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client support associate

Sajiero

Here's a concise and professional Job Description (JD) for your Customer Support Associate role:Job Title: Customer Support Associate Location: Nazimabad No.1 near Eidgah Ground Job Type: Full-Time Timings: 10:00 AM to 7:00 PM (Monday to Saturday)Job Summary: We are looking for a proactive and organized Customer Support Associate to join our team. The ideal candidate will be responsible for handling courier bookings, making order confirmation calls, managing shipper advices, and responding to customer inquiries across multiple channels.Key Responsibilities:<ul><li>Book courier shipments on relevant logistics platforms.</li><li>Make daily order confirmation calls to customers.</li><li>Coordinate and manage shipper advices with couriers and internal teams.</li><li>Respond promptly and professionally to customer queries via phone, WhatsApp, and email.</li><li>Maintain accurate records of customer interactions, issues, and resolutions.</li><li>Ensure a smooth post-order customer experience and follow-ups where needed.</li><li>Assist in daily operations and provide support in administrative tasks as required.</li></ul>Requirements:<ul><li>Prior experience in customer support, logistics coordination, or e-commerce operations is a plus.</li><li>Positive attitude and ability to work independently under minimal supervision.</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs40,000.00 per monthWork Location: In person

Customer Support Associate

Idenfo

<div>
 
 Job Title:
 
 Client Outreach Associate
 
 
 
 About Idenfo:
 
 
 
 Idenfo is redefining how the world fights financial crime. We deliver next-gen KYC, AML, and digital onboarding solutions for banks, FinTechs, and regulated businesses. Powered by AI, biometrics, and real-time compliance screening, our SaaS platform makes onboarding faster, smarter, and fraud-proof all while keeping customer journeys seamless.
 
 
 
 About the Role:
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Lead generation across 15 regions with a focus on DNFBP companies (e.g., real estate, gold, audit firms).
 </li>
 <li>
 Import and format lead data into Pipedrive CRM.
 </li>
 <li>
 Perform CRM management by cleaning and maintaining accurate records fixing errors, removing duplicates, and validating email IDs and contact details.
 </li>
 <li>
 Tag and organize leads by business type to ensure targeted outreach.
 </li>
 <li>
 Conduct market research using online sources (Google, directories, industry databases, etc.) to fill missing information or build new lead databases.
 </li>
 <li>
 Execute email outreach campaigns through Pipedrive to targeted leads.
 </li>
 <li>
 Monitor email engagement (opens, clicks, responses) and follow up promptly with leads to maximize conversion opportunities.
 </li>
 <li>
 Conduct sales calls to potential leads, introducing the service, qualifying interest, and addressing initial queries.
 </li>
 <li>
 Schedule product demos for interested leads and hand over qualified leads to the sales team.
 </li>
 <li>
 Coordinate closely with the sales team to track lead progress and status updates.
 </li>
 <li>
 Update lead remarks and move them through the correct stages in Pipedrive.
 </li>
 <li>
 Work with the marketing team to receive content and campaign details for outreach activities.
 </li>
 <li>
 Share end-of-day updates via WhatsApp (e.g., leads added, calls made, tasks completed).
 </li>
 <li>
 Maintain clear, professional English communication in all written and verbal interactions with prospects and internal teams.
 
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 <ul>
 <li>
 A/O Levels or Bachelor's degree in Business or a related field (or equivalent experience).
 </li>
 <li>
 Fresh (0) to 1 years of experience in sales consulting or business development.
 </li>
 <li>
 Excellent written and verbal communication skills.
 </li>
 <li>
 Proficiency in English (spoken and written).
 </li>
 <li>
 Strong ability to multi-task, organize, and prioritize work.
 </li>
 <li>
 Ability to use Microsoft Office Suite Proficiently.
 </li>
 <li>
 Female candidates are strongly encouraged to apply.
 
