associate - client services group (uae national)

account manager

customer service representative Jobs in Dubai

customer service representative

sales associate

associate - client services group (uae national) Jobs in Dubai

accounts receivable associate Jobs in Dubai

accounts receivable associate

client service associate

Standard Chartered

<div>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 Join Standard Chartered as an Associate in our Client Services Group, where you will play a pivotal role in delivering exceptional service and support to our valued Corporate and Institutional Banking clients. This position is dedicated to managing post-transactional enquiries, complaints, and service-related issues, ensuring that client needs are met with professionalism and efficiency.
 <br/>
 <br/>
 You will collaborate closely with Relationship Managers, Product teams, Sales, Operations, and other internal stakeholders to resolve client challenges promptly and identify opportunities for enhancing the overall service experience. By building and maintaining strong relationships with premier clients at both transactional and operational levels, you will support the Client Service Manager in managing a diverse portfolio, focusing on superior client satisfaction.
 <br/>
 <br/>
 This role demands a commitment to delivering service excellence against established standards and ownership of the service recovery process. You will actively participate in service reviews, pulse checks with clients, and contribute to continuous improvement initiatives based on client insights and performance metrics. The role also involves attending sales calls selectively to showcase our service capabilities and support growth through effective client engagement.
 <br/>
 <br/>
 Strategically, you will utilize client data and feedback to enhance product solutions, optimize channel usage, and implement up-selling and cross-selling strategies, all aimed at deepening client relationships and driving business success.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Coordinate end-to-end processes and services managed by the Cash Service Team, ensuring seamless execution and client satisfaction.
  </li>
  <li>
   Maintain comprehensive documentation of client interactions and internal coordination using the GEMS system to ensure transparency and effective communication.
  </li>
  <li>
   Identify compliance requirements proactively, escalate issues appropriately, and adhere strictly to internal controls, policies, and regulatory frameworks.
  </li>
  <li>
   Support digital platform facilitation, including overseeing processing requests for channels like Straight2Bank, managing client setup and testing, and ensuring successful activation of client access and transaction banking services.
  </li>
  <li>
   Perform critical static data management tasks, including offboarding and ongoing data maintenance, to ensure accurate and up-to-date client information.
  </li>
  <li>
   Provide expert guidance and training to Corporate and Investment Banking clients on Straight2Bank functionalities to enhance their understanding and usage of this key digital platform, reducing reliance on inbound support inquiries.
  </li>
  <li>
   Foster a collaborative team culture by promoting effective teamwork, supporting staff development, and assisting leadership with staffing, training, and performance evaluations.
  </li>
  <li>
   Contribute to continuous service improvement initiatives by engaging with clients during annual Service Reviews and leveraging feedback to enhance service delivery and operational efficiency.
   <br/>
   <br/>
  </li>
 </ul>
 The role is based in Dubai, United Arab Emirates, with a full-time office working arrangement, providing an engaging environment to collaborate closely with diverse teams and clients across the region.
 <br/>
 <br/>
 <strong>
  Skills And Experience
  <br/>
  <br/>
 </strong>
 <strong>
  Skills and Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Possess 1 to 2 years of solid experience within banking or client service environments, demonstrating a deep commitment to operational excellence.
  </li>
  <li>
   Highly detail-oriented with a strong sense of ownership and the ability to manage end-to-end responsibilities independently and collaboratively.
  </li>
  <li>
   Proven track record in driving results with a customer-centric mindset, supporting business growth while maintaining optimism and focus on service quality.
  </li>
  <li>
   Exceptional communication, influencing, and negotiation skills, adept at managing relationships with both internal stakeholders and external clients effectively.
  </li>
  <li>
   Demonstrated ability to build and sustain productive working relationships with peers, business partners, and clients, thriving in dynamic, fast-paced environments.
  </li>
  <li>
   Confidence and capability in handling direct client interactions, with excellent interpersonal skills and a positive approach to problem resolution.
  </li>
  <li>
   Experience or familiarity with contact centre management and workforce coordination, with leadership qualities to motivate and guide teams.
  </li>
  <li>
   Strong analytical thinking, problem-solving capabilities, ideation, and time management skills to prioritize tasks and deliver timely solutions.
  </li>
  <li>
   A client-focused attitude ensuring responsiveness and dedication to meeting client needs and expectations.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Academic background requiring a Bachelor's Degree or equivalent university qualification, preferably in Business, Finance, or a related discipline.
  </li>
  <li>
   Commitment to continuous professional development through participation in relevant soft skills, technical, or computer-related training, including compliance with mandatory group e-learning programs as part of the Discover Learning Journey.
  </li>
  <li>
   Desirable certification such as the Global Association of Risk Professionals (GARP) Foundation of Banking Risk, reflecting a strong foundation in banking risk management principles.
  </li>
  <li>
   Proficiency in English and Arabic languages to effectively communicate across diverse client bases and internal teams.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Standard Chartered
  <br/>
  <br/>
 </strong>
 <strong>
  About Standard Chartered
  <br/>
  <br/>
 </strong>
 Standard Chartered is a leading international bank that combines agility with a global presence to create meaningful impact. For over 170 years, we've been dedicated to making a positive difference for our clients, communities, and colleagues alike. We challenge conventional thinking, embrace challenges, and strive to innovate continuously.
 <br/>
 <br/>
 Our purpose is to drive commerce and prosperity through our unique diversity, supported by our brand promise to be here for good. We embody these principles through our valued behaviours and commitment to inclusion, ensuring every individual is respected and empowered to reach their full potential.
 <br/>
 <br/>
 We celebrate diversity and inclusion, fostering an environment where everyone can be authentic and collaborate openly. Together, we:
 <br/>
 <br/>
 <ul>
  <li>
   Do the right thing: uphold integrity, assertiveness, and client-centricity in all we do.
  </li>
  <li>
   Never settle: pursue continuous improvement and innovation with simplicity and resilience.
  </li>
  <li>
   Are better together: embrace inclusivity, mutual respect, and long-term collaboration.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 In alignment with our Fair Pay Charter, Standard Chartered provides a comprehensive and competitive salary package complemented by a wide range of benefits designed to support your holistic wellbeing &mdash; mental, physical, financial, and social.
 <br/>
 <br/>
 <ul>
  <li>
   Robust benefits including: core bank funding for retirement savings, medical and life insurance, with access to flexible and voluntary benefits depending on location.
  </li>
  <li>
   Generous leave policies: encompassing annual leave, parental and maternity leave up to 20 weeks, sabbatical options up to 12 months, volunteering leave, and a combined minimum of 30 days for annual and public holidays.
  </li>
  <li>
   Flexible working arrangements: options that accommodate both home and office-based work with adaptable patterns to support work-life balance.
  </li>
  <li>
   Proactive wellbeing programs: including access to Unmind digital wellbeing platform, resilience and human skills development courses, global Employee Assistance Programmes, mental health first-aiders, and self-help resources.
  </li>
  <li>
   Continuous learning culture: offering opportunities for professional growth through reskilling and upskilling via physical, virtual, and digital learning platforms.
  </li>
  <li>
   Inclusive and values-driven environment: a workplace that celebrates diversity and fosters respect, ensuring everyone can thrive and realise their full potential.
  </li>
 </ul>
</div>


