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agency operations manager Jobs in Kuwait City

agency operations manager

business continuity & crisis management manager Jobs in Kuwait City

business development manager Jobs in Kuwait City

business development manager

crm analytics manager

Alyasra Fashion

<div>
 
 
 Job Purpose
 
 
 
 As CRM &amp; Analytics Manager, you will lead the CRM strategy through Data and Analysis in line with the brand and trading objectives that converts data into high-impact business opportunities. You will be the bridge between insights and commercial action, driving revenue growth, margin improvement, and customer lifetime value across online and offline channels in the GCC fashion &amp; footwear market.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 Own the CRM and analytics roadmap for five core domains:
 
 
 1) Customer demographics &amp; segmentation (purchase behavior, cohort analysis, CLV, churn prediction)
 
 
 2) Data and profiling (strategy, collection, enrichment)
 
 
 3) Campaign &amp; promotion effectiveness (attribution modeling, incrementality testing, ROI optimization)
 
 
 4) Inventory &amp; stock optimization (Product, category and sell through trends)
 
 
 5) Transactional &amp; omnichannel performance (basket analysis, channel shift, price elasticity, cannibalization)
 
 
 
 
 
 Translate insights into clear, actionable business opportunities and present them directly to Directors, Heads and Business unit managers.
 
 
 Partner with Marketing, Merchandising, E-commerce, Supply Chain, and Store Operations to embed analytics into decision-making.
 
 
 Design and enforce best-in-class CRM and marketing automation strategies using modern platforms (Webengage, Infobip, PowerBi, Shopify, GA/Looker etc.).
 
 
 Oversee the development of CRM dashboards, automated reporting, and predictive models.
 
 
 Drive advanced analytics initiatives: customer lifetime value modeling, propensity modeling, market basket analysis, inventory optimization algorithms, and personalized recommendation engines.
 
 
 Work closely with Cyber security teams to ensure full compliance with local data privacy regulations and champion data governance.
 
 
 Continuously scout and implement new tools, technologies, and methodologies to keep the CRM &amp; Analytics function ahead in the GCC Retail &amp; Digital space.
 
 
 
 
 
 
 
 
 
 Requirements
 
 
 
 3+ years of progressive experience in CRM &amp; Analytics with a focus on consumer behavior.
 
 
 Proven track record in retail / fashion / footwear / luxury / e-commerce in the GCC or similar high-growth markets.
 
 
 Strong commercial acumen: you must demonstrate past examples where your insights directly drove financial impact.
 
 
 Experience managing omnichannel datasets (Store, e-commerce and hybrid customers).
 
 
 Excellent stakeholder management and storytelling skills; comfortable influencing business and Marketing decisions.
 
 
 
 
 
 
 
 
 
 Preferred
 
 (not mandatory)
 
 
 - Experience with machine learning use-cases in retail.
 
 
 - Arabic language proficiency.
 
 
 - Prior work in KUW, KSA or UAE retail market.
 
 
 
