outsource - sales & call center representative

nominated signatory & medical excellence lead

offensive security analyst (structured / non-exploit)

operations & sports financial support specialist

account manager

ai developer

order management analyst

outsource - sales & call center representative Jobs in Cairo

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sales development representative

content designer for customer service

Nexus Analytica

About Nexus AnalyticaNexus Analytica is an international energy and digitalization consultancy specializing in renewable energy, power systems, and smart grid solutions. The company supports governments, utilities, and private sector clients across Europe, the Middle East, and Africa in developing and implementing large-scale energy infrastructure projects, including solar PV, wind, battery energy storage systems (BESS), and digital energy platforms such as NexusGRID.<h2> </h2><h2>About the Role</h2>We are looking for a talented and detail-oriented UI/UX Designer to join our growing product team. In this role, you will be responsible for designing intuitive, user-friendly, and visually appealing web interfaces that align with user needs and business goals.You will lead the end-to-end design process — from user research and wireframing to high-fidelity UI design and developer handoff — and ensure that user experience is at the core of every product decision. Working closely with frontend/backend engineers, product managers, and stakeholders, you will shape the look, feel, and usability of our digital platforms.This is an exciting opportunity to own the UX vision of impactful, real-world software platforms used in energy, infrastructure, and emerging technologies.<h2> </h2><h2>Key Responsibilities</h2><h3> - User Experience Design</h3><ul><li>Conduct user research, interviews, and usability studies to understand user needs and pain points.</li><li>Translate findings into user journeys, personas, information architecture, and UX flows.</li><li>Design wireframes, prototypes, and mockups that solve real user problems.</li></ul><h3>- User Interface Design</h3><ul><li>Create high-fidelity UI designs based on approved wireframes and brand guidelines.</li><li>Design responsive interfaces that work across devices and screen sizes.</li><li>Develop and maintain a scalable design system or UI component library.</li><li>Ensure pixel-perfect execution and a consistent visual language across the platform.</li></ul><h3>- Collaboration &amp; Handoff</h3><ul><li>Work closely with frontend developers (React.js) to ensure accurate implementation of designs.</li><li>Provide design specifications, assets, and detailed interaction notes.</li><li>Participate in Agile ceremonies such as sprint planning and retrospectives to stay aligned with developers.</li></ul><h3>- Feedback &amp; Iteration</h3><ul><li>Gather and analyze feedback from users, stakeholders, and QA to continuously improve UX.</li><li>Conduct A/B testing or usability tests to validate hypotheses and inform design decisions.</li><li>Iterate on designs based on real-world usage data and performance analytics.</li></ul><h2> </h2><h2>Job Requirements</h2><h2>Required Qualifications</h2>Experience<ul><li>4+ years of experience in UI/UX design for web applications or SaaS platforms.</li><li>Strong portfolio demonstrating UX problem solving, clean UI design, and responsive layouts.</li><li>Experience working in Agile, cross-functional development teams.</li></ul>Design Skills<ul><li>Proficiency in design tools such as Figma, Visily, Adobe XD, Sketch, or similar.</li><li>Strong understanding of UX principles, accessibility (WCAG), and human-centered design.</li><li>Solid experience designing for responsive, interactive web applications.</li></ul>Collaboration &amp; Communication<ul><li>Strong communication and presentation skills — able to explain design choices clearly.</li><li>Comfortable working with technical and non-technical stakeholders.</li><li>Ability to manage multiple design tasks and maintain attention to detail.</li></ul><h2> </h2><h2>Nice to Have</h2><ul><li>Familiarity with frontend technologies like HTML, CSS, React.js, or design handoff tools like Zeplin or Figma Dev Mode.</li><li>Experience with tools like Hotjar, Google Analytics, or other UX research platforms.</li><li>Previous work in energy, smart grid, infrastructure, or cloud-based software platforms.</li><li>Motion/interaction design experience (e.g., using Lottie or After Effects).</li><li>Experience with creating/maintaining design systems (e.g., Material UI, Tailwind, etc.).</li></ul><h2>Why Join Us?</h2><ul><li>Own the visual and experiential design of platforms that have real-world impact.</li><li>Join a collaborative and technically strong product and engineering team.</li><li>See your work directly shape critical national infrastructure and digital solutions.</li><li>Flexible work options, career growth, and a supportive design-forward culture.</li></ul>

Senior UI/UX Designer

Amazon

<div>
 
 Description
 
 
 
