customer support representative Jobs in Karachi

customer support representative

customer service executive Jobs in Karachi

customer service executive

customer service representative Jobs in Karachi

customer service representative

sales agent

call center agent

customer care agent

Tribe-d

Calling Based Agents &ndash; Job Opportunity at Digit ITLocation: Office 4 &amp; 5, 2nd Floor, Hina Center near usmania restaurant Block 13 A Gulshan-e-Iqbal, Karachi, 75050 Job Type: Part-Time Salary: Based On Experience (Discussed during interview) Shifts: Evening ShiftAbout the Role:Digit IT is hiring Calling-Based Agents to join our growing team. The ideal candidate should have strong communication skills, confidence on calls, and the ability to engage customers effectively.Key Responsibilities:<ul><li>Make outbound calls to potential customers/clients</li><li>Provide accurate information regarding services/products</li><li>Follow scripts and guidelines provided by the company</li><li>Maintain professionalism and a positive attitude</li><li>Achieve daily/weekly calling targets</li><li>Record and update call details in the system</li></ul>Requirements:<ul><li>Freshers and experienced candidates both can apply</li><li>Strong verbal communication skills</li><li>Basic knowledge of computers</li><li>Ability to work under minimum supervision</li><li>Must be punctual and responsible</li><li>Immediate joining preferred</li></ul>What We Offer:<ul><li>Friendly and supportive work environment</li><li>Training provided</li><li>Performance-based incentives</li><li>Growth opportunities</li><li>Flexible Working Hours</li></ul>Shift Timings: <ul><li>6:00 PM to 12:00 AM</li><li>7:00 PM to 1:00 AM</li><li>8:00 PM to 2:00 AM</li></ul>How to Apply:Send your CV to 0333-0664692 (HR &ndash; Digit IT). Shortlisted candidates will be contacted for an interview.Job Type: Part-timePay: Rs20,000.00 - Rs30,000.00 per monthAbility to commute/relocate:<ul><li>Karachi Gulshan-E-Iqbal: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Experience:<ul><li>Calling Agent: 3 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

CALLING SUPPORT AGENT

Telemarketing

The Customer Service Representative will provide exceptional service to our customers by assisting with inquiries, troubleshooting, product or service questions, and resolving complaints or issues. The CSR will handle customer concerns promptly and professionally while maintaining a high level of service quality Requirments:<ul><li>Intermediate | O Level | Graduate.</li><li>Fluent in English.</li></ul>Excellent verbal and written communication skills.Strong attention to detail and problem-solving abilities.Ability to multitask and work in a fast-paced environment.Customer-centric mindsetStrong interpersonal and communication skillsTime management and organizational skillsFixed Salary + Uncapped Commissions + Daily &amp; Weekly IncentivesJob Types: Full-time, Part-timeLanguage:<ul><li>Good English (Required)</li></ul>Job Type: Full-timePay: Up to Rs40,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulshan-e- iqbal Karachi?</li></ul>Language:<ul><li>Fluent In English (Required)</li></ul>Job Types: Full-time, Part-timePay: Rs40,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulshan e Iqbal</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>english with fluency (Required)</li></ul>Work Location: In person

Customer Support Representative - Evening shift

Scaleup Connect

Job Title: Customer Support OfficerWork Schedule: 10:00 AM &ndash; 6:00 PM, Monday to SaturdayLocation: Nazimabad \ University roadKey ResponsibilitiesCustomer Communication<ul><li>Respond to incoming calls and chat inquiries promptly and professionally.</li><li>Assess customer concerns accurately and provide straightforward, effective solutions.</li><li>Handle complaints with patience and tact, ensuring issues are fully resolved and properly followed up.</li></ul>Operational Support<ul><li>Process, service requests, and customer account updates with accuracy.</li><li>Maintain clean and detailed records of all customer interactions.</li><li>Coordinate with internal teams to ensure fast, reliable resolutions.</li></ul>Service Quality &amp; Improvement<ul><li>Track recurring customer concerns and share insights to help improve service processes.</li><li>Assist with concise reports on common inquiries and service patterns.</li><li>Suggest practical adjustments that can enhance customer experience and workflow efficiency.</li></ul>Requirements<ul><li>Minimum 2 years of experience in customer support, preferably phone/chat based.</li><li>Clear and confident communication skills, both spoken and written.</li><li>Ability to stay composed during challenging customer interactions.</li><li>Strong attention to detail and consistent accuracy in documentation.</li><li>Comfortable using CRM platforms, chat systems, and basic office software.</li></ul>Preferred<ul><li>Previous experience in a local business environment such as retail, services, or logistics.</li><li>Additional language skills depending on customer demographics.</li></ul>Job Type: Full-timeWork Location: In person

