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Ad Snipper

E-commerce Customer Support (Order Confirmation &amp; Returns) &ndash; Intern Location: Gulshan-e-Iqbal, Karachi Timings: Monday to Saturday, 12:00 AM &ndash; 8:00 PM Salary: PKR 20,000 &ndash; 25,000 per monthAbout the Role:Ad Snipper is looking for 2 energetic team members to join our e-commerce operations:<ul><li>Order Confirmation Associate &rarr; Call customers and confirm their orders.</li><li>Order Returns Associate &rarr; Handle return requests and coordinate with operations.</li></ul>This is a great opportunity for fresh graduates who want to grow in E-commerce and customer service.What You&rsquo;ll Do:Make and receive customer calls. Confirm orders or assist with returns. Record details accurately in the system. Provide polite, professional support.What We&rsquo;re Looking For:<ul><li>Good communication in basic English.</li><li>Confident on calls and customer-friendly.</li><li>Responsible, punctual, and eager to learn.</li><li>Fresh graduates are welcome!</li></ul>What We Offer:Salary: PKR 20,000 &ndash; 25,000 per month Hands-on training in e-commerce operations Growth opportunities in a fast-growing company Supportive &amp; friendly team cultureApply Now: Send your CV to hr@adsnipper.net with subject: &ldquo;Application &ndash; E-commerce Customer Support (Order Confirmation/Returns)Job Type: Full-timePay: Rs20,000.00 - Rs25,000.00 per monthExperience:<ul><li>Customer Support service or call handling: 1 year (Required)</li></ul>Work Location: In person

E-commerce Customer Support Associate (Order Confirmation & Returns)

DigitalOcean

<div><div>Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you'll find your place here. We value winning together&mdash;while learning, having fun, and making a profound difference for the dreamers and builders in the world.</div><h2 class="jobSectionHeader">
We are looking for an Associate Customer Advocate who is passionate about driving significant change to the customer experience through personal interactions and product feedback. Someone who has a desire to listen to customers' challenges and provide long-term solutions that enable the full power of our platform.</h2>

As an Associate Customer Advocate at DigitalOcean, you will join a dynamic team dedicated to revolutionizing cloud computing and AI. Your role is to engage with our customers to provide effective solutions to solve customer issues that relate to their account, billing, and platform experience. You'll educate customers about our platform's capabilities and features, spearheading their engagement, and offering an exceptional experience throughout their journey from on-boarding to scaling. We expect that you'll have a desire to connect with our customers and exhibit exceptional problem-solving skills. Our Customer Advocate personify DigitalOcean's empathy for customers, passion for enhancing their experience and relentless pursuit of simplicity at scale. This requires creative problem-solving and curiosity to tackle customer issues related to user experience and billing with knowledge of cloud services. Some, but not all candidates will have experience in technical areas such as Linux, programming, or web development. All candidates will be assessed against their ability to learn quickly and be a self-starter.
<h2 class="jobSectionHeader">
What You'll Do:</h2>
<ul><li>Respond to customer tickets with thoughtful, personalized communication</li>
<li>Educate customers on platform capabilities and best practices</li>
<li>Identify recurring challenges and drive solutions that benefit multiple customers</li>
<li>Create and update knowledge base articles to improve self-service resources</li>
<li>Collaborate with your team while independently owning customer challenges</li>
<li>Triage, escalate, and follow up on incidents or customer-impacting events</li>
<li>Quickly adapt to product, process, and policy changes</li>
<li>Share best practices and contribute to continuous team improvement</li>
</ul><h2 class="jobSectionHeader">Key Metrics: (optional)</h2>
<ul><li>Customer Experience</li>
<li>Ticket productivity</li>
<li>Quality Adherence</li>
<li>Maintaining Service levels (Timely responses)</li>
</ul><h2 class="jobSectionHeader">What You'll Add to DigitalOcean:</h2>
<ul><li>A customer-first mindset with the ability to empathize and build trust through clear, thoughtful communication</li>
<li>Curiosity and eagerness to learn cloud technologies, with the drive to become a product expert over time</li>
<li>Strong problem-solving skills with the creativity to find both immediate and long-term solutions for customers</li>
<li>Adaptability to thrive in a fast-paced, ever-evolving environment with frequent product and process updates</li>
<li>A collaborative spirit that uplifts your team while independently owning and resolving customer challenges</li>
<li>Commitment to continuous improvement by contributing ideas, sharing feedback, and refining support practices</li>
<li>Passion for simplifying complex topics, making the cloud more accessible for builders of all levels</li>
</ul><h2 class="jobSectionHeader">Why You'll Like Working for DigitalOcean</h2>
<ul><li>We innovate with purpose. You'll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions.</li>
<li>We prioritize career development. At DO, you'll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.</li>
<li>We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.</li>
<li>We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.</li>
<li>We value diversity and inclusion. We are an equal-opportunity employer, and recognize that diversity of thought and background builds stronger teams and products to serve our customers. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.</li>
</ul>
<ul><li>This is an Onsite role</li></ul>

