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production support officer Jobs in Karachi

production support officer

customer care agent

ifcondestion business tower, shamci society, karachi

Job Title: Customer Care Support Agent Department: Customer Service Reports to: Team Leader / Manager Work Schedule: Rotational Shifts (24/7 Operation), 6 days a weekJob Overview: We are seeking dedicated and well-spoken Customer Care Support Agents to join our dynamic 24/7 team. You will be the first point of contact for our customers, providing outstanding service and support. This role is critical in maintaining our company's reputation for excellence and ensuring a positive customer experience at all times.Key Responsibilities:&middot; Handle a high volume of inbound calls, emails, and chats in a professional and timely manner.&middot; Provide accurate information regarding products, services and company policies.&middot; Efficiently troubleshoot and resolve customer issues, complaints, and queries at the first point of contact whenever possible.&middot; Process forms, applications, and requests accurately using the company's CRM system.&middot; Identify and escalate priority issues to the relevant departments to ensure swift resolution.&middot; Maintain detailed and accurate records of all customer interactions and transactions.&middot; Meet or exceed individual performance targets related to call quality, customer satisfaction (CSAT), average handle time, and first-call resolution.&middot; Adhere to all company policies, scripts, and procedures.Required Qualifications and Skills:&middot; Excellent Command of the English Language: Must be well-spoken with clear articulation, a neutral accent, and impeccable grammar.&middot; Availability: Must be fully available to work rotational shifts, including nights.&middot; Customer Focus: A genuine passion for helping people and a strong customer-centric approach.&middot; Communication Skills: Exceptional active listening and verbal communication skills.&middot; Problem-Solving: Ability to think quickly, assess situations, and provide effective solutions.&middot; Resilience &amp; Composure: Ability to remain calm, patient, and professional under pressure, especially when dealing with difficult customers.&middot; Computer Literacy: Proficiency in using computers, navigating multiple software systems simultaneously, and basic typing skills.&middot; Team Player: Ability to work effectively both independently and as part of a team.&middot; Minimum Education: High school diploma or equivalent is required. A university degree is a plus.Preferred Experience:&middot; Previous experience in a call centre or customer-facing role is highly advantageous.&middot; Experience with CRM software (e.g., Salesforce, Zendesk) is a plus.What We Offer:&middot; Competitive salary and performance-based incentives.&middot; Comprehensive training and ongoing support.&middot; Opportunities for career growth and advancement.Location: KARACHI NEAR AIRPORTJob Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthLocation:<ul><li>Karachi Shahra-E-Faisal (Preferred)</li></ul>Work Location: In person

Customer Care Support Agent

Experts Communication

Experts Communication is looking for a Customer Support Agent to join our dynamic team. The ideal candidate should have at least 1 year of experience in a call center or customer service role, with excellent communication, problem-solving, and sales skills.Salary: 40,000 - 50,000 PKR (based on skills and experience) Location: North Nazimabad, Block A, Karachi Shift: 7:00 PM &ndash; 4:00 AMNote: Freshers with good English Communication skills are encouraged to apply.Contact: +92 317 7770002 Email: hr@expertscommunication.netResponsibilitiesHandle inbound and outbound calls professionally Communicate effectively to provide information, support, and sales assistance Resolve customer inquiries and complaints efficiently Meet and exceed monthly sales and performance targets Maintain accurate records of interactions and follow-ups Ensure customer satisfaction and build strong relationshipsRequirements&#10004; Minimum 1 year of call center/customer service experience &#10004; Strong verbal &amp; written communication skills &#10004; Ability to handle objections and close sales confidently &#10004; Self-motivated, target-driven, and eager to learn &#10004; Ability to work the night shift (7:00 PM &ndash; 4:00 AM)Benefits5 working days (Saturday &amp; Sunday off) Competitive salary &amp; performance-based growth (evaluated every 4 months)Health Insurance Annual picnic &amp; dinner Monthly company-paid dinnersAnnual picnic &amp; dinnerKickstart your career with Experts Communication and grow in a professional, fast-paced environment!Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Support Agent-Call Center

Giftkarte Technologies (Pvt) Ltd

Note: This position is specifically intended for female candidates. Responsibilities: &middot; Answering or making calls and respond to customer emails. &middot; Manage and resolve customer complaints and provide product/service information to customers. &middot; Professionally dealing with customer cases and using CRM to track cases to maximize customer satisfaction and retention. . Determining the quickest, most effective ways to answer a client&rsquo;s or customer&rsquo;s questions. &middot; Identify and escalate priority issues and route calls to appropriate resources. &middot; Follow up customer calls where necessary. . Working with a team of CSRs to find an appropriate solution. Requirement: &middot; Proficient in relevant computer applications such as MS office and CRM software. &middot; Knowledge of customer service practices and principles. &middot; Excellent data entry and typing skills. &middot; Adaptability and strong problem solving skills. &middot; Fluency in English/Urdu. Education: Minimum GraduateWork experience: 3-4 years of experience in the same fieldJob Type: Full-timeWork Location: In person

Customer Service Specialist

Flipdish

<div>
 
 At Flipdish, we&rsquo;re turning the tables in favour of independent restaurant and takeaway owners by providing them with the tools they need to make their lives easier. We provide our customers with a suite of powerful, but straightforward tech along with (real human) support, so they can thrive on their own terms.
 
