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associate - ceo's office

executive associate customer support

Plum

<div>
 
 
 About Plum
 
 
 
 Plum is an employee insurance and health benefits platform focused on making health insurance simple, accessible and inclusive for modern organizations.
 
 
 
 
 
 Healthcare in India is seeing a phenomenal shift with inflation in healthcare costs 3x that of general inflation. A majority of Indians are unable to afford health insurance on their own; and so as many as 600mn Indians will likely have to depend on employer-sponsored insurance.
 
 
 
 
 
 Plum is on a mission to provide the highest quality insurance and healthcare to 10 million lives by FY2030, through companies that care. Plum is backed by Tiger Global and Peak XV Partners.
 
 
 
 
 
 
 About the role
 
 
 
 
 
 
 We&rsquo;re looking for exceptional
 
 Customer Support Executives
 
 to join our team across the
 
 voice process roles
 
 . If you have a track record of delivering high customer satisfaction and genuinely enjoy creating great experiences for customers, we want to hear from you.
 
 
 
 
 
 You&rsquo;ll need to be
 
 customer-centric
 
 , always ready to go above and beyond to resolve issues with empathy and efficiency. Whether you're speaking with customers or supporting them through written communication, you should be passionate about helping people, able to think on your feet, and confident in crafting creative solutions.
 
 
 
 
 
 
 Role Responsibilities
 
 
 <ul>
 <li>
 Help employees and employers use their health insurance and health benefits in the most seamless way possible
 </li>
 <li>
 Develop a deep level of understanding and knowledge of the entire product, systems and processes
 </li>
 <li>
 Address queries regarding the product and service in a timely and accurate way via phone, email or chat
 </li>
 <li>
 Meet the response time for queries in support
 </li>
 <li>
 Coordinate with insurance partners for resolution/clarification if needed
 </li>
 <li>
 Interact with internal and external teams to ensure the quick resolution of customer issues
 </li>
 <li>
 Drive 100% customer retention by delivering an extraordinary experience
 </li>
 </ul>
 
 
 
 
 
 Role Requirements
 
 
 <ul>
 <li>
 0-3 years of experience in customer service/support on voice/chat/email
 </li>
 <li>
 Great command of English (both oral and written)
 </li>
 <li>
 Ideally, worked in a fast-paced startup environment
 </li>
 </ul>
 
 
 
 
 
 Additional Info
 
 
 <ul>
 <li>
 It will be 5 days of onsite work.
 </li>
 <li>
 Week-offs will be rotational.
 </li>
 <li>
 It would be rotational shifts.
 </li>
 </ul>
 
 
</div>

Executive/Associate, Customer Support

Curefit

<div>
 
 
 About Cure.fit
 
 
 
 Curefit is India&rsquo;s leading health and fitness platform. With a focus on both offline &amp; digital services &amp; products, cult.fit is redefining how people engage with their health. As we continue to scale, the Office of the CEO plays a critical role in aligning teams, accelerating execution, and ensuring that strategic priorities translate into tangible business outcomes
 
 
 
 
 
 
 Role
 
 : Associate - CEOs office
 
 
 
 Location
 
 : Bangalore
 
 
 
 
 
 
 About the Role
 
 
 
 We are looking for individuals to join the Office of the CEO. This is a high-impact, high-visibility role working closely with the Chief of Staff to drive company-wide initiatives, support leadership decision-making, and strengthen organizational effectiveness. You&rsquo;ll be expected to operate as a versatile problem solver, owning end-to-end delivery of cross-functional projects, and acting as an extension of the CEO&rsquo;s leadership agenda. This is an ideal opportunity for someone with a Tier 1 MBA and a consulting/strategy background looking to accelerate their impact in a high-growth, entrepreneurial environment.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 ● Strategic Execution: Lead and support top-priority cross-functional projects &mdash; from concept to execution &mdash; that align with company goals (e.g., scaling new business lines, improving unit economics, enhancing customer experience).
 
 
 ● Special Projects: Take ownership of ad-hoc initiatives that require structured problem solving and cross-team collaboration.
 
 
 ● Operational Effectiveness: Help improve internal operating rhythms &mdash; such as business reviews, quarterly/annual planning, leadership meets etc.
 
