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customer care executive maintenance department

Al Dar properties

<p><b>Job Title:</b> Customer Care Executive &ndash; Maintenance Department<br/><b>Location:</b> Bin Mahmoud Doha Qatar<br/><b>Company:</b> Al Dar Properties &ndash; Real Estate Division<br/><b>Job Type:</b> Full-time<br/><b>Availability:</b> Immediate Joiners Preferred</p><p><b>Job Description:</b><br/>We are a leading real estate company seeking a <b>Customer Care Executive</b> for our <b>Maintenance Department</b>. The ideal candidate will be responsible for ensuring excellent customer service by handling maintenance-related inquiries, complaints, and service requests from tenants .</p><p><b>Key Responsibilities:</b></p><ul><li>Respond to customer calls, emails, and messages regarding maintenance issues.</li><li>Coordinate with the maintenance team to schedule service requests and follow up on job completion.</li><li>Maintain accurate records of service requests and customer interactions.</li><li>Handle customer complaints professionally and resolve them in a timely manner.</li><li>Provide updates to customers regarding the status of their requests.</li><li>Prepare daily/weekly reports for the management.</li><li>Ensure high levels of customer satisfaction through efficient service delivery.</li></ul><p><b>Requirements:</b></p><ul><li>Minimum 2 years of experience in a <b>Customer Care</b> role, preferably within <b>real estate or maintenance services</b>.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to multitask and work under pressure.</li><li>Good knowledge of MS Office (Word, Excel, Outlook).</li><li>Fluency in English (Arabic is an advantage).</li><li>Valid QID and NOC (preferred for local candidates).</li></ul><p><b>How to Apply:</b><br/>If you meet the above qualifications and are ready to join immediately, please send your updated CV to s.khan@aldarproperties.qa.</p><p>Job Type: Full-time</p>

