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contact center team leader

Boutiqaat

Contact Center Team Leader Are you a natural leader with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments, love solving problems, and enjoy inspiring teams to perform at their best? If so, we want you to lead our Contact Center team!At Boutiqaat, we&rsquo;re dedicated to delivering outstanding service to our customers and we&rsquo;re looking for a Contact Center Team Leader who can help elevate the customer journey even further.What You&rsquo;ll Be Doing:As our Contact Center Team Leader, you&rsquo;ll be the driving force behind a high-performing team that keeps our customers happy and supported. Your day will be filled with meaningful work, including:<ul><li>Oversee daily team operations to ensure smooth, efficient workflows.</li><li>Coach, motivate, and empower agents to reach their full potential.</li><li>Support performance management and help select top talent to join the team.</li><li>Review existing systems and workflows then help us make them better!</li><li>Implement procedures that support accuracy, consistency, and customer satisfaction.</li><li>Monitor call quality and ensure high service standards across the team.</li><li>Provide hands-on coaching to team members.</li><li>Identify training needs and help drive development plans.</li><li>Collaborate with HR to evaluate performance and support career growth.</li><li>Handle escalated issues with professionalism and empathy.</li><li>Provide solutions that enhance customer experience and build loyalty.</li><li>Ensure orders, inquiries, and complaints are handled quickly and accurately.</li><li>Create and manage team schedules to ensure full coverage.</li><li>Keep your team updated on policies, procedures, and compliance requirements.</li><li>Track and report performance metrics, sharing insights with leadership.</li></ul>What You Bring to the Table:<ul><li>A bachelor&rsquo;s degree in business management or a related field.</li><li>5&ndash;8 years of experience in customer service or a contact center.</li><li>Strong communication skills in both English and Arabic.</li><li>Confidence using Microsoft Office and comfort navigating various systems.</li><li>Experience with call center software (a nice bonus!).</li><li>The ability to stay calm under pressure, think fast, and multitask like a pro.</li><li>Knowledge of Boutiqaat products or the enthusiasm to learn quickly!</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your expected monthly salary?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Customer Service: 5 years (Preferred)</li></ul>

Contact Center Team Leader

Zain Kuwait

<div>
 
 About The Role
 
 
 
 Zain Kuwait is actively recruiting for a Contact Center Agent. You will serve as the first point of contact between Zain and our loyal customers, and you will be assisting them in a professional manner that will reflect our Zain values and mission.
 
 
 
 Your Responsibilities Will Include But Not Be Limited To
 
 
 
 <ul>
 <li>
 Handling a high volume of inbound calls and greeting customers in a courteous and professional manner.
 </li>
 <li>
 Assessing and evaluating customer concerns and resolving their problems in an efficient and timely manner.
 </li>
 <li>
 Providing product and service information to customers.
 </li>
 <li>
 Promote Zain's products and services by understanding customer needs and interests and providing them with the right offers that match those.
 </li>
 <li>
 Troubleshoot service equipment issues.
 </li>
 <li>
 Adhere to, and fulfill, individual and team performance metrics.
 
 
 </li>
 </ul>
 What We Need From You
 
 
 To be considered for the position, you will need to meet with all of the below requirements:
 
 
 <ul>
 <li>
 High School / 1 Year Diploma &amp; Above.
 </li>
 <li>
 0-3 years&rsquo; experience in a related field.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Excellent Communication Skills (Speaking and Listening).
 </li>
 <li>
 Excellent Problem-Solving Skills.
 </li>
 <li>
 High Drive for Achievement.
 </li>
 <li>
 Strong Knowledge of MS Office.
 </li>
 <li>
 Preferably Bilingual.
 </li>
 <li>
 Ability to work under pressure.
 
