customer service representative Jobs in Karachi

customer service representative

customer success specialist Jobs in Karachi

customer success specialist

customer support executive Jobs in Karachi

customer support executive

customer support representative Jobs in Karachi

customer support representative

associate, client delivery Jobs in Karachi

associate, client delivery

client support associate

ibex. Pakistan

<div>
 We are looking for some incredible people who can help us bring a change in the world of CX with their wit and customer-centric approach. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written communications and a positive attitude. This role requires you to be a keyboard whizz with intellect &ndash; the one who instantly comes up with solutions to deliver an outstanding customer experience.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 O Levels/Matriculation or above
 </li>
 <li>
 Excellent Written and Verbal English communication
 </li>
 <li>
 Must have at least 40 WPM
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 
 
 </li>
 </ul>
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The salary for this position will be up to Rs. 90,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Assist customers with their items purchased through the e-commerce website
 </li>
 <li>
 Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client
 </li>
 <li>
 Maintain swift responses to customers through email and/or chat
 </li>
 <li>
 Maintain a level of service through dealing with customers in a friendly, efficient, and an attentive manner
 </li>
 <li>
 Document each customer query as well as the resulting solution
 </li>
 <li>
 Provide alternatives to products/items, which are not available on the e-commerce website
 </li>
 <li>
 Follow standard processes and procedures when it comes to providing resolutions
 </li>
 <li>
 Stay up to date with the latest updates on system information and process changes
 </li>
 <li>
 Able to deal with objections and handle customer pushbacks
 </li>
 </ul>
</div>

Customer Services Specialist

ibex

<div>
 
 
 In this role, you will be the first point of contact for customers, handling a variety of inquiries and issues. The ideal candidate is a patient and professional communicator, an effective multitasker, and is passionate about providing world-class customer support.
 
 
 
 &nbsp;
 
 <ul>
 <li>
 Professionally manage a high volume of inbound chat and emails from customers regarding their complaints, requests, order status, follow-ups, and general inquiries
 </li>
 <li>
 Deliver an exceptional customer experience on every chat and email, maintaining a professional, empathetic, and courteous demeanor while adhering to high-quality service standards
 </li>
 <li>
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with company policies and procedures
 </li>
 <li>
 Navigate multiple software applications (CRM, order management systems, knowledge base) simultaneously
 </li>
 <li>
 Strive to meet and exceed individual and team performance metrics, including NPS, Customer Satisfaction (CSAT), and call handling time (AHT)
 </li>
 </ul>
 &nbsp;
 
 &nbsp;
 
 <ul>
 <li>
 Minimum Intermediate or above
 </li>
 <li>
 Proficiency in verbal communication skills in English is essential
 </li>
 <li>
 Advanced proficiency in MS Excel
 </li>
 <li>
 6 months of proven experience in a customer-facing role is required
 </li>
 </ul>
</div>

Chat Support Specialist (E-Commerce)

<div>
 In this role, you will be the first point of contact for customers, handling a variety of inquiries and issues. The ideal candidate is a patient and professional communicator, an effective multitasker, and is passionate about providing world-class customer support.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum Intermediate or above
 </li>
 <li>
 Proficiency in verbal communication skills in English is essential
 </li>
 <li>
 Advanced proficiency in MS Excel
 </li>
 <li>
 6 months of proven experience in a customer-facing role is required
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Professionally manage a high volume of inbound chat and emails from customers regarding their complaints, requests, order status, follow-ups, and general inquiries
 </li>
 <li>
 Deliver an exceptional customer experience on every chat and email, maintaining a professional, empathetic, and courteous demeanor while adhering to high-quality service standards
 </li>
 <li>
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with company policies and procedures
 </li>
 <li>
 Navigate multiple software applications (CRM, order management systems, knowledge base) simultaneously
 </li>
 <li>
 Strive to meet and exceed individual and team performance metrics, including NPS, Customer Satisfaction (CSAT), and call handling time (AHT)
 </li>
 </ul>
</div>

