customer success manager Jobs in Mangaluru

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customer success account mgmt Jobs in Mangaluru

customer success account mgmt

customer success associate Jobs in Mangaluru

customer success associate

executive/associate, customer support Jobs in Mangaluru

executive/associate, customer support

client servicing executive

Kinnect

<div>
 
 
 Why This Role Matters
 
 
 
 
 
 
 You&rsquo;ll help ideas come to life, build real client relationships, and keep projects moving. You&rsquo;ll decode briefs, juggle timelines, and rally teams to deliver fast, smart, and effective work. If you&rsquo;re ready to learn, lead, and grow with bold creative minds, this ones for you.
 
 
 
 
 
 
 The Impact You&rsquo;ll Drive
 
 
 <ul>
 <li>
 Be the face of client interactions, managing expectations and building trust
 </li>
 <li>
 Translate briefs into action by working closely with strategy and creative teams
 </li>
 <li>
 Own timelines, follow-ups, and project delivery from start to finish
 </li>
 <li>
 Drive collaboration across internal squads with clarity and energy
 </li>
 <li>
 Stay ahead of timelines, details, and client needs&mdash;always
 </li>
 <li>
 Communicate clearly, think proactively, and keep the work sharp, relevant, and on-point
 </li>
 </ul>
 
 
 
 
 
 The Skills That Seal the Deal
 
 
 <ul>
 <li>
 1-2 years of experience in Account Management
 </li>
 <li>
 Experience working with GenAI, Meta Business Suite and similar platforms and project management tools to work smarter, faster, better
 </li>
 <li>
 Exceptional communication and relationship-building skills
 </li>
 <li>
 Proven ability to juggle multiple projects in a fast-paced environment
 </li>
 <li>
 A collaborative mindset with emerging leadership instincts
 </li>
 <li>
 A keen eye for both creative detail and campaign performance
 </li>
 </ul>
</div>

Client Servicing Executive

Deluxe

<div>
 Job
 
 
 Account Coordinator- Subtitling Client Services
 
 
 
 Description
 
 
 
 <ul>
 <li>
 Designation: Accounts Coordinator/ Client Services Executive
 
 
 </li>
 </ul>
 
 Roles And Responsibilities
 
 
 
 <ul>
 <li>
 Customer Engagement- Be the primary point of contact and build long-term relationships with customers, both externally and internally.
 </li>
 <li>
 Connect with clients and drive regular status calls, executive summaries and strategy meetings for high-profile projects.
 </li>
 <li>
 Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
 </li>
 <li>
 Create, maintain and communicate to client project timelines and budgets.
 </li>
 <li>
 Prepare and communicate pricing quotes and estimates with client.
 </li>
 <li>
 Ensure Billing and Revenue Tracking is maintained weekly.
 </li>
 <li>
 Manage client change orders by negotiating deliverable due dates between clients and internal departments, balancing internal capacity with external demands and expectations.
 </li>
 <li>
 Prepare regular account statuses, such as missing asset reports, delivery schedules and project statuses to the customer or senior management.
 </li>
 <li>
 Clearly communicate expected delivery dates for titles/assets, via entry of ordered titles into internal systems and Email/verbal communication for special cases and exceptions.
 </li>
 <li>
 Act as a lead in supporting and resolving internal and external issues and challenges in a timely manner and distributing work across the department.
 </li>
 <li>
 Working with Account Coordinators to ensure day to day production is running effectively.
 </li>
 <li>
 Ensure Account Coordinators maintain a current and accurate understanding of all work-in-progress that has been initiated.
 </li>
 <li>
 Collaborate with Account Coordinators to ensure deliverables are completed within agreed upon timeframe with client - communicate with internal and external teams should changes occur as required.
 </li>
 <li>
 Provide feedback/guidance to Account Coordinators to ensure team performs as expected.
 </li>
 <li>
 Provide regular guidance to teams to ensure daily objectives are being met, both with internal operation teams and client requests.
 </li>
 <li>
 Proactively identify potential issues/problems with project in process, formulate response and solution and communicate back to client.
 </li>
 <li>
 Forecast and track key account metrics.
 </li>
 <li>
 Communicate regularly with client regarding project performance metrics.
 
