customer service representative

sales manager

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administrative assistant Jobs in Cairo Egypt

administrative assistant

associate manager, sales operations & support Jobs in Cairo Egypt

customer care assistant manager

City Edge Developments

<div>
 
 
 Occupation Description
 
 
 
 The Customer Care Assistant Manager maintains an ongoing level of engagement with key customers, builds trusting relationships with clients, and protects the brand by maintaining a positive image. He/she provides the highest quality of services to CED&rsquo;s customers to achieve maximum satisfaction levels.
 
 
 
 
 
 
 Job Location
 
 
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 New Capital
 </li>
 </ul>
 
 
 
 
 
 Job Scope
 
 
 <ul>
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 Assist the Customer Care Manager and attend on his behalf the management meetings.
 </li>
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 Coach and monitor all customer care team members.
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 Handle customer complaints, and provide appropriate solutions in compliance with the company&rsquo;s policy and procedures.
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 Meet walk-in escalated/complaining customers with minimum waiting time and enhance the overall customer experience.
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 Reply to customer calls, e-mails, and letters per the agreed SLAs.
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 Achieve customer satisfaction via professional handling, timely problem resolution, product knowledge, regular updates, and willingness to help.
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 Proactively share updates and build sustainable relationships of trust with customers through consistency and accurate sharing of information.
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 Conduct all necessary follow-ups with other departments on behalf of the customer to resolve their problem(s) / accommodate their request(s).
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 Report repeated complaints/areas of improvement/challenges facing the team to the management for their reference and relevant action.
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 Accurately update the customer&rsquo;s history/interactions and information on the system.
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 Provide regular updates to customers on the status of their escalations/cases/requests.
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 Escalate customer issues and report major problems.
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 Collect customer feedback (following given surveys).
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 Handle efficiently and on time, all tasks/cases assigned by the manager.
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 Provide accurate all needed reports and data to the manager.
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 Ensure proper documentation and filing of customers&rsquo; requests.
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 Attend daily/weekly/monthly staff meetings, and proactively raise issues for group discussions and information sharing.
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 Support the continuous enhancement of CED&rsquo;s database quality and enrichment by collaborating with internal (and external) partners.
 </li>
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 Follow quality standards for customer and prospect data capture.
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 Analyze CED&rsquo;s customer behavior.
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 Handle complaints/escalation SRs related to the branch Customer Care team.
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 Handle on-floor escalation related to the branch Customer Care team.
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 Coordinate between other teams on the floor and the Customer Care team to finalize the customer request promptly.
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 Coordinate between the branch&rsquo;s Customer Care team members, i.e.: attendance, early leave, vacation, etc.
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 Present the required reports, related to the branch performance and walk-ins, as requested.
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 </ul>
 
 
 
 
 
 Education and Most Common Work Experience Requested
 
 
 <ul>
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 Bachelor&rsquo;s Degree in Marketing, Finance, Business, Engineering or equivalent.
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 7-12 years of related experience, preferably in the real estate industry.
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 Solid understanding and knowledge of any Customer Care &ldquo;ERP&rdquo; systems.
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 </ul>
 
 
</div>

Customer Care Assistant Manager

IntouchCX

<div>
 
 About IntouchCX
 
 
 
 IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
 
 
 
 About The Job
 
 
 
 We are looking for an Assistant Manager, Human Resources Operations who will execute employment strategies and actions while meeting the business needs and compliance for all legal requirements.
 
 
 As an Assistant Manager of HR Operations, You Will&hellip;
 
 
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 Research, implement and administer all company benefit plans
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 Lead a team of 4-5 employees
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 Responsible for executing all Human Resources Operations processes as per the agreed service level agreements with a high level quality in all deliverables
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 Maintain in-depth knowledge of statutory requirements related to HR, reducing risks and ensuring regulatory compliance all times
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 Develop and maintain Human Resources (HR) systems that meet HRMS personnel information needs
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 Prepare onboarding email templates for the employees
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 Stay up-to-date with innovative and creative ways of onboarding new employees
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 Strive for continuous improvements and work excellence on HR operational matters
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 Work closely with relevant key business leaders in building together a cost-efficient business operating culture for the organization and team
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 Oversee HR databases and internal software
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 Consult with line management providing HR guidance when appropriate
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 Analyze and monitor HR performance metrics and KPIs
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 Prepare periodic reports for management, as necessary and timely manner
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 Carry out tasks as assigned by the HR Senior Manager/Director
 
