customer service representative Jobs in Dubai

customer service representative

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customer service representative (cs) Jobs in Dubai

customer service representative (cs)

client service associate

Styli

<div>
 
 
 Job Title:
 
 Customer Service Representative
 
 
 
 Location:
 
 Dubai, UAE
 
 
 
 Reporting To:
 
 Manager - Customer Service
 
 
 
 
 
 
 Introduction:
 
 
 
 STYLI Marketplace is an e-commerce concept founded in 2019 by Landmark Group, emerging as one of the largest fashion and beauty platforms in the GCC and India. With a strong focus on trendy, affordable fashion and beauty products, STYLI marketplace brings over 40,000 styles to men, women, kids, and beauty enthusiasts, offering them the latest global trends delivered directly to their doorsteps.
 
 
 
 
 
 Our vision is to be the most aspirational value fast fashion and lifestyle destination, delivering seamless service excellence. We aim to create personalized experiences, engaging customers across all touchpoints, and continually expanding our curated selection to meet their evolving need states. STYLI marketplace has quickly become a leading player in the e-commerce fashion space across the GCC - Saudi Arabia, UAE, Bahrain, and Kuwait and in India.
 
 
 
 
 
 
 Job Description:
 
 
 <ul>
 <li>
 Delivering exceptional customer experience
 </li>
 <li>
 Handle customer interactions via call, email or chat effectively with ownership and empathy
 </li>
 <li>
 Provide accurate order, product, and delivery information.
 </li>
 <li>
 Follow Styli&rsquo;s quality standards (tone, process, empathy)
 </li>
 <li>
 Document all interactions accurately in CRM systems
 </li>
 <li>
 Own and drive key CS metrics across channels - CSAT, Quality Assurance Score (QA), Average Handling Time (AHT), First response time (FRT), and First contact resolution (FCR)
 </li>
 </ul>
 
 
 
 
 
 Qualification &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree preferred (not mandatory)
 </li>
 <li>
 1&ndash;2 years of experience in Customer Service / E-commerce / Contact Center
 </li>
 <li>
 Fluent in English and Arabic (written &amp; spoken)
 </li>
 <li>
 Knowledge of CRM tools or helpdesk software preferred
 </li>
 <li>
 Willingness to work rotational shifts including weekends or holidays
 </li>
 <li>
 Communication &ndash; Clear, confident, and customer-focused
 </li>
 <li>
 Empathy &ndash; Understands and relates to customer emotions
 </li>
 <li>
 Problem Solving &ndash; Provides logical, fast, and effective solutions
 </li>
 <li>
 Teamwork &ndash; Works collaboratively to achieve common goals
 </li>
 <li>
 Adaptability &ndash; Handles changing workloads and priorities
 </li>
 <li>
 Attention to Detail &ndash; Ensures accuracy in data and communication
 </li>
 <li>
 Time Management &ndash; Handles multiple queries efficiently
 </li>
 </ul>
 
 
 
 
 
 At Styli, we are committed to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. As an equal opportunities&rsquo; employer, we celebrate the unique backgrounds, perspectives, and talents of our team members. We believe that a diverse workforce drives innovation and enhances our ability to serve our customers effectively. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. We are dedicated to creating an environment where everyone has the opportunity to thrive and succeed.
 