 
 </li>
 </ul>
 Create and implement department policies and procedures (SOP and SLAs) ensuring Deluxe delivers high quality and on-time deliverables.
 
 
 <ul>
 <li>
 Initiate corrective action process as needed.
 </li>
 <li>
 Collaborate with Production Teams to meet deadlines, find efficiencies, resolve issues, and determine resource needs to meet/exceed client expectations.
 </li>
 <li>
 May be responsible for educating and advising client about new services offered.
 
 
 </li>
 </ul>
 
 Note
 
 
 
 <ul>
 <li>
 This is client interaction role and not Finance &amp; Accounts role.
 </li>
 <li>
 Transport - free pick-up and drop facility from your residence to work and back.
 </li>
 <li>
 Meals - Breakfast, Lunch and dinner will be served in the facility.
 </li>
 <li>
 Candidate should be open for Night shift.
 
 
 </li>
 </ul>
 has context menu
</div>

Account Coordinator- Subtitling Client Services

Rentokil Initial

<div>
 
 About Rentokil Initial Hygiene
 
 
 
 Initial Hygiene, part of the Rentokil Initial group, operates in 90+ countries, delivering trusted, science-backed hygiene solutions for over 120 years. Initial Hygiene offers the widest range of washroom hygiene services, including providing and maintaining products such as air fresheners, sanitisers, feminine hygiene units, hand dryers, soap dispensers, floor protection mats and scenting solutions.
 
 
 For more details: https://www.initial.com/in/
 
 
 
 Requirements
 
 
 
 
 About the Role:
 
 
 
 <ul>
 <li>
 The Executive/Sr. Executive - Operation will be responsible for efficiently managing client coordination, service operations, administrative functions, and reporting to ensure service excellence, compliance, and team performance.
 </li>
 <li>
 The incumbent will report to the Branch Manager. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.
 
 
 </li>
 </ul>
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Coordinate with clients and maintain strong relationships to ensure service excellence and retention
 </li>
 <li>
 Schedule, plan, and allocate services, ensuring efficient team deployment and timely execution
 </li>
 <li>
 Validate and generate data, plans, and reports using the iCABS system
 </li>
 <li>
 Handle billing, invoice submissions, revisions, and credit note (CN) maintenance
 </li>
 <li>
 Follow up on POs, service contracts, legal agreements, and contract renewals
 </li>
 <li>
 Oversee office administration, statutory compliance, attendance, and petty cash management
 </li>
 <li>
 Manage vehicle maintenance and GPS tracking
 </li>
 <li>
 Supervise the service team and ensure smooth operation of the service centre
 </li>
 <li>
 Maintain inventory records, including battery stock
 
 
 </li>
 </ul>
 
 Key Result Areas
 
 
 
 <ul>
 <li>
 Client Relationship Management
 </li>
 <li>
 Service Planning &amp; Execution
 </li>
 <li>
 System &amp; Data Management
 </li>
 <li>
 Billing &amp; Documentation
 
 
 </li>
 </ul>
 
 Competencies (Skills Essential To The Role)
 
 
 
 <ul>
 <li>
 Client Service Orientation
 </li>
 <li>
 Effective communication skills
 </li>
 <li>
 Time Management
 
 
 </li>
 </ul>
 
 Educational Qualification / Other Requirement
 
 
 
 <ul>
 <li>
 Any Graduate
 </li>
 <li>
 5 - 10 Years required
 
 
 </li>
 </ul>
 
 Role Type / Key Working Relationships
 
 
 
 <ul>
 <li>
 Individual Contributor
 </li>
 <li>
 Internal team
 </li>
 <li>
 External stakeholders
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 What can you expect from Rentokil Initial Hygiene ?
 
