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client services executive - mena

client services executive mena

Kaplan

<div>
 
 Reference number:
 
 JR245074
 
 
 
 Location:
 
 New Cairo, Egypt (office based job)
 
 
 
 Working pattern:
 
 Full Time, 40 hours per week
 
 
 
 Contract Type:
 
 Permanent
 
 
 
 Salary:
 
 16,000 EYP to 19,000 EYP (Gross)
 
 
 We are looking for Client Services Executives to join our team, based in our beautiful offices in Hyde Park , Business District 4 , S Teseen, New Cairo 1, Cairo Governorate 4762020.
 
 
 Your role will involve speaking to and supporting our sales agents across the Middle East and managing all related administrative tasks and business processes to complete the booking processes for students enrolling on our English, French and German course. In addition you will be involved in nurturing and growing the agent relationships in order to maximise the revenue generation and growth.
 
 
 This is an excellent opportunity for someone who may be currently working as a Customer Service Assistant or Executive, who is looking to expand their skills and build their career with an industry leader.
 
 
 A detailed job description can be viewed here. If the link does not work for you, please copy and paste the following URL into your web browser: https://tinyurl.com/rw8uxeze
 
 
 
 What You&rsquo;ll Bring To The Role
 
 
 
 
 <ul>
 <li>
 Passionate about international education
 </li>
 <li>
 Fluency in English (written and spoken)
 </li>
 <li>
 Strong cultural understanding of Middle east regions
 </li>
 <li>
 Performance driven, with ability to thrive in a busy, international, multi-lingual and fast-paced office environment.
 </li>
 <li>
 Some experience providing administrative support in a corporate sales environment
 </li>
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 Able to work to tight deadlines and manage competing priorities
 
 
 
 </li>
 </ul>
 
 What We Do
 
 
 
 The Kaplan Languages Group is part of the Kaplan Inc, one of the world&rsquo;s largest and most diverse education and assessment providers. Established in 1938 by Stanley Kaplan, we operate in over 30 countries and maintain relationships and partnerships with more than 1,000 school districts, colleges and universities, professional bodies and over 10,000 businesses. Kaplan Language Group (KLG) is a leader in the educational travel sector, helping thousands of customers to realise their dreams of travelling abroad to improve their language skills. For more information on the businesses in the Kaplan Languages Group, please visit Kaplan International Languages, ESL Educationand Alpadia Language Schools.
 
 
 
 What We Offer
 
 
 
 As well as a competitive salary and paths for career progression, we offer a comprehensive benefits package that includes:
 
 
 
 <ul>
 <li>
 21 days annual leave* per year rising to 30 days per year after 10 years of service
 </li>
 <li>
 Big discounts on Kaplan courses for you and your family
 </li>
 <li>
 Medical Insurance after probation period is completed
 </li>
 <li>
 Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.
 
 
 
 </li>
 </ul>
 
 How To Apply
 
 
 
 To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than 9th March 2026. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.
 
 
 
 Additional Application Information
 
 
 
 As we establish our new office in the region, we are planning our hiring process to ensure a smooth onboarding experience for our new starters. The earliest possible start date for successful applicants will be in approximately two months, though this may be extended if necessary.
 
 
 
 Application Support
 
 
 
 If you require support completing the application or wish to talk to someone about the role, please email the Recruitment Team kaplanstaff.recruitment@kaplan.com.
</div>

Client Services Executive - MENA

Nawah Scientific

<div>
 
 Job Brief
 
 
 
 We are looking for an Account Manager to support our business development and client engagement activities across the MENA region, with a focus on Iraq, the Levant, and North Africa.
 
 
 This role is ideal for early-career professionals interested in the pharmaceutical CRO industry who are eager to learn, grow, and build regional client relationships within a dynamic and multicultural environment.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Support business development activities for CRO pharmaceutical services across assigned MENA markets.
 </li>
 <li>
 Assist in managing relationships with existing clients and supporting new client acquisition
 </li>
 <li>
 Help identify potential leads and follow up on sales opportunities.
 </li>
 <li>
 Coordinate with internal teams (commercial, technical, project management).
 </li>
 <li>
 Participate in client meetings, calls, and presentations.
 </li>
 <li>
 Support preparation of proposals, quotations, and follow-up communications.
 </li>
 <li>
 Maintain accurate client data and sales tracking records (CRM or internal systems).
 </li>
 <li>
 Travel within the region when required.
 
