customer support executive Jobs in Karachi

customer support executive

chat support agent

chat support specialist (e-commerce) Jobs in Karachi

chat support specialist (e-commerce)

client acquisition executive Jobs in Karachi

client acquisition executive

customer success specialist Jobs in Karachi

customer success specialist

client support associate

Pakpace

We are seeking a dedicated and customer-focused Customer Support Executive to assist customers with inquiries, resolve complaints, and provide accurate information about our products and services. The ideal candidate should have excellent communication skills and a problem-solving mindset.Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner</li><li>Identify customer needs and provide appropriate solutions</li><li>Handle complaints and escalate complex issues to the relevant department when necessary</li><li>Maintain detailed records of customer interactions and transactions</li><li>Follow up with customers to ensure issue resolution</li><li>Provide product and service information to customers</li><li>Meet performance targets such as response time and customer satisfaction ratings</li><li>Maintain a positive and empathetic attitude toward customers at all times</li></ul>Requirements:<ul><li>Proven experience in customer service or a similar role (preferred)</li><li>Excellent verbal and written communication skills</li><li>Strong problem-solving abilities</li><li>Ability to handle pressure and manage multiple tasks</li><li>Basic computer knowledge and familiarity with CRM systems</li><li>High school diploma or Bachelor&rsquo;s degree (preferred)</li></ul>Skills:<ul><li>Communication skills</li><li>Active listening</li><li>Patience and empathy</li><li>Time management</li><li>Conflict resolution</li><li>Teamwork</li></ul>Pay: Rs30,000.00 per monthWork Location: In person

Customer Support Associate

We are looking for an experienced Senior Data Analyst with 8+ years of expertise in Business Intelligence, Data Analytics, and ETL development. The ideal candidate will have strong hands-on experience with Power BI, Microsoft Fabric, Azure Data Factory, SQL, and cloud-based analytics solutions to deliver data-driven insights and support strategic business decisions. Key Responsibilities<ul><li>Develop interactive Power BI dashboards and reports.</li><li>Analyze large datasets to generate actionable business insights.</li><li>Design and maintain ETL pipelines using Azure Data Factory and SQL.</li><li>Build and optimize data models and reporting solutions.</li><li>Collaborate with stakeholders to gather business requirements.</li><li>Ensure data quality, security, and reporting accuracy.</li><li>Support business teams with data analysis and performance reporting.</li></ul>Requirements<ul><li>Bachelor's degree in Computer Science, IT, Data Science, or a related field.</li><li>8+ years of experience in Data Analytics or Business Intelligence.</li><li>Strong expertise in Power BI, SQL, Microsoft Fabric, and Azure Data Factory.</li><li>Experience with Azure Synapse, SQL Server, Snowflake, or other data warehouse technologies.</li><li>Knowledge of Python, Databricks, or Spark is a plus.</li><li>Excellent analytical, problem-solving, and communication skills.</li></ul>Preferred Certifications<ul><li>Microsoft Certified: Fabric Analytics Engineer Associate</li><li>Microsoft Certified: Data Analyst Associate</li><li>Power BI Certification</li></ul>Pay: Up to Rs300,000.00 per monthWork Location: Hybrid remote in Karachi

