international customer support executive Jobs in Karachi

international customer support executive

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application support analyst Jobs in Karachi

application support analyst

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associate business analyst

client support associate

IBEX Global

Job description:We are seeking a motivated and customer-focused Global Customer Support Associate to handle international customer interactions across voice and chat channels. The ideal candidate will ensure excellent service delivery, resolve customer concerns efficiently, and maintain a high standard of professionalism while supporting global clients.Key Responsibilities:Handle inbound customer interactions for international clients via calls or chatProvide accurate information regarding products, services, and policiesResolve customer inquiries, complaints, and technical/basic service issues in a timely mannerMaintain detailed and accurate records of customer interactions in CRM systemsMeet individual and team performance targets, including quality and productivity metricsEscalate complex issues to relevant departments when requiredMaintain a high level of customer satisfaction and professionalism at all times.}Requirements:1. Good written and verbal English Skills.2. Ability to work in the late nights and rotational shifts.3. IntermediateAdditional:1. Previous CSR experience is a plus.Freshers are encouraged to apply as well.Job Types: Full-time, FresherLanguage:English (Required)Work Location: In personPay: Rs65,000.00 - Rs115,000.00 per hourWork Location: In person

Customer Support

ibex. Pakistan

<div>
 We are looking for some incredible people who can help us bring a change in the world of CX with their wit and customer-centric approach. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written communications and a positive attitude. This role requires you to be a keyboard whizz with intellect &ndash; the one who instantly comes up with solutions to deliver an outstanding customer experience.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 O Levels/Matriculation or above
 </li>
 <li>
 Excellent Written and Verbal English communication
 </li>
 <li>
 Must have at least 40 WPM
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 
 
 </li>
 </ul>
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The salary for this position will be up to Rs. 90,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Assist customers with their items purchased through the e-commerce website
 </li>
 <li>
 Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client
 </li>
 <li>
 Maintain swift responses to customers through email and/or chat
 </li>
 <li>
 Maintain a level of service through dealing with customers in a friendly, efficient, and an attentive manner
 </li>
 <li>
 Document each customer query as well as the resulting solution
 </li>
 <li>
 Provide alternatives to products/items, which are not available on the e-commerce website
 </li>
 <li>
 Follow standard processes and procedures when it comes to providing resolutions
 </li>
 <li>
 Stay up to date with the latest updates on system information and process changes
 </li>
 <li>
 Able to deal with objections and handle customer pushbacks
 </li>
 </ul>
</div>

Customer Services Specialist

Closet On Rent

We are looking for a Customer Support Representative to handle customer complaints, ensure service quality, follow up with potential clients, and provide excellent customer support.Key Responsibilities:Resolve customer complaints related to lending.Ensure all calls are answered on time.Clear all WhatsApp chats daily before 8:00 PM.Provide daily feedback on online dealings and service quality.Follow up with potential clients and leads.Maintain customer records and check registration details in the system.Requirements:Good communication skills.Customer handling experience preferred.Ability to work under targetsJob Type: Full-timePay: Rs30,000.00 - Rs35,000.00 per monthWork Location: In person

Lending Coordinator/Lending CSR

<div>
 In this role, you will be the first point of contact for customers, handling a variety of inquiries and issues. The ideal candidate is a patient and professional communicator, an effective multitasker, and is passionate about providing world-class customer support.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum Intermediate or above
 </li>
 <li>
 Proficiency in verbal communication skills in English is essential
 </li>
 <li>
 Advanced proficiency in MS Excel
 </li>
 <li>
 6 months of proven experience in a customer-facing role is required
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Professionally manage a high volume of inbound chat and emails from customers regarding their complaints, requests, order status, follow-ups, and general inquiries
 </li>
 <li>
 Deliver an exceptional customer experience on every chat and email, maintaining a professional, empathetic, and courteous demeanor while adhering to high-quality service standards
 </li>
 <li>
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with company policies and procedures
 </li>
 <li>
 Navigate multiple software applications (CRM, order management systems, knowledge base) simultaneously
 </li>
 <li>
 Strive to meet and exceed individual and team performance metrics, including NPS, Customer Satisfaction (CSAT), and call handling time (AHT)
 </li>
 </ul>
</div>