 
 </li>
 </ul>
 
 Job Requirements
 
 
 
 
 Must to have:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Pharmacy, Life Sciences, Biotechnology, or a related field
 </li>
 <li>
 Strong English communication skills (spoken and written)
 </li>
 <li>
 Interest or basic exposure to the pharmaceutical or CRO industry
 </li>
 <li>
 Strong communication and interpersonal skills
 </li>
 <li>
 Eagerness to learn, develop sales skills, and grow in a regional role
 </li>
 <li>
 Ability to work in a fast-paced, multicultural environment.
 
 
 </li>
 </ul>
 
 Nice To Have
 
 
 
 <ul>
 <li>
 French language is a strong plus
 </li>
 <li>
 Familiarity with GCC, Levant, or North African markets is an advantage
 
 
 </li>
 </ul>
 
 Employment Type
 
 
 
 <ul>
 <li>
 Full-time.
 </li>
 <li>
 Regional travel may be required.
 </li>
 </ul>
</div>

Sales Account Manager - MENA Region

RAPP

<div>
 RAPP Dubai is looking for a Community Manager (Executive) to join our award-winning Experience Strategy team.
 
 
 
 Who We Are
 
 
 
 We are RAPP &ndash; world leaders in activating growth with precision and empathy at scale.
 
 
 As a global, next-generation precision marketing agency we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual&rsquo;s needs, beliefs, behaviors, and aspirations.
 
 
 We foster an inclusive workplace that emphasizes personal well-being.
 
 
 
 How We Do It
 
 
 
 At RAPP, our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content and connected decisioning.
 
 
 Our data analysts identify who that person is, our strategists understand what they want, and our award-winning technologists and creatives know how to deliver it &ndash; ensuring we&rsquo;re able to activate authentic customer connections for our clients.
 
 
 Part of Omnicom&rsquo;s Precision Marketing Group, RAPP is comprised of 2,000+ creatives, technologists, strategists, and data and marketing scientists across 15+ global markets.
 
 
 
 Your Role
 
 
 
 RAPP MENA is seeking a
 
 Community Manager (Executive)
 
 to support day-to-day community management and social customer support across multiple social platforms for a large enterprise account. The role is responsible for managing high-volume brand interactions, supporting always-on and campaign activity, and delivering timely, on-brand responses aligned with agreed SLAs, governance, and client standards.
 
 
 This role requires
 
 bilingual communication skills (Arabic &amp; English)
 
 and the ability to operate within a structured, SLA-driven environment.
 
 
 
 Your Responsibilities
 
 
 
 <ul>
 <li>
 Manage daily community engagement and social customer support across assigned platforms
 </li>
 <li>
 Respond to comments, direct messages, and customer queries in line with agreed SLAs, tone of voice, and escalation protocols
 </li>
 <li>
 Moderate conversations, identify risks, complaints, or sensitive issues, and escalate where required
 </li>
 <li>
 Support always-on social activity and campaign launches with timely, real-time engagement
 </li>
 <li>
 Coordinate with internal social, content, and account teams to resolve customer issues
 </li>
 <li>
 Track recurring questions, sentiment, and emerging community trends, sharing insights with relevant teams
 </li>
 <li>
 Follow defined governance processes, approval workflows, and platform best practices
 </li>
 <li>
 Ensure consistent quality, accuracy, and responsiveness across all community interactions
 
 
 </li>
 </ul>
 
 Required Skills
 
 
 
 <ul>
 <li>
 1&ndash;3 years&rsquo; experience in community management, social media, or social customer support roles
 </li>
 <li>
 Experience supporting enterprise or high-volume accounts
 </li>
 <li>
 Strong understanding of major social platforms and customer engagement best practices
 </li>
 <li>
 Written communication skills (Arabic required; English essential)
 </li>
 <li>
 Comfortable managing customer-facing interactions in a structured, process-driven environment
 </li>
 <li>
 Organized, reliable, and able to work independently within defined SLAs and workflows
 </li>
 <li>
 Hands-on experience using community management, moderation, or social support tools (e.g. Sprinklr, Sprout Social, Emplify, or similar platforms)
 </li>
 <li>
 Ability to adapt quickly to new tools and reporting workflows used by the agency or client
 
 
 </li>
 </ul>
 
 Our Hybrid Work Model
 
 
 
 RAPP's current hybrid model is designed to enable in-person connections and collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, if we'd like.
 
 
 
 NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
 
</div>

Community Manager (Executive)

Foodics

<div>
 
 Who Are We❓
 
 
 
 We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.
 
 
 
 The Job in a Nutshell💡
 
 
 
 We are looking to hire a tech-savvy customer-passionate Customer Success Manager in Egypt to support the team in providing our clients with the smoothest experience!
 
