associate credit services representative Jobs in Lahore

associate credit services representative

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csr & social media inquiries handler Jobs in Lahore

csr & social media inquiries handler

ibex

<div>
 
 
 ibex, on behalf of its&nbsp;
 
 
 Global client
 
 
 , is seeking a&nbsp;
 
 
 Customer Service Representative
 
 
 &nbsp;for a&nbsp;
 
 
 night-shift role
 
 
 . This is a&nbsp;
 
 
 client-facing position
 
 
 &nbsp;responsible for delivering a&nbsp;
 
 
 premium customer experience
 
 
 &nbsp;through inbound call management. Shift timings are&nbsp;
 
 
 700 PM - 400 AM
 
 
 &nbsp;or&nbsp;
 
 
 800 PM - 500 AM
 
 
 , with&nbsp;
 
 
 rotational days off.
 
 
 
 &nbsp;
 
 <ul>
 <li>
 Handle inbound customer calls with professionalism, empathy, and accuracy, ensuring a high-quality customer experience.
 </li>
 <li>
 Resolve customer inquiries and issues promptly while maintaining excellent service standards.
 </li>
 <li>
 Provide clear, concise, and accurate information to customers, enhancing their confidence and satisfaction.
 </li>
 <li>
 Build positive relationships by understanding customer needs and offering appropriate solutions.
 </li>
 <li>
 Maintain composure and professionalism while handling complex or sensitive customer interactions.
 </li>
 <li>
 Uphold the client&rsquo;s brand reputation by consistently delivering exceptional service.
 </li>
 <li>
 Adapt smoothly to night-shift schedules and contribute effectively while following
 
 &nbsp;
 
 
 scheduled days off
 
 .
 </li>
 </ul>
 
 &nbsp;
 
 <ul>
 <li>
 
 Exceptional English communication skills
 
 , both written and verbal.
 </li>
 <li>
 
 1-2 years of experience
 
 
 &nbsp;
 
 in customer support or client service.
 </li>
 <li>
 Strong client service orientation with the ability to deliver high-touch, professional customer experiences.
 </li>
 <li>
 Comfortable working
 
 &nbsp;
 
 
 night shifts
 
 
 &nbsp;
 
 (
 
 700 PM - 400 AM
 
 
 &nbsp;
 
 or
 
 &nbsp;
 
 
 800 PM - 500 AM
 
 ) with
 
 &nbsp;
 
 
 scheduled days off
 
 .
 </li>
 <li>
 Detail-oriented, patient, and capable of handling high-volume or sensitive customer interactions with professionalism.
 </li>
 <li>
 Self-motivated and committed to delivering excellent client satisfaction.
 </li>
 </ul>
</div>

CSR- PK

Shafaq n Kami Salon

We are currently seeking a female Calling Agent (CSR) to join our team. As a CSR, you will be the face of our company, responsible for providing exceptional service to our customers and ensuring their satisfaction.Key Responsibilities:<ul><li>Handle inbound and outbound calls professionally, addressing customer inquiries, resolving issues, and providing tailored solutions.</li><li>Collaborate with team members and supervisors to troubleshoot issues and enhance service delivery.</li><li>Assist in upselling and cross-selling products and services, ensuring a seamless customer experience.</li><li>Maintain accurate records of customer interactions and follow-up as required</li></ul>Requirements:<ul><li>Minimum Bachelor&rsquo;s degree.</li><li>At least 2 years of experience in a call center or tel-sales role (preferred).</li><li>Excellent communication skills in English (both written and spoken).</li><li>Ability to manage challenging situations with a positive, solution-oriented approach.</li><li>Proficient in basic computer skills (MS Office, CRM tools).</li><li>Strong multitasking abilities and time management in a fast-paced environment.</li></ul>We offer a competitive salary, commission structure, and a supportive work environment that encourages personal and professional growth.If you are passionate about customer service and sales, we invite you to apply and become part of our dynamic team.To apply, please send us your CV.Best Regards,HR Manager Shafaq n KamiJob Type: Full-timePay: Rs25,000.00 - Rs45,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Tele Sales: 2 years (Required)</li></ul>Work Location: In person