Associate - Client Services Group (UAE National)

Standard Chartered Bank

<p></p><div><div><div><div><div><div><b>Requisition Number: </b>50683
</div></div></div></div><div><div><div><div><b>Job Location: </b>Dubai, ARE
</div></div></div></div><div><div><div><div><b>Global Grade: </b>Band 8
</div></div></div></div><div><div><div><div><b>Work Type: </b>Office Working
</div></div></div></div><div><div><div><div><b>Employment Type: </b>Permanent
</div></div></div></div><div><div><div><div><b>Posting Start Date: </b>14/04/2026
</div></div></div></div><div><div><div><div><b>Posting End Date: </b>21/04/2026
</div></div></div></div><div><div><div><div><b>:
</b><div><div><div><div><b>Job Summary</b></div>
</div><div><p><b>
Job Summary</b></p><p>
Join Standard Chartered as an Associate in our Client Services Group, where you will play a pivotal role in delivering exceptional service and support to our valued Corporate and Institutional Banking clients. This position is dedicated to managing post-transactional enquiries, complaints, and service-related issues, ensuring that client needs are met with professionalism and efficiency.</p><p>
You will collaborate closely with Relationship Managers, Product teams, Sales, Operations, and other internal stakeholders to resolve client challenges promptly and identify opportunities for enhancing the overall service experience. By building and maintaining strong relationships with premier clients at both transactional and operational levels, you will support the Client Service Manager in managing a diverse portfolio, focusing on superior client satisfaction.</p><p>
This role demands a commitment to delivering service excellence against established standards and ownership of the service recovery process. You will actively participate in service reviews, pulse checks with clients, and contribute to continuous improvement initiatives based on client insights and performance metrics. The role also involves attending sales calls selectively to showcase our service capabilities and support growth through effective client engagement.</p><p>
Strategically, you will utilize client data and feedback to enhance product solutions, optimize channel usage, and implement up-selling and cross-selling strategies, all aimed at deepening client relationships and driving business success.</p></div></div><div><div><div><b>
Key Responsibilities</b></div>
</div><div><p><b>
Key Responsibilities</b></p><ul><li>
Coordinate end-to-end processes and services managed by the Cash Service Team, ensuring seamless execution and client satisfaction.</li><li>
Maintain comprehensive documentation of client interactions and internal coordination using the GEMS system to ensure transparency and effective communication.</li><li>
Identify compliance requirements proactively, escalate issues appropriately, and adhere strictly to internal controls, policies, and regulatory frameworks.</li><li>
Support digital platform facilitation, including overseeing processing requests for channels like Straight2Bank, managing client setup and testing, and ensuring successful activation of client access and transaction banking services.</li><li>
Perform critical static data management tasks, including offboarding and ongoing data maintenance, to ensure accurate and up-to-date client information.</li><li>
Provide expert guidance and training to Corporate and Investment Banking clients on Straight2Bank functionalities to enhance their understanding and usage of this key digital platform, reducing reliance on inbound support inquiries.</li><li>
Foster a collaborative team culture by promoting effective teamwork, supporting staff development, and assisting leadership with staffing, training, and performance evaluations.</li><li>
Contribute to continuous service improvement initiatives by engaging with clients during annual Service Reviews and leveraging feedback to enhance service delivery and operational efficiency.</li></ul></div></div><div></div><div><div>
</div><div><p>
The role is based in Dubai, United Arab Emirates, with a full-time office working arrangement, providing an engaging environment to collaborate closely with diverse teams and clients across the region.</p></div></div><div><div><div><b>
Skills and Experience</b></div>
</div><div><p><b>
Skills and Experience</b></p>
<ul>
<li>Possess 1 to 2 years of solid experience within banking or client service environments, demonstrating a deep commitment to operational excellence.</li>
<li>Highly detail-oriented with a strong sense of ownership and the ability to manage end-to-end responsibilities independently and collaboratively.</li>
