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client service representative (customer services) Jobs in Cairo

client service representative (customer services)

client support specialist  - voice Jobs in Cairo

client support specialist  - voice

client support specialist (emails & chats) Jobs in Cairo

client support specialist (emails & chats)

client support specialist voice

Bosta

<div>
 
 About Bosta:
 
 
 
 Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.
 
 
 We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
 
 
 
 The Role
 
 
 
 We&rsquo;re looking for great client support specialists to join our growing care team. You have to be very proactive in this role with the ability to solve problems on the spot and think outside the box.
 
 
 
 Work Conditions:
 
 
 
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 ✅Location: Maadi
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 ✅ Social Insurance, Family Medical Insurance &amp; Life Insurance
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 ✅Career Path (Insource Vacancy): Ability to apply for internal vacancies within 6 to 9 months
 
 
 
 </li>
 </ul>
 
 What will you do:
 
 
 
 <ul>
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 Maintaining a positive, empathetic, and professional attitude toward clients at all times
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 Assist with challenging client requests or issue escalations as needed
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 Acknowledging and resolving clients' complaints
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 Communicating and coordinating with colleagues as necessary
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 Keeping records of clients' interactions, transactions, comments, and complaints
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 Build and maintain strong, long-lasting client relationships
 
 
 
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 </ul>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Client Support Specialist  - Voice

PMD Agency

<div>
 
 
 -Client Relationship Management: Build and maintain strong, long-term relationships with clients, acting as their trusted advisor and advocate.
 
 
 
 
 
 -Project Coordination: Oversee the execution of marketing campaigns, ensuring projects are delivered on time, within scope, and within budget.
 
 
 
 
 
 -Content Creation: Develop engaging and relevant content for various marketing channels, tailored to the client's brand voice and audience.
 
 
 
 
 
 -Innovation Initiatives: Identify and propose new initiatives and strategies to enhance client service and drive better results, staying ahead of industry trends.
 
 
 
 
 
 -Team Collaboration: Work closely with internal teams, including creative, analytics, and development, to ensure alignment and effective execution of client projects.
 
 
 
 
 
 -Problem Solving: Address client concerns promptly and effectively, ensuring high levels of satisfaction and retention.
 
 
 
 
 
 *Min 2 years of experience as account manager
 
</div>

Account Manager

Kijamii

<div>
 
 
 ABOUT Kijamii:
 
 
 
 Kijamii is an independent, award-winning advertising agency driven by innovation and culture, with a rich legacy of over 14 years, operating regionally with offices in Riyadh, Cairo and Dubai.
 
 
 
 
 
 
 Job Summary:
 
 
 
 The job holder will be responsible for crafting persuasive and engaging written content that drives brand awareness and consumer action across multiple advertising channels. The Copywriter will transform strategic insights into compelling narratives that resonate with diverse audiences, while ensuring all messaging aligns with brand voice, campaign objectives, and platform nuances.
 
 
 Working in close collaboration with designers, art directors, and strategists, the Copywriter plays a central role in shaping integrated campaigns, from conceptual thinking to final execution.
 
 
 
 
 
 
 Job Responsibilities &amp; Tasks:
 
 
 <ul>
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 Collaborate with the creative team to develop innovative concepts and compelling copy for various advertising platforms and campaigns
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 Write clear, persuasive, and impactful content for ads, social media, and campaigns that align with client objectives and brand voice
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 Play an active role in creative strategy and planning by contributing insights and recommendations during campaign development
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 Tailor content based on marketing strategies, audience insights, and brand positioning to ensure maximum effectiveness and relevance
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 Work closely with designers and strategists to ensure cohesive and aligned messaging throughout all creative executions
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 Confidently present ideas to both internal teams and clients with clear rationale and strategic backing
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 Stay up-to-date with industry trends and best practices in copywriting to maintain competitive edge and creative freshness
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 Develop and maintain brand tone of voice guidelines for consistent communication across all client touchpoints
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 Create compelling headlines, taglines, and calls-to-action that capture attention and drive desired consumer behaviors
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 Adapt content for different cultural contexts and market segments while maintaining brand consistency and message effectiveness
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 Proofread and edit all written materials to ensure accuracy, clarity, and adherence to brand standards before final approval
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 Collaborate on integrated campaigns by ensuring copy seamlessly works across print, digital, outdoor, and broadcast media formats
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 </ul>
 
