customer service representative Jobs in Karachi

customer service representative

customer support executive Jobs in Karachi

customer support executive

call center executive

client relationship executive Jobs in Karachi

client relationship executive

cold calling agent

customer care agent

Scalemill

OverviewScalemill (www.scalemill.com) helps technology companies increase revenue and reduce costs by setting up offsite inside sales, support and customer success teams that handle customer interactions. We exclusively work with B2B (Business-to-Business) SaaS (Software-as-a-Service) products and specialize in lead generation and appointment-setting.RoleThis role involves customer dealing in the German language. You will be the first point of contact for customers, ensuring their questions are answered, concerns are resolved and they feel supported at every step of their journey. Seeking a proactive and customer-focused representative who is passionate about helping customers and creating positive experiencesKeywordsCommunication, German skills, time management, CRM, active listening, customer satisfaction, product knowledge, problem solvingLocationClifton, Karachi (Do Talwar)TimingsNoon to 9 pmTypeFull-time from the officeReporting lineTeam lead or Account ManagerKey ResponsibilitiesCustomer Return Management<ul><li>Process customer returns efficiently while ensuring accuracy and timely resolution</li><li>Handle return requests, exchange cases and refund coordination</li><li>Address customer concerns related to orders, products and deliveries</li></ul>Customer Query Handling<ul><li>Respond to customer emails and assigned support tickets promptly</li><li>Resolve inquiries related to orders, returns, product details and delivery issues</li><li>Ensure clear, professional and customer-friendly communication at all times</li></ul>Order Tracking &amp; Fulfillment Coordination<ul><li>Respond to customer concerns professionally and promptly</li><li>Resolve complaints efficiently while maintaining a positive customer experience</li><li>Proactively identify potential challenges and address them before they escalate</li></ul>Internal &amp; Cross-Team Collaboration<ul><li>Work proactively with the customer service team to ensure smooth issue resolution</li><li>Coordinate with the warehouse team regarding missing inventory or dispatch discrepancies</li><li>Escalate complex cases when necessary and ensure timely follow-up</li></ul>System &amp; Portal Management<ul><li>Manage and update customer records across platforms such as CRM, Shopify and Freshdesk</li><li>Maintain accurate documentation of customer interactions and case updates</li><li>Ensure proper ticket categorization and tracking for reporting purposes</li></ul>Skills needed<ul><li>Communication: excellent written and verbal communication skills are required</li><li>Organization: superior organizational skills to manage multiple tasks and responsibilities effectively</li><li>Time management: strong ability to prioritize tasks, manage time efficiently and work in a fast-paced environment</li><li>Attention to detail: accuracy in handling tasks and documents is critical</li><li>Professionalism &amp; discretion: maintaining high standards of professionalism and handling sensitive information with integrity and confidentiality</li></ul>Technology<ul><li>This role requires someone comfortable with basic technology like computers, smartphones and common software used in offices</li><li>Comfortable with using online messaging tools like WhatsApp, Google Chat, etc.</li><li>Proficiency with MS Office &amp; Google Business Suite</li><li>Proven experience in handling CRM/ERP and dashboards</li><li>Familiarity with task management apps such as TickTick</li></ul>Background<ul><li>Bachelor&rsquo;s degree</li><li>Fluent German &amp; English (written and verbal) is essential</li><li>At least 2 years of proven experience in a related role</li></ul>Job Type: Full-timeWork Location: In person

Customer Support Representative (German Speaker)

Junaid Jamshed

Join our Customer Support team and contribute to delivering seamless service, enhancing customer experiences, and supporting operational excellence across our digital business channels.Key Responsibilities: ✪ Respond to customer inquiries via phone, email, and chat, ensuring accurate and timely resolutions ✪ Maintain detailed records of interactions, track issues, and prepare reports for process improvement ✪ Collaborate with internal teams to escalate and resolve complex cases efficiently ✪ Enhance customer experience, assist in retention efforts, and stay updated on product knowledge and best practices ✪ Maintain a high level of empathy, patience, and communication clarity in all interactionsRequirements: ✪ Minimum Education: Bachelor&rsquo;s degree in Business Administration ✪ 6 Months - 1 Year of relevant experience in customer support ✪ Strong written and verbal communication skills (Urdu &amp; English) ✪ Ability to multitask, maintain accuracy, and work collaboratively in a fast-paced environmentJob Type: Full-timePay: Up to Rs60,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Customer Service: 1 year (Required)</li></ul>Work Location: In person

Customer Support Executive

Gari Parts

URGENTLY HIRING &ndash; Female Customer Support / Calling Automotive Agent (Hybrid)Location: DHA Phase 2 Extension, Karachi Company: GariParts ExpressGariParts Pvt is looking for a Female Customer Support / Calling Agent to join our team. This is a hybrid role (3 days in-office + 3 days remote).Job Responsibilities:<ul><li>Make customer calls (payment reminders, service due calls)</li><li>Collect customer feedback</li><li>Handle customer complaints over phone</li><li>Book appointments</li><li>Basic data entry and Excel work</li></ul>Requirements:<ul><li>Good communication skills (Urdu + basic English)</li><li>Experience in customer support / call center / tele calling preferred</li><li>Basic computer knowledge (Excel, typing)</li><li>Responsible and organized</li></ul>Job Details:<ul><li>Salary: Rs. 30,000 per month (starting)</li><li>Job Type: Full-Time</li><li>Hybrid model (3 days office + 3 days remote)</li></ul>Customer Support Jobs Karachi | Female Calling Agent | Call Center Jobs | Telecalling Jobs | Customer Service Representative | Cold Calling | Appointment Booking | Hybrid Jobs KarachiApply Now:Career@gariparts.com 0335-4274060Job Type: Full-timePay: Rs30,000.00 - Rs45,000.00 per monthWork Location: Hybrid remote in Karachi Defence Housing Society

