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customer service executive Jobs in Abu Dhabi

customer service executive

concierge

Masarra

<div>
 
 The Hotel Concierge Executive serves as the primary point of contact for hotel guests seeking to learn about and book Abu Dhabi destination experiences. The role will provide personalized recommendations, promoting various local experiences to enhance their stay. The role is key in driving revenue by proactively selling products, services, and experiences, such as theme park tickets, VIP experiences, and tours, while delivering exceptional guest service. The role will be based at dedicated desks across Abu Dhabi hotels and will be required to move to different desks on a rotational basis. Due to the operational nature of the hotel, volume changes throughout the day. This role may require adopting split shifts and adjusting to shifts.
 
 
 
 Job Scope:
 
 
 
 
 Guest Interaction
 
 
 
 &bull; Greet and welcome guests who approach the desk with a warm, professional demeanour
 
 
 &bull; Provide comprehensive information about Abu Dhabi destination products and services, and experiences.
 
 
 &bull; Process the sales and purchases of products and services provided by Masarra through the designated portals and systems.
 
 
 &bull; Ensure that the correct product is offered to the guest based on their specific needs and preferences.
 
 
 &bull; Engage with guests to identify their interests and recommend the most suitable packages or experiences.
 
 
 &bull; Maintain a guest-centric approach, ensuring complete satisfaction throughout the interaction and after-sales process.
 
 
 &bull; Handle guest inquiries, requests, and complaints promptly and effectively, ensuring high guest satisfaction.
 
 
 &bull; Demonstrate a high degree of confidence and patience when dealing with multiple interactions and/or high stress situations, above all, prioritizing guest experience.
 
 
 
 Sales and Promotion
 
 
 
 &bull; Actively promote and sell a variety of experiences, including theme parks, desert safaris, city tours, and airport services.
 
 
 &bull; Identify opportunities to upsell and cross-sell services to increase revenue.
 
 
 &bull; Meet and exceed sales targets set by management through proactive engagement with guests.
 
 
 
 Reservations and Coordination
 
 
 
 &bull; Manage bookings for hotel rooms and various experiences through the reservation system.
 
 
 &bull; Coordinate with internal departments and external service providers to ensure seamless service delivery.
 
 
 &bull; Process payments and handle credit card transactions accurately and securely.
 
 
 
 Administration and Reporting
 
 
 
 &bull; Track and report on daily sales performance and guest feedback.
 
 
 &bull; Ensure the concierge desk is well-organized, clean, and fully stocked with necessary materials.
 
 
 &bull; Escalate complex guest issues to the appropriate department or manager when necessary.
 
 
 &bull; Submit the Daily Checklist at the beginning of each shift to confirm desk readiness and operational preparedness.
 
 
 &bull; Log all guest interactions daily in the designated system or sheet as part of routine reporting.
 
 
 &bull; Adhere strictly to the Standard Operating Procedures (SOPs) for booking processes and post-booking protocols to maintain consistency and accuracy across services.
 
 
 
 Collaboration and Stakeholder Management
 
 
 
 &bull; Work closely with other departments, including marketing, sales, and IT, to ensure alignment and seamless operations.
 
 
 &bull; Work closely with other hotel staff and management to ensure seamless operations and a positive guest experience.
 
 
 &bull; Maintain strong relationships with key stakeholders.
 
 
 &bull; Act as a liaison to address and resolve escalated customer service issues.
 
 
 
 The Ideal candidate should have:
 
 
 
 &bull; Bachelor&rsquo;s degree or equivalent and/or certification in Hospitality Management
 
 
 &bull; Minimum of 3 years&rsquo; experience in customer service, sales, and/or hospitality.
 
 
 &bull; Strong communication skills with the ability to engage guests and deliver personalized recommendations.
 
 
 &bull; Excellent problem-solving and conflict-resolution abilities.
 
 
 &bull; Proactive and self-motivated with the ability to work independently and collaboratively
 
 
 &bull; Analytical mindset with experience in data-driven decision-making
 
 
 &bull; Sales-oriented with a proven ability to upsell and cross-sell services and experiences.
 
 
 &bull; Highly organized and detail-oriented to manage bookings, payments, and guest records effectively.
 
 
 &bull; Customer-focused with the ability to anticipate and exceed guest expectations.
 
 
 &bull; Team player with the ability to collaborate across departments for seamless service delivery.
 
 
 &bull; Fluency in English.
 
 
 &bull; Fluency in multiple languages, such as Russian, French, German and Spanish, is a significant advantage.
 
