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customer service specialist Jobs in Dubai

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client services specialist

Citi

<div>Role Overview
We are seeking a highly detail-oriented and proactive Client Operations Specialist with at least 4-5 years of experience within the financial services industry. This role is critical in providing comprehensive support for our client relationship management and sales operations, focusing on the efficient execution of client-related processes across segments, data accuracy, campaign and Customer Value Proposition (CVP) and campaign management, event management, and expense processing.
The ideal candidate will be adept at managing multiple tasks, possess strong organizational skills, and have a solid understanding of operational workflows within a fast-paced financial services environment.
Key Responsibilities<ul><li>
Campaign and Offer Fulfillment:<ul><li>
Coordinate monthly offer and CVP fulfillment by obtaining relevant files, accurately identifying eligible clients, and performing stringent sample checks and controls to ensure precise delivery as per agreed frameworks</li><li>
Handle client enrollments for offers and CVP programs, ensuring a seamless experience.</li><li>
Manage gift and lifestyle programs offered to clients, including client eligibility identification, communication to RMs, consolidating responses, placing orders, and tracking order IDs.</li></ul></li><li>
Client Segmentation and Event Management:<ul><li>
Support client portfolio management by identifying executing Upgrade, downgrade, segment change processes as per agreed framework</li><li>
Collaborate with various stakeholders to facilitate any lifecycle management operational support</li><li>
Provide comprehensive operational support for client events, including logistics coordination, managing invitations and RSVPs, and ensuring smooth execution.</li><li>
Collaborate with marketing and sales teams to facilitate event success and client engagement.</li></ul></li><li>
Account and Relationship Management Support:<ul><li>
Assist in managing client complaints by following established procedures.</li><li>
Process client queries, requests and questions related to Citigold and Citigold Private Client segment propositions, campaigns and offers.</li></ul></li><li>
Expense Management:<ul><li>
Process and reconcile expenses related to client activities, campaigns, and events, ensuring adherence to internal policies and budget guidelines.</li><li>
Maintain accurate records for auditing purposes.</li></ul></li><li>
Data Management and Reporting:<ul><li>
Generate and maintain various performance trackers when required</li><li>
Manage primary and joint account holder segmentation.</li></ul></li></ul>
Required Qualifications<ul><li>
Minimum graduate.</li><li>
Bachelor's degree in Business Administration, Finance, Operations Management, or a related field.</li><li>
Minimum of 4-5 years of progressive experience in marketing operations, client services, or sales support within the financial services industry, with a strong focus on campaign fulfillment, event coordination, and expense management.</li><li>
Strong analytical skills with proficiency in data management and tracking tools (e.g., Excel, internal systems), including a strong understanding of MS Office.</li><li>
Excellent organizational and time management skills, with the ability to prioritize and manage multiple tasks effectively.</li><li>
Demonstrated ability to follow established processes and procedures accurately and consistently.</li><li>
Exceptional written and verbal communication skills, coupled with the confidence to interact professionally with RMs, team leads, seniors within the organization, and other internal stakeholders.</li><li>
Proactive and detail-oriented with a strong commitment to data accuracy and operational efficiency.</li><li>
Ability to understand key focus areas and work towards achieving them with minimal supervision.</li></ul>
Preferred Qualifications<ul><li>
Familiarity with CRM systems and financial services operational platforms.</li><li>
Experience with client lifecycle management processes (onboarding, upgrades, downgrades, offboarding).</li><li>
Understanding of regulatory requirements related to client data and financial operations.</li></ul>
Key Attributes<ul><li>
Adept and articulate in understanding process intricacies and policies.</li><li>
Understanding of all back-end systems that are required for the job.</li><li>
Proactively manage ad-hoc projects and MIS requirements or any other assigned work.</li><li>
Highly focused on quality &amp; controls.</li><li>
Dynamic and able to work in sync with business requirements.</li><li>
Very quick in execution and able to identify process bottlenecks.</li></ul>
Important Note<ul><li>
The above list of Job responsibilities is indicative and subject to change based on evolving business requirements.</li></ul>
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Job Family Group:
Operations - Management Operations
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Job Family:
Management Leadership
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Time Type:
Full time
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Most Relevant Skills
Please see the requirements listed above.
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Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. 
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. 
 
View Citi&rsquo;s EEO Policy Statement and the Know Your Rights poster.</div>

Client Events and Campaigns Manager (UAE Nationals Only)

Rentokil Initial

<div>
 Are you ready to take your customer service career to the next level? Join us at Rentokil Boecker a leader in providing innovative pest control solutions and services. We believe that our dedicated team is one of our greatest assets, and we are seeking motivated individuals to help us provide the best service possible.
 
 
 
 Who are we?
 