</div>

CRM & Analytics Manager

Zain

<div>About the Role 
The In-House Collection Specialist is responsible for overseeing in-house debt collection activities and overseeing in-house collection juniors.
Responsibilities:<ul><li>
Oversee daily soft collection calls and collection processes</li><li>
Oversee contacting of autopay customers to update their profiles</li><li>
Oversee the processing of autopay tickets including adding, removing, updating requests as well as overseeing complaints and directly intervening on escalated complaints</li><li>
Guide and train the in-house collection juniors in all matters related to collection activities ensuring that these are dealt with in a professional and efficient manner</li><li>
Coordinate with collection agencies and legal firms regarding specific escalated cases where necessary</li><li>
Coordinate with concerned internal departments regarding collection activities</li><li>
Establish relevant KPIs related to collection activities and review performance reports, tracking debt collection, understanding key pain points and recommending actionable solutions to the Collections Manager</li><li>
Perform all the above-mentioned roles and responsibilities in compliance to the Information Security Management System (ISMS) policies and report any information/physical security breaches or incidents to the supervisor/manager immediately</li><li>
Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait</li><li>
Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&amp;S management system that eliminate hazards and minimizes OH&amp;S risks (including system deficiencies), take advantage of OH&amp;S opportunities and addresses OH&amp;S management system nonconformities associated with its activities</li></ul>
What We Need From You 
Skills:<ul><li>
Ability to lead, inspire and motivate stakeholders towards a common goal</li><li>
Ability to communicate, present and influence all levels of the organization</li><li>
Strong expertise in debt collection and debt collection processes</li><li>
Understanding of financial accounting and reporting</li><li>
Ability to run deep dive financial analyses</li><li>
Experience with analytics, financial dashboards and problem structuring</li><li>
Advanced MS Office skills (Excel, Word, PowerPoint, etc.)</li><li>
Clear ability to understand the dynamics of financial data to extract relevant information</li><li>
Experience working independently across a cross-functional team</li><li>
Strong problem-solving skills and ability to identify and frame key issues</li><li>
Excellent written and verbal communication skills</li><li>
Ability to analyze a situation and produce creative, original and useful solutions</li><li>
Experience designing KPIs, reports, dashboards</li><li>
Strong understanding of telecommunications products, trends and technology markets</li></ul>
Education Level &amp; Major: Bachelor's Degree required, master's in Finance, Accounting, Business, BI / Data Analyst or a related field
Years of Experience: +1</div>

In-House Collection

United Real Estate Company (URC)

<div>
 
 
 Job Description
 
 
 
 Responsible for delivering exceptional customer service to owners and tenants within the URC projects. This role involves proactive issue resolution, effective communication, and support for various property management services to enhance clients&rsquo; satisfaction and uphold quality standards.
 
 
 
 
 
 
 Skill Requirements:
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in a relevant field or equivalent experience.
 </li>
 <li>
 3-5 years of experiance in customer care
 </li>
 <li>
 Strong English and Arabic language skills (written and spoken)
 </li>
 </ul>
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Receives complaints and orders from property occupants via various communication channels, telephone, email via Call Centre CRM , Property Management (PM) system and Facility management system (FMS). Review the objections/orders raised and forward and follow up them to the concerned management.
 </li>
 <li>
 Ensures that both an appropriate and adequate investigations takes place which includes the recording of all communications between the various parties and all information taken into consideration.
 </li>
 <li>
 Responds to customer inquiries and suggestions by e-mail or through courtesy calls in a timely manner. Ensure customer satisfaction through personal recognition and prompt cordial attention during all customer interactions.
 </li>
 <li>
 Follows through on the resolution of all complaints with the concerned department.
 </li>
 <li>
 Provides a weekly report to the line manager with a summary of handled complaints and requests, and their latest status, details of significant ones, communications made with tenants, residents.
 </li>
 <li>
 Obtains customer satisfaction feedback on the various services provided by property management like Maintenance, Security, Housekeeping, hospitality services etc. from tenants and owners using diverse feedback tools
 </li>
 <li>
 Fully manages customer care support for sub-leasing tenants, addressing their specific needs and inquiries.
 </li>
 <li>
 Assists the handover team in transitioning units and leasing sub-rented units, ensuring a smooth process for tenants and owners.
 </li>
 <li>
 Communicates and engages with tenants through personal visits, phone calls, emails, and written communications, adhering to URC&rsquo;s communication standards and protocols
 </li>
 <li>
 Responsible for Coordinating with internal departments (FM, Leasing, Marketing, and Operations) to ensure alignment and prompt action on customer-related matters.
 </li>
 <li>
 Keeps abreast of updates and changes to URC's products and services to provide accurate information and support to tenants.
 </li>
 <li>
 Maintains confidentiality of all sensitive matters in the performance of job duties.
 </li>
 <li>
 Aids the line manager in ensuring that all standards within the customer charter are met.
 </li>
 <li>
 Keeps all relevant parties informed of assigned work programs as much as possible.
 </li>
 <li>
 Supports and advises tenants using URC organization's products or services.
 </li>
 <li>
 Perform other Duties as requested by line manger
 </li>
 </ul>
 
