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customer support specialist

RepairDesk

<div>
 
 
 Efani
 
 is a
 
 secure mobile service provider
 
 that&rsquo;s focused on cybersecurity. It&rsquo;s built to protect users from mobile-threats like
 
 SIM swap attacks
 
 , eavesdropping, identity tracking, and other security vulnerabilities.
 
 
 
 We use a &ldquo;mobile virtual network operator&rdquo; (MVNO) model, meaning they don&rsquo;t own the physical network towers; they lease infrastructure from big U.S. carriers (like AT&amp;T and Verizon) but layer their own security on top.
 
 
 Tasks
 
 
 We&rsquo;re looking for a Customer Support Specialist with an authentic American accent and a passion for delivering a high-touch client experience. You&rsquo;ll be the first point of contact for Efani customers and you will be answering calls, handling chats, resolving issues, and ensuring every client interaction reflects our reputation for reliability and security.
 
 
 
 This is a n
 
 on-sales role
 
 , focused on support, troubleshooting, and client satisfaction.
 
 
 <ul>
 
 <li>
 Answer inbound calls, chats, and emails from Efani customers promptly and professionally.
 </li>
 
 <li>
 Assist clients with SIM activations, plan questions, billing inquiries, and troubleshooting.
 </li>
 
 <li>
 Maintain a calm, polite, and confident tone &mdash; always representing Efani&rsquo;s premium image.
 </li>
 
 <li>
 Accurately record customer interactions and resolutions in the CRM/support system.
 </li>
 
 <li>
 Escalate complex or technical issues to internal specialists when needed.
 </li>
 
 <li>
 Collaborate with the operations and engineering teams to improve customer experience.
 </li>
 
 <li>
 Follow scripts and SOPs, but also apply judgment to deliver empathetic, human support.
 </li>
 
 </ul>
 
 
 
 KPIs / Success Metrics
 
 
 
 <ul>
 
 <li>
 
 Average response &amp; resolution time
 
 </li>
 
 <li>
 
 Customer satisfaction (CSAT) or NPS score
 
 </li>
 
 <li>
 
 Call quality and professionalism ratings
 
 </li>
 
 <li>
 
 Adherence to support scripts and SOPs
 
 </li>
 
 </ul>
 
 Requirements
 
 <ul>
 
 <li>
 
 2&ndash;5 years in customer support or client success (telecom, fintech, or SaaS preferred).
 
 </li>
 
 <li>
 
 Fluent English with a
 
 
 
 clear, neutral, or American accent
 
 
 
 &mdash; tested during interview.
 
 </li>
 
 <li>
 
 Confident on the phone and able to de-escalate challenging situations.
 
 </li>
 
 <li>
 
 Comfortable using CRM or ticketing tools (HubSpot, Zendesk, Intercom, or similar).
 
 </li>
 
 <li>
 
 Excellent written communication for chat and email support.
 
 </li>
 
 <li>
 
 Stable internet, quiet workspace, and professional audio setup for call handling.
 
 </li>
 </ul>
</div>

Customer Support Specialist

Digitech Outsourcing Solution

We are seeking candidates for the STR project who are flexible with rotational shifts and possess a sharp, quick-thinking mindset suited to a fast-paced support environment.Job duties include:<ul><li>Delivering high-quality support via chat, email, and phone</li><li>Assisting guests with administrative and account-related queries</li><li>Ensuring prompt, clear, and accurate communication to resolve guest concerns efficiently</li></ul>Skillset Requirements:<ul><li>Good English writing and speaking skills</li><li>Can speak fluently with a neutral accent</li><li>Write English without grammatical errors</li><li>Good typing speed and can learn new systems</li><li>Is able to manage different shift timings</li></ul>Compensation &amp; Benefits:<ul><li>Rs. 75,000 to Rs. 80,000 salary</li><li>Yearly increments and bonuses.</li><li>Collaborative yet fun-loving atmosphere: space that fosters employee well-being</li><li>Fuel Allowance</li><li>Career-oriented environment and room to grow</li><li>Paid Leaves</li></ul>We are hiring on an immediate basis, and the training period is paid. If you have good communication skills, submit your CV today.Job Type: Full-timePay: Rs75,000.00 - Rs80,000.00 per monthApplication Question(s):<ul><li>Are you flexible with the timings?</li></ul>Experience:<ul><li>CSR: 1 year (Preferred)</li></ul>Language:<ul><li>English fluently? (American Accent) (Preferred)</li></ul>Work Location: In person

