operations manager

sales coordinator

customer service manager | abu dhabi (uae national) Jobs in Abu Dhabi

customer service manager | abu dhabi (uae national)

sales manager

client support manager

customer care manager

Aurora Vision Group

<div>
 
 
 POSITION SUMMARY
 
 
 
 Reports directly to the CEO and works closely with secondary key stakeholders, including the CFO/COO, E-commerce Manager, Retail Manager, Finance, and Logistics teams. The Customer Service &amp; Operations Manager is primarily responsible for managing and elevating the entire customer care function across our D2C channels (ecommerce and retail). This role is at the heart of our customer-first promise: ensuring every issue is resolved seamlessly and every touchpoint reflects our brand values.
 
 
 
 
 
 The role requires a strong operator who can lead and align cross-functional teams (retail, e-commerce, digital product, logistics, finance) to resolve problems at their root cause, while continuously improving processes to anticipate customer needs. This is both a strategic and hands-on role&mdash;balancing daily resolution of escalations with building a framework for long-term customer satisfaction, loyalty, and operational efficiency.
 
 
 
 
 
 This Job Description intends to highlight the most critical areas of responsibility only and does not cover all aspects of the Position.
 
 
 
 
 
 
 KEY RESPONSIBILITIES
 
 
 <ul>
 <li>
 Leads and manages the Customer Care/Service team, setting standards for service quality, speed, and resolution.
 </li>
 <li>
 Owns all customer issue escalations across ecommerce and retail, ensuring timely resolution and communication.
 </li>
 <li>
 Proactively drives cross-functional collaboration with Retail, E-commerce, Digital Product, Logistics, and Finance to eliminate friction and improve end-to-end customer experience.
 </li>
 <li>
 Develops, monitors, and reports on customer care KPIs (e.g., resolution time, NPS, repeat issues, CSAT).
 </li>
 <li>
 Implements systems, workflows, and tools that scale with PANGAIA&rsquo;s growth, ensuring operational excellence.
 </li>
 <li>
 Analyzes recurring customer pain points and partners with product, digital, and logistics teams to address structural issues.
 </li>
 <li>
 Establishes best practices for managing returns, refunds, exchanges, and special cases.
 </li>
 <li>
 Acts as the voice of the customer in decision-making forums, ensuring our brand values and promise are upheld.
 </li>
 <li>
 Drives training, knowledge-sharing, and empowerment across frontline teams (retail associates, ecommerce support).
 </li>
 </ul>
 
 
 
 
 
 SUCCESS METRICS/KPIs
 
 
 <ul>
 <li>
 Customer Satisfaction (CSAT)
 </li>
 <li>
 Net Promoter Score (NPS)
 </li>
 <li>
 Resolution Time
 </li>
 <li>
 First Contact Resolution
 </li>
 <li>
 Repeat Issues:
 </li>
 <li>
 Escalation Rate
 </li>
 <li>
 Returns &amp; Refund SLA
 </li>
 </ul>
 
 
 
 
 
 POSITION REQUIREMENTS
 
 
 
 
 EDUCATION &amp; EXPERIENCE
 
 
 <ul>
 <li>
 5+ years of experience in
 
 customer care, operations, or service excellence
 
 , ideally in premium fashion, retail, or ecommerce.
 </li>
 <li>
 Strong background in
 
 operational problem-solving and process improvement
 
 .
 </li>
 <li>
 Proven ability to
 
 influence and align cross-functional teams
 
 without direct authority.
 </li>
 <li>
 Excellent communication, stakeholder management, and escalation handling skills.
 </li>
 <li>
 Data-driven mindset, with experience using CRM/ticketing tools, analytics, and reporting systems.
 </li>
 <li>
 A balance of
 
 strategic leadership and hands-on execution
 
 , able to switch between detail and big picture.
 </li>
 <li>
 Passion for innovation, design, and building a customer-first culture.
 </li>
 </ul>
 
 
</div>

Customer Service Operations Manager

Confidential Careers

<div>
 
 We are seeking a dedicated, empathetic, and customer-focused
 
 Customer Care Executive (With Family Book)
 
 to join our team. In this role, you will be the voice of our brand&mdash;providing exceptional service and support to our clients and customers across various communication channels. The ideal candidate has a passion for helping others, thrives in a fast-paced environment, and is committed to delivering solutions with a smile.
 
