sales coordinator

front desk agent

front office supervisor

call center agent

sales director

contact center director

AW Rostamani Holdings Co LLC

<ul><li>Generate revenue by creating high quality customer appointments and providing customers service standards that exceed customer expectations.</li><li>Generate inflow from sales and aftersales repair order (Nissan, Infiniti, Renault, Autotrust and NXT) by delivering quality appointment and monitoring the daily targets and KPI for the team. Ensuring meeting the SLAs and KPI’s including leads to walk-in, conversion to appointments and Repair order creation.</li><li>Ensure meeting the deadline of the surveys as per the business SLAs, ensure data is received fresh and on time and communicate with the team in case of delays or data discrepancy. Prepare the survey reports along with business excellence.</li><li>Ensure all daily tasks are handled on time including web leads, emails, other requests from customer across the various customer touchpoints. Ensure abandoned rate doesn’t cross the target and all calls are answered within the service level.</li><li>Generate appointments for the Nissan, Infiniti, Renault, Autotrust Sales and Aftersales functions and ensure that quality of appointments and professionalism on call is maintained.</li><li>Ensure application of proper quality standards and brand specific guidelines to generate customer appointment and impact revenue and conversions.</li><li>Maintain customer retention within the company by delivering proper customer service with professional behaviour and accurate information.</li><li>Support the contact center with handling agent queries and immediate support to agents when required.</li><li>Build rapport with internal stakeholders to increase overall customer retention and customer lifetime value.</li><li>Support the team to provide superior experience via phones, e-mails as a receiver and caller.</li><li>Ensure satisfaction of all inquiries, inbound/outbound contact from customers in a manner that matches effort to customer requirements and company value.</li><li>Assist management with daily operation of the Contact Center to include development, implementation of staffing, training, scheduling, and reward/recognition programs.</li><li>Provide attendance analysis of staff productivity and effectiveness.</li><li>Ensure completion of weekly evaluation with quality team to work on recommendations and resolve any challenges faced over the call.</li><li>Ensure completion of assigned training on time and attend trainings as assigned by the contact center manager.</li><li>Support with the training of the new joiners and ensure job shadowing as requested by management.</li><li>Ensure complete adherence to company policies and floor instructions.</li><li>Display time flexibility towards shifts as per work floor requirements.</li><li>Assure agents adhere to the Shifts, Punctuality, and attendance.</li><li>Design & implement a monthly performance tracking scheme to evaluate team performance during the month.</li><li>Design an incentive plan which awards top performers.</li><li>Set up quizzing structure to be included in the monthly performance.</li><li>Understands fully the management vision, communicate it to the team members and ensure meeting it.</li><li>Make recommendations for open positions in the contact center.</li><li>Ensure AW Rostamani procedures are followed correctly.</li><li>Analysis of traffic volume on continuous basis. Make recommendations if more staff is required or if change of process will assist in meeting Service Level Agreements (SLA’s).</li><li>Participate in coaching, reviews, and training assessments of shift personnel in conjunction with department managers.</li><li>Work closely with management to achieve team and department goals.</li></ul>

Digital Contact Center Supervisor

BGroup

Key Responsibilities:Leadership &amp; Strategy<ul><li>Develop and implement the overall call center strategy to meet company objectives in sales, service quality, and customer retention.</li><li>Lead, mentor, and motivate call center supervisors, quality analysts, trainers, and agents to achieve performance targets.</li><li>Establish KPIs and monitor daily, weekly, and monthly performance metrics.</li><li>Drive a culture of accountability, teamwork, and continuous improvement.</li></ul>Operations Management<ul><li>Oversee daily call center operations to ensure smooth workflow, effective scheduling, and optimal resource utilization.</li><li>Ensure compliance with company policies, scripts, and service standards.</li><li>Implement and monitor processes for call quality, productivity, and performance optimization.</li><li>Handle escalations and complex customer issues, ensuring timely resolution.</li></ul>Sales &amp; Performance<ul><li>Set and monitor sales targets for telesales teams.</li><li>Identify opportunities to improve conversion rates and customer engagement.</li><li>Develop performance incentives and recognition programs to drive results.</li></ul>Training &amp; Quality Assurance<ul><li>Coordinate with the training and QA teams to ensure consistent product knowledge, call handling standards, and customer satisfaction.</li><li>Review and analyze call recordings and reports to identify areas for improvement.</li><li>Implement corrective actions and coaching programs to enhance performance.</li></ul>Reporting &amp; Analysis<ul><li>Analyze operational data and prepare management reports on performance, customer feedback, and trends.</li><li>Use insights to drive strategic decisions and process improvements.</li><li>Manage call center budgets and operational costs efficiently.</li></ul>Job Type: Full-timePay: AED7,000.00 - AED10,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Sales: 4 years (Required)</li><li>Customer Service: 4 years (Required)</li><li>Contact Center Head: 2 years (Required)</li></ul>

Contact Center Head

BEYOND Developments

<div>
 
 
 Summary
 
 
 
 The Contact Center Executive is the first point of contact for potential and existing clients. this role is essential in delivering exceptional customer service, managing inquiries, and providing information about BEYOND current and upcoming projects
 