 
 This person will be handling accounts, supporting the on-boarding process working hand-in-hand with the Onboarding team. As well as working closely with a wide collection of tech-driven F&amp;B outlets all over Egypt.
 
 
 
 What Will You Do❓
 
 
 
 <ul>
 <li>
 Professionally manage your team of Customer Success consultants who build customer relationships with a portfolio of assigned accounts, fostering a culture of excellence and customer-centricity
 </li>
 <li>
 Make sure your team meets and exceeds customer retention goals and ensure consistently high retention rates and increase the total NRR and ARR
 </li>
 <li>
 Build and maintain strong, trusted working relationships with key decision-makers and power users starting from onboarding and throughout the customer lifecycle
 </li>
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 Analyze customer feedback and data to drive continuous improvement in our products and services
 </li>
 <li>
 Provide regular reports and insights to senior management on key customer metrics and trends
 </li>
 <li>
 Gain a thorough understanding of assigned client's needs, business objectives, and processes to ensure that they successfully adopt and deploy Foodics
 </li>
 <li>
 Ensure that customers derive maximum value from Foodics and collaborate with the sales team to help upsell additional services, integrations, and features
 </li>
 <li>
 Identify risks to client success and aggressively/proactively engage the client whenever there's an identified retention issue
 </li>
 <li>
 Develop and execute retention plans for customers who may be at risk
 </li>
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 Drive resolution of escalated account issues in coordination with Billing, Support, and other departments
 </li>
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 Gain and maintain an expert knowledge of Foodics products and services
 </li>
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 Be a voice for the customers internally and help senior leadership understand product concerns, shortcomings, and missing features that are important to the customers
 </li>
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 Manage contract related inquiries, questions, and issues from clients and other departments
 </li>
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 Liaise with other team leaders to make sure that Foodics clients are getting the best service possible
 </li>
 <li>
 Stay up-to-date with industry trends and best practices in customer success and restaurant management technology
 </li>
 <li>
 Act as the primary point of contact for "Code Red" account escalations, providing a calm, authoritative presence for disgruntled clients while negotiating win-win resolutions
 </li>
 <li>
 Empower the team with clear "Escalation Paths," defining exactly when and how a technical or billing issue should be moved up the chain to deliver the best customer experience for the clients
 </li>
 <li>
 Orchestrate cross-departmental "War Rooms" for complex deployments or accounts requiring multi-disciplinary support (e.g., bridging the gap between Tech Support and Product for a specific bug)
 </li>
 <li>
 Facilitate Business Reviews (QBRs) for high-value stakeholders, translating technical usage data into strategic business value for the client's C-suite
 </li>
 <li>
 Collaborate with the Finance &amp; Billing departments to streamline the "Quote-to-Cash" process for renewals, ensuring a frictionless experience for the client
 
 
 </li>
 </ul>
 
 What Are We Looking For❓
 
 
 
 <ul>
 <li>
 BS Degree in Information Technology, Management Information System, Business or relevant field
 </li>
 <li>
 Minimum of 3 years as a team lead/manager in Customer Success or Account Management functions for a technology company, preferably a SaaS company
 </li>
 <li>
 Experience managing a diverse team of account managers/customer success consultants scattered over different cities
 </li>
 <li>
 Experience with account portfolio planning, management, and prioritization
 </li>
 <li>
 High attention to details and willingness to get "in the weeds" to fix a problem
 </li>
 <li>
 Knowledge of customer success best practices
 </li>
 <li>
 Experience driving client adoption of technology or software product
 </li>
 <li>
 Exceptional communication and relationship management skills
 </li>
 <li>
 Fluent in English and Arabic is a must
 </li>
 <li>
 Passion for food and restaurants
 </li>
 <li>
 Self-starter with ability to work independently across functional groups and on multiple initiatives simultaneously
 </li>
 <li>
 Must be flexible to work in a fast-paced and evolving environment
 
 
 </li>
 </ul>
 
 What We Offer You❗
 
 
 
 We believe you will love working at Foodics!
 
 
 <ul>
 <li>
 We have an inclusive and diverse culture that encourages innovation and flexibility in-office, and hybrid work setups
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 We offer highly competitive compensation packages, including bonuses and the potential for shares
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 We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment
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 Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry
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 We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company
 </li>
 </ul>
</div>

Customer Success Manager

DEV-UNIT

<div>
 
 
 About DEV-UNIT
 
 
 
 Is one of the leading companies in the field of software development, web apps, and mobile apps.
 
 
 We produce technology solutions for different business sectors with a flexible and easy-to-use professional interface.
 
 
 Here in Unit-Dev, we have a record of success in delivering Enterprise systems.
 
