client support associate

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 At EY, we&rsquo;re all in to shape your future with confidence.
 
 
 We&rsquo;ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
 
 
 Join EY and help to build a better working world.
 
 
 
 The opportunity
 
 
 
 As an Account Support Associate (ASA), you&rsquo;ll be a key member of our Business Support Services (BSS) team . The ASA program supports a wide range of service lines (Assurance, Consulting, Tax, Strategy and Transactions), making this a great place to gain exposure to new skills and progress your career. You will work directly with high-level client-serving professionals (partners/principals, executive directors, senior managers and managers) to drive project management and engagement coordination for EY&rsquo;s key account client-serving teams. You will drive efficiencies for the account teams and reduce time to provide services to clients, with a focus on maintaining the applicable professional standards.
 
 
 
 Your Key Responsibilities
 
 
 
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 Manage stakeholder expectations, project plans and communications, and provide status updates as needed to continuously advance service delivery
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 Act as the knowledge manager for the engagement team, managing internal databases and/or portals designed to facilitate global team communications and coordination of go-to-market strategy
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 Take complete ownership of engagement economics (e.g., hours/budgets/estimates to complete, fees, billings, Work in Process spreadsheets), proactively collaborating with relevant team members to resolve any issues that arise
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 Collaborate with the account team, business development and resource management teams to achieve team goals
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 Coordinate risk management processes, such as engagement letters, client continuance, independence, family tree, preapproval and other regulatory requirements
 
 
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 Skills And Attributes For Success
 
 
 
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 Minimum of 1&ndash;2 years of experience in account or project management, customer service, or a related support role
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 A degree in Business Administration, Marketing, Communication, or a related field is preferred
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 Proficiency in Microsoft Office Suite
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 Excellent verbal and written communication skills to interact effectively with clients and team members
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 Strong analytical and problem-solving abilities to address challenges proactively
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 High attention to detail with the ability to manage multiple tasks accurately
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 Strong organizational and time management skills to handle a high volume of work efficiently
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 Client-focused mindset with a commitment to delivering exceptional service and building long-term relationships
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 Collaborative team player with the ability to work effectively in a team environment
 
 
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 What We Offer
 
 
 
 At EY, we&rsquo;ll develop you with future-focused skills and equip you with world-class experiences. We&rsquo;ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.
 
 
 Are you ready to shape your future with confidence? Apply today.
 
 
 To help create the best experience during the recruitment process, please describe any disability-related adjustments or accommodations you may need.
 
 
 
 EY
 
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 Building a better working world
 
 
 
 EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
 
 
 Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
 
 
 EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
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Account Support Associate - AWS - Karachi

Techhood

Position: Chat Sales Associate Experience: Fresh Timing: 11:00 PM &ndash; 06:00 AM Location: Karachi (Onsite)Key Responsibilities:<ul><li>Source and engage potential customers through calls, chat support, and digital channels</li><li>Assess leads and collect relevant customer details accurately</li><li>Keep records updated and organized within the system</li><li>Work closely with the sales team to ensure a smooth transition of leads</li><li>Achieve assigned daily and monthly lead generation goals</li></ul>Requirements:<ul><li>Strong English communication skills, both spoken and written</li><li>Self-motivated with a confident and target-driven mindset</li><li>Eagerness to learn and grow in sales and lead generation</li><li>Basic proficiency in computer usage</li></ul>What We Offer:<ul><li>Competitive fixed salary along with performance-based incentives</li><li>Opportunities for training, development, and career growth</li><li>A positive and collaborative workplace environment</li></ul>Job Type: Full-timePay: Rs20,000.00 - Rs25,000.00 per monthWork Location: In person

Chat Sales Associate

ibex. Pakistan

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 We are looking for some incredible people who can help us bring a change in the world of CX with their wit and customer-centric approach. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written communications and a positive attitude. This role requires you to be a keyboard whizz with intellect &ndash; the one who instantly comes up with solutions to deliver an outstanding customer experience.
 
 
 
 Qualifications
 
 
 
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 O Levels/Matriculation or above
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 Excellent Written and Verbal English communication
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 Must have at least 40 WPM
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 Proficiency with MS Office (Particularly MS Excel and MS Word)
 
 
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 Perks Of Being An Ibexian
 
 
 
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 Medical Insurance &amp; OPD
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 Provident Fund with investment options
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 Leave Encashment
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 Annual leaves
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 On job training
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 Two days off in a week
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 Ergonomic furniture and infrastructure
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 Referral Rewards
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 Annual Increment
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 Conveyance facility
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 Loan facility
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 Employee Appreciation programs
 
 
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 The salary for this position will be up to Rs. 90,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
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 Assist customers with their items purchased through the e-commerce website
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 Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client
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 Maintain swift responses to customers through email and/or chat
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 Maintain a level of service through dealing with customers in a friendly, efficient, and an attentive manner
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 Document each customer query as well as the resulting solution
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 Provide alternatives to products/items, which are not available on the e-commerce website
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 Follow standard processes and procedures when it comes to providing resolutions
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 Stay up to date with the latest updates on system information and process changes
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 Able to deal with objections and handle customer pushbacks
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Customer Services Specialist