 
 
 
 
 Job Summary
 
 
 
 
 
 <ul>
 <li>
 Job Title Customer Care Officer
 </li>
 <li>
 Location Kuwait
 </li>
 <li>
 Function Property Management &amp; Leasing
 </li>
 <li>
 Qualification Bachelors
 </li>
 <li>
 Date Posted 18-11-2025
 </li>
 </ul>
 
 Apply Now
 
</div>

Customer Care Officer

Pure Magic Exhibition & Conference Organizing

Pure Magic IT Services is seeking a dynamic and results-driven IT Business Development Executive to join our growing team. This is a fully remote opportunity for a motivated professional who is passionate about digital transformation and experienced in driving sales within the IT services industry.As a key contributor to our growth, you will be responsible for identifying new business opportunities, building strong client relationships, and promoting our comprehensive range of IT and digital solutions.Key Responsibilities<ul><li>Identify, develop, and close new business opportunities in target markets</li><li>Promote and sell IT and digital services including:</li><li>Website &amp; Mobile App Development</li><li>Cloud Solutions &amp; Hosting</li><li>Custom CRM Systems</li><li>AI Automation Tools</li><li>Cybersecurity Services</li><li>Digital Marketing Solutions</li><li>Understand client requirements and propose tailored, solution-based offerings</li><li>Build and maintain long-term relationships with clients and strategic partners</li><li>Collaborate with technical and project teams to prepare and deliver compelling proposals</li><li>Achieve monthly sales targets and performance KPIs</li><li>Maintain accurate sales pipeline reporting and forecasting</li></ul>Requirements<ul><li>1&ndash;3 years of experience in IT services sales or business development</li><li>Strong understanding of digital and technology services (Web, Cloud, CRM, Automation, etc.)</li><li>Excellent communication, presentation, and negotiation skills</li><li>Self-motivated, proactive, and target-driven</li><li>Ability to work independently in a remote environment</li></ul>What We Offer<ul><li>Full-time remote position</li><li>Competitive base salary + performance-based incentives</li><li>Opportunity to work with innovative digital solutions</li><li>Career growth within a fast-growing IT services company</li></ul>Job Type: Full-time

IT Business Development Executive (Remote)

<div>About the Role 
Asset Management System Coordinator is responsible for recording the depreciation of passive components (office furniture, desks, delivery cars, buildings etc.). The Asset Management System Coordinator is responsible for depreciating this over time through relevant depreciations methods and models.
Responsibilities:<ul><li>
To assure the completeness and correctness of the IT assets value:<ul><li>
Daily check the assets changes (Shifted/Addition/Deletion) using Special Asset Management Tool for IT and prepare related reports.</li><li>
Liaise between the stakeholders to assure that Deleted/added assets were removed/capitalized properly in Oracle and</li><li>
Daily check the new purchased Capex items and take the necessary actions to add the Non discoverable items in Asset Management Tools using the related templates.</li><li>
 Prepare the Variance (Financial &amp; Qty) report between Oracle and (AST) then liaise between other department to match the information.</li></ul></li><li>
Verify the delivered items as per the agreed scope by comparing the submitted Asset Receiving Template with Ordered BoQ in terms of Quantity, models, prices, etc.</li><li>
Assets Audit for IT to verify the assets cycle is running as per company process.</li><li>
Create item codes for new items as per rules and mapping the item codes with ERP.</li><li>
Allocate the purchased items to the correct categories (Level 1 to Level 4) to ensure the proper allocation of the item lifecycle and the depreciated value.</li><li>
Monitor the AST functionality and assure the flow of the data from/to the other connected systems to perform the daily tasks.</li><li>
Maintain up to date knowledge and be familiar with Zain technical/network infrastructure</li><li>
Understand and be familiar with appropriate depreciation methods relevant and appropriate to specific passive components</li><li>
Create regular passive component depreciation reports for the asset management department manager highlighting any irregularities or issues and recommend actionable solutions</li><li>
Coordinate with internal stakeholders within Finance and others to ensure reliable depreciation reports</li><li>
Contribute to financial statements preparation specifically with regards to passive component deprecation numbers</li></ul>
What We Need From You 
Strong expertise in depreciation modelling, financial accounting and reporting<ul><li>Understanding of various depreciation techniques and ability to use the appropriate depreciation techniques for specific passive components</li><li>Experience with advanced analytics, financial dashboards and problem structuring</li><li>Advanced MS Office skills (Excel, Word, PowerPoint, etc.)</li><li>Clear ability to understand the dynamics of financial data to extract relevant information</li><li>Experience working independently across a cross-functional team</li><li>Strong problem-solving skills and ability to identify and frame key issues</li><li>Ability to analyze a situation and produce creative, original and useful solutions</li><li>Experience designing KPIs, reports, dashboards</li><li>Strong understanding of telecommunications products, trends and technology markets</li><li>Solid knowledge of VBA, SQL, Python is a plus</li></ul>
Bachelor degree in Computer Engineering, or in IT.</div>

