customer service representative Jobs in Dubai United Arab Emirates

customer service representative

sales consultant Jobs in Dubai United Arab Emirates

sales consultant

customer service executive Jobs in Dubai United Arab Emirates

customer service executive

customer service coordinator Jobs in Dubai United Arab Emirates

customer service coordinator

client manager Jobs in Dubai United Arab Emirates

client manager

client service professional services lead

Visa

<div>
 
 Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose &ndash; to uplift everyone, everywhere by being the best way to pay and be paid.
 
 
 
 
 Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
 
 
 
 
 
 
 Job Description
 
 
 
 
 The Client Service Professional Services Lead will be responsible for driving the strategic execution and operational excellence of Visa&rsquo;s Client Services (CS) Professional Services across the CEMEA region. As part of the Client Services function, which focuses on onboarding, implementation and client success activities, this role will lead cross-functional initiatives, manage service line performance, and ensure delivery of high-impact client engagements including Implementation, Managed Services, Education Services, and Optimization Services. The role requires a strong blend of strategic thinking, client-centricity, and execution rigor to drive measurable outcomes for Visa's clients.
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Strategic Leadership &amp; Program Management
 
 
 
 <ul>
 <li>
 Lead the activation and execution of the CEMEA CS Professional Services Charter, aligning with key objectives and growth targets. Ensure that strategic initiatives are clearly communicated and understood across stakeholders
 </li>
 <li>
 Drive cross-functional collaboration across service lines and geographies, ensuring alignment with Client Services, Sales, and Visa Consulting &amp; Analytics stakeholders.
 </li>
 <li>
 Support Sales Operations and Revenue Operations efforts by enabling sales teams and contributing to the achievement of professional services targets as part of OKRs.
 </li>
 <li>
 Oversee commercialization strategies for bundled services and packaged propositions
 </li>
 </ul>
 
 Client Engagement &amp; Delivery Excellence
 
 
 
 <ul>
 <li>
 Serve as the point of contact for strategic client engagements, coordinating delivery efforts across internal teams.
 </li>
 <li>
 Clarify delivery responsibilities and ensure seamless coordination
 </li>
 <li>
 Lead client success initiatives, upsell strategies, and pilots
 </li>
 <li>
 Drive growth through CS Managed Services and Large Client Education initiatives across CEMEA, fostering impactful client engagements and delivering value propositions
 </li>
 </ul>
 
 Training &amp; Capability Building
 
 
 
 <ul>
 <li>
 Design and deliver training programs covering the full professional services menu and implementation best practices
 </li>
 <li>
 Develop and maintain service catalogs and pitch materials, applying best practices in presentation and client communication
 </li>
 </ul>
 
 Operational Oversight &amp; Metrics
 
 
 
 <ul>
 <li>
 Collaborate with finance and operations teams to set and track revenue targets, OPEX allocations, and pipeline management
 </li>
 <li>
 Monitor strategic program performance and lead governance efforts
 </li>
 <li>
 Support staffing and resource planning across service lines and regions
 </li>
 </ul>
 
 This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. &ZeroWidthSpace;
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 Basic Qualifications:
 
 
 
 
 <ul>
 <li>
 10+ years of relevant work experience with a Bachelor&rsquo;s Degree or at least 7 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 4 years of work experience with a PhD, OR 13+ years of relevant work experience.
 </li>
 </ul>
 
 
 
 
 Preferred Qualifications:
 
 
 
 
 <ul>
 <li>
 12 or more years of work experience with a Bachelor&rsquo;s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
 </li>
 <li>
 10+ years in client services, professional services, or strategic program management, preferably in technical consulting environments
 </li>
 <li>
 Proven experience in leading cross-functional teams and managing complex client engagements.
 </li>
 <li>
 Excellent communication, stakeholder management, and presentation skills, including experience engaging with C-level stakeholders.
 </li>
 <li>
 Ability to work in a fast-paced, matrixed environment with global and regional teams.
 </li>
 <li>
 Proficiency in data and technical skills including Power BI, data visualization, and automation tools.
 </li>
 <li>
 Familiarity with AI and Gen AI tools and their application in client services.
 </li>
 <li>
 Strong understanding of Visa&rsquo;s Client Services and Managed Services offerings (such as Disputes operation, Rule management, etc. ). Industry experience in banking or financial institutions (FIs).
 </li>
 <li>
 Functional expertise in learning &amp; development, consultancy/advisory, and capability building
 </li>
 <li>
 Experience in program design and delivery, and B2B sales enablement.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
 