TGT Nexus Pvt Ltd

About the RoleCarmentined is looking for a professional and customer-focused International Support Specialist to manage and assist US-based customers. The ideal candidate will be responsible for handling queries, resolving issues, and ensuring a seamless customer experience across multiple communication channels.Key Responsibilities<ul><li>Handle customer queries via chat, email, and calls (US clients)</li><li>Provide accurate information about products and services (eBooks / digital products)</li><li>Resolve customer complaints efficiently and professionally</li><li>Maintain high customer satisfaction and service quality standards</li><li>Document customer interactions and update CRM systems</li><li>Coordinate with sales and technical teams when required</li><li>Follow up with customers to ensure issue resolution</li></ul>Requirements<ul><li>1&ndash;3 years of experience in customer support / international support</li><li>Excellent English communication skills (spoken &amp; written)</li><li>Experience dealing with US or international clients preferred</li><li>Strong problem-solving and interpersonal skills</li><li>Ability to handle pressure and manage multiple conversations</li><li>Basic computer skills and familiarity with CRM tools</li><li>Willingness to work night shift (US time zone)</li></ul>Pay: Rs45,000.00 - Rs79,000.00 per monthWork Location: In person

International Support Specialist (US Market – Night Shift)

Zidello

Job Description:Zidello is looking for a motivated and responsible Customer Support Intern (CSR Intern) to join our growing e-commerce team. This internship is ideal for fresh graduates, students, or individuals from a medical or healthcare background who want to gain practical experience in customer service and e-commerce operations.The selected candidate will assist the support team in managing customer queries, order updates, and ensuring a smooth customer experience.Key Responsibilities:<ul><li>Assist in managing and responding to customer chats and inquiries</li><li>Support the team in handling order tracking and order-related queries</li><li>Help customers with basic questions regarding products, orders, and delivery</li><li>Maintain records of customer conversations and order details</li><li>Work with the team to ensure a positive and professional customer experience</li></ul>Requirements &amp; Qualifications:<ul><li>Freshers are encouraged to apply</li><li>Candidates from medical or healthcare fields are welcome</li><li>Basic computer knowledge and familiarity with online systems</li><li>Good written and verbal communication skills</li><li>Responsible, eager to learn, and able to work in a team environment</li></ul>What You Will Gain:<ul><li>Hands-on experience in customer support and e-commerce operations</li><li>Professional communication and problem-solving skills</li><li>Exposure to real-world customer service workflows</li></ul>How to Apply:Interested candidates can send their CV to zidelloecom@gmail.com with the subject line &ldquo;CSR Internship Application.&rdquo;Job Types: Fresher, Internship Contract length: 3 monthsApplication Question(s):<ul><li>What is your current residential location (area and city)?</li><li>What are your salary expectations?</li><li>Are you available for an interview within the next 7 days?</li></ul>Work Location: In person

Customer Support Intern

Ezmodex marketing Solutions

Job Title: Customer Support Representative (Beginner to Intermediate)Job Description:EZMODEX Marketing Solutions is seeking a motivated Customer Support Representative to join our growing team. This role is ideal for individuals with strong communication skills and a basic understanding of software or digital services.Responsibilities:<ul><li>Handle customer inquiries via phone, chat, and email</li><li>Provide accurate information about services</li><li>Maintain professional communication with clients</li><li>Assist in guiding potential customers through services</li><li>Ensure a positive customer experience</li></ul>Requirements:<ul><li>Beginner to intermediate experience in customer support</li><li>Strong English communication skills (spoken &amp; written)</li><li>Good interpersonal and problem-solving skills</li><li>Basic knowledge of software/digital services is a plus</li><li>Ability to work in a team environment</li></ul>Job Location: Block H, North NazimabadHow to Apply: Please apply directly through Indeed with your updated resume.Job Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthWork Location: In person

Client Support Specialist

Fiber-Beam Pvt. Ltd

Fiber Beam Pvt Ltd seeking a friendly and efficient Customer Support Representative to join our team based in DHA phase 7, Karachi. The successful candidate will play a vital role in assisting customers through various communication channels such as phone, email, and chat. This position involves resolving inquiries, troubleshooting issues, and ensuring a high level of customer satisfaction. This is a full-time, on-site role offering a competitive monthly salary ranging from Rs45,000 to Rs50,000.Key Responsibilities: - Respond promptly and courteously to customer inquiries across multiple channels including phone, email, and chat. - Provide accurate information and effective assistance to customers to resolve their issues. - Handle complaints professionally and escalate unresolved matters to the appropriate departments when necessary. - Document all customer interactions thoroughly and maintain detailed records for future reference. - Stay updated on product features, company policies, and service updates to provide informed support to customers.Required Qualifications: - Previous experience in customer service is preferred to ensure familiarity with customer interaction dynamics. - Strong communication skills, both verbal and written, with the ability to solve problems efficiently and clearly. - Experience or familiarity with Customer Relationship Management (CRM) systems to manage customer data and interactions effectively. - Demonstrated empathy and a customer-focused attitude, ensuring a positive experience for every customer.Only female candidates are encouraged to apply.Job Type: Full-timePay: Rs40,000.00 - Rs45,000.00 per monthWork Location: In person

Customer Support Coordinator

Explore 1387+ Client support associate in Karachi this April. Find roles across top companies and apply now to boost your career.