 
 </li>
 </ul>
 As an Assistant Manager of HR Operations, You Have&hellip;
 
 
 <ul>
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 3-4 years of relevant experience as an Onboarding Specialist or a similar role in the Human Resources Department
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 Strong experience working with Applicant Tracking Systems and Employee Onboarding Software
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 Good understanding of general Human Resources policies and procedures
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 Strong knowledge of various employment/labor laws
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 Ability to maintain sensitive and confidential information
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 Excellent verbal and written communication skills
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 Ability to manage and handle multiple tasks
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 Exceptional attention to detail
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 Must be able to identify and resolve problems in a timely manner
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 Strong decision-making skills
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 </ul>
</div>

Assistant Manager, HR Operations

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 175946
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role:
 
 
 
 <ul>
 <li>
 The Customer Services Assistant - Smaland is responsible for delivering exemplary customer service in the play facility of Smaland at IKEA Egypt. The role requires managing entry policies, adhering to child care standard operating procedures (SOPs), and ensuring a friendly and professional service. This position plays a crucial part in maintaining the safety and entertainment of children while also engaging with parents and guardians. As an integral part of the Customer Relations team, the role contributes to enhancing overall customer satisfaction and upholding IKEA's brand standards.
 
 
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 </ul>
 
 What You Will Do:
 
 
 
 Customer Interaction
 
 
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 Greet and welcome mothers/guardians with their children on arrival at Smaland.
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 Explain the Smaland admission policy in a friendly and professional manner.
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 Entertain children with activities based on the Commercial Calendar.
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 Ensure child safety is prioritized while in Smaland.
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 Make announcements and page parents if there is any issue with the children in the playroom area.
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 Handle routine customer complaints promptly and courteously.
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 Provide a safe environment for children within the area.
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 Rotate to work at the Information desk to greet customers and address inquiries.
 
 
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 Operational Duties
 
 
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 Adhere to all system and emergency procedures as per policy.
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 Brief the Duty Manager on complaints requiring management assistance.
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 Ensure all emergency procedures are followed.
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 Utilize ICSS, Brand Capital, Call Center Reports, CRM Reports, Duty Manager Report, HUTI Program, and Safety Checklists.
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 Review SOP and maintain high standards as per the brand requirements.
 
 
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 </ul>
 
 Required Skills To Be Successful:
 
 
 
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 Effective communication skills.
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 Child care and child safety knowledge.
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 Strong interpersonal skills.
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 Problem-solving capabilities.
 
 
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 </ul>
 
 What Qualifies You For The Role:
 
 
 
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 High School diploma.
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 Local qualification in Child Care according to relevant country standards.
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 First Aid qualification.
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 Minimum of 2 years experience in a similar role.
 
 
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 </ul>
 
 About Al-Futtaim Group Real Estate
 
 
 
 The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
 
 
 Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
 
 
 AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
 
 
 
 About Al-Futtaim Malls
 
 
 
 Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
 
 
 Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
 
 
 Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
 
 
 For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
 
 
 
 About Al-Futtaim Engineering &amp; Technologies
 
 
 
 Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions.
 
 
 The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.
 
 
 The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.
 
 
 These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.
</div>

Shopping Experience Assistant

Americana Restaurants

<div>
 
 
 Who we are?
 
 
 
 Americana Restaurants is a leading restaurant operator and food &amp; beverage platform in the MENA region. With a legacy that dates back to 1964, we&rsquo;ve grown to represent and manage some of the world&rsquo;s most beloved restaurant brands&mdash;including KFC, Pizza Hut, Hardee&rsquo;s, Krispy Kreme, and many more&mdash;across over 12 countries. Our commitment to operational excellence, innovation, and customer satisfaction continues to drive our growth and success in the region.
 
 
 As we expand, we're looking for passionate professionals who thrive in fast-paced, dynamic environments. If you're driven by purpose and motivated to make an impact, we'd love to have you on our team.
 
