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concierge manager

Hilton

<div>Concierge Manager
A Concierge Manager/Head Concierge supervises the Concierge Team and sets the department goals to help Team Members to create an exceptional Guest and customer experience. 
 
What will I be doing? 
As a Concierge Manager/Head Concierge, you will supervise the Concierge Team and set the department goals to help Team Members to create an exceptional Guest and customer experience. A Concierge Manager/Head Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Supervise daily Concierge operations</li>
<li>Set Departmental objectives, work schedules, budgets, policies and procedures</li>
<li>Monitor the appearance, standards and performance of the Concierge Team Members with an emphasis on training and teamwork</li>
<li>Ensure Team Members have current knowledge of hotel products, services, pricing and policies as well as a good knowledge of the local area</li>
<li>Maximise Sales revenues through up-selling and marketing programmes</li>
<li>Monitor Guest satisfaction reports and implement actions to improve results</li>
<li>Maintain good communication and working relationships with all hotel areas</li>
<li>Project a professional manner with an emphasis on hospitality and Guest service</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Attend Front of House/Hotel meetings, as required</li>
</ul>What are we looking for? 
Concierge Manager/Head Concierges serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>A degree or diploma in Hotel Management or equivalent</li>
<li>Front Office supervisory experience in the hotel, leisure or retail sector</li>
<li>Possess strong commercial awareness and Sales capabilities</li>
<li>Excellent leadership skills, inter-personal and communication skills</li>
<li>A passion for delivering exceptional levels of guest service</li>
<li>Excellent grooming standards</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous experience working as a Concierge Supervisor or Head Concierge in a hotel environment</li> 
</ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Concierge Manager

<div>Front Desk Supervisor
A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. 
 
What will I be doing? 
As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Supervise Front Desk operations during your assigned shift to a consistently high standard</li>
<li>Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events</li>
<li>Advise your shift team of any special events or VIP Guests in the hotel that day</li>
<li>Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work</li>
<li>Maximize sales revenues through up-selling and marketing program</li>
<li>Manage Guest requests, inquiries, and complaints promptly and completely</li>
<li>Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service</li>
</ul>What are we looking for? 
A Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Front Office experience in the hotel, leisure, and/or retail sector</li>
<li>Strong commercial/business awareness and demonstration of sales capabilities</li>
<li>Calm, organized work ethic with the ability to prioritize and meet deadlines</li>
<li>Excellent supervisory, inter-personal, and communication skills</li>
<li>A passion for delivering exceptional levels of Guest service</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>A relevant supervisory/management certificate/diploma or degree</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Front Desk Supervisor

<div>Stewarding Manager
A Stewarding Manager is responsible for supervising the Kitchen Stewards to deliver an excellent Guest and Member experience while supporting the overall Back of House operations. 
What will I be doing? 
As a Stewarding Manager, you are responsible for supervising the Kitchen Stewards and supporting the Back of House team to deliver an excellent Guest and Member experience. A Stewarding Manager will also be required to coordinate other kitchen responsibilities, make certain Back of House areas are maintained, and ensure that health and safety are top priorities. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul><li>
Supervise the Kitchen Stewards ensuring high standards</li><li>
Support the Back of House Team in training and development</li><li>
Coordinate the daily pot-wash and dish wash responsibilities</li><li>
Ensure Back of House areas are maintained to the highest cleanliness standards and cleaning schedules are followed and completed</li><li>
Observe COSHH guidelines when handling hazardous substances and comply with all aspects of Health and Safety requirements</li><li>
Report faults, misused or damaged equipment issues to the Back of House Manager, Head Chef, and/or Maintenance Manager</li><li>
Ensure the correct PPE is in place and guidelines are adhered to</li><li>
Ensure machinery is operated properly, efficiently, safely and in accordance with the Hilton Hotel Health and Safety Manual</li><li>
Assist in the location, movement and storage of operational equipment</li><li>
Assist in the stock take of equipment and other items as required</li><li>
Ensure team members adhere to all Health and Safety and Hygiene Regulations</li><li>
Carry out any other reasonable task set by the Hotel's Management</li></ul>
What are we looking for? 
A Stewarding Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Good communication skills</li><li>
Ability to work under pressure</li><li>
Ability to work on their own or in teams</li><li>
Flexibility to respond to a range of various work situations</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous experience in a similar role</li><li>
Previous experience in supervisory role</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Stewarding Manager

<div>Laundry Manager
A Laundry Manager is responsible for running laundry department operations to deliver an excellent Guest and Member experience while managing stock ordering and supplier relationships. 
 