<li>Proven track record in driving results with a customer-centric mindset, supporting business growth while maintaining optimism and focus on service quality.</li>
<li>Exceptional communication, influencing, and negotiation skills, adept at managing relationships with both internal stakeholders and external clients effectively.</li>
<li>Demonstrated ability to build and sustain productive working relationships with peers, business partners, and clients, thriving in dynamic, fast-paced environments.</li>
<li>Confidence and capability in handling direct client interactions, with excellent interpersonal skills and a positive approach to problem resolution.</li>
<li>Experience or familiarity with contact centre management and workforce coordination, with leadership qualities to motivate and guide teams.</li>
<li>Strong analytical thinking, problem-solving capabilities, ideation, and time management skills to prioritize tasks and deliver timely solutions.</li>
<li>A client-focused attitude ensuring responsiveness and dedication to meeting client needs and expectations.</li>
</ul></div></div><div><div><div><b>Qualifications</b></div>
</div><div><p><b>
Qualifications</b></p><ul><li>
Academic background requiring a Bachelor's Degree or equivalent university qualification, preferably in Business, Finance, or a related discipline.</li><li>
Commitment to continuous professional development through participation in relevant soft skills, technical, or computer-related training, including compliance with mandatory group e-learning programs as part of the Discover Learning Journey.</li><li>
Desirable certification such as the Global Association of Risk Professionals (GARP) Foundation of Banking Risk, reflecting a strong foundation in banking risk management principles.</li><li>
Proficiency in English and Arabic languages to effectively communicate across diverse client bases and internal teams.</li></ul></div></div><div><div><div><b>
About Standard Chartered</b></div>
</div><div><p><b>
About Standard Chartered</b></p><p>
Standard Chartered is a leading international bank that combines agility with a global presence to create meaningful impact. For over 170 years, we've been dedicated to making a positive difference for our clients, communities, and colleagues alike. We challenge conventional thinking, embrace challenges, and strive to innovate continuously.</p><p>
Our purpose is to drive commerce and prosperity through our unique diversity, supported by our brand promise to be here for good. We embody these principles through our valued behaviours and commitment to inclusion, ensuring every individual is respected and empowered to reach their full potential.</p><p>
We celebrate diversity and inclusion, fostering an environment where everyone can be authentic and collaborate openly. Together, we:</p><ul><li><b>
Do the right thing:</b> uphold integrity, assertiveness, and client-centricity in all we do.</li><li><b>
Never settle:</b> pursue continuous improvement and innovation with simplicity and resilience.</li><li><b>
Are better together:</b> embrace inclusivity, mutual respect, and long-term collaboration.</li></ul></div></div><div><div><div><b>
What we offer</b></div>
</div><div><p><b>
What We Offer</b></p><p>
In alignment with our Fair Pay Charter, Standard Chartered provides a comprehensive and competitive salary package complemented by a wide range of benefits designed to support your holistic wellbeing &mdash; mental, physical, financial, and social.</p><ul><li><b>
Robust benefits including:</b> core bank funding for retirement savings, medical and life insurance, with access to flexible and voluntary benefits depending on location.</li><li><b>
Generous leave policies:</b> encompassing annual leave, parental and maternity leave up to 20 weeks, sabbatical options up to 12 months, volunteering leave, and a combined minimum of 30 days for annual and public holidays.</li><li><b>
Flexible working arrangements:</b> options that accommodate both home and office-based work with adaptable patterns to support work-life balance.</li><li><b>
Proactive wellbeing programs:</b> including access to Unmind digital wellbeing platform, resilience and human skills development courses, global Employee Assistance Programmes, mental health first-aiders, and self-help resources.</li><li><b>
Continuous learning culture:</b> offering opportunities for professional growth through reskilling and upskilling via physical, virtual, and digital learning platforms.</li><li><b>
Inclusive and values-driven environment:</b> a workplace that celebrates diversity and fosters respect, ensuring everyone can thrive and realise their full potential.</li></ul></div></div></div></div></div></div></div></div></div><p></p>