 
 
 
 
 As a Customer Care Executive, you will handle inquiries, resolve complaints, and ensure every customer interaction is a positive one. You&rsquo;ll also have the opportunity to build relationships and contribute directly to customer satisfaction and retention.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Respond promptly to customer inquiries via phone, email, live chat, or in person
 </li>
 <li>
 Provide accurate, valid, and complete information by using the right tools and resources
 </li>
 <li>
 Handle customer concerns and complaints with empathy, professionalism, and efficiency
 </li>
 <li>
 Follow up on customer interactions to ensure satisfaction and resolution
 </li>
 <li>
 Maintain records of customer interactions, transactions, feedback, and actions taken
 </li>
 <li>
 Collaborate with internal departments to find solutions and improve customer service processes
 </li>
 <li>
 Identify and escalate priority issues to the appropriate channels
 </li>
 <li>
 Continuously strive to improve service quality and customer experience
 </li>
 <li>
 Stay updated on company products, services, promotions, and procedures
 </li>
 <li>
 Meet individual and team performance goals for service level, quality, and productivity
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor degree in communications, business, or related field
 </li>
 <li>
 2 to 4 years of experience in customer service or client support role
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Strong problem-solving skills with a solution-oriented approach
 </li>
 <li>
 Patience and ability to handle difficult or emotional customers with professionalism
 </li>
 <li>
 Strong multitasking, time management, and organizational abilities
 </li>
 <li>
 Proficiency in using customer service software, CRMs, and Microsoft Office
 </li>
 <li>
 Ability to work independently and as part of a team in a dynamic environment
 </li>
 <li>
 Positive attitude, willingness to learn, and a customer-first mindset
 </li>
 </ul>
 
 
</div>

Customer Care Executive

Emirates Islamic

<div>About ENBD 
Emirates NBD is a market leader across the MENAT (Middle East, North Africa and T&uuml;rkiye) region with a presence in 13 countries, serving over 9 million customers. Emirates NBD is the leading financial services brand in the UAE with a Brand value of approximately USD 4 billion. We serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate &amp; institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With over half a million users, it continues to be the fastest-growing digital bank in the region. 
&ldquo;In line with the UAE Government&rsquo;s strategy in empowering and developing nationals, Emirates NBD is committed to welcoming the young generation into an innovative, modern and supportive work environment to contribute to the nation's success. We are looking to find the best UAEN talent to join our ENBD family&rdquo; 
Job Overview: 
As a Customer Service Manager at Emirates NBD, your role is to ensure an exceptional service and resolving operational issues exclusively for PRB customers.
The objective is to ensure prioritization of processing for PRB customers&rsquo; requests at PRB centers and liaise with retail branch for PRB customer related matters.
The CSM is responsible for all CSR&rsquo;s reporting to him/her at the main PRB center and other PRB centers mapped to it. 
Key Responsibilities:
 <div><ul><li>Guide and coach CSRs in handling customers queries receive through the following channels
<div><ul><li>CRM
</li></ul><ul><li>Customer walk-in
</li></ul><ul><li>E-mails
</li></ul><ul><li>Phone calls
</li></ul><ul><li>Faxes
</li></ul><ul><li>Escalations from HO/GCE/Central Bank other units
</li></ul></div></li></ul><ul><li>Manage service escalations at branches where CSRs need help in handling
</li></ul><ul><li>Ensure CSRs are achieving the Sales targets as per the set KPIs and CSM target will be a rollup of CSM&rsquo;s direct reportees.
</li></ul><ul><li>Act independently in decision making within the bank policy /guidelines
</li></ul><ul><li>Ensure completeness of Account maintenance&rsquo;s documents and credit card applications
</li></ul><ul><li>Ensure that operational loss is reported and complete investigation to be provided to PRB central support team prior submitting for Approvals
 </li></ul>Follow up and Review for escalation PRB cases across units 
<ul><li>
</li></ul></div>Skills and Experience
 <div><ul><li>Bachelors /Graduate in any stream &ndash; preferably commerce/banking
</li></ul><ul><li>3 to 5 years of experience in banking
</li></ul><ul><li>Knowledge in Banking Systems/CRM/MS Office &ndash; Intermediate Skill level - Excel/Power Point/Word
</li></ul>Has handled team or was in a position that included managing staff/team members 
<ul><li>
</li></ul></div>There&rsquo;s never been a better time to join Emirates NBD.
We&rsquo;re one of the region&rsquo;s most recognisable brands. We&rsquo;re banking innovation leaders. We&rsquo;re growing across both the UAE and our global offices. We offer a huge range of professional development opportunities to accelerate your career. It also goes without saying that we provide extremely competitive rewards, benefits and perks too, like our flexible work policy so you can work from home whenever it suits. 
At ENBD, we encourage interested candidates to review the key responsibilities and qualifications for each role and apply for positions that match their skills and capabilities.
#LI-LA#</div>