 
 </li>
 </ul>
 
 About Application Process
 
 
 
 If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Passport-size photograph
 </li>
 <li>
 Highest Education Qualification
 </li>
 <li>
 Copy of Civil ID/Passport
 </li>
 </ul>
</div>

ZAIN1635 - Contact Center Agent

Bumbum

Role PurposeThe Call Center Agent is the first point of contact and a key brand representative. This role is responsible for delivering a premium, empathetic, and solution-oriented customer experience across all communication channels.The agent ensures that every customer interaction reflects the brand&rsquo;s quality, care, and commitment&mdash;especially when engaging with parents and caregivers.Key ResponsibilitiesCustomer Support &amp; Communication<ul><li>Handle inbound and outbound calls, chats, and messages in a professional, calm, and premium manner</li><li>Provide accurate information related to orders, deliveries, products, subscriptions, and replacements</li><li>Resolve customer concerns efficiently while maintaining empathy and emotional intelligence</li><li>Follow approved scripts, SOPs, escalation paths, and tone-of-voice guidelines</li></ul>Customer Experience Excellence<ul><li>Represent the brand&rsquo;s values and premium positioning at all times</li><li>De-escalate complaints with confidence, care, and reassurance</li><li>Proactively guide customers on product usage, fit, and care when required</li><li>Ensure customers feel heard, supported, and valued after every interaction</li></ul>Operational Accuracy<ul><li>Accurately document all interactions in the CRM / ticketing system</li><li>Adhere to SLAs, response time targets, and quality benchmarks</li><li>Escalate complex or sensitive cases clearly and with full context</li><li>Coordinate with internal teams (logistics, operations) when needed</li></ul>Quality &amp; Continuous Improvement<ul><li>Meet individual performance KPIs (CSAT, quality score, response time)</li><li>Participate in training sessions, QA reviews, and coaching programs</li><li>Apply feedback consistently to improve service quality</li></ul>Required Skills &amp; Competencies<ul><li>Excellent verbal and written communication skills in Arabic &amp; English</li><li>High emotional intelligence and strong listening skills</li><li>Ability to remain calm and professional under pressure</li><li>Strong problem-solving and decision-making abilities</li><li>Attention to detail and process discipline</li><li>Comfortable using CRM and omnichannel customer support tools</li></ul>Experience &amp; Qualifications<ul><li>1&ndash;3 years of experience in a customer service or call center role</li><li>Experience in e-commerce, retail, or subscription-based businesses is an advantage</li><li>High school diploma required; Bachelor&rsquo;s degree is a plus</li></ul>Key Behavioral Traits<ul><li>Customer-first mindset</li><li>Patient, composed, and empathetic</li><li>Accountable and detail-oriented</li><li>Team-focused and quality-driven</li><li>Strong sense of ownership and responsibility</li></ul>Job Type: Full-time

Call center agent

Abercrombie & Fitch

<div>Company Description 
Abercrombie &amp; Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. 
 
The company operates a family of brands, including Abercrombie &amp; Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie &amp; Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com. 
 
At Abercrombie &amp; Fitch Co., we lead with purpose and always put our people first. We&rsquo;re proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities. 
Job Description 
A Full-Time Key Holder helps drive the business through leadership and is actively involved in ensuring a differentiated customer experience. Key Holders should be assertive, analytical and trustworthy as a leader of a multi-million dollar business. They utilize applied learning to evolve as a business leader and improve store results. The Key Holder leads a team of associates to ensure operational tasks and procedures are successful as well as opening and closing routines being completed, all while keeping the customer at the center of everything we do.
What You&rsquo;ll Do<ul><li>
Training and Development</li><li>
Customer Experience</li><li>
Communication</li><li>
Store Presentation and Sales Floor Supervision</li><li>
Asset Protection</li><li>
Policies and Procedures Adherence</li></ul> 

Qualifications 
Requirement<ul><li>
Minimum 1 year experience as Supervisor or Manager</li></ul>
What it Takes<ul><li>
Work Ethic</li><li>
Assertiveness</li><li>
Applied Learning</li><li>
Attention to Detail</li><li>
Analytical Skills</li><li>
Adaptability / Flexibility</li><li>
Multi-Tasking</li><li>
Stress Tolerance</li></ul> 