Customer Care Executive – Maintenance Department

Wyndham Grand Doha West bay Beach

<div><h1 class="jobSectionHeader"><b>SUMMARY</b></h1><p></p><p>
The Housekeeping Supervisor, reporting directly to the Executive Housekeeper, ensures that guest rooms, public areas, and hotel facilities are clean and orderly. The incumbent will be assisting the Executive Housekeeper/Assistant Housekeeping Manager in assigning duties, inspecting and ensuring that the hotel&rsquo;s facilities are maintained with exceptional standard of cleanliness and sanitary conditions as per hotel's and brands quality standards</p><p></p><p><b>
KEY RESPONSIBILITIES</b></p><p></p><ul><li>Supervise daily housekeeping operations and assign tasks to housekeeping staff, including room attendants and cleaners.</li><li>Train and mentor new housekeeping team members on cleaning techniques, SOPs, safety procedures, and guest service.</li><li>Monitor team members performance, provide feedback, and address any issues to improve service quality.</li><li>Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to ensure they meet cleanliness and maintenance standards.</li><li>Check rooms after cleaning to verify that they meet the hotel's standards for guest satisfaction, including linens, toiletries, and overall cleanliness.</li><li>Address any areas that do not meet standards and ensure corrective actions are taken promptly.</li><li>Monitor and maintain housekeeping supplies, including linens, cleaning products, and guest amenities, ensuring adequate stock at all times.</li><li>Order necessary supplies in coordination with the housekeeping manager, staying within budget limits.</li><li>Ensure proper storage and usage of cleaning chemicals, adhering to health and safety guidelines.</li><li>Respond to guest requests and inquiries related to housekeeping services, ensuring quick resolution and maintaining high levels of guest satisfaction.</li><li>Address guest complaints about room cleanliness or housekeeping services, resolving issues professionally and efficiently.</li><li>Ensure all housekeeping staff adhere to hotel policies and safety protocols, including the proper handling of chemicals and equipment.</li><li>Stay informed of health and safety regulations and ensure compliance within the housekeeping department.</li><li>Report maintenance issues in guest rooms or public areas to the maintenance team for prompt action.</li><li>Create daily cleaning schedules and room assignments for housekeeping team members.</li><li>Maintain accurate records of completed tasks, inventory levels, and any guest issues.</li><li>Assist in preparing performance reports and conducting employee evaluations</li><li>Assists the inventories stock every month to ensure adequate supplies.</li></ul><p></p><p>
It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.</p>
<div><h2 class="jobSectionHeader"><b>Experience Needed</b></h2><h1 class="jobSectionHeader"><b>
KEY COMPETENCIES</b></h1><p></p><p>
Alongside with the fundamentals of the brand service culture, the incumbent will be required to demonstrate the below competencies:</p><p></p><ul><li><p>
Team management skills.</p></li><li><p>
Excellent communication and interpersonal abilities</p></li><li><p>
Attention to detail</p></li><li><p>
Problem-solving skills</p></li><li><p>
Ability to multitask and manage time efficiently</p></li><li><p>
Communication</p></li><li><p>
Teamwork</p></li><li><p>
Ability to work in a multi-tasking, fast paced environment</p></li><li><p>
Reliability</p></li><li><p>
&ldquo;Can do&rdquo; attitude</p></li></ul><p></p><h1 class="jobSectionHeader"><b>
BACKGROUND</b></h1><ul><li><p>
Minimum of 3-5 years of experience in housekeeping within a luxury or five-star hotel environment, with at least 1-2 years in a supervisory role.</p></li><li><p>
High school diploma or equivalent; a degree or diploma in Hotel Management, Hospitality, or a related field is preferred.</p></li><li><p>
Strong knowledge of luxury housekeeping standards, cleaning techniques, sanitation protocols, and guest service excellence.</p></li><li><p>
Excellent leadership, communication, and interpersonal skills, with the ability to motivate and manage a diverse team.</p></li><li><p>
Exceptional attention to detail, organizational skills, and the ability to multitask in a fast-paced environment.</p></li><li><p>
Proficiency in English (additional languages are a plus); strong verbal and written communication abilities.</p></li><li><p>
Familiarity with hotel property management systems (PMS) and Microsoft Office applications.</p></li><li><p>
Physical stamina to stand, walk, and perform supervisory duties for extended periods, including flexible hours, weekends, and holidays.</p></li><li><p>
Commitment to professionalism, discretion, and upholding the hotel&rsquo;s luxury brand image.</p></li></ul></div>
<div><h2 class="jobSectionHeader"><b>Required Skills</b></h2><h3 class="jobSectionHeader"><b>
Soft skills</b></h3><p>
Time Management, Detail Oriented, Team Player</p></div>
<div><h2 class="jobSectionHeader"><b>Values</b></h2><p>
Integrity, Fun, Accountability, Care, Inclusive</p></div>
<div><h2 class="jobSectionHeader"><b>Benefits</b></h2><p>
Staff accommodation, Staff transportation, Learning &amp; development programmes, Career development, Length of service benefits</p></div></div>