 
 
 
 
 
 The Role
 
 
 <ol>
 <li>
 Answer inbound calls and respond to inquiries regarding BEYOND&rsquo;s current projects providing details about pricing, availability, specifications, handover dates, and promotional offers.
 </li>
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 Handle customer complaints and provide solutions in a professional manner, and escalating cases to management when required.
 </li>
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 Maintain detailed records of client interactions and update the CRM system with relevant information.
 </li>
 <li>
 Qualify leads through effective questioning and understanding of client requirements.
 </li>
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 Forward qualified leads to the sales team for further follow-up.
 </li>
 <li>
 Conduct follow-ups on leads, inquiries, and client requests to ensure satisfaction and maintain relationships.
 </li>
 <li>
 Generate daily, weekly, and monthly reports on call metrics, customer feedback, and inquiries.
 </li>
 <li>
 Provide insights to marketing and sales departments on common customer queries and feedback.
 </li>
 <li>
 Assist in organizing customer engagement events and outreach initiatives.
 </li>
 <li>
 Assist in marketing for future projects by calling existing leads in the system and any other leads lists provided by management.
 </li>
 </ol>
 
 
 
 
 
 Competencies
 
 
 <ul>
 <li>
 Language: Hindi (mandatory)
 </li>
 <li>
 Minimum Required Education : Intermediate institute / Bachelor Degree
 </li>
 <li>
 Average Years of Experience : 1-2 Years of experience in a customer service or Contact center role or similar position in Real Estate industry
 </li>
 <li>
 Required Skills : Time management, customer service, multi-tasking, previous ability to work under pressure, communication skills, customer oriented, follow-up skills, CRM System (preferably Salesforce)
 </li>
 </ul>
</div>

Contact Center Executive

Oshanya

Senior Call Center Executive (Medical Clinic - Karama)Location: Karama, Dubai Industry: Healthcare / Medical Services Salary: AED 3,500 - AED 4,000 per month Requirement: Must have own transferable visa.Are you an experienced call center professional with a passion for healthcare and a knack for sales?About the Role:In this pivotal role, you will be the first point of contact for our patients, providing exceptional service and seamlessly converting inquiries into confirmed appointments. You will play a key role in the clinic's growth and patient satisfaction.Key Responsibilities:<ul><li>Handle a high volume of inbound and outbound calls in a professional and courteous manner.</li><li>Convert patient inquiries into scheduled appointments, effectively promoting our clinic's services.</li><li>Provide detailed information about our doctors, treatments, and services to potential patients.</li><li>Manage patient appointments, reminders, and follow-ups using our clinic management system.</li><li>Address and resolve patient queries and concerns with empathy and efficiency.</li><li>Achieve and exceed individual and team targets for call quality and conversion rates.</li><li>Maintain accurate and up-to-date patient records.</li><li>Guide and mentor junior call center agents, sharing best practices.</li></ul>Who We Are Looking For (Qualifications &amp; Experience):<ul><li>Minimum 2-3 years of experience in a call center environment, preferably within a medical center, hospital, or healthcare provider.</li><li>A proven background in sales or tele-sales with a track record of meeting targets.</li><li>Excellent communication and interpersonal skills in English; knowledge of Arabic or other languages is a plus.</li><li>Empathetic, patient-focused, and able to handle sensitive situations with discretion.</li><li>Tech-savvy with experience in CRM or clinic management software.</li><li>MUST have own transferable visa.</li></ul>What We Offer:<ul><li>A competitive monthly salary of AED 3,500 - AED 4,000.</li><li>A rewarding opportunity to make a difference in patients' lives.</li><li>A supportive and professional work environment in a prime Karama location.</li><li>Potential for career growth within the clinic.</li></ul>Ready to Apply?+971 55 664 3235 whats appJob Type: Full-timePay: AED3,500.00 - AED4,500.00 per month

Call Center Executive

Concentrix

<div>
 Job Title:
 
 
 Team Leader - Contact Center
 
 
 
 Job Description
 
 
 
 As a Contact Centre Team Leader, you&rsquo;ll lead, motivate and support a team of 15+ contact center advisors, ensuring that great customer service and support is delivered. You and your team will provide key support to our client/s. You will coach, support and develop your team, build their abilities and drive continuous improvement through the adoption of identified best practice.
 
 
 
 Essential Functions / Core Responsibilities
 
 
 
 
 Manage the daily operations and admin as assigned but not limited to
 
 
 
 <ul>
 <li>
 Effectively managing Emails, paperwork, leave requests, planning, scheduling meetings, taking minutes, monitoring performance, reporting and many other organizational tasks.
 </li>
 <li>
 Actively involved on client calls and ensuring that updates are timely communicated to the team.
 </li>
 <li>
 Working with colleagues to effectively run the Contact Centre operation.
 </li>
 <li>
 Interviewing and hiring of appropriate candidates, as needed.
 </li>
 <li>
 Preparing reports and analyze data to self-understand and assist in management decisions.
 
