accountant

marketing specialist

sales manager

account manager

data analyst

commercial analyst

Signify

<div>
 
 About Signify
 
 
 
 Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.
 
 
 At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.
 
 
 Join us, and together, we&rsquo;ll transform our industry, making a lasting difference for brighter lives and a better world.
 
 
 
 More About The Role
 
 
 
 This is an exciting job opportunity for you to light the way as a Business Analyst in Cairo with Signify.
 
 
 The role orchestrates activities to enable cross-functional teams to deliver commercial marketing excellence by; establishing effective Sales &amp; Marketing processes; educating Sales &amp; Marketing communities on best ways of working; and enabling them with appropriate tools
 
 
 
 OPERATIONAL
 
 
 
 <ul>
 <li>
 BPE responsibility
 </li>
 <ul>
 <li>
 Maintain and optimize Sales &amp; Marketing processes (M2O domain).
 </li>
 <li>
 Define and manage the implementation of projects to increase the success level of commercial Sales &amp; Marketing organization.
 </li>
 <li>
 Create process training materials for users.
 </li>
 <li>
 Track process compliance by users through KPIs and specific dashboards.
 </li>
 <li>
 Develop standard reports and commercial analysis to support the sales performance management
 </li>
 <li>
 Analysis and reporting on various sales metrics from tools like DMS, SFA, Mylighting, SFDC etc
 </li>
 <li>
 Supports the sales incentive process for one or more commercial channels.
 </li>
 <li>
 Develop and conduct sales analytics using customer, competitor, and market data to translate them into actionable Sales &amp; Marketing strategies. Review and communicate findings and recommendations to senior management.
 
 
 </li>
 </ul>
 </ul>
 <ul>
 <li>
 Center of Excellence responsibility
 </li>
 <ul>
 <li>
 Build excellence in Sales and Marketing job families through role guidance (playbooks).
 </li>
 <li>
 Curate a learning curriculums for the job families.
 </li>
 <li>
 Build and maintain active job family communities to facilitate cross market dialogue and best practice sharing.
 
 
 </li>
 </ul>
 </ul>
 <ul>
 <li>
 Business Applications Ownership responsibility
 </li>
 <ul>
 <li>
 Own and drive improvements of selected business applications (tools) in line with overall business needs and ambitions.
 </li>
 <li>
 Maintain an active Change Control Board for owned applications.
 </li>
 <li>
 Identify and propose new applications for commercial organization.
 
 </li>
 </ul>
 </ul>
 
 FINANCIAL
 
 
 
 <ul>
 <li>
 Support revenue growth &amp; profitability optimization.
 </li>
 <li>
 Optimize A&amp;P effectiveness though &ldquo;Market Effectiveness Framework&rdquo;
 </li>
 <li>
 Support the management of own budget
 </li>
 <li>
 Ensures frequent and efficient reporting and communication.
 
 
 </li>
 </ul>
 
 CUSTOMER
 
 
 
 <ul>
 <li>
 Leverage customer and external expertise to foster an outside-in perspective and deliver a rich customer
 </li>
 <li>
 experience.
 
 
 </li>
 </ul>
 
 PEOPLE
 
 
 
 <ul>
 <li>
 Drive cross functional collaboration, strategic focus, and organization agility.
 </li>
 <li>
 Build organizational capabilities in Sales and Marketing roles, processes, and applications.
 </li>
 <li>
 Drive integrity &amp; compliance with GB
 </li>
 <li>
 Collaborates effectively and efficiently with internal and external stakeholders
 
 
 </li>
 </ul>
 
 More About You
 
 
 
 While we value and appreciate all applicants, we believe that the following experience and skills will be needed to shine brightly in this job opening:
 
 
 <ul>
 <li>
 Advanced skills with spreadsheets, databases, pivot tables and data query logic
 </li>
 <li>
 Knowledge of digitation and sales performance management
 </li>
 <li>
 Able to flex and adapt to changing business condition
 </li>
 <li>
 Process development &amp; optimization
 </li>
 <li>
 Cross-functional/regional project management
 </li>
 <li>
 Strategic Sales and Marketing
 </li>
 <li>
 Technical (application) competence
 
 
 </li>
 </ul>
 
 Everything we&rsquo;ll do for you
 
 
 
 You can grow a lasting career here. We&rsquo;ll encourage you, support you, and challenge you. We&rsquo;ll help you learn and progress in a way that&rsquo;s right for you, with coaching and mentoring along the way. We&rsquo;ll listen to you too, because we see and value every one of our 27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together.
 
