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client service executive

KOI Technologies

Position Title: Complaint &amp; client Management Executive Department: Customer Success / Operations Reports To: Complaints Supervisor / CS ManagerRole Purpose The Complaint Handling Executive is responsible for managing customer and client complaints end-to-end, ensuring thorough investigation, timely resolution, and clear communication with all stakeholders. The role requires strong analytical skills to identify root causes, spot trends, and support continuous service improvement while maintaining high client satisfaction.Key ResponsibilitiesComplaint Management &amp; Resolution<ul><li>Handle complaints from customers, clients, suppliers, and internal teams through email, ticketing systems, and other communication channels.</li><li>Own complaints from receipt to closure, ensuring resolution within defined SLAs.</li><li>Conduct detailed investigations by reviewing system data, call logs, ride history, driver/supplier feedback, and evidence provided.</li><li>Ensure accurate documentation of findings, actions taken, and final outcomes.</li></ul>Root Cause Analysis &amp; Reporting<ul><li>Perform root cause analysis (RCA) to identify recurring issues and systemic gaps.</li><li>Analyse complaint data to identify trends by client, city, supplier, or incident type.</li><li>Prepare daily, weekly, and monthly reports highlighting complaint volume, resolution performance, and improvement areas.</li><li>Support management with data-driven insights and recommendations.</li></ul>Client &amp; Stakeholder Communication<ul><li>Communicate professionally and empathetically with clients and customers throughout the complaint lifecycle.</li><li>Provide clear updates, explanations, and closure communication to clients.</li><li>Coordinate closely with Operations, Dispatch, Sourcing, and Finance teams to resolve issues efficiently.</li><li>Participate in client performance review discussions when required.</li></ul>Process Improvement &amp; Quality Control<ul><li>Identify process gaps and suggest improvements to reduce complaint recurrence.</li><li>Ensure compliance with internal SOPs, service standards, and client SLAs.</li><li>Support audits, quality checks, and performance reviews related to complaint handling.</li></ul>Key Skills &amp; Competencies<ul><li>Strong investigation and analytical skills with attention to detail.</li><li>Ability to perform data analysis and interpret trends.</li><li>Excellent written and verbal communication skills.</li><li>Strong stakeholder and client management abilities.</li><li>High sense of ownership and accountability.</li><li>Ability to work under pressure and manage multiple cases simultaneously.</li></ul>Experience &amp; Qualifications<ul><li>3&ndash;5 years of experience in Customer Success, Complaints Management, or Operations Support.</li><li>Experience handling B2B clients and escalations preferred.</li><li>Background in travel, logistics, mobility, or service-based industries is an advantage.</li></ul>Job Type: Full-timePay: Up to AED5,000.00 per monthApplication Question(s):<ul><li>How many years of Transportation, Logistics, Supply Chain and Storage experience do you currently have?</li><li>How would you rate your Excel skills on a scale from 1 to 10?</li><li>Do you have experience performing Root Cause Analysis (RCA)?</li><li>Have you prepared daily/weekly/monthly reports on complaint trends, resolution performance, or KPIs?</li><li>Do you have experience handling B2B client complaints and escalations?</li><li>Do you have experience handling escalated client complaints professionally and empathetically?</li><li>Have you worked in any of the following industries? Travel/Tourism -Logistics/Transportation -Mobility (ride-hailing, car rental, fleet) -Customer Service/BPO</li><li>What is your expected salary (AED per month)?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>complaint or customer success: 3 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Customer Support & Complaints Executive – Dubai

Invespy

Job Summary:As a Client Services Executive (Account Executive) in our dynamic team, you will play a pivotal role in driving client success and ensuring highest level of team collaboration. You will be responsible for managing a portfolio of accounts, understanding clients' business objectives, and developing tailored marketing strategies to meet and exceed their goals.Responsibilities:Client Relationship Management: <ul><li>Support the team in fulfilling client needs and objectives by ensuring given deadlines are achieved.</li><li>Monitor and measure client satisfaction and keep the line manager updated.</li></ul>Campaign Execution:<ul><li>Oversee the execution of marketing campaigns, ensuring they are implemented effectively and on schedule.</li><li>Coordinate with internal teams, including creative, content, and analytics, to deliver high-quality deliverables.</li></ul>Team Collaboration: <ul><li>Work closely with cross-functional teams, including sales, marketing, and operations, to ensure seamless delivery of services and alignment with company objectives.</li></ul>Strategic Account Planning:<ul><li>Follow the strategic planning process in line with the line manager.</li></ul>Operations: <ul><li>Prepare project status reports, estimates &amp; billing.</li><li>Crafting and distributing conference reports and meeting agendas, helping with meeting prep.</li></ul>Financial Management:<ul><li>Ensure adherence to account budgets, forecasts, and financial reporting.</li></ul>Requirements:<ul><li>Minimum 1-2 years of UAE experience in account management role with an advertising or creative agency.</li><li>The ability to effectively manage and prioritize multiple projects at once.</li><li>Excellent writing and presentation skills.</li></ul>Job Type: Full-timeExperience:<ul><li>Client Servicing: 1 year (Required)</li><li>Advertising/ Marketing/Creative Agency: 1 year (Required)</li></ul>