ibex. Pakistan

<div>
 Do you think you have what it takes to talk your way through customers and bring about a positive change in customer engagement? We are looking for an incredible resource who can do wonders in the world of CX. Hence, when a regular person is having difficulty in handling or resolving any particular customer grievance - that is where you come into the play.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 O Levels/Matriculation or above
 </li>
 <li>
 Excellent Written and Verbal English communication
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Deliver exceptional customer experience as measured by performance objectives and in accordance of the core values of our client
 </li>
 <li>
 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
 </li>
 <li>
 Providing alternatives to products/items, which are not available on the ecommerce website
 </li>
 <li>
 Follow standard processes and procedures when it comes to providing the resolution
 </li>
 <li>
 Staying up to date with latest updates on system information, process changes and future updates
 </li>
 </ul>
</div>

Customer Support Specialist - International

Planlab Solutions

Please read the job description carefully before applying to ensure your qualifications and availability align with the role.Location: Model Town Link Road, Lahore Shift Timing: 12:00/1:00 PM onwards (9-hour shift) Type: Full-time | On-siteAbout the Role: PlanLab Solutions is seeking a highly motivated, customer-focused, and fluent English speaker to join our dynamic support team as a Customer Service Representative. In this role, you will be responsible for delivering exceptional customer experiences across email, live chat, and phone channels while assisting international clients with professionalism and empathy.This is not a sales or commission-based position &mdash; we focus on providing quality customer support and building long-term relationships.Key Responsibilities<ul><li>Manage and respond to customer inquiries via email, live chat, and phone in a timely and professional manner.</li><li>Resolve customer issues and complaints by identifying root causes, providing effective solutions, and ensuring follow-up for satisfaction.</li><li>Maintain accurate and up-to-date records of customer interactions and information.</li><li>Provide detailed product information, troubleshooting assistance, and general support to clients.</li><li>Collaborate with internal teams to ensure efficient issue resolution and customer success.</li><li>Stay updated with product and industry developments to deliver knowledgeable and effective support.</li><li>Handle multiple tasks efficiently while maintaining a calm and professional demeanor.</li></ul>Requirements<ul><li>Fluent in English &mdash; excellent verbal, written, and listening skills are mandatory.</li><li>Proven experience in email, chat, and phone support (international campaigns handling preferred).</li><li>Experience using Zendesk, Gorgias, Tidio, and other customer support or CRM tools.</li><li>Strong problem-solving skills and the ability to think critically under pressure.</li><li>Proficiency in MS Office (Word, Excel) and general computer operations.</li><li>Strong customer service orientation with empathy and patience.</li><li>Ability to work independently and collaboratively within a team.</li><li>Flexibility to work Afternoon shifts, weekends, and holidays if required.</li><li>At least a High School Diploma or equivalent (Bachelor&rsquo;s degree preferred).</li></ul>Why Join PlanLab Solutions?<ul><li>Collaborative and growth-oriented work culture.</li><li>Opportunity to work with international clients and campaigns.</li><li>No sales pressure or targets &mdash; pure customer support focus.</li><li>Training and skill development opportunities.</li><li>Competitive compensation and shift allowances.</li></ul>How to Apply: If you are passionate about customer service and thrive in a dynamic environment, we&rsquo;d love to hear from you! Please send your resume along with a cover letter highlighting your relevant experience, communication skills, and tools expertise. Only shortlisted candidates will be contacted for an interview.Job Type: Full-timePay: Rs35,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>How would you rate your English proficiency between 1 to 10 (verbal, written, and listening)?</li><li>Do you have experience writing professional emails and handling live chat support?</li><li>Can you confidently handle both inbound and outbound calls with international customers without relying on a script?</li><li>Are you available to work the required Afternoon shift (starting 12:00/1:00 PM onwards, 9 hours)?</li><li>Which customer support tools have you used before (e.g., Zendesk, Gorgias, Tidio, etc.)?</li><li>What is your current salary?</li><li>What is your expected salary?</li></ul>Work Location: In person

Customer Support Specialist (Afternoon Shift)

SoftSquare

<div>
 
 Job Description
 
 
 
 We are seeking a Customer Support &amp; Dispatch Specialist assist customers with inquiries, resolve issues, and ensure a positive experience. Strong communication, problem-solving skills, and a customer-centric mindset are essential.
 
