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cloud professional services manager

Canonical

<div>
 This is an opportunity to run a Professional Services team (also known as Field Engineering) team, helping customers understand and implement Canonical's open source solutions in public clouds and in their own data centers. We work across the entire spectrum of cloud offerings, from Ubuntu itself to virtualisation and private cloud, Kubernetes, and the implementation of sophisticated open source solutions such as MLops platforms, data platforms and more. We are rapidly expanding the range of open source solutions we offer and deliver to customers, as we move into new industries like telco, finance, health care and media we design and develop new open source solutions to meet their needs.
 
 
 We believe that Engineering Managers should be outstanding engineers themselves. They should feel completely at home troubleshooting technical issues and having technical presales conversations with customers. They should contribute to project delivery themselves, but know that the technical contributions they bring are far less significant than their ability to shape the whole team's direction, focus and delivery. We grow management skills and train engineers, who are interested in soft skills, to be managers.
 
 
 We believe that open source is just starting to transform the tech sector and enterprise compute. Our goal is to make open source easier, more reliable and more secure for deployment and development. We strive to be the provider of 'most software to most companies'. To deliver on that ambition, our engineers are carefully selected from the applicants across the globe. We select for brilliance and motivation to take open source to the next level. Our engineering managers help teams achieve more than they realised they could, and feel proud of the result.
 
 
 
 The role of a Cloud Professional Services Manager at Canonical
 
 
 
 The Field Engineering team is our team of cloud solutions architects at Canonical, working directly with our customers, designing private and public cloud solutions fitting their workload needs. The portfolio of products includes on-premise cloud solutions such as Openstack, MicroCloud and Ceph, and solutions that could be deployed either on-premises or in public clouds such as Kubernetes, Kubeflow, Spark, PostgreSQL, etc. The team works hands-on with the technologies by deploying, testing and handing over the solution to our support or managed services team at the end of a project. Managers and team members also take part in presales conversations to provide technical advice during the sales process.
 
 
 A Cloud Professional Services Manager is responsible for line management and career guidance. The ability to develop engineering talent, to represent your team from a technical perspective, and to drive collaboration with other teams and customers are all critical to success in this role. You are also expected to actively participate in technical presales to help our department achieve our quarterly goals.
 
 
 
 Location:
 
 This role will be home based, managing a team in your time zone.
 
 
 
 What your day will look like
 
 
 
 <ul>
 <li>
 Lead and develop a team of engineers, ranging from graduate to senior
 </li>
 <li>
 Work remotely in a single major time zone
 </li>
 <li>
 Coach, mentor, and offer career development feedback
 </li>
 <li>
 Identify and measure team health indicators
 </li>
 <li>
 Implement disciplined engineering processes
 </li>
 <li>
 Represent your team and product to stakeholders, partners, and customers
 </li>
 <li>
 Develop and evangelise great engineering and organisational practices
 </li>
 <li>
 Plan and manage progress on agreed goals and projects
 </li>
 <li>
 Be an active part of the leadership team, collaborating with other leaders
 
 
 </li>
 </ul>
 
 What we are looking for in you
 
 
 
 <ul>
 <li>
 Knowledge of cloud computing concepts &amp; technologies, such as Kubernetes, Openstack, AWS, GCP, Azure, Ceph, etc.
 </li>
 <li>
 Practical knowledge of Linux and networking
 </li>
 <li>
 Experience in technical presales
 </li>
 <li>
 You are a dynamic person who loves to jump in new projects and interact with people
 </li>
 <li>
 Excellent verbal and written communication skills in English
 </li>
 <li>
 Passion and a track record of developing and growing people
 </li>
 <li>
 Experience in leading, coaching and mentoring engineers
 </li>
 <li>
 Organised and able to ensure your team delivers timely, high quality results
 </li>
 <li>
 An exceptional academic track record from high school and, preferably, university as well
 </li>
 <li>
 Willingness to travel up to 25% of the time. Field Engineers attend internal company events, external tech events and customer meetings.
 