 
 
 <ul>
 <li>
 Our values lie at the core of our mission and vision. We believe that it's our people who make our company what it is. We believe in:
 </li>
 <li>
 Service
 </li>
 <li>
 Relationships
 </li>
 <li>
 Teamwork
 </li>
 <li>
 Responsibility
 
 
 </li>
 </ul>
 
 DEI statement:
 
 At Rentokil Initial Hygiene, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.
</div>

Operations Executive - Bangalore South (RIHI)

Havas Creative Network

<div>
 
 Executive &ndash; Digital
 
 
 📍 Bangalore | 3+ Years | Agency Background Preferred
 
 
 We are looking for a dynamic and detail-oriented
 
 Executive &ndash; Digital
 
 to join our growing team in Bangalore. The ideal candidate will come from a digital/creative agency background and have hands-on experience in executing digital marketing campaigns across platforms.
 
 
 Key Responsibilities
 
 <ul>
 <li>
 Execute and manage digital marketing campaigns across social, search and display platforms
 </li>
 <li>
 Coordinate with internal creative, content and media teams for campaign execution
 </li>
 <li>
 Monitor campaign performance and prepare reports and insights
 </li>
 <li>
 Manage day-to-day client requirements and ensure timely delivery of campaigns
 </li>
 <li>
 Support campaign planning, tracking and optimization
 </li>
 <li>
 Stay updated on digital trends, tools and best practices
 </li>
 </ul>
 
 Requirements
 
 <ul>
 <li>
 3+ years of experience in a digital/creative/media agency
 </li>
 <li>
 Hands-on experience in social media, paid media, or performance marketing
 </li>
 <li>
 Good understanding of digital marketing metrics and analytics
 </li>
 <li>
 Strong communication and coordination skills
 </li>
 <li>
 Ability to manage multiple campaigns in a fast-paced environment
 </li>
 </ul>
 
 What We Offer
 
 <ul>
 <li>
 Opportunity to work with leading brands
 </li>
 <li>
 Collaborative and learning-driven culture
 </li>
 <li>
 Competitive compensation and growth opportunities
 </li>
 </ul>
 
 
</div>

Digital Marketing Executive

Swiggy

<div>
 
 
 Ways of Working -
 
 Employees will work from the Bangalore office 3 days in a week and other 2 days remotely.
 
 
 
 
 
 
 About Swiggy
 
 
 
 Swiggy is India&rsquo;s leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500+ cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2 lakh+ strong independent fleet of Delivery Executives, we deliver unparalleled convenience driven by continuous innovation. Built on the back of robust ML technology and fuelled by terabytes of data processed every day, Swiggy offers a fast, seamless and reliable delivery experience for millions of customers across India.
 
 
 From starting out as a hyperlocal food delivery service in 2014, to becoming India&rsquo;s leading on-demand convenience platform today, our capabilities result not only in lightning-fast delivery for customers, but also in a productive and fulfilling experience for our employees.
 
 
 
 
 
 
 About the Role
 
 
 
 This position will be a part of the Growth Marketing vertical at Swiggy. As Instamart continues to redefine convenience shopping in India, this role will focus on driving user growth, retention, and scaling revenue through innovative and measurable strategies.
 
 
 You&rsquo;ll be at the forefront of building a best-in-class growth engine for partner brands on Instamart, driving its adoption, enhancing user experiences, and ensuring Instamart remains a leader in the category.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 
 Performance Campaign Management:
 
 Taking insight-driven approaches toward media strategy and planning. Strategize, execute, and optimize performance marketing campaigns for partner brands across major platforms, including Meta Ads, Google, and programmatic networks. Continuously drive efficiency by optimizing Return on Ad Spend (ROAS), Cost Per Click (CPC), and conversion rates to ensure high-quality traffic to brand and instamart.
 </li>
 <li>
 Maintain up-to-date knowledge of Meta Ads Platform Google Ads algorithms, feature releases, and industry best practices
 </li>
 <li>
 Reporting campaign results along with funnel trends and projections.
 </li>
 <li>
 