 
What will I be doing? 
As a Laundry Manager, you are responsible for running laundry department operations to deliver an excellent Guest and Member experience. A Laundry Manager will also be required to manage weekly stock ordering and liaise with suppliers to ensure best quality products at acceptable costs. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul>
<li>Run Laundry Department operations</li>
<li>Manage, train and develop the Laundry team</li>
<li>Ensure that linen and housekeeping supplies are ordered and controlled in line with Business and Events</li>
<li>Control monthly stock levels and complete monthly stock takes, control stock losses to a minimum</li>
<li>Manage weekly stock ordering to ensure par levels are maintained</li>
<li>Raise all purchase orders in line with business forecast and needs and reconciles invoices</li>
<li>Manage customer service issues quickly and effectively</li>
<li>Liaise with suppliers to ensure best quality products at an acceptable cost</li>
<li>Manage forecasts, budgets and capital equipment requests</li>
<li>Ensure team members adhere to all Health and Safety Regulations</li>
<li>Carry out any other reasonable task set by the hotels management</li></ul>
What are we looking for? 
A Laundry Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>IT proficient</li>
<li>Excellent organisational and planning skills</li>
<li>Accountable and resilient</li>
<li>Good communication skills</li>
<li>Ability to work under pressure</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous hotel or leisure sector experience</li>
<li>Previous experience at Supervisory level</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Laundry Manager

<div>Restaurant Manager
A Restaurant Manager is responsible for managing restaurant operations to deliver an excellent Guest and Member experience while training staff and working within budgeted guidelines. 
 
 
What will I be doing? 
As a Restaurant Manager, you are responsible for managing restaurant operations to deliver an excellent Guest and Member experience. A Restaurant Manager will also be required to manage, train, and develop team members and work within all budgeted guidelines. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul>
<li>Manage Restaurant operations</li>
<li>Maintain exceptional levels of customer service</li>
<li>Recruit, manage, train and develop the Restaurant team</li>
<li>Manage guest queries in a timely and efficient manner</li>
<li>Work within budgeted guidelines in relation to Food and Payroll</li>
<li>Drive sales to maximize budgeted revenue</li>
<li>Develop menus with other members of Food and Beverage team</li>
<li>Accountable for monthly stock takes</li>
<li>Incentivise team members to maximize sales and revenue</li>
<li>Set departmental targets and objectives, work schedules, budgets, and policies and procedures</li>
<li>Evaluate guest satisfaction levels with a focus on continuous improvement</li>
<li>Ensure communication meetings are conducted and post-meeting minutes generated</li>
<li>Be environmentally aware</li>
<li>Assist other departments wherever necessary and maintain good working relationships</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li></ul>
What are we looking for? 
A Restaurant Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Management and/or supervisory Food and Beverage experience</li>
<li>Able to meet financial targets</li>
<li>Ability to comply with all Food and Beverage brand standards</li>
<li>Ability to work under pressure</li>
<li>Excellent grooming standards</li>
<li>Willingness to develop team members and self</li>
<li>Flexibility to respond to a range of different work situations</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Degree in relevant area</li>
<li>Passion for delivering exceptional levels of guest service</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Restaurant Manager

<div>Night Manager
A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. 
 
What will I be doing? 
As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Oversee the entire Front Office operation to maintain high standards</li>
<li>Serve as a point of contact for regular and VIP Guests</li>
<li>Complete Night Audit duties</li>
<li>Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li>
<li>Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel</li>
<li>Manage, record and promptly resolve issues or emergencies that arise</li>
<li>Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area</li>
<li>Act in accordance with all security and emergency procedures and manage the instigation of these, as required</li>
<li>Compile adequate handover to Early staff / Duty Manager</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Conduct annual and mid-year Appraisals with Team Members</li>
<li>Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas</li>
<li>Assist other departments, as necessary</li>
</ul>What are we looking for? 
Night Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Previous supervisory experience in Front Office within the hotel/leisure/retail</li>
<li>High level of IT proficiency</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Ability to work under pressure</li>
<li>Excellent grooming standards</li>
<li>Flexibility to respond to a variety of work situations</li>
<li>Ability to work on your own and as part of a team</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous experience in the hotel industry</li>
<li>Previous experience with Front Office Management Systems</li>
<li>Previous experience with cash handling</li> 
</ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Night Manager

<div>Assistant Room Service Manager / Supervisor
Assistant Room Service Manager is responsible for managing room service operations to deliver an excellent Guest and Member experience while training staff, optimising sales, and controlling costs. 
What will I be doing? 
As Assistant Room Service Manager, you will be responsible for managing room service operations to deliver an excellent Guest and Member experience. Assistant Room Service Manager will also be required to manage, train, and develop team members and optimise sales and control costs. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul><li>
Provide effective leadership to the Room Service teams to ensure targets are met and exceeded both for the hotel and individual development</li><li>
Ensure compliance of brand standards</li><li>
Evaluate guest satisfaction levels with a focus on continuous improvement</li><li>
Aware of trends and propose ideas to build the range and quality of Food and Beverage</li><li>
Optimise sales and contain costs, identifying any areas for action</li><li>
Set achievable budgets and other short- and long-term functional goals</li><li>
Maintain consistent communication with Training and Development department to ensure teams at all levels are trained and developed through the use of structured training calendars</li><li>
Maintain strong internal control environment and compliance to hotel/company policies and procedures</li></ul>
What are we looking for? 
Assistant Room Service Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Previous experience in a similar role</li><li>
Effective management skills</li><li>
Negotiation and influencing skills</li><li>
Positive attitude</li><li>
Excellent communication skills</li><li>
Ability to work under pressure</li><li>
Good grooming standards</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous experience within the hospitality industry</li><li>
Previous experience managing payroll, budgets and forecasting</li><li>
Commercial and industry knowledge</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Assistant Room Service Manager / Supervisor

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