 
 </li>
 </ul>
 
 Additional skills that you might also bring
 
 
 
 <ul>
 <li>
 Second language - Spanish or French preferred
 </li>
 <li>
 Python knowledge
 </li>
 <li>
 Experience collaborating with external partners
 </li>
 <li>
 Experience collaborating with several internal teams and providing stakeholder feedback for engineering roadmaps
 
 
 </li>
 </ul>
 
 What we offer you
 
 
 
 We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
 
 
 <ul>
 <li>
 Distributed work environment with twice-yearly team sprints in person
 </li>
 <li>
 Personal learning and development budget of USD 2,000 per year
 </li>
 <li>
 Annual compensation review
 </li>
 <li>
 Recognition rewards
 </li>
 <li>
 Annual holiday leave
 </li>
 <li>
 Maternity and paternity leave
 </li>
 <li>
 Employee Assistance Programme
 </li>
 <li>
 Opportunity to travel to new locations to meet colleagues from your team and others
 </li>
 <li>
 Priority Pass for travel and travel upgrades for long haul company events
 
 
 </li>
 </ul>
 
 About Canonical
 
 
 
 Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.
 
 
 Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.
 
 
 
 Canonical is an equal opportunity employer
 
 
 
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 
 
</div>

Cloud Professional Services Manager

Amazon Web Services (AWS)

<div>
 
 Description
 
 
 
 The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle.
 
 
 Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You&rsquo;ll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.
 
 
 The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.
 
 
 Key job responsibilities
 
 
 As an experienced technology professional, you will be responsible for:
 
 
 <ul>
 <li>
 Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs
 </li>
 <li>
 Providing technical guidance and troubleshooting support throughout project delivery
 </li>
 <li>
 Collaborating with stakeholders to gather requirements and propose effective migration strategies
 </li>
 <li>
 Acting as a trusted advisor to customers on industry trends and emerging technologies
 </li>
 <li>
 Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts
 
 
 </li>
 </ul>
 
 About The Team
 
 
 
 About AWS:
 
 
 Amazon Web Services (AWS) is the world&rsquo;s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating &mdash; that&rsquo;s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
 
 
 Inclusive Team Culture - Here at AWS, it&rsquo;s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.
 
 
 Mentorship &amp; Career Growth - We&rsquo;re continuously raising our performance bar as we strive to become Earth&rsquo;s Best Employer. That&rsquo;s why you&rsquo;ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
 
 
 Work/Life Balance - We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there&rsquo;s nothing we can&rsquo;t achieve in the cloud.
 
 
 
 Basic Qualifications
 
 
 
 7+ years of experience as a technical specialist in Customer-facing roles.
 
 
 Experience driving discussions with senior personnel regarding trade-offs, best practices, project management and risk mitigation.
 
 
 Hands-on experience leading the design, development and deployment of business software at scale or current hands on technology infrastructure, network, compute, storage, and virtualization experience.
 
 
 Experience with automation, scripting (e.g., Terraform, Python) and application migration and modernization.
 
 
 Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences.
 
 
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree, or equivalent experience, in Computer Science, Engineering, Mathematics or a related field
 </li>
 <li>
 AWS experience preferred, with proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation)
 </li>
 <li>
 Experience in an Architect role or similar with strong track record of implementing AWS services in a variety of distributed computing environments
 </li>
 <li>
 Large scale migration experience Data Center to Data Center and/or Data Center to Cloud
 </li>
 <li>
 Infrastructure automation through DevOps scripting (E.g. shell, Python, Ruby, Powershell)
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Amazon Web Services EMEA SARL Branch of a Foreign Company
 
 
 Job ID: A3071740
</div>

Delivery Consultant - Infrastructure, Professional Services

<div>
 
 We help the world run better
 
 
 
 At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
 
 
 Job Title: Architecture Advisor
 
 
 
 What You'll Do
 
 
 
 The Customer Advisory Architecture Advisor (AA) works closely with SAP&rsquo;s Sales organization and the Partner ecosystem to define the account strategy. AAs are responsible for bridging the gap between the customer&rsquo;s business strategy and relevant solutions through crafting the to-be business and solution architectures and designing a transformation roadmap at the enterprise level to facilitate the customer&rsquo;s adoption of Cloud-based architectures. They are trusted advisors for the customer to achieve their desired to-be SAP-based Enterprise Architecture.
 
