customer support representative Jobs in Lahore

customer support representative

call center representative Jobs in Lahore

call center representative

customer sales representative Jobs in Lahore

customer sales representative

customer service representative Jobs in Lahore

customer service representative

customer services specialist Jobs in Lahore

customer services specialist

csr customer service representative morning evening night shift

Devflovv

We&rsquo;re Hiring: Virtual Assistant / Customer Support Representative (CSR)Location: Onsite &mdash; Raiwind Road, LahoreCompany: Devflovv (for a U.S.-based Dental Health Company)Timings: 8:00 PM &ndash; 5:00 AM (Night Shift)Are you an organized, proactive, and customer-focused professional looking to grow your career in a dynamic environment?Devflovv is hiring a Virtual Assistant / CSR to support our client in the Dental Healthcare industry.Key Responsibilities:&gt; Handle patient inquiries via calls, emails, and messages with professionalism and empathy&gt; Schedule and confirm dental appointments&gt; Maintain accurate patient records and follow up on outstanding matters&gt; Provide administrative support to the dental office team&gt; Coordinate with U.S. clients and staff in real timeRequirements: &gt; Excellent English communication skills (verbal &amp; written)&gt; Previous experience in customer service or virtual assistance (healthcare background preferred)&gt; Strong organizational and multitasking abilities&gt; Proficiency in MS Office, Google Workspace, and CRM tools&gt; Willingness to work night shifts (U.S. hours)Perks &amp; Benefits:&gt; Door-to-door pick &amp; drop service for female employees&gt; In-house meals&gt; Health insurance&gt; Unlimited tea &amp; coffee&gt; A collaborative and supportive culturef you're looking for a challenging and rewarding role in a fast-paced environment, we&rsquo;d love to hear from you!Apply here or email your cv at misha.sohail@devflovv.comJob Type: Full-timePay: Rs90,000.00 - Rs110,000.00 per monthLanguage:<ul><li>English (Preferred)</li></ul>Work Location: In person