 
 ● Analytics &amp; Insights: Work with functional leaders to structure data/research-driven problem solving and surface actionable insights to inform leadership decisions.
 
 
 ● CEO &amp; Leadership Enablement: Prepare insights, presentations, and briefing materials for executive forums, board reviews, and strategic offsites.
 
 
 
 
 
 
 Qualifications
 
 
 
 ● MBA from a Tier 1 institution is required
 
 
 ● 4+ years of experience in management consulting, strategy, VC/PE, or a high-growth consumer tech company
 
 
 ● Strong business acumen and a track record of driving results in complex environments
 
 
 ● Excellent communication and stakeholder management skills
 
 
 ● Highly analytical, comfortable with data, and able to work across tools like Excel, SQL, dashboards, etc.
 
 
 ● Self-starter with strong project management skills and a bias for action
 
 
 
 
 
 
 Why Join Cure.fit
 
 
 
 ● Get a front-row seat to how strategic decisions are made and executed at scale in a consumer-tech business
 
 
 ● Work directly with the senior leadership on high-impact projects
 
 
 ● Fast-paced, high-ownership environment where you&rsquo;ll grow fast and work on what truly matters
 
 
 ● Join a mission-driven company reshaping health &amp; wellness in India and beyond
 
</div>

Associate - CEO's office

BlackBuck Limited

<div>
 This job is provided by apna.co
 
 
 Job Title: Customer Support Operations Executive
 
 
 Location: Kadubeesanahalli
 
 
 Industry: Customer Service / Operations
 
 
 Employment Type: Full-Time
 
 
 Mandatory : Own Laptop required
 
 
 ﻿Mandatory: Ability to read and understand Hindi fluently
 
 
 
 Job Description
 
 
 
 We are looking for a Customer Support Operations Executive to manage operational support activities. The ideal candidate must be able to read and understand Hindi content clearly, as customer interactions and system inputs may be in Hindi.
 
 
 Key Responsibilities
 
 
 Read, understand, and respond to Hindi text-based customer requests accurately
 
 
 Resolve customer issues within defined TAT and service quality standards
 
 
 Coordinate with internal operations teams for issue resolution
 
 
 Update customer records and case details accurately in CRM systems
 
 
 Ensure high levels of customer satisfaction and service quality
 
 
 Follow SOPs and escalation matrices for complex issues
</div>

Operation Executive

Learnyst

<div>
 
 
 Job Title: Customer Success Associate (CSA)
 
 
 
 
 Experience:
 
 1-2 Years
 
 
 
 Open Positions:
 
 2
 
 
 
 
 
 
 Role Summary:
 
 
 
 We are looking for
 
 Customer Success Associates
 
 to support our growing customer base. This role is ideal for
 
 freshers or early-career professionals
 
 who want to build a career in
 
 SaaS, customer success, and account management
 
 .
 
 
 You will work closely with
 
 CSMs, Team Lead, Sales, Support, and Product teams
 
 to ensure customers successfully adopt our platform and achieve their goals.
 
 
 
 
 
 
 Salary :
 
 
 <ul>
 <li>
 4-5 LPA
 </li>
 </ul>
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Customer Engagement &amp; Onboarding
 
 
 <ul>
 <li>
 Assist in
 
 customer onboarding
 
 and platform walkthroughs
 </li>
 <li>
 Guide customers on
 
 basic feature usage
 
 </li>
 <li>
 Ensure customers complete initial setup successfully
 </li>
 <li>
 Conduct follow-ups via
 
 email, calls, and WhatsApp
 
 </li>
 </ul>
 
 
 
 
 
 CRM &amp; Account Management
 
 
 <ul>
 <li>
 Update and manage customer data in
 
 HubSpot CRM
 
 </li>
 <li>
 Track customer lifecycle stages and engagement status
 </li>
 <li>
 Log interactions, notes, and follow-up tasks
 </li>
 </ul>
 
 
 
 
 
 Subscription &amp; Billing Support
 
 
 <ul>
 <li>
 Coordinate with the billing team using
 
 Zoho
 
 </li>
 </ul>
 
 
 Assist customers with:
 
 
 <ul>
 <li>
 Subscription plans
 </li>
 <li>
 Renewals
 </li>
 <li>
 Invoice-related queries
 </li>
 <li>
 Escalate billing issues when required
 </li>
 </ul>
 
