outsource - sales & call center representative

nominated signatory & medical excellence lead

offensive security analyst (structured / non-exploit)

operations & sports financial support specialist

call center manager

call center representative

call center specialist

ceo office manager

outsource - sales & call center representative Jobs in Cairo

outsource sales call center representative

QNB Egypt

<div>
 
 About the job
 
 
 
 
 
 
 Job Summary:
 
 
 
 
 
 
 Act as a primary contact point for QNB clients/nonclients. Answer incoming calls received, respond to inquiries, manage complaints, identify significant customer service problems, and provide general information.
 
 
 
 
 
 
 Duties &amp; Responsibilities:
 
 
 
 
 
 
 1.Handle all customer inquiries &amp; requests.
 
 
 2. Identify and escalate issues to Team Leader
 
 
 3. Provide product and service information to clients. Cross sell products and services to clients &amp; nonclients according to Contact Center processes and set the needed appointments with concerned Network.
 
 
 4. Document all call information on the relevant systems.
 
 
 5. Send all customer inquiries, requests, appointments, &amp; referrals to the network &amp; related head office departments.
 
 
 6. Determine customers&rsquo; needs and achieve customer satisfaction.
 
 
 7. Answer &amp; process clients&rsquo; inquiries, requests &amp; complaints received according to Contact Center processes.
 
 
 8. Suggest ideas to enhance the service level offered to the clients.
 
 
 9. Handle campaigns if availability of queuing needs, for example (covering shortage, crisis, huge campaign, etc&hellip;.).
 
 
 10. Replace the Customer Service Team Leader in case of unavailability.
 
 
 11. Assist the Customer Service Team Leader in providing guidance &amp; advice to the team members.
 
 
 12. Ensure the correct functioning and implementation of the Permanent Supervision, Compliance and Money Laundering, Operational Risk, and Workplace Success Guidelines whenever and wherever possible.
 
 
 13. Adhere to QNB policies &amp; procedures in order to guarantee that QNB business is conducted in compliance with Local Laws, Internal Rules &amp; Regulations, as well as International Standards.
 
 
 
 
 
 
 Education
 
 :
 
 
 
 
 
 Bachelor&rsquo;s Degree in marketing, Business Administration or Commerce
 
 
 
 
 
 
 Experience:
 
 
 
 
 
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 0-2 years of experience in the related field .
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 
 
 
 <ul>
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 Handling Skills and Customer Oriented Attitude
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 Excellent Interpersonal &amp; selling skills
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 High communication skills, especially verbal
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 Ability to work under pressure &amp; shifts basis
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 Good knowledge of computer and telephony Environment
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 Fluency in Arabic and English written/spoken
 </li>
 </ul>
 
 
</div>

Outsource - Sales & Call Center Representative

eClerx

<div>
 
 Job Description
 
 
 
 As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Answering incoming calls from customers in a professional and courteous manner.
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 Listening actively to customers and asking probing questions to fully understand their needs and concerns.
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 Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell.
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 Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
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 Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.
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 Meeting or exceeding individual and team sales targets.
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 Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.
 
 
 </li>
 </ul>
 Requirements:
 
 
 <ul>
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 Excellent verbal and written communication skills in English.
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 Previous experience in a customer service and sales role, preferably in a call center environment.
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 Ability to multitask, prioritize, and manage time effectively.
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 Strong problem-solving skills and the ability to think on your feet.
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 Comfortable working in a fast-paced environment.
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 Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
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 Familiarity with basic computer skills and knowledge of CRM systems.
 
 
 </li>
 </ul>
 Education:
 
 
 <ul>
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 Bachelor's degree in any field is preferred.
 