 
 
 </li>
 </ul>
 
 Culture
 
 
 
 We thrive in a fast-paced, innovative, and customer-driven environment. Our culture encourages collaboration, adaptability, and continuous growth. We believe in recognizing and rewarding talent, fostering a space where ideas are valued, and empowering individuals to make an impact.
 
 
 
 People
 
 
 
 Our team is made up of dedicated professionals from diverse backgrounds, all working towards a common goal - delivering excellence to our clients. We encourage proactive problem-solving, ownership, and a strong customer-first mindset.
 
 
 If you're a passionate sales professional who thrives in a consultative and growth-oriented environment, wed love to hear from you! Join Idenfo and be part of our journey to revolutionize compliance solutions.
</div>

Client Outreach Associate

Digital Auxilius

<div>
 
 Location: On-Site | Karachi, Pakistan
 
 
 
 
 Department: Business Support
 
 
 
 
 Reports to: CEO / Client
 
 
 
 
 Job Status: Full-time | Night Shift (5 PM &ndash; 2 AM)
 
 
 
 
 Job Summary:
 
 
 
 Digital Auxilius is seeking a proactive and detail-oriented
 
 Virtual Assistant (VA)
 
 to provide high-level support to a US-based client across business and personal tasks. This position requires a tech-savvy and highly organized professional with creative flair who can manage multiple projects, follow instructions precisely on platforms such as Canva, Microsoft, Google Workspace, and assist with light social media tasks. You&rsquo;ll play a pivotal role in ensuring smooth day-to-day operations while working closely with the client on administrative and creative projects.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Coordinate and manage calendars, schedule meetings, and handle time-zone-sensitive appointments
 </li>
 <li>
 Follow task briefs and execute them using platforms like Canva, Microsoft Office, and Google Workspace
 </li>
 <li>
 Provide basic support in managing social media accounts (posting, drafting captions, organizing content)
 </li>
 <li>
 Organize and maintain digital files and folders, ensuring secure and efficient document management
 </li>
 <li>
 Handle personal and business errands including online research, travel bookings, and reservations
 </li>
 <li>
 Support in organizing virtual meetings and events, preparing agendas, and taking meeting notes
 </li>
 <li>
 Track and report progress on delegated tasks and ensure timely follow-ups
 </li>
 <li>
 Handle confidential information with integrity and professionalism
 </li>
 <li>
 Assist with light data entry, expense tracking, and maintaining reports
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or equivalent experience in administrative support
 </li>
 <li>
 At least 1&ndash;2 years of experience in a Virtual Assistant or Administrative role (international client experience preferred)
 </li>
 <li>
 Excellent English communication skills &ndash; written and verbal
 </li>
 <li>
 Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace, and Canva
 </li>
 <li>
 Strong organizational and multitasking abilities with attention to detail
 </li>
 <li>
 Tech-savvy with a willingness to learn new tools and platforms quickly
 </li>
 <li>
 Basic understanding of social media platforms like Instagram, LinkedIn, and Facebook
 </li>
 <li>
 Ability to work independently, maintain discretion, and manage time efficiently
 </li>
 <li>
 Creative mindset and a problem-solving attitude
 
 
 </li>
 </ul>
 
 Benefits:
 
 
 
 <ul>
 <li>
 Competitive salary with performance-based increments
 </li>
 <li>
 Night shift allowance
 </li>
 <li>
 Transport facility for female staff / allowance for male staff
 </li>
 <li>
 Medical health insurance
 </li>
 <li>
 Employees Old-Age Benefit Institution (EOBI) coverage
 </li>
 <li>
 Paid time off and public holidays
 </li>
 <li>
 Skill development support and learning resources
 </li>
 <li>
 Inclusive and collaborative team culture
 </li>
 <li>
 Company-sponsored social events and activities
 
 
 </li>
 </ul>
 
 Position Details:
 
 
 
 <ul>
 <li>
 Openings: 01
 </li>
 <li>
 Employment Type: Full-time Shift Timing: Monday to Friday | 5:00 PM to 2:00 AM (PKT)
 </li>
 <li>
 Location: On-Site &ndash; Karachi Office
 
 
 </li>
 </ul>
 If you're a self-starter who thrives in a fast-paced, client-facing environment and enjoys organizing, creating, and collaborating &mdash; we'd love to hear from you! Please submit your
 
 resume and a brief cover letter
 
 explaining your interest in this position.
 