 Revenue Growth &amp; Client Relations:
 
 Drive client retention and proactively manage upsell and cross-sell opportunities to increase brand investments on Brandverse and effectively pitch the platform and program advantages.
 </li>
 <li>
 
 Strategic Optimization
 
 : Conduct regular audits of client ad accounts, providing strategic and tactical inputs to significantly improve ROAS.
 </li>
 <li>
 
 Experimentation &amp; Scaling
 
 : Lead a data-driven experimentation roadmap, conducting A/B tests and pilot projects to identify effective growth levers. Scale successful experiments across brands to establish sustainable and scalable growth models.
 </li>
 <li>
 
 Data Analysis &amp; Attribution
 
 : Identify trends &amp; insights through AppsFlyer, Google analytics and other tools to optimize media budgets and deliver efficiency. Conduct in-depth analyses, including lift studies, to accurately quantify campaign impact and refine strategies.
 </li>
 <li>
 
 Cross-Functional Collaboration
 
 : Collaborate closely with Product, Analytics, Revenue &amp; Growth and Operations teams to ensure all growth marketing initiatives are aligned with Instamart&rsquo;s broader business objectives.
 </li>
 </ul>
 
 
 
 
 
 Required Skillset
 
 
 
 A strong bias for action, ability to navigate ambiguity, and a relentless focus on driving results.
 
 
 
 Digital Marketing Expertise
 
 :
 
 <ul>
 <li>
 Hands-on experience with Meta Ads, Google Ads (DemandGen, DV360, UACe, PMax,etc) DSPs, and programmatic platforms.
 </li>
 <li>
 Experience in Meta CPAS (Meta Collaborative Ads) is a plus
 </li>
 <li>
 Proficiency in attribution model and tools like AppsFlyer with strong understanding of audience segmentation and personalization.
 </li>
 </ul>
 
 
 Hyperlocal and Category Knowledge
 
 : Experience in managing campaigns tailored to hyperlocal markets and understanding the nuances of e-commerce or q-commerce.
 
 
 
 Experimentation and Data-Driven Thinking
 
 :
 
 <ul>
 <li>
 Proficiency in designing A/B tests, geo-lift studies, and conversion-lift studies.
 </li>
 <li>
 Ability to derive actionable insights from complex data sets and scale successful experiments.
 </li>
 </ul>
 
 
 Creative and Analytical Balance
 
 : Strong skills in both creative problem-solving and analytical decision-making.
 
 
 
 
 
 
 Experience
 
 :
 
 <ul>
 <li>
 3+ years in growth or digital marketing roles, preferably with digital agencies , q-commerce, consumer tech, or e-commerce platforms.
 </li>
 <li>
 Proven track record of scaling businesses through data-driven grow
 </li>
 <li>
 External stakeholder management or client servicing experience is a must
 </li>
 <li>
 Self-driven and a strong bias for action, fitment in startup culture
 </li>
 <li>
 Excellent analytical, communication, collaboration, and stakeholder management skills
 </li>
 </ul>
 
 
 
 
 We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability status, or any other characteristic protected by the law.
 