#LI-Onsite</div>

Associate Customer Advocate

<div>
 Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you&rsquo;ll find your place here. We value winning together&mdash;while learning, having fun, and making a profound difference for the dreamers and builders in the world.
 
 
 
 We are looking for an Associate Customer Advocate who is passionate about
 
 
 driving significant change to the customer experience through personal interactions and product feedback. Someone who has a desire to listen to customers' challenges and provide long-term solutions that enable the full power of our platform.
 
 
 
 As an Associate Customer Advocate at DigitalOcean, you will join a dynamic team dedicated to revolutionizing cloud computing and AI. Your role is to engage with our customers to provide effective solutions to solve customer issues that relate to their account, billing, and platform experience. You&rsquo;ll educate customers about our platform&rsquo;s capabilities and features, spearheading their engagement, and offering an exceptional experience throughout their journey from on-boarding to scaling. We expect that you&rsquo;ll have a desire to connect with our customers and exhibit exceptional problem-solving skills. Our Customer Advocate personify DigitalOcean&rsquo;s empathy for customers, passion for enhancing their experience and relentless pursuit of simplicity at scale. This requires creative problem-solving and curiosity to tackle customer issues related to user experience and billing with knowledge of cloud services. Some, but not all candidates will have experience in technical areas such as Linux, programming, or web development. All candidates will be assessed against their ability to learn quickly and be a self-starter.
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Respond to customer tickets with thoughtful, personalized communication
 </li>
 <li>
 Educate customers on platform capabilities and best practices
 </li>
 <li>
 Identify recurring challenges and drive solutions that benefit multiple customers
 </li>
 <li>
 Create and update knowledge base articles to improve self-service resources
 </li>
 <li>
 Collaborate with your team while independently owning customer challenges
 </li>
 <li>
 Triage, escalate, and follow up on incidents or customer-impacting events
 </li>
 <li>
 Quickly adapt to product, process, and policy changes
 </li>
 <li>
 Share best practices and contribute to continuous team improvement
 
 
 </li>
 </ul>
 
 Key Metrics: (optional)
 
 
 
 <ul>
 <li>
 Customer Experience
 </li>
 <li>
 Ticket productivity
 </li>
 <li>
 Quality Adherence
 </li>
 <li>
 Maintaining Service levels (Timely responses)
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Add To DigitalOcean
 
 
 
 <ul>
 <li>
 A customer-first mindset with the ability to empathize and build trust through clear, thoughtful communication
 </li>
 <li>
 Curiosity and eagerness to learn cloud technologies, with the drive to become a product expert over time
 </li>
 <li>
 Strong problem-solving skills with the creativity to find both immediate and long-term solutions for customers
 </li>
 <li>
 Adaptability to thrive in a fast-paced, ever-evolving environment with frequent product and process updates
 </li>
 <li>
 A collaborative spirit that uplifts your team while independently owning and resolving customer challenges
 </li>
 <li>
 Commitment to continuous improvement by contributing ideas, sharing feedback, and refining support practices
 </li>
 <li>
 Passion for simplifying complex topics, making the cloud more accessible for builders of all levels
 
 
 </li>
 </ul>
 
 Why You&rsquo;ll Like Working for DigitalOcean
 
 
 