 Amazon opened its doors in 1995 and strives to be the world&rsquo;s most customer-centric company, where customers can find and discover anything they might want to buy online. The goal of Amazon is to build a world class operation. Amazon Operations aims to exceed the expectations of our customers by ensuring that orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. To continue to drive excellence within our Amazon Egypt Operations we are always exploring new opportunities to shape our global business. As a Operations Integration Engineer, you&rsquo;ll be an essential part of innovating and transforming our processes. This is a unique and exciting opportunity to ensure our organization&rsquo;s treatment of employees is fair, respectful, and consistent with our framework of our core business values and objectives. The ideal candidate for this position will take the lead on the design and launch of new programs for our customers. You&rsquo;ll also oversee programs that are already running and find ways to improve them. This is your opportunity to have a big impact on some of the most exciting new ideas that are shaping the future of Amazon Egypt that include optimization of how we think, teach and deliver cultural change across our fulfilment/transportation/delivery network, enabling processes to meet our associate experience goals. You will collaborate on and then execute the roadmap of standard Egypt process upgrades, directly supporting implementation of change at Egypt and site level. Reporting into the Operation Integration Manager, the Operations Integration Engineer will develop mechanisms to surface known best practices, deploy change and raise the bar. You will own standardization of processes, lead trials and engage with stakeholders across Egypt, AMET and WW, enabling standardization and innovation. Your resident location must be local to the geographic area of the position you are applying for. This position may support multiple sites within the region and the ability to routinely travel between local sites is essential. The successful candidate must be capable of occasional domestic travel, estimated at less than 25% of the time.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree
 </li>
 <li>
 Speak, write, and read fluently in English
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Speak, write, and read fluently in Arabic
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3139389
</div>

Ops Integration Engineer, Ops Integration

AstraZeneca

<div>
 
 Job Title: Nominated Signatory &amp; Medical Excellence Lead
 
 
 
 
 Introduction To Role
 
 
 
 Are you ready to uphold the highest standards of medical governance while accelerating field excellence to deliver better outcomes for patients? This role places you at the center of ethical decision-making and capability building, ensuring that every activity, material, and interaction reflects our standards and enables impact at pace.
 
 
 You will bridge rigorous compliance with practical execution, helping teams move fast and do the right thing. Can you translate strategy into measurable improvements that raise the quality and reach of medical engagement? Join us to combine science, ethics, and operational excellence in a dynamic environment where bold ideas and disciplined delivery go hand in hand.
 
 
 
 Accountabilities
 
 
 
 <ul>
 <li>
 Ethical Interactions Governance: Own and maintain local Ethical Interactions (EI) SOPs; translate global Code of Conduct into robust local procedures covering patient interactions, digital communications, diagnostics, patient affordability, and external funding.
 </li>
 <li>
 Nominated Signatory Leadership: Lead a team of risk assurance managers/signatories; review and approve materials and activities to meet ABAC, data privacy, local regulatory, and company standards; sign HCP/HCO agreements on behalf of the business.
 </li>
 <li>
 External Funding Oversight: Chair the Ethical Interactions Committee; assess, approve, and monitor external funding and third‑party engagements, ensuring transparency, fairness, and appropriate documentation.
 </li>
 <li>
 Risk and Assurance: Conduct first-line monitoring and quality checks; partner with Compliance and Assurance to execute risk assessments, define CAPAs, and track remediation to closure with evidence and sustainability plans.
 </li>
 <li>
 Medical Quality and Standards: Guide medical and marketing collaboration to ensure scientific accuracy, fair balance, and adherence to codes and SOPs across congresses, advisory boards, digital engagement, and field medical activities.
 </li>
 <li>
 Digital Compliance: Govern compliant HCP digital engagement platforms and content, ensuring consent, privacy-by-design, and appropriate content governance across channels.
 </li>
 <li>
 Process Improvement: Drive simplification and continuous improvement of governance processes, templates, and systems; embed controls proportionate to risk while enabling business agility.
 </li>
 <li>
 Cross-Functional Partnership: Advise cross‑functional teams on ethical and governance considerations for complex initiatives, mega events, and interactions with government officials.
 </li>
 <li>
 Medical Excellence: Purpose Elevate Medical Affairs capability across Egypt by defining competency standards, driving robust onboarding and continuous development for Medical Science Liaisons (MSLs) and Medical Advisors, and owning certification and quality assurance to improve scientific engagement, evidence generation readiness, and cross-functional impact.
 </li>
 <li>
 Liaise with the Global &amp; International Medical Excellence Team in connection to excellence programs, localize relevant initiatives to Egypt market as aligned with local strategy and compliance, and seek out opportunities for cross-market collaboration.
 </li>
 <li>
 Improve scientific engagement quality, call planning, narratives, objection handling, compliant interactions, and insight capture/translation.
 </li>
 <li>
 Equip medical managers with coaching requirements as per AZ standards.
 