Deutsche Bank

<div><h2 class="jobSectionHeader"><b>Job Description:
</b></h2><p><b>Details of the Division and Team:
</b></p><p>Provide fundamental support to the Relationship Manager(s) (RM), Investment Managers (IM) to assist in the day-to-day business activities in all aspects of client servicing and operational support.
</p><p></p><p>Act as the primary point of contact for RM and client for all operational requests by liaising with key stakeholders at the Booking Centre (Cross Border desk, iCAT, Client onboarding, Operations, COO, Business Management, Trading teams etc) and locally (Business Management, Client onboarding Investment Advisory teams) as appropriate.
</p><p></p><p>Responsible for timely action on requests and service requirements to meet the client/RM requirements.
</p><p></p><p><b>What we will offer you:
</b></p><p>A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That&rsquo;s why we are committed to providing an environment with your development and wellbeing at its center.
</p><p></p><p><b>You can expect:
</b></p><ul><li><p>Life Insurance
</p></li><li><p>Accidental Death Insurance
</p></li><li><p>Permanent Partial Disability Insurance
</p></li><li><p>Private Medical Insurance for you, your spouse and dependent children
</p></li><li><p>Flexible working arrangements
</p></li><li><p>30 days of annual paid leave, plus public holiday &amp; Flexible Working Arrangement
</p></li><li><p>DB contributions to DIFC Employee Workplace Savings (DEWS)
</p></li></ul><p></p><p><b>Your key responsibilities:
</b></p><p>Client Service
</p><ul><li><p>Handle and respond to RM requests and client queries related but not restricted to account documentation, account balances, account maintenance activity, statement information, security transfers, security information, general product and/or service information.
</p></li><li><p>Receive and confirm client instructions related to remittances, account maintenance etc. and liaising with the respective booking center within acceptable timelines.
</p></li><li><p>When required, attend client meetings along with RM to provide support to meet client requirements.
</p></li><li><p>Taking and executing clients&rsquo; orders (money market, capital market transactions).
</p></li><li><p>Diligent follow up with clients to execute term sheets and other account/trade related documents.
</p></li></ul><p></p><p>Operations and Administrative
</p><ul><li><p>Assist RM in new account opening process &ndash;preparation of comprehensive account opening pack for submission to onboarding team post client signature. Possess good knowledge for review and preparation of client signed quality packs including Booking Centre and DIFC documents to be submitted to local Onboarding team for New Account opening.
</p></li><li><p>Assist RM in liaising with the Booking Centre iCAT/AFC/DIFC OBS/KYC Review Team/DIFC AFC for follow up/provide additional information/documentation if requested.
</p></li><li><p>Seek relevant approvals and ensure process followed whilst arranging any Video conference meetings/calls.
</p></li><li><p>Follow up on any Booking Centre/DIFC document deficiencies promptly to help RMs achieve their Key Risk Indicators (KRIs).
</p></li><li><p>Execution of periodic fee run to ensure RMs are informed of any insufficient balances.
</p></li><li><p>Ensure timely assistance in input of call reports (provided by RM) in system and proper record retention of call reports in Group shared folders (protected at all times) wherever applicable.
</p></li><li><p>Ensure RMs and IAs are aware of any Corporate Actions and follow up through to completion.
</p></li><li><p>Providing assistance in managing loan covenants and processing periodic rolling of all Structured Loans, Lombard Loans and Time Deposits.
</p></li><li><p>Develop good understanding of the governing regulatory framework and upholding relevant policies/procedures to mitigate risks; ensuring that the Bank is protected.
</p></li><li><p>Remain current and thorough on operational processes, services and firm&rsquo;s systems/applications.
</p></li><li><p>Liaise with RM/IA to ensure voice logs are completed, seek approvals as required for reporting purposes.