 
 </li>
 </ul>
 If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling, we encourage you to apply for this exciting opportunity.
</div>

Analyst

Waffarha

<div>
 
 Job Summary
 
 
 
 The Call Center Manager is responsible for overseeing daily call center operations, ensuring high levels of customer satisfaction, team performance, and service quality. This role manages staff, optimizes processes, monitors KPIs, and works closely with other departments to meet business objectives.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
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 Manage and supervise daily call center operations (inbound/outbound).
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 Lead, coach, and develop team leaders and call center agents.
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 Set performance goals and monitor KPIs such as AHT, SLA, CSAT, QA scores, and attendance.
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 Ensure excellent customer service standards and handle escalated customer complaints.
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 Prepare schedules, shifts, and workforce planning to meet service levels.
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 Conduct regular performance reviews and provide constructive feedback.
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 Identify training needs and coordinate onboarding and ongoing training programs.
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 Develop and improve call center policies, procedures, and workflows.
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 Prepare daily, weekly, and monthly performance reports for management.
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 Ensure compliance with company policies, data privacy, and quality standards.
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 Collaborate with HR, IT, and Operations to improve systems and processes.
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 Manage call center tools, CRM systems, and telephony platforms.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Requirements
 
 
 
 <ul>
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 Bachelor&rsquo;s degree in Business Administration, Management, or a related field (preferred).
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 3&ndash;5 years of experience in call center operations, with at least 2 years in a managerial role.
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 Strong leadership and people-management skills.
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 Experience working with KPIs, dashboards, and performance reporting.
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 Excellent communication and problem-solving skills.
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 Ability to work under pressure and manage multiple priorities.
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 Strong analytical and decision-making abilities.
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 Proficiency in CRM systems and call center software.
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 Fluent in English (additional languages are a plus).
 
 
 </li>
 </ul>
 
 Key Skills
 
 
 
 <ul>
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 Team leadership &amp; coaching
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 Customer experience management
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 Performance analysis &amp; reporting
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 Conflict resolution
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 Process improvement
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 Time &amp; workforce management
 </li>
 </ul>
</div>

Call Center Manager

Mashreq

<div>
 
 We are currently hiring an English Call Center Officer to join our dynamic team. In this role, you will be responsible for handling inbound and outbound calls, assisting customers with their inquiries, and providing excellent customer service while ensuring a high level of customer satisfaction.
 
 
 
 
 
 The ideal candidate should have excellent English communication skills, strong problem-solving abilities, and a customer-oriented mindset. Previous experience in customer service or call center roles is a plus.
 
 
 This is a rewarding opportunity for candidates who are passionate about customer service and looking to grow their career in a professional and fast-paced English call center environment.
 
 
 
 
 
 Key responsibilities include handling inbound and outbound calls, responding to customer inquiries, resolving issues, documenting interactions in the system, and ensuring a positive customer experience.
 
 
 Candidates with strong English communication skills, problem-solving abilities, and a customer-focused mindset are encouraged to apply.
 
</div>

Call Center Specialist

Qureos

Job Description We are seeking a highly motivated and results-driven Sales Development Representative to join our dynamic sales team. In this role, you will be responsible for identifying and qualifying potential leads, building relationships with key decision-makers, and ultimately driving new business for Qureos. Key Responsibilities: - Conduct market research and identify potential leads - Reach out to prospects through cold calling, email campaigns, and social media - Build and maintain relationships with key decision-makers - Qualify leads and schedule meetings for the sales team - Collaborate with the sales team to develop targeted strategies for lead generation - Follow up with prospects to nurture relationships and move them through the sales funnel - Keep accurate records of all communication with leads in our CRM system - Provide regular updates and reports on your performance and progress to the sales manager Qualifications: - Bachelor's degree in Business, Marketing, or a related field - 1-5 years of experience in sales or business development, preferably in the software industry - Proven track record of meeting or exceeding sales targets - Excellent communication and interpersonal skills - Strong negotiation and persuasion abilities - Self-motivated and able to work independently - Familiarity with CRM software and lead generation strategies - Willingness to learn and adapt to new technologies and market trends What We Offer: - Competitive salary and commission structure - Comprehensive training and career development opportunities - Positive and supportive work environment - Opportunity for growth and advancement within the company - Attractive benefits package including health insurance, retirement plans, and more If you are a driven and ambitious individual with a passion for sales and technology, we want to hear from you! Join our team at Qureos and be a part of our exciting journey to revolutionize the industry. Apply now and take the first step towards a rewarding career.