 
 </li>
 </ul>
 
 Essential Skills/Experience
 
 
 
 <ul>
 <li>
 Education: Bachelor&rsquo;s degree in pharmacy or related life sciences field required.
 </li>
 <li>
 Experience: 7+ years in Medical Affairs/Compliance/Governance within pharma, including direct Nominated Signatory or equivalent approval authority.
 </li>
 <li>
 Expertise: Strong knowledge of ABAC, Data Privacy, EI codes, GxP fundamentals, and Egypt regulatory frameworks; audit and CAPA lifecycle management; digital engagement governance.
 </li>
 <li>
 Risk assessment, SOP authorship, stakeholder management, training design/delivery, analytical problem solving, change management, and clear written/oral communication in English
 
 
 </li>
 </ul>
 
 Desirable Skills/ Experience
 
 
 
 <ul>
 <li>
 Certifications : GCP/GVP quality, compliance auditing, data privacy, or ABAC training.
 </li>
 <li>
 Medical Excellence Manager Experience
 
 
 </li>
 </ul>
 
 Why AstraZeneca
 
 
 
 Join a team that blends scientific rigor with commercial precision to launch innovations that matter to patients, moving from early diagnosis through treatment with an unwavering ethical core. We operate at pace in evolving markets with the freedom to experiment, learn, and improve, bringing surprising combinations of people together to spark bold thinking. We value kindness alongside ambition, and we follow the evidence to deliver solutions that serve patients and the business without compromising on doing the right thing. Your contribution will shape a connected healthcare ecosystem through partnerships and practical innovation, powered by a science-led pipeline that keeps learning fresh and impact real.
 
 
 
 Call To Action
 
 
 
 Step forward to lead medical governance and excellence&mdash;bring your rigor and creativity to power faster, safer decisions and create meaningful patient impact!
 
 
 
 Date Posted
 
 
 
 08-مارس-2026
 
 
 
 Closing Date
 
 
 
 31-مارس-2026
 
 
 AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.
</div>

Nominated Signatory & Medical Excellence Lead

Thndr

<div>
 
 About The Team/Role
 
 
 
 We&rsquo;re looking for an Operations Generalist to support our Operations team in managing the end-to-end lifecycle of user agreements and signature validation.
 
 
 This role will focus on reviewing user-submitted agreements and signatures, validating them against internal Standard Operating Procedures (SOPs), managing approval and rejection decisions, and executing the operational steps required post-review.
 
 
 This is a detail-oriented operational role that plays a critical part in maintaining documentation accuracy and process integrity.
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Review user agreements and validate signatures against internal (Standard Operating Procedures) SOPs.
 </li>
 <li>
 Execute post-approval and post-rejection operational steps
 </li>
 <li>
 Maintain and manage tracking sheets related to agreement status and signature validation
 </li>
 <li>
 Coordinate with relevant teams to ensure a seamless user experience
 </li>
 <li>
 Monitor and maintain the overall health of the signature process and escalate inconsistencies
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Need
 
 
 
 <ul>
 <li>
 Strong attention to detail
 </li>
 <li>
 High level of ownership and accountability
 </li>
 <li>
 Clear written communication skills
 </li>
 <li>
 Efficiency and consistency
 </li>
 <li>
 Uncompromising integrity and strong dedication to professionalism
 </li>
 <li>
 Ability to meet given targets
 </li>
 <li>
 Adhere to company policies, data privacy regulations, and confidentiality standards while handling sensitive information
 
 
 </li>
 </ul>
 
 Nice to Have
 
 
 
 <ul>
 <li>
 Knowledge of Know Your Customer (KYC) and User Agreement Processes: Familiarity with KYC procedures, including reviewing user agreements, signatures, and onboarding documentation, is a plus.
 </li>
 <li>
 Experience with Cloud Platforms or Remote Tools: Familiarity with cloud-based tools (e.g., Google Drive, Dropbox) and remote collaboration tools (e.g., Slack, Trello)
 </li>
 <li>
 Adaptability: Willingness and ability to quickly learn new software or tools as required by the organization.
 </li>
 <li>
 Communication Skills: Strong verbal and written communication skills to interact with team members and respond to queries effectively.
 </li>
 <li>
 Familiarity with Data Validation Tools: Experience with tools or processes for validating and cleaning data.
 