Customer Support Officer

The Customer Service Representative will provide exceptional service to our customers by assisting with inquiries, troubleshooting, product or service questions, and resolving complaints or issues. The CSR will handle customer concerns promptly and professionally while maintaining a high level of service qualityAbout the Role: Are you ready to join a dynamic team where your voice makes a difference? We are seeking enthusiastic Call Center Executives to deliver exceptional support to our clients. This is a no-sales, no-target role, focused entirely on providing exceptional service and building relationships.<ul><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving abilities.</li><li>Patience, empathy, and a positive attitude.</li><li>Ability to multitask and work under pressure.</li></ul>Why Join Us:<ul><li>No Sales. No Targets. Your focus is client support, not numbers.</li><li>Competitive salary and growth opportunities.</li><li>Training and development programs to enhance your skills.</li><li>Positive, collaborative, and supportive work culture.</li></ul>Perks &amp; Benefits:<ul><li>Friendly work environment</li><li>Skill-building workshops and career growth path</li><li>Flexible working options</li></ul>Job Types: Full-time, Part-timeLanguage:<ul><li>Good English (Required)</li></ul>Job Type: Full-timePay: Up to Rs40,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulshan-e- iqbal Karachi?</li></ul>Language:<ul><li>Fluent In English (Required)</li></ul>Job Types: Full-time, Part-time, FresherApplication Question(s):<ul><li>Do you live near Gulshan e iqbal / jauhar /maosamiyat ?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>Fluent in English (Required)</li></ul>Work Location: In personJob Types: Full-time, Part-time, FresherPay: Rs40,000.00 per monthLanguage:<ul><li>Fluent in English (Required)</li></ul>Location:<ul><li>Karachi Gulistan-E-Jouhar (Kp-2023) (Preferred)</li></ul>Work Location: In person

Part-Time Call Centre Executive /CSR-CUSTOMER SERVICE REPRESENTATIVE

Beam AI

<div>Beam AI builds self-learning AI agents and an organisational operating system where intelligence grows through autonomous discovery. We help enterprises evolve from AI-curious to AI-native with automation that delivers results today and learns to improve itself over time. Join us in shaping a future where AI continuously discovers, adapts, and makes work more meaningful. To learn more, visit https://beam.ai/.<h3 class="jobSectionHeader">