 
 Everything we do is designed to make running a restaurant satisfyingly simple, in a world that&rsquo;s anything but.
 
 
 
 
 
 
 About this role
 
 
 
 Due to our continued growth, Flipdish is hiring for a Technical Customer Support Executive. This is an exciting opportunity for a motivated self starter who has the flexibility to adapt to changing priorities. You will have excellent verbal and written communication skills to allow you collaborate effectively with many internal and external stakeholders
 
 
 
 Please note this role is working on a 7 day a week shift rota, covering 6am - 12am (UTC) shifts.
 
 
 
 
 
 
 
 In this job, you&rsquo;ll&hellip;
 
 
 <ul>
 <li>
 Provide outstanding customer support: Respond promptly and professionally to customer inquiries and issues via phone, email, and chat, ensuring a positive and satisfactory resolution.
 </li>
 <li>
 Handle customer complaints: Actively listen to customers, empathize with their concerns, and work diligently to resolve problems in a timely manner, demonstrating excellent problem-solving skills.
 </li>
 <li>
 Communicate effectively: Clearly and concisely communicate information, instructions, and solutions to customers in a friendly and professional manner, adapting communication style to suit the customer's needs.
 </li>
 <li>
 Maintain accurate records: Document customer interactions, issues, and resolutions accurately and comprehensively in our Salesforce, ensuring proper tracking and follow-up.
 </li>
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 Collaborate with team members: Work closely with the support team and other departments to escalate complex issues, share knowledge, and contribute to continuous process improvement.
 </li>
 <li>
 Stay updated on product knowledge: Maintain a solid understanding of our software and services, staying up-to-date with new features, updates, and industry trends to provide accurate information to customers.
 </li>
 <li>
 Adhere to service level agreements (SLAs): Meet or exceed established performance metrics, including response time, resolution time, customer satisfaction, and quality assurance targets.
 </li>
 <li>
 Embrace a positive customer-focused mindset: Strive to create exceptional customer experiences, building and maintaining strong customer relationships through friendly, helpful, and professional interactions.
 </li>
 </ul>
 
 
 
 
 
 We&rsquo;re looking for&hellip;
 
 
 <ul>
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 Fluency in English: Exceptional verbal and written communication skills in English are essential.
 </li>
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 Availability: Willingness and flexibility to work evening shifts and weekends as required to meet customer needs.
 </li>
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 Customer service experience: Prior experience in a customer support or service role, handling customer inquiries and resolving issues effectively and efficiently.
 </li>
 <li>
 Multichannel support skills: Proficiency in handling customer interactions through phone, email, and chat platforms, demonstrating excellent interpersonal and communication skills across different channels.
 </li>
 <li>
 Problem-solving abilities: Strong critical thinking and problem-solving skills to assess situations, analyze information, and provide appropriate solutions.
 </li>
 <li>
 Empathy and patience: Ability to empathize with customers, actively listen to their concerns, and remain calm and patient in challenging situations.
 </li>
 <li>
 Organizational skills: Detail-oriented with the ability to prioritize tasks, manage time effectively, and handle multiple customer inquiries simultaneously.
 </li>
 <li>
 Tech-savvy: Comfortable working with computer systems, software applications, and customer support tools. Experience with Salesforce is a plus.
 </li>
 </ul>
 
 
 
 
 🦄
 
 About Flipdish
 
 
 
 We&rsquo;re Flipdish, an Irish unicorn (valued at over $1bn), serving independent restaurants in a world transformed by tech. No matter how fast Flipdish has grown, we&rsquo;ve evolved around our customers and their needs. We&rsquo;re not just an end-to-end ecosystem of technology, but a team committed to supporting people in the food industry.
 
 
 We go to great lengths to understand our customers (check out our C-suite on work experience). We&rsquo;re food industry natives. We&rsquo;ve worked in busy kitchens and run busy restaurant franchises. We don&rsquo;t just help our customers deal with real life problems, we give them a way of competing with the big chains, growing on their own terms, and falling back in love with what they do.
 