 <ul>
 <li>
 We innovate with purpose. You&rsquo;ll be a part of a cutting-edge technology company with an upward trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As a member of the team, you will be a Shark who thinks big, bold, and scrappy, like an owner with a bias for action and a powerful sense of responsibility for customers, products, employees, and decisions.
 </li>
 <li>
 We prioritize career development. At DO, you&rsquo;ll do the best work of your career. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that will always challenge you to think big. Our organizational development team will provide you with resources to ensure you keep growing. We provide employees with reimbursement for relevant conferences, training, and education. All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.
 </li>
 <li>
 We care about your well-being. Regardless of your location, we will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy, to name a few. While the philosophy around our benefits is the same worldwide, specific benefits may vary based on local regulations and preferences.
 </li>
 <li>
 We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. You may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees, including equity grants upon hire and the option to participate in our Employee Stock Purchase Program.
 </li>
 <li>
 We value diversity and inclusion. We are an equal-opportunity employer, and recognize that diversity of thought and background builds stronger teams and products to serve our customers. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
 </li>
 <li>
 This is an Onsite role
 
 
 </li>
 </ul>
</div>

Telemarketing

We are Searching for friendly, detail-oriented, and customer-focused individuals to join our Call Centre as Customer Service Representatives (CSR).About the Role:Are you ready to join a dynamic team where your voice makes a difference? We are seeking enthusiastic Call Center Executives to deliver exceptional support to our clients.Why Join Us:No Sales. No Targets. Your focus is client support, not numbers.Competitive salary and growth opportunities.Training and development programs to enhance your skills.Positive, collaborative, and supportive work culture.Make a real impact by helping clients and being part of a professional team.Perks &amp; Benefits:Friendly work environmentSkill-building workshops and career growth pathRecognition and appreciation for your contributionFlexible working optionsJob Types: Full-time, Part-timeLanguage:<ul><li>Good English (Required)</li></ul>Job Type: Full-timePay: Up to Rs40,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulshan-e- iqbal Karachi?</li></ul>Language:<ul><li>Fluent In English (Required)</li></ul>Job Types: Full-time, Part-time, FresherPay: Rs40,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>Fluent in English (Required)</li></ul>Location:<ul><li>Karachi Gulshan-E-Iqbal (Required)</li></ul>Work Location: In person

CSR - Customer Support Representative-INTERMEDIATE & FRESH GRADUATES

We are Searching for friendly, detail-oriented, and customer-focused individuals to join our Call Centre as Customer Service Representatives (CSR).About the Role:Are you ready to join a dynamic team where your voice makes a difference? We are seeking enthusiastic Call Center Executives to deliver exceptional support to our clients. This is a no-sales, no-target role, focused entirely on providing exceptional service and building relationships.Why Join Us:No Sales. No Targets. Your focus is client support, not numbers.Competitive salary and growth opportunities.Training and development programs to enhance your skills.Positive, collaborative, and supportive work culture.Make a real impact by helping clients and being part of a professional team.Perks &amp; Benefits:Friendly work environmentSkill-building workshops and career growth pathRecognition and appreciation for your contributionFlexible working optionsJob Types: Full-time, Part-timeLanguage:<ul><li>Good English (Required)</li></ul>Job Type: Full-timePay: Up to Rs40,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulshan-e- iqbal Karachi?</li></ul>Language:<ul><li>Fluent In English (Required)</li></ul>Job Types: Full-time, Part-time, FresherPay: Rs40,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>Fluent in English (Required)</li></ul>Location:<ul><li>Karachi Gulistan-E-Jouhar (Kp-2023) (Required)</li></ul>Work Location: In person

