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call centre - operations specialist

collections specialist

Motive

<div>
 <strong>
  Who We Are
  <br/>
  <br/>
 </strong>
 Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
 <br/>
 <br/>
 Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
 <br/>
 <br/>
 Visit gomotive.com to learn more.
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 We are seeking a detail-oriented and customer-focused Collections Specialist to join our Finance team. In this role, you will serve as the primary point of contact for all collections-related inquiries and play a critical part in managing accounts receivable. You will leverage your knowledge of billing and subscription processes to assist customers with account issues, clarify invoice details, and ensure the timely collection of outstanding payments.
 <br/>
 <br/>
 This role requires strong analytical skills, excellent communication abilities, and a customer-centric mindset. Your efforts will directly impact our cash flow, customer satisfaction, and operational efficiency.
 <br/>
 <br/>
 <strong>
  What You&rsquo;ll Do
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Serve as the primary point of contact for customers regarding account balance (CM/DM/Payment/Invoice.
  </li>
  <li>
   Proactively and reactively address billing concerns, including subscription fees and one-time charges.
  </li>
  <li>
   Manage high call volumes, handling both inbound and outbound calls (100+ calls/day).
  </li>
  <li>
   Utilize Salesforce and Zuora to investigate and resolve payment issues.
  </li>
  <li>
   Analyse and reconcile customer accounts, including reviewing historical invoices, payments, chargebacks, refunds, credits, and write-offs.
  </li>
  <li>
   Support the monthly close process by ensuring accurate period cutoffs.
  </li>
  <li>
   Collaborate cross-functionally with Sales, Customer Success, and Fulfilment teams to resolve account issues and enhance customer satisfaction.
  </li>
  <li>
   Manage assigned accounts receivable portfolios with a focus on customer retention and timely collections.
  </li>
  <li>
   Follow and continuously improve Standard Operating Procedures (SOPs) for collections processes.
  </li>
  <li>
   Respond to and resolve customer support cases related to collections in a timely manner.
  </li>
  <li>
   Generate accurate reports and forecasts on collection performance.
  </li>
  <li>
   Maintain compliance protocols and data integrity across ERP and billing systems.
  </li>
  <li>
   Participate in ad hoc financial and operational projects as needed.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required
  <br/>
  <br/>
 </strong>
 <strong>
  What We&rsquo;re Looking For:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   1&ndash;2 years of experience in a collections or customer-facing role.
  </li>
  <li>
   Strong written and verbal communication skills.
  </li>
  <li>
   High level of attention to detail, organization, and vigilance.
  </li>
  <li>
   Ability to manage time effectively and work under pressure in a fast-paced environment.
  </li>
  <li>
   Proficiency with spreadsheets (Excel/Google Sheets) and strong computation abilities.
  </li>
  <li>
   Ability to adapt to shifting priorities and work independently or as part of a team.
  </li>
  <li>
   Willingness to work flexible hours, including overtime and rotating shifts as needed.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience in SaaS collections and Quote-to-Cash processes.
  </li>
  <li>
   Familiarity with Zuora, Salesforce and Collections software.
  </li>
  <li>
   Bachelor's degree in Accounting, Finance, or a related field.
  </li>
  <li>
   An analytical mindset with the ability to identify patterns and suggest improvements.
  </li>
  <li>
   Empathy and professionalism when engaging with customers.
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
  <br/>
  <br/>
 </em>
 <em>
  Please review our Candidate Privacy Notice here.
  <br/>
  <br/>
 </em>
 <em>
  UK Candidate Privacy Notice here.
  <br/>
  <br/>
 </em>
 <em>
  The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
 </em>
</div>