Virtual Assistant-CSR

Spell Engineering

We are seeking a professional and customer-focused Customer Service Representative to support customers using our Online Travel Agency platform. The CSR will assist customers with flight and hotel searches, reservations, payments, ticket confirmations, booking changes, cancellations, refunds, and other travel-related inquiries.The ideal candidate should have excellent communication skills, basic knowledge of airline reservations and ticketing, and the ability to resolve customer concerns professionally through phone, email, live chat, and WhatsApp.Key Responsibilities Customer Support<ul><li>Respond promptly to customer inquiries through phone calls, email, live chat, and WhatsApp.</li><li>Guide customers through the online booking and payment process.</li><li>Provide accurate information about flights, hotels, fares, baggage allowances, travel dates, and booking conditions.</li><li>Assist customers who experience booking, payment, confirmation, or website-related issues.</li><li>Maintain a professional and helpful attitude during every customer interaction.</li></ul>Reservations and Ticketing<ul><li>Assist customers with domestic and international flight and hotel reservations.</li><li>Verify passenger names, travel dates, routes, contact details, and payment information before confirming a booking.</li><li>Provide booking references, e-tickets, invoices, and travel itineraries.</li><li>Explain fare rules, baggage policies, ticketing deadlines, cancellation terms, and applicable penalties.</li><li>Coordinate with the ticketing or operations team when manual action is required.</li><li>Follow up on incomplete, failed, or pending bookings.</li></ul>Changes, Cancellations and Refunds<ul><li>Assist customers with date changes, rebooking, cancellations, voids, and refund requests.</li><li>Explain applicable airline or supplier fees before processing a request.</li><li>Coordinate with airlines, hotels, consolidators, and suppliers to resolve booking issues.</li><li>Track refund cases and provide customers with regular status updates.</li><li>Escalate complicated or urgent cases to the Operations Manager.</li></ul>Schedule Changes and Disruptions<ul><li>Inform customers about flight schedule changes, cancellations, delays, and other travel disruptions.</li><li>Help customers understand available rebooking or refund options.</li><li>Handle urgent travel cases calmly and provide practical solutions.</li><li>Maintain proper records of all communication and actions taken.</li></ul>Sales and Additional Services<ul><li>Recommend suitable flights, hotels, car rentals, travel insurance, airport transfers, and holiday packages.</li><li>Inform customers about relevant promotions and special offers.</li><li>Encourage customers to complete pending bookings.</li><li>Support the company in achieving booking-conversion and customer-retention targets.</li></ul>Records and Compliance<ul><li>Record customer conversations, booking details, payments, complaints, and follow-up activities accurately.</li><li>Follow company procedures, fare rules, supplier policies, and data-protection requirements.</li><li>Protect customer, passenger, and payment information.</li><li>Report suspicious transactions, duplicate bookings, or possible fraud.</li><li>Keep customer cases updated in the CRM or support system.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree or equivalent education preferred.</li><li>Previous customer-service experience, preferably with an OTA, travel agency, airline, or call center.</li><li>Strong spoken and written English.</li><li>Excellent communication, listening, and problem-solving skills.</li><li>Basic knowledge of airline reservations, ticketing, airport codes, and fare rules.</li><li>Good computer skills, including email, online booking systems, CRM software, and Microsoft Office.</li><li>Ability to manage multiple customer cases and work accurately under pressure.</li><li>Willingness to work evening, night, weekend, and holiday shifts when required.</li></ul>Preferred Skills<ul><li>Experience with Duffel, Amadeus, Sabre, Travelport, or another reservation system.</li><li>Knowledge of domestic and international flight routes.</li><li>Experience handling ticket changes, cancellations, exchanges, and refunds.</li><li>Understanding of online payments, failed transactions, and chargebacks.</li><li>Experience selling flights, hotels, travel insurance, or holiday packages.</li><li>Fluency in Urdu and English; additional languages are an advantage.</li></ul>Key Performance Indicators<ul><li>Customer response time</li><li>Customer satisfaction rate</li><li>Case-resolution time</li><li>Booking accuracy</li><li>Booking-conversion rate</li><li>Number of successfully resolved cases</li><li>Complaint and escalation rate</li><li>Compliance with company and supplier procedures</li></ul>Employment DetailsEmployment Type: Full-Time Department: Customer Support / Operations Work Location: Lahore, Pakistan Reporting To: Operations Manager Work Schedule: Night ShiftWork Location: In person

Customer Service Representative (CSR) – Travel Agency

Vistancy

About the Role We're hiring an Outbound Sales Representative to cold call and dial B2B prospects in the USA market for our IT services (web development, SEO, digital marketing). This is a high-volume outbound role &mdash; you'll be on the phone daily generating and qualifying leads for our sales pipeline.What You'll Do<ul><li>Cold call B2B prospects in the US market from provided lead lists / self-sourced leads</li><li>Pitch our services and identify decision-makers within target companies</li><li>Qualify leads and set up discovery calls/appointments for closers</li><li>Handle objections and follow up persistently on warm leads</li><li>Log every call, outcome, and lead status in the CRM</li><li>Hit daily/weekly call and appointment-setting targets</li><li>Work US shift timings (evening/night 7PM - 4AM PKT)</li></ul>What We're Looking For<ul><li>6 months&ndash;2+ years of cold calling / outbound sales experience (US market preferred)</li><li>Excellent spoken English with a neutral/US-friendly accent</li><li>Thick-skinned, persistent, and comfortable with rejection</li><li>Confident phone presence and strong objection-handling skills</li><li>Familiarity with CRM tools (HubSpot, Zoho, or similar) is a plus</li><li>Willing to work night shift (US business hours)</li></ul>What We Offer<ul><li>Fixed base salary + per-appointment or per-close commission</li><li>Growth path to Senior Sales Executive / Team Lead</li><li>Training on scripts, objection handling, and our service offerings</li><li>On-site, Lahore</li></ul>How to Apply Send your resume on WhatsApp or apply directly via Indeed.Contact: WhatsApp: +923209532467Pay: Rs40,000.00 - Rs100,000.00 per monthLanguage:<ul><li>English (Required)</li></ul>Work Location: In personExpected Start Date: 01/08/2026

