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Standard Chartered Bank

<div><div><div><div><div><div><div><div><p>Job ID: 43976
 </p><p>Location: Dubai, AE
 </p><p>Area of interest: Customer Services
 </p><p>Job type: Regular Employee
 </p><p>Work style: Office Working
 </p><p>Opening date: 14 Nov 2025
</p></div>
</div></div></div></div></div></div><p></p><div><div><div><div><div><div><div><div><b>Job Summary</b></div>
</div><div><ul><li>The client service executive will be responsible for handling client queries/complaints and ask for any information via the digital channel eg Social media handles like face book, twitter, LinkedIn etc and the Chat Bot options. This will also include calling the client and engaging the client for any information required and provide resolution /clear queries.</li><li>The team will also be responsible for working with the marketing and social media team to understand opportunities and supporting the business to launch , track and social media/digital campaigns and posts .</li><li>The role will also be focused on analysing client feedback on the digital/other channels and supporting the manager to make the required changes to the process /product to fix the issue</li></ul></div></div><div><div><div><b>
Key Responsibilities</b></div>
</div><div><ul><li>To handle customer social media posts, calls &amp; issues while providing consistent customer delight relating to queries / requests / financial needs / problem resolution keeping focus on SCB policies.</li>
<li>Moderate, review and respond to comments concerning support issues made on our social channels in a timely, friendly, and professional manner and provide end-to-end resolution (as applicable), to create positive connections with our customer community</li>
<li>Engage social media commentary directly in carefully phrased social media responses seen by a broad audience.</li>
<li>Moderate all user-generated content on social media in line with the moderation policy for each community</li>
<li>Ensure proper follow up / tracking of cases and closure within turnaround time (if applicable) and follow up frequently with customers throughout the life of their complaint resolution.</li>
<li>Sign up customers for value added services and digital education (as applicable)</li>
<li>Tag the social media posts &amp; calls accurately as per internal guidelines &amp; policies</li>
<li>Initiate and strive towards achieving set targets and service standards</li>
<li>Probe &amp; identify financial needs on service calls and pitch relevant solutions in line with customer requirements (if applicable)</li>
<li>Participation in operational or technical platform trainings, as needed</li>
<li>Additional duties as assigned</li>
<li>Give accurate information to customers on his/her queries &amp; concerns</li>
<li>Have high awareness levels on KYC and anti-money laundering policy</li>
<li>Multi-skilled to handle both social media posts and outbound calls (as applicable)</li>
<li>Ensure KPI&rsquo;s (Key Performance Indicator) &amp; KRI&rsquo;s (Key Risk Indicator, eg &ndash; proper authentication, no rejects, maintained turnaround time, etc as define by the group) are achieved and work towards the improvement</li>
</ul></div></div><div></div><div><div><ul><li>Ability to write, think and work quickly without losing focus.</li>
<li>Maintain the highest level of professionalism while managing sensitive issues.</li>
<li>Demonstrate personal ownership and accountability.</li>
<li>Show empathy while providing thoughtful and prompt resolutions.</li>
<li>Initiate and strive towards achieving set targets and service standards</li>
<li>Should be able to identify potential disputes / escalation / specific trends noticed while handling of cases / process gaps and highlight to the management</li>
<li>Ensure all sales pitches are made without mis-selling and achieve targets in term of leads / self closure (if applicable)</li>
<li>Adhere to customer data confidentiality policy</li>
<li>Adhere to all applicable rules / regulations and group policies</li>
<li>Support the identification, development and implementation of continuous improvement ideas.</li>
<li>Provides timely feedback to management concerning operational changes/ideas, and recommends solutions to customer service failures.</li>
<li>Report on activity and findings, concisely summarizing important community trends and insights that are relevant to social care, team, SCB products and the overall bran</li>
<li>Display exemplary conduct and live by the Group&rsquo;s Values and Code of Conduct.</li>
<li>Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</li>
<li>Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters</li>
</ul></div></div><div><div><div><b>Skills and Experience</b></div>
</div><div><ul><li>Good communication skills</li>
<li>Social media management - Understanding of Social Media platforms and jargon</li>
<li>Knowledge of Microsoft Suite &ndash; Excel, Word, PPT</li>
<li>Strong interpersonal skills m which encourages and promotes enthusiasm and team spirit</li>
</ul></div></div><div><div><div><b>Qualifications</b></div>
</div><div><ul><li>Minimum qualification should be diploma holder /graduate</li></ul></div></div><div><div><div><b>
About Standard Chartered</b></div>
</div><div><div>
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</div>
<div>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</div>
<div>Together we:</div>
<ul><li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul></div></div><div><div><div><b>What we offer</b></div>
</div><div><div><b>
In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</div>
<ul><li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li>
</ul></div></div></div>
</div></div></div></div><div><div><p>www.sc.com/careers</p></div></div></div><div></div>