 
 
 Rentokil Initial Canada is part of a global organization known for excellence and integrity. We have been trusted by businesses and individuals alike to protect homes and buildings from pests, creating safe environments for all. Our goal is to not only meet, but exceed customer expectations, and that starts with you!
 
 
 
 What will you do as a Customer Service Specialist?
 
 
 
 As a Customer Service Specialist, you will be the first point of contact for our customers, providing a friendly and professional service. You will be tasked with handling inquiries, managing schedules, and ensuring that our customers feel valued and heard.
 
 
 <ul>
 <li>
 Handle inbound customer calls and provide support in a timely and professional manner.
 </li>
 <li>
 Assist customers with their concerns and inquiries, ensuring satisfaction.
 </li>
 <li>
 Communicate effectively with field technicians and other departments to ensure seamless service.
 </li>
 <li>
 Maintain records and documentation of customer interactions.
 </li>
 <li>
 Promote our services and educate customers on pest management solutions.
 </li>
 <li>
 Address customer complaints and provide appropriate solutions.
 </li>
 <li>
 Contribute to a positive team environment by supporting colleagues and sharing knowledge.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 What do you need?
 
 
 
 <ul>
 <li>
 Bachelor Degree in Business Administration
 </li>
 <li>
 Previous experience in customer service, preferably in a call center or fast-paced environment.
 </li>
 <li>
 Strong communication skills, both verbal and written.
 </li>
 <li>
 Ability to empathize with customers and understand their needs.
 </li>
 <li>
 Proficient in Microsoft Office Suite and CRM systems.
 </li>
 <li>
 Strong problem-solving skills and ability to think on your feet.
 </li>
 <li>
 Ability to work under pressure with a focus on quality and attention to detail.
 </li>
 <li>
 Team player with a willingness to learn and grow.
 
 
 </li>
 </ul>
 Join us at Rentokil Boecker, where you can make a difference every day!
</div>

Customer Service Specialist

Fresha

<div>
 
 
 The AI-powered OS for beauty, wellness and self-care
 
 
 
 
 
 
 Fresha is the operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices.
 
 
 
 
 
 
 Marketplace
 
 +
 
 SaaS platform
 
 +
 
 Fintech
 
 
 
 
 
 
 
 About Fresha
 
 
 
 Fresha is the leading AI-Operating system trusted by millions of consumers and businesses worldwide. Fresha is used by 130,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.
 
 
 
 
 
 The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.
 
 
 Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.
 
 
 Fresha&rsquo;s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.
 
 
 The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google
 
 
 Given our exciting and progressive growth plans, we are looking for an exceptional Professional Services Specialist to come and join our global business.
 
 
 Reporting into Team Lead, Professional Services, Europe &amp; GCC and working closely with our Business Development and Account Management Teams, you will be accountable for ensuring a quality efficient build for all our Partners coming onto the Fresha Ecosystem through Inbound &amp; Outbound channels.
 
 
 This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact.
 
 
 To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from the office five days per week.
 
 <ul>
 <li>
 For this particular role we require Fluent Arabic reading, speaking and writing proficiency.
 </li>
 </ul>
 
 
 KPIs
 
 
 <ul>
 <li>
 Onboarding Lead time - average of 7 business days per Professional Services Specialist
 </li>
 </ul>
 
 
 Partner Onboarding
 
 
 <ul>
 <li>
 Understand our partners business requirements, and confidently communicate the Fresha Onboarding approach and project plan
 </li>
 <li>
 Be able to clearly articulate the Fresha Ecosystem including Fresha Pay Online, our Booking Software &amp; the Marketplace in order to provide solutions into the Partners&rsquo; business requirements
 </li>
 <li>
 Lead the Partner on the onboarding journey, managing expectations, risks and ultimately accurate go live dates
 </li>
 <li>
 Demonstrate strong attention to detail to ensure quality Fresha profiles are built for all our Partners with particular focus on activating all our payment features
 </li>
 <li>
 Assist our partners in representing themselves in the best possible manner on our platform
 </li>
 </ul>
 
 
 Marketplace
 
 
 <ul>
 <li>
 Provide continuous quality assurance on the Marketplace to ensure this looks good at all time
 </li>
 <li>
 Provide sufficient guidance and documentation to ensure a seamless handover experience for the partner to Partner Success or Customer Experience teams
 </li>
 </ul>
 
 
 Additional Ad-Hoc
 
 
 <ul>
 <li>
 Comfortable presenting information, and open to feedback
 </li>
 <li>
 Cover other team members Partner projects to ensure we win as a team
 </li>
 <li>
 Ensure efficient and accurate use of Hubspot to accurately reflect the progress of each Partner in the Onboarding pipeline whilst also tracking all activity and correspondence
 </li>
 <li>
 Proactively search for new features, processes &amp; opportunities that may optimize our own internal processes, improve Partner experience and drive conversions
 </li>
 <li>
 This list is not exhaustive and there may be other activities you are required to deliver.
 </li>
 </ul>
 