Female Calling Agent CSR

Tricon Marketing

Customer Sales Representative / TeleSales Representative (TSR &amp; CSR) &ndash; Fluent English Speakers RequiredCompany: Futurion MarketingLocation: Commercial Area Cavalry Ground, 2nd Floor, Plot 59, Cavalry Ground, Lahore 54000, PakistanJob Type: Full-TimeSalary: PKR 30,000 &ndash; 50,000 per month (Plus Performance-Based Incentives)Job OverviewFuturion Marketing is looking for enthusiastic, confident, and fluent English speakers to join our growing Customer Support and TeleSales team. If you have previous call center experience and excellent communication skills with a neutral, American, or British accent, we encourage you to apply.Key Responsibilities<ul><li>Handle inbound and outbound customer calls professionally.</li><li>Follow company scripts and explain products, services, and terms &amp; conditions accurately.</li><li>Understand customer needs and provide appropriate solutions.</li><li>Maintain a professional, positive, and customer-focused attitude.</li><li>Update customer information and maintain accurate records.</li><li>Achieve daily, weekly, and monthly performance targets.</li><li>Deliver outstanding customer service while maintaining quality standards.</li></ul>Requirements<ul><li>Previous call center experience is mandatory.</li><li>Excellent spoken and written English.</li><li>Neutral, American, or British accent preferred.</li><li>Strong communication, negotiation, and interpersonal skills.</li><li>Ability to confidently follow and deliver sales or support scripts.</li><li>Comfortable working rotational and night shifts (if required).</li><li>Target-driven, self-motivated, and eager to learn.</li><li>Basic computer knowledge and typing skills.</li></ul>What We Offer<ul><li>Monthly salary of PKR 30,000 &ndash; 50,000 (depending on experience and performance).</li><li>Attractive performance-based incentives and bonuses.</li><li>Paid training and continuous professional development.</li><li>Friendly, supportive, and professional work environment.</li><li>Career growth and promotion opportunities.</li><li>Long-term employment with a growing organization.</li></ul>How to ApplyApply directly through IndeedORWhatsApp your CV: +92 302 5172742 Email us At: hr@futurionmarketing.comPlease mention &quot;Customer Sales Representative / TeleSales Representative (TSR &amp; CSR)&quot; when sending your application.Join Futurion Marketing and build your career with a dynamic team that values talent, professionalism, and growth.Job Type: Full-timeSalary: PKR 30,000 &ndash; 50,000 per monthApplication Question:<ul><li>Do you have previous call center experience?</li><li>Are you fluent in English?</li></ul>Ability to Commute:<ul><li>Lahore (Required)</li></ul>Ability to Relocate:<ul><li>Lahore: Relocate before starting work (Required)</li></ul>Work Location: In PersonPay: Rs30,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Sales Representative / TeleSales Representative (TSR & CSR) – Fluent English Required

iComz

Job Title: Customer Support RepresentativeLocation: Johar Town, LahoreCompany: InteliqoJob Type: Full-timeJob Summary:We are seeking a motivated and customer-focused Customer Service Executive to join our dynamic team. The ideal candidate will be responsible for delivering exceptional service to our customers, addressing inquiries, resolving issues, and promoting a positive brand image. Your primary goal will be to ensure a seamless customer experience and contribute to customer satisfaction and loyalty.Key Responsibilities:- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.- Identify and assess customers' needs to achieve satisfaction.- Provide accurate, valid, and complete information to customers using appropriate methods and tools.- Handle customer complaints and provide effective solutions or alternatives within the stipulated timeframe.- Maintain in-depth knowledge of our products and services to answer customer questions and promote additional features or offers.- Document interactions and maintain accurate records in the customer service database.- Collaborate with other departments to stay informed about product updates, promotions, and other relevant information.- Gather feedback from customers and share insights with the management team to improve service quality.- Participate in training and development programs to enhance customer service skills and product knowledge.- Meet or exceed individual and team performance targets and KPIs.**Qualifications:**- High school diploma or equivalent; a degree in a relevant field is a plus.- Proven experience in a customer service role or similar position.- Strong communication skills, both verbal and written.- Excellent problem-solving abilities and an aptitude for handling difficult situations calmly.- Proficiency in using customer service software and Microsoft Office Suite.- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.- A friendly and positive attitude with a passion for helping others.- Flexibility to work varying shifts, including evenings and weekends, as needed.How to Apply:If you are enthusiastic about providing excellent customer service and thrive in a fast-paced environment, we would love to hear from you! Please submit your resumeJob Type: Full-timePay: Rs80,000.00 - Rs120,000.00 per monthWork Location: In person