 
 
 
 
 Job Specifications:
 
 
 
 
 Education:
 
 Bachelor's degree in Marketing, Communications, Journalism, English Literature, or related field
 
 
 
 
 
 
 Experience:
 
 3-5 years of experience as a copywriter, ideally within a creative or digital advertising agency environment with demonstrated campaign success
 
 
 
 
 
 
 Skills:
 
 
 <ul>
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 Exceptional writing and storytelling abilities across multiple formats and platforms
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 Skilled in writing for digital platforms (social media, ads, websites, email marketing)
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 Bilingual fluency in both Arabic and English with cultural sensitivity
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 Proficient in using AI tools for content creation and optimization
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 Strong presentation and client communication skills
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 Excellent research and analytical abilities to understand target audiences
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 Creative thinking and conceptual development capabilities
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 Time management skills with ability to handle multiple projects simultaneously
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 Knowledge of advertising principles and marketing fundamentals
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 Portfolio demonstrating ability to craft engaging and effective campaign content
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 </ul>
 
 
 
 
 This position is open until December
 
 9, 2025
 
 
 
 
 
 
 Placement is based on the candidate&rsquo;s experience and skills. Only candidates who make it to the shortlist will be contacted.
 
 
 
 
 
 &ldquo;
 
 We thank all individuals who have expressed interest in working at Kijamii
 
 .&rdquo;
 
 
 
</div>

Copywriter

KnowledgeNet

<div>
 
 Job Description
 
 
 
 We're hiring for X-Tech Company
 
 
 
 Objective
 
 
 
 <ul>
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 Responsible for deploying, configuring, and validating the delivered solution/product to the client&rsquo;s environment.
 
 
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 </ul>
 
 Responsibilities
 
 
 
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 Assisting in conducting business analysis to understand the client's requirements and processes.
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 Assisting in testing and validating the effectiveness of the new solutions.
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 Deploying, configuring, and tuning the software in the customer environment.
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 Participating in deployment and testing in client environments, bug fixes, and customizations for existing and new clients.
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 Working closely with technical teams to ensure solutions are properly implemented and integrated with other systems.
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 Monitoring client satisfaction with services to ensure client needs are being met.
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 Identifying potential problems early on in the testing/implementation phase to ensure the success of the delivery.
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 Participating in Providing training and support to end-users to ensure they can effectively use the solutions during acceptance testing.
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 Assisting in Foreseeing the deployment of products onto the client environment and successful delivery.
 
 
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 </ul>
 
 Requirements
 
 
 
 <ul>
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 Bachelor of Computer Sciences or any relevant fields.
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 3-5 years of experience.
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 Familiarity with database (MS SQL or Oracle).
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 Familiarity with testing, SSL security, and -certificate management reading logs &ndash; are a plus.
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 Familiarity with handling different operating systems (Windows, Linux).
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 Familiarity with applications servers (Websphere, Apache Tomcat,..etc ) are a plus.
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 Familiarity with openShift and Kubernetes, microservices, and containerized architecture are a plus.
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 Understanding of project management processes is a plus.
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 Familiarity with Incident troubleshooting and problem-solving skills.
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 Familiarity with Agile development methodologies.
 
 
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 Benefits
 
 
 
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 USD Salaries: Earn a competitive salary in USD, with growth tied directly to your performance and impact.
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 Comprehensive Benefits: Enjoy full social insurance and healthcare coverage to support your well-being.
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 Flexible Work Environment: Embrace our hybrid work model and shape a schedule that fits your lifestyle and maximizes your productivity.
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 Continuous Growth: Stay ahead in a rapidly evolving world with access to ongoing learning and development opportunities.
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 Autonomy &amp; Impact: Define success on your terms. We provide the freedom, tools, and support you need to thrive and make a meaningful difference.
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 Inclusive Culture: Be your authentic self. Join a team that values every voice, celebrates diversity, and fosters innovation through inclusion.
 