Additional Information 
What You&rsquo;ll Get
As an Abercrombie &amp; Fitch Co. (A&amp;F Co.) associate, you&rsquo;ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&amp;F is committed to providing simple, competitive, and comprehensive benefits that align with our Company&rsquo;s culture and values, but most importantly &ndash; with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward.<ul><li>
Quarterly Incentive Bonus Program</li><li>
Annual return flight ticket</li><li>
Paid Time Off</li><li>
3 Paid Comp Days</li><li>
Merchandise Discount</li><li>
Medical, Dental, Health and Life Insurance</li><li>
Associate Assistance Program - professional and confidential mental and behavioral health counseling</li><li>
Carrot Fertility and Adoption</li><li>
Headspace mental health and wellness application membership</li><li>
Paid Parental and Adoption Leave</li><li>
Training and Development</li><li>
Opportunities for Career Advancement, we believe in promoting from within</li><li>
A Global Team of People Who'll Celebrate you for Being YOU 
<ul><li>Some of the above benefits can be availed upon completion of the probationary period</li></ul></li></ul>
SEE WHAT IT&rsquo;S LIKE TO #WORKATANF - FOLLOW US ON INSTAGRAM @LIFEATANF
Abercrombie &amp; Fitch Co. is an Equal Opportunity/Affirmative Action employer</div>

Abercrombie & Fitch / Hollister - Team Leader (Key Holder), Kuwait

harakacenter

<div>The center is looking to hire a BALLET TEACHER to join the team.
Haraka Center for Movement Arts is a one-of-a-kind dance center located in Kuwait. The newly opened dance center focuses on building quality dance education in the performing arts here in the Middle East. The dance training disciplines include Ballet, Modern, and Contemporary Dance for students ages 4-18.

The team includes dance educators that are PASSIONATE and DRIVEN to join the center's mission of cultivating a society that appreciates the Art of Movement.
About The Center:

HARAKA CENTER FOR MOVEMENT ARTS (HCMA) is a space where you can just be. The center is for women of all ages, dance backgrounds, and levels, to explore and express their passion to move.
We will teach our students technique, creativity, and improvisation to cultivate their artistic expression. Movement is the basis of all our attempts to communicate and connect with each other. We will help you find and harness your movement language, by learning how to use your body, take risks, and really let go. The classes will focus on building a solid foundation in the disciplines of ballet, modern, contemporary dance, other dance styles, and movement-based classes.
Our purpose is to support our students in search of their individuality and ultimately inspire a society of risk-takers who redefine their artistry beyond the center.

Responsibilities of this job:
<ul><li>Full-Time Job (40+ Hours/week)</li></ul>
<ul><li>Relocation to Kuwait</li></ul>
<ul><li>Dance curriculum planning &amp; execution</li></ul>
<ul><li>Conduct ballet lessons to students</li></ul>
<ul><li>Strong passion to inspire the students to appreciate different genres of music and dance</li></ul>
<ul><li>In charge of performances and exams organization and choreography</li></ul>
<ul><li>Establish excellent rapport with parents and children</li></ul>
<ul><li>Organize dance events, concerts, and open houses</li></ul>
<ul><li></li></ul>Required Work Experience
<ul><li>A teaching license: DEA, DMA, NDEO, RAD, CDTA, ISTD, IDTA, Cecchetti USA, or similar
</li></ul><ul><li>Candidates should have a minimum of 2 years of teaching to students ages 4-18.</li></ul>
<ul><li>The candidate should have an excellent command of both written and spoken English</li></ul>

Required Skills
<ul><li>Excellent ability in their personal area of expertise.</li></ul>
<ul><li>Excellent anatomical knowledge.</li></ul>
<ul><li>Patience and an ability to communicate movement to people of all abilities.</li></ul>
<ul><li>Ability to keep control over a large class of people.</li></ul>
<ul><li>Friendly and sincere, good at networking.</li></ul>
<ul><li>Good organizational skills, if self-employed.</li></ul>
<ul><li>Energetic, driven, creative, and dependable</li></ul>

Required Education
<ul><li>A Degree in Performing Arts and/or Dance Degree</li></ul>