</p></li><li><p>Raise credit facility requests as required, assist RM with credit Advance Ratio levels and client specific AR requests.
</p></li><li><p>Provide regular updates to RMs regarding clients credit facilities and prepare credit excess reports.
</p></li><li><p>Input daily trades in system within cut off times for trade reconciliation purposes.
</p></li><li><p>Proactively help manage margin calls with Credit and Cross Border Desk in conjunction with RM.
</p></li><li><p>Resolve any trade/non-trade related incidents in conjunction with the Cross Border Desk (as applicable) with prompt and timely reporting to Business Manager / Team Head.
</p></li><li><p>Process with relevant approval all inward/outward cash and security transfer instructions received from client in conjunction with RM/ Booking Centre/Counterparty and client. Follow up till completion, including trade archival.
</p></li><li><p>Support RMs in performing client after-sales tasks and coordination of marketing events invitations and approvals.
</p></li><li><p>Follow up for pre-trade, post trade execution and confirmation, renewal of expired orders to enable reporting to Cross Border desk / complete system input. Liaise with RM/IA to ensure voice logs are completed and reported. Follow up till completion, including trade archival.
</p></li><li><p>Accountable for providing full administrative support to the Head of cross border and immediate team, acquiring various administrative duties and backing-up other team members as and when required.
</p></li><li><p>Where applicable, managing the daily mailing of documentation to the relevant booking centers.
</p></li><li><p>Respond to client queries related but not restricted to account documentation, account balances, account activity, statement information, security transfers, security information, general product and/or service information.
</p></li><li><p>Proactively update and follow up on various deficiency reports in RISK MIS Tool monthly (email notification). All deficiencies to be resolved promptly.
</p></li><li><p>Completion of any remediation projects within the stipulated deadlines.
</p></li><li><p>Highlight any suspicious activity/complaints to Head of Business/Business Manager in a timely manner.
</p></li><li><p>Provide leave plan to Supervisor for approval and ensure smooth and detailed handover to back up SAs for business continuity.
</p></li><li><p>Participate in all SE group projects and meetings. Handle any regulatory/non-regulatory projects within the stipulated deadlines.
</p></li><li><p>Accountable for being thorough with relevant KOPs at Booking Centres and DIFC, and staying up to date on process enhancements, approval templates etc.
</p></li></ul><p></p><p><b>Your skills and experience:
</b></p><ul><li><p>Bachelor&rsquo;s degree or equivalent
</p></li><li><p>Fluency in English (written and verbal) is mandatory. Fluency in Arabic is a good to have skill.
</p></li><li><p>Minimum 3-5 Years of relevant client servicing or assistant relationship manager experience within the banking and financial industry
</p></li><li><p>Able to manage time and multitask.
</p></li><li><p>Strong inter-personal, communication and consulting skills
</p></li><li><p>Excellent teamwork skills and the ability to work in virtual global teams and a matrix organization
</p></li><li><p>Client Centric
</p></li></ul><p></p><p><b>How we&rsquo;ll support you:
</b></p><ul><li><p>Flexible working to assist you balance your personal priorities
</p></li><li><p>Coaching and support from experts in your team
</p></li><li><p>A culture of continuous learning to aid progression
</p></li><li><p>A range of flexible benefits that you can tailor to suit your needs
</p></li><li><p>Training and development to help you excel in your career
</p></li></ul><p></p><p><b>About us and our teams:
</b></p><p>Deutsche Bank is the leading German bank with strong European roots and a global network. click here to see what we do.
</p><p></p><p><b>Deutsche Bank &amp; Diversity
</b></p><p></p><p>We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
</p><p>Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
</p><p></p><p>We welcome applications from all people and promote a positive, fair and inclusive work environment.</p></div>

