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client services specialist

Dubai Government

<p></p><div><div><ul><li>Organize for client related appointments (legal, medical etc.) and necessary paperwork</li>
<li>Conduct external client visits with in coordination with the relevant departments and the line manager</li>
<li>Enter all client related data in the Case Management System</li>
<li>Forward all new updates on cases to the line manager</li>
<li>Prepare weekly/monthly/quarterly and annual reports pertaining to clients</li>
</ul></div><div></div><div><p><b>
Qualifications</b></p><div>
</div><div><ul><li>
Bachelor degree in social services or equivalent</li><li>
Previous experience in working with multi-cultural clients and team</li></ul></div></div></div><div></div>

Case manager

Louis Vuitton

<div><div><p>Poste</p>
<div><p>As a Client Services Advisor of our Client Services Centre, you will be an ambassador of the Brand, ensuring that every Client is treated according to the Louis Vuitton Promise. You will strive to discover your clients and their every need, and to guide them across the Brand.</p></div></div><br>
<div><p>Missions</p>
<div><p>Your daily tasks will be to: - Ensure the daily operations of the Call Center is smooth and align with the company's business strategy. - Handling clients requests through phone calls, written channels. - Driving sales results by initiating outreaches communications with clients. - Take lead and ownership in delivering a luxury and customer centric experience. - Contribute and assist to achieve all sales &amp; KPI targets. - Develop relationships with clients by handling guests' expectations and needs effectively and efficiently, including problem resolutions. - Work closely with Stores to enhance client's requests.</p></div></div><br>
<div><p>Profil</p>
<div><p>- At least 2 years extensive experience in customer services or luxury retail, contact centers. - Able to thrive in a call center environment with strong passions and commitment. - Demonstrate Louis Vuitton Attitudes: Curiosity, Empathy, Agility &amp; Commercial Mindset. - Good interpersonal skills. - Fluent in English and Arabic mandatory. - Good computer literacy.</p></div></div></div>

CLIENT SERVICES ADVISOR

Barry Callebaut

<div><div><div><div><div><p>Customer Service Specialist ME
</p></div></div></div></div><div><div><div><div><b>Location:
</b>Dubai, AE, 392407
</div></div></div></div><div></div><div><div><p>At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world&rsquo;s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!</p>
</div></div><div><div><div><div><div><b>About The Role</b></div>
<div>
We are seeking a qualified candidate to join our company as the Customer Service Specialist ME, based in Dubai. This role will be responsible for managing customer orders and supporting continuous improvement initiatives within the Regional Supply Chain team. Reporting to the Customer and Supply Chain Manager MEA, the Customer Service Specialist will act as a key contact for all order-related matters, ensuring timely and accurate processing of customer orders and enhancing the overall customer experience.</div><br>
<div></div>
<div>
The successful candidate will collaborate with internal stakeholders, such as logistics, sales, and supply chain teams, to resolve order issues and contribute to the continuous improvement of customer service processes. This role also involves maintaining accurate order documentation, handling customer inquiries, and proactively identifying opportunities to optimize processes and improve service levels.</div><div><br>
</div>
<div><b>Key Responsibilities Include:</b></div>
<ul><li>Manage customer orders from receipt to delivery, ensuring accuracy and compliance with company policies.</li>
<li>Act as the primary contact for customer inquiries regarding order status, delivery schedules, and product availability.</li>
<li>Resolve order-related issues by coordinating with internal teams to ensure customer satisfaction.</li>
<li>Maintain and update order management systems (SAP/Salesforce) with current information and customer records.</li>
<li>Monitor and analyze key performance metrics to identify trends and improvement opportunities.</li>
<li>Collaborate with cross-functional teams to drive process optimization and enhance the overall customer experience.</li>
<li>Organize and maintain process documentation to support continuous improvement efforts within the customer service team.</li>
<li>Ensure compliance with service level agreements (SLAs) and contribute to achieving performance targets.</li>
</ul>
<div></div><div><b>About You:</b></div>
<ul><li>Bachelor&rsquo;s Degree in Supply Chain Management, Business Administration, or a related field.</li>
<li>5+ years of experience in customer service or order management, preferably within the manufacturing or supply chain industry.</li>
<li>Proficient in order management systems (SAP) and Microsoft Office tools, with knowledge of Business Intelligence tools (Power BI) being a plus.</li>
<li>Strong analytical skills and attention to detail, with the ability to identify and resolve process issues.</li>
<li>Excellent verbal and written communication skills in English, French or Arabic are a strong plus.</li>
<li>A proactive and customer-focused approach, with the ability to work through challenging situations while maintaining professionalism.</li>
<li>Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.</li>
<li>Ability to work independently and collaborate effectively with cross-functional teams.</li>
</ul>
</div></div></div></div><div><div><p>At Barry Callebaut, we are committed to Diversity &amp; Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we&rsquo;ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. <b>#oneBC - Diverse People, Sustainable Growth.</b></p>
<p>If you want to learn more about Barry Callebaut, please find further information here.</p>
<p>Were you missing anything in this job ad? Please share your feedback with us by clicking here.</p></div></div></div><p></p>