 
 
 Qualification:
 
 Diploma or Bachelor&rsquo;s Degree
 
 
 
 Experience:
 
 1-2 years
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Respond to customer inquiries via phone, email, chat, or social media in a professional and friendly manner.
 </li>
 <li>
 Provide timely and accurate information regarding products, services, and policies.
 </li>
 <li>
 Troubleshoot and resolve customer issues or escalate to the appropriate department when necessary.
 </li>
 <li>
 Document customer interactions in the CRM system and track follow-up actions.
 </li>
 <li>
 Identify and suggest improvements to processes to enhance the customer experience.
 </li>
 <li>
 Collaborate with other team members and departments to ensure a smooth customer experience.
 </li>
 <li>
 Stay updated on product and service updates to provide accurate support.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Diploma or Associate&rsquo;s or Bachelor Degree
 </li>
 <li>
 1-2 years of customer service experience
 </li>
 <li>
 Proficiency in CRM systems
 </li>
 <li>
 Strong communication skills (verbal and written)
 </li>
 <li>
 Ability to resolve customer issues
 </li>
 <li>
 Excellent problem-solving and multitasking abilities
 </li>
 <li>
 Familiarity with customer support software and ticketing systems
 </li>
 <li>
 Positive customer-focused attitude
 </li>
 <li>
 Ability to work independently and as part of a team
 </li>
 <li>
 Maintain professionalism in high-pressure situations
 </li>
 </ul>
</div>

Customer Support & Dispatch Specialist

TalentPop App

<div>
 Customer Support and Sales Specialist | Remote (E-commerce Success Specialist)
 
 
 Be the Strategic Face of the Brand: Support, Retain, and Grow Revenue.
 
 
 
 TalentPop App
 
 is the strategic partner to high-growth e-commerce brands, helping them optimize every customer interaction. We are looking for a hybrid, results-driven
 
 Customer Support and Sales Specialist
 
 &mdash;a role where you own the customer experience from initial contact through retention and expansion.
 
 
 This is a vital, dual-focus position for a professional who is equally adept at
 
 solving complex problems
 
 (Support) and
 
 identifying commercial opportunities
 
 (Sales). If you are motivated by providing world-class service while actively contributing to measurable revenue growth through upselling, cross-selling, and retention, we want you on our team.
 
 
 
 IMMEDIATE ACTION REQUIRED: APPLICATION FAST-TRACK!
 
 
 
 To ensure your application is reviewed by the **Recruitment Team**, you
 
 must
 
 follow these critical steps exactly. **Applications that do not choose 'Brand Concierge' and enter the correct code WILL NOT be reviewed.**
 
 
 <ul>
 <li>
 When selecting the position during your application, please choose &ldquo;Brand Concierge&rdquo; from the list of available roles.
 </li>
 <li>
 In the application form, you&rsquo;ll be asked for an application code &ndash; please enter CSSS in that field.
 
 
 </li>
 </ul>
 Your Dual-Impact Responsibilities: Support and Sales Growth
 
 
 You will bridge the gap between service and sales, directly influencing customer loyalty and revenue expansion.
 
 
 <ul>
 <li>
 Customer Success &amp; Retention (Support Focus)
 </li>
 <li>
 Expert Problem Solving: Serve as the primary point of contact for complex customer inquiries, providing timely and accurate solutions via chat, email, and phone.
 </li>
 <li>
 Service Excellence: Maintain high customer satisfaction (CSAT) scores by troubleshooting product issues, guiding users through features, and ensuring rapid resolution.
 </li>
 <li>
 Proactive Support: Identify potential churn risks and implement proactive communication strategies to retain customers and drive long-term loyalty.
 </li>
 <li>
 Revenue Generation &amp; Expansion (Sales Focus)
 </li>
 <li>
 Opportunity Identification: Actively listen to customer needs and pain points to identify and present upsell or cross-sell opportunities for premium features, services, and expanded contracts.
 </li>
 <li>
 Negotiation &amp; Closure: Manage the end-to-end sales process for qualified expansion leads, leading product demonstrations, negotiating terms, and closing deals to hit monthly revenue targets.
 </li>
 <li>
 Product Education: Become a product expert, effectively articulating the ROI and value proposition of our solutions to help customers see the path to greater success.
 