Senior Data Analyst

Supply Chain Services

We are looking for a detail-oriented, proactive, and organized individual to join our team as an Operations Associate. This role is essential to ensuring the smooth day-to-day functioning of office operations. The ideal candidate will have strong organizational skills, prior administrative experience, and confidence in using computer applications. The Operations Associate will support administrative activities, maintain efficient office processes, and contribute to a positive and collaborative work environment.Responsibilities<ul><li>Provide administrative support to ensure smooth and efficient office operations</li><li>Perform data entry tasks accurately and within required timelines</li><li>Handle phone calls and communications professionally and courteously</li><li>Maintain organized filing systems for efficient document management and retrieval</li><li>Assist with basic bookkeeping tasks using QuickBooks, when required</li><li>Create, maintain, and update documents using Microsoft Office and Google Workspace</li><li>Support team members with general clerical and administrative duties</li><li>Coordinate meetings, schedules, and appointments effectively</li><li>Monitor office supply inventory and place orders as needed</li><li>Assist in maintaining an organized and productive office environment</li></ul>Qualifications<ul><li>Prior office administration or administrative experience is required</li><li>Strong computer skills, including proficiency in Microsoft Office (Word, Excel, PowerPoint) and Google Workspace</li><li>Experience with QuickBooks is an advantage but not mandatory</li><li>Excellent verbal and written communication skills with professional phone etiquette</li><li>Strong organizational, time management, and multitasking abilities</li><li>Efficient typing and data entry skills</li><li>Ability to work independently and as part of a team</li></ul>Working Hours (UK Shift)Winter: 01:30 PM &ndash; 10:30 PM Summer: 12:30 PM &ndash; 09:30 PMHoliday Schedule<ul><li>UK public holidays will be observed</li><li>Pakistani federal holidays will not be observed</li></ul>Employment TypePermanent | Full-Time | OnsiteLocationBahria Town Karachi, Midway Commercial, 18BImportant NoteOnly candidates currently residing in Bahria Town Karachi will be contacted.Pay: Rs40,000.00 - Rs70,000.00 per monthApplication Question(s):<ul><li>Are you a resident of Bahria Town karachi ? if yes then please mention home address</li><li>Do you have any experience in Administration?</li><li>Are you comfortable with Afternoon shift ? UK / US Time Zone</li></ul>Work Location: In person

OPERATIONS EXECUTIVE - BAHRIA TOWN KARACHI

Luminey

Job Title: Key Account ManagerLocation: Gulistan e Johar, Karachi (On-site)Type: Full-timeLanguage: English (required)Compensation: Upto 50KArbeitly is a career services platform that supports job seekers by simplifying and managing parts of their job application journey.We're building a team of dependable professionals to help us deliver high-quality service at scale.What You&rsquo;ll Do You&rsquo;ll play a key role in supporting clients throughout their job search journey &mdash; from refining their profiles to helping coordinate and monitor application progress. (End-to-end support)Support job seekers by helping shape and present their professional storyCollaborate on refining client profiles and CVs to meet job market expectationsIdentify high-potential job opportunities through online research and job market navigationEvaluate job descriptions and align opportunities with client strengths followed by responsible job application submissions.Ensure all client data, preferences, and job submissions are clearly and consistently trackedCommunicate with clients at key moments to support progress and decision-makingHelp manage application-related documentation and timelines across active projectsUphold high standards of professionalism, accuracy, and confidentiality at every stepYour background that likely makes you a match:1&ndash;2 years of experience in administration, recruitment support, or client operations. Bachelor in Human Resources is a plus.Proficiency in English (required) Familiarity with job boards and hiring platforms (e.g. LinkedIn, etc) Comfort working with current digital tools like Google Workspace, AI tools. Strong organizational skills and a proactive communication style Ability to manage multiple clients and tasks with consistency, care and confidentiality.What We Offer: Supportive &amp; progressive work culture Step-by-step training and support materials A high-impact, purpose-driven role Real-world insight into international hiring processes and digital career tools Growth prospectJob Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Key Accounts Manager

The Plum Tree Group

<div>Nature: Onsite 
Location: Karachi &ndash; Shahre Faisal 
Job Type: Full-Time 
Shift: Evening (06:30 PM - 02:30 AM) 
 (06:30 PM - 12:00 AM) - For Females Only 
 
About Us: 
The Plum Tree Group is an award-winning interactive agency dedicated to designing, building, and bringing to market customized, memorable, and meaningful digital products, solutions, and experiences. Since 2006, we&rsquo;ve helped over 300 start-ups and Fortune 500 clients grow their online businesses. We focus on Information Technology, Business Process Outsourcing, Marketing and Communications, Consulting, and Micro Venture Support Services. Our team is a certified partner with several leading platforms powering digital transformation, including Salesforce, Velocity, Shopify, Google Partner, and the AWS Partner Network, among others. 
As we expand our local team, we&rsquo;re looking for an energetic and highly organized HR &amp; Operations Associate. 
 
