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client service associate

Copper.co

<div>
 Since being founded in 2018, Copper has been building the standard for institutional digital asset infrastructure with a focus on custody, collateral management, and prime services.
 
 
 Led by Amar Kuchinad, Copper's Global CEO, the firm provides a comprehensive suite of custody, trading and settlement solutions that reduce counterparty risk and bring greater capital and operational efficiency to digital asset markets. At the heart of Copper's offering is Multi-Party Computation (MPC) technology &ndash; the gold standard in secure custody. Copper&rsquo;s multi-award winning custody system is unique in that it can be connected to centralised exchanges, DeFi applications and even staking pools without the assets leaving the custody.
 
 
 Built on top of this state-of-the-art custody, ClearLoop is the first solution in the market that overcomes a growing industry challenge; counterparty risk with exchanges. This solution underpins a full prime services offering, connecting global exchanges, and enabling customers to trade and settle directly from the safety of their MPC-secured wallets. By reducing settlement time for transfers to a few milliseconds (without blockchain network dependency) and offering enhanced security measures, ClearLoop is rapidly reshaping the way asset managers trade and manage capital.
 
 
 In addition to industry-leading security certifications, Copper has one of the strongest insurance coverages in the industry from an A+ rated insurer, positioning the firm as the partner of choice for institutions seeking to safeguard their assets.
 
 
 
 Department environment
 
 
 
 The Client Operations team provides 24/7 support for our full contingent of global clients. As such, the team works on a shift pattern where you will be required to work 5 out of 7 days in a rotation (including weekends). Copper operates a 24/7 model to reflect the continuous nature of the markets and industry we serve. This approach not only ensures exceptional client service but also supports the operational demands of a global, always-on financial ecosystem.
 
 
 
 Role purpose
 
 
 
 As a Client Operations Associate in our Operations Team, you will play a crucial role in ensuring the success and satisfaction of our valued institutional clients and internal stakeholders. You will serve as the first line of defence for technical inquiries, support, troubleshooting issues, providing an exceptional client experience through expert guidance.
 
 
 
 Key Responsibilities Of The Role
 
 
 
 <ul>
 <li>
 Provide technical support to institutional clients, addressing their queries, troubleshooting issues, and ensuring a smooth experience.
 </li>
 <li>
 Take ownership and accountability of all incoming queries and managing client expectations under time pressures.
 </li>
 <li>
 Work closely with clients to understand their technical requirements.
 </li>
 <li>
 Collaborate with internal stakeholders across the firm to effectively resolve client queries.
 </li>
 <li>
 Gather client feedback and insights, relaying this information to our product development teams.
 </li>
 <li>
 Stay up to date with industry trends and the latest market developments, ensuring you are well-equipped to address client inquiries and provide expert guidance.
 </li>
 <li>
 Representing the values of Copper with the firms best interests, whilst ensuring what we do is for the benefit of the client, always acting with integrity.
 
 
 </li>
 </ul>
 
 Your Experience, Skills And Knowledge
 
 
 
 <ul>
 <li>
 Proven experience in a technical account management role, ideally within the cryptocurrency or financial services industry.
 </li>
 <li>
 Understanding of cryptocurrency technology, blockchain, and digital assets.
 </li>
 <li>
 Exceptional communication and interpersonal skills, with the ability to build rapport with clients.
 </li>
 <li>
 Problem-solving mindset and the ability to troubleshoot technical issues effectively.
 </li>
 <li>
 Detail-oriented and organised, with excellent project management skills.
 </li>
 <li>
 Self-motivated and capable of working independently as well as collaboratively within a team.
 
 
 </li>
 </ul>
 
 Why Copper?
 
 
 
 At Copper, we keep innovation, openness, and curiosity at the centre of everything we do. Here, bold ideas get the spotlight, learning is constant, and diversity shapes our team from the ground up.
 
 
 Jump into a fast-moving, dynamic team that loves a challenge and knows how to have fun along the way. Collaboration is just as important as results&mdash;you&rsquo;ll be surrounded by smart, driven colleagues in London and across our APAC, Switzerland, UAE, and US offices.
 