Collections Specialist

<div><div><p><b>Who we are:</b></p>
<p>
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.</p>
<p>
Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.</p>
<p>
Visit gomotive.com to learn more.</p></div><p></p><div>
<p><b>
About the Role:
</b><br>
We are seeking a detail-oriented and customer-focused Collections Specialist to join our Finance team. In this role, you will serve as the primary point of contact for all collections-related inquiries and play a critical part in managing accounts receivable. You will leverage your knowledge of billing and subscription processes to assist customers with account issues, clarify invoice details, and ensure the timely collection of outstanding payments.<br>
<br>
This role requires strong analytical skills, excellent communication abilities, and a customer-centric mindset. Your efforts will directly impact our cash flow, customer satisfaction, and operational efficiency.</p>
<p><b>
What You&rsquo;ll Do:</b></p>
<ul>
<li>Serve as the primary point of contact for customers regarding account balance (CM/DM/Payment/Invoice.</li>
<li>Proactively and reactively address billing concerns, including subscription fees and one-time charges.</li>
<li>Manage high call volumes, handling both inbound and outbound calls (100+ calls/day).</li>
<li>Utilize Salesforce and Zuora to investigate and resolve payment issues.</li>
<li>Analyse and reconcile customer accounts, including reviewing historical invoices, payments, chargebacks, refunds, credits, and write-offs.</li>
<li>Support the monthly close process by ensuring accurate period cutoffs.</li>
<li>Collaborate cross-functionally with Sales, Customer Success, and Fulfilment teams to resolve account issues and enhance customer satisfaction.</li>
<li>Manage assigned accounts receivable portfolios with a focus on customer retention and timely collections.</li>
<li>Follow and continuously improve Standard Operating Procedures (SOPs) for collections processes.</li>
<li>Respond to and resolve customer support cases related to collections in a timely manner.</li>
<li>Generate accurate reports and forecasts on collection performance.</li>
<li>Maintain compliance protocols and data integrity across ERP and billing systems.</li>
<li>Participate in ad hoc financial and operational projects as needed.</li>
</ul>
<p><b>What We&rsquo;re Looking For:</b></p>
<p><b>
Required:</b></p>
<ul>
<li>1&ndash;2 years of experience in a collections or customer-facing role.</li>
<li>Strong written and verbal communication skills.</li>
<li>High level of attention to detail, organization, and vigilance.</li>
<li>Ability to manage time effectively and work under pressure in a fast-paced environment.</li>
<li>Proficiency with spreadsheets (Excel/Google Sheets) and strong computation abilities.</li>
<li>Ability to adapt to shifting priorities and work independently or as part of a team.</li>
<li>Willingness to work flexible hours, including overtime and rotating shifts as needed.</li>
</ul>
<p><b>Preferred:</b></p>
<ul>
<li>Experience in SaaS collections and Quote-to-Cash processes.</li>
<li>Familiarity with Zuora, Salesforce and Collections software.</li>
<li>Bachelor's degree in Accounting, Finance, or a related field.</li>
<li>An analytical mindset with the ability to identify patterns and suggest improvements.</li>
<li>Empathy and professionalism when engaging with customers.</li></ul><br>
<p></p>
</div><p></p><div><p><i>
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.</i></p><p></p><p><i><br>
</i></p><p><i>
The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. </i><i>It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.</i></p>
<p>
#LI-Remote</p></div></div>