Customer Service Manager | Abu Dhabi (UAE National)

Emirates NBD

<div>
 
 Job Description
 
 
 
 
 About ENBD
 
 
 
 Emirates NBD is a market leader across the MENAT (Middle East, North Africa and T&uuml;rkiye) region with a presence in 13 countries, serving over 9 million customers. Emirates NBD is the leading financial services brand in the UAE with a Brand value of approximately USD 4 billion. We serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate &amp; institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With over half a million users, it continues to be the fastest-growing digital bank in the region.
 
 
 
 &ldquo;In line with the UAE Government&rsquo;s strategy in empowering and developing nationals, Emirates NBD is committed to welcoming the young generation into an innovative, modern and supportive work environment to contribute to the nation's success. We are looking to find the best UAEN talent to join our ENBD family&rdquo;
 
 
 
 
 Job Overview:
 
 
 
 As a
 
 Customer Service Manager
 
 at Emirates NBD, your role is to ensure an exceptional service and resolving operational issues exclusively for PRB customers.
 
 
 The objective is to ensure prioritization of processing for PRB customers&rsquo; requests at PRB centers and liaise with retail branch for PRB customer related matters.
 
 
 The CSM is responsible for all CSR&rsquo;s reporting to him/her at the main PRB center and other PRB centers mapped to it.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Guide and coach CSRs in handling customers queries receive through the following channels
 </li>
 <li>
 CRM
 </li>
 <li>
 Customer walk-in
 </li>
 <li>
 E-mails
 </li>
 <li>
 Phone calls
 </li>
 <li>
 Faxes
 </li>
 <li>
 Escalations from HO/GCE/Central Bank other units
 </li>
 <li>
 Manage service escalations at branches where CSRs need help in handling
 </li>
 <li>
 Ensure CSRs are achieving the Sales targets as per the set KPIs and CSM target will be a rollup of CSM&rsquo;s direct reportees.
 </li>
 <li>
 Act independently in decision making within the bank policy /guidelines
 </li>
 <li>
 Ensure completeness of Account maintenance&rsquo;s documents and credit card applications
 </li>
 <li>
 Ensure that operational loss is reported and complete investigation to be provided to PRB central support team prior submitting for Approvals
 </li>
 <li>
 Follow up and Review for escalation PRB cases across units
 
 
 </li>
 </ul>
 
 Skills And Experience
 
 
 
 <ul>
 <li>
 Bachelors /Graduate in any stream &ndash; preferably commerce/banking
 </li>
 <li>
 3 to 5 years of experience in banking
 </li>
 <li>
 Knowledge in Banking Systems/CRM/MS Office &ndash; Intermediate Skill level - Excel/Power Point/Word
 </li>
 <li>
 Has handled team or was in a position that included managing staff/team members
 
 
 </li>
 </ul>
 
 There&rsquo;s never been a better time to join Emirates NBD.
 
 
 
 We&rsquo;re one of the region&rsquo;s most recognisable brands. We&rsquo;re banking innovation leaders. We&rsquo;re growing across both the UAE and our global offices. We offer a huge range of professional development opportunities to accelerate your career. It also goes without saying that we provide extremely competitive rewards, benefits and perks too, like our flexible work policy so you can work from home whenever it suits.
 
 
 At ENBD, we encourage interested candidates to review the key responsibilities and qualifications for each role and apply for positions that match their skills and capabilities.
 
