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atc specialist liaison cic

Zain Kuwait

<div>
 
 About The Role
 
 
 
 The In-House Collection Specialist is responsible for overseeing in-house debt collection activities and overseeing in-house collection juniors.
 
 
 
 Responsibilities
 
 
 
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 Oversee daily soft collection calls and collection processes.
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 Oversee contacting of autopay customers to update their profiles.
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 Oversee the processing of autopay tickets including adding, removing, updating requests as well as overseeing complaints and directly intervening on escalated complaints.
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 Guide and train the in-house collection juniors in all matters related to collection activities ensuring that these are dealt with in a professional and efficient manner.
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 Coordinate with collection agencies and legal firms regarding specific escalated cases where necessary.
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 Coordinate with concerned internal departments regarding collection activities.
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 Establish relevant KPIs related to collection activities and review performance reports, tracking debt collection, understanding key pain points and recommending actionable solutions to the Collections Manager
 
 
 </li>
 </ul>
 What We Need From You
 
 
 
 Skills
 
 
 
 <ul>
 <li>
 Ability to lead, inspire and motivate stakeholders towards a common goal
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 Ability to communicate, present and influence all levels of the organization
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 Strong expertise in debt collection and debt collection processes
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 Understanding of financial accounting and reporting
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 Ability to run deep dive financial analyses
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 Experience with analytics, financial dashboards and problem structuring
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 Advanced MS Office skills (Excel, Word, PowerPoint, etc.)
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 Clear ability to understand the dynamics of financial data to extract relevant information
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 Experience working independently across a cross-functional team
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 Strong problem-solving skills and ability to identify and frame key issues
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 Excellent written and verbal communication skills
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 Ability to analyze a situation and produce creative, original and useful solutions
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 Experience designing KPIs, reports, dashboards
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 Strong understanding of telecommunications products, trends and technology markets
 
 
 </li>
 </ul>
 E
 
 ducation Level &amp; Major:
 
 Bachelor&rsquo;s Degree required, master&rsquo;s in Finance, Accounting, Business, BI / Data Analyst or a related field
 
 
 
 Years of Experience:
 
 +2
 
 
 
 About Application Process
 
 
 
 If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
 
 
 <ul>
 <li>
 Resume/CV
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 Passport-size photograph
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 Highest Education Qualification
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 <li>
 Copy of Civil ID/Passport
 </li>
 <li>
 Kuwait Nationality Certificate-Sahel
 </li>
 </ul>
</div>

ZAIN2392 - In-House Collection

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1 atc specialist liaison cic jobs In Kuwait City

ZAIN2392 - In-House Collection