 
 
</div>

Manager - Digital Marketing

Lodha & Bhatt

<div>
 
 
 CS Articleship Trainee &ndash; Lodha &amp; Bhatt
 
 
 
 
 Location:
 
 Bangalore
 
 
 
 
 
 Role Overview:
 
 
 
 We are looking for passionate and impact-driven CS Articleship Trainees to assist in corporate secretarial and compliance.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Assist in ROC/MCA filings and statutory compliance
 </li>
 <li>
 Drafting notices, minutes, and resolutions
 </li>
 <li>
 Maintaining statutory records
 </li>
 <li>
 Assisting in audits and due diligence
 </li>
 <li>
 Support compliance team ensuring corporate law adherence
 </li>
 <li>
 Client coordination for document collection and submission
 </li>
 </ul>
 
 
 
 
 Eligibility:
 
 
 <ul>
 <li>
 CS student registered with ICSI cleared the CS Executive Programme and is eligible to commence Articleship.
 </li>
 <li>
 Candidates who have partially or fully cleared the CS Professional Programme will be an added advantage.
 </li>
 </ul>
 
 
 
 
 
 Skills Acquired:
 
 
 <ul>
 <li>
 Drafting and reviewing corporate and compliance documents
 </li>
 <li>
 Exposure to financial statements, statutory filings, and tax-related compliance
 </li>
 <li>
 Coordinating with partners, professionals, and regulatory authorities
 </li>
 <li>
 Assisting in handling compliance and governance matters
 </li>
 </ul>
 
 
</div>

CS Trainee

MUFG

<div>
 
 
 About Us:
 
 
 
 MUFG Bank, Ltd. is Japan&rsquo;s premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Bank&rsquo;s parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the world&rsquo;s leading financial groups. Headquartered in Tokyo and with over 360 years of history, the Group has about 120,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing. The Group aims to be the world&rsquo;s most trusted financial group through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world. MUFG&rsquo;s shares trade on the Tokyo, Nagoya, and New York stock exchanges.
 
 
 
 
 
 
 MUFG Global Service Private Limited:
 
 
 
 Established in 2020, MUFG Global Service Private Limited (MGS) is 100% subsidiary of MUFG having offices in Bengaluru and Mumbai. MGS India has been set up as a Global Capability Centre / Centre of Excellence to provide support services across various functions such as IT, KYC/ AML, Credit, Operations etc. to MUFG Bank offices globally. MGS India has plans to significantly ramp-up its growth over the next 18-24 months while servicing MUFG&rsquo;s global network across Americas, EMEA and Asia Pacific.
 
 
 
 
 
 
 About the Role:
 
 
 
 Position Title:
 
 Analyst
 
 
 
 Corporate Title:
 
 Analyst
 
 
 
 Reporting to: Assistant Vice President or Vice President
 
 
 Location: Bangalore
 
 
 
 
 
 
 Job Profile:
 
 
 
 
 Position Detail:
 
 
 
 This individual will be responsible for conducting periodic KYC reviews/New Business Onboarding/Ad-hoc review for all MUFG Bank and MUFG Securities booking to EMEA region such as Dubai, Milan, Paris, London etc., these are primary Financial Institution, Banks, Corporates customers etc. (existing or new business relationships). The role will require to perform customer Due Diligence based on the required regulatory standards, including, Screening (Bribery, Corruption, Adverse Media &amp; Sanctions), Regulatory classification and other suitability assessments like risk and enhance due diligence based on scenario.
 
 
 The individual will work under MGS leadership to ensure effective and time bound due diligence is completed on cases within required SLA.
 
 
 
 
 
 
 Roles and Responsibilities:
 
 
 
 Individual will be responsible to conduct Know Your Customer (&ldquo;KYC&rdquo;) Operations services including Customer Due Diligence (&ldquo;CDD&rdquo;) for New to Bank or Existing Clients based on standard operating procedures (&ldquo;SOP&rdquo;), Operating manuals (&ldquo;OM&rdquo;) as defined by the local, regional, and global FC Teams.
 