 
</div>

Customer Service Representative

Pacific Horizon Consulting LLC

Female Sales Associate (English &amp; Russian Speaker)Pacific Horizon Consulting LLC Dubai, United Arab EmiratesAbout Pacific Horizon Consulting LLCPacific Horizon Consulting LLC is a fast-growing professional consultancy firm specializing in Accounting, Bookkeeping, VAT, Corporate Tax, Company Formation, Compliance, and Business Advisory Services across the UAE.We are seeking a confident, energetic, and customer-focused Female Sales Associate who is fluent in English and Russian to join our Dubai office. The ideal candidate will be responsible for promoting our services, generating sales opportunities, assisting clients, and maintaining strong long-term client relationships.Important NoticeApplications will only be considered from female candidates who are fluent in English and Russian (reading, writing, and speaking).Candidates with previous experience in sales, customer service, business development, or consultancy firms will be given preference.Key Responsibilities<ul><li>Promote and sell the company&rsquo;s accounting, tax, company formation, and business consultancy services.</li><li>Achieve and exceed monthly, quarterly, and annual sales targets.</li><li>Create engaging promotional videos and social media content to market company services across digital platforms.</li><li>Respond to client inquiries via phone calls, email, WhatsApp, and social media platforms.</li><li>Build and maintain strong relationships with new and existing clients.</li><li>Identify new business opportunities and generate qualified sales leads.</li><li>Conduct client consultations and professionally explain company services.</li><li>Prepare quotations, proposals, and follow up with prospective clients.</li><li>Maintain accurate client records and update the CRM system.</li><li>Coordinate with internal departments to ensure excellent customer service.</li><li>Represent the company professionally at meetings, networking events, and exhibitions when required.</li></ul>Mandatory Requirements<ul><li>Female candidate only.</li><li>Fluent in English and Russian (reading, writing, and speaking).</li><li>Bachelor&rsquo;s degree or diploma in Business, Marketing, Sales, or a related field is preferred.</li><li>Excellent communication, negotiation, and interpersonal skills.</li><li>Strong customer service and sales abilities.</li><li>Professional appearance and positive attitude.</li><li>Ability to work independently and as part of a team.</li><li>Good knowledge of Microsoft Office (Word, Excel, Outlook).</li></ul>Preferred Qualifications<ul><li>Previous experience in sales, customer service, business development, or consultancy services.</li><li>Experience working in the UAE is an advantage.</li><li>Experience using CRM software or sales management systems.</li><li>Knowledge of company formation, accounting, taxation, or business consultancy services is a plus.</li></ul>What We Are Looking ForWe are looking for a motivated and target-driven Sales Associate who can confidently communicate with English- and Russian-speaking clients, build long-term business relationships, and contribute to the company&rsquo;s sales growth. The successful candidate should be proactive, results-oriented, and capable of working with minimal supervision.Salary &amp; Benefits<ul><li>Competitive salary based on experience and qualifications.</li><li>Attractive commission and performance-based incentives.</li><li>Professional growth and career development opportunities.</li><li>Exposure to a diverse portfolio of UAE businesses.</li><li>Supportive and professional work environment.</li></ul>Screening QuestionsPlease answer the following when applying:<ul><li>Are you fluent in English and Russian (reading, writing, and speaking)?</li><li>How many years of sales or customer service experience do you have?</li><li>Have you worked in a consultancy, business setup, or professional services company?</li><li>Do you have experience achieving sales targets?</li><li>What CRM or sales software have you used?</li><li>What is your current visa status?</li><li>What is your current and expected salary?</li></ul>Work Location: Dubai, United Arab Emirates (In Person)Only shortlisted candidates meeting the above criteria will be contacted.Work Location: In person

Female Sales Associate (English & Russian Speaker)