INTERMEDIATE & FRESH GRADUATEs - CUSOMER SERVICE REPRESENATIVE

Groovy

GROOVY is hiring an entry-level associate to own our product exchanges end-to-end.You&rsquo;ll manage exchange forms, build and maintain daily trackers, coordinate with Fulfilment, and keep customers informed via calls/messages until every case is resolved. You&rsquo;ll work under (Returns/Delivery Ops) and ensure fast turnarounds, zero-error replacements, and clean reconciliation. If you&rsquo;re organized, good with Google Sheets/Zoho (or similar), and confident on the phone in Urdu/English&mdash;apply now.Department: Returns &amp; Delivery OpsLocation: Karachi (On-site)Type: Full-timeSalary Package: Market-competitive salary with growth pathway in Operations.KEY RESPONSIBILITIES1) Intake &amp; triage<ul><li>Pull all new Google Form submissions (two types: GROOVY fault vs customer-initiated issue).</li><li>Create/update the Exchange Queue Tracker (Google Sheets) and assign priority/SLA.</li><li>Verify order number, items, sizes, reason code, and evidence links (photos/videos).</li></ul>2) Case handling &amp; coordination<ul><li>For GROOVY fault (wrong/defective item): fast-track, no-cost replacement path; arrange pickup if required.</li><li>For customer-initiated (size/choice change): follow policy (eligibility, fees if any, condition checks).</li><li>Book handover with Fulfilment; share final pick/pack instructions; verify correct SKUs before dispatch.</li><li>Validate reconciliation when incorrect items were shipped (flag incident, correct inventory, log root cause).</li></ul>3) Customer communication (desk &amp; phone)<ul><li>Call/text customers at each stage: intake, approval/next steps, courier details, delivery confirmation.</li><li>Keep notes and timestamps for every touchpoint; maintain professional Urdu/English tone.</li></ul>4) Tracking, reporting, and closure<ul><li>Keep statuses fresh: New &rarr; Approved &rarr; At Warehouse &rarr; Dispatched &rarr; Delivered &rarr; Closed.</li><li>Record AWB/courier, handover dates, replacement ship dates, and any fees/waivers.</li><li>Produce daily and weekly summaries for Return OPS (aging, closures, error rates, incident list).</li></ul>5) Quality &amp; compliance<ul><li>Zero tolerance for incorrect replacement items&mdash;double-check SKUs and sizes.</li><li>Follow exchange policies, evidence requirements, and GDPR-style data hygiene (no oversharing).</li></ul>Minimum Requirements:<ul><li>Fresh graduate or 0&ndash;1 year ops/customer service experience.</li><li>Comfortable with Google Sheets (filters, basic formulas), Gmail/Docs, and a ticketing/CRM (Zoho Desk or similar).</li><li>Clear phone etiquette; fluent in Urdu &amp; English (spoken &amp; written).</li><li>Strong follow-through and time management.</li></ul>Nice to have:<ul><li>Shopify (order lookup), Trello (boards), WhatsApp Business, basic Excel formulas (VLOOKUP/XLOOKUP is a plus).</li></ul>How to apply? Email/Message your CV and a brief note on why you&rsquo;re a fit.Job Types: Full-time, FresherPay: Rs25,000.00 - Rs40,000.00 per monthWork Location: In person

Exchanges Operations Associate (Entry-Level)

Gateway Systems

Company DescriptionGateway Systems is a global leader in software development and IT solutions, specializing in complex software projects and digital transformation. Our solutions span various sectors, including fleet management, GPS tracking, and comprehensive IT services. Our flagship product,Role DescriptionThis is a full-time on-site role in Kar&#257;chi for a MTO/CSR at Gateway Systems. The Customer Support Representative will be responsible for providing exceptional customer support, ensuring customer satisfaction, effective communication, providing top-notch customer service, and troubleshooting any issues that may arise.Qualifications<ul><li>Graduation or above.</li><li>Proven experience in data analysis, preferably within a monitoring and evaluation framework.</li><li>Proficiency in Ms. Excel and similar tools for data manipulation and analysis.</li><li>Familiarity with web portal management and adeptness in interpreting data.</li><li>Strong problem-solving skills with acute attention to detail.</li><li>Excellent communication skills and ability to collaborate across teams.</li><li>Prior 1 year' experience in customer support or related roles is preferred.</li><li>The ability to communicate technical information in a simple manner &amp; Collaborative mindset</li><li>Support day-to-day operations by leveraging modern digital tools and platforms, including Google Workspace, Microsoft Outlook, and other CRM / cloud-based systems awareness.</li></ul>Perks &amp; Benefits:<ul><li>Market Competitive Salary</li><li>Lunch provided</li></ul>Why Join Us:<ul><li>Opportunity to contribute to cutting-edge technology supporting a critical public service.</li><li>Collaborative and dynamic work environment conducive to professional growth.</li><li>Competitive salary and comprehensive benefits package</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs50,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Customer Support Representative: 1 year (Preferred)</li></ul>Work Location: In person

Customer Service MTO

Explore 1628+ Client support associate in Karachi this September. Find roles across top companies and apply now to boost your career.

1628 client support associate jobs IN Karachi

E-commerce Customer Support Associate (Order Confirmation & Returns)

Associate Customer Advocate

Associate Customer Advocate

CSR - Customer Support Representative-INTERMEDIATE & FRESH GRADUATES

INTERMEDIATE & FRESH GRADUATEs - CUSOMER SERVICE REPRESENATIVE

Exchanges Operations Associate (Entry-Level)

Customer Service MTO