 
 These responsibilities include, but are not limited to providing support in conducting, the items listed below as per SOPs and may be amended from time to time:
 
 <ul>
 <li>
 Customer Due Diligence (&ldquo;CDD&rdquo;) and Enhanced Due Diligence (&ldquo;EDD&rdquo;) profile production for Head Office and other Global branches for various Client types - Financial institution/Bank/Correspondent Banks/NBFI are critical.
 </li>
 <li>
 Checking client information through publicly / internally available sources which ae sourced by analyst.
 </li>
 <li>
 Prepare &amp; check the KYC questionnaire, emails or calls with Client for outreach process
 </li>
 <li>
 Checking screening performed by analyst in accordance with Bank policy and escalate true hits to Adverse Findings
 </li>
 <li>
 Complete &amp; review CDD and EDD profiles to a pre-determined review schedule in a timely manner
 </li>
 <li>
 Assist the business where changes occur to existing customer profiles, by taking appropriate actions (i.e., Event Driven Reviews, administrative triggers, escalations)
 </li>
 <li>
 Complete relevant Identification, Verification and Bribery/Corruption check for prospective transactions for existing or new to bank Clients to identify potential reputational, business, PEP (Politically Exposed person) , adverse media hits and Sanction risks etc.
 </li>
 <li>
 Liaise and connect directly with Clients, Sales, Relationship Manager, onshore teams and Local Account Officer within Client management and KYC teams and assist where appropriate.
 </li>
 <li>
 Timely and proactive escalation and resolution of issues, working closely with local and regional management.
 </li>
 <li>
 Drive to build knowledge within the Anti-Money Laundering sector and to understand the rationale for underlying policy requirements.
 </li>
 <li>
 Assist other members of the team and work on ad hoc projects where necessary
 </li>
 </ul>
 
 
 
 
 
 Job Requirements:
 
 
 
 
 SKILLS AND EXPERIENCE:
 
 
 
 
 Functional / Technical Competencies:
 
 
 <ul>
 <li>
 Strong KYC end to end knowledge for Low, Medium and High-risk clients
 </li>
 <li>
 STRONG Communication skills both WRITTEN and VERBAL to interact with Clients/RMs/Sales/Front offic
 
 e
 
 from New Business Onboarding side and other stakeholders
 </li>
 <li>
 To be able to operate and navigate independently in a demanding environment of New Business Onboarding
 </li>
 <li>
 Attention to detail is essential
 </li>
 <li>
 Technical knowledge of various Client types &amp; their structure such as Financial Institution, Corporates, Bank, Foundations, Trust, Charity, Joint ventures and Special Purpose Vehicle etc.
 </li>
 </ul>
 
 
 
 
 
 Work Experience:
 
 
 <ul>
 <li>
 Person should have a bachelor&rsquo;s degree in any stream, any certification/diploma in AML/KYC domain would be an added advantage.
 </li>
 <li>
 2 to 4 years&rsquo; experience in AML Compliance &amp; KYC preferably within the financial services industry with experience conducting EDD on foreign financial institutions.
 </li>
 <li>
 Experience reviewing comprehensive documents like complex ownership structures and Wolfsberg Questionnaires, various organizational documents like MOA/AOA COI etc.
 </li>
 <li>
 Strong working knowledge of AML/Sanctions laws and regulations relative to money laundering and terrorist financing and the ability to apply this knowledge in assessing transaction activity and customer profiles.
 </li>
 <li>
 Must be able to multi-task, adapt well to changing priorities, and effectively prioritize workflow to meet critical deadlines.
 </li>
 <li>
 Critical thinking and problem-solving skills a must.
 </li>
 <li>
 Ability to work in a fast-paced, demanding environment and must work well under pressure.
 </li>
 <li>
 The ability and willingness to work both independently and in a team, environment is required.
 </li>
 <li>
 Maintains effective working relationships with key business partners.
 </li>
 <li>
 Familiarity with Actimize and other financial crime, risk and compliance applications would be preferred.
 </li>
 <li>
 Effective Internet and research skills and usage of third-party tools.
 </li>
 <li>
 Decent knowledge in Microsoft Excel/word.
 </li>
 <li>
 Degree and AML related certifications preferred or equivalent work experience.
 </li>
 </ul>
</div>

Analyst - KYC [T500-22279]

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