Job Description: 
As a People &amp; Culture Specialist at The Plum Tree Group, you will play a vital role in supporting our HR and operations teams, ensuring smooth and efficient processes across the company. You will be responsible for managing internal HR databases, assisting in recruitment activities, coordinating interviews, and maintaining employee documentation. Additionally, you will help organize company events and contribute to improving operational workflows. This is an excellent opportunity for individuals looking to gain hands-on experience in HR and operations within a fast-paced, global digital agency. If you&rsquo;re proactive, adaptable, and eager to develop your skills in HR, operations, and business management, we&rsquo;d love to have you on board. 
 
Key Responsibilities:<h3 class="jobSectionHeader">
HR Responsibilities</h3><ul><li>
Maintain and update internal HR databases with accurate employee information (contact details, documents, onboarding forms, etc.)</li><li>
Assist in screening resumes and application forms for ongoing hiring needs</li><li>
Schedule, coordinate, and confirm interviews with candidates across multiple teams</li><li>
Post &amp; update company's official LinkedIn page</li><li>
Assist with preparing HR documents such as offer letters, onboarding kits, and policy acknowledgments</li><li>
Support new hire onboarding formalities and orientation activities</li><li>
Help distribute and educate employees on company policies (digitally and physically)</li></ul><h3 class="jobSectionHeader">
Operations Responsibilities:</h3><ul><li>
Coordinate daily administrative and operational tasks to support HR and department leads</li><li>
Assist in organizing company-wide events, training sessions, and career fairs</li><li>
Maintain documentation related to operations, attendance, and office processes</li><li>
Support cross-functional teams by ensuring smooth communication and task coordination</li><li>
Contribute to process improvements and operational efficiency initiatives</li></ul> 
Requirements:<ul><li>
Bachelor&rsquo;s Degree in Business Administration, Human Resources, Psychology or a related field</li><li>
Strong command of MS Office (Excel, PowerPoint, Word) and Google Suite (Docs, Sheets, Slides)</li><li>
Basic understanding of HR processes and full-cycle recruitment</li><li>
Organizational and time-management skills</li><li>
Excellent written and verbal communication</li><li>
Ability to work in a fast-paced, multicultural environment</li><li>
Eagerness to learn, grow, and take on increasing responsibility</li></ul> 
Preferred Attributes:<ul><li>
Proactive &amp; Detail-Oriented: Ability to take initiative and manage multiple tasks with precision.</li><li>
Strong Communication Skills: Comfortable interacting with diverse teams and candidates, both written and verbal.</li><li>
Adaptable &amp; Flexible: Able to quickly adjust to changing priorities or business needs.</li><li>
Team Player: Willing to collaborate with various departments and stakeholders to achieve company-wide goals.</li><li>
Continuous Learner: Eagerness to stay up to date with industry trends, new tools, and best practices in HR and operations management.</li></ul> 
What We Offer:<ul><li>
Comprehensive compensation package (base + commission).</li><li>
Pick and Drop (For Females Only).</li><li>
A fun, entrepreneurial start-up environment.</li><li>
Mentoring and coaching in an environment that provides support to help you succeed.</li><li>
Paid leaves.</li><li>
Health Insurance.</li><li>
Employee perks.</li><li>
A diverse and international team.</li><li>
An entrepreneurial environment with room for growth.</li><li>
Ongoing professional training and mentorship.</li><li>
Career growth opportunities in a global &amp; innovative company.</li><li>
A collaborative and results-driven team culture.</li></ul> 

NOTE: Salary commensurate with experience. 
 
How to Apply: 
Apply directly or send your resume and a short cover letter to saadali@plumtreegroup.net with the subject: HR &amp; Operations Associate.
LgViwBWdtp</div>

People & Culture Specialist

Mashreq

<div>
 Job Purpose:
 
 The Virtual Relationship Manager (VRM) will be serving as the key digital bridge between the bank and its SME clients. The role involves driving proactive client engagement, overseeing seamless onboarding and post-onboarding support, and ensuring tailored financial solutions, will be accountable for his own performance, client satisfaction, and revenue growth, while ensuring compliance and fostering a customer-centric, tech-driven digital banking experience.
 