Novel Energy Solutions

<div>
 Job Type
 <br/>
 <br/>
 Full-time
 <br/>
 <br/>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 <strong>
  Summary
  <br/>
  <br/>
 </strong>
 The remote Customer Collections Specialist is responsible for managing and overseeing the collection of outstanding customer payments. This role involves working closely with customers to resolve payment issues, ensuring timely collection of receivables, and maintaining positive customer relationships. The goal is to minimize bad debt and improve cash flow while providing excellent customer service.
 <br/>
 <br/>
 <strong>
  Job Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Manage Customer Accounts: Monitor and manage customer accounts to ensure timely payment of invoices. Identify and address any issues or discrepancies in billing.
  </li>
  <li>
   Collections Activities: Conduct outbound calls, send emails, and follow up with customers to collect outstanding payments. Utilize various communication methods to reach customers and resolve payment issues.
  </li>
  <li>
   Customer Interaction: Serve as the primary point of contact for customers regarding payment inquiries. Provide courteous and professional assistance to customers, addressing their concerns and resolving any disputes.
  </li>
  <li>
   Payment Plans: Negotiate and establish payment plans with customers who are experiencing financial difficulties. Ensure that payment plans are feasible and adhered to.
  </li>
  <li>
   Documentation: Maintain accurate records of all collection activities, including customer interactions, payment agreements, and follow-up actions. Update customer accounts and ensure all information is current.
  </li>
  <li>
   Reporting: Generate regular reports on collection activities, outstanding receivables, and payment status. Provide insights and recommendations to management for improving collection processes.
  </li>
  <li>
   Collaboration: Work closely with the finance and accounting teams to reconcile accounts and ensure accurate billing. Collaborate with other departments to address customer issues and improve overall customer satisfaction.
  </li>
  <li>
   Compliance: Ensure compliance with company policies and legal regulations related to collections. Stay updated on industry best practices and changes in regulations.
  </li>
  <li>
   Other duties as assigned
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  Work Environment
  <br/>
  <br/>
 </strong>
 This job generally operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.?The employee is occasionally exposed to a variety of extreme conditions at job sites. The noise level in the work environment and job sites can be loud.?
 <br/>
 <br/>
 <strong>
  Physical Demands
  <br/>
  <br/>
 </strong>
 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
 <br/>
 <br/>
 <ul>
  <li>
   While performing the duties of this role, the employee is regularly required to sit for extended periods, communicate effectively, and actively listen. Frequent use of hands and fingers is necessary for handling, feeling, and operating technical equipment.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Position Type/Expected Hours of Work
  <br/>
  <br/>
 </strong>
 This position occasionally requires long hours and occasional weekend work.
 <br/>
 <br/>
 <strong>
  Travel
  <br/>
  <br/>
 </strong>
 No travel is required for this position.
 <br/>
 <br/>
 <strong>
  Key Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree, preferably in business or communications
  </li>
  <li>
   3-5 years of experience managing a customer/client services, experience or success team
  </li>
  <li>
   Demonstrated ability to resolve customer issues
  </li>
  <li>
   Proficiency in MS Office Suite
  </li>
  <li>
   Experience in data management systems, such as Hansen or similar
  </li>
  <li>
   Experience with CRM, such as HubSpot or similar
  </li>
  <li>
   Strong attention to detail
  </li>
  <li>
   Exhibited capability of building and maintaining relationships
  </li>
  <li>
   Demonstrates understanding of the nuances of communication and interpersonal relationships
  </li>
  <li>
   Flexibility and adaptability to changing requirements
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Desired Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   1-2 years of experience in billing or service in the energy industry
  </li>
  <li>
   Experience in renewable energy
  </li>
  <li>
   Experience with Procore or similar construction management software
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  Novel Energy Solutions is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender
 </em>
 <em>
  identity
 </em>
 <em>
  or Veteran status.
  <br/>
  <br/>
 </em>
</div>


Customer Collections Specialist

Dynamic equipment and control pvt Ltd 

<p><b>Dynamic Equipment and Control</b> is hiring a <b>Senior Executive, Collection &amp; Recoveries</b> for its sister concern, <b>Dysin Automobiles Limited</b>, at its <b>Head Office, Lahore</b>.</p><p>Job Roles Includes:</p><ul><li>Make collection calls to Intimate customers before the due date of payment.</li><li>Maintain customer records and update collections ledgers.</li><li>Visiting customers locations regarding recoveries.</li><li>Coordinate with the customer, sales team, and accounts department for cheque clearing and record keeping.</li><li>Handle recovery follow-ups and collect required documentation.</li><li>Conduct customer, and bank visits when required (Job includes 50% traveling).</li><li>Assignment given by the Manager.</li></ul><p>Experience Required:</p><ul><li>Minimum <b>4 year of experience</b> in similar role, (Preferable experience in financial institutions, Banks, and real estate sector)</li></ul><p>Qualification:</p><ul><li><b>Graduation</b></li></ul><p>Technical Skills:</p><ul><li>Proficiency in MS Office</li><li>Consistent Follow-up</li><li>Good in Numbers</li></ul><p>Location:</p><ul><li><b>Canal Road, Near Doctors Hospital, Lahore</b></li></ul><p>Job Type: Full-time</p><p>Pay: Up to Rs115,000.00 per month</p><p>Application Question(s):</p><ul><li>Are your immediately available to join the job? or how much time do you require, it selected.</li></ul><p>Experience:</p><ul><li>Collection and Recoveries: 4 years (Required)</li></ul><p>Willingness to travel:</p><ul><li>50% (Preferred)</li></ul><p>Work Location: In person</p>