Customer Service Specialist ME

LINCOLN STAR REAL ESTATE DEVELOPMENT L.L.C

<p>This role ensures seamless post-sale customer service and efficient collection management, covering the full journey from Sales Confirmation to the completion of all purchase-related obligations.</p><p><b>Key Responsibilities:</b></p><ul><li>Act as the main point of contact for clients after Sales Confirmation until full completion of purchase obligations.</li><li>Issue Reservation Forms, track required documents, and support clients with onboarding requirements.</li><li>Coordinate with internal departments (Sales, Finance, Projects, Legal) to ensure smooth post-sale operations.</li><li>Manage payment schedules, monitor receivables, and ensure timely collection of installments.</li><li>Communicate with clients regarding upcoming payments, send reminders, and issue receipts.</li><li>Handle customer inquiries related to payment plans, contracts, and property documentation.</li><li>Assist in preparation and issuance of Sale &amp; Purchase Agreements (SPA) when applicable.</li><li>Maintain accurate records of client interactions, payments, and documentation in CRM systems.</li><li>Escalate and follow up on overdue accounts while maintaining positive client relationships.</li><li>Support handover process by ensuring all financial and contractual obligations are fulfilled.</li><li>Prepare periodic reports on collections, outstanding balances, and client servicing KPIs.</li><li>Contribute to continuous improvement of customer service processes and collection efficiency.</li><li>Manage Sales registration process in the Dubai Land Department (DLD) system, including submission of required documents, payment of fees, and coordination with clients for smooth transitions.</li><li>Arrange and attend meetings with clients inside or outside the office to address service, payment, or documentation matters.</li><li>Coordinate and liaise with multiple real estate agents representing clients, ensuring smooth communication, documentation, and payment follow-up.</li></ul><p><b>Requirements:</b></p><ul><li>Bachelor&rsquo;s degree in Business Administration, Finance, or related field.</li><li>3+ years of experience in client services, collections, or customer relations (preferably in real estate/developer sector in the UAE).</li><li>Strong knowledge of post-sale property processes including SPAs, payment plans, and handover procedures.</li><li>Excellent communication skills in English (any additional language will be an advantage).</li><li>Strong organizational and multitasking skills with attention to detail.</li><li>Proficiency in MS Office and CRM systems.</li><li>Ability to handle sensitive client issues with professionalism and discretion.</li></ul><p>Job Type: Full-time</p><p>Pay: From AED7.00 per month</p><p>Experience:</p><ul><li>three: 6 years (Preferred)</li></ul>

Client Services and Collection Specialist

Mystic Advertising

<p><b>Job Title:</b></p><p>Growth Specialist / Business Development Specialist</p><p><b>Job Summary:</b></p><p>Mystic Advertising is seeking a <b>Growth Specialist / Business Development Specialist</b> to drive new business opportunities and support the agency&rsquo;s growth. This role focuses on lead generation, client acquisition, and strategic partnerships within the digital advertising and performance marketing space.</p><p>The ideal candidate is confident in sales conversations, understands digital marketing services, and thrives in a fast-paced agency environment.</p><p><b>Job Location:</b></p><p>Business Bay &ndash; Churchill Towers, Dubai</p><p><b>Working Hours:</b></p><p>9:00 AM &ndash; 6:00 PM</p><p><b>Responsibilities:</b></p><ul><li>Identify and develop new business opportunities aligned with Mystic Advertising&rsquo;s services</li><li>Generate and qualify leads through outbound outreach, inbound inquiries, and partnerships</li><li>Conduct discovery calls to understand client goals, needs, and challenges</li><li>Present Mystic Advertising&rsquo;s services and value proposition to prospective clients</li><li>Coordinate with internal teams to prepare proposals and growth strategies</li><li>Maintain accurate records in CRM systems and manage sales pipelines</li><li>Track and report on KPIs such as leads, conversions, and revenue growth</li><li>Research market trends, competitors, and potential client segments</li><li>Suggest improvements to sales processes and client acquisition strategies</li></ul><p><b>Required:</b></p><ul><li>3&ndash;4+ years of experience in business development, sales, or growth roles</li><li>Strong verbal and written communication skills</li><li>Understanding of digital marketing or advertising services</li><li>Ability to manage multiple leads and priorities</li><li>Results-driven, proactive, and self-motivated</li></ul><p><b>Preferred:</b></p><ul><li>Experience in an advertising or marketing agency</li><li>Familiarity with CRM tools (HubSpot, Salesforce, or similar)</li><li>Knowledge of performance marketing, paid media, or growth strategies</li></ul><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>How many years experience you do have?</li><li>Visa Status? (i.e. Sponsored, employment, freelance)</li><li>Can you commute to Business Bay?</li><li>What is your current salary?</li></ul>