<div>
 In this role, you will be the first point of contact for customers, handling a variety of inquiries and issues. The ideal candidate is a patient and professional communicator, an effective multitasker, and is passionate about providing world-class customer support.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Professionally manage a high volume of inbound chat and emails from customers regarding their complaints, requests, order status, follow-ups, and general inquiries
 </li>
 <li>
 Deliver an exceptional customer experience on every chat and email, maintaining a professional, empathetic, and courteous demeanor while adhering to high-quality service standards
 </li>
 <li>
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with company policies and procedures
 </li>
 <li>
 Navigate multiple software applications (CRM, order management systems, knowledge base) simultaneously
 </li>
 <li>
 Strive to meet and exceed individual and team performance metrics, including NPS, Customer Satisfaction (CSAT), and call handling time (AHT)
 
 
 </li>
 </ul>
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation Programs
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Minimum Intermediate or above
 </li>
 <li>
 Proficiency in verbal communication skills in English is essential
 </li>
 <li>
 6 months of proven experience in a customer-facing role is required
 </li>
 </ul>
</div>

E-Commerce Chat Support Executive

<div>
 
 
 In this role, you will be the first point of contact for customers, handling a variety of inquiries and issues. The ideal candidate is a patient and professional communicator, an effective multitasker, and is passionate about providing world-class customer support.
 
 
 
 &nbsp;
 
 
 Qualifications
 
 <ul>
 <li>
 
 Minimum Intermediate or above
 
 </li>
 <li>
 
 Proficiency in verbal communication skills in English is essential
 
 </li>
 <li>
 
 Advanced proficiency in MS Excel
 
 </li>
 <li>
 
 6 months of proven experience in a customer-facing role is required
 
 </li>
 </ul>
 
 &nbsp;
 
 <ul>
 <li>
 
 Professionally manage a high volume of inbound chat and emails from customers regarding their complaints, requests, order status, follow-ups, and general inquiries
 
 </li>
 <li>
 
 Deliver an exceptional customer experience on every chat and email, maintaining a professional, empathetic, and courteous demeanor while adhering to high-quality service standards
 
 </li>
 <li>
 
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with company policies and procedures
 
 </li>
 <li>
 
 Navigate multiple software applications (CRM, order management systems, knowledge base) simultaneously
 
 </li>
 <li>
 
 Strive to meet and exceed individual and team performance metrics, including NPS, Customer Satisfaction (CSAT), and call handling time (AHT)
 
 </li>
 </ul>
 
 
 
 Perks of being an ibexian
 
 
 
 <ul>
 <li>
 
 Medical Insurance &amp; OPD
 
 </li>
 <li>
 
 Provident Fund with investment options
 
 
 </li>
 <li>
 
 Leave Encashment
 
 </li>
 <li>
 
 Annual leaves
 
 </li>
 <li>
 
 On job training
 
 </li>
 <li>
 
 Two days off in a week
 
 </li>
 <li>
 
 Ergonomic furniture and infrastructure
 
 </li>
 <li>
 
 Referral Rewards
 
 </li>
 <li>
 
 Annual Increment
 
 </li>
 <li>
 
 Conveyance facility
 
 </li>
 <li>
 
 Loan facility
 
 </li>
 <li>
 
 Employee Appreciation Programs
 
 </li>
 </ul>
 
 &nbsp;
 