 
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</div>

Mid-Level Software Implementation Specialist

Orascom Development Egypt

<div>
 
 
 Job Summary:
 
 
 
 
 
 
 The Customer Experience Manager will be the main contact for clients who escalate concerns directly to the CEO or senior management. They will handle sensitive cases, rebuild client trust, and make sure issues are resolved quickly and effectively. The manager will also review common problems and work with other teams to improve overall customer satisfaction.
 
 
 
 
 
 
 
 Job Responsibilities:
 
 
 
 
 
 
 
 1- Handle CEO-Level Escalations:
 
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 Personally manage and resolve client complaints or issues escalated to the CEO or executive office.
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 Provide timely and accurate updates to both the client and the CEO&rsquo;s office regarding case progress and resolution.
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 2- Root Cause Analysis &amp; Resolution:
 
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 Investigate the underlying causes of escalated complaints, coordinating with relevant departments (Sales, Delivery, Legal, CRM, Finance, etc.).
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 Ensure corrective and preventive actions are implemented to avoid recurrence.
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 </ul>
 
 3- Customer Communication Management:
 
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 Draft high-quality written responses and communicate complex issues clearly.
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 Ensure that the company&rsquo;s values, and customer-centric culture are consistently reflected in all client interactions.
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 Build and maintain strong relationships with internal stakeholders, external partners, property owners, and regulatory bodies, ensuring effective communication and alignment on complex issues.
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 4- Executive Reporting:
 
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 Prepare regular reports and dashboards for the CEO summarizing escalation cases, root causes, resolution timelines, and client satisfaction outcomes.
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 Identify recurring issues and recommend process improvements or policy changes.
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 </ul>
 
 5- Cross-Functional Collaboration:
 
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 Work closely with internal teams to ensure effective resolution of issues while maintaining accountability.
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 Support coaching initiatives to improve frontline staff&rsquo;s ability to handle potential escalations before they reach the CEO level.
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 6- Reporting &amp; Insights:
 
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 Own and deliver detailed performance reports, highlighting complaint volumes, key trends, risks, and performance against service level agreements (SLAs).
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 </ul>
 
 7- Customer Experience Strategy:
 
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 Contribute insights to enhance the overall customer journey and service standards.
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 Act as the &ldquo;voice of the customer&rdquo; within the organization, advocating for service improvements.
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 8- Compliance and Risk Mitigation:
 
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 Monitor and enforce compliance with customer protection rules and company procedures, working with compliance and legal teams to strengthen risk controls and improve how disputes are resolved.
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 </ul>
 
 
 
 
 
 
 
 
 
 Knowledge, Skills &amp; Experience:
 
 
 
 
 
 
 <ul>
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 Bachelor&rsquo;s degree in Business Administration, Marketing, Communications, or a related field (MBA preferred).
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 7-10 years of experience in customer experience, client relations, or service management, preferably in real estate, property development, or hospitality sectors.
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 Proven track record in managing high-stakes client relationships and resolving complex issues.
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 Strong understanding of real estate customer touchpoints (sales, handover, after-sales, and facility Management).
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 Excellent communication, negotiation, and conflict resolution skills.
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 </ul>
 
 
</div>

Customer Experience Manager- O West & Makadi Heights

PACT Egypt

<div>
 
 
 Company Description
 
 
 
 
 
 PAN ARAB Commercial and Technical Consultancy Company (PACT Egypt) has been a trusted provider of quality testing equipment for industrial and laboratory customers since 1980. PACT specializes in offering a wide range of testing machines tailored to quality control, production, and research needs, focusing on materials and product evaluation. As a leading supplier in Egypt for over 25 years, PACT has served industries such as paper, rubber, leather, plastic, textile, and paint with high-quality equipment from internationally reputed manufacturers. Our mission is to drive growth and development for customers through top-tier products and exceptional service.
 
 
 
 
 
 
 Role Description
 
 
 
 
 
 This is a full-time hybrid role for a Technical Sales Specialist based in Cairo, Egypt, with the flexibility of occasional work-from-home options. The role involves identifying sales opportunities, promoting quality control instruments, providing technical support to clients, managing accounts, and ensuring customer satisfaction. Responsibilities include understanding client needs, preparing proposals, and achieving sales targets.
 