 
 
 
 
 
 😎 Our culture
 
 
 
 At this point, you might expect the usual spiel about how great a place Flipdish is to work at and how great our work culture is (and it
 
 is
 
 !). But, this all depends on our employees. And that&rsquo;s because we trust our employees to define what sort of an employer Flipdish is.
 
 
 Transparency is hugely important to us. We listen to one another. We collaborate. And we give everyone a way to grow their careers through a supportive environment.
 
 
 We&rsquo;re a company that values diversity, inclusion, and wellbeing as standard. We believe in balance, not burnout. And all permanent employees qualify for our share scheme because we share our success.
 
 
 We&rsquo;re focused on getting the most out of our time together, output and team energy is at the heart of our hub based philosophy - not an attendance ticking exercise!
 
 
 So, if you want to join a genuinely friendly team, take a look at our current openings and get in touch. And if you don&rsquo;t see an opening just yet, do get in touch and register your interest with us anyway. We&rsquo;ll be in touch as soon as something suitable opens up.
 
 
 
 
 
 
 🙈Don&rsquo;t be shy. Apply.
 
 
 
 We know that imposter syndrome can be a thing. Don&rsquo;t let it be. We want enthusiastic people from all backgrounds. If you feel like you&rsquo;re up for working with us, get in touch.
 
 
 We also understand some candidates might need assistance. That&rsquo;s not a problem in the slightest. Just reach out to us, we&rsquo;d love to hear from you.
 
</div>

Customer Support Agent

Mars BPO

Mars BPO Pvt Ltd is hiring Voice Agents Male/Female for our in-house campaign. If you have excellent communication skills and feel comfortable reaching out to potential customers to demonstrate our services and products through phone calls, we&rsquo;d like to meet you. Ultimately, you&rsquo;ll help us meet and surpass business expectations and contribute to our company&rsquo;s rapid and sustainable growth. This role requires strong communication skills, a positive attitude, and the ability to build lasting customer relationships.NOTE: (Night Shift - International Campaign only)For Full time. Transportation for females only. (Drop-off) We are offering basic salary along with lucrative bonus plans.Requirements and skills Proficiency in English. Thorough understanding of marketing/sales and negotiating techniques. Fast learner and passion for sales. Self-motivated with a results-driven approach. In this role, you will be responsible for generating leads, closing sales, and providing outstanding service to our customers Daily, Weekly &amp; Monthly Bonus PlansContact/Whatsapp : +92319-5002892 - Mars BPO Pvt Ltd Address: 2nd Floor, Shafi Court, Club Road, Merewether Rd, Civil Lines KarachiJob Types: Full-time, FresherPay: Rs30,000.00 - Rs60,000.00 per monthWork Location: In person

Customer Voice Agent

Designify Studio

<div>
 
 Company Description
 
 
 
 We suggest you enter details here.
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role for a Sales Agent located in Kar&amacr;chi. The Sales Agent will be responsible for identifying and pursuing new sales opportunities, managing customer relationships, conducting product demonstrations, and negotiating contracts. The Sales Agent will also be expected to maintain a deep understanding of our products and services, meet or exceed sales targets, and provide feedback to the sales team to improve our offerings.
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Sales expertise, including experience in managing customer relationships and closing deals
 </li>
 <li>
 Strong communication and interpersonal skills
 </li>
 <li>
 Ability to conduct product demonstrations and provide detailed information on our offerings
 </li>
 <li>
 Proven track record of meeting or exceeding sales targets
 </li>
 <li>
 Ability to work independently and as part of a team
 </li>
 <li>
 Strong negotiation and contract management skills
 </li>
 <li>
 Knowledge of the design industry is a plus
 </li>
 <li>
 Bachelor's degree in Business, Marketing, or a related field
 </li>
 </ul>
</div>