 
 
</div>

Client Service Professional Services Lead

<div>Company Description 
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose &ndash; to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. 
Job Description 
The Client Service Professional Services Lead will be responsible for driving the strategic execution and operational excellence of Visa&rsquo;s Client Services (CS) Professional Services across the CEMEA region. As part of the Client Services function, which focuses on onboarding, implementation and client success activities, this role will lead cross-functional initiatives, manage service line performance, and ensure delivery of high-impact client engagements including Implementation, Managed Services, Education Services, and Optimization Services. The role requires a strong blend of strategic thinking, client-centricity, and execution rigor to drive measurable outcomes for Visa's clients.
Key Responsibilities:
Strategic Leadership &amp; Program Management<ul><li>
Lead the activation and execution of the CEMEA CS Professional Services Charter, aligning with key objectives and growth targets. Ensure that strategic initiatives are clearly communicated and understood across stakeholders</li><li>
Drive cross-functional collaboration across service lines and geographies, ensuring alignment with Client Services, Sales, and Visa Consulting &amp; Analytics stakeholders.</li><li>
Support Sales Operations and Revenue Operations efforts by enabling sales teams and contributing to the achievement of professional services targets as part of OKRs.</li><li>
Oversee commercialization strategies for bundled services and packaged propositions</li></ul>
Client Engagement &amp; Delivery Excellence<ul><li>
Serve as the point of contact for strategic client engagements, coordinating delivery efforts across internal teams.</li><li>
Clarify delivery responsibilities and ensure seamless coordination</li><li>
Lead client success initiatives, upsell strategies, and pilots</li><li>
Drive growth through CS Managed Services and Large Client Education initiatives across CEMEA, fostering impactful client engagements and delivering value propositions</li></ul>
Training &amp; Capability Building<ul><li>
Design and deliver training programs covering the full professional services menu and implementation best practices</li><li>
Develop and maintain service catalogs and pitch materials, applying best practices in presentation and client communication</li></ul>
Operational Oversight &amp; Metrics<ul><li>
Collaborate with finance and operations teams to set and track revenue targets, OPEX allocations, and pipeline management</li><li>
Monitor strategic program performance and lead governance efforts</li><li>
Support staffing and resource planning across service lines and regions</li></ul>
This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. 
 
 
Qualifications 
Basic Qualifications:<ul><li>
10+ years of relevant work experience with a Bachelor&rsquo;s Degree or at least 7 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 4 years of work experience with a PhD, OR 13+ years of relevant work experience.</li></ul> 
Preferred Qualifications:<ul><li>
12 or more years of work experience with a Bachelor&rsquo;s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD</li><li>
10+ years in client services, professional services, or strategic program management, preferably in technical consulting environments</li><li>
Proven experience in leading cross-functional teams and managing complex client engagements.</li><li>
Excellent communication, stakeholder management, and presentation skills, including experience engaging with C-level stakeholders.</li><li>
Ability to work in a fast-paced, matrixed environment with global and regional teams.</li><li>
Proficiency in data and technical skills including Power BI, data visualization, and automation tools.</li><li>
Familiarity with AI and Gen AI tools and their application in client services.</li><li>
Strong understanding of Visa&rsquo;s Client Services and Managed Services offerings (such as Disputes operation, Rule management, etc. ). Industry experience in banking or financial institutions (FIs).</li><li>
Functional expertise in learning &amp; development, consultancy/advisory, and capability building</li><li>
Experience in program design and delivery, and B2B sales enablement.</li></ul> 

Additional Information 
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.</div>