 
 As an Architecture Advisor (AA), you will focus on the following key areas:
 
 
 Account Planning &amp; Architecture Management Responsibilities
 
 
 <ul>
 <li>
 Support the assessment of current customer solutions from SAP and potential areas of opportunity for faster solution adoption &amp; consumption, as well as footprint expansion.
 </li>
 <li>
 Engage with customers to support sales cycles throughout the Customer Value Journey as an integral member of the SAP account team.
 </li>
 <li>
 Drive business and IT architecture definitions to ensure consistency, cooperation, and alignment with SAP organizations, the customer, and partners.
 </li>
 <li>
 Provide a linkage from the customer to SAP product development leadership.
 
 
 </li>
 </ul>
 Creating an SAP Architecture Vision for the Customer
 
 
 <ul>
 <li>
 Support building customer demand through appropriate thought leadership positioning.
 </li>
 <li>
 Understand customer&rsquo;s business process map and business model with industry reference architecture focus.
 </li>
 <li>
 Understand customer&rsquo;s current enterprise landscape and future needs.
 </li>
 <li>
 Drive the positioning of standard cloud architectures (plug &amp; play) leveraging standard cloud solutions.
 
 
 </li>
 </ul>
 Building Key Customer Architecture Deliverables: Business &amp; Solution Architecture, Target State, Transformation Roadmap
 
 
 <ul>
 <li>
 Drive business architecture and capability mapping to solution design.
 </li>
 <li>
 Ensure IT feasibility of the business capabilities mapping to SAP solution architecture.
 </li>
 <li>
 Support customer cloud transformation roadmap definition (business and application focus).
 </li>
 <li>
 Drive customer cloud/hybrid transformation roadmap definition (standard cloud application and technology focus).
 
 
 </li>
 </ul>
 Being a Trusted Architecture Advisor for the Customer
 
 
 <ul>
 <li>
 Align living roadmap with current adoption/solution consumption.
 </li>
 <li>
 Support living roadmap governance &amp; adaptation based on evolution of customer needs and SAP solutions.
 </li>
 <li>
 Drive solution expansion by highlighting value &amp; linkages to the broader SAP Portfolio
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 <ul>
 <li>
 Considerable experience with software/IT organizations as an IT Architecture or Enterprise Architecture Advisor and/or specific expertise with software solutions through Solution Management, Sales, Presales, Adoption/Consumption, Consulting or Business Development, demonstrating successful outcomes over multiple years.
 </li>
 <li>
 Represent SAP as the trusted advisor within SAP and/or the market.
 </li>
 <li>
 Deep knowledge of Cloud, Hosted Services, SaaS/ PaaS models and Cloud-based commerce/ business networks.
 </li>
 <li>
 Proven professional networks in the market to drive pipeline and revenue growth for SAP.
 </li>
 <li>
 Proven track record of success in the selected industry area, if required.
 </li>
 <li>
 Proven leadership and project management experience.
 </li>
 <li>
 Proven experience of driving tangible outcomes in Enterprise Architecture for customers.
 </li>
 <li>
 Fluency in English; any other language is an asset
 </li>
 <li>
 Education: Bachelor's degree (or equivalent) required, MBA or equivalent degree required from accredited university preferred.
 </li>
 <li>
 TOGAF or SAPIEA-10 certifications and Experience in using EAM tools is a an added value for candidates
 
 
 </li>
 </ul>
 
 Meet Your Team
 
 
 
 At the core of our mission, the Architecture Advisor team is dedicated to guiding our customers through their cloud business transformation journey. Our experts work collaboratively to deliver tailored, consistent value to every customer, ensuring they achieve the best results from their cloud investments.
 
 
 We are passionate about enhancing the end-to-end customer experience. By focusing on improving the adoption and consumption of SAP&rsquo;s products and services, we help customers unlock the full potential of their technology solutions.
 