 
 &bull; Knowledge of tourism-related sales processes and systems is preferred
 
 
 
 
 
 
 About Masarra DMC
 
 
 
 Masarra Destination Management Company (DMC) is an Abu Dhabi&ndash;based organization specializing in delivering end-to-end destination experiences and travel services across the UAE. As part of the Miral ecosystem, Masarra connects visitors, partners, and businesses to the best of Abu Dhabi through curated experiences, including attraction tickets, tours, transportation, events, and tailored travel solutions.
 
 
 Masarra focuses on creating seamless, high-quality guest journeys by combining strong local expertise, strategic partnerships, and operational excellence. The company supports both B2B and B2C markets, working closely with hotels, tour operators, and experience providers to promote Abu Dhabi as a world-class destination while driving commercial value for stakeholders.
 
 
 
</div>

Hotel Concierge Executive

Farah Experiences

<div><div>Job Overview
</div><div>The Head of Concierge is a dynamic leadership role responsible for overseeing customer service operations, ensuring world-class service delivery across omnichannel engagement platforms for both internal and external clients. This role is pivotal in driving exceptional guest experiences, optimizing operational efficiency, and contributing to revenue growth. The ideal candidate will be a strategic leader with a deep understanding of customer service excellence, workforce optimization, and digital engagement strategies. 
</div><div></div><div>Job Scope
</div><div>Leadership and Team Management
</div><ul><li>Oversee overall team performance and ensure adherence to KPIs.
</li><li>Provide coaching, feedback, and professional development opportunities consistently.
</li><li>Lead by example with emotional intelligence, empathy, balance, and strong decision-making skills.
</li><li>Execute plans to continuously improve Concierge operations, focusing on enhancing people, processes, technology, and data capabilities.
</li><li>Ensure alignment of operations with the strategic objectives of destination partners, internal and external clients
</li><li>Conduct monthly skip level one-on-one meetings to address successes, development areas, and goals with the whole team.
</li><li>Handle escalated complaints and ensure timely resolution.
</li><li>Be responsible for the operational success of the department, addressing risks and obstacles as needed.
</li><li>Paying attention to details when it comes to clients &amp; understand urgency of project delivery. 
</li></ul><div></div><div>Customer Experience Management
</div><ul><li>Drive performance across key customer experience KPIs, with a primary focus on achieving high Customer Satisfaction Scores (CSAT).
</li><li>Oversee the design and delivery of seamless day-to-day operations that meet or exceed customer expectations across all engagement channels.
</li><li>Lead a proactive complaint management process, including a robust close-the-loop mechanism, to ensure continuous improvement in resolving customer concerns and reducing complaint drivers year-on-year.
</li><li>Ensure exceptional customer experience measures by a CSAT and quality audits across multiple channels including but not limited to calls, chats, emails, and social media platform.
</li><li>Ensure timely, accurate, and empathetic responses to customer queries and comments on social channels 
</li></ul><div></div><div>Revenue Generation
</div><ul><li>Deliver revenue targets through ticket sales, VIP packages, and additional experience products offered by internal and external clients.
</li><li>Collaborate with marketing and sales teams to develop and launch customer service initiatives that maximize revenue potential. 
</li></ul><div></div><div>Reporting and Analytics
</div><ul><li>Generate and present detailed operational reports at an executive level standard.
</li><li>Utilize data to drive decision-making and strategic planning.
</li><li>Monitor service levels, customer satisfaction, and feedback to identify areas for improvement.
</li><li>Ensure clients receive their reports on time, with the correct information.
</li><li>Ensure monthly reports are ready, error free &amp; thoroughly checked before meeting with clients.
</li><li>Ensure client KPI&acirc;&euro;&trade;s are met &amp; forecast in advance accordingly to avoid risks of missing any at the end of the month.
</li><li>Prepare and present monthly performance reports to clients.
</li><li>Monitor and analyze team KPIs weekly, including customer satisfaction (CSAT) and adherence rates.
</li><li>Address performance gaps and implement improvement initiatives across the department. 
</li></ul><div></div><div>Stakeholder Management
</div><ul><li>Act as the primary liaison for internal stakeholders and other entities within the Miral Group structure.
</li><li>Build and maintain strong relationships with destination and other stakeholders.
</li><li>Act as the main point of contact for clients reporting &amp; escalations (
</li><li>Coordinate with vendors and ensure service standards are met. (Sprinklr, Genesys) 
</li></ul><div></div><div>Employee Experience
</div><ul><li>Lead a team of junior managers, fostering a culture of coaching and development to ensure future leaders are equipped with the right skills to drive high performing teams while safeguarding employee satisfaction.
</li><li>Ensure employee satisfaction and engagement by fostering a supportive and inclusive work environment.
</li><li>Lead initiatives to improve training, development, and career progression opportunities for team members.
</li><li>Prioritize employee experience as a core focus alongside customer satisfaction. 
</li></ul><div></div><div>Community &amp; Social Media Management
</div><ul><li>Oversee the community management team responsible for social media engagement and public interactions across Yas Concierge-managed platforms.
</li><li>Ensure timely, accurate, and empathetic responses to customer queries and comments on social channels 
</li></ul><div></div><div>Operational Excellence
</div><ul><li>Develop and implement scalable processes to manage growth and maintain service excellence.
</li><li>Leverage technology and data insights to optimize service delivery, monitor operational performance, and drive continuous improvement.
</li><li>Ensure compliance with all service-level agreements (SLAs) and regulatory requirements. 
</li></ul><div></div><div>Innovation &amp; Continuous Improvement
</div><ul><li>Champion the use of emerging technologies, including AI and automation, to enhance customer and employee experiences.
</li><li>Identify and implement best practices to improve efficiency, reduce costs, and enhance service quality. 
</li></ul><div></div><div>Education and Qualifications
</div><ul><li>Bachelor&acirc;&euro;&trade;s degree and COPC CX Standard Certification or similar.
</li><li>Proven track record of driving customer satisfaction, operational efficiency, and revenue growth in a high-performance environment. 
</li></ul><div></div><div>Years of Experience
</div><ul><li>5+ years of experience in customer service leadership, preferably in the hospitality or entertainment industry.
</li><li>2+ years experience in managing business improvement programs. 
</li></ul><div></div><div>Knowledge, Languages and Skills
</div><div>Essential:
</div><ul><li>Strategic Leadership: Ability to set vision and execute a growth-focused strategy.
</li><li>Strong understanding of omni-channel customer engagement and emerging technologies in customer service.
</li><li>Customer-Centricity: Passion for delivering exceptional customer experiences.
</li><li>Operational Expertise: Skilled in optimizing processes and leveraging technology.
</li><li>People Management: Experience in leading large, diverse teams.
</li><li>Stakeholder Collaboration: Excellent interpersonal skills to manage relationships with internal and external partners.
</li><li>Analytical Thinking: Data-driven decision-making and problem-solving abilities. 
</li></ul><div></div><div>Desirable:
</div><ul><li>English and Arabic fluency.
</li><li>Coaching and mentorship skil</li></ul></div>