 
 
 
 
 Customer Health &amp; Reporting
 
 
 <ul>
 <li>
 Guide customers from time to time to scale their coaching / training courses online
 </li>
 <li>
 Monitor customer usage via
 
 internal reporting tools
 
 </li>
 <li>
 Identify inactive or at-risk customers
 </li>
 <li>
 Share insights with CSMs for proactive intervention
 </li>
 </ul>
 
 
 
 
 
 Issue Handling &amp; Escalation
 
 
 <ul>
 <li>
 Handle first-level customer queries
 </li>
 <li>
 Escalate technical or complex issues to:
 </li>
 <li>
 Customer Success Manager
 </li>
 <li>
 Support / Tech team
 </li>
 <li>
 Ensure timely follow-up and resolution
 </li>
 </ul>
 
 
 
 
 
 Feedback &amp; Documentation
 
 
 <ul>
 <li>
 Collect customer feedback and feature requests
 </li>
 <li>
 Maintain SOPs, FAQs, and internal documentation
 </li>
 <li>
 Support CS team in process improvement initiatives
 </li>
 <li>
 Maintain clear written email communications with customers
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Qualifications:
 
 
 
 
 Must-Have
 
 
 <ul>
 <li>
 0&ndash;1 year experience (Freshers welcome)
 </li>
 <li>
 Good verbal and written communication skills
 </li>
 <li>
 Basic understanding of
 
 CRM tools (HubSpot preferred)
 
 </li>
 <li>
 Technical background understanding
 </li>
 <li>
 Willingness to learn SaaS products
 </li>
 <li>
 Customer-first mindset
 </li>
 <li>
 Good follow-up and time management skills
 </li>
 </ul>
 
 
 
 
 
 Good to Have
 
 
 <ul>
 <li>
 Exposure to
 
 Zoho (Billing/Subscriptions)
 
 </li>
 <li>
 Basic Excel / Google Sheets knowledge
 </li>
 <li>
 Prior internship or project in customer support or SaaS
 </li>
 <li>
 Familiarity with ticketing or support tools
 </li>
 </ul>
 
 
</div>

Customer Success Associate

IDFC FIRST Bank

<div>
 
 Job Requirements
 
 
 
 
 Job Requirements
 
 
 
 
 Job Title
 
 - Associate Manager-Acquisition(Current Account
 
 
 
 Place of work
 
 - Pan - India
 
 
 
 Business Unit
 
 - Retail Banking
 
 
 
 Function
 
 -Branch Banking
 
 
 
 Compensations
 
 - Best in class in the industry. In addition valuable service awards would apply.
 
 
 
 Job Purpose
 
 
 
 The role entails direct customer interaction and is responsible for business acquisition of current accounts for a designated branch. It will also entail explaining and selling banking products to customers and acting as a link between customers and bank - ensuring best in-class service to the customers. The role bearer has a responsibility to support Sales Manager in catchment mapping, customer feedback and identifying and converting potential opportunities. The role bearer is responsible for driving client acquisition, deepening customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals.
 
 
 
 Roles &amp; Responsibilities
 
 
 
 
 Key / Primary Responsibilities of the Role
 
 - List the primary deliverables
 
 
 <ul>
 <li>
 Acquisition of NTB Current account customers in the identified segment and reference generation from the specified catchment area
 </li>
 <li>
 Ensure acquisition of high quality current accounts in terms of product mix, segments and constitution mix
 </li>
 <li>
 Proactive registration and activation of acquired customers to direct banking channels
 </li>
 <li>
 Meet and exceed the defined targets of new customer acquisitions month on month by analysing transaction banking needs of the customer
 </li>
 <li>
 Assist and support the Sales Manager in catchment mapping and scoping exercise
 </li>
 <li>
 Provide regular feedback to SM / RM on opportunities and customer needs
 </li>
 <li>
 Ensure adherence to selling norms and SOPs defined by the organization
 </li>
 <li>
 Ensure strict compliance with internal guidelines and external regulations
 </li>
 <li>
 Ensure quality sourcing in line with the Bank's policy
 
 
 </li>
 </ul>
 
 Secondary Responsibilities - List the deliverables other than primary, but essential for the role
 