HSBC

<div>Associate Director, Corporate and Institutional Banking (UAE National Role) 
Some careers have more impact than others. 
If you&rsquo;re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued. 
HSBC Corporate and Institutional Banking (CIB) is a markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking. 
We are currently looking for an ambitious UAE National who can join our Corporate team as an Associate Director in Dubai. This role will support in acquiring, maintaining, and growing profitable long-term relationships with allocated UAE large corporate clients. The main responsibilities include supporting the relationship manager as primary point of contact for clients externally and clients internally for flow transactional elements with the client base, as well as working closely with relationship and product teams across the world. This role supports the senior staff to deepen client relationships and improve income generation through focused business development activities. 
In this Role, you will:<div><ul><li> 
Act as primary point of contact, together with the relationship manager, with clients and internal colleagues for any service-related needs</li></ul>
&bull; Prepare briefing notes in advance of key client meetings.&bull; Perform high quality credit analysis, which includes financial review and business review. This includes industry sector, competitor, and client level analysis to support business development, portfolio management and credit risk assessment. 
<ul><li>Prepare high quality credit application remarks for new opportunities and annual reviews</li><li>Complete review and submission of credit risk returns including limit excess/exception, security/documentation outstanding, monthly credit control reports etc.</li><li>Effectively liaise with multiple stakeholders from Credit Operations, Risk, and various product partners to support client needs</li><li>Support with Know Your Customer (KYC) related requirements</li><li>Work alongside a relationship manager in identifying strategies to maintain/enhance overall relationship return and ensure early identification of potential credit issues.</li><li>Support the achievement against targets for revenue generation, product alignment, customer satisfaction and cost containment.</li><li>Help Increase HSBC's share of wallet with our clients.</li><li>Understand and ensure compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the jobholder is involved.</li><li>Maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.</li><li>Maintain accurate and up-to-date client information across banking systems, ensuring timely updates and effective communication of any changes to relevant stakeholders.</li><li>Coordinate and ensure timely processing of client loan drawdown and trade issuance requests, liaising effectively with internal teams, operations, risk and other relevant stakeholders to support execution.</li></ul></div> 
To be successful in the role, you should meet the following requirements:<ul><li> 
Proven experience working in Corporate Banking or Financial Consultancies</li><li>Strong credit underwriting, financial analysis, and credit writing capability.</li></ul>
&bull; Analysis/Understanding of financial statements.&bull; Excellent interpersonal, written, and verbal communication skills. 
<ul><li>Multi-tasking, ability to manage multiple tasks simultaneously (such as new financing/transactional tasks and the existing portfolio requests)</li><li>Proven ability of using their initiative.</li><li>Advanced computer and IT skills, including all Microsoft packages.</li><li>Ability to prioritise workload effectively.</li><li>Previous experience either managing or supporting a portfolio.</li><li>A graduation degree is essential for obtaining a UAE visa and work permit. If your university certificate is from outside the UAE, up-to-date attestations and equivalency are also mandatory (Recognition of Higher Education Qualifications Issued Outside The UAE).</li></ul> 
You&rsquo;ll achieve more at HSBC. 
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. 
Issued by The Hong Kong and Shanghai Banking Corporation Limited.</div>

Associate Director - Corporate and Institutional Banking (UAE National Role)

Lockton

<div>
 
 
 
 As part of our commitment to Emiratisation, this role is prioritised for Emirati talent - supporting the development of future leaders in the insurance industry.
 
 
 
 
 
 
 
 
 Working at Lockton
 
 
 
 At Lockton, we&rsquo;re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented, and always striving to make ourselves and those around us better. We&rsquo;re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.
 
 
 
 
 
 
 Purpose of the role
 
 
 
 The Junior Wellbeing Associate plays an important role within the Wellbeing Division by supporting the planning, coordination, and delivery of corporate wellbeing programs. The role involves working closely with clients, service providers, and internal teams to ensure the successful execution of wellbeing initiatives while providing excellent administrative and operational support. The Junior Wellbeing Associate also contributes to client communications, reporting, and the continuous enhancement of our wellbeing services.
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 Client Wellbeing Program Coordination
 
 
 
 
 &bull; Assist in the planning, coordination, and delivery of corporate wellbeing initiatives for Tier 3 &amp; 4 clients, ensuring activities are executed efficiently and in line with client requirements.
 
 
 &bull; Support the Wellbeing team in maintaining positive client relationships by responding to enquiries, coordinating logistics, and ensuring a high standard of service delivery.
 
 
 
 
 
 
 
 Program Support &amp; Development
 
 
 
 
 &bull; Assist in researching wellbeing trends and contribute ideas for new wellbeing initiatives and campaigns.
 
 
 &bull; Support the development of wellbeing materials, presentations, and communications for clients and internal stakeholders.
 
 
 
 
 
 
 
 Operations &amp; Administration
 
 
 
 
 &bull; Coordinate the logistical and administrative requirements for wellbeing programs, including scheduling, provider coordination, venue arrangements, and documentation.
 