 
 </li>
 </ul>
 
 
 Who Are We?
 
 
 
 
 
 Thndr
 
 was founded with the dream to democratize access to investing through smart tech and human design, which is just a fancy way of saying giving anyone with a smartphone easy access to preserve and grow their wealth. At the same time, we&rsquo;re promoting local investment products to propel the economies that we serve
 
 
 History has shown that investing is the single greatest way to build long-term wealth&mdash;but before
 
 Thndr
 
 , only a very small percentage of people had access to investing due to:
 
 
 <ul>
 <li>
 High barriers to entry - In the form of minimum account balances, brick-and-mortar onboarding, and low financial literacy.
 </li>
 <li>
 Irrelevant experience - Catered towards traders and financial experts, therefore alienating the majority of the population.
 </li>
 <li>
 Fragmented offering&mdash;Investment products are not gathered in a single outlet.
 
 
 </li>
 </ul>
 On our short journey we&rsquo;ve validated that there is a need for our solution, as illustrated by these key figures:
 
 
 <ul>
 <li>
 3 million app downloads
 </li>
 <li>
 $8.8bn in annualized traded value
 </li>
 <li>
 #1 platform in terms of traded value
 </li>
 <li>
 84% of our users are investing for the first time
 </li>
 <li>
 65% of our users come from outside of capital cities and have previously had limited access to financial institutions
 
 
 </li>
 </ul>
 Building on our success with
 
 Thndr
 
 , we are continuing to change culture and break down barriers by launching
 
 Rumble
 
 , the first-of-its-kind subscription-based investment recommendations platform.
 
 
 
 Rumble
 
 was born with the vision to empower everyday individuals to build wealth confidently and intelligently through access to timely and in-depth advice from the industry&rsquo;s top experts.
 
 
 You can consider
 
 Rumble
 
 your new financial advisor. Going beyond traditional investment advice, offering long- and short-term investment recommendations and financial content through engaging articles and videos that can guide users on their financial journey and maximize their returns.
 
 
 We&rsquo;re proud of how far we&rsquo;ve come and the size of our impact in just a few years - but we&rsquo;re just getting started and are excited for what&rsquo;s to come.
 
 
 It&rsquo;ll take a lot of passion, bold risks, and hard work to fulfill our mission of democratizing investing in MENA and giving everyone an equal opportunity to generate and grow their wealth.
 
 
 At Thndr, we&rsquo;re looking for people invigorated by our mission, not just those who simply check off all the boxes. We&rsquo;re looking for people that are hungry to become agents of change and that understand the huge responsibility associated with dealing with people&rsquo;s money.
 
 
 Join us if you&rsquo;re ready to be one of the first to build the premier trading platform in the MENA region. Apply now and help shape the future of trading!
 
 
</div>

Operations Generalist

QNB Egypt

<div>
 
 About the job
 
 
 
 
 
 
 Job Summary:
 
 
 
 
 
 
 Act as a primary contact point for QNB clients/nonclients. Answer incoming calls received, respond to inquiries, manage complaints, identify significant customer service problems, and provide general information.
 
 
 
 
 
 
 Duties &amp; Responsibilities:
 
 
 
 
 
 
 1.Handle all customer inquiries &amp; requests.
 
 
 2. Identify and escalate issues to Team Leader
 
 
 3. Provide product and service information to clients. Cross sell products and services to clients &amp; nonclients according to Contact Center processes and set the needed appointments with concerned Network.
 
 
 4. Document all call information on the relevant systems.
 
 
 5. Send all customer inquiries, requests, appointments, &amp; referrals to the network &amp; related head office departments.
 
 
 6. Determine customers&rsquo; needs and achieve customer satisfaction.
 
 
 7. Answer &amp; process clients&rsquo; inquiries, requests &amp; complaints received according to Contact Center processes.
 
 
 8. Suggest ideas to enhance the service level offered to the clients.
 
 
 9. Handle campaigns if availability of queuing needs, for example (covering shortage, crisis, huge campaign, etc&hellip;.).
 