Head of Concierge Operations

IHG Hotels & Resorts

<div>
 As a
 
 Lobby Hostess
 
 at InterContinental Abu Dhabi, you are the face and personality of the hotel lobby. Your role is to provide a gracious, warm, and engaging welcome to all guests, offering assistance, information, and personalized service to enhance their experience. You ensure the lobby area reflects the brand&rsquo;s luxury standards while proactively identifying guest needs, offering support, and creating memorable interactions throughout their stay. You will serve as a key connection between the guest and hotel departments, embodying the values of
 
 True Hospitality
 
 at all times.
 
 
 A little taste of your day-to-day:
 
 
 Every day is different, but you&rsquo;ll mostly do:
 
 
 Guest Engagement &amp; Experience:
 
 
 <ul>
 <li>
 Greet all guests warmly upon arrival and departure, maintaining eye contact and a professional, friendly demeanor.
 </li>
 <li>
 Anticipate guest needs and proactively offer assistance (e.g. directions, amenities, transportation, services).
 </li>
 <li>
 Recognize VIPs, repeat guests, and IHG One Rewards members, offering personalized welcomes and ensuring their preferences are acknowledged.
 </li>
 <li>
 Assist with lobby-based guest needs, including directions to outlets, local area recommendations, and responding to inquiries.
 </li>
 <li>
 Support Front Desk and Concierge teams by guiding guests to the appropriate services or staff members.
 
 
 </li>
 </ul>
 Lobby Presence &amp; Ambience:
 
 
 <ul>
 <li>
 Maintain a visible presence in the lobby at all times, ensuring cleanliness, organization, and ambiance align with InterContinental brand standards.
 </li>
 <li>
 Monitor guest flow, peak periods, and anticipate needs for additional support from other departments.
 </li>
 <li>
 Report maintenance or housekeeping issues within the lobby area immediately for timely resolution.
 
 
 </li>
 </ul>
 Communication &amp; Coordination:
 
 
 <ul>
 <li>
 Liaise with Front Office, Concierge, Bell Desk, Housekeeping, and F&amp;B teams to ensure seamless guest experiences.
 </li>
 <li>
 Handle guest complaints or concerns calmly and professionally, escalating to management when necessary.
 </li>
 <li>
 Support in handling guest arrivals and departures during peak times by assisting with greetings, room orientations, or luggage coordination.
 