 
 What sets our team apart is our deep understanding of each customer&rsquo;s unique industry landscape. By speaking our customers' language, we build stronger foundations of trust and credibility. This allows us to engage with them in more meaningful ways, addressing industry-specific needs, challenges, and opportunities. The better we understand our customers, the easier it becomes to foster lasting relationships that drive real business transformation
 
 
 Whether helping customers overcome obstacles or identifying new growth avenues, the Architecture Advisor team is committed to delivering value every step of the way.
 
 
 
 Bring out your best
 
 
 
 SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
 
 
 
 We win with inclusion
 
 
 
 SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
 
 
 SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
 
 
 For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
 
 
 Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
 
 
 Successful candidates might be required to undergo a background verification with an external vendor.
 
 
 
 AI Usage in the Recruitment Process
 
 
 
 For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
 
 
 Please note that any violation of these guidelines may result in disqualification from the hiring process.
 
 
 Requisition ID: 441937 | Work Area: Presales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations:
 
 
</div>

Architecture Advisor

<div>
 Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
 
 
 The company is founder-led, profitable, and growing.
 
 
 This is an exciting opportunity for an exceptional software engineer passionate about open source software, Linux, and Web Services at scale. Come build a rewarding, meaningful career working with the best and brightest people in technology at Canonical, a growing international software company.
 
 
 Canonical's Store team develops and operates a large system of backend services that power the Snap Store and Charmhub.io marketplaces. Our services are built primarily in Python, with a bit of Golang.
 
 
 We have some exciting challenges ahead including continuing to scale our production architecture, significantly expanding the range of software we can deliver through the system powering our marketplaces, and enhancing our offering for the booming world of IoT and for large Enterprise solutions.
 
 
 If you have a passion for clean APIs, have a bias towards shipping, and believe that automated tests are the key to higher velocity and reliability, you'll fit right in.
 
 
 
 What you'll do
 
 
 
 <ul>
 <li>
 Collaborate remotely with a globally distributed team.
 </li>
 <li>
 Write clean web service APIs to support both CLI and web frontend clients, using Python (and optionally Golang).
 </li>
 <li>
 Design and implement new features and enhancements from spec to production and ongoing operations at scale.
 </li>
 <li>
 Review code and technical designs produced by other engineers.
 </li>
 <li>
 Discuss ideas and collaborate on finding good solutions.
 </li>
 <li>
 Work remotely with global travel for 2 to 4 weeks for internal and external events.
 
 
 </li>
 </ul>
 
 Who you are
 
 
 
 <ul>
 <li>
 You have demonstrated professional proficiency in developing public-facing APIs and web applications using Python.
 </li>
 <li>
 You have a broad technology base but favour backend code and infrastructure.
 </li>
 <li>
 You know your way around relational and non-relational databases and can effectively design data models that perform well, and tune queries to access them.
 </li>
 <li>
 You are comfortable with Ubuntu as a development and deployment platform.
 </li>
 <li>
 You have demonstrated strong academic performance in Computer Science, STEM or a similar degree.
 </li>
 <li>
 You love technology and working with a diverse set of talented people.
 </li>
 <li>
 You are curious, flexible, articulate, and accountable.
 </li>
 <li>
 You value soft skills and are passionate, enterprising, thoughtful, and self-motivated.
 
 
 </li>
 </ul>
 
 About Canonical
 
 
 
 Canonical is a growing, international software company that works with the open-source community to deliver Ubuntu -- the world's #1 cloud operating system. Our mission is to realise the potential of free software in the lives of individuals and organisations. Our services are helping businesses worldwide to reduce costs, improve efficiency and enhance security with Ubuntu. Canonical is a unique tech company - global, remote-first, open source, with 700 professionals across 50 countries - we want to be the world's best, not biggest, global software company. With almost every team remote by default, Canonical sets the pace on the 21st-century digital workplace.
 
 
 
 What Canonical offers:
 
 
 
 Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.
 