Milyana Management Consultancy L.L.C

Job Title: Sales AssociateDepartment: Business Development Reporting To: Sales Team Lead / Managing Director Location: Dubai, United Arab Emirates Employment Type: Commission-Based (with potential conversion to full-time upon achieving KPI targets)Position OverviewThe Sales Associate plays a key role in driving the firm&rsquo;s business growth by identifying prospects, introducing consultancy services, generating qualified leads, and converting them into long-term clients. This role demands excellent communication, client relationship management, and sales presentation skills, combined with a strong understanding of corporate services, management consultancy offerings, and UAE business setup dynamics.Key Responsibilities1. Client Acquisition &amp; Lead Generation<ul><li>Identify potential clients through online platforms, networking, and referrals.</li><li>Conduct market research to target businesses and individuals requiring consultancy services (management, HR, accounting, legal coordination, compliance, etc.).</li><li>Approach potential clients via calls, emails, and meetings to introduce company services.</li><li>Maintain an active pipeline of leads and ensure consistent follow-ups.</li><li>Work closely with the marketing team to convert digital enquiries into confirmed leads.</li></ul>2. Sales &amp; Business Development<ul><li>Present the firm&rsquo;s service portfolio clearly and persuasively to prospective clients.</li><li>Explain consultancy packages (e.g., Core Advisory, Comprehensive Advisory, Accounting Add-ons) and tailor proposals based on client needs.</li><li>Attend client meetings and assist in closing service agreements in coordination with the management team.</li><li>Achieve monthly KPIs and conversion targets as assigned by the Sales Team Lead.</li><li>Support the development of pricing strategies, promotional campaigns, and referral programmes.</li></ul>3. Client Relationship Management<ul><li>Build and maintain long-term relationships with clients to encourage repeat business.</li><li>Ensure timely communication with clients regarding service progress and renewals.</li><li>Address client concerns and coordinate with internal teams to resolve issues efficiently.</li><li>Gather client feedback and relay suggestions to management for service improvement.</li></ul>4. Coordination &amp; Reporting<ul><li>Coordinate with the operations, admin, and accounting teams to ensure smooth client onboarding.</li><li>Prepare and maintain records of leads, prospects, and closed deals in the CRM system.</li><li>Submit weekly performance reports and sales activity summaries.</li><li>Participate in team meetings, brainstorming sessions, and training workshops.</li></ul>5. Marketing &amp; Brand Promotion<ul><li>Represent the firm professionally in networking events, exhibitions, and client meetings.</li><li>Promote company content, campaigns, and updates through social and professional channels.</li><li>Support the creation and distribution of marketing materials (brochures, profiles, presentations).</li><li>Collaborate with the marketing department to identify promotional opportunities.</li></ul>Qualifications &amp; Skills<ul><li>Any degree or Diploma in Business Administration, Marketing, or a related field (preferred).</li><li>Fresher / 1 year of experience in sales, preferably within consultancy, legal, HR, or service-oriented industries in the UAE.</li><li>Excellent communication and interpersonal skills (English mandatory; Arabic an advantage).</li><li>Strong negotiation, persuasion, and closing abilities.</li><li>Proficiency in MS Office and CRM tools.</li><li>Goal-driven mindset with the ability to work independently and under pressure.</li></ul>Performance Expectations<ul><li>Achieve monthly KPI targets and lead-to-conversion ratios.</li><li>Maintain updated client and lead databases.</li><li>Exhibit professional conduct and uphold the firm&rsquo;s brand integrity at all times.</li><li>Actively contribute to team goals and revenue growth.</li></ul>Compensation &amp; Incentives<ul><li>Commission-based structure with competitive rates per client conversion.</li><li>Additional incentives upon achieving or exceeding monthly targets.</li><li>Eligibility for full-time employment and visa sponsorship upon successful KPI completion (typically after 3 months).</li><li>Access to continuous sales training and professional development sessions.</li></ul>Key Attributes<ul><li>Confident communicator with a consultative selling approach.</li><li>Highly motivated, disciplined, and result-oriented.</li><li>Professional appearance and presentation skills.</li><li>Adaptability and willingness to learn consultancy and compliance frameworks.</li><li>Team-player with strong ethics and client-centric focus.</li></ul>Job Types: Full-time, Permanent, Contract, Fresher Contract length: 3 monthsPay: From AED1,200.00 per month