 
 
 
 
 
 Qualifications
 
 
 
 
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 Proficiency in Technical Sales and Sales techniques, with a proven track record of meeting or exceeding sales goals.
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 Strong Communication and Customer Service skills to build and maintain client relationships effectively.
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 Experience in providing Technical Support, including offering product recommendations and solutions tailored to customer needs.
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 Analytical skills, problem-solving abilities, and familiarity with quality control equipment are highly advantageous.
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 Bachelor's degree in Engineering, Business, or a related field is preferred.
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 Self-motivation, organizational skills, and the ability to work both independently and collaboratively in a hybrid work environment.
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 </ul>
</div>

Technical sales( quality control instruments)

ZIWO

<div>
 📍
 
 Location:
 
 The Greek Campus - Downtown - Cairo - Egypt | 🕒
 
 Type:
 
 Full-time
 
 
 💼
 
 Department:
 
 Account Management | 💻
 
 Work Setup:
 
 Onsite
 
 
 
 About ZIWO
 
 
 
 
 ZIWO
 
 is the leading Cloud Contact Center Solution in the GCC, helping successful companies reach their customers from anywhere with a single interface that brings value to every conversation.
 
 
 As a fast-growing B2B SaaS startup, we&rsquo;re building the future of customer experience. Our all-in-one cloud solution enables voice, messaging, and CRM integrations for forward-thinking companies across the Middle East and beyond. With a global team of 80+ people, ZIWO is the tech company where innovation meets impact.
 
 
 
 About The Role
 
 
 
 We are looking for a driven and strategic
 
 Account Management Team Lead
 
 to oversee ZIWO&rsquo;s customer portfolio in Egypt and other regions. In this role, you will manage a team of Junior Account Managers, drive revenue growth through retention and upselling, oversee complex client escalations, and ensure exceptional account performance. You will also support the Head of Account Management in executing regional and global strategies to enhance client engagement and deliver outstanding service.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
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 Own, manage, and grow a portfolio of accounts across Egypt and additional assigned regions
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 Lead, coach, and mentor a team of Junior Account Managers handling small global accounts
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 Develop and execute cross-sell and up-sell strategies to increase revenue
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 Conduct coaching sessions, pipeline reviews, and provide ongoing performance feedback
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 Monitor account health, usage patterns, and collaborate with the Revenue Growth Analyst for insights
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 Act as the escalation point for high-risk or complex client issues
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 Ensure team KPIs are achieved across retention, engagement, adoption, and revenue targets
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 Work closely with Sales, Customer Success, and Product teams to align on client growth and satisfaction
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 <ul>
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 Bachelor&rsquo;s degree in Business, Sales, Marketing, IT, or a related field
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 4&ndash;6 years of experience in Account Management, Customer Success, or client-facing roles
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 Minimum 2 years in a leadership or supervisory role
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 Proven track record in revenue growth, retention, and cross/upselling
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 Experience managing enterprise-level accounts is highly preferred
 </li>
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 Proficiency in CRM systems (HubSpot, Salesforce, or similar)
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 Strong analytical skills to interpret account health, data trends, and revenue insights
 </li>
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 Understanding of SaaS, cloud technologies, or contact center solutions
 </li>
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 Excellent communication, leadership, and stakeholder management skills
 </li>
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 Strong follow-up discipline, customer-centric mindset, and problem-solving abilities
 </li>
 <li>
 Ability to manage pressure, handle escalations, and drive team performance
 </li>
 <li>
 English is mandatory; French is a significant advantage
 
 
 </li>
 </ul>
 
 Why Join ZIWO
 
 
 
 <ul>
 <li>
 Competitive salary and comprehensive benefits
 </li>
 <li>
 Opportunity to lead and grow a high-performing account management team
 </li>
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 Be part of a fast-paced, innovative SaaS company reshaping customer communication in the MENA region
 </li>
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 Cross-functional exposure working closely with Sales, CS, and Product teams
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 Clear leadership career pathway and continuous learning opportunities
 </li>
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 Salaries paid in USD
 
 
 </li>
 </ul>
 
 ZIWO
 
 is an equal opportunity employer. We value diversity and believe it drives innovation. We welcome candidates from all backgrounds.
</div>

Account Management Team Lead

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