 
 Skills, Experience &amp; Qualifications Required
 
 
 <ul>
 <li>
 Commercially minded, understanding critical needs of Partners onboarding
 </li>
 <li>
 Managing expectations of Partner right from the start
 </li>
 <li>
 Exceptionally high organizational and time management skillsExcellent oral and written communication skills
 </li>
 <li>
 Proficient in Excel and data cleaning an asset
 </li>
 <li>
 Project coordination experience or certification highly desired
 </li>
 <li>
 Experience working in the Beauty &amp; Wellness sector or previous start-up/scale-up tech company environment an asset
 </li>
 <li>
 Ability to identify problems and opportunities as well as offer or implement actions and solutions
 </li>
 <li>
 Strong analytical and troubleshooting skills
 </li>
 <li>
 An ability to influence others through effective communication and negotiations
 </li>
 <li>
 Flexible and comfortable working in a fast-paced and changing environment
 </li>
 <li>
 Creative thinking and problem-solving mindset
 </li>
 <li>
 Ability to interact with people from across the business and build strong relationships, including the ability to effectively influence upwards
 </li>
 <li>
 Team player - must be happy to &lsquo;roll sleeves up&rsquo; and assist the team whenever required
 </li>
 <li>
 Self-starter and highly proactive approach
 </li>
 <li>
 At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role.
 </li>
 </ul>
 
 
 Interview Process
 
 
 <ul>
 <li>
 Screen Call - Video-call with a member from the Talent Team (30m)
 </li>
 <li>
 Skills &amp; Experience - Video-call with PSS Hiring Team (30m)
 </li>
 <li>
 Technical Ability &amp; Cultural Assessment - In-person with PSS Team Lead, GCC and GCC GM
 </li>
 <li>
 We aim to finalise the entire interview process and deliver feedback within 2 weeks.
 </li>
 </ul>
 
 Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe.
 
 
 
 Inclusive workforce
 
 
 
 At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.
 
 
 We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.
 
 
 We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.
 
 
 If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.
 
</div>

Professional Services Specialist (Dubai)

VSURFACES

<div><h4 class="jobSectionHeader">Job Description</h4><div> 
<div></div>
</div>Support senior client advisors in handling daily communication with clients and responding to their requests. 
Assist in identifying potential sales opportunities and contribute ideas that may help increase revenue. 
Help organize and monitor advertising campaigns to ensure activities are running effectively. 
Track client performance and prepare clear reports that summarize results and progress. 
Understand client requirements and make sure their requests are handled quickly and accurately. 
Work closely with internal teams such as product, support and integration to deliver reliable customer service. 
Contribute to improving internal processes and support the team in achieving shared goals. 
Maintain organized records of client activities and campaign updates for internal use.
<h4 class="jobSectionHeader">
Job Requirements</h4>

Strong written and spoken English communication skills. 
Positive and proactive team player with a responsible work approach. 
Strong attention to detail with good organizational and multitasking skills. 
Good working knowledge of Microsoft Office applications. 
Willingness to learn, adapt and collaborate within a fast paced working environment.

About Company: 
VSURFACES is a forward-thinking company built on a simple belief &mdash; that great work comes from great people.
 
We operate across multiple industries, bringing fresh ideas and a relentless commitment to quality to
 
everything we do. Our culture thrives on collaboration, bold thinking, and a shared drive to build something 
meaningful. If you&rsquo;re someone who takes initiative, embraces challenges, and wants your work to actually
 