Housekeeping Supervisor

Al Abdulghani Motors

<p></p><div><div><div><div><div><b>Date: </b>Dec 30, 2025
</div></div></div></div><div><div><div><div><b>Location:
</b>Doha
</div></div></div></div><div><div><div><div><b>Company: </b>Al Abdulghani Motors
</div></div></div></div><div><div><div><div><b>Job Requisition ID: </b>1088
</div></div></div></div><div><div><div><div><div><div><div><div><b>Job Purpose</b></div>
</div><div><div>
The Customer Care Executive is responsible for addressing customer complaints across multiple channels. The role involves investigating issues, coordinating with relevant internal departments for resolution, and timely communication with customers. Additionally, the position includes following up on low-score survey responses to recover customer satisfaction and contribute to process improvement. The Customer Care Executive plays a key role in enhancing customer experience and supporting the organization&rsquo;s commitment to service excellence.</div></div></div><div><div><div><b>
Principal Accountabilities</b></div>
</div><div><div>
1. Complaint Handling</div>
<div>
Receive and manage customer complaints through various channels, including phone, email, chat, and social media.</div>
<div>
Investigate issues thoroughly and coordinate with relevant departments (Service, Sales, Parts, etc.) to ensure timely resolution.</div>
<div>
Maintain professional, empathetic, and solution-oriented communication with customers throughout the complaint process.</div>
<div>
2. Survey Follow-up &amp; Service Recovery</div>
<div>
Contact customers who provided low survey scores to understand the reason for dissatisfaction.</div>
<div>
Take corrective action or escalate cases to ensure recovery and improvement of customerexperience.</div>
<div>
Document all feedback and follow-up outcomes accurately in the CRM or complaintmanagement system.</div>
<div>
3. Documentation &amp; Reporting</div>
<div>
Log all customer interactions, complaints, and recovery actions in the system with complete and accurate details.</div>
<div>
Assist in preparing reports on complaint trends, survey results, and recovery performance.</div>
<div>
4. Coordination &amp; Communication</div>
<div>
Collaborate with internal departments to resolve customer concerns effectively and within agreed service levels.</div>
<div>
Ensure regular updates are provided to customers on the progress of their complaints or cases.</div>
<div>
5. Continuous Improvement &amp; Customer Experience</div>
<div>
Contribute ideas and feedback to improve complaint handling and recovery processes.</div>
<div>
Demonstrate a customer-first attitude and maintain a high level of professionalism in all interactions.</div></div></div><div><div><div><b>
Required Qualifications</b></div>
</div><div><ul><li>Diploma/Bachelor Degree in a relevant field of study</li>
<li>3+ years of experience out of which at least 1 year needs to be within Customer Care</li>
<li>Vehicles Technical knowledge is an advantage</li>
<li>Excellent customer handling / soft skills</li></ul></div></div></div></div></div></div></div></div><p></p>

Customer Care Executive

City Centre Rotana Doha

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 We are currently seeking for ambitious, dynamic, self motivated Food &amp; Beverage professionals who assist to organize and direct a team that develops top quality of food &amp; beverage products with prompt, accurate and personalized service.
 <br/>
 <br/>
 As an Assistant Conference &amp; Banquet Operations Manager you are responsible for the administration and operation of the Banquet Department as part of the Food &amp; Beverage division to maximize profit. You role has to maintain food &amp; beverage service quality standards to ensure customer satisfaction and will include key responsibilities such as-
 <br/>
 <br/>
 <ul>
  <li>
   Ensure that corporate and hotel standards and policies are explained to employees and implemented adequately
  </li>
  <li>
   Conduct regular training sessions with the assigned team in line with the departmental SOP&rsquo;s
  </li>
  <li>
   Ensure the timely set up of all Banquets&rsquo; venues according to the service settings and as outlined in the function sheets
  </li>
  <li>
   Constantly obtain customer feedback during operation to ensure satisfaction
  </li>
  <li>
   Ensure general maintenance of sections appointed and follow up on work order forms
  </li>
  <li>
   Coordinate all menu proposals, presentations and buffet set-up with the Executive Chef
  </li>
  <li>
   Prepare duty schedules, ensuring efficient workforce at all time
  </li>
  <li>
   Ensure that grooming standards are followed by all employees on a daily basis
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills
  <br/>
  <br/>
 </strong>
 <strong>
  Education, Qualifications &amp; Experiences
  <br/>
  <br/>
 </strong>
 You should be a college / university degree graduate with a minimum of two years experiences in a similar role. You have to be a computer literate with effective communication skills and an excellent command of written and spoken English, along with excellent presentation skills.
 <br/>
 <br/>
 <strong>
  Knowledge &amp; Competencies
  <br/>
  <br/>
 </strong>
 The ideal candidate should be a hands-on professional with a solid food &amp; beverage background and the passion for quality and excellence. You will be outgoing, creative and eager to share your desire to achieve highest quality service standards with guests and team members and you should possess following competencies-
 <br/>
 <br/>
 Understanding Hotel Operations
 <br/>
 <br/>
 Effective Communication
 <br/>
 <br/>
 Planning for Business
 <br/>
 <br/>
 Supervising People
 <br/>
 <br/>
 Understanding Differences
 <br/>
 <br/>
 Supervising Operations
 <br/>
 <br/>
 Teamwork
 <br/>
 <br/>
 Adaptability
 <br/>
 <br/>
 Customer Focus
 <br/>
 <br/>
 Drive for Results
</div>