 
 
 
 
 
 Job Description
 
 
 
 We are seeking a highly motivated Sales Account Manager to join our team and play a pivotal role in driving growth across the MENA region. You&rsquo;ll be responsible for managing key client accounts, closing new business deals, and building lasting relationships with decision-makers in various industries.
 
 
 
 
 
 
 Compensation &amp; Benefits
 
 
 <ul>
 <li>
 Base salary, with attractive commissions on closed deals.
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 After successful completion of the probation period, both salary and commission will increase based on performance.
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 Flexible working hours &amp; remote options.
 </li>
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 Career growth and leadership opportunities.
 </li>
 <li>
 Fun, fast-paced startup environment.
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 A chance to shape the future of work in the region.
 </li>
 </ul>
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Identify and pursue new business opportunities through cold calls, networking, and client referrals.
 </li>
 <li>
 Build and maintain strong, long-term client relationships.
 </li>
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 Present and demonstrate Our Systems features and capabilities to prospective clients.
 </li>
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 Understand customer needs and tailor solutions accordingly.
 </li>
 <li>
 Negotiate contracts and close agreements to maximize profits.
 </li>
 <li>
 Achieve and exceed sales targets and KPIs.
 </li>
 <li>
 Collaborate with marketing and product teams to ensure alignment on messaging and client feedback.
 </li>
 </ul>
</div>

Executive Sales Assistant

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 172239
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role:
 
 
 
 <ul>
 <li>
 The Sales Representative is responsible for establishing rapport and credibility with customers to assist them in purchasing IKEA's product range while maintaining high standards of merchandising and ensuring stock availability to meet sales targets. The role requires going the extra mile to exceed expectations, involving careful inspection and management of product displays, stock levels, and engaging with customers to understand their needs and feedback. Success in this role is demonstrated through effective customer relationship building, proactive sales approaches, and continuous awareness of market trends and product developments.
 
 
 </li>
 </ul>
 
 What You Will Do:
 
 
 
 Operational &amp; Commercial
 
 
 <ul>
 <li>
 Conduct a daily detailed inspection of the assigned area to review the availability and positioning of price labels, product information tags, and other communication media.
 </li>
 <li>
 Review daily stock levels on all products in the assigned area and recommend orders to the Shopkeeper.
 </li>
 <li>
 Coordinate with Procurement Executive for information pertaining to stocks in the assigned area.
 </li>
 <li>
 Ensure customers are always in focus and strive to make them smile; meet and serve customers showing empathy and care; listen and support them with an attitude based on IKEA values.
 </li>
 <li>
 Have a daily dialogue with guests to get continuous feedback about their experiences and learn more about their needs and wants, then act based on their input.
 </li>
 <li>
 Understand and determine the customers' requirements to prepare a pro forma invoice.
 </li>
 <li>
 Maintain contact and advise customers on news or recently received items of interest as well as follow up on quotations sent to convert to actual sales.
 </li>
 <li>
 Empower and encourage the team to take immediate action to meet the needs of customers and give input on how to improve service provided to them.
 </li>
 <li>
 Promote the sales of products by spotting and seizing sales opportunities, offering alternative solutions to problems, and suggesting add-on sales to achieve the established sales target.
 </li>
 <li>
 Suggest means of improving sales to the supervisor, determine 'slow-moving' or 'non-selling' items, and suggest sales action.
 </li>
 <li>
 Maintain a full display of products via merchandising methods as laid down by the company.
 </li>
 <li>
 Be an expert on the product range within HFB.
 </li>
 <li>
 Be aware of developments in the local market by being attentive to information given by customers, being aware of advertising and promotions in the media, and making scheduled market visits to maintain the company&rsquo;s competitive advantage.
 </li>
 <li>
 Stay up to date with changes in the company&rsquo;s product range such as new items or changes in existing items; keep the Sales Manager informed of any customer problems/comments on the product range or any gaps in the range.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Sales driven and proactive
 </li>
 <li>
 Customer focus and service orientation
 </li>
 <li>
 Problem-solving and decision-making abilities
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 Secondary Education
 </li>
 <li>
 Experience in a similar role or fresh graduates welcome
 </li>
 <li>
 Proactivity and being sales-driven
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Problem-solving skills
 </li>
 <li>
 Good command of English language
 </li>
 <li>
 Preferably good command of Arabic language
 
 
 </li>
 </ul>
 
 About Al-Futtaim Group Real Estate
 
 
 
 The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
 
 
 Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
 
 
 AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
 
 
 
 About Al-Futtaim Malls
 
 
 
 Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
 
 
 Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
 
 
 Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
 
 
 For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
 
 
 
 About Al-Futtaim Engineering &amp; Technologies
 
 
 
 Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions.
 