matter, you&rsquo;ll fit right in here.</div>

Client Services Assistant

Oceano Apex LLC

Job Title: Client Relationship SpecialistCompany: Oceano Apex LLCLocation: Ontario Towers in Business Bay, Dubai, U.A.EEmployment Type: Full-TimeAbout Us:Oceano Apex LLC is a dynamic and forward-thinking wealth management startup based in Dubai. We are committed to providing tailored investment solutions and financial advisory services to a diverse portfolio of High Net Worth Individuals (HNIs). As a growing company, we are seeking passionate and driven individuals who thrive in a startup environment and are ready to contribute to our ambitious growth plans.Job Overview:We are looking for a fresher which is highly motivated Client Relationship Specialist with a strong command of the Dubai financial market and proven knowledge in handling HNI clients. The ideal candidate will play a critical role in sourcing, engaging, and managing key client relationships while providing them with superior investment advisory services.Key Responsibilities:Identify, connect with, and onboard High Net Worth Individuals (HNIs) in the UAE, especially Dubai.Develop and maintain long-term client relationships by offering personalized wealth management services.Provide financial planning, investment advisory, and portfolio management services tailored to client needs.Monitor market trends, investment instruments, and regulatory changes to recommend suitable products.Collaborate with internal teams to design and implement strategic client acquisition initiatives.Represent Oceano Apex LLC at networking events, industry conferences, and client meetings.Maintain confidentiality and ensure all client interactions comply with local financial regulations.Qualifications &amp; Skills:Bachelor&rsquo;s degree in Finance, Business Administration, Economics, or related field (CFA, CFP is a plus).Minimum 3+ years of experience in wealth management, private banking, or financial advisory roles and fresher can also apply.Strong understanding of investment products, financial markets, and wealth management principles.Excellent communication, negotiation, and interpersonal skills.Demonstrated experience in managing HNI clients in the UAE.Ability to work independently in a startup environment with a growth mindset.Fluency in English is mandatory; Arabic proficiency is an advantage.What We Offer:Competitive salary and performance-based incentives.Opportunity to be part of a fast-growing startup with a collaborative culture.A chance to build your own client portfolio and grow within the company.Exposure to high-value clients and innovative financial products.Job Type: Full-time, PermanentJob Type: Full-timePay: AED3,500.00 - AED4,000.00 per monthWork Location: In person

Client Relationship Specialist

Silver Gate Immigration Expert

Job Summary &ndash; Social Media SpecialistCompany: Silver Gate ImmigrationPosition Type: Full-timeSilver Gate Immigration is seeking a creative and results-driven Social Media Specialist to manage and grow our digital presence across various platforms. The ideal candidate will be responsible for creating compelling content, running targeted campaigns, engaging with our audience, and driving brand awareness and client inquiries through social media.Key Responsibilities:<ul><li>Develop, implement, and manage social media strategies aligned with marketing goals.</li><li>Create engaging content (posts, reels, stories, infographics, etc.) tailored to each platform (Instagram, Facebook, LinkedIn, etc.).</li><li>Monitor and respond to messages, comments, and inquiries promptly and professionally.</li><li>Track and analyze performance metrics (reach, engagement, leads) and adjust strategies accordingly.</li><li>Stay up to date with social media trends, tools, and best practices.</li></ul>Requirements:<ul><li>Proven experience as a Social Media Specialist or similar role.</li><li>Strong understanding of social media platforms and analytics tools.</li><li>Excellent writing and communication skills.</li><li>Ability to create basic graphics or coordinate with designers.</li><li>Knowledge of immigration services or willingness to learn is a plus.</li></ul>Why Join Silver Gate Immigration?<ul><li>Dynamic and supportive work environment.</li><li>Opportunity to work with a growing, purpose-driven brand.</li></ul>Job Type: Full-timePay: AED3,500.00 - AED4,500.00 per month

Social Media Specialist (only hindi speaker)

Marsos Business Management

Commission basis, Attractive commission Visa and all other benefits provided as per UAE Law and based on target achieved in first monthCompany DescriptionBased in the UAE, Marsos Business Management is dedicated to supporting SMEs, startups, and service-based companies in achieving compliance with local regulations. The company specializes in services such as company formation, VAT registration and filing, corporate tax compliance, bookkeeping, accounting, and trade license management. Acting as a virtual finance and compliance partner, Marsos helps businesses focus on growth while offering clear financial oversight. Marsos ensures tailored support to meet the unique needs of every client.Role DescriptionThis is a full-time hybrid role located in Dubai, with the flexibility to work from home on some occasions. The Sales Specialist will be responsible for driving sales, identifying and pursuing new business opportunities, and building strong client relationships. Additional responsibilities include providing excellent customer service, delivering sales presentations, and engaging in client consultations to understand their needs and offer tailored solutions. Collaboration with internal teams to meet sales goalsQualificationsStrong Communication and Customer Service skills to create positive client experiences and handle inquiries effectivelyProven expertise in Sales and Sales Management with the ability to strategize, meet targets, and close dealsExcellent interpersonal skills and the ability to work in a hybrid environmentPrior experience in business management or a related field is a plusFluency in English is required; knowledge of additional languages is advantageous​Our Services1- Accounting and bookkeeping2-Taxation ( VAT &amp; Corporate Tax)3-Audit ( internal and statutory)4-IT Audit5-ICV Services6-CFO Services7-Financial planning &amp; Analysis8-Outsourcing Staff9-Business Valuation10-Feasibility Report11-Business setup ( Mainland &amp; Freezone)12-Bank account opening13-Liquidation14-compliance TrainingContact or Whatsapp0521942413Job Types: Full-time, Part-time, Permanent, Fresher

Sales Representative

Explore 1882+ Client services specialist in Dubai this March. Find roles across top companies and apply now to boost your career.