Sales Associate

Udemy

Join Udemy. Help define the future of learning.Udemy is an AI-powered skills acceleration platform built to help people and teams grow. It s personalized, practical, and focused on real-world impact.Our mission is simple: to transform lives through learning. Your work helps people around the world build skills they can use, whether they re picking up something new or leveling up to stay ahead.Over 80 million learners and 17,000 businesses already learn with Udemy. If you re excited by change, energized by learning, and ready to have a real impact, you ll feel right at home.Learn More About Us On Our Company Page.Where we WorkUdemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and T rkiye.About Your SkillsStrategic PlanningYou excel at defining organizational strategy, allocating resources, and setting strategic goals that guide service delivery to achieve long-term customer success and retention. You understand that services in a SaaS company are designed to ensure customer satisfaction, stickiness, positive business outcomes, and ultimately customer retention, ideally in a cost-neutral way..Program ManagementYou coordinate and oversee multiple related projects to ensure alignment with organizational goals and improve overall performance cross-functionally. You orchestrate complex service delivery across teams, ensuring seamless execution and maximum client value.Stakeholder ManagementYou identify stakeholders, determine their influence, develop communication management plans, and influence stakeholders through strategic engagement. You build trusted relationships across all levels of client organizations and internal teams.Change ManagementYou prepare, support, and guide individuals, teams, and organizations through transitions to achieve desired outcomes and ensure successful implementation of changes. You lead transformation initiatives that enhance service delivery and organizational capability.About This RoleAs a Senior Director of Professional Services, you will be responsible for leading our professional services organization to deliver exceptional client outcomes while driving strategic growth and operational excellence. This role requires a visionary leader who can scale service delivery capabilities, build high-performing teams, and establish Udemy as a trusted partner in our clients' transformation journeys.You will work closely with executive leadership to define and execute the professional services strategy, ensuring alignment with company-wide objectives and market demands. This position offers the opportunity to shape the future of how Udemy delivers value to enterprise clients through innovative service offerings and best-in-class delivery methodologies.What You'll Be DoingDevelop and execute comprehensive professional services strategy aligned with company goals and market opportunities Lead and scale a high-performing team of service delivery professionals, consultants, and project managers Partner with sales and customer success teams to identify service opportunities and drive revenue growth Establish and maintain service delivery standards, methodologies, and quality assurance processes Build and nurture strategic relationships with key enterprise clients and stakeholders Oversee complex, multi-phase client engagements from initiation through successful completion Drive continuous improvement initiatives to enhance service delivery efficiency and client satisfaction Collaborate with product and engineering teams to influence product roadmap based on client feedback and market insights Manage a services P&amp;L, understanding key business levers and their business impact. What You'll Have12+ years of progressive leadership experience in professional services or consulting roles Proven track record of building and scaling professional services organizations at Enterprise B2B SaaS companies. Deep expertise in enterprise learning and development, talent transformation, or related domains Strong background in managing complex, high-value client engagements with C-level stakeholders Experience leading cross-functional teams and driving results in matrix organizations Demonstrated success in developing service offerings that drive significant revenue growth Excellence in strategic planning, operational execution, team development and cross-functional collaboration Outstanding communication and presentation skills with ability to influence at all organizational levels At Udemy, we strive to be transparent around compensation.&nbsp;

Senior Director, Professional Services

Urban Structures

We are a reputed ladies salon in J.L.T, seeking an experienced and dynamic Beauty Salon Manager to lead and oversee all aspects of our ladies&rsquo; salon operations. The ideal candidate will be responsible for managing salon staff, ensuring high-quality customer service, implementing marketing strategies, and driving business growth while maintaining a professional, elegant, and welcoming atmosphere.Key Responsibilities:<ul><li>Supervise daily salon operations, ensuring smooth workflow and excellent client experiences.</li><li>Manage, train, and motivate salon staff, including beauticians, technicians, and receptionists.</li><li>Monitor appointment schedules, inventory, and product orders efficiently.</li><li>Ensure all services are delivered according to the salon&rsquo;s quality standards and hygiene policies.</li><li>Handle client inquiries, feedback, and complaints professionally to ensure customer satisfaction.</li><li>Maintain accurate financial records, daily sales reports, and staff performance tracking.</li><li>Collaborate with management on business development, new services, and pricing strategies.</li></ul>Requirements:<ul><li>Minimum 2 years of proven experience in managing a ladies&rsquo; beauty salon in the UAE.</li><li>Strong leadership, communication, and organizational skills.</li><li>In-depth knowledge of salon services, beauty trends, and customer care standards.</li><li>Experience in marketing, social media management, and client retention strategies.</li><li>Excellent multitasking and problem-solving abilities.</li><li>Fluency in English is required; Arabic or other languages is a plus.</li><li>Presentable, professional, and service-oriented personality.</li></ul>Job Type: Full-timePay: From AED5,000.00 per monthExperience:<ul><li>ladies&rsquo; salon operations: 2 years (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Salon Manager