</div>

Mind's Eye Consultancy

Job SummaryOur client, a leading Industrial Automation and Electrical Services Company, is looking for skilled and motivated Electrical Technicians on a 6-month contractual basis to support ongoing electrical installation, commissioning, maintenance, and project execution activities at client sites. The ideal candidate should have hands-on experience in industrial electrical systems and be committed to delivering quality work while complying with HSE standards and project timelines.Key Responsibilities<ul><li>Carry out electrical installation, wiring, cable laying, cable termination, and panel wiring as per approved drawings and project specifications.</li><li>Install, test, troubleshoot, and maintain electrical equipment, control panels, motors, switchgear, and associated systems.</li><li>Perform cable glanding and termination for LV control and power cables.</li><li>Assist in the installation and commissioning of industrial electrical and automation systems.</li><li>Read and interpret electrical drawings, wiring diagrams, single-line diagrams (SLDs), and technical documentation.</li><li>Conduct electrical testing using appropriate testing instruments and record test results.</li><li>Identify electrical faults and perform corrective maintenance to minimize equipment downtime.</li><li>Ensure all electrical work is completed according to applicable electrical codes, project specifications, and quality standards.</li><li>Follow Permit to Work (PTW) procedures and comply with Lockout/Tagout (LOTO) requirements before commencing work.</li><li>Maintain tools, testing instruments, and equipment in safe and serviceable condition.</li><li>Coordinate with Project Engineers, Supervisors, and other technical teams to complete assigned tasks within project deadlines.</li><li>Maintain proper documentation of completed work and report progress to the site supervisor.</li><li>Adhere strictly to company and client Health, Safety &amp; Environment (HSE) requirements.</li></ul>Qualifications<ul><li>DAE (Diploma of Associate Engineering) in Electrical Technology or equivalent.</li><li>Technical certification in Electrical Installation or Industrial Electrical Systems will be an added advantage.</li></ul>Experience<ul><li>Minimum 2-5 years of relevant experience in industrial electrical installation, maintenance, or project execution.</li><li>Experience in industrial plants, manufacturing facilities, oil &amp; gas, power, utilities, or industrial automation projects will be preferred.</li><li>Experience with EPC contractors or electrical project environments is an advantage.</li></ul>Work Location: In person