 
 </li>
 </ul>
 
 Lead and motivate the team
 
 
 
 <ul>
 <li>
 Providing supervision and motivation of staff to foster competitive performance.
 </li>
 <li>
 Ensuring efficient and productive handling of inbound call volumes.
 </li>
 <li>
 Ensuring that staff has the necessary information, knowledge, and training to efficiently perform all job responsibilities.
 </li>
 <li>
 Maintaining knowledge of all programs/projects the inbound unit supports.
 </li>
 <li>
 Assisting staff with questions pertaining to the products and services offered by the client.
 </li>
 <li>
 Receiving and responding promptly and accurately to all customer inquiries and complaints via telephone that have escalated to the supervisory level.
 </li>
 <li>
 Institute creative &amp; innovative Rewards &amp; Recognition activities for enhancing team performance and motivation.
 </li>
 <li>
 Fostering career advancement of the team members within the project or lateral movement.
 
 
 </li>
 </ul>
 
 Manage performance
 
 
 
 <ul>
 <li>
 Ensuring that all key metrics of performance as per the Client SLA are met and exceeded through regular call monitoring, observed listening, live chat for query handling and on call assistance.
 </li>
 <li>
 Set objectives and clearly communicate goals and targets that needs to be met every month.
 </li>
 <li>
 Providing ongoing guidance, training, coaching, mentoring and motivation to staff to ensure exceptional performance and maximum utilization of resources.
 </li>
 <li>
 Monitoring and assessing staff performance and administer feedback daily, monthly and yearly.
 </li>
 <li>
 Monitoring, reviewing and providing regular feedback to staff on the quality and quantity of work produced.
 </li>
 <li>
 Assessing staff capabilities and identifying appropriate development and training opportunities.
 </li>
 <li>
 Setting the appropriate expectations of conduct and professionalism through example.
 </li>
 <li>
 Managing people metrics within the team eg. attrition, absenteeism, schedule adherence etc.
 </li>
 <li>
 Working with other supervisors and management team members to support advisors and maximize customer satisfaction.
 
 
 </li>
 </ul>
 
 Client Management
 
 
 
 <ul>
 <li>
 Effectively managing and strengthening relationship with the Client representative/s.
 
 
 </li>
 </ul>
 
 CANDIDATE PROFILE
 
 
 
 Firstly, you are a people person and a reliable teammate. You are adaptable and a clear communicator, able to tailor your approach dependent on each individual team member. You have a passion for customer service and getting it right for our client/s.
 
 
 <ul>
 <li>
 You have 1+ years of experience in Customer Service in exceeding metrics and leading individuals to success within a BPO setting.
 </li>
 <li>
 A bilingual English (B2+ level) and native Arabic speaker.
 </li>
 <li>
 Strong communication and interpersonal skills.
 </li>
 <li>
 Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor&rsquo;s degree.
 </li>
 <li>
 You infuse joy and humor wherever possible, making work genuinely fun for yourself and those around you.
 </li>
 <li>
 Analytical, efficient and thorough.
 </li>
 <li>
 Proficiency with technology, especially computers, software applications, and phone systems.
 
 
 </li>
 </ul>
 
 Disclaimer
 
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
 
 
 Location:
 
 
 ARE Work-at-Home
 
 
 Language Requirements:
 
 
 Time Type:
 
 
 Full time
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1581813
 
</div>

Team Leader - Contact Center

Chalhoub Group

The Associate People Partner is responsible for the full execution of HR administrative activities, including requisition management, employee data maintenance, cost center alignment, and reporting support. The role also assists with non-critical employee relations matters and works closely with Group HR s Centers of Expertise to ensure operational alignment and HR excellence. Key Responsibilities: <ul> <li>Own and execute core HR administrative processes, including launching requisitions and managing internal transfer workflows.</li> <li>Coordinate and collaborate with Group HR s Centers of Expertise (e.g., People Experience, Rewards, etc.) to support cross-functional HR initiatives.</li> <li>Maintain accurate and up-to-date records of organization charts, payroll information, and cost center/budget allocations.</li> <li>Monitor and follow up on the completion of performance goals, workforce budgeting activities, and other key HR processes in collaboration with the People Partner or Director of People.</li> <li>Assist in consolidating and tracking People Strategy metrics in coordination with the People Analytics team.</li> <li>Act as a secondary point of contact for minor employee relations matters, escalating as needed under the guidance of the People Partner.</li> <li>Prepare and support the delivery of ad-hoc HR reports and dashboards, as requested by the People Partner or Director of People.</li> </ul> <ul> </ul>

Associate - People Partner, Fashion

THE TUTORING CENTER

<ul><li>Manage front-of-house operations at whichever site you’re scheduled; act as first point of contact for families.</li><li>Coordinate student schedules, tutor coverage, and session logistics across centers.</li><li>Maintain accurate student records, billing documents, and session tracking.</li><li>Build reports using Google Sheets and Excel.</li><li>Maintain AMC/maintenance records, liaise with vendors, and coordinate repairs.</li><li>Order and manage supplies/stock for each location.</li><li>Support the Center Director with assessments, consultations, and general administration.</li><li>Handle inquiries, follow-ups, and ensure each site’s presentation meets standards.</li></ul>

Center Coordinator

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