Sales Agent

Beam AI

<div>Beam is building the operating layer for an AI-native future. Our platform helps teams from fast moving startups to Fortune 500s, automate entire workflows using self-learning agents that adapt in real time. By removing the drag of manual, repetitive work, we free people to focus on what actually needs human thinking. We&rsquo;re reimagining how operations scale, with clarity, speed, and intelligence at the core. To learn more, visit https://beam.ai/.<h3 class="jobSectionHeader">
About the Team</h3>
The GTM team at Beam turns AI into impact for customers. We sit at the intersection of product, sales, and solutions, showing prospects what&rsquo;s possible by turning messy business workflows into crisp, production-feeling demos and fast POCs. Our work accelerates deals, sharpens customer understanding, and makes Beam&rsquo;s value tangible. Demo Engineers are both builders and translators, able to wire agents to live systems, package reusable assets, and enable GTM teammates to sell Beam with confidence.<h3 class="jobSectionHeader">
About the Role</h3>
As a Demo Engineer (GTM), your mission is simple: turn real customer workflows into credible, clickable Beam demos that win deals. You&rsquo;ll design and ship demos that feel like production systems, wire agents into SaaS and legacy tools, and create fast POCs that prove measurable impact. Beyond building, you&rsquo;ll package reusable assets, train GTM teams to self-serve, and experiment with the future of dynamic demo generation. If you like making AI real for customers and doing it fast, this role is for you.<h3 class="jobSectionHeader">
Responsibilities:</h3><ul>
<li>Build production-feel demos in Beam Studio: design graphs, configure tools (MCP, APIs), add human-in-the-loop steps, and build evaluation dashboards.</li>
<li>Hide complexity unless needed: use grouping, visual cues, and inline explanations to keep demos clear and impactful.</li>
<li>Integrate across SaaS and legacy systems: connect via Make, n8n, Zapier, webhooks, OAuth, and MCP servers; stub missing integrations with synthetic datasets.</li>
<li>Translate business agent flows: turn discovery notes into agent steps, inputs/outputs, and success metrics (accuracy, cycle time, cost-to-serve).</li>
<li>Package and scale assets: ship reusable vertical templates, libraries, Looms, and one-pagers; maintain a searchable demo registry.</li>
<li>Run light POCs: define success criteria, anonymize data, instrument evaluations, and report progress with real metrics.</li>
<li>Train &amp; scale GTM capability: run workshops and hackathons to make GTM &ldquo;Beam Native&rdquo;; ensure 80% of demos can be run self-serve.</li>
<li>Experiment with dynamic demo generation: maintain anonymized vertical datasets and explore prompt-driven demo spin-up during calls.</li>
</ul>Requirements
We&rsquo;re looking for a hands-on builder with enough experience to work independently but still hungry to grow. You&rsquo;ve spent time building and shipping technical solutions, maybe in Sales Engineering, Solutions, RevOps, or automation, and you&rsquo;re comfortable wiring tools together, designing agent flows, and packaging value stories for customers.
Core skills:<ul>
<li>No/low-code automation chops (Make, n8n, Zapier, webhooks, OAuth, JSON/REST).</li>
<li>Agent &amp; LLM pragmatism (tool vs. model calls, retries, thresholds, designing evals that matter).</li>
<li>Light coding / &ldquo;vibe coding&rdquo; (build small UI tweaks in Cursor/Replit).</li>
<li>Business sense: frame 10-minute value stories with before/after metrics across workflows (KYC, onboarding, collections, CPQ).</li>
<li>Demo taste: tidy fixtures, mock data that feels real, simple UI mockups in Cursor/Figma.</li>
<li>Independence: able to own and ship without Solutions or Engineering support.</li>
</ul>Nice to Have<ul>
<li>Background in Sales Engineering, Solutions, or RevOps automation.</li>
<li>Experience with SaaS tools like Salesforce, ServiceNow, Workday, Greenhouse, Airtable, Google Workspace, or MCP registries.</li>
<li>SQL familiarity and comfort with data anonymization and sandbox hygiene</li>
<li>Exposure to AI/LLM platforms and prompt/tool integrations.</li>
</ul>Benefits
At Beam, we&rsquo;re building an environment where ambitious people can do their best work, with clarity, purpose, and room to grow. We&rsquo;re thoughtful about what we build, how we work, and who we hire. The problems we&rsquo;re solving are real. The systems we&rsquo;re building are complex. And the people here care deeply, about craft, about speed, and about doing work that actually matters. You won&rsquo;t find rigid hierarchies or endless process here. You&rsquo;ll find high trust, high standards, and a team driven by curiosity, ownership, and long-term thinking.
What you&rsquo;ll find here<ul>
<li>Ownership with clarity: You&rsquo;ll drive work from idea to execution in a high-context, high-autonomy environment. We trust people to lead and follow through.</li>
<li>Growth that compounds: Whether you're deepening your technical expertise, exploring leadership, or learning across disciplines, we support growth paths that aren&rsquo;t one-size-fits-all.</li>
<li>Work that matters: You&rsquo;ll contribute to AI-native systems already powering real-world operations, not just prototypes or experiments.</li>
<li>Aligned incentives: We offer competitive compensation and meaningful equity, designed for long-term value creation, not just short-term rewards. When Beam wins, you do too.</li>
<li>A culture that raises the bar: You&rsquo;ll work with sharp, kind teammates who value directness, curiosity, and momentum. We challenge each other to do better and support each other every step of the way.</li>
</ul>If this sounds like the kind of work you want to do and the kind of team you want to grow with, we&rsquo;d love to hear from you!</div>

Demo Engineer

Explore 541+ Customer care agent in Karachi this September. Find roles across top companies and apply now to boost your career.