customer service representative Jobs in Abu Dhabi

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Sitters Child Care Services

Job Description:We are seeking a dynamic and results-oriented Customer Care Representative to join our team. The ideal candidate will be responsible for managing large volumes of incoming phone calls, generating sales leads, and providing exceptional customer service to our clients.Responsibilities:<ul><li>Manage large amounts of incoming phone calls.</li><li>Identify and assess customers&rsquo; needs to achieve satisfaction.</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication.</li><li>Provide accurate, valid, and complete information by using the right methods/tools.</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.</li><li>Keep records of customer interactions, process customer accounts, and file documents.</li><li>Follow communication procedures, guidelines, and policies.</li><li>Requirements and Skills:</li><li>Proven customer support experience or experience as a Client Service Representative.</li><li>Strong phone contact handling skills and active listening.</li><li>Familiarity with CRM systems and practices.</li><li>Customer orientation and ability to adapt/respond to different types of characters.</li><li>Excellent communication and presentation skills.</li></ul>Job Types: Full-time, PermanentPay: From AED3,000.00 per month

Customer Service Representative

IIQAF

<div>Company: IIQAF Group 
Location: Abu Dhabi, United Arab Emirates 
Industry: Hospital / Healthcare 
Salary: AED 6,500 &ndash; AED 7,500 per month 
Job Type: Full-Time
<h2 class="jobSectionHeader">Job Overview</h2>
IIQAF Group is seeking a professional and customer-focused Customer Service Representative in Abu Dhabi to support our hospital and healthcare operations. The ideal candidate will have experience in patient support, healthcare customer service, front desk operations, and handling inquiries in a medical environment.
This position is suitable for candidates searching for Hospital Customer Service jobs in Abu Dhabi, Healthcare Customer Support roles, Medical Receptionist jobs, or Patient Service Representative positions.
<h2 class="jobSectionHeader">Key Responsibilities</h2>
<ul><li>Provide excellent customer service to patients and visitors</li><li>
Handle inbound and outbound calls professionally</li><li>
Assist patients with appointments, registration, and inquiries</li><li>
Support hospital front desk operations</li><li>
Respond to emails and follow up on patient requests</li><li>
Coordinate with medical and administrative departments</li><li>
Resolve complaints and ensure patient satisfaction</li><li>
Maintain accurate records of interactions and service requests</li><li>
Ensure compliance with hospital policies and confidentiality standards</li></ul>
<h2 class="jobSectionHeader">Requirements</h2>
<ul><li>Bachelor&rsquo;s degree or diploma in Business Administration or related field</li><li>
Strong communication and interpersonal skills</li><li>
Experience in handling patient services or medical reception preferred</li><li>
Proficiency in Microsoft Office and basic computer systems</li><li>
Ability to work in a fast-paced healthcare setting</li><li>
Immediate joiners preferred</li></ul></div>

Re-Ly

<div>
 
 
 Are you a problem-solver with a passion for helping others? Do you thrive in a fast-paced, digital environment where your empathy and efficiency can make a real difference?
 
 
 
 We are actively seeking a dedicated and articulate
 
 Customer Service Representative
 
 to join our growing remote support team. In this full-time, work-from-home role, you will be the first point of contact for our valued customers, serving as the voice of our brand. You won't just be answering phones; you will be building relationships, resolving complex inquiries, and ensuring that every interaction leaves a positive, lasting impression.
 
 
 This position is ideal for self-starters who are tech-savvy, organized, and eager to grow their career in a stable, supportive, and 100% remote environment. We value communication, integrity, and a customer-first mindset. If you are ready to take ownership of the customer experience and work with a team that values your contribution, we want to hear from you.
 
 Key Responsibilities &amp; Daily Tasks
 
 As a Remote Customer Service Representative, your primary mission is to deliver exceptional support across multiple channels. Your day-to-day duties will include, but are not limited to:
 
 
 1. Omni-Channel Customer Support
 
 <ul>
 <li>
 
 
 Inbound Call Handling:
 
 Professionally manage a high volume of inbound calls with a friendly, empathetic, and professional demeanor. Verify customer account details securely and adhere to all data privacy regulations.
 