 
 Powered by JazzHR
 
 
 zqWoqtAqvr
</div>

Assistant to US Client (Onsite) Evening Shift

Tresmark

We&rsquo;re Hiring: Research Associate (Financial Market) (2 to 4 Years of Experience)Location: Karachi (Hybrid) Type: Full-time Industry: B2B SaaS | FinTechAbout the Role: We&rsquo;re looking for a research-driven and detail-oriented Research Associate to join our team at Tresmark. In this role, you&rsquo;ll work on analyzing financial markets, ensuring the accuracy of financial datasets, and creating insightful research content that helps clients make informed decisions.If you enjoy researching economic trends, validating market data, and developing content that simplifies complex financial insights, this role is for you.What You&rsquo;ll Be Doing:<ul><li>Collect, analyze, and validate financial market data from local and global sources.</li><li>Perform quality checks on financial and economic datasets, resolve data gaps, and document results.</li><li>Draft, edit, and publish research reports, market updates, blogs, and presentations.</li><li>Support the research team in preparing client-focused insights on currencies, commodities, equities, and macroeconomic indicators.</li><li>Coordinate with internal teams (Research, Tech, Content) to ensure accurate and timely delivery.</li><li>Assist in preparing material for Tresmark&rsquo;s social media platforms and client communications.</li></ul>Required Skills &amp; Experience:<ul><li>Education: BBA, MBA, B.Com (Finance/Economics/Business preferred)</li><li>2 to 4 years of experience in financial market research, data analysis, or research-based roles</li><li>Solid understanding of financial markets, macroeconomic indicators, and global economic trends</li><li>Strong analytical skills, attention to detail, and ability to meet deadlines</li><li>Basic knowledge of content tools (Canva, Adobe) is a plus</li></ul>Why Join Us?<ul><li>Be part of a high-growth fintech product impacting regional markets</li><li>Work with a collaborative and innovative research team</li><li>Exposure to cross-functional projects across Pakistan, GCC, and Africa</li><li>Opportunity to create research content that influences financial decision-making</li></ul>Apply Now: Send your CV and a short note about your research experience to careers@landmark-investment.com, Subject Line: Application &ndash; Research Associate (Financial Market)Job Type: Full-timePay: Rs50,000.00 - Rs80,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Financial Market Research: 1 year (Required)</li><li>Market Data analysis: 1 year (Required)</li></ul>Work Location: In person

Research Associate (Financial Market)

Telemarketing

Hiring for the position of Fresh &amp; Experienced International Caller in a similar field giving the services of outbound calls for our US clientsRequirments:&middot; Fluent English is required only.&middot; Hardworking &amp; punctual.<ul><li>Excellent communication and interpersonal skills</li><li>Provide accurate information about products, services, and company policies.</li><li>Previous customer service or call center experience preferred</li><li>Strong verbal and written communication skills</li><li>Ability to multi-task, prioritize, and manage time effectively</li><li>Proficient in using CRM software and Microsoft Office Suite</li><li>Patience, empathy, and a positive attitude</li></ul>&middot; Matriculation/Intermediate/ fresh candidates are encouraged to apply.Intermediate or Bachelors.Fixed Salary + Uncapped Commissions + Daily &amp; Weekly IncentivesJob Types: Full-time, Part-timeLanguage:<ul><li>Good English (Required)</li></ul>Job Type: Full-timePay: Up to Rs40,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulshan-e- iqbal Karachi?</li></ul>Language:<ul><li>Fluent In English (Required)</li></ul>Job Types: Full-time, Part-time, FresherPay: Rs40,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>Fluent in English (Required)</li></ul>Location:<ul><li>Karachi Gulshan-E-Iqbal (Required)</li></ul>Work Location: In person

CSR - Customer Support Representative-INTERMEDIATE & FRESH GRADUATES

Boyden

<div>
 
 
 Job Purpose
 
 
 
 
 
 
 The Associate will work closely with our Partners based out of the Boyden UK office. The individual will be responsible for the all-round execution of searches and producing detailed search maps for senior executive level mandates.
 