 
 
 
 
 
 Purpose of the role:
 
 
 
 Architects create designs for new construction projects, alterations and redevelopments. They use their specialist construction knowledge and high-level drawing skills to design buildings that are functional, safe, sustainable, and aesthetically pleasing
 
 
 
 
 
 
 Main responsibilities:
 
 
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 Liaise with Landlords, developers, Development department and establish project design parameters
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 Prepare conceptual designs, elevations, and perspective and obtain internal approval from OPS and Regional Manager.
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 Prepare Detailed drawings and obtain franchisors and Landlord&rsquo;s approval.
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 Liaise with Project Manager and ensure project is executed as per drawings, and specifications, by making requisite site visit.
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 Prepare Final Audit after completion with specific emphasis on execution
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 Preparing furniture and stainless-steel order list.
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 Handling sites follow up - if redesign is required / any missing data is required.
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 Monitor and audit work carried out by contractors to ensure that it is of the required standard.
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 Reporting weekly progress and providing assistant manager with submission dates and approvals
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 </ul>
 
 
 
 
 
 Requirements:
 
 
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 Bachelor&rsquo;s degree in engineering, major architecture
 
 
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 Minimum 3-5 years of experience in architecture preferably in the same or like industry, i.e., Restaurants, Retail, Hospitality
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 Specialist in 3D Concept presentations using Sketchup, 3D Studio Max for Architectural and Interior Design works.
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 IT Skills &ndash; MS Office, AutoCAD, 2D technical package, 3D Studio Max is a must
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 Excellent verbal and written communication skills.
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 Excellent time management skills with a proven ability to meet deadlines.
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</div>

Architect

Wadi Degla Developments

<div>
 
 Are you a motivated and results-driven individual with a passion for real estate? We are looking for a
 
 Real Estate Sales Consultant
 
 to join our team! In this role, you will engage with clients, showcase premium properties, negotiate sales, and provide exceptional service to ensure a seamless customer experience.
 
 
 
 
 
 
 Job Purpose:
 
 
 
 Drive sales growth by following structured plans, building strong client relationships, and continuously identifying new business opportunities in the real estate market.
 
 
 
 
 
 
 Key Responsibilities:
 
 
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 Build and maintain a robust client database.
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 Generate and follow up on a reasonable number of leads daily.
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 Contact and nurture potential customers, tracking each lead's progress.
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 Identify and capitalize on new sales opportunities with both existing and prospective clients.
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 Stay up-to-date with project details, availability, and inventory updates.
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 Conduct client presentations, showcase properties, and arrange site visits.
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 Provide expert consultation to clients, guiding them to the best property options and addressing all inquiries.
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 Maintain strong customer relationships by understanding their needs and offering tailored solutions.
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 Escalate client concerns or issues to the Sales/Assistant Manager when necessary.
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 Research and suggest potential sales channels for expanding outreach.
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 Stay informed about market trends and competitor activity.
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 Prepare and submit regular sales performance reports.
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 </ul>
 
 
 
 
 
 Job Requirements:
 
 
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 Bachelor's degree in a relevant field.
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 Experience with CRM systems (Salesforce or similar) is a plus.
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 0-2 years of experience in real estate sales or a related field.
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 </ul>
 
 
 
 
 
 Required Skills:
 
 
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 Excellent negotiation and persuasion skills.
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 Strong analytical thinking and problem-solving abilities.
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 Ability to work under pressure and adapt to a dynamic sales environment.
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 Good command of English (spoken and written).
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 Proficiency in MS Office applications.
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 </ul>
 
 
 
 
 
 If you&rsquo;re passionate about real estate and eager to grow in a fast-paced sales environment, apply now and become part of our success story!
 
 
</div>

Sales Consultant

Premier Group

<div>
 
 
 We&rsquo;re Hiring | Group CEO Personal Assistant &amp; Office Manager
 
 
 
 
 
 
 We are looking for a
 
 high-caliber, proactive professional
 
 to support our Group CEO and manage office operations with excellence.
 
 
 
 
 
 If you are someone who:
 
 
 ✔ Thrives in fast-paced environments
 
 
 ✔ Has strong organizational and communication skills
 
 
 ✔ Can handle confidential matters with professionalism
 
 
 &hellip;this opportunity is for you.
 
 
 
 
 
 
 🌟 About the Role
 
 
 
 We are seeking a highly organized and professional
 
 Personal Assistant &amp; Office Manager
 
 to support the Group CEO while ensuring efficient day-to-day office operations. This role is critical in maintaining executive effectiveness and a well-structured work environment.
 