About the Team
</h3>Beam&rsquo;s AI Agent Deployment team sits at the intersection of AI, product, and client impact. We partner closely with customers to understand their workflows, design intelligent automation solutions, and ensure our agents deliver real business value. Our work spans workflow design, agent configuration, technical integration, and ongoing optimization. We collaborate with engineering, ML, and product teams to translate abstract problems into scalable, agentic systems that work in the real world. This is a high-context, high-ownership environment where Deployment engineers operate with autonomy, move fast, and shape both how Beam&rsquo;s platform evolves and how our customers succeed.
<h3 class="jobSectionHeader">About the Role</h3>
As a Senior AI Agent Engineer at Beam, you will play a key role in delivering enterprise-grade AI automations tailored to real business processes. You&rsquo;ll work directly with clients to understand their requirements, break down complex workflows, and design prompt-driven agents that solve high-impact problems. You'll also support integration efforts with client systems and ensure smooth delivery from concept to deployment.
We&rsquo;re looking for someone who thrives in a hands-on, fast-moving environment, with a strong technical foundation, programming skills, a process-oriented mindset, and a passion for AI. You should feel confident working with APIs, designing robust automations, and collaborating across teams to turn business needs into working solutions. If you enjoy working across clients, technology, and automation, and want to build things that work in the real world, this is the role for you.<h3 class="jobSectionHeader">
Responsibilities</h3>
Your work will involve both prompt engineering excellence and close customer collaboration. You will be expected to:<ul>
<li>
Drive the entire lifecycle of AI automation deployment, from understanding customer requirements, through solution design, to hands-on implementation using our no-code Agent OS.</li>
<li>Engage directly with customers across technical and executive teams, helping them discover automation opportunities and building AI solutions that improve their operations.</li>
<li>Collaborate closely with product, engineering, and solutions teams to scope, define, and implement new features based on real customer needs.</li>
<li>Design agentic automations and engineer prompts that are scalable, efficient, and integrate smoothly into customer workflows.</li>
<li>Stay up to date with the latest advancements in AI and apply them to solve critical business problems and drive new features that impact the future of Beam's AI platform.</li>
<li>Troubleshoot technical issues and provide guidance to both customers and internal teams throughout the implementation process.</li>
<li>Act as a strategic technical partner, advising customers on best practices, helping them adopt AI agents, and identifying opportunities for deeper integration.</li>
<li>Work with client-side and internal technical teams to scope and manage API-based integrations.</li>
<li>Provide structured feedback from real use cases to help improve our platform.</li>
</ul>
Requirements<ul>
<li>
Bachelor's or Master&rsquo;s degree in Computer Science, Engineering, AI, or a related technical field.</li>
<li>At least 5 years of experience in roles like Solution Engineering, IT Consulting, Implementation or Deployment Engineering.</li>
<li>Strong hands-on experience with prompt engineering, including writing, testing, and optimizing prompts in a structured way.</li>
<li>Programming skills, especially in Python or Node.js.</li>
<li>Solid understanding of APIs and how to use them to integrate external systems.</li>
<li>Project management experience, able to manage delivery timelines and client expectations.</li>
<li>Experience engaging directly with clients, especially around requirement gathering and solution delivery.</li>
<li>Analytical and process-driven mindset, able to break down business workflows and think structurally.</li>
<li>Excellent communication skills, with the ability to clearly explain technical concepts.</li>
<li>Passion for staying up to date with AI trends, tools, and industry developments.</li>
</ul>
Nice to have:<ul>
<li>
Familiarity with no-code tools such as Zapier, Make, Relevance AI, Lindy, or similar.</li>
<li>Background in AI/ML or experience applying AI to business workflows.</li>
<li>Experience in fast-paced or startup environments.</li>
</ul>
Benefits
At Beam, we&rsquo;re building an environment where ambitious people can do their best work, with clarity, purpose, and room to grow. We&rsquo;re thoughtful about what we build, how we work, and who we hire. The problems we&rsquo;re solving are real. The systems we&rsquo;re building are complex. And the people here care deeply, about craft, about speed, and about doing work that actually matters. You won&rsquo;t find rigid hierarchies or endless process here. You&rsquo;ll find high trust, high standards, and a team driven by curiosity, ownership, and long-term thinking.
Our culture is shaped by our values in action:<ul>
<li>
AI-native thinking: Every teammate thinks in agentic workflows, uses AI tools daily, and looks for leverage through automation. AI isn&rsquo;t just what we build, it's how we operate.</li>
<li>Customer obsession: We build with urgency and empathy, speak to customers early and often, and measure success through their outcomes.</li>
<li>Speed as a habit: We ship fast, learn faster, and prioritise unblocking over perfection. We favour small experiments with tight feedback loops.</li>
<li>Leverage-focused execution: We hire high-impact players, invest in the 20% that drives 80% of results, and value candid feedback.</li>
<li>Highly aligned, loosely coupled: We align on outcomes, not tasks. You&rsquo;ll work independently, but never in isolation.</li>
<li>Data-driven, human-guided: We seek clarity over comfort, speak up early, and use feedback to grow together.</li>
</ul>
If this sounds like the kind of work you want to do and the kind of team you want to grow with, we&rsquo;d love to hear from you!</div>

