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call authentication specialist -aca (night shift) Jobs in Rawalpindi

compliance and call verification agent aca night shift

Strive BPO

We are looking for a Customer Sales Representative to join our team! If you have excellent communication skills, a customer-friendly attitude, and are comfortable using computers, we&rsquo;d love to hear from you.Responsibilities:<ul><li>Handle customer inquiries via calls.</li><li>Assist customers with order-related queries.</li><li>Coordinate with customers with your experience.</li></ul>Requirements:<ul><li>Male\Female candidates will be preferred.</li><li>Must be located near Rawalpindi.</li><li>Strong communication and problem-solving skills with best organizational skills.</li><li>Having Experience at least (6 months - 1 year).</li></ul>What We Offer:<ul><li>Daily,weekly and monthly bonuses on top of basic salary.</li><li>Professional and friendly work environment</li><li>Training and skill development sessions</li></ul>Additional Information:<ul><li>Shift Timing: 7:00 PM &ndash; 4:45 AM.</li><li>Walk-in Interviews are encouraged(6:00 PM - 11:00 PM)</li></ul>Work Location:3rd Floor, Above Bank Alfalah, Saidpur Road,Block E, Asghar Mall Scheme, RawalpindiCall / WhatsApp: 0332-0070580Pay: Rs40,000.00 - Rs80,000.00 per monthWork Location: In person

Compliance and Call Verification Agent-ACA-Night Shift.

Callflow marketing

Job Title: ACA Verifier Campaign: Affordable Care Act (ACA &ndash; USA) Department: Operations Shift: Night Shift (US Time Zones) Location: 2nd Floor, Bin Talib Square, Iran Road , Chandni Chowk, Rawalpindi Google Maps Link: https://share.google/y7ZQrSietaf1UPofR Employment Type: Full-TimeJob Description Overview:We are seeking a detail-oriented and responsible ACA Verifier to join our Verification team. The primary responsibility of this role is to verify customer information collected by Customer Service Representatives (CSRs) to ensure accuracy, eligibility, and full compliance with Affordable Care Act (ACA) guidelines, as well as TCPA and Do Not Call (DNC) regulations before final enrollment.The ideal candidate must possess strong communication skills, excellent attention to detail, and the ability to maintain high compliance standards while working in a fast-paced call center environment.Key Responsibilities<ul><li>Conduct verification calls with customers transferred by CSRs to confirm the accuracy of their information.</li><li>Verify customer personal details, including name, date of birth, address, income, and household size.</li><li>Ensure that customers fully understand the ACA plan details and provide proper consent before enrollment.</li><li>Confirm that the customer&rsquo;s phone number is not registered on the Do Not Call (DNC) list.</li><li>Identify and prevent misrepresentation, incorrect information, or potential fraudulent activity.</li><li>Approve or reject applications based on verification results and compliance standards.</li><li>Maintain accurate records of verification outcomes in the CRM system.</li><li>Escalate discrepancies, compliance issues, or suspicious cases to supervisors or the compliance department.</li><li>Ensure all interactions comply with ACA regulations, TCPA requirements, and company policies.</li></ul>Required Skills &amp; Qualifications<ul><li>Strong listening skills and attention to detail.</li><li>Excellent verbal communication skills in English.</li><li>Knowledge of ACA policies, TCPA regulations, and DNC compliance requirements.</li><li>Ability to handle pressure and maintain high-quality standards in a fast-paced environment.</li><li>Basic computer skills and familiarity with CRM systems.</li><li>Previous experience in ACA verification, quality assurance, or compliance roles is preferred.</li><li>Minimum education requirement: Matriculation or Intermediate.</li></ul>Key Performance Indicators (KPIs)Employee performance will be evaluated based on the following metrics:<ul><li>Verification Accuracy Rate</li><li>Compliance Score</li><li>Error and Rejection Rate</li><li>Call Quality and Professionalism</li><li>Adherence to Verification Procedures</li></ul>Work Environment<ul><li>Night Shift aligned with US time zones.</li><li>Call Center environment requiring consistent call handling and verification tasks.</li><li>Regular performance monitoring and quality assessments.</li></ul>Equal Opportunity StatementWe are committed to providing a professional, inclusive, and growth-oriented work environment. All qualified applicants will be considered based on their skills, experience, and ability to meet the requirements of the role.Job Type: Full-timePay: Rs50,000.00 - Rs100,000.00 per monthWork Location: In person

Call Flow Marketing Pvt, Ltd. Call Centre Agent (Verifiers, Night Shift)

We are hiring Customer Verification Officers for our ACA campaign. The role involves calling US customers to verify their information, confirm details, and ensure data accuracy. The ideal candidate should have basic English communication.Responsibilities:<ul><li>Make outbound calls to US customers for verification purposes</li><li>Confirm customer details (name, address, consent, etc.)</li><li>Ensure accuracy of customer information in records</li><li>Follow verification scripts and company guidelines</li><li>Maintain call logs and verification status</li><li>Meet daily call and quality targets</li><li>Report any incorrect or suspicious information to the supervisor</li></ul>Requirements:<ul><li>Basic English speaking and understanding</li><li>Fresh and experienced candidates can apply</li><li>Willing to work night shift (USA time zones)</li><li>Ability to follow scripts and instructions</li></ul>Benefits:<ul><li>Training and career development opportunities.</li><li>Supportive and professional work environment.</li></ul>Additional Information:<ul><li>Shift Timing: 7:00 PM &ndash; 4:45 AM.</li><li>Walk-in Interviews are encouraged(6:00 PM - 11:00 PM)</li></ul>Job Type: Full-timeLanguage:<ul><li>English (Required)</li><li>Location:</li><li>3rd Floor, Above Bank Alfalah, Saidpur Road,Block E, Asghar Mall Scheme, Rawalpindi</li></ul>Call / WhatsApp: 0332-0070580Pay: Rs40,000.00 - Rs80,000.00 per monthWork Location: In person