Sales Representative – B2B Cold Calling (USA Market) Night Shift

Tusols Pvt Ltd

Location: College Road, Township, Lahore Shift: Night Shift (6:30 PM &ndash; 3:30 AM) Schedule: 5 Days a WeekWe are looking for an experienced and professional Inbound Customer Service Representative to join our growing team. If you have excellent English communication skills and prior experience handling USA-based inbound customer support, we'd love to hear from you.Key Responsibilities<ul><li>Handle inbound customer calls professionally and efficiently.</li><li>Assist customers with inquiries and provide accurate information.</li><li>Deliver exceptional customer service while maintaining a positive attitude.</li><li>Resolve customer concerns in a timely manner.</li><li>Maintain accurate records of customer interactions.</li><li>Follow company policies and quality standards.</li></ul>Requirements<ul><li>1&ndash;2 years of USA-based call center experience (Inbound Customer Service).</li><li>Excellent spoken English with a neutral or fluent accent.</li><li>Strong communication and active listening skills.</li><li>Punctual, reliable, and professional work ethic.</li><li>Ability to work the permanent night shift.</li><li>Must be comfortable working from our office.</li><li>Candidates residing near College Road, Township, Lahore will be preferred.</li></ul>What We Offer<ul><li>Competitive salary.</li><li>Daily onsite meal.</li><li>5-day work week.</li><li>Long-term career growth opportunities.</li><li>Professional and supportive work environment.</li></ul>How to ApplyOnly candidates who meet the above criteria should apply.Send your updated resume via WhatsApp to 0315-0577531. Our recruitment team will review your application, and shortlisted candidates will be contacted within 24 hours.Pay: Rs40,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>Where are you located in Lahore?</li><li>Can you easily commute or manage Night shift? </li><li>How many years of experience do you have? </li></ul>Work Location: In person

Inbound Customer Service Representative

Code Flairs

We are seeking a confident and persuasive Female Customer Sales Representative to handle inbound/outbound sales calls, generate leads, and convert prospects into clients. The ideal candidate must possess strong English communication skills, a sales-oriented mindset, and the ability to work effectively during night hours.Key Responsibilities:<ul><li>Handle inbound and outbound sales calls professionally</li><li>Identify customer needs and recommend appropriate products/services</li><li>Convert leads into sales by using effective closing techniques</li><li>Maintain and update customer records in the CRM system</li><li>Achieve monthly sales targets and performance goals</li><li>Build and maintain positive relationships with clients</li><li>Follow up with prospects to ensure customer satisfaction and repeat business</li><li>Collaborate with the sales team to improve strategies and performance</li></ul>Requirements:<ul><li>Female candidates only (as per company policy)</li><li>Bachelor's degree or equivalent (preferred but not mandatory)</li><li>Strong English communication skills (written and verbal) &ndash; mandatory</li><li>Previous experience in sales, telemarketing, or customer service is a plus</li><li>Ability to work night shift (3:00 PM &ndash; 12:00 AM)</li><li>Basic computer proficiency (MS Office, CRM tools, email)</li><li>Self-motivated, target-driven, and confident personality</li><li>Ability to handle rejection and maintain a positive attitude</li></ul>What We Offer:<ul><li>Competitive salary with attractive commission/incentive structure</li><li>Friendly and supportive work environment</li><li>Career growth and advancement opportunities</li><li>On-the-job sales training and mentoring</li><li>[Add other benefits: e.g., transport allowance, medical insurance, etc.]</li></ul>How to Apply:Interested candidates meeting the above criteria are encouraged to send their CV to the following WhatsApp: 03254283182 or apply directly through the Apply Now button on Indeed.Note: Only shortlisted candidates will be contacted for an interview.Pay: Rs35,000.00 - Rs76,718.81 per monthWork Location: In person