 </li>
 <li>
 
 
 Live Chat &amp; Email Management:
 
 Respond to customer inquiries via live chat and email with speed and accuracy. Utilize proper grammar, spelling, and professional tone to draft clear, concise responses.
 
 </li>
 <li>
 
 
 Social Media Engagement:
 
 Occasionally assist in monitoring and responding to customer service inquiries via social media platforms (Twitter, Facebook) in coordination with the marketing team.
 
 </li>
 
 </ul>
 
 2. Issue Resolution &amp; Troubleshooting
 
 <ul>
 <li>
 
 
 Diagnostic Listening:
 
 Utilize active listening techniques to fully understand the root cause of the customer&rsquo;s issue. Ask probing questions to clarify details without making the customer feel interrogated.
 
 </li>
 <li>
 
 
 Technical Troubleshooting:
 
 Assist customers with basic technical issues related to our products/services, including account login problems, website navigation, billing discrepancies, and order tracking.
 
 </li>
 <li>
 
 
 De-Escalation:
 
 Skillfully handle escalated interactions or frustrated customers. employing patience and emotional intelligence to turn negative situations into positive outcomes. Know when to escalate complex issues to Tier 2 support or management.
 
 </li>
 <li>
 
 
 First Contact Resolution (FCR):
 
 Strive to resolve issues during the initial interaction to respect the customer's time and improve operational efficiency.
 
 </li>
 
 </ul>
 
 3. Account Administration &amp; Data Management
 
 <ul>
 <li>
 
 
 CRM Navigation:
 
 Proficiently utilize our Customer Relationship Management (CRM) software (e.g., Salesforce, Zendesk, Zoho) to log every interaction. Ensure all notes are detailed, accurate, and timestamped for future reference.
 
 </li>
 <li>
 
 
 Order Processing:
 
 Assist with placing new orders, processing returns, issuing refunds, and managing subscription modifications in accordance with company policy.
 
 </li>
 <li>
 
 
 Knowledge Base Maintenance:
 
 Actively use and contribute to the internal knowledge base. Flag outdated articles and suggest new content based on trending customer questions.
 
 </li>
 
 </ul>
 
 4. Collaboration &amp; Continuous Improvement
 
 <ul>
 <li>
 
 
 Feedback Loop:
 
 Act as the "voice of the customer" by gathering and reporting feedback to the product and development teams. Identify recurring pain points or bugs and report them through the appropriate channels.
 
 </li>
 <li>
 
 
 Team Meetings:
 
 Participate in weekly virtual team huddles, training sessions, and one-on-one coaching with team leads via Zoom or Microsoft Teams.
 
 </li>
 <li>
 
 
 Metric Adherence:
 
 Meet and exceed individual and team Key Performance Indicators (KPIs), including Average Handle Time (AHT), Customer Satisfaction Score (CSAT), Quality Assurance (QA) scores, and Schedule Adherence.
 
 </li>
 
 </ul>
 Qualifications &amp; Requirements
 
 To succeed in this role, candidates must meet the following criteria:
 
 
 Education &amp; Experience
 
 <ul>
 <li>
 
 
 Education:
 
 High School Diploma or GED required; Associate&rsquo;s or Bachelor&rsquo;s degree preferred.
 
 </li>
 <li>
 
 
 Experience:
 
 Minimum of
 
 2 years
 
 of experience in a customer service role (Call Center, Retail, or Hospitality).
 
 </li>
 <li>
 
 
 Remote Work:
 
 Prior experience working remotely or in a virtual call center environment is highly desirable.
 
 </li>
 
 </ul>
 
 Skills &amp; Competencies
 
 <ul>
 <li>
 
 
 Communication:
 
 Exceptional verbal and written communication skills. Ability to explain complex information in simple, easy-to-understand terms.
 
 </li>
 <li>
 
 
 Empathy:
 
 A genuine desire to help people. You must be patient, compassionate, and able to remain calm under pressure.
 