 
 Hybrid working model &ndash; we believe in the value of bringing people together and at the same time we embrace the adaptability of flexibly working.
 
 
 Diversity and inclusion matter to us &ndash; they&rsquo;re woven into Copper life. From employee-led groups like Women at Copper to a committee focused on community and wellbeing, you&rsquo;ll have a network that supports you from day one. Everyone voice matters.
 
 
 If you&rsquo;re looking to ramp up your career, or keen to do something new in your field, with us, you&rsquo;ll keep moving forward.
 
 
 Ready to make your mark, keep growing, and join a supportive, dynamic team? Copper&rsquo;s the place.
 
 
 
 The interview process at Copper
 
 
 
 Our interview process is designed to be thoughtful, efficient, and engaging. While specific steps may vary slightly depending on the role, the typical journey includes:
 
 
 <ul>
 <li>
 Initial Screening A brief conversation with our Talent Acquisition team to explore your background, motivations, and alignment with the role.
 </li>
 <li>
 Technical Interview A virtual session conducted via Microsoft Teams, where you'll engage with team members to discuss relevant skills, problem-solving approaches, and technical experience.
 </li>
 <li>
 In-Person Interview A conversation focused on team dynamics, collaboration style, and any final technical questions. This may be with cross-functional peers or leadership.
 
 
 </li>
 </ul>
 Additional steps may be added based on the role's complexity or seniority. We aim to keep the process transparent and respectful of your time.
 
 
 
 Benefits
 
 
 
 In return for everything you can bring to Copper, we can offer you an exciting, challenging role in a fast-growing and dynamic business, with career opportunities and welcoming working environment. Some of our key UAE benefits are highlighted below:
 
 
 <ul>
 <li>
 Paid Time Off - 25days annual leave per annum in addition to local bank holidays. Employees also receive one additional day of annual leave for each year of service.
 </li>
 <li>
 Private Medical Insurance
 </li>
 <li>
 24/7 Employee Assistance Programme (EAP)
 
 
 </li>
 </ul>
 If you think you have everything we're looking for and more, then we'd love you to apply for the opportunity.
 
 
 
 Copper is an equal opportunity employer. We embrace diversity and equal opportunities in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. So, bring us your experience, perspectives, and skills. It is in our differences that we will continue to grow and ensure Copper is transforming how institutional investors engage with digital assets. Copper is a Disability Confident Employer, please let us know if you have a disability.
 
 
 If you require us to provide any assistance during the recruitment process, then we would ask you to highlight this to us and we will be happy to accommodate.
 
</div>

Client Operations Associate

First Abu Dhabi Bank (FAB)

Customer Service Representative - Emiratized Role Join to apply for the Customer Service Representative - Emiratized Role role at First Abu Dhabi Bank (FAB) Customer Service Representative - Emiratized Role Join to apply for the Customer Service Representative - Emiratized Role role at First Abu Dhabi Bank (FAB)Company Description Looking to join the bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole.Company Description Looking to join the bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole. Join us and leave your mark on the industry. Let's work together to achieve great things and unlock new possibilities for our employees, customers, and communities Job Description To serve customers by providing product, service information; resolving product and service issues by maintaining immaculate quality standards. To ensure financial and reputational integrity of the organization and providing end to end solutions for better customer service experience. Possessing a strong team spirit, motivation and friendly environment with all customer and Colleagues Specific Job Accountability Provide excellent customer service by attending to incoming calls within the quality guidelines Handling and resolving customer complaints to customer satisfaction within the defined authority limits and to escalate as per process Recommend potential products or services to management by collecting customer information and analyzing customer needs Ensure quality of inbound / outbound calls by achieving set targets in terms of service standards and customer satisfaction scores Contribute to the business by generating new prospects/Leads and upselling for all types of FAB products Maintains customer records by updating customer history through service requests/complaints and Notes Maintain confidentiality of the bank's customers and data Ensure the business meets its obligations under the Bank's Policies and Standards and under local laws/regulations Attend to special tasks assigned by team leader and Managers Demonstrate flexibility in adhering to your planned/scheduled shifts and on call/ unplanned shifts due to the floor situation for achieving all defined Service Level and Abandoned rates Ensure self-punctuality, adherence of policies & procedures and discipline to the Centre Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks Authorised to take decisions as per the approved authorization matrix Qualifications Minimum Qualifications: High School Minimum Experience 0 - 2 years relevant experience in banking sector Knowledge, Skills, And Attributes Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills Excellent communication skill in English & Arabic Seniority level <ul><li> Seniority level Not Applicable</li></ul> Employment type <ul><li> Employment type Full-time</li></ul> Job function <ul><li> Job function Other</li><li> Industries Banking</li></ul>Referrals increase your chances of interviewing at First Abu Dhabi Bank (FAB) by 2x Sign in to set job alerts for "Customer Service Representative" roles. 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Experts add insights directly into each article, started with the help of AI.