Customer Sales Representative (Female) – Night Shift

G4S Estimating

We are excited to welcome ambitious and detail‑oriented Electrical Engineering Interns to join our Estimation and Project Teams. This internship offers structured, hands‑on training in electrical systems, construction workflows, and digital technologies&mdash;providing the foundation for a successful career in engineering and project management.What You&rsquo;ll Do<ul><li>Prepare accurate electrical cost estimates for international projects</li><li>Review and interpret technical drawings, specifications, and BOQs</li><li>Conduct material take‑offs and support benchmarking of labor and material rates</li><li>Collaborate with procurement teams to evaluate suppliers/distributors</li><li>Contribute to workflow automation and digital project documentation</li><li>Maintain precise records and project data</li></ul>Who We&rsquo;re Looking For<ul><li>Students or recent graduates in Electrical Engineering</li><li>Strong analytical, mathematical, and problem‑solving skills</li><li>Familiarity with electrical systems, estimation, or construction workflows</li><li>Proficiency in MS Excel (CAD/estimation software is a plus)</li><li>Effective communicators, adaptable, and eager to learn</li></ul>Internship Details<ul><li>Duration: 3 months (mentorship under senior estimators)</li><li>Shifts:</li><li>Morning Shift (Females): 8:00 AM &ndash; 4:00 PM</li><li>Evening Shift (Males): 4:00 PM &ndash; 1:00 AM</li><li>Location: House 129, Shaheen Block, Chinarbag, Rawind Road, Lahore</li></ul>Benefits<ul><li>Practical training in USA‑based construction estimation projects</li><li>Direct mentorship from experienced engineers and estimators</li><li>Exposure to procurement strategies, estimation methodologies, and digital workflows</li><li>Certificate of completion with potential career pathways</li></ul>Pay: Rs15,000.00 - Rs20,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Fresh Electrical Engineer Intern

visible web

We&rsquo;re Hiring: Customer Sales representative (US Campaign)We are looking for a motivated and confident Customer support representative to join our growing team. In this role, you will be responsible for making outbound calls to US-based businesses, introducing our SEO and digital services, identifying qualified prospects, and supporting the sales pipeline through effective outreach.Important Note: We're not looking for a Digital Marketing Expert. We're specifically looking for Cold Callers with experience in digital marketing campaigns.Office location: PIA Road, Office#10 LahoreJob Type: Full-time | On-siteShift Timing: 6:00 PM &ndash; 3:00 AMSalary: PKR 50,000 &ndash; 70,000 per month + incentivesKey Responsibilities* Make outbound cold calls to US-based businesses to introduce our SEO services* Pitch digital marketing and SEO solutions in a clear and professional manner* Identify interested prospects and qualify potential leads* Build and maintain a pipeline of leads for the closing team* Follow up with prospects through calls and messages to keep them engaged* Accurately update call notes, lead details, and follow-up status in CRM or records* Work towards daily and weekly outreach targets and KPIs* Coordinate with the internal sales team to ensure smooth handover of qualified leadsRequirements* Minimum 6 months to 1 year of experience in SEO cold calling, outreach, or customer communication* Strong verbal communication, persuasion, and active listening skills* Ability to speak confidently with international clients and business owners* Basic understanding of SEO or digital marketing is a plus* Self-motivated, target-driven, and eager to grow in a professional sales environment* Basic computer knowledge and ability to manage lead records or CRM updates* Must be available to work in the night shiftWhat We Offer* Competitive salary package* Performance-based incentives* Full training and guidance* Exposure to the US market and international client communication* Professional and growth-focused work environment* Career progression opportunities within the sales teamPay: From Rs50,000.00 per monthWork Location: In person

Customer sales representative

Explore 66+ Csr customer service representative morning evening night shift in Lahore this August. Find roles across top companies and apply now to boost your career.