 
 Come join us, and together we can light up the future.
</div>

Commercial Analyst

Lafarge Egypt

<div>
 
 
 
 WHO IS LAFARGE?
 
 
 
 
 As a member of Holcim Group, a global leader in innovative and sustainable building solutions, Lafarge is enabling greener cities, smarter infrastructure, and improved living standards all over Egypt. With sustainability at the core of our strategy, we are becoming a net-zero company, thriving with our people and communities. Lafarge Egypt launched one of the largest cement plants in the MENA region which is located in Ain Al-Sokhna, with a plant capacity of 9.5 MT and 5 state-of-the-art production lines. Through its established business operations in Cement, Ready-Mix concrete, Lafarge Egypt has demonstrated its commitment to the provision of sustainable building materials. Lafarge Egypt continuously seeks to meet the needs of a wide range of customers including but not limited to individual homebuilders, large construction companies, architects, or local artisans, powered by 1500 passionate employees.
 
 
 
 
 
 
 
 Overview:
 
 
 
 <ul>
 <li>
 As our Senior Sales Analyst, you won&rsquo;t just report numbers; you will own the narrative of our commercial performance. You will translate complex data sets from our Cement and Ready-Mix business into actionable strategies, empowering our sales leadership to make high-stakes decisions with confidence and speed.
 </li>
 </ul>
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 
 1-Health &amp; Safety:
 
 
 
 
 Adhere to and enforce relevant legislation and policies and ensure that highest degree of safety and safe working practices are maintained.
 
 
 
 
 
 
 
 2-Functional:
 
 
 
 
 
 Commercial Strategy &amp; Growth Forecasting:
 
 Play a pivotal role in the annual strategic cycle (MTP &amp; Budgeting) by providing data-driven sales forecasts and identifying long-term growth trends.
 
 
 
 
 
 
 Pricing Intelligence &amp; Revenue Optimization:
 
 Act as a strategic advisor to the commercial team by managing complex price structures. You will ensure our pricing remains competitive yet profitable, maintaining full alignment with market dynamics.
 
 
 
 
 
 
 Advanced Data Visualization (QlikView):
 
 Design and lead the deployment of dashboards. You aren&rsquo;t just building reports; you&rsquo;re creating intuitive tools that allow the sales team to "see" their performance at a glance.
 
 
 
 
 
 
 Opportunity &amp; Threat Detection:
 
 Proactively identify gaps and emerging market threats. You will be the "early warning system" that spots untapped opportunities for market share gains.
 
 
 
 
 
 
 Commercial Insights :
 
 Support commercial month-end reviews by translating financial results into "Commercial Stories" explaining the
 
 why
 
 behind the numbers to help the team pivot effectively.
 
 
 
 
 
 
 Market Intelligence &amp; Competitive Mapping:
 
 Serve as the custodian of cement market data. You will synthesize information from governmental authorities and field intelligence to map out our position against competitors.
 
 
 
 
 
 
 Agile Decision Support:
 
 Deliver high-impact reports (Daily to Yearly) that cut through the noise, providing the stakeholders with the bottom line needed for immediate action.
 
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 
 Education:
 
 
 
 <ul>
 <li>
 Bachelor Degree of Business Administration or Economics.
 </li>
 </ul>
 
 
 
 
 
 
 Needed Skills (The ideal candidate should):
 
 
 
 <ul>
 <li>
 Be familiar with Analytics &amp; Data Integration platforms Ex: Qlik Analytics.
 </li>
 <li>
 Have a Background in Market Research &amp; Forecasting.
 </li>
 <li>
 Have an excellent understanding of market trends and their effects on the business.
 </li>
 <li>
 Have an English Profile of
 
 B2-C1
 
 </li>
 <li>
 Possess excellent Analytical, Communication &amp; Leadership skills.
 </li>
 </ul>
 
 
 
 
 
 
 Experience:
 
 
 
 <ul>
 <li>
 2-4 years of experience in a relevant industry is a
 
 
 MUST.
 
