for brand-level validation and broader activation.
</li></ul><ul><li>Develop a systematic new client recruitment strategy for the region, including prospecting protocols, referral programmes, and community penetration plans for underserved client segments in line with the Ala&iuml;a codes and aesthetic.
</li></ul>Act as brand ambassador in key market environments &mdash; attending cultural and social events to represent Ala&iuml;a and naturally expand the house's relationship map. 
<ul><li>
 </li></ul> 
5- DATA ANALYSIS &amp; REGIONAL REPORTING. 
 
<ul><li>Consolidate and analyse VIC and High-End client performance data across the regional store network &mdash; spend trends, tier migration, client acquisition costs, and activation ROI.
</li></ul><ul><li>Produce structured reviews for the Head of VIC Relations and Client Development and Local GM-Brand President: monthly performance dashboards, post-activation reviews, and annual strategic assessments.
</li></ul><ul><li>Identify regional patterns and anomalies in client data that signal commercial opportunity or relationship risk, and propose data-driven responses.
</li></ul><ul><li>Oversee CRM hygiene standards across all regional doors, establishing consistent protocols and holding store teams accountable for data quality.
</li></ul>Model budget scenarios and event ROI projections to support resource allocation decisions within the regional A&amp;P envelope. 
<ul><li>
</li></ul> 
CANDIDATE PROFILE
<h3 class="jobSectionHeader">Background
</h3>Minimum 8&ndash;10 years in luxury retail, with a clear trajectory that includes senior in-store roles (store management, department management, or senior client-facing position) &mdash; store experience at a high level is non-negotiable. 
<ul><li>
</li></ul> 
<ul><li>Demonstrated experience in a multi-door, regional, or network-level role within a luxury fashion, jewellery, watches, or lifestyle Maison.
</li></ul><ul><li>Proven ability to influence, coach, and align diverse store teams without direct line management authority.
</li></ul><ul><li>Solid command of CRM systems and regional data consolidation; ability to translate data into actionable strategy.
</li></ul>Prior exposure to budget management and A&amp;P accountability is strongly preferred. 
<ul><li>
</li></ul><h3 class="jobSectionHeader">Skills &amp; Attributes
</h3><ul><li>Strategic clarity combined with operational rigour &mdash; able to think at altitude and execute at ground level with equal precision.
</li></ul><ul><li>Natural leadership presence: inspires confidence in store directors and Client Advisors alike; leads through example, not authority.
</li></ul><ul><li>Deep market intelligence and relationship capital within the territory &mdash; existing networks in luxury, culture, and finance are an asset.
</li></ul><ul><li>Entrepreneurial mindset: proactively identifies opportunities, proposes solutions, and operates with a high degree of autonomy.
</li></ul><ul><li>Exceptional written and verbal communication; fluency in English &amp; Arabic required.
</li></ul><ul><li>Aesthetic alignment with the Ala&iuml;a universe &mdash; a genuine understanding of and connection to the house's philosophy of the body, craftsmanship, and cultural rootedness.
</li></ul><ul><li>Ability to travel to different markets in the region is necessary.
</li></ul>#Richemont #WeCraftTheFuture</div>

Regional VIC & Client Development Manager

Al Safadi Hospitality

<div>
 
 Location: Dubai, UAE
 
 
 
 
 
 
 About Al Safadi Hospitality
 
 
 
 
 
 
 Al Safadi Hospitality is one of the UAE's leading Lebanese hospitality groups, renowned for delivering authentic Lebanese cuisine and exceptional guest experiences. With a growing portfolio of restaurants and over 1,000 employees, we are committed to operational excellence, innovation, and creating a workplace where our people can thrive.
 
 
 
 
 
 As we continue to grow, we are looking for a passionate and experienced Senior HR Specialist to join our Human Resources team.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 Employee Relations
 
 
 
 . Manage employee relations cases, workplace investigations, disciplinary actions, and grievances.
 
 
 . Advise managers on employee relations matters and ensure the consistent application of company policies.
 
 
 . Ensure compliance with UAE Labour Law and company policies.
 
 
 . Prepare investigation reports, disciplinary documentation, and recommendations.
 
 
 . Support the development, implementation, and continuous improvement of HR policies and procedures.
 
 
 
 
 
 
 Recruitment &amp; Hiring
 
 
 
 . Partner with hiring managers throughout the recruitment and selection process.
 
 
 . Conduct competency-based interviews and assess shortlisted candidates.
 
 
 . Evaluate candidates and provide hiring recommendations based on business and role requirements.
 
 
 . Participate in final interviews for key positions to ensure the selection of the best talent.
 
 
 . Support hiring managers in making informed and objective hiring decisions.
 
 
 
 
 
 
 Learning &amp; Development
 
 
 
 . Develop and deliver training initiatives that support employee performance, operational excellence, and continuous development.
 
 
 . Identify training needs and recommend learning solutions to address business and operational requirements.
 
 
 . Evaluate the effectiveness of training programs and recommend improvements where needed.
 
 
 . Performance Management &amp; Development
 
 
 . Coordinate and support the Company's annual performance appraisal cycle.
 
 
 . Monitor appraisal completion and follow up with managers to ensure timely completion.
 
 
 . Prepare and monitor Performance Improvement Plans (PIPs), Individual Development Plans (IDPs), and Personal Development Plans (PDPs) in partnership with managers.
 
 
 . Coach managers on performance management, employee development, and follow-up actions.
 
 
 . Monitor employee progress and provide recommendations to support performance improvement and career development.
 
 
 
 
 
 
 Offboarding
 
 
 
 . Manage the end-to-end offboarding process in accordance with Company policy and UAE Labour Law.
 
 
 . Conduct exit interviews and provide insights and recommendations based on employee feedback.
 
 
 . Process employee separations in the HR system and ensure all offboarding activities are completed accurately and on time.
 
 
 . Coordinate with internal departments to ensure a smooth and compliant separation process.
 
 
 . Prepare offboarding reports and identify trends to support employee retention initiatives.
 
 
 
 
 
 
 Requirements
 
 
 
 . Bachelor's degree in Human Resources, Business Administration, or a related field.
 
 
 . Minimum 5 years of progressive HR experience, including Employee Relations, Performance Management, and Recruitment.
 
 
 . Strong knowledge of UAE Labour Law.
 
 
 . Proven experience handling workplace investigations, disciplinary actions, employee grievances, and conflict resolution.
 
 
 . Experience conducting competency-based interviews and supporting hiring decisions.
 
 
 . Experience developing and delivering employee training programs.
 
 
 . Experience managing performance appraisal cycles, PIPs, IDPs, and PDPs.
 
 
 . Experience managing employee offboarding and conducting exit interviews.
 
 
 . Fluent in Arabic and English (spoken and written) &ndash; Mandatory.
 
 
 . Hospitality or F&amp;B experience is highly preferred.
 
 
 . Excellent communication, interviewing, facilitation, coaching, and report-writing skills.
 
 
 . Strong analytical and problem-solving abilities.
 
 
 . High level of professionalism, integrity, confidentiality, and sound judgment.
 
 
 . Ability to build strong relationships and influence stakeholders across all levels of the organization.
 
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Senior HR Specialist (Arabic Speaker)

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