Asset Management System

Bumbum

Company Description:BumBum is a Kuwaiti brand that specializes in eco-friendly, organic baby products, including a wide variety of natural and organic baby essentials. Designed for safety, comfort, and sustainability.Key Responsibilities<ul><li>Develop and execute content strategies aligned with company objectives and Kuwaiti audience behaviors.</li><li>Prepare and manage a monthly content calendar, including posts (text, images, videos, Reels, Stories).</li><li>Engage with the community by responding to comments, messages, and inquiries in a professional and friendly tone.</li><li>Coordinate with internal teams (marketing, sales, customer care) to ensure brand and message consistency.</li><li>Collaborate with videographers, graphic designers, and motion graphic specialists to produce content that meets brand guidelines and quality standards.</li><li>Monitor analytics (Instagram Insights, YouTube Analytics, TikTok Analytics) and deliver monthly performance reports.</li><li>Utilize social media tools (CapCut, Canva, Captions, etc.) for video editing and design and capture high-quality content using mobile devices.</li><li>Lead coverage of company events, exhibitions, and collaborations, producing engaging live and post-event content.</li><li>Manage influencer collaborations and social media partnerships, from outreach and negotiation to execution, to maximize reach and engagement.</li><li>Identify and target key audience segments (e.g., new parents, mothers, family communities) and provide monthly database reports for integration on the company website.</li><li>Suggest creative campaigns, contests, and interactive ideas to increase engagement, awareness, and sales.</li><li>Stay updated on local and global social media trends and adapt them creatively for the Kuwaiti audience.</li><li>Ensure all content aligns with the brand&rsquo;s tone of voice and cultural values.</li></ul>Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree in marketing, media, communications, or related field.</li><li>1&ndash;3 years of proven experience in social media management (preferably in Kuwait).</li><li>Strong bilingual communication skills: fluent in Arabic and English (speaking &amp; writing).</li><li>Kuwaiti nationality preferred, or strong proficiency in the Kuwaiti dialect with the ability to use it fluently and professionally in content creation.</li><li>Willingness to occasionally appear on social media platforms as part of brand campaigns (optional).</li><li>Excellent copywriting and storytelling skills, adaptable to different tones.</li><li>Strong organizational and multitasking skills with the ability to meet deadlines.</li><li>Culturally aware and familiar with Kuwaiti norms, humour, and consumer behavior.</li><li>Flexibility to work during events, campaigns, and special occasions.</li></ul>Job Type: Full-timePay: KD600.000 - KD700.000 per month

Social Media Marketing & Content Creator Specialist

Siemens

<div>
 
 Project Procurement Manager &ndash; Kuwait
 
 
 
 We know that a business thrives only when its people are thriving. That's why we always put our people first. Our global and diverse team is eager to support you and challenge you to grow in many ways. Who knows where our joint journey will take you?
 