 
 </li>
 <li>
 Previous experience in Sales Analysis, Commercial Analysis or Strategy is
 
 highly preferred.
 
 </li>
 </ul>
 
 
 
 
 
 
 Work Location:
 
 
 
 <ul>
 <li>
 Lafarge Egypt HQ - New Cairo
 </li>
 </ul>
 
 
 
 
 
 
 WHO ARE LAFARGE PEOPLE?
 
 
 
 
 Lafarge people are passionate about finding better ways to build. They embrace innovation and improvement with a pioneering spirit. They work as trusted partners, creating better solutions and experiences for their customers, communities, and colleagues.
 
 
 
 
 
 
 
 YOUR LAFARGE EXPERIENCE
 
 
 
 
 At Lafarge, there is endless opportunity for you to play your part. Whether you&rsquo;re in a technical, managerial, or frontline role, you can shape a career that works for you. With us you&rsquo;ll have the chance to embrace the passion we share for our planet. You&rsquo;ll be encouraged to seek out diverse perspectives, share your ideas, and build the skills and connections you need to perform at your best. Because it&rsquo;s only when we work together in a culture where everyone thrives, that we can build the world we all want to live in.
 
</div>

Senior Sales Analyst

Etisalat

<div><div>CVM Proposition Senior Analyst.Digital, Fintech, CRM &amp; Terminals - (250002N4)</div><div>
Description<div></div> 
Job Purpose
RResponsible for developing and managing CVM-driven handset propositions and activations that drive device sales, network upgrade adoption and incremental revenue through targeted engagement, FinTech &amp; lifestyle integrations, and VAS bundling.
Key Objectives:
1. Drive handset and accessory revenue through targeted CVM propositions, upsell and cross-sell packages.
2. Increase device upgrade and network upgrade adoption via proposition bundling and channel activations.
3. Integrate FinTech &amp; lifestyle services into handset propositions to improve offer attractiveness and wallet penetration.
4. Enable effective channel execution across telesales, retail and online to maximize conversion and attach rates.
5. Own insurance VAS performance and bundling with handset propositions.
6. Monitor and report on CVM proposition performance, providing insights and recommendations to optimize conversion, revenue, and customer engagement.
The role focuses on proposition design (segmented &amp; spend-based), channel enablement, insurance VAS management, and end-to-end GTM execution to maximize handset and service monetization.
KEY ACCOUNTABILITIES:
1. CVM Propositions &ndash; Customer Engagement Driven Offers<ul><li>Develop and manage CVM-driven handset and accessory propositions aligned to customer segments and commercial objectives.</li><li>Lead upselling, cross-selling and spend-based reward mechanics (e.g., &ldquo;buy with value X and get discount Y&rdquo;, device discount on activating a new line).</li><li>Design segmentation-based offers (high-value add-ons such as Apple Add-on packages) to maximize wallet share and device attach rates.</li><li>Monitor customer behaviour data to refine proposition mechanics and personalization rules.</li></ul>
2. Network Upgrade Propositions<ul><li>Develop offers to encourage existing customers to adopt network upgrades (e.g., 4G 5G migration, premium plan migration).</li><li>Bundle handset/device discounts, loyalty-style incentives or cashback with network upgrades to drive adoption.</li><li>Align with sales and marketing to create targeted campaigns tied to network upgrade windows and handset availability.</li><li>Track uplift in device upgrade penetration, network upgrade take-rate, and associated revenue impact.</li></ul>
3. FinTech &amp; Lifestyle Services Integration<ul><li>Design discounts and exclusive handset/accessory offers based on engagement with FinTech and lifestyle services.</li><li>Collaborate with FinTech partners to enable mechanics such as cashback to wallets on device purchases, BNPL carve-outs, or wallet-linked discounts.</li><li>Coordinate with marketing and sales to promote bundled FinTech+device offers (e.g., cashback on wallet when purchasing device; gift voucher on next purchase).</li><li>Measure impact of FinTech integrations on device attach, average transaction value and offer conversion.</li></ul>