Assistant Conference & Banquet Operations Manager

MSSH

<p><b>MAJOR FUNCTIONS PERFORMED / PERFORMANCE STANDARDS:</b></p><p><b>Understand existing markets</b></p><p>&middot; Identify needs and requirements of customer segments</p><p>&middot; Analyze accounts under each segment</p><p>&middot; Identify opportunities to across sell other products to similar customers and increase share of business</p><p>&middot; Identify profitable customers in each segment</p><p>&middot; Contact prospective customers through secondary and primary research</p><p>o Secondary Research &ndash; Trade Directories</p><p>o Primary Research &ndash; Personal Visits, Trade fairs, Buyer seller meetings</p><p><b>Manage order servicing and execution</b></p><p>&middot; Ensure quotations are submitted within specified time period to prospective clients</p><p>&middot; Complete quotations in all respects</p><p>&middot; Attach supporting documents wherever required</p><p>&middot; Follow-up with customers for all customer inquiries generated</p><p>&middot; Negotiate term and conditions of the orders</p><p>&middot; Communicate the likely delivery date to the customer</p><p>&middot; Inform the support department about order confirmation</p><p>&middot; Ensure that all relevant documents are sent with the delivery</p><p>o Invoice</p><p>o Delivery order</p><p>&middot; Ensure receipt of Local Purchase Order from customers</p><p>&middot; Ensure that &lsquo;Application for Credit Account&rsquo; is filled by all new customers who want to buy on credit</p><p>&middot; Communicate all confirmed orders to the Logistics executive and Account department</p><p>&middot; Review progress of the delivery</p><p><b>Manage Services</b></p><p>&middot; Coordinate with executive technical for managing value added services</p><p>&middot; Identify opportunities to cross sell value added services to customers</p><p>o Fleet Survey</p><p>o Cost Tracking</p><p>o Inventory Management</p><p>o On site tire related services</p><p>&middot; Confirm orders for services</p><p>&middot; Communicate the same to the technical team</p><p>&middot; Ensure planning of resources for value added services to the customers</p><p>&middot; Maintain records of services to the customers</p><p>&middot; Keep track of the regular services offered to the institutional customers in retail outlets</p><p><b>Oversee client relationships</b></p><p>&middot; Review the progress with different customers</p><p>&middot; Ask for regular feedback from customers about tires and services</p><p>&middot; Meet technicians and understand their needs and requirements</p><p>&middot; Track problem areas and complaints from customers</p><p>&middot; Ensure communication of the same to the General Manager</p><p>&middot; Ensure follow up and correction of the problem areas</p><p>&middot; Identify short and medium term requirements through regular interaction with customers</p><p><b>Manage Collections</b></p><p>&middot; Keep tract of outstanding amount of each customer</p><p>&middot; Follow-up with customers for payments</p><p>&middot; Ensure receipt of payments from customers</p><p>&middot; Forward the same to the accounts department</p><p><b>Manage &amp; Process Claims</b></p><p>&middot; Study and understand customer complaints</p><p>&middot; Ascertain where the complaint is due to manufacturing defect</p><p>&middot; Pass on the claim benefit, if required</p><p>&middot; Inform the logistics and accounts department about claims (sales return)</p><p>&middot; Highlight issues about such claims during weekly meetings</p><p><b>Manage MIS</b></p><p>&middot; Prepare the daily sales call report</p><p>&middot; Assist the MIS Executive in preparing relevant MIS reports</p><p>&middot; Participation to company program</p><p>&middot; Participate in the company&rsquo;s program such as but not limited to good housekeeping habits, work productivity program, etc.</p><p><b>Any other job that top management deems fit for this position</b></p><p><b>Job Qualification, Knowledge and Skill Sets</b></p><p>&middot; Graduate with diploma / degree in marketing and sales management or any similar field</p><p>&middot; Minimum experience of 2 to 3 years in sales and marketing, preferably in automotive, or any other industrial goods related organization</p><p>&middot; Conversant with product and services selling</p><p>&middot; Strong coordination, customer orientation &amp; networking abilities</p><p>&middot; Ability to chase aggressive targets</p><p>&middot; Ability to identify, understand and resolve customer&rsquo;s needs and issues</p><p>&middot; Strong sales and sales leadership skills</p><p>&middot; Strong interpersonal and communication skills</p><p>&middot; Exposed to work effectively in a multi-cultural environment</p><p><b>KEY PERFORMANCE INDICATORS</b></p><p>&middot; Sales volume</p><p>&middot; Customer segment wise sales</p><p>&middot; Increase in revenue per customer</p><p>&middot; Share of revenues from value added services</p><p>&middot; Days of receivables</p><p>Job Type: Full-time</p><p>Pay: QAR5,000.00 - QAR7,000.00 per month</p><p>Experience:</p><ul><li>tire, lubricant, and battery industry sales: 3 years (Required)</li></ul><p>License/Certification:</p><ul><li>Driving License (Required)</li></ul><p>Location:</p><ul><li>Doha (Required)</li></ul>