Customer Service Representative - Emiratized Role

Concentrix

<div><h2 class="jobSectionHeader">Essential Functions/Core Responsibilities
</h2><ul><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)</li></ul>
<ul><li>Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer</li></ul>
<ul><li>Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</li></ul>
<ul><li>Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</li></ul>
<ul><li>Maintain basic knowledge of client products and/or services</li></ul>
<ul><li>Prepare complete and accurate work including appropriately notating accounts as required</li></ul>
<ul><li>Participate in activities designed to improve customer satisfaction and business performance</li></ul>
<ul><li>Offer additional products and/or services</li></ul>
<ul><li>Track, document and retrieve information in call tracking database</li></ul>
<ul><li>Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</li></ul>
<h2 class="jobSectionHeader">Candidate Profile
</h2><ul><li>High school diploma with three to six months of relevant experience preferred</li></ul>
<ul><li>Courteous with strong customer service orientation</li></ul>
<ul><li>Strong computer navigation skills and PC Knowledge</li></ul>
<ul><li>Ability to effectively communicate, both written and verbally</li></ul>
<ul><li>Dependable with strong attention to detail</li></ul>
<ul><li>Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</li></ul>
<ul><li>Tolerance for repetitive work in a fast-paced, high production work environment</li></ul>
<ul><li>Ability to work as a team member, as well as independently</li></ul>
<ul><li>Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</li></ul>
<ul><li>Ability to rotate shifts, as needed</li></ul>
<ul><li>Based on location and/or program, additional experience/skills may be required</li></ul>
<ul><li>Job requirements may vary by country and will not contravene any local laws</li></ul><h2 class="jobSectionHeader">
Career Framework Role
</h2>Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.<h2 class="jobSectionHeader">
Supplemental Geographical Information
</h2>RECRUITER ENTER THE APPLICABLE LANGUAGE:
GERMANY - This job description does not apply to employees in Germany.
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION
PHILIPPINES
<ul><li>Minimum of two years of college education. No prior call center experience is required</li><li>Ability to think clearly and can explain simple issues effectively, both written and verbally</li></ul>
INDIA
<ul><li>Ability to effectively communicate, both written and verbally</li><li>Listen attentively to customer needs and concerns; demonstrate empathy</li><li>Clarify customer requirements; probe for and confirm understanding of requirements or problem</li><li>Confirm customer understanding of the solution and provide additional customer education as needed</li><li>Ability to learn including strong problem solving skills</li><li>Demonstrate strong probing and problem solving skills</li><li>Should be able to handle complex queries</li><li>Should be able to resolve customer queries independently
</li></ul><h2 class="jobSectionHeader">Disclaimer
</h2>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</div>