Outbound CSR – ACA Campaign

We are hiring Customer Verification Officers for our ACA campaign. The role involves calling US customers to verify their information, confirm details, and ensure data accuracy. The ideal candidate should have basic English communication.Responsibilities:<ul><li>Make outbound calls to US customers for verification purposes</li><li>Confirm customer details (name, address, consent, etc.)</li><li>Ensure accuracy of customer information in records</li><li>Follow verification scripts and company guidelines</li><li>Maintain call logs and verification status</li><li>Meet daily call and quality targets</li><li>Report any incorrect or suspicious information to the supervisor</li></ul>Requirements:<ul><li>Basic English speaking and understanding</li><li>Fresh and experienced candidates can apply</li><li>Willing to work night shift (USA time zones)</li><li>Ability to follow scripts and instructions</li></ul>Benefits:<ul><li>Training and career development opportunities.</li><li>Supportive and professional work environment.</li></ul>Additional Information:<ul><li>Shift Timing: 7:00 PM &ndash; 4:45 AM.</li><li>Walk-in Interviews are encouraged(6:00 PM - 11:00 PM)</li></ul>Job Type: Full-timeLanguage:<ul><li>English (Required)</li><li>Location:</li><li>3rd Floor, Above Bank Alfalah, Saidpur Road,Block E, Asghar Mall Scheme, Rawalpindi</li></ul>Call / WhatsApp: 0332-0070580Pay: Rs40,000.00 - Rs80,000.00 per monthWork Location: In person

Service Desk Representative ACA (Night Shift)

*We are hiring a Sales Representative (CSR) for our ACA campaign.Responsibilities:<ul><li>Handle outbound calls related to ACA</li><li>Assist customers with basic inquiries and eligibility questions</li><li>Transfer calls to licensed agents when required</li><li>Maintain call quality, compliance, and accurate records</li></ul>Requirements:<ul><li>Good English communication skills</li><li>Call center or healthcare experience (min: 6 months preferred)</li><li>Ability to work night shifts</li></ul>Location: On-site Shift: Night ShiftJob Type: Full time (7:20pm -4:45am)Location: 3rd Floor, Above Bank Alfalah, Saidpur Road,Block E, Asghar Mall Scheme, Rawalpindi:Call / WhatsApp: 0332-0070580 Job Type: Full-timePay: Rs35,000.00 - Rs80,000.00 per monthWork Location: In person

Sales Representative Outbound-ACA-CSR (Night Shift)

biniTelecom

Job Summary: The ACA &amp; Medicare Trainer is responsible for training call center agents on Affordable Care Act (ACA) and Medicare plans, enrollment processes, and compliance guidelines. The trainer ensures agents have the knowledge and skills required to handle customer inquiries, enrollments, and provide accurate information to clients.Key Responsibilities:<ul><li>Conduct training sessions for new hires and existing agents on ACA and Medicare products and processes.</li><li>Provide guidance on CMS compliance, call handling, and enrollment procedures.</li><li>Evaluate agent performance through mock calls, assessments, and coaching.</li><li>Identify knowledge gaps and conduct refresher training when needed.</li><li>Work with QA and operations teams to improve agent performance and service quality.</li></ul>Requirements:<ul><li>Experience in ACA and Medicare campaigns.</li><li>Strong communication and training skills.</li><li>Knowledge of healthcare enrollment processes and compliance guidelines</li></ul>Pay: Rs50,000.00 - Rs100,000.00 per hourWork Location: In person

Trainer For ACA and Medicare

Strive Bpo is based in Rawalpindi and is hiring experienced Outbound Customer Service Representatives (CSRs) to work.Job responsibilities include:<ul><li>Answering Outbound calls.</li><li>Make outbound calls to potential customers using provided leads</li><li>Explain ACA health insurance benefits in a simple and clear manner</li><li>Identify customer eligibility based on income, household size, and age</li><li>Handle objections professionally and manage different customer behaviors (including screamers)</li><li>Follow DNC (Do Not Call) and TCPA compliance procedures</li><li>Accurately collect and document customer information in CRM</li><li>Transfer qualified and interested customers to the Verifier or Enrollment team</li><li>Maintain call quality, conversion targets, and compliance standards</li></ul>Requirements for the job:<ul><li>Fluent English speaking and writing skills required. (Preferably British English)</li><li>A minimum of 02 years Call Center experience.</li><li>People with previous experience of a ACA/MEDICARE Campaign will be preferred.</li><li>Excellent skills in Customer Management.</li><li>Ability to multi-task and problem solving approach.</li><li>Shift timings are mostly night shifts</li></ul>Positions:<ul><li>Customer Service Representative (CSR)</li></ul>Campaign:<ul><li>ACA/MEDICARE</li></ul>Additional Information:<ul><li>Shift Timing: 7:00 PM &ndash; 4:45 AM.</li><li>Walk-in Interviews are encouraged(6:00 PM - 11:00 PM)</li></ul>Benefits:<ul><li>Daily,Weekly and Monthly bonuses on top of basic salary.</li></ul>Location:<ul><li>3rd Floor, Above Bank Alfalah, Saidpur Road,Block E, Asghar Mall Scheme, Rawalpindi </li></ul>Call / WhatsApp: 0332-0070580Pay: Rs35,000.00 - Rs60,000.00 per monthWork Location: In person

Customer Sales Associate

Explore 383+ Compliance and call verification agent aca night shift in Rawalpindi this March. Find roles across top companies and apply now to boost your career.