 
 
 <ul>
 <li>
 High degree of market awareness and understanding of customer's needs
 </li>
 <li>
 Collaborate with other branch departments and functions to provide products and service offerings to the customer to ensure customer centricity
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Graduate - Any discipline
 
 
 Part Time / Full Time - Full Time
 
 
 
 Experience
 
 
 
 Minimum Number of Years - 1-4 years
 
 
 Industry &ndash; BFSI
 
 
 Functional Area &ndash; Sales
 
 
 Level / Capacity - Junior Management
</div>

Associate Manager-Acquisition (Current Account)

Delta Air Lines

<div>
 
 
 About Delta Tech Hub:
 
 
 
 Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Responsible for all technical issues / questions / Code reviews within the team
 </li>
 <li>
 Understands all elements of development / technical architecture applicable to the area
 </li>
 <li>
 Interprets architecture designs to build out detailed tech designs where applicable
 </li>
 <li>
 Participates in Scrum sessions representing the development team and activity
 </li>
 <li>
 Collaborates with other team members to identify and fix technical issues
 </li>
 <li>
 Implement &amp; support code for break-fix, maintenance, and enhancements, and integrating container platforms with automated CI/CD pipelines
 </li>
 <li>
 Design and develop cloud-native applications, features, and enhancements with an emphasis on clean, highly efficient, supportable, and well documented code for the full technology stack
 </li>
 <li>
 Ensure that the Delta methodology, standards, and procedures are adopted and implemented
 </li>
 <li>
 Provide efficient solution and deliverables to shorten the project life cycle, where applicable
 </li>
 <li>
 Own the quality of the product delivered by engaging closely in testing activities.
 </li>
 <li>
 Create visual models (flowcharts, class and activity diagrams, sequence diagrams)
 </li>
 <li>
 Lead resolution of issues with interfacing systems built on different technologies
 </li>
 <li>
 Facilitate and participate in regular scrum ceremonies
 </li>
 <li>
 Support operationally critical environment, using monitoring tools and scripts, data feeds and associated scripts, research, and analysis of production issues, capturing logging.
 </li>
 </ul>
 
 
 
 
 
 WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS):
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science, Information Systems or related technical field is preferred
 </li>
 <li>
 Minimum 1-3 years of Software Development experience in a business environment, or equivalent experience in an educational setting
 </li>
 <li>
 Expertise in Java backend, frontend, node.js and related framework and tools, relational DBs, Linux / Unix, Shell Scripting, MS SQL, Windows OS.
 </li>
 <li>
 Experience in Web application frameworks and API technologies like jQuery, AngularJS, Swagger, JSP, Spring boot.
 </li>
 <li>
 Experience in GIT and DevOps pipeline including TDD and test automation.
 </li>
 <li>
 Experience in RESTful APIs and microservices with Spring boot
 </li>
 <li>
 Understanding of DevSecOps, CI/CD pipeline and Build tools (GIT, Jenkins, Maven, Gradle)
 </li>
 <li>
 Expertise in Java 8/J2EE framework, design patterns and tools, relational DB (Oracle), and PL SQL
 </li>
 <li>
 Strong analytical skills and excellent verbal and written communication skills
 </li>
 <li>
 Ability to work well with others in a time sensitive and team environment with minimal supervision, be results oriented and capable of meeting deadlines with attention to detail and follow through
 </li>
 <li>
 Strong technical and non-technical communication skills. Assures smooth flowing, timely transmission of critical information
 </li>
 <li>
 Excellent judgment and problem-solving skills; individual should be able to resolve problems in a calm and quick manner and display a high degree of initiative and drive
 </li>
 </ul>
 
 
 
 
 
 Behavioral Competencies:
 
 
 <ul>
 <li>
 Ability to work in collaborative environments and embrace diverse perspectives.
 </li>
 <li>
 Communicate clearly and concisely, express thoughts and ideas effectively, and embrace cultural differences with respect when engaging with others.
 </li>
 <li>
 Ability to engage effectively with peers and stakeholders to build strong partnerships.
 </li>
 <li>
 Prioritize, maintain focus, and consistently deliver commitment.
 </li>
 <li>
 Proactively understand customer expectations and willingness to create customer-based solutions.
 </li>
 </ul>
 