 
 </li>
 </ul>
 Brand Ambassador:
 
 
 <ul>
 <li>
 Represent InterContinental values, culture, and standards through every interaction.
 </li>
 <li>
 Stay up to date with hotel services, promotions, outlet timings, and local area attractions.
 </li>
 <li>
 Actively promote hotel facilities, dining options, and guest loyalty programs (e.g., IHG One Rewards).
 </li>
 <li>
 Deliver small gestures of delight (welcome drinks, cultural greetings, personalized notes) to enhance the guest journey.
 
 
 </li>
 </ul>
 
 What we need from you:
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 High school diploma or equivalent; hospitality or tourism diploma preferred.
 </li>
 <li>
 Fluent in English (spoken and written); additional languages (Arabic, French, Russian, etc.) are a plus.
 
 
 </li>
 </ul>
 Experience:
 
 
 <ul>
 <li>
 1&ndash;2 years of experience in a customer-facing or guest relations role, preferably within luxury hotels or hospitality.
 </li>
 <li>
 Previous experience in Front Office, Concierge, or Lobby Hosting is highly desirable.
 
 
 </li>
 </ul>
 Skills &amp; Attributes:
 
 
 <ul>
 <li>
 Impeccable grooming and professional appearance.
 </li>
 <li>
 Outstanding interpersonal and communication skills.
 </li>
 <li>
 Friendly, approachable, and confident personality.
 </li>
 <li>
 Ability to remain calm under pressure and resolve guest concerns tactfully.
 </li>
 <li>
 Multitasking and time management in a fast-paced lobby environment.
 </li>
 <li>
 Deep passion for service excellence and guest satisfaction.
 
 
 </li>
 </ul>
 
 What you can expect from us:
 
 
 
 We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life &ndash; impressive room discounts and some of the best training in the business.
 
 
 Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
 
 
 IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
 
 
 So, join us and you&rsquo;ll become part of our ever-growing global family.
 
 
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
</div>

Lobby Hostess - InterContinental Abu Dhabi

<div>As a Lobby Hostess at InterContinental Abu Dhabi, you are the face and personality of the hotel lobby. Your role is to provide a gracious, warm, and engaging welcome to all guests, offering assistance, information, and personalized service to enhance their experience. You ensure the lobby area reflects the brand&rsquo;s luxury standards while proactively identifying guest needs, offering support, and creating memorable interactions throughout their stay. You will serve as a key connection between the guest and hotel departments, embodying the values of True Hospitality at all times.
A little taste of your day-to-day:
Every day is different, but you&rsquo;ll mostly do:
Guest Engagement &amp; Experience:<ul><li>
Greet all guests warmly upon arrival and departure, maintaining eye contact and a professional, friendly demeanor.</li><li>
Anticipate guest needs and proactively offer assistance (e.g. directions, amenities, transportation, services).</li><li>
Recognize VIPs, repeat guests, and IHG One Rewards members, offering personalized welcomes and ensuring their preferences are acknowledged.</li><li>
Assist with lobby-based guest needs, including directions to outlets, local area recommendations, and responding to inquiries.</li><li>
Support Front Desk and Concierge teams by guiding guests to the appropriate services or staff members.</li></ul>
Lobby Presence &amp; Ambience:<ul><li>
Maintain a visible presence in the lobby at all times, ensuring cleanliness, organization, and ambiance align with InterContinental brand standards.</li><li>
Monitor guest flow, peak periods, and anticipate needs for additional support from other departments.</li><li>
Report maintenance or housekeeping issues within the lobby area immediately for timely resolution.</li></ul>
Communication &amp; Coordination:<ul><li>
Liaise with Front Office, Concierge, Bell Desk, Housekeeping, and F&amp;B teams to ensure seamless guest experiences.</li><li>
Handle guest complaints or concerns calmly and professionally, escalating to management when necessary.</li><li>
Support in handling guest arrivals and departures during peak times by assisting with greetings, room orientations, or luggage coordination.</li></ul>
Brand Ambassador:<ul><li>
Represent InterContinental values, culture, and standards through every interaction.</li><li>
Stay up to date with hotel services, promotions, outlet timings, and local area attractions.</li><li>
Actively promote hotel facilities, dining options, and guest loyalty programs (e.g., IHG One Rewards).</li><li>
Deliver small gestures of delight (welcome drinks, cultural greetings, personalized notes) to enhance the guest journey.</li></ul>
What we need from you:
Qualifications:<ul><li>
High school diploma or equivalent; hospitality or tourism diploma preferred.</li><li>
Fluent in English (spoken and written); additional languages (Arabic, French, Russian, etc.) are a plus.</li></ul>
Experience:<ul><li>
1&ndash;2 years of experience in a customer-facing or guest relations role, preferably within luxury hotels or hospitality.</li><li>
Previous experience in Front Office, Concierge, or Lobby Hosting is highly desirable.</li></ul>
Skills &amp; Attributes:<ul><li>
Impeccable grooming and professional appearance.</li><li>
Outstanding interpersonal and communication skills.</li><li>
Friendly, approachable, and confident personality.</li><li>
Ability to remain calm under pressure and resolve guest concerns tactfully.</li><li>
Multitasking and time management in a fast-paced lobby environment.</li><li>
Deep passion for service excellence and guest satisfaction.</li></ul>
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life &ndash; impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you&rsquo;ll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Hilton