Female Customer Support / Calling Agent (Hybrid)

Pakpace

An E-commerce Customer Support Associate is responsible for assisting online customers by resolving inquiries, processing orders, handling returns/exchanges, and ensuring a smooth and positive shopping experience. This role involves communication through email, chat, phone, and social media, depending on the company&rsquo;s channels.Key Responsibilities<ul><li>Respond to customer inquiries regarding products, orders, payments, shipping, and returns.</li><li>Assist customers via email, live chat, phone, or social media platforms.</li><li>Process and track orders, refunds, replacements, and cancellations.</li><li>Coordinate with logistics, warehouse, and operations teams to resolve delivery issues.</li><li>Manage customer complaints professionally and provide effective solutions.</li><li>Update customer information and maintain accurate records using CRM or e-commerce platforms.</li><li>Help customers navigate the website and troubleshoot account or payment issues.</li><li>Monitor and escalate system or product issues to relevant departments.</li><li>Ensure high levels of customer satisfaction by providing timely and empathetic support.</li><li>Understand company products and promotions to guide customers effectively.</li><li>Skills &amp; Qualifications</li><li>Strong communication skills (written and verbal).</li><li>Customer-focused mindset with patience and problem-solving ability.</li><li>Familiarity with e-commerce platforms (Shopify, Amazon Seller Central, WooCommerce, etc.) is a plus.</li><li>Basic understanding of order processing, shipping, and return policies.</li><li>Ability to multitask and work in a fast-paced environment.</li></ul>Benefits :<ul><li>Salary: PKR 20,000 &ndash; 30,000</li><li>Career growth and development opportunities</li><li>Innovative and supportive work environment</li></ul>Timings:Monday to Saturday [ 10:00 PM &ndash; 7:00 PM ]Pay: Rs20,000.00 - Rs30,000.00 per monthWork Location: In person

E-Commerce Customer Support (Associate)

Ibex Pakistan

Job Overviewibex Pakistan is looking for a driven and customer-focused Global Customer Support Associate to become part of its Customer Service team. This position requires managing international customer interactions through both voice and chat platforms while ensuring outstanding service delivery and maintaining professional standards.Key Duties<ul><li>Respond to inbound inquiries from international customers via phone calls and chat</li><li>Deliver clear and accurate information regarding products, services, and company policies</li><li>Effectively address customer concerns, complaints, and basic technical or service-related issues</li><li>Accurately document customer interactions in CRM systems</li><li>Achieve individual and team targets related to quality assurance and productivity</li><li>Refer complex matters to the appropriate departments when necessary</li><li>Maintain a high standard of professionalism and customer satisfaction at all times</li></ul>Qualifications<ul><li>O/A Levels or a Bachelor&rsquo;s degree</li><li>Strong written and verbal communication skills in English</li><li>Ability to perform independently in a dynamic and fast-paced environment</li></ul>Benefits<ul><li>Company-provided transport</li><li>Potential for permanent placement</li><li>Opportunities for professional development and career progression within a growing organization</li></ul>Become a part of ibex Pakistan&rsquo;s expanding global customer service network and grow your career in a dynamic environment!Job Type: Full-timePay: From Rs90,000.00 per monthWork Location: In person

Customer Success Specialist

SIAR Digital

- Customer Inquiries: Respond to customer inquiries via phone, email, chat, or in person, providing timely and accurate information.- Issue Resolution: Handle customer complaints and issues with empathy, professionalism, and a focus on resolution.- Product Knowledge: Stay up-to-date with product knowledge to assist customers in making informed decisions and providing relevant solutions.- Order Management: Process orders, track shipments, and update customer records, ensuring smooth and efficient transactions.- Service Improvement: Identify recurring customer concerns and suggest improvements to the service process.- Customer Feedback: Gather customer feedback and communicate insights to the relevant departments to improve products, services, or processes.- Relationship Building: Build and maintain strong relationships with customers, ensuring they feel valued and heard.- Collaboration: Work closely with other departments such as sales, marketing, and logistics to ensure customer expectations are met.- Documentation: Accurately document customer interactions and maintain detailed records of issues and resolutions in the CRM system.Pay: Rs45,000.00 - Rs50,000.00 per monthWork Location: In person

Executive - Customer Services

nexia tech

Calling All Confident Females! Want to be financially independent without a fancy degree? This one&rsquo;s for youWe&rsquo;re hiring Female Customer Support Representatives (International) for our Evening Shift in a safe, professional &amp; supportive workplaceWhat You&rsquo;ll Do:<ul><li>Handle international inbound calls &amp; chats</li><li>Communicate confidently in English</li><li>Work on a structured process with full guidance (freshers welcome!)</li></ul>Who Can Apply?<ul><li>Females only</li><li>Good English communication skills</li><li>Freshers &amp; students encouraged to apply</li><li>Basic computer knowledge</li></ul>Shift Details:<ul><li>Evening Shift (6:00 PM &ndash; 2:00 AM)</li><li>Breaks included</li><li>Performance-based flexibility</li><li>Salary: PKR 50,000 &ndash; 70,000</li><li>Transportation allowance</li><li>Safe office environment</li></ul>Location: Gulshan E Iqbal Karachi&ldquo;A respectful workplace where your safety, growth, and confidence truly matter.&rdquo;Apply now &amp; start building your career today!Share your CV career@nexiatech.orgPay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

International CSR (Females only)

Explore 541+ Customer care agent in Karachi this April. Find roles across top companies and apply now to boost your career.