 </li>
 <li>
 
 
 Tech-Savviness:
 
 Comfortable learning new software quickly. Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace. Experience with ticketing systems (Zendesk, Freshdesk) is a plus.
 
 </li>
 <li>
 
 
 Multi-Tasking:
 
 Ability to type at least 45 WPM while talking and navigating multiple browser tabs simultaneously.
 
 </li>
 <li>
 
 
 Reliability:
 
 Strong work ethic with a track record of excellent attendance and punctuality.
 
 </li>
 
 </ul>
 Technical Requirements (Work From Home Setup)
 
 Since this is a fully remote position, you must have a dedicated, quiet workspace free from distractions. You will need:
 
 <ul>
 <li>
 
 
 Internet:
 
 High-speed, hard-wired internet connection (Ethernet) with a minimum download speed of 25 Mbps and upload speed of 5 Mbps. (Satellite or public Wi-Fi is not permitted).
 
 </li>
 <li>
 
 
 Computer:
 
 A personal desktop or laptop (Windows 10 or newer / macOS Catalina or newer) if equipment is not provided (Note: Verify if your company provides equipment here).
 
 </li>
 <li>
 
 
 Audio:
 
 A high-quality USB headset with a noise-canceling microphone.
 
 </li>
 <li>
 
 
 Environment:
 
 A private, secure workspace where confidential customer information can be protected.
 
 </li>
 
 </ul>
 Compensation &amp; Benefits
 
 We believe in taking care of the people who take care of our customers&nbsp;
 
 <ul>
 <li>
 
 
 Health &amp; Wellness:
 
 Comprehensive Medical, Dental, and Vision insurance plans available after 30 days.
 
 </li>
 <li>
 
 
 Financial Future:
 
 401(k) retirement savings plan with a generous company match.
 
 </li>
 <li>
 
 
 Work-Life Balance:
 
 Paid Time Off (PTO), paid holidays, and flexible scheduling options.
 
 </li>
 <li>
 
 
 Professional Development:
 
 Paid training, career advancement opportunities, and tuition reimbursement programs.
 
 </li>
 <li>
 
 
 Perks:
 
 Monthly internet stipend, employee discounts, and virtual team-building events.
 
 </li>
 
 </ul>
 Why Join Us?
 
 We are not just a team; we are a community. We champion a culture of inclusivity, innovation, and respect. When you join us, you are joining a company that invests in your success. Whether you are looking to launch a career in support operations or are a seasoned pro looking for a stable remote home, we provide the tools and environment you need to thrive.
 
 How to Apply
 
 Ready to make an impact? Click
 
 "Apply Now"
 
 to submit your resume and a brief cover letter outlining why you are the perfect fit for our Remote Customer Service team.
 
 <ul>
 <li>
 
 Please note: All applicants will be required to complete a pre-employment skills assessment and background check
 
 </li>
 
 </ul>
 
 
 We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
 
</div>

In Emirates

Job DescriptionWe are seeking a motivated and personable Customer Service Representative (CSR) to join our team. The ideal candidate is an excellent communicator who is passionate about helping customers, resolving issues efficiently, and maintaining a positive brand image.Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, chat, and/or in person</li><li>Resolve product or service issues with professionalism and empathy</li><li>Maintain accurate records of customer interactions and transactions</li><li>Process orders, forms, applications, and requests</li><li>Follow up to ensure customer satisfaction</li><li>Collaborate with internal teams to escalate and resolve complex issues</li><li>Meet or exceed performance metrics and service standards</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree required</li><li>2+ years of customer service experience preferred</li><li>Strong verbal and written communication skills</li><li>Fluency in English (written and spoken) required</li><li>Excellent problem-solving abilities</li><li>Ability to multitask and manage time effectively</li><li>Proficiency in Microsoft Office</li><li>Positive attitude and strong work ethic</li><li>Willingness to work on a shifting schedule, including evenings, weekends, and holidays as needed</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Are you flexible about working in shifts?</li><li>Would you be open to making cold calling or client outreach?</li><li>Are you proficient in Microsoft Office?</li></ul>Experience:<ul><li>Customer Service: 2 years (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>

Wio Bank

<div>
 
 About Wio
 
 
 
 Wio Bank is a leading one-of-a-kind financial platform that is revolutionizing the banking industry in the MENA region. Our platform is here to reboot personal and business banking in the digital age. Our personalised features and seamlessly integrated services are built around your needs, helping you spend, save, and plan for your future.
 