4. Sales Channels Optimization (CVM-Focused)<ul><li>Partner with telesales to create personalized handset upgrade and cross-sell scripts and bundles.</li><li>Enable targeted in-store activations (e.g., happy hour promotions in selected stores or FinTech standalone stores).</li><li>Ensure CVM propositions are executable across channels (retail, online, telesales) and provide channel playbooks, training and tools.</li><li>Monitor channel conversion metrics and optimize channel mix and creative accordingly.</li></ul>
5. VAS Management &ndash; Insurance<ul><li>Own the insurance VAS proposition for handset sales: packaging, pricing, promotion and attach incentives.</li><li>Drive insurance attach rate through proposition mechanics, channel enablement, and partner coordination.</li><li>Monitor VAS revenue contribution and profitability per handset campaign.</li></ul>
6. End-to-End Execution (GTM Execution)<ul><li>Lead GTM readiness and execution for CVM propositions: campaign setup, creative approvals, device allocation alignment and go-live coordination.</li><li>Coordinate with analytics, IT/CRM, procurement and retail operations to ensure flawless proposition delivery.</li><li>Track campaign performance (ROI, conversion, attach rate, device penetration) and propose optimizations.</li></ul>
7. Reporting &amp; Performance Management<ul><li> Own weekly / monthly reporting for all CVM-driven propositions including conversion, uplift vs baseline, device attach rates, network upgrade take-rate and revenue contribution.</li><li> Maintain dashboards and performance views in alignment with analytics, finance and BI teams.</li><li> Highlight opportunities, leakage points and optimization recommendations based on funnel data.</li><li> Provide performance readouts to commercial leadership and secure alignment on next wave / next campaign adjustments</li></ul>
Key Performance Indicators (KPIs)
<ul><li>Device &amp; Accessory Revenue (incremental revenue from CVM propositions)</li><li>Device Upgrade / Network Upgrade Take-Rate (adoption % from targeted campaigns)</li><li>Offer Conversion Rate (visitors/contacts purchase under campaign)</li><li>Insurance VAS Attach Rate (insurance sold per device sold)</li><li>FinTech Integration Impact (wallet/BNPL usage contribution to device sales)</li><li>Campaign ROI and CPA (cost per acquisition)</li><li>Device Penetration for targeted models / premium device mix</li></ul><div> 
</div></div><div>
Qualifications<div></div> 
QUALIFICATIONS_ESSENTIAL<ul><li>Bachelor&rsquo;s degree in Marketing, Business Administration, Economics, Data Analytics or related field.</li><li>Master&rsquo;s (MBA) is an advantage but not required.</li></ul> 
QUALIFICATIONS_DESIRABLE
N/A 
EXPERIENCE_ESSENTIAL<ul><li>5&ndash;8 years of experience in CVM, propositions, product management or commercial roles within telecommunications, retail finance, or technology.</li><li>Proven track record in proposition design, GTM execution and driving device or add-on monetization.</li></ul> 
EXPERIENCE_DESIRABLE
N/A 
CERTIFICATIONS_ESSENTIAL
N/A<div> 
</div></div><div>
Job: Senior Analyst</div><div>
Organization: Etisalat-Misr</div><div>
Job Posting: 08/Mar/2026, 4:39:50 AM</div></div>

CVM Proposition Senior Analyst.Digital, Fintech, CRM & Terminals

Acino

<div>The CRM Analyst is responsible for managing, analyzing, and optimizing customer relationship management (CRM) systems to support the commercial organization. This role ensures high data quality, delivers actionable insights, and drives effective utilization of CRM tools by sales, marketing, and medical teams. The CRM Analyst partners closely with Sales Force, Marketing, Digital, and IT to maximize customer engagement and field force productivity. 