Chat Support Specialist (E-Commerce)

<div>
 In this role, you will be the first point of contact for customers, handling a variety of inquiries and issues. The ideal candidate is a patient and professional communicator, an effective multitasker, and is passionate about providing world-class customer support.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Professionally manage a high volume of inbound chat and emails from customers regarding their complaints, requests, order status, follow-ups, and general inquiries
 </li>
 <li>
 Deliver an exceptional customer experience on every chat and email, maintaining a professional, empathetic, and courteous demeanor while adhering to high-quality service standards
 </li>
 <li>
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with company policies and procedures
 </li>
 <li>
 Navigate multiple software applications (CRM, order management systems, knowledge base) simultaneously
 </li>
 <li>
 Strive to meet and exceed individual and team performance metrics, including NPS, Customer Satisfaction (CSAT), and call handling time (AHT)
 
 
 </li>
 </ul>
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation Programs
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Minimum Intermediate or above
 </li>
 <li>
 Proficiency in verbal communication skills in English is essential
 </li>
 <li>
 Advanced proficiency in MS Excel
 </li>
 <li>
 6 months of proven experience in a customer-facing role is required
 </li>
 </ul>
</div>

E-Commerce Chat Support Executive

HR Ways

About the job Marketing Associate | Onsite Karachi | PKR SalaryWe're hiring Accounts AssistantIntroduction of the client company:﻿Pakistan's Leading ﻿Manufacturers of high-quality packages with over 30 yrs of excellence in packaging industry is hiring Accounts Assistant for it's Karachi office.﻿Job Description:<ul><li>Identify and onboard new clients in the confectionery and personal care sectors.</li><li>Ensure regular follow ups with potential and existing clients.</li><li>Manage the project lifecycle from initial inquiry to final delivery for local brands.</li><li>﻿Strong communication in English/Urdu, persistent lead generation, basic knowledge of flexible films (BOPP/PE/PET), and client relationship management.</li><li>﻿2&ndash;5 years in Industrial B2B Sales (Packaging, Offsets, Cartons, RM, or Chemicals preferred).</li></ul>Other Details:Experience: 2+ yearsLocation: FB Area, KarachiWork Timings: 10AM - 7PMWork Days: Monday to SaturdayBenefits:&middot; Attendance allowance&middot; One yearly BonusPay: Rs150,000.00 - Rs200,000.00 per monthWork Location: In person

Marketing Associate

Overview: ﻿ HR Ways is looking for a dynamic and creative Marketing &amp; University Relations Associate to join our growing team.﻿﻿ ﻿ ﻿﻿Key Responsibilities﻿﻿<ul><li>Manage university placements and build relationships with career offices.﻿</li><li>Handle client and candidate engagement, including collecting Google &amp; Clutch reviews.</li><li>Create job posts, marketing content, and employer branding material.</li><li>Assist in planning and executing digital campaigns.</li><li>Manage basic SEO and paid ads (Google, LinkedIn, social media).</li><li>Write emails, scripts, and communication content for internal and external use.</li><li>Contribute to video content creation (reels, brand awareness videos) &mdash; must be comfortable on camera.</li><li>Support website content (landing pages, service descriptions).</li><li>Coordinate with internal teams for marketing and communication initiatives.</li><li>Assist in event/activation planning (e.g., job fairs, corporate events, university drives).</li></ul>Requirements<ul><li>6 months - 1 year experience</li><li>Strong communication and writing skills</li><li>Creative thinking with attention to detail</li><li>Basic understanding of SEO, ads, and digital marketing</li><li>Confident personality with on-camera presence</li><li>Ability to multitask in a fast-paced environment﻿</li></ul>Other Details:<ul><li>Experience: Fresh - 1 years</li><li>Work Timings: 9 am - 5pm</li><li>Working Days: Monday - Friday</li><li>Work Mode: Hybrid (2 days WFH, 3 days WFO)</li></ul>Pay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

Junior Marketing Executive

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