Client Service Executive - Digital servicing & Service Quality Assurance (UAE national)

Add-On Taxation & Accounting LLC

<p><b>About the Role</b></p><p>We are looking for a dynamic and well-spoken <b>Client Relationship Executive</b> to join our team. The ideal candidate will be responsible for managing existing clients, maintaining long-term professional relationships, and bringing new business to the company. A background in <b>Finance / Accounting / Taxation</b> will be an added advantage.</p><p>This position requires someone who is confident, presentable, and able to communicate effectively with clients at all levels.</p><p><b>Key Responsibilities</b></p><ul><li>Maintain excellent communication and strong relationships with existing clients.</li><li>Follow up on client requirements, ongoing projects, and service updates.</li><li>Acquire new clients through calls, meetings, and professional networking.</li><li>Assist clients with service-related queries and guide them clearly.</li><li>Manage company social media accounts and publish professional posts regularly.</li><li>Prepare simple reports, maintain client database, and track conversions.</li><li>Coordinate with internal teams to ensure smooth service delivery.</li><li>Represent the company professionally in calls, emails, and meetings.</li></ul><p><b>Required Skills</b></p><ul><li>Excellent communication skills (English mandatory; Hindi/Urdu advantage).</li><li>Pleasant personality with strong client-handling skills.</li><li>Basic knowledge of finance, accounting, VAT, or corporate services preferred.</li><li>Ability to multitask and manage time efficiently.</li><li>Social media handling skills (Instagram, LinkedIn posting).</li><li>Confident, trustworthy, and client-focused attitude.</li></ul><p><b>Eligibility</b></p><ul><li><b>Spouse Visa (Husband/Sponsorship)</b> candidates preferred.</li><li>Other visa holders are also welcome to apply.</li><li>Should be able to join <b>immediately or within a short notice period</b>.</li></ul><p><b>Why Join Us?</b></p><ul><li>Friendly and professional work culture</li><li>Opportunity to grow in the field of taxation &amp; accounting</li><li>Professional training provided</li><li>Attractive incentives for new client onboarding</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: AED2,000.00 - AED30,000.00 per month</p>

Client Relationship Executive

Nair Systems

<p>We are looking for a dynamic and result-driven <b>Client relationship Executive </b>who is fluent in Arabic and English to join our expanding team in Abu Dhabi. The ideal candidate will have a proven track record in sales or business development, particularly within the staffing or professional services sector.</p><p><b>Key Responsibilities:</b></p><ul><li>Identify and target prospective clients across industries to expand our client base</li><li>Generate leads through various channels and convert them into revenue opportunities</li><li>Maintain strong relationships with existing clients and develop long-term partnerships</li><li>Understand client requirements and propose appropriate staffing/IT service solutions</li><li>Meet and exceed sales targets and KPIs</li><li>Maintain up-to-date knowledge of market trends, competitor activities, and industry developments</li><li>Prepare and deliver professional business presentations and proposals</li><li>Collaborate with internal teams to ensure seamless service delivery</li><li>Represent the company at industry events and networking opportunities</li></ul><p><b>Required Qualifications &amp; Skills:</b></p><ul><li><b>Nationality:</b> Arabic (mandatory)</li><li><b>Experience:</b> 3 to 8 years in business development or sales</li><li><b>Language:</b> Fluency in English and Arabic (spoken &amp; written)</li><li><b>IT Knowledge:</b> Strong understanding of IT concepts, solutions, and industry terminology</li><li><b>Communication:</b> Excellent interpersonal and communication skills</li><li><b>Work Ethic:</b> Smart, hardworking, confident, and result-oriented with a sincere attitude</li><li><b>Pressure Handling:</b> Ability to work under pressure and within tight deadlines</li><li><b>Advantageous:</b> Experience in staffing/professional services industry is a plus</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: AED4,500.00 - AED6,000.00 per month</p>