 
 &bull; Ensure all activities are delivered in accordance with internal processes, policies, and quality standards.
 
 
 
 
 
 
 
 Client Communication &amp; Reporting
 
 
 
 
 &bull; Prepare client communications, event invitations, and follow-up materials.
 
 
 &bull; Assist in compiling program reports by gathering participation data, feedback, and key insights to support continuous improvement and demonstrate program outcomes.
 
 
 
 
 
 
 
 Team Collaboration
 
 
 
 
 &bull; Work collaboratively with the People Solutions team and other internal departments to support the successful delivery of wellbeing services.
 
 
 &bull; Provide administrative and operational support to the Wellbeing team, contributing to a collaborative, efficient, and client-focused working environment.
 
 
 
 
 
 
 Required Qualifications
 
 
 
 &bull; A genuine interest in health, wellbeing, and employee wellness, demonstrated through studies, work experience, or personal interest.
 
 
 &bull; Strong organizational skills with the ability to manage multiple tasks and meet deadlines while maintaining attention to detail.
 
 
 &bull; Ability to build and maintain positive working relationships with clients, providers, and internal stakeholders.
 
 
 &bull; Understanding of and commitment to maintaining confidentiality and handling sensitive information with discretion.
 
 
 &bull; Ability to work collaboratively within a team and support cross-functional projects.
 
 
 &bull; Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
 
 
 &bull; Excellent verbal and written communication skills with a professional and client-focused approach.
 
 
 &bull; Strong problem-solving skills, with the ability to adapt to changing priorities and work in a fast-paced environment.
 
 
 &bull; Willingness to learn, take initiative, and continuously develop professional knowledge and skills.
 
 
 Advantageous:
 
 
 &bull; Previous experience in event coordination, administration, customer service, or a similar support role is preferred.
 
 
 
 
 
 
 About Lockton MENA
 
 
 
 Headquartered in the United Arab Emirates (UAE), Lockton in MENA is home to over 500 associates delivering expert (re)insurance and people solutions. We are trusted by major corporate clients across the UAE and the wider region, offering innovative, tailored protections that meet their evolving needs.
 
 
 
 
 
 Serving clients across the Middle East and North Africa, we customise solutions with precision and care. Lockton in MENA was the first broker in the region to secure its own Lloyd&rsquo;s Broker license and holds an exclusive global partnership with the Chartered Insurance Institute (CII) under the International Professional Partner Firm (IPPF) programme - an endorsement of our commitment to professional excellence and industry best practices.
 
 
 
 
 
 With operations across the UAE, Saudi Arabia, Oman, Jordan, Egypt and Morocco, we continue to invest in our people, capabilities and regional growth.
 
 
 
 
 
 
 Equal Opportunity Employer
 
 
 
 Lockton is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive and diverse culture and environment where our people, clients and communities are treated with respect and dignity.
 
 
 At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates, and thrives because of our breadth of differences. As such, we recognize that recruiting, developing, and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.
 
 
 
 
 
 
 About Lockton
 
 
 
 Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 15,000+ Associates doing business in over 160+ offices worldwide are empowered to do what&rsquo;s right every day.
 
 
 
 
 
 At Lockton, we believe in the power of all people. You belong at Lockton.
 
 
 
 
 
 
 How We Will Support You
 
 
 
 At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.
 