Sales Development Representative

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 175658
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview of the role:
 
 
 
 The Assistant Projects Manager is a pivotal role responsible for the day-to-day planning, coordination, and execution of a diverse portfolio of projects within the shopping center. This includes tenant expansions, unit splits, new unit creation, mall refurbishments, and area renovations.
 
 
 
 What you will do:
 
 
 
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 Develop and maintain detailed project plans, schedules, and budgets for all assigned works. Coordinate interdependencies between multiple concurrent projects and the center's daily operations.
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 Responsible for establishing SLAs and KPIs of the outsourced contractors and track performance levels of the contractor providing soft services against set KPIs and SLAs by routinely assessing performance against checklist, identifying defaults or shortcomings in service levels, and based on same prepare necessary report for management.
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 Directly manage relationships with tenant contractors and appointed vendors for fit-out, expansion, and renovation projects. Ensure all contractor activities comply with mall standards, regulations, and approved methodologies.
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 Ensure all projects have complete and approved documentation prior to commencement, including drawings, method statements, risk assessments, permits (NOCs), and insurance certificates. Maintain meticulous project files.
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 Conduct regular site inspections to monitor progress, quality of workmanship, and adherence to approved specifications. Proactively identify and resolve on-site issues.
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 Plan and execute all project works with a core focus on minimizing disruption to trading, customer experience, and center operations. Manage hoarding, signage, noise, and logistics effectively.
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 Be the on-site champion for HSE standards. Ensure all work is carried out in strict compliance with center and local authority safety regulations. Conduct safety briefings and audits.
 </li>
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 Track project expenditures against budgets, review contractor payment applications, and report on financial status. Provide regular, clear progress updates to the Senior Operations Manager.
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 Manage the project snagging and defect rectification process. Ensure successful operational handover of completed projects, including the submission of asbuilt drawings and operation &amp; maintenance manuals.
 
 
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 </ul>
 
 Required Skills to be successful:
 
 
 
 3-5 years&rsquo; relevant experience in a Shopping Centre/Mall/Real Estate especially with some background in Civil Defense Service would be highly advantageous.
 
 
 
 What equips you for the role:
 
 
 
 <ul>
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 University Graduate in Engineering, Bilingual (English and Arabic speaking skills desirable)
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 Architect or Civil Background is a Must.
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 Experience in facility management, maintenance planning, and safety protocols
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 Strong organizational, budgeting, and project management skills
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 MBA in Management or related field is preferred. MBA &ndash; PMP &ndash; FMP
 
 
 </li>
 </ul>
 
 About Al-Futtaim Group Real Estate
 
 
 
 The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
 
 
 Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
 
 
 AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
</div>

Assistant Manager - Projects | Asset Management | Real Estate

AstraZeneca

<div>
 
 Job Title: Nominated Signatory &amp; Medical Excellence Lead
 
 
 
 
 Introduction To Role
 
 
 
 Are you ready to uphold the highest standards of medical governance while accelerating field excellence to deliver better outcomes for patients? This role places you at the center of ethical decision-making and capability building, ensuring that every activity, material, and interaction reflects our standards and enables impact at pace.
 
 
 You will bridge rigorous compliance with practical execution, helping teams move fast and do the right thing. Can you translate strategy into measurable improvements that raise the quality and reach of medical engagement? Join us to combine science, ethics, and operational excellence in a dynamic environment where bold ideas and disciplined delivery go hand in hand.
 