Client Services Executive

K.S. Healthcare Services, LLC

Job Title: Patient Relations Executive / Billing ExecutiveDepartment: Patient Services / Billing Reporting To: Front Office Manager / Billing Manager Industry: Hospital / HealthcareJob SummaryThe Patient Relations Executive / Billing Executive is responsible for ensuring a smooth patient experience from registration to discharge, handling billing processes accurately, and addressing patient queries with empathy and professionalism. The role requires strong coordination between patients, doctors, insurance providers, and internal departments.Key ResponsibilitiesPatient Relations<ul><li>Greet patients and attendants courteously and assist with registration and documentation</li><li>Explain hospital services, procedures, and billing-related information clearly</li><li>Handle patient queries, complaints, and feedback professionally</li><li>Coordinate with doctors, nurses, and departments to ensure smooth patient flow</li><li>Ensure high levels of patient satisfaction and service quality</li></ul>Billing &amp; Front Office Operations<ul><li>Prepare accurate patient bills for OPD, IPD, diagnostics, and procedures</li><li>Verify services, doctor charges, pharmacy, and investigation entries</li><li>Handle cash, card, and insurance-related billing transactions</li><li>Explain bills and charges to patients and resolve billing discrepancies</li><li>Coordinate with insurance/TPI teams for approvals, claims, and documentation</li></ul>Insurance &amp; Documentation<ul><li>Assist in cashless and reimbursement insurance processes</li><li>Ensure proper documentation and compliance with hospital policies</li><li>Maintain patient records, billing files, and daily reports</li><li>Ensure confidentiality of patient and financial information</li></ul>Reporting &amp; Compliance<ul><li>Prepare daily billing summaries and MIS reports</li><li>Follow hospital SOPs, NABH/JCI guidelines (if applicable)</li><li>Support audits and internal checks when required</li></ul>Job Type: Full-timePay: Up to AED3,500.00 per month

Healthcare - Guest Service Executive/Billing Executive

Super Bytes

We’re Hiring: &nbsp;Telecalling Executive&nbsp;&nbsp;Location: Dubai / IndiaEmployment Type: Full-TimeSalary: Fixed Pay + Attractive Incentives&nbsp;Age below 28 yearsHindi language mandatory&nbsp;Job Role: We are looking for a motivated and target-focused Forex Telecaller to promote our forex trading services and generate quality leads through outbound calling.&nbsp;Key Responsibilities:<ul><li>Make outbound calls to potential clients.</li><li>Explain forex trading services and account details</li><li>Generate leads and convert prospects into active clients</li><li>Follow up with interested customers</li><li>Maintain call and lead records in CRM</li><li>Achieve daily and monthly sales targets</li><li>Coordinate with sales and retention teams</li></ul>&nbsp; &nbsp;

Telecalling Executive

DP World

<div>
 
 Job Description
 
 
 
 <ul>
 <li>
 Serve as the primary point of contact for customers through phone, email and in person interactions.
 </li>
 <li>
 Handle customer inquiries, complaints and requests professionally and promptly.
 </li>
 <li>
 Ensure customer issues are resolved effectively while meeting service level agreements.
 </li>
 <li>
 Coordinate and follow up with the concerned departments addressing the customer queries and SRs within the set KPIs
 </li>
 <li>
 Prepare and Issue NOC&rsquo;s, Ejari Certificates, letters, circulars, memo&rsquo;s, presentations, and emails to customers as required and ensure compliance with set KPIs.
 </li>
 <li>
 Oversee and handle incoming and outgoing communications to customers and government authorities on behalf of other departments of DMC.
 </li>
 <li>
 Maintain accurate customer date and update systems as required.
 </li>
 <li>
 Support customer retention by building positive and long-term relationships.
 </li>
 <li>
 Identify opportunities to improve customer experience and services.
 </li>
 <li>
 Prepare service reports, escalate critical issues to management when necessary and Conduct customer related surveys.
 </li>
 <li>
 Follow company policies, procedure and customer service standards.
 </li>
 <li>
 Track incoming requests through the CRM system, escalate them to the appropriate department, and ensure timely follow-up.
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world&rsquo;s trade flow better, changing what&rsquo;s possible for the customers and communities we serve globally.
 
 
 With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that&rsquo;s fit for the future.
 
 
 We&rsquo;re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology &ndash; and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
 
 
 What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we&rsquo;re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer&rsquo;s door.
 
 
 DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures &ndash; not just in what we do but also in how we behave.
 
 
 We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what&rsquo;s possible.
 
 
 WE MAKE TRADE FLOW
 
 
</div>

EXECUTIVE - CUSTOMER SERVICE

Al Ghurair Asset Management LLC

<div>
 
 We are looking for an
 
 Operations Manager / Executive
 
 to join one of our
 
 Facilities Management divisions
 
 . The Operations Manager / Executive will be responsible for overseeing
 
 multi-site soft services operations
 
 while serving as a
 
 strategic client partner
 
 . The primary objective of this role is to ensure
 
 service excellence
 
 , full
 
 contract compliance (SLA/KPIs)
 
 , and
 
 sustainable business growth
 
 in line with
 
 Dubai market standards and local regulations
 
 .
 