PricewaterhouseCoopers

Key Responsibilities: - Perform detailed reviews on services and draft engagement letters proposed to clients subject to SEC independence rules. - Lead complex independence consultations, reviews, and scope of service assessments. - Oversee and enhance policies, procedures, and digital tools supporting independence monitoring. - Drive the design and delivery of independence training across Lines of Service. - Supervise regional independence reviews and scope of service permissibility evaluations that includes complex service offerings for SEC independence restricted clients. - Partner with leadership to embed independence awareness in business strategy and client engagements. - Provide oversight on the preparation of regulatory reports, communications, and quality management submissions. - Identify efficiency opportunities through process automation and continuous improvement. Skills and Attributes: - Proven ability to balance commercial needs with risk management/ independence requirements. - Strong stakeholder management and leadership skills. - Deep understanding of global independence regulations (IFAC, SEC, PCAOB, IESBA). - Excellent analytical, communication, and coaching capabilities. - Ability to work autonomously while providing strategic guidance to teams. - Experience managing multidisciplinary and cross-border engagements. Qualifications and Experience: - Minimum 7+ years of relevant experience, including 3+ years in a leadership role within Independence, Risk, or Regulatory Compliance. - Professional qualifications (e.g., CPA, ACCA, CA, or equivalent) preferred. - Strong command of English (Arabic proficiency is an advantage). - Demonstrated experience in professional services, ideally within a Big 4 audit firms.

ME Independence - Senior Manager

Seven Stage Real Estate Brokerage LLC 

We&rsquo;re looking for a proactive and detail-oriented General Insurance Administrator to join our growing team. This role is ideal for someone with strong administrative and customer service skills who&rsquo;s also confident supporting sales and client relationships in the insurance sector.Key Responsibilities<ul><li>Handle day-to-day insurance administration, including documentation, policy processing, and renewals.</li><li>Manage client communication, follow-ups, and maintain long-term relationships.</li><li>Conduct cold calling, lead generation, and client outreach to support business growth.</li><li>Prepare quotes, proposals, and reports for the sales team.</li><li>Maintain accurate and up-to-date records in CRM and company systems.</li><li>Ensure compliance with company policies and regulatory requirements.</li><li>Provide exceptional customer service to clients, partners, and internal teams.</li><li>Support management with general office and reporting tasks as needed.</li></ul>Qualifications<ul><li>1&ndash;2 years of experience in administration (insurance, banking, or financial services preferred).</li><li>Strong organizational, time management, and multitasking skills.</li><li>Confident and professional in cold calling and client interactions.</li><li>Proficient in Microsoft Office (Word, Excel, Outlook)</li><li>Positive, proactive, and customer-focused attitude.</li><li>Excellent verbal and written communication skills.</li></ul>What We Offer<ul><li>Competitive salary and performance-based incentives.</li><li>Opportunities for career growth and professional development.</li><li>Supportive, team-oriented, and collaborative work environment.</li><li>Exposure to a dynamic and growing insurance business.</li></ul>Job Type: Full-timePay: From AED3,000.00 per monthApplication Question(s):<ul><li>How many years of experience do you have in insurance sector?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>

Administrator - General Insurance (Female)

Explore 10000+ Client service professional services lead in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.

10000 client service professional services lead jobs IN Dubai United Arab Emirates

Client Service Professional Services Lead

Client Service Professional Services Lead

Sales Associate

Senior Director, Professional Services

Salon Manager

ME Independence - Senior Manager

Administrator - General Insurance (Female)