CSR - Customer Support Representative

ADVISIBLE TECHNOLOGIES

Job Title: Customer Sales Representative &ndash; Digital Marketing (Night Shift)Location: Office #1110, Al Hafeez Executive, Gulberg III, Lahore Job Type: Full-Time Shift Timing: 6:00 PM &ndash; 3:00 AM (Night Shift) Industry: Digital Marketing &amp; SEO Services Salary: Competitive Basic + High Commission + BonusesAbout the Role:We are looking for a motivated and confident Customer Sales Representative with experience in digital marketing and SEO service sales. This role involves outbound calling to potential clients, presenting our marketing solutions, and closing deals to help businesses grow their online presence. If you have excellent communication skills and a passion for sales, we want to hear from you!Key Responsibilities:<ul><li>Make outbound sales calls to prospective clients, primarily targeting businesses.</li><li>Promote and sell our digital marketing, SEO, and online branding services.</li><li>Educate clients on the benefits of digital marketing for their business growth.</li><li>Build and maintain strong relationships with both new and existing clients.</li><li>Consistently meet and exceed weekly and monthly sales targets.</li><li>Maintain accurate records of all sales activities including calls, leads, and conversions.</li></ul>Requirements:<ul><li>Excellent spoken English and strong communication skills.</li><li>Confident, persuasive, and goal-driven.</li><li>Ability to handle objections and turn leads into successful conversions.</li><li>Self-motivated and able to work independently in a fast-paced environment.</li></ul>What We Offer:<ul><li>Fixed basic salary with an attractive commission structure and monthly bonuses.</li><li>Friendly, supportive, and professional office environment.</li><li>Opportunity to work with a fast-growing digital marketing agency.</li><li>Career growth and development opportunities.</li></ul>How to Apply:Ready to take your digital marketing sales career to the next level? Send your resume via WhatsApp at: 0321-7997250Job Type: Full-timePay: Rs60,000.00 - Rs100,000.00 per monthWork Location: In person