 
 Canonical is an equal opportunity employer
 
 
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 
 
 #stack
 
 
</div>

Software Engineer - App Stores

Minds United

<div>
 Full Time
 
 
 
 Job Description
 
 
 
 Technical middleware developer who have the following skills:
 
 
 <ul>
 <li>
 Proficiency in using Oracle Integration Cloud (OIC) for integrating cloud and .....
 
 
 </li>
 </ul>
 
 Technical Middleware Developer Who Have The Following Skills
 
 
 
 <ul>
 <li>
 Proficiency in using Oracle Integration Cloud (OIC) for integrating cloud and on-premise applications
 </li>
 <li>
 Experience with adapters available in OIC for different application
 </li>
 <li>
 Familiarity with Oracle Cloud Infrastructure (OCI) API Gateway for creating, managing, and securing APIs
 </li>
 <li>
 Understanding of API deployment strategies and lifecycle management
 </li>
 <li>
 Knowledge of API security mechanisms like OAuth, API keys, and rate limiting
 </li>
 <li>
 Strong skills in RESTful API development
 </li>
 <li>
 Familiarity with API modeling languages like OpenAPI (Swagger)
 </li>
 <li>
 Understanding of API versioning, documentation, and best practices
 </li>
 <li>
 Proficient in languages like Java and Python
 </li>
 <li>
 Ability to write, test, and debug code
 </li>
 <li>
 Skills in SQL and NoSQL databases
 </li>
 <li>
 Understanding of data modeling and ETL processes
 </li>
 <li>
 Familiarity with DevOps practices and tools (e.g. Jenkins, Git, GitHub,Postman)
 </li>
 <li>
 Experience in continuous integration and continuous deployment methodologies
 </li>
 <li>
 Knowledge of testing methodologies and tools for APIs and integrations
 </li>
 <li>
 Basic knowledge of banking processes and financial services
 </li>
 </ul>
</div>

Middleware Developer

<div>
 Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
 
 
 The company is founder-led, profitable, and growing.
 
 
 Our mission is to build a next-generation private cloud infrastructure, combining KVM, Ceph, and SDN technologies to create a data center scale cloud that 'just works' and provides a mission-critical cloud for edge and core enterprise deployments. We're hiring engineering managers with experience in high-quality microservice architectures and high-performance team leadership who also have deep familiarity with Linux kernel, virtualisation, storage and networking.
 
 
 LXD components span the entire software stack from low-level kernel features to the upper level management API/CLI. Our most effective engineers are fluent in all these layers, and able to anticipate the consequences of design and engineering choices elsewhere in a complex distributed system.
 
 
 As an engineering manager at Canonical you must have a solid technical background, but your responsibility is to run an effective team and develop the colleagues you manage. You are expected to help them grow as engineers, do important work, do it outstandingly well, find professional and personal satisfaction, and work well with colleagues and the community. Technical leadership experience and a background in software engineering are necessary prerequisites for this role. You will be expected to lead, challenge, and develop engineers, positively influence the culture, facilitate technical delivery, and work with your team on strategy and execution.
 
 
 The successful candidate will have experience leading successful, collaborative engineering teams, and demonstrate the ability to solve challenging distributed systems problems and deep knowledge of Linux.
 
 
 
 
 Location
 
 
 : This is a remote position available in EMEA and the Americas.
 
 
 What you will focus on
 
 
 <ul>
 <li>
 Lead a team of remote engineers
 </li>
 <li>
 Develop talent through coaching, mentoring, feedback and hands-on career development
 </li>
 <li>
 Set and manage expectations with other engineering teams, senior management, and external stakeholders
 </li>
 <li>
 Advocate and advance modern software development practices
 </li>
 <li>
 Participate in the engineering process through code and architectural review
 </li>
 <li>
 Engage with teams at Canonical, the open source community and partners
 </li>
 <li>
 Work from home with global travel for 4 to 6 weeks per year for internal and external events
 
 
 </li>
 </ul>
 What we are looking for in you
 
 
 <ul>
 <li>
 You understand modern Linux cloud computing technologies, including networking, storage, containers and K8s
 </li>
 <li>
 You love developing and growing people and have a strong track record of doing it
 </li>
 <li>
 You are focused on success and the delivery of timely, high quality software
 </li>
 <li>
 You have a Bachelor's or equivalent in Computer Science, STEM or similar degree
 </li>
 <li>
 You have strong written and verbal technical communication skills
 </li>
 <li>
 You have experience programming in C and/or Go.
 