 
 #
 
 
</div>

Quality Excel Health Care

Job Title: Registered Nurse(Preferably Female)Main Function:- Provide appropriate and safe nursing care to patients, considering their individual needs and utilizing evidence-based nursing knowledge and skills.- Act as a proactive member of the home care team, dedicated to maintaining quality service delivery at all times.- Prioritize meticulous documentation of patients' information and care records.Scope of Job Activities:- Provide nursing services based on patient needs and assessments, utilizing specialized skills and assuming full responsibility for each patient.- Administer medications and treatments as prescribed.- Participate in in-service trainings.- Prepare patients and assist in examinations and treatments as needed.- Develop and implement nursing care plans for each patient.- Observe, record, and report symptoms and changes in the patient's physical or emotional condition.- Initiate preventative and rehabilitative nursing procedures.- Receive nursing report (handover) from the previous shift.- Implement the company's health education programs.- Foster collaborative relationships with other members of the interdisciplinary team to optimize patient outcomes.- Report any incidents to the line manager as soon as possible.- Practice and promote positive customer and peer relations.- Adhere to health and safety policies and procedures.- Follow infection control policies and procedures consistently.- Be responsible and accountable for all assigned duties.- Demonstrate competence in operating, handling, and storing all equipment as per policy.- Check vital signs and promptly report abnormalities of patients to the Team Leader and/or doctor.- Report any abnormal clinical manifestations to the Team Leader and/or doctor immediately.- Liaise with the Team Leader and Operations Manager as needed.- Be willing to work shifts as required by business needs.- Maintain complete and accurate nursing care records and procedures, as well as overall patient documentation.- Adhere to organizational policies and procedures.- Ensure the confidentiality of all information acquired from the company.- Initiate and participate in quality improvement initiatives and training.- Participate in Audit and KPI training sessions.- Ensure that you are completing the documentation on time.Benefits-Signing Bonus for the qualified candidates subject to terms and conditions.-Medical insurance-TrainingsWork Environment:Field based positionQualifications, Skills &amp; Competency Requirements:- Valid HAAD License as a Registered Nurse (RN).- Exceptional communication skills in both English and Arabic (strongly preferred).- Physical fitness to effectively fulfill designated responsibilities.- Minimum of 2 years of nursing experience.- Self-directed and capable of functioning with limited supervision.- Demonstrates a strong commitment to professional ethics.Job Type: Full-timePay: AED7,000.00 - AED8,000.00 per monthJob Type: Full-timeLicense/Certification:<ul><li>DOH/HAAD (Preferred)</li></ul>Job Type: Full-timePay: AED7,000.00 - AED8,000.00 per monthApplication Question(s):<ul><li>Are you interested to work in homecare?</li></ul>License/Certification:<ul><li>Do you have valid DOH License? (Preferred)</li></ul>

Female Home Care Nurse

Delight International facilities management LLC-OPC

Key Responsibilities:<ul><li>Supervise and coordinate daily moving operations including packing, loading, unloading, and unpacking.</li><li>Assign tasks to crew members and monitor performance to ensure productivity and service quality.</li><li>Inspect moving equipment and vehicles to ensure proper maintenance and safety compliance.</li><li>Ensure customer property is handled with care and transported securely.</li><li>Conduct pre-move surveys and plan logistics to optimize resources and time.</li><li>Maintain detailed documentation, including job orders, inventory lists, and delivery confirmations.</li><li>Resolve on-site customer complaints and escalate issues when necessary.</li><li>Train new movers and drivers on company procedures, safety protocols, and customer service standards.</li><li>Ensure compliance with UAE labor laws, company policies, and safety standards.</li><li>Coordinate with the warehouse and logistics team for storage and delivery requirements.</li><li>Report daily job completion, manpower usage, and any incidents to the Operations Manager.</li></ul>Qualifications &amp; Experience:<ul><li>Minimum of 1&ndash;5 years of experience in the moving, logistics, or transportation industry.</li><li>Previous supervisory or team leader experience is required.</li><li>Strong knowledge of moving procedures, packing materials, and equipment.</li><li>Familiar with UAE geography and local moving regulations.</li><li>Good physical condition and ability to lift heavy items when required.</li></ul>Other Benefits<ul><li>Accommodation provided</li><li>food allowance provided</li><li>Transportation provided</li><li>Over time allowance provided</li></ul>Job Type: Full-timePay: Up to AED1,800.00 per month

Supervisor

Explore 1017+ Customer care manager in Abu Dhabi this October. Find roles across top companies and apply now to boost your career.

1017 customer care manager jobs IN Abu Dhabi

Customer Service Operations Manager

Customer Care Executive

Customer Service Manager | Abu Dhabi (UAE National)

Customer Service Manager | Abu Dhabi (UAE National)

Customer Service Manager | Abu Dhabi (UAE National)

Female Home Care Nurse

Supervisor