Electrical Technician - Contract

ITC Worldwide

<div>We are seeking an experienced Microsoft 365 Solutions Architect / Senior M365 Engineer to serve as a technical Subject Matter Expert (SME) responsible for the design, implementation, administration, and support of enterprise Microsoft 365 environments. This is a hands-on technical leadership role requiring deep expertise across Microsoft cloud technologies, identity and access management, security, automation, and enterprise collaboration platforms.
The ideal candidate will have extensive experience with Microsoft Entra ID (Azure AD), Active Directory, Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Intune, Okta, PKI, and Identity &amp; Access Management (IAM). The role also requires experience integrating Microsoft 365 services with AWS and other cloud platforms, along with a strong understanding of networking and security best practices.
This individual will lead architecture and modernization initiatives, drive automation, troubleshoot complex enterprise issues, and provide strategic guidance on Microsoft 365 governance, security, and operational excellence.<h2 class="jobSectionHeader">
Key Responsibilities</h2><ul><li>
Design, implement, and support enterprise-scale Microsoft 365 environments.</li><li>
Serve as the primary technical SME for Microsoft 365 architecture, administration, and operational support.</li><li>
Manage and optimize Microsoft Entra ID (Azure AD), Active Directory, and hybrid identity environments.</li><li>
Lead identity and access management initiatives, including SSO, MFA, Conditional Access, and Zero Trust security architectures.</li><li>
Administer and support Exchange Online, Microsoft Teams, SharePoint Online, OneDrive for Business, and Microsoft Intune.</li><li>
Integrate Microsoft 365 services with Okta and other identity providers.</li><li>
Design and manage Public Key Infrastructure (PKI), certificate lifecycle management, and authentication services.</li><li>
Implement security, compliance, data protection, and governance best practices across the Microsoft ecosystem.</li><li>
Develop and maintain automation solutions using PowerShell, Power Automate, and related Microsoft technologies.</li><li>
Support cloud integrations involving AWS and multi-cloud environments.</li><li>
Troubleshoot and resolve complex technical incidents related to identity, security, collaboration, and endpoint management.</li><li>
Collaborate with infrastructure, networking, security, and application teams on enterprise technology initiatives.</li><li>
Create technical documentation, operational procedures, and architecture diagrams.</li><li>
Provide technical leadership, mentoring, and guidance to engineering and support teams.</li><li>
Evaluate new Microsoft technologies and recommend improvements to enhance security, efficiency, and scalability.</li></ul><h2 class="jobSectionHeader">
Required Qualifications</h2><ul><li>
5+ years of experience administering and supporting enterprise Microsoft environments.</li><li>
5+ years of hands-on experience with Microsoft 365 technologies.</li><li>
Deep expertise in:<ul><li>
Microsoft Entra ID (Azure AD)</li><li>
Active Directory and Hybrid Identity</li><li>
Exchange Online</li><li>
Microsoft Teams</li><li>
SharePoint Online</li><li>
OneDrive for Business</li><li>
Microsoft Intune</li><li>
Microsoft Defender and related security services</li></ul></li><li>
Strong knowledge of Identity &amp; Access Management (IAM) concepts and technologies.</li><li>
Experience implementing and supporting Okta integrations and federated authentication solutions.</li><li>
Experience with Public Key Infrastructure (PKI), certificates, and authentication services.</li><li>
Advanced PowerShell scripting and automation experience.</li><li>
Experience with Power Automate and Microsoft Power Platform integrations.</li><li>
Experience integrating Microsoft solutions with AWS and other cloud platforms.</li><li>
Strong understanding of networking concepts including DNS, TCP/IP, VPNs, firewalls, load balancing, and secure connectivity.</li><li>
Proven ability to troubleshoot complex enterprise infrastructure and cloud issues.</li><li>
Strong verbal and written communication skills.</li></ul><h2 class="jobSectionHeader">
Preferred Qualifications</h2><ul><li>
Bachelor's degree in Information Technology, Computer Science, Engineering, or related field.</li><li>
Microsoft certifications such as:<ul><li>
Microsoft Certified: Enterprise Administrator Expert</li><li>
Microsoft Certified: Identity and Access Administrator Associate</li><li>
Microsoft Certified: Security Administrator Associate</li><li>
Microsoft Certified: Modern Desktop Administrator Associate</li></ul></li><li>
AWS Certifications are a plus.</li><li>
Experience with:<ul><li>
Zero Trust Architecture</li><li>
Microsoft Security &amp; Compliance solutions</li><li>
Endpoint Management</li><li>
Cloud Governance</li><li>
Infrastructure as Code</li><li>
Automation and DevOps practices</li></ul></li></ul><h2 class="jobSectionHeader">
Key Competencies</h2><ul><li>
Microsoft 365 Architecture</li><li>
Identity &amp; Access Management (IAM)</li><li>
Microsoft Entra ID / Azure AD</li><li>
Active Directory</li><li>
Enterprise Security</li><li>
Zero Trust</li><li>
PKI</li><li>
Automation &amp; Scripting</li><li>
Cloud Integration</li><li>
AWS</li><li>
PowerShell</li><li>
Power Automate</li><li>
Technical Leadership</li><li>
Problem Solving</li><li>
Enterprise Operations</li></ul><h2 class="jobSectionHeader">
Why Join Us</h2><ul><li>
Work on SBC &amp; large-scale enterprise cloud transformation projects.</li><li>
Lead strategic Microsoft 365 and identity modernization initiatives.</li><li>
Collaborate with highly skilled cloud, security, and infrastructure professionals.</li><li>
Influence architecture decisions and technology roadmaps across the organization.</li><li>
Opportunity to work in a multi-cloud, security-focused enterprise environment.</li></ul></div>

Microsoft 365 Solutions Architect

Explore 230+ Client support associate in Karachi this August. Find roles across top companies and apply now to boost your career.

230 client support associate jobs In Karachi

Customer Services Specialist

Chat Support Specialist (E-Commerce)

Chat Support Specialist (E-Commerce)

E-Commerce Chat Support Executive

E-Commerce Chat Support Executive

Electrical Technician - Contract

Microsoft 365 Solutions Architect