Salary Package and other benefits:
<ul><li>Competitive Salary
</li></ul><ul><li>Extra income opportunities are available
</li></ul><ul><li>FREE Annual Flight Ticket Home</li></ul>
<ul><li>FREE Health Insurance</li></ul>
<ul><li>Paid Holidays</li></ul>
<ul><li>Work Visa: Provided</li></ul>
<ul><li>Housing: Provided for first 3 months</li></ul>
<ul><li>Contract Length: 2 years contract renewable on mutual agreement</li></ul>
<ul><li></li></ul>Due to the high volume of applications received only successful candidates will be contacted.</div>

Ballet Teacher

Siemens Energy

<div>
 
 A Snapshot of Your Day
 
 
 
 The Procurement Specialist is responsible for sourcing and purchasing materials, equipment, and services required for DSO operations while ensuring quality, cost-effectiveness, and timely delivery.
 
 
 This role combines technical knowledge with procurement expertise to evaluate supplier capabilities, manage risks, and maintain strong vendor relationships. The ideal candidate will work closely with cross-functional teams to support Service Center requirements and drive procurement strategies in line with industry best practices..
 
 
 
 How You&rsquo;ll Make An Impact
 
 
 
 <ul>
 <li>
 Identify, evaluate, and select suppliers based on technical specifications, quality standards, and cost criteria.
 </li>
 <li>
 Collaborate with Service Center teams to understand technical requirements and assist in defining procurement specifications.
 </li>
 <li>
 Develop and maintain strong relationships with suppliers and service providers.
 </li>
 <li>
 Conduct regular performance assessments and audits to ensure adherence to quality standards and delivery schedules.
 </li>
 <li>
 Work closely with project management, Service Center management, finance, and legal teams to streamline the procurement process.
 </li>
 <li>
 Maintain accurate records of procurement activities, supplier performance, and contract negotiations.
 
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering (Mechanical, Electrical, Industrial, or related field) or equivalent technical discipline.
 </li>
 <li>
 3+ years of experience in procurement, supply chain, or sourcing within a Service Center or manufacturing environment.
 </li>
 <li>
 Strong understanding of technical principles and specifications.
 </li>
 <li>
 Proven track record in contract negotiation and vendor management.
 
 
 
 </li>
 </ul>
 
 About The Team
 
 
 
 Our Gas Services division offers Low-emission power generation through service and decarbonization. Zero or low emission power generation and all gas turbines under one roof, steam turbines and generators. Decarbonization opportunities through service offerings, modernization, and digitalization of the fleet.
 
 
 
 Who is Siemens Energy?
 
 
 
 At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.
 
 
 Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
 
 
 Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo
 
 
 
 Our Commitment to Diversity
 
 
 
 Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character &ndash; no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.
 
 
 
 Rewards/Benefits
 
 
 
 <ul>
 <li>
 Opportunity to work on challenging projects in an exciting environment
 </li>
 <li>
 Opportunity for remote/flexible work
 </li>
 <li>
 Professional support and strong collaboration with colleagues around the world
 </li>
 <li>
 Professional development opportunities within the company
 
 
 
 </li>
 </ul>
 https://jobs.siemens-energy.com/jobs
 
 
</div>

Procurement Specialist- Kuwaiti National

Accenture

THE WORK: Join us in shaping the future of security operations! You will have the opportunity to be a subject matter expert, collaborating with various teams to make impactful decisions. Your role will involve engaging with multiple teams and contributing to key decisions while providing innovative solutions to complex challenges. We are excited to see how your expertise in Security Operations Center (SOC) Planning will help us enhance our security posture. We look forward to welcoming you on this journey of growth and innovation!
 
Design and implement security operations center strategies to effectively detect and respond to cyber threats.
 Govern the use of enterprise security tools and architecture frameworks to ensure compliance with security policies.
 Collaborate with cross-functional teams to develop and enhance security solutions that protect the digital core.
 
HERE'S WHAT YOU WILL NEED: 
Master proficiency in Security Operations Center (SOC) Planning.
 Expert proficiency in Splunk Security Information and Event Management (SIEM) Operations.
 B_ A minimum of 5 years of experience in relevant related skills.
 Bachelor's Degree in relevant field of studies.
 
BONUS POINTS IF YOU HAVE: 
Expert proficiency in Security Delivery Governance.

Security Delivery Manager

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