 
 </li>
 </ul>
 What we offer you
 
 
 We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
 
 
 <ul>
 <li>
 Distributed work environment with twice-yearly team sprints in person
 </li>
 <li>
 Personal learning and development budget of USD 2,000 per year
 </li>
 <li>
 Annual compensation review
 </li>
 <li>
 Recognition rewards
 </li>
 <li>
 Annual holiday leave
 </li>
 <li>
 Maternity and paternity leave
 </li>
 <li>
 Employee Assistance Programme
 </li>
 <li>
 Opportunity to travel to new locations to meet colleagues
 </li>
 <li>
 Priority Pass, and travel upgrades for long haul company events
 
 
 </li>
 </ul>
 
 About Canonical
 
 
 
 Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.
 
 
 Canonical is an equal opportunity employer
 
 
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 
 
</div>

Software Engineering Manager - Container and Virtualisation Infrastructure

<div>
 Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
 
 
 The company is founder led, profitable and growing.
 
 
 We are hiring a Cloud Support Engineer to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. If you have an affinity for open source development and a passion for technology, then you will enjoy working with some of the best people in the industry at Canonical.
 
 
 We regularly solve interesting, technical problems. From triaging complex Cloud environment issues, Linux kernel crashes we've never seen before to OS configuration issues and root cause analysis, we provide an expert level of support and satisfaction to our peer groups and customers. We are rapidly expanding and are looking for talented problem solvers with a passion for working on the next generation of Ubuntu solutions for our customers.
 
 
 
 Location:
 
 This is a globally remote role, unless specified otherwise.
 
 
 
 The role entails
 
 
 
 <ul>
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 Investigate issues reported by customers by researching and escalating issues
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 Work to resolve complex customer problems related to Canonical's portfolio of products.
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 Ownership of results: Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
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 Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve their issues.
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 Participate in a regular weekend working rotation.
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 Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers.
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 Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix.
 
 
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 What are we looking for in you
 
 
 
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 Professional written and spoken English with excellent presentation skills
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 Exceptional academic track record from both high school and university
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 Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path
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 Track record of going above-and-beyond expectations to achieve outstanding results
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 Hands-on and extensive working experience in supporting Linux systems including 3 or more of:
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 Virtualization / Cloud - primarily using KVM or OpenStack.
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 Containers - especially with Docker, LXD/LXC, or Kubernetes.
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 Storage technologies - block, object and network.
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 Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.).
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 Cloud computing expertise in provisioning, monitoring, orchestration, etc.
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 Advanced troubleshooting experience:
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 Linux integration with other environments (authentication/directory services, network file systems, etc.).
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 Ability to navigate effectively stack traces and logs, and advise on next steps.
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 Solid understanding of OS and Application level bugs and when to escalate to the correct team.
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 Programming fundamentals in any language.
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 Extensive Customer support experience is key:
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 Customer needs are top priority.
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 Communicate professionally, emphatically, clearly and set the right expectations.
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 Ability to travel internationally twice a year for company events up to two weeks long.
 
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 What we offer colleagues
 
 
 
 We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
 
 
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 Distributed work environment with twice-yearly team sprints in person
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 Personal learning and development budget of USD 2,000 per year
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 Annual compensation review
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 Recognition rewards
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 Annual holiday leave
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 Maternity and paternity leave
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 Employee Assistance Programme
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 Opportunity to travel to new locations to meet colleagues
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 Priority Pass, and travel upgrades for long haul company events
 
 
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 About Canonical
 
 
 
 Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
 
 
 
 Canonical is an equal opportunity employer
 
 
 
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 
 
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Cloud Support Engineer

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