Senior Executive, Collection & Recoveries

MILELE

<div></div><div><div>We are seeking a detail-oriented and proactive <b>Accounts Receivable Executive</b> to manage customer billing, payments, and receivables while ensuring accurate financial reporting and compliance.</div><div>
</div><div><b>
Key Responsibilities</b></div><div><b>
1. Invoice Generation &amp; Receipts</b></div><div>
Prepare, review, and issue customer invoices accurately and on time.</div><div>
Ensure invoices comply with approved sales orders, contracts, and company policies.</div><div>
Record customer receipts (local and international) and allocate payments correctly in the accounting system.</div><div>
Maintain accurate and up-to-date accounts receivable records.</div><div><b>
2. Customer Management &amp; Reconciliation</b></div><div>
Maintain strong relationships with customers and communicate regularly regarding outstanding balances.</div><div>
Reconcile customer statements and resolve discrepancies promptly.</div><div>
Follow up on overdue receivables and support collection efforts for timely recovery.</div><div>
Address customer billing queries, disputes, and adjustments professionally.</div><div><b>
3. Financial Reporting &amp; Compliance</b></div><div>
Assist in month-end and year-end closing by preparing AR reports, aging analysis, and reconciliations.</div><div>
Ensure compliance with VAT regulations, tax requirements, and internal audit policies related to receivables.</div><div>
Support internal and external audits by providing required AR documentation and explanations.</div><div><b>
4. Process Improvement &amp; Cash Flow Management</b></div><div>
Identify opportunities to streamline accounts receivable and collection processes for increased efficiency.</div><div>
Support cash flow management by monitoring receivable aging and forecasting collections.</div><div>
Assist in strengthening internal controls related to billing, receipts, and customer credit management.</div><div></div><div><b><br>
Required Skills &amp; Qualifications</b></div><div>
Proven experience in accounts receivable, finance, or related roles.</div><div>
Strong knowledge of invoicing, payment processing, and reconciliation.</div><div>
Familiarity with accounting systems and ERP software.</div><div>
Understanding of VAT, tax regulations, and internal audit requirements.</div><div>
Excellent communication, analytical, and problem-solving skills.</div><div>
Attention to detail and ability to maintain accuracy in financial records.</div><div></div><div><b><br>
Educational Background</b></div><div>
ACCA Part Qualified, MBA, BBA, CA inter, ACMA Inter, B. Com</div></div><div></div>