 
 &bull; Competitive Salary and Benefits Package
 
 
 &bull; Professional experience in a truly global company that is reshaping the industry
 
 
 &bull; Excellent growth opportunities
 
 
 &bull; Benefit from a collaborative approach with in-country specialists to assist you in driving growth
 
 
 &bull; Support, coaching and development to help you to be the best you can be
 
 
 &bull; Hybrid working model, offering you flexibility and a great working environment
 
 
 
 
</div>

UAE National - Jr. Wellbeing Associate

BIT CULTURE COMMERCIAL BROKERAGE LLC (BRANCH)

WALK-IN INTERVIEW &ndash; SALES ASSOCIATE Salary: AED 3000 &ndash; AED 6,000 + Attractive Bonus &amp; CommissionJob Type: Full-time Work Location: In PersonWe are looking for enthusiastic and motivated Sales Associates to join our growing team!Key Responsibilities:<ul><li>Communicate with potential clients through phone calls.</li><li>Introduce the company's products and services professionally.</li><li>Present investment opportunities to prospective clients.</li><li>Build and maintain strong client relationships based on trust, confidentiality, and confidence.</li><li>Achieve sales targets and contribute to team success.</li></ul>Qualifications: ✔ Selling skills ✔ Good communication &amp; customer service skills ✔ Attention to detail ✔ Confident and quick learner ✔ Goal-oriented personality ✔ Malayalam &amp; Hindi speakers preferredWhat We Offer: ✅ Basic Salary: AED 2,500 &ndash; AED 6,000 ✅ Attractive Bonus &amp; Commission Structure ✅ Career Growth Opportunities ✅ Training &amp; DevelopmentFRESHERS ARE WELCOME TO APPLY!Location: Office No. 305, AMA Tower, World Trade CenterBreak Time:<ul><li>Monday &ndash; Thursday: 12:30 PM &ndash; 1:30 PM</li><li>Friday: 12:30 PM &ndash; 2:00 PM</li></ul>Immediate Joiners PreferredJob Type: Full-timePay: AED2,500.00 - AED6,000.00 per monthWork Location: In person

Sales Associate

321 Interiors & maintenance

Company: 321 Interiors Location: United Arab Emirates Job Type: Full-timeAbout 321 Interiors321 Interiors is a fast-growing interior design and fit-out company delivering premium residential, commercial, and renovation solutions across the UAE. We are passionate about creating inspiring spaces while providing exceptional quality and customer service.We are looking for an ambitious and experienced Senior Business Development Associate to drive business growth, build lasting client relationships, and expand our presence in the interior design and fit-out industry.Key Responsibilities<ul><li>Identify and develop new business opportunities through networking, referrals, cold outreach, and strategic partnerships.</li><li>Generate qualified leads and convert them into long-term clients.</li><li>Meet with clients to understand their interior design, fit-out, and renovation requirements.</li><li>Present and promote 321 Interiors' services with confidence and professionalism.</li><li>Prepare proposals, quotations, and project presentations in collaboration with the design team.</li><li>Negotiate contracts and successfully close deals.</li><li>Build and maintain strong relationships with architects, consultants, contractors, property developers, and corporate clients.</li><li>Achieve monthly and quarterly sales targets while contributing to the company's growth strategy.</li><li>Coordinate with design and project teams to ensure a seamless transition from sales to project execution.</li><li>Stay informed about market trends, competitors, and industry developments.</li></ul>Requirements<ul><li>Minimum 3 years of experience in business development or sales, preferably in interior design, fit-out, construction, furniture, or real estate.</li><li>Proven track record of achieving sales targets and generating new business.</li><li>Excellent communication, presentation, and negotiation skills.</li><li>Strong relationship-building and networking abilities.</li><li>Highly motivated, proactive, and results-oriented.</li><li>Proficiency in Microsoft Office and CRM software.</li><li>UAE driving license is preferred.</li></ul>What We Offer<ul><li>Competitive salary</li><li>Attractive commission and performance-based incentives</li><li>Career growth and leadership opportunities</li><li>Professional, collaborative, and creative work environment</li><li>Opportunity to work on premium residential and commercial projects</li></ul>Why Join 321 Interiors?At 321 Interiors, you'll be part of a passionate team that transforms ideas into exceptional spaces. We value innovation, professionalism, and customer satisfaction, and we're looking for someone who shares our commitment to excellence.Apply TodayEmail: info@321interiors.comSubject: Senior Business Development Associate ApplicationPay: AED4,000.00 - AED10,000.00 per monthExperience:<ul><li>Direct sales: 2 years (Preferred)</li></ul>Work Location: In person