 
 </li>
 </ul>
 What You Bring: The Service-to-Sales Skillset
 
 
 We are seeking a professional with a proven background in high-touch customer interaction and a clear sales orientation.
 
 
 <ul>
 <li>
 Hybrid Experience: 1+ years of proven, hands-on experience in a combined Customer Support, Customer Success, or Inside Sales role, ideally within a SaaS or E-commerce environment.
 </li>
 <li>
 Communication Mastery: Exceptional professional verbal and written communication skills with the ability to maintain composure under pressure and clearly articulate value.
 </li>
 <li>
 Tech Proficiency: Familiarity with CRM (e.g., HubSpot, Salesforce) and Helpdesk software (e.g., Zendesk, Intercom).
 </li>
 <li>
 Metrics Driven: Motivation to meet and exceed KPIs related to both service quality (CSAT, Resolution Time) and sales revenue (Expansion Quota).
 </li>
 <li>
 E-commerce Acumen: Understanding of e-commerce business operations, common challenges, and the importance of customer service in the digital retail ecosystem.
 
 
 </li>
 </ul>
 Our Commitment to You: Rewards and Flexibility
 
 
 We invest in specialists who are key to our customer and revenue growth.
 
 
 <ul>
 <li>
 Incentive Pay: Competitive base salary plus an aggressive commission structure and bonuses tied directly to expansion and retention revenue.
 </li>
 <li>
 Work Flexibility: 100% permanent work-from-home setup&mdash;zero commute required.
 </li>
 <li>
 Benefits: Comprehensive health coverage (HMO or monthly stipend) and generous paid time off.
 </li>
 <li>
 Growth: Clear paths for career advancement into Customer Success Management, Account Management, or Senior Sales roles.
 
 
 </li>
 </ul>
 Technical Setup Requirements (Remote)
 
 
 <ul>
 <li>
 A reliable personal computer or laptop (i5 processor or modern equivalent).
 </li>
 <li>
 A stable, high-speed, and reliable wired internet connection (minimum 15 Mbps download and upload speed) for crystal-clear video calls.
 </li>
 <li>
 A quiet, professional workspace suitable for conducting clear, uninterrupted customer interactions.
 
 
 </li>
 </ul>
 
 Ready to turn customer service into a growth engine? Apply today to become our next E-commerce Success Specialist!
 
</div>

Customer Support and Sales Specialist

GMS DIGITALS SMC PVT LTD.

Must Read the job description before applying:Job Title: Client Onboarding Specialist (Female) Location: Divine Mega 2, Ghazi Road, Opp Devsinc, Bhatta Chowk Lahore Working Hours: 9:00 AM &ndash; 6:00 PM (Monday to Friday, Saturday/Sunday Off) Salary: Starting from 80,000 PKR + Deal-closing bonus Job Type: Full-time (Urgent Hiring) - OnsiteCompany: GMS DIGITALS (https://gmsdigitals.com/)About the Role: We are seeking a motivated, detail-oriented Client Onboarding Specialist (Female) to handle all incoming WhatsApp inquiries, convert prospects into paying customers, and ensure an exceptional post-sale experience.Responsibilities:<ul><li>Respond promptly and professionally to client queries received via WhatsApp.</li><li>Understand client needs, pitch relevant services, and close sales deals to successfully onboard new clients.</li><li>Coordinate with internal teams to resolve issues and follow up on the onboarding process until completion.</li><li>Track conversion rates and suggest improvements to boost client satisfaction &amp; revenue.</li></ul>Requirements:<ul><li>Female candidates only.</li><li>Minimum 1 year of experience in client onboarding, customer support, telesales, or chat-based sales.</li><li>Excellent typing speed and command of English.</li><li>Proficient in Microsoft Office and familiar with basic CRM tools.</li></ul>Job Type: Full-time Work Location: In person Pay: Up to Rs: 80,000 PKR + Deal-closing bonusJob Type: Full-timePay: Rs80,000.00 per monthWork Location: In person

Client Onboarding Specialist (Female)

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