 
 Siemens strongly believes in the value of a Digital Portfolio. That&rsquo;s why Smart Infrastructure combines Digital Power Distribution and Digital Building Infrastructure technologies. Our Digital Portfolio enables our customers to experience buildings that are intuitive, comfortable, safe, secure, and energy efficient.
 
 
 Our Smart Infrastructure team works to create resilient and sustainable infrastructure. We connect the physical world with the digital world. With the help of data and analytics, we empower our customers to make their energy systems and processes in buildings and industries more efficient and sustainable. Together with our customers, we transform the everyday for a better tomorrow.
 
 
 Join our Smart Infrastructure SI GSW as Project Procurement Manager and help us reimagine the world by finding solutions that will make tomorrow a more innovative place.
 
 
 
 You &lsquo;ll make a difference by
 
 
 
 <ul>
 <li>
 Being responsible for the procurement activities in various projects in the Middle East area of Grid Software.
 </li>
 <li>
 Develop and implement external Supplier and Commodity strategies in line with global Procurement strategies, identify and qualify national and international suppliers, build a portfolio of innovative preferred suppliers, and continuously optimize their performance.
 </li>
 <li>
 Manage supplier capabilities to deliver materials and services in line with business requirements related to commercial, quality and supply aspects.
 </li>
 <li>
 Negotiate and implement supplier contracts for projects and support the execution team in case of any project issues caused by supplier side.
 </li>
 <li>
 Drive sustainability, digitalization, and cybersecurity initiatives with our suppliers and optimize 3rd-party costs in customer offers and projects in close collaboration with the sales team.
 </li>
 <li>
 As part of the Siemens procurement network, you will use global resources and work across hierarchies.
 </li>
 <li>
 You are reliable, pursue your goals consistently within cross-functional teams, and ensure the implementation of agreed results
 </li>
 <li>
 Finally, you will act as a point of contact for clarifications and critical issues and handle active risk management
 
 
 </li>
 </ul>
 
 Your success is grounded in
 
 
 
 <ul>
 <li>
 University Degree in electrical engineering. Alternatively, you have a business degree with relevant experience.
 </li>
 <li>
 Min. 5 years of relevant experience.
 </li>
 <li>
 Experience in project procurement preferably in the building/infrastructure/software/oil &amp; gas industry dealing with international suppliers.
 </li>
 <li>
 Exceptional relationship development skills at all levels, with proven track record in successful negotiations and relationship management (internal &amp; external).
 </li>
 <li>
 Strong ownership, negotiation skills, attention to details and well organized.
 </li>
 <li>
 Able to handle multiple tasks at the same time and meet project deadlines.
 
 
 </li>
 </ul>
 
 We offer you
 
 
 
 <ul>
 <li>
 2 to 3 days of mobile working per week as a global standard.
 </li>
 <li>
 Diverse and inclusive culture.
 </li>
 <li>
 An environment where everyone can bring their whole self and feel a sense of belonging.
 </li>
 <li>
 the foundation to develop personally and expertly.
 </li>
 <li>
 Great variety of learning &amp; development opportunities
 
 
 </li>
 </ul>
 
 Transform the everyday with us!
 
 
 
 If you are a motivated teammate, eager to learn new things and looking to grow your career in a strong and froward-thinking company, hit apply!. Siemens is dedicated to quality, equality, and valuing diversity, and we encourage applications that reflect the diversity of the communities within which we work. Siemens is an equal opportunities employer and do not discriminate unlawfully on any grounds. We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
 
 
 At Siemens, we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow &lsquo;s reality. Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds
 
 
 Please note: Only complete applications can be considered in the selection process.
</div>

Project Procurement Manager- Kuwait

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