 
 10. Replace the Customer Service Team Leader in case of unavailability.
 
 
 11. Assist the Customer Service Team Leader in providing guidance &amp; advice to the team members.
 
 
 12. Ensure the correct functioning and implementation of the Permanent Supervision, Compliance and Money Laundering, Operational Risk, and Workplace Success Guidelines whenever and wherever possible.
 
 
 13. Adhere to QNB policies &amp; procedures in order to guarantee that QNB business is conducted in compliance with Local Laws, Internal Rules &amp; Regulations, as well as International Standards.
 
 
 
 
 
 
 Education
 
 :
 
 
 
 
 
 Bachelor&rsquo;s Degree in marketing, Business Administration or Commerce
 
 
 
 
 
 
 Experience:
 
 
 
 
 
 <ul>
 <li>
 0-2 years of experience in the related field .
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 
 
 
 <ul>
 <li>
 Handling Skills and Customer Oriented Attitude
 </li>
 <li>
 Excellent Interpersonal &amp; selling skills
 </li>
 <li>
 High communication skills, especially verbal
 </li>
 <li>
 Ability to work under pressure &amp; shifts basis
 </li>
 <li>
 Good knowledge of computer and telephony Environment
 </li>
 <li>
 Fluency in Arabic and English written/spoken
 </li>
 </ul>
 
 
</div>

Outsource - Sales & Call Center Representative

Diversey

<div>
 
 
 Job Title:
 
 Account Manager &ndash; Sales FSR
 
 
 
 Function:
 
 Sales &ndash; FSR
 
 
 
 Scope:
 
 Account / Relationship Management with primary focus on existing business. New business development is secondary.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Manage assigned customer accounts within the food service and retail (FSR) sector and maintain strong long-term relationships with key stakeholders.
 </li>
 <li>
 Ensure customer satisfaction by understanding needs and aligning them with company products and services, particularly in hygiene and sanitation solutions.
 </li>
 <li>
 Maintain and grow revenue within existing accounts, including price capture and gross profit improvement.
 </li>
 <li>
 Identify new product opportunities and support sales activities within current customers.
 </li>
 <li>
 Provide technical service and support &mdash; including product training, hygiene audits, and dilution system checks &mdash; to add value and strengthen customer partnerships.
 </li>
 <li>
 Conduct regular customer follow-ups and status meetings as needed.
 </li>
 </ul>
 
 
 Knowledge &amp; Complexity:
 
 
 
 Requires good job knowledge and the ability to perform routine activities using standard procedures and reports. Familiarity with hygiene and cleaning solutions within food service and retail environments is essential.
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Experience in the food service and/or retail industry
 </li>
 <li>
 Background in hygiene, cleaning, or sanitation solutions is strongly preferred
 </li>
 <li>
 Proven account management or field sales experience
 </li>
 <li>
 Strong relationship-building and communication skills
 </li>
 <li>
 Willingness to travel within the assigned territory
 </li>
 </ul>
 
 
</div>

Account Manager

<div>
 
 
 About the Role
 
 
 
 We are looking for a proactive and customer-focused
 
 Customer Support Specialist
 
 to join our regional support team. In this role, you will provide professional assistance to business partners and distributors across multiple markets, ensuring inquiries are handled efficiently and accurately.
 
 
 
 
 
 
 
 
 
 Key Responsibilities.
 
 
 <ul>
 <li>
 Provide first-line support to business clients via email, chat, or phone
 </li>
 <li>
 Manage and resolve B2B inquiries related to orders, accounts, and system usage
 </li>
 <li>
 Collaborate with internal teams to ensure timely and accurate responses
 </li>
 <li>
 Document all customer interactions and feedback within the system
 </li>
 <li>
 Handle escalations professionally and ensure service-level targets are met
 </li>
 <li>
 Support process improvements and contribute to continuous service enhancement
 </li>
 <li>
 Participate in digital transformation initiatives and adoption of new tools
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Minimum 1&ndash;2 years of experience i
 
 n customer service, helpdesk, or shared service suppo
 
 rt (B2B experience preferred).
 </li>
 <li>
 
 Proficient in English and Arabic (both written and verbal
 
 </li>
 <li>
 Strong communication and problem-solving skills
 </li>
 <li>
 Comfortable working in a fast-paced, multicultural environment.
 </li>
 <li>
 Willing to work on
 
 a 9 months contract bas
 
 is.
 </li>
 </ul>
</div>

ARABIC SUPPORT - Work From Home

Explore 34+ Content designer for customer service in Cairo this April. Find roles across top companies and apply now to boost your career.