Senior Business Development Executive - Sales Role

TrustFlight

<div>Working Hours
As required by contract; flexible depending on training delivery.
Work Pattern
Remote, with travel as required.
Travel Requirements
International, sometimes at short notice
On-Call / Shift Work
May be called to deploy if there is a major incident
Special Conditions
Background checks required.
Purpose of the Role
The Crisis Communications Associate is a freelance, ad hoc role within Kenyon's global network of Associates, providing specialist crisis communications expertise to support clients in preparing for, responding to and recovering from crisis incidents.
Working alongside Kenyon's consultants and operational teams, the Associate delivers crisis communications training, workshops and exercises to help strengthen client preparedness. During live incidents, the Associate may be deployed to provide practical communications support, working as part of an integrated crisis management team to develop messaging, advise senior leaders, support media engagement, manage stakeholder communications and help protect organisational reputation during high-pressure situations.
This role requires individuals who can quickly adapt to different client environments, work collaboratively within multidisciplinary response teams and provide calm, professional advice in complex and fast-moving situations. Associates are engaged on an as-needed basis for both preparedness activities and operational deployments, with opportunities to support clients across a range of industries and geographical locations.
Associates are engaged on an as-needed basis for both preparedness activities and operational deployments, supporting clients across aviation and other highly regulated or high-risk sectors, including transportation, oil &amp; gas, hospitality, manufacturing, government, energy and critical infrastructure.
Scope &amp; Decision-Making Authority
Autonomous Decision making:<ul><li>
Makes informed decisions within their area of expertise while recognising when issues should be escalated to the Crisis Communications Lead, Deployment Lead or client representatives.</li><li>
Exercises professional judgement to adapt training materials and facilitation techniques to suit the audience, sector and learning objectives while maintaining alignment with Kenyon's quality standards.</li></ul>
Escalation points:<ul><li>
Any changes to approved content, course objectives, or regulatory wording.</li><li>
Escalate decisions that could affect the delivery of services, client expectations, contractual commitments or commercial agreements.</li><li>
Budget-related decisions, including travel or material costs outside pre‑approved limits.</li><li>
Issues involving risk, compliance, safeguarding, or matters that affect crisis‑response strategy.</li></ul>
Cross Functional Authority:<ul><li>
May collaborate with operations, deployment teams, SMEs and Product but cannot commit other teams to deadlines or deliverables without approval.</li><li>
May coordinate with clients on logistics but cannot negotiate contractual terms or service levels.</li><li>
No authority to approve vendor contracts, technology tools, or external suppliers</li></ul>
Geographic/Business Unit Scope:<ul><li>
Supports training across the full Kenyon Emergency Services business unit.</li><li>
May be deployed globally</li></ul>
Key Relationships
Internal<ul><li>
Training Manager</li><li>
Training Administrator</li><li>
Head of Product Development</li><li>
Operations</li><li>
SME&rsquo;s</li><li>
VP Crisis Communications</li></ul>
External<ul><li>
Delegates receiving training and consultancy</li><li>
Aviation operators during planning and exercise activities</li><li>
Clients across aviation, transportation, hospitality, energy, manufacturing, government and other high-risk industries during planning, training and exercise activities.</li></ul>
Key Responsibilities<ul><li>
Review, develop and write Crisis Communications Plans aligned with applicable regulatory requirements, industry standards and organisational best practice across multiple sectors.</li><li>
Deliver high‑quality, interactive training in person and virtually via Microsoft Teams.</li><li>
Design, facilitate and evaluate Crisis Communications exercises including tabletop, input‑response and full‑scale live exercises.</li><li>
Maintain up-to-date knowledge of crisis communications best practices, regulatory requirements and emerging issues across aviation and other high-risk industries.</li><li>
Participate in internal training days, CPD activities and deployment readiness sessions.</li><li>