Private Bank - Client Service Executive, Global South Asia - AVP

Copart Middle East

<div>
 <p>
  We are looking for a
  <strong>
   Customer Service Representative
  </strong>
  to join our team and manage high-volume
  <strong>
   inbound and outbound calls
  </strong>
  . This role is ideal for someone who thrives in a fast-paced environment, communicates confidently, and is passionate about delivering excellent customer experiences.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Handle
   <strong>
    inbound and outbound customer calls
   </strong>
   in a professional and timely manner
  </li>
  <li>
   Respond to customer inquiries, complaints, and service requests efficiently
  </li>
  <li>
   Provide accurate information and guide customers through processes
  </li>
  <li>
   Record and track all customer interactions in the system
  </li>
  <li>
   Coordinate with internal teams to resolve issues and ensure quick turnaround
  </li>
  <li>
   Follow up with customers to ensure resolution and satisfaction
  </li>
  <li>
   Maintain high service standards in line with company policies
  </li>
  <li>
   Support additional customer service tasks when required
  </li>
 </ul>
 <p>
  <strong>
   Job Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Proven experience in a
   <strong>
    call center or phone-based customer service role
   </strong>
  </li>
  <li>
   Fluent in
   <strong>
    English and Arabic
   </strong>
   (spoken and written)
  </li>
  <li>
   Strong communication, listening, and problem-solving skills
  </li>
  <li>
   Ability to handle high call volumes and work under pressure
  </li>
  <li>
   Organized with strong attention to detail
  </li>
  <li>
   Professional, calm, and customer-focused approach
  </li>
 </ul>
 <p>
  <strong>
   Preferred:
  </strong>
 </p>
 <ul>
  <li>
   Experience in the
   <strong>
    automotive or motor insurance industry
   </strong>
  </li>
  <li>
   Previous experience working in the UAE
  </li>
 </ul>
 <p>
 </p>
</div>


Customer Service Representative

First Abu Dhabi Bank (FAB)

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 To serve customers by providing product, service information; resolving product and service issues by maintaining immaculate quality standards. To ensure financial and reputational integrity of the organization and providing end to end solutions for better customer service experience.
 <br/>
 <br/>
 Possessing a strong team spirit, motivation and friendly environment with all customer and Colleagues
 <br/>
 <br/>
 <strong>
  Specific Job Accountability
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide excellent customer service by attending to incoming calls within the quality guidelines
  </li>
  <li>
   Handling and resolving customer complaints to customer satisfaction within the defined authority limits and to escalate as per process
  </li>
  <li>
   Recommend potential products or services to management by collecting customer information and analyzing customer needs
  </li>
  <li>
   Ensure quality of inbound / outbound calls by achieving set targets in terms of service standards and customer satisfaction scores
  </li>
  <li>
   Contribute to the business by generating new prospects/Leads and upselling for all types of FAB products
  </li>
  <li>
   Maintains customer records by updating customer history through service requests/complaints and Notes
  </li>
  <li>
   Maintain confidentiality of the bank&rsquo;s customers and data
  </li>
  <li>
   Ensure the business meets its obligations under the Bank&rsquo;s Policies and Standards and under local laws/regulations
  </li>
  <li>
   Attend to special tasks assigned by team leader and Managers
  </li>
  <li>
   Demonstrate flexibility in adhering to your planned/scheduled shifts and on call/ unplanned shifts due to the floor situation for achieving all defined Service Level and Abandoned rates
  </li>
  <li>
   Ensure self-punctuality, adherence of policies &amp; procedures and discipline to the Centre
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  </li>
 </ul>
 <strong>
  Frameworks, Boundaries &amp; Decision-Making Authority
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 </strong>
 <ul>
  <li>
   Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks
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   Authorized to take decisions as per the approved authorization matrix
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  </li>
 </ul>
 <strong>
  Qualifications
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 </strong>
 <strong>
  Minimum Qualifications:
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 </strong>
 <ul>
  <li>
   High School
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  </li>
 </ul>
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  Minimum Experience
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 <ul>
  <li>
   0 &ndash; 2 years relevant experience in banking sector
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  </li>
 </ul>
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  Knowledge, Skills, And Attributes
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 </strong>
 <ul>
  <li>
   Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills
  </li>
  <li>
   Excellent communication skill in English &amp; Arabic
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   <br/>
  </li>
 </ul>
</div>