Accounts Receivable Executive

Healthrix

<p><b>Overview</b><br/>As an RCM Specialist, you will play a pivotal role in the revenue cycle management process, ensuring that our healthcare operations run smoothly and efficiently. You will be responsible for managing medical billing, coding, and collections to optimize revenue flow while maintaining compliance with industry standards. Your expertise in medical terminology and coding systems will be essential in facilitating accurate documentation and processing of medical records.</p><p><b>What you&rsquo;ll do</b></p><ul><li>Review and analyze patient records to ensure accurate coding using ICD-9, ICD-10, CPT coding, and DRG (Diagnosis-Related Group) methodologies.</li><li>Process medical billing and collections efficiently to maximize revenue recovery.</li><li>Collaborate with healthcare providers to clarify documentation and coding discrepancies.</li><li>Utilize EMR (Electronic Medical Records) and EHR (Electronic Health Records) systems for data entry and retrieval of patient information.</li><li>Maintain up-to-date knowledge of medical terminology, coding guidelines, and billing regulations.</li><li>Conduct audits of medical records to ensure compliance with legal and regulatory requirements.</li><li>Provide support in resolving billing inquiries from patients or insurance companies promptly.</li><li>Assist in training staff on best practices related to medical coding and billing processes.</li></ul><p><b>Basic qualifications</b></p><ul><li>Proven experience in medical office settings with a focus on RCM processes.</li></ul><p><b>Preferred qualifications</b></p><ul><li>Proficiency in DRG, CPT coding, ICD-9, ICD-10, and general medical coding practices.</li><li>Familiarity with EMR and EHR systems for effective patient data management.</li><li>Strong understanding of medical terminology and documentation standards.</li><li>Excellent communication skills for effective collaboration with healthcare teams and patients.</li></ul><p><b>Why you&rsquo;ll love it here</b><br/>We are dedicated to fostering an environment where our employees can thrive both professionally and personally. Our commitment extends beyond just the workplace; we offer a range of benefits designed to support your overall well-being.</p><p><b>Our benefits include:</b></p><ul><li>Comprehensive health coverage options that cater to your needs.</li><li>Opportunities for professional development and continuous learning.</li><li>A supportive workplace culture that values teamwork and collaboration.</li><li>Resources aimed at enhancing your physical and mental health. Join us as we strive to enhance the quality of care through effective revenue cycle management! Your contributions as an RCM Specialist will directly impact our mission to provide exceptional healthcare services while ensuring financial sustainability.</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

RCM Specialist

Tibbi Pvt LTD

<p><b>Job Description</b></p><p><b>Position:</b><br/>Sales Specialist</p><p><b>Industry:</b> Skin Care</p><p><b>About the Company</b></p><p>Too Real is a premium skincare brand specializing in high-quality products including moisturizers, serums, and sun protection solutions. We are committed to delivering effective, safe, and innovative skincare products to our customers.</p><p><b>Role Overview</b></p><p>We are seeking a results-driven and experienced <b>Sales Specialists</b> with a strong background in the <b>skincare or cosmetic industry</b>. The ideal candidate will be responsible for driving <b>sales growth, expanding market reach, and building long-term relationships with key clients.</b></p><p><b>Key Responsibilities</b></p><ul><li>Execute <b>sales strategies</b> to achieve assigned revenue and growth targets</li><li><b>Promote and sell Too Real skincare products</b> to distributors, retailers, salons, dermatology clinics, and pharmacies</li><li><b>Develop and maintain strong professional relationships</b> with existing and prospective clients</li><li><b>Identify new business opportunities</b> and expand market penetration</li><li><b>Conduct product presentations and provide accurate product knowledge to clients</b></li><li>Monitor market trends, competitor activities, and customer feedback</li><li>Prepare <b>regular sales reports and forecasts for management review</b></li><li><b>Coordinate with marketing and operations teams</b> to support product launches and promotional activities</li><li>Ensure timely order processing, collections, and follow-ups</li></ul><p><b>Qualifications &amp; Experience</b></p><ul><li>Bachelor&rsquo;s degree in Business, Marketing, or a related field (preferred)</li><li>Minimum <b>2&ndash;4 years</b> of proven sales experience in the <b>skincare, cosmetic, or personal care industry</b></li><li>Strong understanding of skincare products and market dynamics</li><li>Excellent communication, negotiation, and interpersonal skills</li><li>Ability to work independently and manage multiple accounts</li><li>Proficiency in MS Office and basic sales reporting tools</li></ul><p><b>Key Competencies</b></p><ul><li>Results-oriented and target-driven mindset</li><li>Strong relationship management skills</li><li>Professional presentation and communication abilities</li><li>Strategic thinking with attention to detail</li></ul><p><b>Location</b></p><ul><li>Lahore - Garden Town</li></ul><p><b>Compensation &amp; Benefits</b></p><ul><li>Competitive salary with performance-based incentives</li><li>Travel and other allowances as per company policy</li></ul><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>Do you have experienced in Skin care related field ?</li><li>what is your last/current salary ?</li><li>what is your salary expectations?</li><li>How soon you can join us ?</li></ul><p>Experience:</p><ul><li>sales Specialist : 4 years (Preferred)</li></ul><p>Work Location: In person</p>

Senior Sales Manager

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