 
 
 
 
 
 🧩 Key Responsibilities
 
 
 
 
 Executive Support
 
 
 <ul>
 <li>
 Manage CEO calendar, meetings, and travel arrangements
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 Prepare reports, presentations, and meeting materials
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 Handle confidential correspondence and communication
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 Coordinate with internal and external stakeholders
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 Track priorities and follow up on key action points
 </li>
 </ul>
 
 
 Office Management
 
 
 <ul>
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 Oversee daily office operations and administration
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 Manage vendors, supplies, and service providers for the group office
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 Coordinate meetings, events, and office logistics
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 Maintain a professional and efficient workplace environment
 </li>
 </ul>
 
 
 
 
 
 🎯 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration or relevant field
 </li>
 <li>
 
 +10 years of experience
 
 supporting senior executives
 </li>
 <li>
 Fluency in
 
 English &amp; Arabic
 
 (written and spoken)
 </li>
 <li>
 Strong proficiency in
 
 Microsoft Office tools
 
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 <li>
 High level of
 
 confidentiality and professionalism
 
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 <li>
 Preferably Female between 35-45
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 </ul>
 
 
 💼 Competencies
 
 
 <ul>
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 Strong organizational &amp; multitasking skills
 </li>
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 Attention to detail
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 Ability to work under pressure
 </li>
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 Professional communication and stakeholder management
 </li>
 </ul>
 
 
 
 
 
 🎁 What We Offer (EVP &ndash; Egypt Market)
 
 
 <ul>
 <li>
 Competitive salary package
 </li>
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 annual bonus, medical, social and life insurance for self
 </li>
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 Exposure to
 
 top executive leadership and mutiple brands
 
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 Dynamic and professional work environment
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 Stable and reputable organization
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 </ul>
 
 
</div>

Personal Assistant to Group CEO

noon

<div>
 
 
 About noon
 
 
 
 We&rsquo;re building an ecosystem of digital products and services that power everyday life across the Middle East&mdash;fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we&rsquo;re looking for a Senior Supervisor who can help us move even faster.
 
 
 noon Minutes is noon&rsquo;s fastest hyper-local delivery platform, offering a localized assortment of FMCG and grocery products with delivery within 15 minutes. Currently live across the UAE and Saudi Arabia, we offer thousands of products to customers in record time.
 
 
 
 noon&rsquo;s mission: Every door, every day.
 
 
 
 
 What you'll do
 
 :
 
 
 Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward. In this role, you will:
 
 <ul>
 <li>
 Operational Excellence: Ensure 100% adherence to standard operating procedures (SOPs) and 5S standards within the warehouse to maintain safety and efficiency.
 </li>
 <li>
 Team Leadership: Oversee and mentor Team Leads, managing manpower allocation, roster management, and daily performance across the cluster.
 </li>
 <li>
 Metrics Ownership: Drive key performance indicators (KPIs) related to order preparation time, inventory accuracy (stock checks/audits), and customer experience.
 </li>
 <li>
 Problem Solving: Act as the primary point of contact for ground issues, performing root cause analysis (RCA) and escalating high-impact concerns to the Assistant Manager.
 </li>
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 Reporting: Prepare and send daily reports on department performance, inventory levels, and operational bottlenecks to management.
 </li>
 </ul>
 
 
 What you'll need:
 
 
 <ul>
 <li>
 Experience: Minimum 5 years of experience in high-speed operations, ideally within E-commerce, Q-commerce, or retail logistics.
 </li>
 <li>
 Analytical Skills: Strong proficiency in Excel or Google Sheets, with the ability to crunch numbers and derive actionable insights.
 </li>
 <li>
 Communication: Exceptional verbal and written communication skills for coordination across multiple stakeholders and internal departments.
 </li>
 <li>
 Adaptability: Proven ability to work comfortably in highly ambiguous, fast-paced environments with a "roll up your sleeves" attitude.
 </li>
 <li>
 Flexibility: Readiness to work rotational shifts, including evenings and weekends, to meet the demands of a 24/7 delivery business.
 </li>
 </ul>
 
 
 Who will excel?
 
 
 
 We&rsquo;re looking for people with high standards who understand that hard work matters.
 
 <ul>
 <li>
 You need to be relentlessly resourceful and operate with a deep bias for action.
 </li>
 <li>
 We need people with the courage to be fiercely original.
 </li>
 <li>
 noon is not for everyone; readiness to adapt, pivot, and learn is essential.
 </li>
 <li>
 You must operate like an owner, moving faster than the competition to solve problems before they arise.
 </li>
 </ul>
 
 
</div>

Warehouse Supervisor

Explore 529+ Customer care assistant manager in Cairo Egypt this April. Find roles across top companies and apply now to boost your career.