Collaborate with cross‑functional teams and represent Kenyon professionally with clients and stakeholders.</li><li>
Work with Product to design and develop new or bespoke training products.</li><li>
Travel internationally as required to support training and exercises.</li><li>
Including, but not limited to: advising Communications Teams, delivering just-in-time spokesperson training, drafting and reviewing internal and external communications, analysing Media Call Centre insights, and providing strategic advice on reputation and brand protection</li></ul>
Key Metrics for Success<ul><li>
Deliver training sessions with an average NPS rating of 80 or above</li><li>
Timely and accurate completion of all training related documentation and reports</li></ul>
AI &amp; Digital Competency
TrustFlight is an AI-first organisation. Every role is expected to actively engage with AI tools and digital ways of working to drive efficiency, quality, and innovation.
AI Fluency Tier
Tier 1 &mdash; AI User
Profile - Uses AI-assisted tools in daily workflows
Expectations - Confidently uses AI features in existing tools (e.g. copilots, smart search, assisted drafting). Understands when AI output needs human review. Completes AI User onboarding within 30 days. 
Role-Specific AI &amp; Digital Skills<ul><li>
Generate quick-read overviews (e.g., risk summaries, terminology glossaries) to support personal preparation &mdash; not for client distribution.</li><li>
Use AI‑enabled scheduling or coordination tools to plan multi‑time‑zone sessions and streamline communication with clients.</li><li>
Use AI transcription tools to capture key points or questions during virtual sessions for internal follow-up.</li><li>
Use internal copilots to improve reporting &amp; documentation. Review AI output critically to ensure accuracy before submission.</li></ul> 
AI Development &amp; Growth<ul><li>
Share effective prompts, templates and best practices with the wider training community.</li><li>
Participate in internal AI knowledge‑sharing sessions and contribute use‑case examples.</li></ul>
Competencies &amp; Behaviours<ul><li>
Customer Centricity &mdash; Keeps client needs at the centre of decisions.</li><li>
Collaboration &mdash; Works effectively with internal and external stakeholders.</li><li>
Delivery Focus &mdash; Meets commitments reliably with high-quality outputs.</li><li>
Innovation &mdash; Identifies opportunities to improve training using technology and AI.</li><li>
Professional Judgement &mdash; Applies sound decision‑making during training.</li></ul> 
Required Qualifications &amp; Experience<ul><li>
Expertise in Communications, Public Relations, Journalism, Marketing or a related discipline, or equivalent relevant professional experience</li><li>
Demonstrable experience in crisis communications, corporate communications, public relations, media relations or reputation management.</li><li>
Experience of developing and delivering crisis communications strategies during high-profile or complex incidents.</li><li>
Experience of writing and reviewing a wide range of communications materials, including media statements, holding statements, internal communications, Q&amp;As, briefing notes and stakeholder communications.</li><li>
Experience of providing communications advice to senior leaders and key stakeholders.</li><li>
Excellent written and verbal communication skills, with the ability to produce clear, accurate and timely communications under pressure.</li><li>
Ability to work effectively in high-pressure, fast-paced and rapidly changing environments.</li><li>
Strong facilitation, presentation and interpersonal skills.</li><li>
Strong understanding of traditional, digital and social media and their role during crisis situations.</li><li>
High proficiency in Microsoft Office (PowerPoint, Word, Excel).</li><li>
Experience delivering virtual training via Microsoft Teams or similar platforms.</li><li>
Commitment to ongoing learning and staying current with evolving standards.</li><li>
Strong English language communication (written and verbal).</li><li>
Experience working within aviation, oil &amp; gas, hospitality, emergency services, humanitarian response, government or other high-risk, highly regulate industries.</li><li>
Media spokesperson coaching experience.</li></ul>
Desirable Skills &amp; Experience<ul><li>
Additional language skills (priority): Korean, Mandarin, Cantonese, Japanese, German, Italian, Arabic, French, Turkish</li></ul></div>

Crisis Communication Associate Trainer

Explore 485+ Client service associate in Dubai this August. Find roles across top companies and apply now to boost your career.