Customer Service Advisor - Arabic Speaker - Abudhabi

<div><h2 class="jobSectionHeader">Essential Functions/Core Responsibilities
</h2><ul><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)</li></ul>
<ul><li>Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer</li></ul>
<ul><li>Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</li></ul>
<ul><li>Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</li></ul>
<ul><li>Maintain basic knowledge of client products and/or services</li></ul>
<ul><li>Prepare complete and accurate work including appropriately notating accounts as required</li></ul>
<ul><li>Participate in activities designed to improve customer satisfaction and business performance</li></ul>
<ul><li>Offer additional products and/or services</li></ul>
<ul><li>Track, document and retrieve information in call tracking database</li></ul>
<ul><li>Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</li></ul>
<h2 class="jobSectionHeader">Candidate Profile
</h2><ul><li>High school diploma with three to six months of relevant experience preferred
</li><li>Hospital/ Medical/ Insurance industry experience preferred</li></ul>
<ul><li>Strong computer navigation skills and PC Knowledge</li></ul>
<ul><li>Ability to effectively communicate, both written and verbally</li></ul>
<ul><li>Dependable with strong attention to detail</li></ul>
<ul><li>Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</li></ul>
<ul><li>Tolerance for repetitive work in a fast-paced, high production work environment</li></ul>
<ul><li>Ability to work as a team member, as well as independently</li></ul>
<ul><li>Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</li></ul>
<ul><li>Ability to rotate shifts, as needed</li></ul>
<ul><li>Based on location and/or program, additional experience/skills may be required</li></ul>
<ul><li>Job requirements may vary by country and will not contravene any local laws</li></ul><h2 class="jobSectionHeader">
Career Framework Role
</h2>Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.<h2 class="jobSectionHeader">
Supplemental Geographical Information
</h2>RECRUITER ENTER THE APPLICABLE LANGUAGE:
GERMANY - This job description does not apply to employees in Germany.
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION
PHILIPPINES
<ul><li>Minimum of two years of college education. No prior call center experience is required</li><li>Ability to think clearly and can explain simple issues effectively, both written and verbally</li></ul>
INDIA
<ul><li>Ability to effectively communicate, both written and verbally</li><li>Listen attentively to customer needs and concerns; demonstrate empathy</li><li>Clarify customer requirements; probe for and confirm understanding of requirements or problem</li><li>Confirm customer understanding of the solution and provide additional customer education as needed</li><li>Ability to learn including strong problem solving skills</li><li>Demonstrate strong probing and problem solving skills</li><li>Should be able to handle complex queries</li><li>Should be able to resolve customer queries independently
</li></ul><h2 class="jobSectionHeader">Disclaimer
</h2>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</div>

Customer Service Advisor - Abudhabi- Medical background ( Arabic/ English Speaker)

<div><h2 class="jobSectionHeader">Essential Functions/Core Responsibilities
</h2><ul><li>Communicate effectively with individuals/teams in the program to ensure high quality and timely resolution</li></ul>
<ul><li>Clarify customer requirements; probe for and confirm understanding of requirements or problem</li></ul>
<ul><li>Utilize standard procedures when resolving customer issues or performing research</li></ul>
<ul><li>Prepare complete and accurate work including appropriately notating accounts as required</li></ul>
<ul><li>Maintain basic knowledge of client products and/or services</li></ul>
<ul><li>Operate computer to key and/or verify information</li></ul>
<h2 class="jobSectionHeader">Candidate Profile
</h2><ul><li>Basic computer navigation skills and PC Knowledge</li></ul>
<ul><li>Ability to effectively communicate, both written and verbally</li></ul>
<ul><li>Dependable with proficient attention to detail</li></ul>
<ul><li>Tolerance for repetitive work in a fast-paced, high production work environment</li></ul>
<ul><li>Ability to work as a team member, as well as independently</li></ul>
<ul><li>Able to rotate shifts, as needed</li></ul>
<ul><li>Job requirements may vary by country and will not contravene any local laws</li></ul>
<h2 class="jobSectionHeader">Career Framework Role
</h2>Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
<h2 class="jobSectionHeader">Supplemental Geographical Information</h2>
RECRUITER ENTER THE APPLICABLE LANGUAGE:
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION
PHILIPPINES
<ul><li>Minimum of two years of college education. No prior call center experience is required</li><li>Ability to think clearly and can explain simple issues effectively, both written and verbally</li></ul>
INDIA
<ul><li>Ability to effectively communicate, both written and verbally</li><li>Listen attentively to customer needs and concerns; demonstrate empathy</li><li>Clarify customer requirements; probe for and confirm understanding of requirements or problem</li><li>Confirm customer understanding of the solution and provide additional customer education as needed</li><li>Ability to learn including strong problem solving skills</li><li>Demonstrate strong probing and problem solving skills</li><li>Should be able to handle complex queries</li><li>Should be able to resolve customer queries independently</li></ul>
<h2 class="jobSectionHeader">Disclaimer
</h2>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</div>

Advisor- Transaction processing

VORTEXEN DYNAMICS INDUSTRIAL SOLUTIONS - SOLE PROPRIETORSHIP L.L.C.