PARTY ZONE LLC

<p>Party Zone LLC is seeking a dynamic and service-driven Sales Executive to manage and grow our HORECA (Hotel, Restaurant, Catering) accounts.</p><p><b>Key Responsibilities</b></p><ul><li>Manage day-to-day communication and relationship with assigned HORECA clients.</li><li>Coordinate and follow up on quotations, orders, deliveries, and account receivables.</li><li>Upsell and promote new product launches or seasonal collections to clients.</li><li>Assist in onboarding new accounts, documentation, and sample sharing.</li><li>Prepare client proposals, order confirmations, and monthly sales reports.</li><li>Conduct periodic check-ins with clients to ensure satisfaction and gather feedback.</li><li>Support the Sales Manager in achieving monthly and quarterly targets.</li><li>Work closely with warehouse and logistics teams to ensure timely order fulfillment.</li></ul><p><b>Qualifications &amp; Requirements</b></p><ul><li>Bachelor&rsquo;s degree or equivalent experience in Business Administration or related field.</li><li>2&ndash;4 years of experience in sales coordination or client service, ideally in HORECA.</li><li>Excellent verbal and written communication skills in English.</li><li>Strong interpersonal skills with a customer-oriented mindset.</li><li>Proficient in MS Office (Excel, Word, Outlook) and CRM systems.</li><li>Organized, self-motivated, and detail-oriented.</li><li>Ability to handle pressure and meet deadlines.</li><li>Female candidates preferred</li><li>Based in Dubai with valid Driving License.</li></ul><p>Job Types: Full-time, Permanent</p><p>Application Question(s):</p><ul><li>How many years of sales experience in HORECA ?</li><li>What is your salary expectation?</li></ul><p>Experience:</p><ul><li>Sales: 4 years (Required)</li></ul><p>License/Certification:</p><ul><li>UAE Driving license (Required)</li></ul><p>Location:</p><ul><li>Dubai (Required)</li></ul>

Key Account Executive (HORECA)

Whyletz

<p><b>Whyletz Dubai office seeks a passionate Client Relations Executive / Account Executive to join our growing team.</b></p><p><b>Responsibilities</b></p><ul><li>Manage client relationships and oversee branding projects from inception to completion</li><li>Oversee the execution of branding projects ensuring adherence to timelines and budgets</li><li>Prioritize projects and tasks to meet deadlines and client expectations</li><li>Identify and pursue cross-selling and up-selling opportunities to increase client revenue and agency growth</li><li>Collaborate with the creative team to deliver high-quality brand-aligned deliverables</li><li>Identify and address potential client issues to maintain positive relationships</li><li>Contribute to agency success by sharing insights and suggesting improvements</li></ul><p><b>Requirements</b></p><ul><li>Excellent communication and interpersonal skills</li><li>Strong understanding of branding principles</li><li>Exceptional organizational and time management skills</li><li>Proven track record of client relationship growth</li><li>Proactive and results-oriented approach to work</li><li>Ability to work independently and as part of a team</li></ul><p><b>Job Benefits</b></p><ul><li>Work with a fast-growing &amp; innovative branding agency</li><li>Collaborate with a young and talented team</li><li>Talent development &amp; personal growth</li></ul><p>Job Types: Full-time, Permanent</p>