<div>Waiter/ess - Lobby Lounge - Conrad Abu Dhabi Etihad Towers
A Waiter/ess at Conrad Abu Dhabi Etihad Towers Hotel is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings.
What will I be doing?
As a Waiter/ess, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Waiter/ess, will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:
Manage guest queries in a friendly, timely, and efficient manner
<ul><li>Serve Alcoholic/non-Alcoholic beverages in conjunction with licensing/liquor regulations for residents and non-residents</li>
<li>Ensure knowledge of menu and all products</li>
<li>Ensure mis-en-place is well stocked at all floor stations</li>
<li>Follow correct reporting procedures if faced with issues</li>
<li>Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manor</li>
<li>Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
</ul>What are we looking for?
A Waiter/ess at Conrad Abu Dhabi Etihad Towers Hotel is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Positive attitude</li>
<li>Good communication skills</li>
<li>Committed to delivering high levels of customer service</li>
<li>Excellent grooming standards</li>
<li>Flexibility to respond to a range of different work situations</li>
<li>Ability to work on your own or in teams</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Experience in Food and Beverage department in a luxury setting</li>
<li>Previous experience of cash handling</li>
<li>Knowledge of Food Hygiene Regulations</li> 
</ul> 
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Waiter/ess - Lobby Lounge - Conrad Abu Dhabi Etihad Towers

Marriott International

<div>Additional Information 
Job Number26026680 
Job CategoryRooms &amp; Guest Services Operations 
LocationW Abu Dhabi - Yas Island, Yas Island, Abu Dhabi, United Arab Emirates, United Arab Emirates, 131808 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Arrival Expert (Lobby Ambassador)

<div>
 A Waiter/ess at Conrad Abu Dhabi Etihad Towers Hotel is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings.
 
 
 
 What will I be doing?
 
 
 
 As a Waiter/ess, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Waiter/ess, will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:
 
 
 Manage guest queries in a friendly, timely, and efficient manner
 
 
 <ul>
 <li>
 Serve Alcoholic/non-Alcoholic beverages in conjunction with licensing/liquor regulations for residents and non-residents
 </li>
 <li>
 Ensure knowledge of menu and all products
 </li>
 <li>
 Ensure mis-en-place is well stocked at all floor stations
 </li>
 <li>
 Follow correct reporting procedures if faced with issues
 </li>
 <li>
 Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manor
 </li>
 <li>
 Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
 </li>
 <li>
 Comply with hotel security, fire regulations and all health and safety legislation
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 A Waiter/ess at Conrad Abu Dhabi Etihad Towers Hotel is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Positive attitude
 </li>
 <li>
 Good communication skills
 </li>
 <li>
 Committed to delivering high levels of customer service
 </li>
 <li>
 Excellent grooming standards
 </li>
 <li>
 Flexibility to respond to a range of different work situations
 </li>
 <li>
 Ability to work on your own or in teams
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Experience in Food and Beverage department in a luxury setting
 </li>
 <li>
 Previous experience of cash handling
 </li>
 <li>
 Knowledge of Food Hygiene Regulations
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Conrad Abu Dhabi Etihad Towers
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Conrad Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Bars and Restaurants
</div>

Waiter/ess - Sole - Conrad Abu Dhabi Etihad Towers

Explore 11+ Concierge in Abu Dhabi this March. Find roles across top companies and apply now to boost your career.

11 concierge jobs In Abu Dhabi

Hotel Concierge Executive

Head of Concierge Operations

Lobby Hostess - InterContinental Abu Dhabi

Lobby Hostess - InterContinental Abu Dhabi

Waiter/ess - Lobby Lounge - Conrad Abu Dhabi Etihad Towers

Guest Arrival Expert (Lobby Ambassador)

Waiter/ess - Sole - Conrad Abu Dhabi Etihad Towers