 
 
 Accountabilities
 
 
 
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 Ethical Interactions Governance: Own and maintain local Ethical Interactions (EI) SOPs; translate global Code of Conduct into robust local procedures covering patient interactions, digital communications, diagnostics, patient affordability, and external funding.
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 Nominated Signatory Leadership: Lead a team of risk assurance managers/signatories; review and approve materials and activities to meet ABAC, data privacy, local regulatory, and company standards; sign HCP/HCO agreements on behalf of the business.
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 External Funding Oversight: Chair the Ethical Interactions Committee; assess, approve, and monitor external funding and third‑party engagements, ensuring transparency, fairness, and appropriate documentation.
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 Risk and Assurance: Conduct first-line monitoring and quality checks; partner with Compliance and Assurance to execute risk assessments, define CAPAs, and track remediation to closure with evidence and sustainability plans.
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 Medical Quality and Standards: Guide medical and marketing collaboration to ensure scientific accuracy, fair balance, and adherence to codes and SOPs across congresses, advisory boards, digital engagement, and field medical activities.
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 Digital Compliance: Govern compliant HCP digital engagement platforms and content, ensuring consent, privacy-by-design, and appropriate content governance across channels.
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 Process Improvement: Drive simplification and continuous improvement of governance processes, templates, and systems; embed controls proportionate to risk while enabling business agility.
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 Cross-Functional Partnership: Advise cross‑functional teams on ethical and governance considerations for complex initiatives, mega events, and interactions with government officials.
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 Medical Excellence: Purpose Elevate Medical Affairs capability across Egypt by defining competency standards, driving robust onboarding and continuous development for Medical Science Liaisons (MSLs) and Medical Advisors, and owning certification and quality assurance to improve scientific engagement, evidence generation readiness, and cross-functional impact.
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 Liaise with the Global &amp; International Medical Excellence Team in connection to excellence programs, localize relevant initiatives to Egypt market as aligned with local strategy and compliance, and seek out opportunities for cross-market collaboration.
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 Improve scientific engagement quality, call planning, narratives, objection handling, compliant interactions, and insight capture/translation.
 </li>
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 Equip medical managers with coaching requirements as per AZ standards.
 
 
 </li>
 </ul>
 
 Essential Skills/Experience
 
 
 
 <ul>
 <li>
 Education: Bachelor&rsquo;s degree in pharmacy or related life sciences field required.
 </li>
 <li>
 Experience: 7+ years in Medical Affairs/Compliance/Governance within pharma, including direct Nominated Signatory or equivalent approval authority.
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 Expertise: Strong knowledge of ABAC, Data Privacy, EI codes, GxP fundamentals, and Egypt regulatory frameworks; audit and CAPA lifecycle management; digital engagement governance.
 </li>
 <li>
 Risk assessment, SOP authorship, stakeholder management, training design/delivery, analytical problem solving, change management, and clear written/oral communication in English
 
 
 </li>
 </ul>
 
 Desirable Skills/ Experience
 
 
 
 <ul>
 <li>
 Certifications : GCP/GVP quality, compliance auditing, data privacy, or ABAC training.
 </li>
 <li>
 Medical Excellence Manager Experience
 
 
 </li>
 </ul>
 
 Why AstraZeneca
 
 
 
 Join a team that blends scientific rigor with commercial precision to launch innovations that matter to patients, moving from early diagnosis through treatment with an unwavering ethical core. We operate at pace in evolving markets with the freedom to experiment, learn, and improve, bringing surprising combinations of people together to spark bold thinking. We value kindness alongside ambition, and we follow the evidence to deliver solutions that serve patients and the business without compromising on doing the right thing. Your contribution will shape a connected healthcare ecosystem through partnerships and practical innovation, powered by a science-led pipeline that keeps learning fresh and impact real.
 
 
 
 Call To Action
 
 
 
 Step forward to lead medical governance and excellence&mdash;bring your rigor and creativity to power faster, safer decisions and create meaningful patient impact!
 
 
 
 Date Posted
 
 
 
 08-مارس-2026
 
 
 
 Closing Date
 
 
 
 31-مارس-2026
 
 
 AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.
</div>

Nominated Signatory & Medical Excellence Lead

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