CSR - Customer Sales Representative

Spell Engineering

We are seeking a professional and customer-focused Customer Service Representative to support customers using our Online Travel Agency platform. The CSR will assist customers with flight and hotel searches, reservations, payments, ticket confirmations, booking changes, cancellations, refunds, and other travel-related inquiries.The ideal candidate should have excellent communication skills, basic knowledge of airline reservations and ticketing, and the ability to resolve customer concerns professionally through phone, email, live chat, and WhatsApp.Key Responsibilities Customer Support<ul><li>Respond promptly to customer inquiries through phone calls, email, live chat, and WhatsApp.</li><li>Guide customers through the online booking and payment process.</li><li>Provide accurate information about flights, hotels, fares, baggage allowances, travel dates, and booking conditions.</li><li>Assist customers who experience booking, payment, confirmation, or website-related issues.</li><li>Maintain a professional and helpful attitude during every customer interaction.</li></ul>Reservations and Ticketing<ul><li>Assist customers with domestic and international flight and hotel reservations.</li><li>Verify passenger names, travel dates, routes, contact details, and payment information before confirming a booking.</li><li>Provide booking references, e-tickets, invoices, and travel itineraries.</li><li>Explain fare rules, baggage policies, ticketing deadlines, cancellation terms, and applicable penalties.</li><li>Coordinate with the ticketing or operations team when manual action is required.</li><li>Follow up on incomplete, failed, or pending bookings.</li></ul>Changes, Cancellations and Refunds<ul><li>Assist customers with date changes, rebooking, cancellations, voids, and refund requests.</li><li>Explain applicable airline or supplier fees before processing a request.</li><li>Coordinate with airlines, hotels, consolidators, and suppliers to resolve booking issues.</li><li>Track refund cases and provide customers with regular status updates.</li><li>Escalate complicated or urgent cases to the Operations Manager.</li></ul>Schedule Changes and Disruptions<ul><li>Inform customers about flight schedule changes, cancellations, delays, and other travel disruptions.</li><li>Help customers understand available rebooking or refund options.</li><li>Handle urgent travel cases calmly and provide practical solutions.</li><li>Maintain proper records of all communication and actions taken.</li></ul>Sales and Additional Services<ul><li>Recommend suitable flights, hotels, car rentals, travel insurance, airport transfers, and holiday packages.</li><li>Inform customers about relevant promotions and special offers.</li><li>Encourage customers to complete pending bookings.</li><li>Support the company in achieving booking-conversion and customer-retention targets.</li></ul>Records and Compliance<ul><li>Record customer conversations, booking details, payments, complaints, and follow-up activities accurately.</li><li>Follow company procedures, fare rules, supplier policies, and data-protection requirements.</li><li>Protect customer, passenger, and payment information.</li><li>Report suspicious transactions, duplicate bookings, or possible fraud.</li><li>Keep customer cases updated in the CRM or support system.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree or equivalent education preferred.</li><li>Previous customer-service experience, preferably with an OTA, travel agency, airline, or call center.</li><li>Strong spoken and written English.</li><li>Excellent communication, listening, and problem-solving skills.</li><li>Basic knowledge of airline reservations, ticketing, airport codes, and fare rules.</li><li>Good computer skills, including email, online booking systems, CRM software, and Microsoft Office.</li><li>Ability to manage multiple customer cases and work accurately under pressure.</li><li>Willingness to work evening, night, weekend, and holiday shifts when required.</li></ul>Preferred Skills<ul><li>Experience with Duffel, Amadeus, Sabre, Travelport, or another reservation system.</li><li>Knowledge of domestic and international flight routes.</li><li>Experience handling ticket changes, cancellations, exchanges, and refunds.</li><li>Understanding of online payments, failed transactions, and chargebacks.</li><li>Experience selling flights, hotels, travel insurance, or holiday packages.</li><li>Fluency in Urdu and English; additional languages are an advantage.</li></ul>Key Performance Indicators<ul><li>Customer response time</li><li>Customer satisfaction rate</li><li>Case-resolution time</li><li>Booking accuracy</li><li>Booking-conversion rate</li><li>Number of successfully resolved cases</li><li>Complaint and escalation rate</li><li>Compliance with company and supplier procedures</li></ul>Employment DetailsEmployment Type: Full-Time Department: Customer Support / Operations Work Location: Lahore, Pakistan Reporting To: Operations Manager Work Schedule: Night ShiftWork Location: In person

Customer Service Representative (CSR) – Travel Agency

HR Communication

We are looking for a motivated and customer-focused Customer Sales Agent to join our team. In this role, you will assist customers by understanding their needs, recommending suitable products or services, and providing exceptional customer service throughout the sales process. The ideal candidate is an excellent communicator, enjoys working with people, and is driven to achieve sales targets while maintaining high levels of customer satisfaction.Pay: Rs30,000.00 - Rs50,000.00 per monthWork Location: In person

CSR (Customer Service Representative)

Explore 11+ Csr in Lahore this August. Find roles across top companies and apply now to boost your career.