Marketing Growth Specialist

WORDCRAFT LEGAL TRANSLATION

<p><b>Wordcraft Legal Translation</b> is looking for a dynamic and motivated <b>Female Arabic-Speaking Sales Specialist</b> to join our growing team.</p><p>If you enjoy client interaction, field visits, and building long-term professional relationships&mdash;especially with <b>law firms and advocates</b>&mdash;this role is for you.</p><p><b>Position:</b></p><p>Sales Specialist (Female &ndash; Arabic Speaker)</p><p><b>Key Responsibilities:</b></p><ul><li>Promote Wordcraft&rsquo;s <b>legal translation and related services</b> to law firms, legal advocates, and corporate clients</li><li>Conduct <b>field visits</b> to law offices, courts, and corporate locations</li><li>Build and maintain strong, long-term relationships with legal professionals</li><li>Identify new business opportunities and generate qualified leads</li><li>Achieve monthly sales targets and contribute to business growth</li><li>Coordinate with internal <b>translation, operations, and customer support teams</b></li><li>Follow up on quotations, client inquiries, and ongoing requirements</li></ul><p><b>Requirements:</b></p><ul><li><b>Fluent in Arabic and English (Mandatory)</b></li><li>Strong communication, negotiation, and presentation skills</li><li>Minimum <b>1 year of sales or business development experience</b></li><li><i>(Experience in legal translation, legal services, or B2B services is an advantage)</i></li><li>Comfortable with <b>field sales and client visits</b></li></ul><ul><li>UAE driving license is an advantage<b>What We Offer:</b></li></ul><ul><li>Attractive salary + performance-based incentives</li><li>Employment visa &amp; medical insurance</li><li>Professional work environment with growth opportunities</li><li>Supportive team and structured sales processes</li></ul><p><b>Job Type:</b> Full-time<br/><b>Location:</b> UAE</p><p>Job Types: Full-time, Permanent</p><p>Pay: AED3,000.00 - AED5,000.00 per month</p><p>Language:</p><ul><li>Arabic (Required)</li></ul>

Sales & Business Development Executive (Arabic Speaker)

Mastercard

<p><b>Overview</b></p><p>The Loyalty Sales Specialist team within Mastercard Services acts as the Go-To-Market engine for the Mastercard suite of loyalty products and cardholder services. The team has responsibility for new sales value and in-year revenue of the covered product lines. The team is expected to hunt for new business opportunities outside of the existing Mastercard footprint as well as drive commercial outcomes at existing partners (with tight coordination across Account Management and the broader Services BD team). Client verticals include Financial Institutions, Retail &amp; Commerce and Digital Partners, Governments, and many others. Loyalty solutions are typical complex, technical, and highly accretive to Mastercard and our clients.</p><p><b>Role</b></p><p>The Loyalty Sales Specialist Regional Lead will be responsible for the achievement of bookings and in-year revenue sales targets specific to that region. They will lead the development and execution of the overall sales strategy, align team resources towards areas of largest opportunity, and manage activities toward the overall goal. The region lead will serve as a direct report of the global specialist sales lead and lead a team of 3 to 10+ sales specialists. They are expected to play the role of player-coach: managing and developing the team of sales specialists while leading from the front in client and internal environments. The role is equal parts leadership and execution.</p><p><b>Responsibilities:</b></p><ul><li>Develop and deliver our in-region sales strategy and direct all business development activity to meet and exceed bookings and recognized revenue goals</li><li>Maintain regional level pipeline and sales forecasts with an emphasis on deal qualification and pipeline velocity</li><li>Build, recruit, manage, and develop a world class sales organization and culture</li><li>Source, develop, and maintain relationships with customers at the most senior levels</li><li>Act as liaison between regional Services Business Development, Account Managers, Regional Product Management, and Marketing / Demand Gen teams</li><li>Represent Loyalty in overall Mastercard BD pursuits and independently hunt for new business outside of the Mastercard footprint</li><li>Partner closely with all product teams to ensure customer needs and product innovations align with development road maps</li></ul><p><b>Qualifications:</b></p><ul><li>Established track record of sales management success and team quota attainment</li><li>Strong commercial drive with ability to build and monetize senior client relationships based on empathy, thought leadership, and subject matter expertise</li><li>Experience with loyalty or customer engagement solutions and familiarity with one or more of our client segments</li><li>Excellent leadership and team management skills in a commercial setting</li><li>Strong networker across relevant stakeholder base with the ability to listen, build common ground and influence to effectively advance business opportunities and generate revenues</li><li>Proven track record of progressively complex sales and strategic account management experience within the financial services or merchant sectors; loyalty experience is preferred</li><li>Strong negotiation capabilities required for large deals at enterprise accounts</li></ul>

Vice President, Services Business Development

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