Key Responsibilities
<ul>
<li>Maintain, configure, and optimize the CRM platform (e.g., Salesforce, OCE).</li>
<li>Ensure data accuracy, consistency, and completeness across all customer and activity records.</li>
<li>Manage user access, workflows, and system updates in coordination with IT and global teams.</li>
</ul><ul><li>Provide day‑to‑day support to sales teams on CRM usage, reporting, and troubleshooting.</li>
<li>Conduct CRM training for new recruits and refresher training for existing users.</li>
<li>Monitor CRM adoption and recommend interventions to improve usage.</li>
</ul><ul><li>Analyze CRM activity data to identify trends in customer engagement, sales call effectiveness, coverage, and frequency.</li>
<li>Generate dashboards and reports for Sales, Commercial Excellence, and Marketing teams.</li>
<li>Evaluate campaign performance and customer journey insights to support omnichannel execution.</li>
</ul><ul><li>Collaborate with cross‑functional teams to improve CRM workflows, segmentation, targeting, and call planning.</li>
<li>Support SFE initiatives such as territory optimization, KPI tracking, and incentive input validation.</li>
<li>Recommend enhancements to CRM system features and business processes.</li>
</ul><ul><li>Ensure all CRM processes align with company regulations, data privacy, and internal SOPs.</li>
<li>Conduct periodic audits to maintain high data quality and compliance standards.</li></ul> 


Qualifications &amp; Experience:
<ul>
<li>Bachelor&rsquo;s degree in business, Computer Science, Pharmacy, Engineering, Data Analytics, or related field.</li>
<li>2&ndash;5 years of experience in CRM, data analytics, or commercial excellence&mdash;preferably in the pharmaceutical or healthcare industry.</li>
<li>Strong proficiency in CRM systems such as:</li>
<li>Solid analytical skills with experience using: Excel / Power PI / SQL is a plus.</li>
</ul><ul><li>Understanding of database structures and data integration processes.</li>
<li>Ability to analyze and interpret sales activity, customer data, and field force performance metrics.</li>
<li>Experience building dashboards, reports, and automated insights.</li>
</ul><ul><li>Strong communication and stakeholder management skills.</li>
<li>Ability to work cross‑functionally with sales, marketing, IT, and compliance.</li>
<li>High attention to detail with structured problem‑solving capability.</li>
<li>Proactive, customer‑centric mindset with a passion for enabling commercial teams.</li>
</ul><ul><li>Familiarity with multichannel marketing data (emails, events, detailing).</li>
<li>Understanding of SFE metrics (coverage, frequency, call quality, KPIs).</li></ul> 


This is the opportunity to join a very dynamic organization, where decisions are taken fast and where you can actively participate in shaping our future. If this sounds exciting, we would love to hear more about you!</div>

CRM Analyst

Schneider Electric

<div>Job Description:

Your Mission:<ul><li>
Analyse reasonably complex RFQs (Request For Quotation) within core business and with few unreleased contents and prepares costing as per processes and tools.
</li><li>Prepare offer documentation consistent with Delegation of Authority, validation in bFO.
</li><li>Perform advanced risk analysis. Drafts mono-BU / moderate size / complexity tenders (Cat-A/B).
</li><li>Support the Opportunity Leader during customer negotiations and closing of the deal.</li></ul>
Your Role:<ul><li>
Analyse RFQs (Request for Quotation) from Customer</li><li>
Assist Account Manager (Sales) during technical and commercial clarification pertaining proposal with clients.</li><li>
Follow Schneider Electric Tendering governance process. Participate in S1/ SOC/RSOC/P0 review calls.</li><li>
Work with Cross Functional Teams including finance, contracts, procurement, SRM, legal, etc.</li><li>
Prepare design schemes and solutions (point schedules, system architectures, BOQ&rsquo;s etc) based on the requirements and client requests. Prepare costing as per standard process and tools.</li><li>
Prepare offer documentation consistent with validated data provided by sales team.</li><li>
Closely work with sales for offer submissions complying to internal process &amp; necessary approval in place before offer submission. Prepares management presentations, effectively presenting Management Review package for approvals.</li><li>
Perform risk and opportunity analysis, technical gap analysis, cash flow etc.</li><li>
Review contract alignment with Schneider Electric&rsquo;s business rules. Drive and help make decisions for issues that impact at a Tender Level</li><li>
Analyse cost/price data from suppliers/subcontractors, with the ability to generate comparative data (historical costs and other metrics) as part of the cost/price analysis. Liaise with the Procurement department to negotiate with approved vendors / suppliers and subcontractors for various supplies / material as per project (pre/ post tender).</li><li>
To deliver a winning bid, with a clear scope with accurate technical and commercial commitments in a timely manner and within the defined tender budget that will result in a clearly defined and profitable contract.</li><li>
Willing to quickly adapt sales stage situations, learn every day &amp; support sales team.</li><li>
Keep liaison with Project Manager for the on-site actual execution of projects and lessons learned to be able to prepare future competitive tenders. Assists projects in identifying scope deviations and change orders.</li></ul>
(External) English Qualifications:

What's in it for you:<ul><li>
Bachelor&rsquo;s degree of Electrical engineering.
</li><li>3+ years of experience required.</li><li>
Excellent command of English and French languages</li><li>
Professional user of Microsoft Office.</li><li>
Adhering to the principals &amp; values.</li><li>
Learning &amp; researching.</li><li>
Adapting and responding to change.</li></ul><div>
Let us learn about you! Apply today.</div>
(External) English Company Boiler Plate:<div></div> 
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values &ndash; Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork &ndash; starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric &ndash; apply today!
&euro;36 billion global revenue 
+13% organic growth 
150 000+ employees in 100+ countries 
#1 on the Global 100 World&rsquo;s most sustainable corporations<div></div><div> 
You must submit an online application to be considered for any position with us. This position will be posted until filled.</div><div></div><div> 
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and &lsquo;inclusion&rsquo; is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.</div><div> 
</div><div>At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here 
 
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.</div></div><div></div>

Senior Tender Engineer - French Speaking

Deutsche Bahn

<div><div><div>Railways for the world of tomorrow.</div></div><div><div> 
Deliver Egypt&rsquo;s first High Speed Rail Service with DBEE. DBEE is a joint venture between DB International Operations and Elsewedy Electric. DB International Operations provides rail operations and maintenance worldwide; Elsewedy Electric, global energy and infrastructure solutions provider. Together, we combine strong local capabilities with proven global railway expertise to enable efficient, safe and sustainable passenger and freight mobility on Egypt&rsquo;s first High Speed Rail network. We are looking for transport and mobility professionals with substantial experience in railway operations and projects in Egypt or worldwide. Join us to deliver this landmark project in Cairo.</div></div><div><div>
The Financial Controller is responsible for establishing, leading, and managing the financial controlling function for Egypt&rsquo;s high-speed rail project. This includes budget cost control, revenue control, performance (KPI) monitoring, and reporting, ensuring full transparency and alignment with corporate objectives. The role serves as a strategic business partner to the CFO / senior management and the client, providing financial insights and root cause analysis to deviations.</div></div><div></div><div> 
Responsibilities:</div> 
<div></div><ul><li>
Manages and coordinates the controlling team and is a Business Partner to Top Management and the Client.</li><li>
Leads and develops a team of three functions: a Financial KPI Analyst (penalty impact) and Cost Controllers (budget and cost base),</li><li>
Oversee monthly close and Management reporting (Plan/Actual/YTD), of cost budgets delivering clear commentary and advise best way to keep the cost to budget.</li><li>
Present customer/authority reporting packs were contractually required, with driver-based explanations for deviations.</li><li>
Manage KPI/penalty exposure with the Financial KPI Analyst: monitor operational KPIs (e.g., punctuality, cancellations, availability), quantify penalties, explain deviations, and align countermeasures with Operations.</li><li>
Govern data quality, systems, and processes; strengthen internal controls, standardize reporting, and coach the team to improve cadence, automation, and insight quality.</li><li>
Maintain risk and opportunity registers; run scenario and sensitivity analyses (e.g., energy prices, wage indexation, ridership changes) and recommend mitigations.</li></ul><div><div>
Qualifications:</div> 
<div></div><ul><li>
Bachelor&rsquo;s or master&rsquo;s degree in finance or controlling</li><li>
6 +years professional experience in the field of expertise</li><li>
Analytical, driver-based mindset with strong commercial acumen</li><li>
Excellent communication skills for clear variance explanations and stakeholder alignment (internal and external). Proficient in preparing professional and visually appealing financial documents and presentations related to controlling key stakeholders.</li><li>
Understanding of Finance Operations: Possesses a good understanding of the overall finance department's operations, providing effective support to the Chief Financial Officer (CFO) and other stakeholders.</li><li>
Administrative Systems: Demonstrated experience in developing, implementing, updating, and monitoring administrative systems within the finance department, particularly focusing on controlling functions.</li><li>
Solution-Oriented Mindset: Proactively identifies and implements improvements to streamline controlling processes, enhancing efficiency and accuracy in financial data interpretation and reporting.</li><li>
Strong Interpersonal Skills: Capable of leading a team, interacting effectively with senior management and fostering collaboration.</li><li>
Intercultural Sensitivity: Ability to work with a diverse workforce in intercultural environments, promoting inclusivity and cultural sensitivity.</li><li>
Proficiency in MS Office and ERP Systems: Proficient in using MS Office tools (Teams, Outlook, Excel, Word, etc.) and the relevant ERP system to leverage technology for efficient controlling support, financial analysis, and reporting.</li><li>
Language Proficiency: Fluent in both written and spoken English and Arabic</li></ul></div></div>