Virtual Customer Service Executive - Emiratized Role

Real Secure IT

<p><b>Job Title: Network Engineer (Mid&ndash;Senior Level)</b></p><p><b>Location</b></p><p>United Arab Emirates</p><p><b>About Real Secure Infrastructure LLC</b></p><p>Real Secure is a UAE-based IT services company specializing in Managed IT Services, Cybersecurity, IT Infrastructure, and IT Projects. We support organizations with secure, reliable, and scalable technology environments, focusing on service quality, operational efficiency, and long-term client partnerships.</p><p><b>Position Overview</b></p><p>We are seeking a <b>Network Engineer with a minimum of 4 years of relevant experience</b> in designing, implementing, and managing network infrastructure.</p><p>This role is primarily focused on <b>network engineering and infrastructure ownership</b>, while also contributing to <b>L1/L2 technical support across client environments</b> within a managed services model. The selected candidate will be responsible for ensuring network performance, security, and reliability, handling escalations, and supporting day-to-day technical operations.</p><p>The role requires <b>end-to-end ownership of network environments</b>, including configuration, performance optimization, security, and incident resolution.</p><p>The ideal candidate must demonstrate <b>proven hands-on expertise, supported by valid, verifiable, and industry-recognized vendor certifications</b>. Certification credentials may be verified during the hiring process.</p><p>A <b>valid UAE driving license is mandatory</b>. Candidates outside the UAE must demonstrate the ability to obtain one upon joining.</p><p><b>Key Responsibilities</b></p><p><b>Network Engineering and Infrastructure</b></p><ul><li>Design, implement, and manage LAN, WAN, and VPN environments across multiple clients</li><li>Configure and maintain routers, switches, wireless networks, and firewalls</li><li>Implement VLANs, routing, segmentation, and high-availability configurations</li></ul><p><b>Firewall and Security</b></p><ul><li>Configure and manage next-generation firewalls (Fortinet preferred or equivalent)</li><li>Implement site-to-site and remote access VPNs</li><li>Define and maintain security policies, NAT rules, and traffic inspection</li><li>Perform periodic firewall audits and security hardening</li></ul><p><b>Troubleshooting and Escalation</b></p><ul><li>Diagnose and resolve complex network and infrastructure issues across multi-site environments</li><li>Perform root cause analysis and implement permanent solutions</li><li>Handle escalations involving routing, firewall behavior, ISP connectivity, and system integration</li></ul><p><b>Technical Support (L1/L2 &ndash; Managed Services Context)</b></p><ul><li>Provide first- and second-level technical support across client environments, covering systems, networks, and end-user issues</li><li>Handle service tickets and technical requests in line with agreed SLAs</li><li>Support system administration tasks such as user management, endpoint troubleshooting, and basic server or cloud operations</li><li>Maintain ownership of incidents through to resolution and proper escalation where required</li></ul><p><b>Client Engagement and Documentation</b></p><ul><li>Support network-related projects, deployments, and migrations</li><li>Conduct onsite visits for implementation and troubleshooting</li><li>Maintain accurate documentation, including network diagrams and configurations</li></ul><p><b>Mandatory Requirements</b></p><p><b>Experience</b></p><ul><li>Minimum <b>4 years of hands-on experience</b> in network engineering and technical support</li><li>Proven experience managing enterprise network infrastructure beyond basic end-user support</li><li>Experience supporting <b>multi-site or multi-client environments</b> is highly preferred</li></ul><p><b>Certifications</b></p><ul><li>Cisco Certified Network Associate (minimum)</li><li>Cisco Certified Network Professional is highly preferred</li><li>Hands-on experience with Fortinet or equivalent next-generation firewalls is required</li><li>Fortinet NSE 4 or higher is a strong advantage</li></ul><p><b>Technical Competencies</b></p><ul><li>Strong understanding of TCP/IP, DNS, DHCP.</li><li>Experience with VLANs, NAT, and network segmentation</li><li>Knowledge of routing protocols such as OSPF and BGP</li><li>Hands-on experience with enterprise firewalls and Cisco networking devices</li><li>Solid understanding of VPN technologies and network security principles</li></ul><p><b>Communication</b></p><ul><li>Strong English communication skills, both written and verbal</li><li>Ability to communicate effectively with clients and produce clear technical documentation</li></ul><p><b>Driving Requirement</b></p><ul><li>Valid UAE driving license is mandatory</li><li>Candidates outside UAE must demonstrate eligibility to obtain one upon joining</li></ul><p><b>Preferred Qualifications</b></p><ul><li>Experience working in an MSP or multi-client environment</li><li>Exposure to cloud platforms such as Microsoft Azure or AWS</li><li>Broad understanding of IT infrastructure, including systems and endpoint environments</li><li>Awareness of cybersecurity best practices</li></ul><p><b>Role Positioning</b></p><p>This position is designed for a <b>network-focused engineer</b> who can take ownership of infrastructure environments while contributing to managed services operations. The role combines network engineering expertise with practical technical support responsibilities, ensuring stable, secure, and well-managed client environments.</p><p><b>Ideal Candidate Profile</b></p><ul><li>Strong analytical and troubleshooting capabilities</li><li>Comfortable working across multiple client environments</li><li>Able to balance engineering responsibilities with operational support</li><li>Takes ownership and ensures issues are fully resolved</li></ul><p>If you are a technically strong and proactive professional who thrives in a dynamic managed services environment, we invite you to apply and be part of a team delivering high-quality IT infrastructure and network solutions.</p><p>Job Type: Full-time</p><p>Pay: AED3,500.00 - AED5,000.00 per month</p><p>Application Question(s):</p><ul><li>Do you hold valid Cisco Certified Network Associate / Cisco Certified Network Professional and/or Fortinet NSE 4 (or higher) certifications? If yes, please specify certification type(s) and provide a verification link or code (e.g., Cisco verification or Credly badge).</li><li>This role offers a salary range of (3,500 - 5,000 AED) depending on experience and qualifications. Do you confirm your expectation falls within this range?</li></ul><p>Experience:</p><ul><li>hands-on: 4 years (Required)</li></ul><p>License/Certification:</p><ul><li>UAE Driving License (Required)</li></ul><p>Work Location: In person</p>