 
 
 
 
 
 
 
 
 Key Responsibilities and Accountabilities
 
 
 
 
 
 
 
 Business Development
 
 
 <ul>
 <li>
 Adapts and creates draft presentation documents, job descriptions, proposals and outlines for review
 </li>
 <li>
 Research companies and markets and create summaries and market intelligence documents
 </li>
 <li>
 Liaise with a range of organisations and entities internally and externally to support the business development process &ndash; Practice Leaders, Partners, Third party organisations, clients, candidates and prospects
 </li>
 </ul>
 
 
 
 
 
 Business Delivery
 
 
 <ul>
 <li>
 Prepares assignment specification documentation in consultation with the project leader
 </li>
 <li>
 Sets up assignments and regularly updates our CRM system to ensure that the information stored on the system is accurate and up to date
 </li>
 <li>
 Identifies potential organisations and locations from which to source suitable candidates
 </li>
 <li>
 Carries out research across a range of sources &ndash; internal and external
 </li>
 <li>
 Approaches candidates to create an interest in the job role and to acquire up to date CV&rsquo;s
 </li>
 <li>
 Develops long and short list documentation &ndash; CVs, Reports etc.
 </li>
 <li>
 Communicates with the project leader as well as with the client and other Boyden Partners as relevant throughout
 </li>
 <li>
 Contacts candidates to invite for interview&rsquo;s and manages the logistics involved together with the Support team
 </li>
 <li>
 Actively involved in interviewing candidates together with the Partners and produces detailed candidate reports
 </li>
 <li>
 Tracks client admin and accounts and follows up with internal teams
 </li>
 <li>
 Manages the all-round process of the search from both a candidate and client perspective
 </li>
 </ul>
 
 
 
 
 
 Job Competencies
 
 
 
 
 
 <ul>
 <li>
 An Associate should be mature and culturally sensitive and have strong interpersonal skills to be able to communicate effectively with people across all levels of multiple and varied organisations internationally both verbally and in-writing. They should be highly computer literate, have a high attention to detail and a natural ability to organise and plan effectively.
 </li>
 <li>
 
 We are ideally looking for someone with 2+ years of experience. However, if you do not meet these criteria, please still feel free to apply.
 
 </li>
 <li>
 A positive attitude, a proactive approach and a solutions-based philosophy should be demonstrated as well as the ability to operate effectively both by working individually and within a team.
 </li>
 </ul>
 
 
</div>

Associate

Giftkarte Technologies (Pvt) Ltd

Note: This position is specifically intended for female candidates. Responsibilities: &middot; Answering or making calls and respond to customer emails. &middot; Manage and resolve customer complaints and provide product/service information to customers. &middot; Professionally dealing with customer cases and using CRM to track cases to maximize customer satisfaction and retention. . Determining the quickest, most effective ways to answer a client&rsquo;s or customer&rsquo;s questions. &middot; Identify and escalate priority issues and route calls to appropriate resources. &middot; Follow up customer calls where necessary. . Working with a team of CSRs to find an appropriate solution. Requirement: &middot; Proficient in relevant computer applications such as MS office and CRM software. &middot; Knowledge of customer service practices and principles. &middot; Excellent data entry and typing skills. &middot; Adaptability and strong problem solving skills. &middot; Fluency in English/Urdu. Education: Minimum GraduateWork experience: 3-4 years of experience in the same fieldJob Type: Full-timeWork Location: In person

Customer Service Specialist

Explore 1144+ Client support associate in Karachi this September. Find roles across top companies and apply now to boost your career.