 
 
 
 
 WHAT WILL GIVE YOU A COMPETITIVE EDGE:
 
 
 <ul>
 <li>
 Experience in Cloud Technologies (preferably AWS) and application migration to cloud
 </li>
 <li>
 Experience with automation and test tools (Postman, Mockito, SonarQube)
 </li>
 <li>
 Experience with test driven development
 </li>
 <li>
 AWS Certified Solutions Architect - Associate
 </li>
 <li>
 AWS Certified Developer &ndash; Associate
 </li>
 </ul>
</div>

Software Development Engineer [T500-21663]

<div>
 
 
 About Delta Tech Hub:
 
 
 
 Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Responsible for all technical issues / questions / Code reviews within the team
 </li>
 <li>
 Understands all elements of development / technical architecture applicable to the area
 </li>
 <li>
 Interprets architecture designs to build out detailed tech designs where applicable
 </li>
 <li>
 Participates in Scrum sessions representing the development team and activity
 </li>
 <li>
 Collaborates with other team members to identify and fix technical issues
 </li>
 <li>
 Implement &amp; support code for break-fix, maintenance, and enhancements, and integrating container platforms with automated CI/CD pipelines
 </li>
 <li>
 Design and develop cloud-native applications, features, and enhancements with an emphasis on clean, highly efficient, supportable, and well documented code for the full technology stack
 </li>
 <li>
 Ensure that the Delta methodology, standards, and procedures are adopted and implemented
 </li>
 <li>
 Provide efficient solution and deliverables to shorten the project life cycle, where applicable
 </li>
 <li>
 Own the quality of the product delivered by engaging closely in testing activities.
 </li>
 <li>
 Create visual models (flowcharts, class and activity diagrams, sequence diagrams)
 </li>
 <li>
 Lead resolution of issues with interfacing systems built on different technologies
 </li>
 <li>
 Facilitate and participate in regular scrum ceremonies
 </li>
 <li>
 Support operationally critical environment, using monitoring tools and scripts, data feeds and associated scripts, research, and analysis of production issues, capturing logging.
 </li>
 </ul>
 
 
 
 
 
 WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS):
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science, Information Systems or related technical field is preferred
 </li>
 <li>
 Minimum 2-3 years of Software Development experience in a business environment, or equivalent experience in an educational setting
 </li>
 <li>
 Expertise in Java backend, frontend, node.js and related framework and tools, relational DBs, Linux / Unix, Shell Scripting, MS SQL, Windows OS.
 </li>
 <li>
 Experience in Web application frameworks and API technologies like jQuery, AngularJS, Swagger, JSP, Spring boot.
 </li>
 <li>
 Experience in GIT and DevOps pipeline including TDD and test automation.
 </li>
 <li>
 Experience in RESTful APIs and microservices with Spring boot
 </li>
 <li>
 Understanding of DevSecOps, CI/CD pipeline and Build tools (GIT, Jenkins, Maven, Gradle)
 </li>
 <li>
 Expertise in Java 8/J2EE framework, design patterns and tools, relational DB (Oracle), and PL SQL
 </li>
 <li>
 Strong analytical skills and excellent verbal and written communication skills
 </li>
 <li>
 Ability to work well with others in a time sensitive and team environment with minimal supervision, be results oriented and capable of meeting deadlines with attention to detail and follow through
 </li>
 <li>
 Strong technical and non-technical communication skills. Assures smooth flowing, timely transmission of critical information
 </li>
 <li>
 Excellent judgment and problem-solving skills; individual should be able to resolve problems in a calm and quick manner and display a high degree of initiative and drive
 </li>
 </ul>
 
 
 
 
 
 WHAT WILL GIVE YOU A COMPETITIVE EDGE:
 
 
 <ul>
 <li>
 Experience in Cloud Technologies (preferably AWS) and application migration to cloud
 </li>
 <li>
 Experience with automation and test tools (Postman, Mockito, SonarQube)
 </li>
 <li>
 Experience with test driven development
 </li>
 <li>
 AWS Certified Solutions Architect - Associate
 </li>
 <li>
 AWS Certified Developer &ndash; Associate
 </li>
 </ul>
</div>

Software Development Engineer [T500-20732]

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