 
 
 
 
 🔹 Key Responsibilities
 
 
 
 1. Operational Excellence &amp; Service Delivery
 
 
 <ul>
 <li>
 
 Contract Management:
 
 Oversee end-to-end soft services operations for a diverse portfolio of contracts across Dubai.
 </li>
 <li>
 
 Compliance:
 
 Ensure all services are delivered in strict accordance with SLAs, KPIs, and contractual obligations.
 </li>
 <li>
 
 Resource Optimization:
 
 Manage manpower deployment, monitor productivity, and evaluate site performance to ensure efficiency.
 </li>
 <li>
 
 Regulatory Adherence:
 
 Maintain full compliance with
 
 QHSE standards, Dubai Municipality, SIRA, and MoHRE
 
 regulations.
 </li>
 <li>
 
 Quality Control:
 
 Conduct regular site audits, technical inspections, and performance reviews to maintain high service standards.
 </li>
 </ul>
 
 
 
 
 
 2. Client Relationship &amp; Strategic Account Management
 
 
 <ul>
 <li>
 
 Partnership Building:
 
 Develop and maintain long-term, high-value relationships with key client stakeholders.
 </li>
 <li>
 
 Escalation Management:
 
 Act as the primary point of contact for client inquiries, proactively resolving escalations and operational issues.
 </li>
 <li>
 
 Business Reviews:
 
 Lead Monthly Business Reviews (MBR) and Quarterly Business Reviews (QBR) to present performance data and continuous improvement plans.
 </li>
 <li>
 
 Advocacy:
 
 Act as the "voice of the client" internally to ensure all operational teams align with client expectations.
 </li>
 </ul>
 
 
 
 
 
 3. Strategic Growth &amp; Commercial Acumen
 
 
 <ul>
 <li>
 
 Account Planning:
 
 Develop and execute strategic account plans to meet both client and company objectives.
 </li>
 <li>
 
 Revenue Generation:
 
 Identify and drive upselling and cross-selling opportunities (additional services, specialized cleaning, etc.) within existing contracts.
 </li>
 <li>
 
 Market Expansion:
 
 Proactively identify opportunities to increase market share and support the sales team in contract renewals and expansions.
 </li>
 <li>
 
 Commercial Coordination:
 
 Collaborate with Sales, HR, Finance, and Procurement to ensure seamless mobilization and profitable service delivery.
 </li>
 </ul>
 
 
 
 
 
 4. Performance Analytics &amp; Reporting
 
 
 <ul>
 <li>
 
 Data-Driven Insights:
 
 Track and analyze KPIs, operational data, and client feedback trends.
 </li>
 <li>
 
 Management Reporting:
 
 Prepare comprehensive operational reports for senior management, highlighting risks, achievements, and financial performance.
 </li>
 <li>
 
 Continuous Improvement:
 
 Initiate and drive operational "best practice" projects based on performance trends and market dynamics.
 </li>
 </ul>
 
 
 
 
 🔹 Requirements &amp; Qualifications
 
 <ul>
 <li>
 
 Experience:
 
 5&ndash;8+ years of proven experience in
 
 Soft Services Operations
 
 within the UAE.
 </li>
 <li>
 
 Technical Expertise:
 
 Deep exposure to
 
 Pest Control, Security Services (SIRA), and Specialized Cleaning/FM
 
 .
 </li>
 <li>
 
 Regulatory Knowledge:
 
 Thorough understanding of Dubai authority requirements and labor laws.
 </li>
 <li>
 
 Leadership:
 
 Strong ability to lead large, diverse teams and manage high-level stakeholders.
 </li>
 <li>
 
 Skills:
 
 Advanced negotiation, analytical, and communication skills.
 </li>
 <li>
 
 Mandatory:
 
 Valid
 
 UAE Driving License
 
 .
 </li>
 </ul>
 
 
</div>

Operations Manager / Executive

CRYSTAL FLASH LLC

B2B Sales ExecutiveWe are looking for a motivated and professional B2B Sales Executive with excellent communication skills to effectively engage with corporate clients. The ideal candidate should have strong selling skills, the ability to generate leads, negotiate, and close deals, along with a commitment to delivering high-quality service.Requirements:<ul><li>Age between 22 to 35 years.</li><li>Minimum 2 years of proven experience in B2B sales.</li><li>Strong knowledge of corporate sales and client relationship management.</li><li>Ability to generate leads, negotiate, and close deals effectively.</li><li>Excellent communication and presentation skills in English.</li><li>Target-oriented with a strong sales mindset.</li><li>Valid driving license is required.</li><li>Ability to work independently and meet sales targets.</li></ul>Job Type: Full-timePay: AED4,000.00 per month

B2B Sales Executive

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