The Sales Associate will support Vortexen&rsquo;s Fire &amp; Safety Division by generating enquiries, preparing quotations, coordinating with suppliers, following up with clients, and supporting the sales team in closing opportunities. This position requires strong communication skills, product knowledge, and the ability to handle technical fire &amp; safety requirements across Oil &amp; Gas, Civil, Marine, and Industrial sectors.Key Responsibilities1. Sales &amp; Client Engagement<ul><li>Actively engage with clients to promote Fire &amp; Safety products and services, including extinguishers, hydrants, alarms, VESDA, suppression systems, PPE, and AMC services.</li><li>Follow up on leads, enquiries, and quotations until closure.</li><li>Maintain strong communication with existing and new customers to build long-term relationships.</li><li>Support the field sales engineer with client meetings, documentation, and technical discussions.</li><li>Help clients understand certifications, compliance, and product standards (Civil Defence, NFPA, EN, ESMA, ADNOC requirements).</li></ul>2. Quotation &amp; Documentation Support<ul><li>Prepare quotations, commercial offers, proposals, and client documents.</li><li>Update and maintain records in Zoho CRM (leads, contacts, deals, follow-ups).</li><li>Coordinate with operations to prepare AMC, service reports, and project updates.</li></ul>3. Supplier Coordination<ul><li>Send RFQs to suppliers for fire safety products and specialized items.</li><li>Follow up for pricing, stock availability, TDS, certifications, and delivery timelines.</li><li>Prepare price comparison sheets and assist in finalizing supplier selections.</li></ul>4. Delivery &amp; Project Coordination<ul><li>Follow up on purchase orders, delivery schedules, and logistics.</li><li>Coordinate service technicians for refilling, servicing, installation, or AMC work.</li><li>Ensure correct product delivery, proper documentation, and client sign-off.</li></ul>5. Reporting &amp; Administration<ul><li>Prepare daily, weekly, and monthly sales reports.</li><li>Maintain organized documentation for quotations, POs, invoicing, and delivery notes.</li><li>Assist in tender submissions and compliance documents as required.</li></ul>Required QualificationsEducation &amp; Experience<ul><li>Bachelor&rsquo;s degree or diploma in Business, Engineering, Fire &amp; Safety, or related field.</li><li>1&ndash;3 years experience in sales or sales coordination (Fire &amp; Safety industry preferred).</li><li>Experience in UAE market (Oil &amp; Gas, Civil Defense approvals, EPC clients) is an advantage.</li></ul>Skills<ul><li>Strong communication and follow-up skills.</li><li>Knowledge of Fire &amp; Safety products (extinguishers, alarms, hydrants, suppression) preferred.</li><li>Familiarity with UAE standards &amp; compliance is an advantage.</li><li>Proficiency in MS Office and Zoho CRM (or similar systems).</li><li>Ability to work under pressure and meet deadlines.</li></ul>Key Competencies<ul><li>Professional communication and presentation.</li><li>Strong customer service attitude.</li><li>Accuracy in documentation and quotation preparation.</li><li>Organized, disciplined, and proactive.</li><li>Ability to learn technical product details quickly</li></ul>Job Type: Full-time

Sales Associate

PLUS UAE

Explore 1493+ Client service associate in Abu Dhabi this December. Find roles across top companies and apply now to boost your career.

1493 client service associate jobs IN Abu Dhabi

Client Operations Associate

Customer Service Representative - Emiratized Role

Customer Service Advisor - Arabic Speaker - Abudhabi

Customer Service Advisor - Abudhabi- Medical background ( Arabic/ English Speaker)

Advisor- Transaction processing

Sales Associate

Sales Associate