Client Relations Executive

Zavi Designs Trading LLC

<p><b>WE ARE HIRING! &ndash; Senior CRM Executive (Post Sales)</b><br/><i>Dubai, UAE</i><br/><i>Skyland Horizons Real Estate Development L.L.C</i></p><p>Are you a customer-obsessed professional with strong experience in real estate post-sales?<br/>Do you excel at relationship management, documentation, collections, and delivering a seamless client journey?</p><p>This is your chance to join <b>Skyland Horizons</b>, one of Dubai&rsquo;s growing real estate developers, and play a vital role in shaping the post-sales experience for our valued clients.</p><p><b>Key Responsibilities</b></p><ul><li>Build and maintain strong relationships with new and existing customers.</li><li>Manage reservation forms, SPAs, and all required sales documentation.</li><li>Coordinate with the <b>Dubai Land Department</b> for Oqood registrations.</li><li>Handle brokerage releases from Escrow accounts and manage related paperwork.</li><li>Issue payment demand notes and ensure timely collections.</li><li>Maintain and update the customer database and Salesforce CRM.</li><li>Follow up with clients for payments and receipt issuance.</li><li>Liaise with Accounts, DLD, and internal SPOCs for smooth process flow.</li><li>Track the full customer lifecycle from booking to handover.</li><li>Coordinate with project teams for apartment/flat handover.</li><li>Assist clients with housing loan documentation (if needed).</li><li>Send greetings and maintain strong customer interaction for retention.</li><li>Provide clients with regular updates on site progress.</li><li>Ensure all activities follow company SOPs and post-sales standards.</li></ul><p><b>Key Performance Indicators</b></p><ul><li>Timely resolution of customer issues.</li><li>On-time execution of sales agreements.</li><li>Payment collection and follow-up efficiency.</li><li>Seamless handover process with minimal delays.</li><li>High customer satisfaction and positive feedback.</li><li>Accurate and timely updates in Salesforce CRM.</li></ul><p><b>Requirements</b></p><p><b>Education:</b><br/>&#10004; Any bachelor&rsquo;s degree</p><p><b>Experience:</b><br/>&#10004;2 - 4 years real estate experience (Dubai preferred)<br/>&#10004; Strong background in post-sales, CRM, handover, and documentation<br/>&#10004; Experience handling HNI clients is an advantage</p><p><b>Skills:</b><br/>&#10004; Excellent communication and customer service skills<br/>&#10004; Deep understanding of the real estate sales &amp; post-sales process<br/>&#10004; Basic knowledge of RERA and DLD procedures<br/>&#10004; Strong coordination, follow-up, and multi-tasking abilities<br/>&#10004; Salesforce experience highly preferred</p><p><b>Why Join Skyland Horizons?</b></p><p>Professional work environment<br/>Opportunities for growth within the company<br/>Work directly with management and cross-functional teams<br/>Play a key role in client satisfaction and brand reputation</p><p>Job Type: Full-time</p><p>Pay: Up to AED7,500.00 per month</p><p>Experience:</p><ul><li>Post Sales: 2 years (Preferred)</li><li>Real Estate : 2 years (Required)</li><li>Customer Service: 2 years (Required)</li></ul>

Senior Customer Service Executive

PlaceUp

<div><p><b>Role Overview</b></p><p>
We are looking for a friendly and customer-focused Customer Service Executive to handle customer inquiries, resolve issues, and ensure an excellent service experience across all communication channels. The ideal candidate is patient, professional, and passionate about helping customers.</p><p></p><p><b><br>
Key Responsibilities</b></p><ul><li>
Respond to customer inquiries via phone, email, chat, and social media</li><li>
Resolve complaints, process orders, returns, and service requests efficiently</li><li>
Maintain accurate customer records and update CRM or ticketing systems</li><li>
Coordinate with internal teams (sales, logistics, finance, operations) to resolve customer issues</li><li>
Follow up with customers to ensure satisfaction and timely service delivery</li><li>
Provide product/service information, support customers through troubleshooting steps</li><li>
Escalate unresolved issues to the appropriate department or supervisor</li><li>
Assist in preparing customer service reports and feedback summaries</li><li>
Ensure compliance with company policies, service standards, and response time SLAs</li></ul><p></p><p><b><br>
Requirements</b></p><ul><li>
Bachelors degree or diploma in Business, Communications, or related field (preferred but not mandatory)</li><li>
1 - 3 years of experience in customer service or call center roles</li><li>
Excellent communication skills (verbal and written)</li><li>
Strong problem-solving and conflict resolution abilities</li><li>
Proficient in MS Office and customer service software/CRM tools</li><li>
Ability to multitask, stay organized, and handle high-pressure situations professionally</li><li>
Positive attitude, empathy, and a customer-first mindset</li><li>
Arabic Speaker</li></ul></div>

Customer Service Executive

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4305 client service executive jobs IN Dubai

Client Service Executive - Digital servicing & Service Quality Assurance (UAE national)

Client Relationship Executive

Client Relationship Executive

Key Account Executive (HORECA)

Client Relations Executive

Senior Customer Service Executive

Customer Service Executive