Sales Executive

Dakkaken Group

<p><b>We Are Hiring: Customer Service Executive (Female)</b></p><p><b>Job Type:</b> Full-time / Contract<br/><b>Location:</b> Qatar</p><p><b>Job Description</b></p><p>We are seeking a polite, confident, and customer-focused <b>Female Customer Service Executive</b> to join our team. The ideal candidate must be <b>fluent in Arabic</b>, possess strong communication skills, and be able to deliver excellent customer support while maintaining a positive company image.</p><p><b>Key Responsibilities</b></p><ul><li>Handle customer inquiries via phone, WhatsApp, email, and in person</li><li>Communicate clearly and professionally with customers in <b>Arabic and English</b></li><li>Assist customers with service requests, complaints, and follow-ups</li><li>Provide accurate information about company products and services</li><li>Maintain customer records and update systems regularly</li><li>Coordinate with internal departments to resolve customer issues</li><li>Ensure high levels of customer satisfaction</li><li>Represent the company professionally at all times</li></ul><p><b>Requirements</b></p><ul><li><b>Female candidates only</b></li><li><b>Fluent in Arabic (spoken &amp; written) &ndash; Mandatory</b></li><li>Good command of English</li><li>Previous experience in customer service or customer care preferred</li><li>Strong communication and interpersonal skills</li><li>Ability to multitask and work under pressure</li><li>Basic computer knowledge (MS Office, CRM systems)</li><li>Professional attitude and appearance</li></ul><p>Job Type: Full-time</p><p>Pay: QAR3,000.00 - QAR3,500.00 per month</p>

Customer Service Executive (Female)

ScorePlus Education 

<p>SalesExecutive Full Time:</p><p><b>Job Title:</b> Sales and Procurement Executive<br/><b>Department:</b> Sales and Procurement</p><p><b>Requirements:</b></p><ul><li>Bachelor&rsquo;s degree in Business, Marketing, IT, or related field.</li><li>1-2 years of sales experience is must</li><li>Excellent communication, presentation, and negotiation skills.</li><li>Self-motivated, target-driven, and customer-focused.</li></ul><p>Job Type: Full-time</p>

Fresher Sales Executive

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