Financial Controller (f/m/d)

Shell

<div>Cairo, Egypt 
 
Job Family Group:
Commercial and Retail 
 
Worker Type:
Regular 
 
Posting Start Date:
March 31, 2026 
 
Business Unit:
Downstream and Renewables 
 
Experience Level:
Experienced Professionals 
 
Job Description:
<ul><li><div>Customer Success Specialist
</div></li><li><div>Job Description
</div><div><div><div><div><div><div><div><div><div>Job Purpose:
This job sits within the Customer Operation Journey forming a critical part of the Customer Fulfilment Cycle. The Customer Success Specialist provides high quality frontline support to existing Shell Customers from Order to payment. Customer Operations Specialist drives proactive communications, value-adding interactions, and effective issue resolution, providing best-in-market Customer experience. Customer Value Proposition that sets Shell apart from its competitors. And supports Account Managers in on-boarding Customers to Shell and delivering all relevant changes to the customer agreement throughout the contract life cycle. The CSS pricing and the contract set up, amendment and management process.
Principal Accountabilities:
This role may focus on some or all the accountabilities below, depending on operational requirements. Businesses serviced include but are not limited to: Global Commercial, these activities cover all Customer levels including Key Accounts and Platinum Customers.
Order Management:
<ul><li>Place, amend and orders, liaising with other service partners in LSC, OTD &amp; Credit as required.
</li><li>Provide change information of planned shipments to schedulers and scheduling admin team, particularly to VMI Customers.
</li><li>Manage Delivery Status &ndash; take ownership of delivery status enquiries and troubleshooting; proactively tracking and Business Partners as required.
</li><li>Delivery Schedule Support Service - proactively call out to Customer, to manage Delivery issues
</li><li>Schedule standard and non-standard orders (packed product).
</li><li>Process Returned Product.
</li></ul>Credit Management:
<ul><li>Debt Collection &amp; Cash Allocation &ndash; Administer debt collection, including direct debit rejections, allocations, refund/write-off/write on management, Cash and non-cash security handling.
</li><li>Block Order Management &ndash; Monitor open orders, review order status and action blocked orders.
</li><li>Handle basic Customer credit enquiries.
</li></ul>Dispute Management:
<ul><li>Own the end to end Disputes process for Quantity, Pricing, Tax and Master Data Disputes. This includes logging of dispute, undertaking initial investigation and root cause analysis, liaising with key interfaces to resolve disputes. Close the loop with Customer on case outcome and confirm closure of case.
</li></ul>Feedback and Issues:
Manage Customer complaints feedback and compliments. Liaise with resolution owners, and other Service Partners as required. Close the loop with customers.
Lubricant Service Administration:
Provide basic Customer advice about the scope of the Lubes Analyst Play Book, escalate any consultative advice to Technical Helpdesk. Coach Customers on how to use the Shell Lubes Analyst systems when recording new machines and oil samples
Contract Management:
<ul><li>Work with Account Managers to provide pre-offer, offer and contract management support for standard and non-standard contract set up and maintenance, in compliance with the Offer Book.
</li><li>Execute contract legal and fiscal requirements, working with local legal focals.
</li><li>Follow-up directly with customers on missing contract documentation.