 Key Result Areas:
 
 Virtual Relationship Managers (VRMs) are pivotal in driving customer-centric growth and loyalty through regular client interactions, below provided are the key focus areas for the VRM&rsquo;s
 
 - Lead Management &amp; Drop-off Handling (New Acquisition)
 
 - Managing NSTP Scenarios
 
 - Assisted client onboarding
 
 - Client Servicing &amp; Complaints Handling
 
 - Cross-Sell (within 3 MOB)
 
 Knowledge, Skills &amp; Experience:
 
 &bull; Strong sales knowledge &amp; market trends/investments/ Financial Market Knowledge.
 
 &bull; Strong Interpersonal skills and cultural sensitivity
 
 &bull; Relationship Management &amp; Networking skills. Extrovert/Amiable personality
 
 &bull; At least 5-7 years&rsquo; experience in a similar job.
 
 &bull; Self-Motivated and positive attitude.
 
 &bull; Analytical and numeric skills.
 
 &bull; Problem resolution skills.
 
 &bull; Ability to work under pressure and think on his/er feet.
 
 &bull; Dynamic, result-oriented approach to work.
</div>

Virtual Relationship Manager - NeoBiz (Mashreq Bank Pakistan Limited)

Iberianz

Job Title: Project Manager / Upseller<ul><li>Location: Nazimabad Karachi</li><li>Employment Type: Full-time</li><li>Work Schedule: Monday to Saturday, 9-hour shift, morning and night shifts available</li><li>Preferred Industry Background: Fiverr / Upwork / Freelance Marketplace / Digital Services</li></ul>Job SummaryWe are looking for target-driven and client-focused Project Managers / Upsellers to manage international client projects, handle freelance marketplace communication, and identify opportunities to increase revenue through upselling.The ideal candidate should have strong communication skills, experience with Fiverr or Upwork, and the ability to manage projects from inquiry to delivery. This role requires someone who can understand client requirements, coordinate with internal teams, maintain smooth workflows, and confidently pitch additional services to clients.This is a target-based role suitable for candidates who are motivated by results, client satisfaction, and sales growth.Key Responsibilities<ul><li>Manage end-to-end client projects and ensure timely delivery.</li><li>Handle Fiverr inquiries, messages, custom offers, orders, revisions, and client coordination.</li><li>Communicate professionally with international clients and understand their project requirements.</li><li>Coordinate with internal design, development, content, or relevant execution teams to complete projects on time.</li><li>Identify upselling and cross-selling opportunities based on client needs.</li><li>Pitch additional services, upgrades, add-ons, and long-term packages to clients.</li><li>Maintain project timelines, task updates, communication records, and client follow-up logs.</li><li>Ensure smooth workflow management between clients and internal teams.</li><li>Monitor order progress, deadlines, revisions, and delivery quality.</li><li>Maintain high client satisfaction through timely responses, clear communication, and proactive updates.</li><li>Support improvement of Fiverr account performance, response time, order completion rate, repeat business, and client reviews.</li><li>Meet assigned sales, upselling, revenue, and project management targets.</li><li>Resolve client concerns professionally and escalate issues when needed.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, Project Management, Communication, IT, or a relevant field is preferred.</li><li>Prior experience with Fiverr, Upwork, freelance marketplaces, sales, client communication, or project coordination is preferred.</li><li>Strong written and verbal English communication skills.</li><li>Ability to communicate with international clients confidently and professionally.</li><li>Understanding of digital services such as graphic design, web development, app development, SEO, content writing, branding, or related services will be preferred.</li><li>Strong negotiation, persuasion, and upselling skills.</li><li>Ability to manage multiple projects, deadlines, and client conversations at the same time.</li><li>Target-oriented mindset with the ability to achieve monthly performance goals.</li><li>Strong coordination skills to work with internal teams and ensure timely execution.</li><li>Problem-solving attitude and ability to handle revisions, complaints, and client expectations.</li><li>Familiarity with CRM tools, project management tools, spreadsheets, or communication logs is a plus.</li></ul>Skills Required<ul><li>Fiverr / Upwork handling</li><li>Client communication</li><li>Project coordination</li><li>Upselling and sales</li><li>English communication</li><li>Team coordination</li><li>Target achievement</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs100,000.00 per monthWork Location: In person

Project Manager / Upseller

Explore 157+ Client support associate in Karachi this July. Find roles across top companies and apply now to boost your career.