Senior AI Agent Engineer

Designs Tech

Job description:Pay: Rs40,000.00 - Rs100,000.00 per monthJob description:<ul><li>Job Title: (Social Media Chat Agent)</li></ul>Timings: 10pm -6amLocation: Gulistan-e-jauhar e Block 8Work with us!We&rsquo;re seeking a friendly, tech savvy, and enthusiastic individual to join our software house as a Social Media Chat Support Agent. In this role, you&rsquo;ll communicate with customers across various social media platforms, respond to their inquiries, resolve issues promptly, and ensure a smooth, positive, and professional customer experience at every step.Requirements:<ul><li>Excellent communication skills</li><li>Experience with social media platforms</li><li>Ability to multitask</li><li>Quick learner,able to adopt to new tools and systems</li><li>Strong problem solving and time management skills</li></ul>Perk's:- Competitive salary package- Friendly and supportive work environment- Monthly performance bonuses- Learning and growth opportunities- On job training for beginnersApply Now!!Job Types: Full-time, FresherPay: Rs45,000.00 - Rs100,000.00 per monthWork Location: In person

Social Media Chat Agent

ibex. Pakistan

<div>
 
 
 Job Purpose:
 
 
 
 Oversee activities of his team and hence of Contact Centre in their respective shifts to insure quality performance and smooth operation. Organize and direct the staff of our Contact Centre. Assess team&rsquo;s work and giving them feedback to maximize performance.
 
 
 
 
 
 
 Job Description:
 
 
 <ul>
 <li>
 To be able to handle team&rsquo;s concerns and provide conflict resolution. To address all grievances.
 </li>
 <li>
 To ensure that highest level of quality customer care is delivered based on pre-defined quality benchmarks.
 </li>
 <li>
 To speak in an accent that is fully understood and appreciated by the consumer.
 </li>
 <li>
 To completely understand consumer language and accent and respond to his/her questions in the best possible manner.
 </li>
 <li>
 To motivate the employees in order to meet all targets and create healthy competitive environment through recognition, guidance and incentive programs.
 </li>
 <li>
 Team member&rsquo;s development through additional training and goal setting as identified.
 </li>
 <li>
 To make sure that the employees are following the schedule properly.
 </li>
 <li>
 Maintain accurate agent performance stats and reports.
 </li>
 <li>
 To identify and foresee problems in the existing operations system and come up with solutions and improvements in it.
 </li>
 <li>
 To improve and facilitate team work and coordination through effective communication within the team.
 </li>
 <li>
 Proficient in the use of Microsoft Office Suite..
 </li>
 <li>
 Other related job responsibilities as assigned by Contact Center Manager.
 </li>
 </ul>
 
 
 
 
 
 Knowledge of Processes:
 
 
 <ul>
 <li>
 Case Handling
 </li>
 <li>
 Call backs
 </li>
 <li>
 Escalations Handling
 </li>
 <li>
 Forwarding
 </li>
 <li>
 Reporting / Data Logging
 </li>
 </ul>
 
 
 
 
 
 Qualification &amp; Specifications:
 
 
 <ul>
 <li>
 Bachelor's Degree
 </li>
 <li>
 Minimum 2 years of international Call Center/Contact Center experience at supervisory level and team management
 </li>
 <li>
 Excellent communication to cater international customers
 </li>
 <li>
 Teamwork, discipline, and time management.
 </li>
 <li>
 Analytical Skills
 </li>
 <li>
 Excellent management and leadership skills
 </li>
 <li>
 Coaching Skills
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Good in Microsoft Office (Excel &amp; Power Point)
 </li>
 <li>
 Flexible and adaptable
 </li>
 </ul>
</div>

Contact Center Supervisor

Explore 978+ Customer care agent in Karachi this December. Find roles across top companies and apply now to boost your career.