</li><li>Ensure contracts are signed and stored in line with local country requirements.
</li><li>Review contract performance as part of SCM process.
</li><li>Own contract documentation archiving and termination of customer contracts.
</li><li>Support preparing for tender bids.
</li><li>Securing 100% Compliance.
</li></ul>Pricing:
Set up and maintain end to end pricing data, including confirming pricing, managing price increases and changes, implementing rebates and charge backs, investment deals, invoice accuracy, and resolving pricing related errors and disputes (also covers Distributor DFOA Customers)
Trouble Shooting:
Provide &ldquo;One Team&rdquo; support for Sales in owning and resolving all Deal Making issue resolution. Work to uncover issue root cause of issues and implement sustainable fixes
Act as resolution owner of Customer complaints. Feedback outcomes to COS Order to Cash colleagues who will communicate with customers
Master Data Set Up &amp; Amend:
<ul><li>Maintain Sales Hierarchy, contract registers and banding adherence
</li><li>Set up and amend Customer master data
</li><li>Act as Resolution Owner for Master Data Disputes. Liaise with key interface, business partners and/or Customers to resolve them and perform invoice adjustment (in consultation with line manager and within the authorizations as applicable)
</li><li>Process manual vouchers received from Retailers during offline card transactions
</li><li>Product Lifecycle Data Management: maintain inclusions, exclusions and listings of products in support of PLM and Customer specific requirements
</li></ul>Manage elements of the DFOA process:
Manage and monitor Customer &amp; Distributor complaints mailbox through to resolution.
Ensure DFOA related ordering issues are visible and managed in accordance to service level agreement
Touchless Support and Setup:
<ul><li>Support and proactively encourage touchless uptake and utilization
</li><li>Act as first level support for system interface errors
</li><li>Act as a touchless setup lead in system-to-system setup with existing Customers (BCI, EID, OCR, EDI). Work with Customer IT teams to resolve issues and manage internal processes.
</li></ul>General Inquiries:
Handle New Business - Receive request for information or quotation from potential new Customers and connect them to the appropriate contact within Shell
Education Requirement/Field of Study: Bachelor&rsquo;s Degree
Requirements:
Skills &amp; Experience:
<ul><li>Bachelor degree preferred (Business/finance related major) or equivalent experience.
</li><li>Previous experience in Customer service or operations.
</li><li>English Language Proficiency.
</li><li>Experience in Microsoft Office; GSAP
</li><li>Data Analytics &amp; Insights
</li><li>Possess a strong Customer service ethic and ability to understand, meet and champion the Customer&rsquo;s needs, while staying within the policies and procedures of Shell.
</li><li>Able to demonstrate a continuous improvement mind-set.
</li><li>Demonstrated communication and relationship building skills.
</li><li>Demonstrate a willingness to be coached, showing an openness to feedback and performance improvement opportunities.
</li><li>Value Chain Understanding.
</li><li>Commercial &amp; Economic Acumen.
</li><li>Contract Management.
</li></ul></div></div></div></div></div></div></div></div></div></li></ul><ul><li>- 
</li></ul> 
DISCLAIMER:
Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.</div>

Customer Success Specialist

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