 
 The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.
 
 
 The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.
 
 
 These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.
</div>

Sales Assistant | IKEA | Mall of Arabia

Property Finder

<div>
 Property Finder is the leading property portal in the Middle East and North Africa (MENA) region, dedicated to shaping an inclusive future for real estate while spearheading the region&rsquo;s growing tech ecosystem. At its core is a clear and powerful purpose: To change living for good in the region.
 
 
 Founded on the value of great ambitions, Property Finder connects millions of property seekers with thousands of real estate professionals every day. The platform offers a seamless and enriching experience, empowering both buyers and renters to make informed decisions. Since its inception in 2007, Property Finder has evolved into a trusted partner for developers, brokers, and home seekers. As a lighthouse tech company, it continues to create an environment where people can thrive and contribute meaningfully to the transformation of real estate in MENA.
 
 
 
 Job Summary:
 
 
 
 The Customer Success Partner (CSP) is a key role responsible for providing direct impact on revenue retention by owning the post-sales customer experience and engagement, driving adoption and value realization for our subscription customers. Ultimately, the CSP represents the customers&rsquo; interests in realizing value from Property Finder digital products and solutions. The CSP will focus on key accounts for which they will be responsible for leveraging data around customer health to effectively collaborate with cross-functional teams to drive customer outcomes, client satisfaction and overall revenue growth. The CSP will also partner closely with Sales to help them achieve their revenue targets and identify future growth opportunities. Strong relationship building skills and a passion for helping customers succeed, combined with an affinity for metrics and analytics, are key to success in this role.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Establish strong relationships with assigned customers, serving as their dedicated point of contact for all questions and concerns.
 </li>
 <li>
 Represent best practices regarding PF products and services to the customer to ensure maximum value from their investment.
 </li>
 <li>
 Consult with clients to jointly establish goals and the metrics used to evaluate progress towards those goals to align expectations for maximum client success
 </li>
 <li>
 Monitor health metrics to conduct reviews with clients using established metrics and reporting to ensure they are on track to meet goals and to remedy results that are off track.
 </li>
 <li>
 Identify CSQL&rsquo;s during customer check-ins to support revenue growth and upsell opportunities.
 </li>
 <li>
 Leverage technology to increase efficiencies and make processes scalable.
 </li>
 <li>
 Partner with sales to provide needed support and resources throughout the customer&rsquo;s lifecycle so they can achieve revenue targets.
 
 
 </li>
 </ul>
 
 Desired Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor's degree in business, marketing or science major.
 </li>
 <li>
 2 to 3 years of experience in a SAAS/Subscription environment.
 </li>
 <li>
 Customer Service or Live Operations management Experience.
 </li>
 <li>
 Exceptional oral and written communication skills internally and externally.
 </li>
 <li>
 Experience with Salesforce or similar CRM.
 </li>
 <li>
 Experience in real estate, PropTech, mobility tech or any other marketplace-based businesses is preferred
 </li>
 <li>
 Fluent in English, Arabic essential
 
 
 </li>
 </ul>
 
 Other Capabilities:
 
 
 
 <ul>
 <li>
 Strong organizational, multitasking and time-management skills.
 </li>
 <li>
 Focused, reliable and responsible self-starter that can self-manage with good critical-thinking skills.
 </li>
 <li>
 Passion for helping customers succeed, combined with an affinity for metrics and analytics, are key to success in this role.
 
 
 </li>
 </ul>
 
 Our promise to talent
 
 
 
 At Property Finder, we believe talent thrives in an environment where you can be your best self. Where you are empowered to create, elevate, grow, and care. Our team is made up of the best and brightest, united by a shared ambition to change living for good in the region. We attract top talent who want to make an impact. We firmly believe that when our people grow, we all succeed.
 
 
 
 Property Finder Guiding Principles
 
 
 
 <ul>
 <li>
 Think Future First
 </li>
 <li>
 Data Beats Opinions, Speed Beats Perfection
 </li>
 <li>
 Optimise for Impact
 </li>
 <li>
 No Ostriches Allowed
 </li>
 <li>
 Our People, Our Power
 </li>
 <li>
 The Biggest Risk is Taking no Risk at All
 
 
 </li>
 </ul>
 
 Find us at:
 
 
 
 Twitter
 
 
 Facebook
 
 
 Instagram
 
 
 Linkedin
 
 
 Glassdoor
</div>

Customer Success Partner

Explore 484+ Client services executive mena in Cairo Egypt this March. Find roles across top companies and apply now to boost your career.