Network/Technical Support Engineer (Mid–Senior Level)

Cartier

<div>
 Immerse yourself in the world of Cartier, where heritage and innovation come together to create unforgettable experiences.
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 With a growing presence across the UAE, we are looking for experienced Sales Associates to join us.
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 <strong>
  HOW WILL YOU MAKE AN IMPACT?
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 </strong>
 As a Sales Associate, you will create meaningful connections with clients, guiding them through their journey and sharing the unique craftsmanship behind each creation. You will play a pivotal role in achieving boutique goals by providing personalized advice, cultivating client relationships, and ensuring every interaction reflects the excellence of Cartier.
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 As an integral part of our Boutiques, you will be responsible for the following:
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  Sales Achievements
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   Deliver exceptional client experiences in line with Cartier&rsquo;s service excellence standards.
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   Achieve and exceed individual and boutique sales objectives through consultative selling and deep product knowledge.
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   Proactively identify and convert clienteling opportunities by scheduling appointments and developing robust client profiles.
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  Client Relationship &amp; Portfolio Development
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   Cultivate meaningful and lasting client relationships, fostering loyalty to the Maison.
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   Strategically grow and manage your client portfolio to maximize engagement and sales potential.
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   Execute targeted CRM actions to strengthen client connections and drive repeat business.
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   Represent Cartier as a true Ambassador during client events and exclusive activations.
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 </ul>
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  Daily Boutique Operations
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   Uphold the highest standards of operational compliance across all boutique procedures and policies.
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   Ensure accurate stock management, actively participate in inventory processes, and maintain the impeccable presentation of the boutique.
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 </ul>
 <strong>
  One Team Spirit
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 <ul>
  <li>
   Embody Cartier&rsquo;s values and contribute to a collaborative, positive team spirit.
  </li>
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   Engage in team initiatives, supporting colleagues to achieve shared goals and deliver a seamless client experience.
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  </li>
 </ul>
 <strong>
  HOW WILL YOU EXPERIENCE SUCCESS WITH US?
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  <br/>
 </strong>
 At Cartier, we believe passion and expertise are the sparks that create extraordinary success.
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  To Truly Thrive In This Role, You&rsquo;ll Bring
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   Strong selling skills and an innate sense of service excellence, creating memorable client experiences that foster loyalty.
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   Communicate fluently in Arabic and English.
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   Leverage your product knowledge and genuine curiosity to engage clients and share the story behind each Cartier creation.
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   Excel at time management and multitasking in a dynamic environment, adapting seamlessly to shifting priorities while maintaining meticulous attention to detail.
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   Embrace a positive, team-oriented mindset, contributing to a supportive and inspiring boutique culture.
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  </li>
 </ul>
 <strong>
  What Do We Offer
  <br/>
  <br/>
 </strong>
 At Cartier, you will be part of a community bound by a strong sense of responsibility, where connection, collaboration, and collective spirit thrive.
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 We empower individual talents, united by a shared commitment to excellence, inspired by the world's diverse cultures, to respect and enrich our unique heritage. We believe that different perspectives fuel innovation and drive us to create exceptional experiences.
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 We offer an energizing environment for career growth and the opportunity to contribute your individual vision to a legacy of creativity.
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 We celebrate every achievement, big or small, fostering meaningful connections through gratitude and mutual support, nurturing a sense of belonging.
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 <strong>
  Join us at Cartier, a place like no other, forever moving forward.
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 </strong>
 <strong>
  YOUR JOURNEY WITH US
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 </strong>
 If your application is selected, you will receive an introductory call from a member of our Talent team to explain further steps and discuss the opportunity. If there is a match from both sides, you will have a chance to meet with the Boutique and Retail Management Team, as well as HR as part of a video or in-person interview. If we are positive from all sides and this is an exciting challenge for you, you will receive a job offer to join Cartier and a warm invitation to the team!
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  Take your next step with Cartier, we look forward to hearing from you!
 </strong>
</div>


Sales Associate - Dubai

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Sales Associate - Dubai