 
 Role Overview
 
 
 As a Customer Service Representative, you&rsquo;ll be the voice of Wio. You&rsquo;ll help our customers navigate their financial journeys, solve problems with empathy and precision, and deliver experiences.
 
 
 What You&rsquo;ll Responsible For
 
 
 <ul>
 <li>
 Engage with customers via chat, phone, and email to resolve inquiries and provide guidance.
 </li>
 <li>
 Be a Wio expert &mdash; understand our products, features, and ecosystem to offer tailored support.
 </li>
 <li>
 Champion customer experience by identifying opportunities to simplify and improve our services.
 </li>
 <li>
 Collaborate with teams across Wio to ensure customer feedback drives continuous improvement.
 </li>
 <li>
 Meet and exceed performance goals around response times, quality, and satisfaction.
 </li>
 <li>
 Stay curious &mdash; keep up with new features, policies, and fintech trends to always be one step ahead.
 
 
 </li>
 </ul>
 What Are We Looking For
 
 
 <ul>
 <li>
 1&ndash;3 years of experience in customer service, preferably in fintech, banking, or digital platforms.
 </li>
 <li>
 Strong communication skills &mdash; you&rsquo;re clear, friendly, and know how to make complex things simple.
 </li>
 <li>
 A problem-solving mindset and the ability to stay calm under pressure.
 </li>
 <li>
 Tech-savvy &mdash; comfortable using digital tools, CRM systems, and omnichannel communication platforms.
 </li>
 <li>
 Fluency in English (Arabic or other languages are a plus!).
 </li>
 <li>
 A genuine passion for helping people and a belief that banking can be smarter, faster, and more human.
 
 
 </li>
 </ul>
 Why Join Wio
 
 
 <ul>
 <li>
 A culture that celebrates creativity, curiosity, and growth.
 </li>
 <li>
 Work with a diverse, future-focused team shaping the next era of banking.
 </li>
 <li>
 Opportunities to learn, grow, and contribute to meaningful innovation.
 </li>
 <li>
 Exclusive access to Wio&rsquo;s evolving suite of products and perks.
 </li>
 </ul>
</div>

Tadbeer Leadership Domestic Workers Services

Customer Happiness Consultant (UAEn)<ul><li>Location: Abu Dhabi</li><li>Employment Type: Full-Time</li><li>Eligibility: UAE Nationals (Family Book Required)</li><li>Experience: With or without prior work experience</li></ul>Key Responsibilities<ul><li>Accurately enter data provided by customers or internal departments into company systems.</li><li>Verify and validate information by comparing it with original source documents.</li><li>Update and maintain existing records to ensure all information is current and accurate.</li><li>Retrieve customer, account, or service details upon request.</li><li>Review source documents for completeness and resolve discrepancies before data entry.</li><li>Use keyboards, scanners, and internal software systems efficiently to input data.</li><li>Follow established internal procedures, policies, and quality standards.</li><li>Identify opportunities for process improvements and recommend enhancements.</li><li>Maintain strict confidentiality and handle sensitive information with professionalism and care.</li><li>Provide friendly, solution-oriented support to customers and ensure a positive service experience.</li></ul>Qualifications &amp; Skills<ul><li>UAE National with a valid Family Book (required).</li><li>High school diploma or bachelor&rsquo;s degree.</li><li>Strong attention to detail and high level of accuracy.</li><li>Good communication skills in Arabic and/or English.</li><li>Basic computer skills and familiarity with data entry systems.</li><li>Ability to work in a fast-paced environment.</li><li>Flexible, proactive, and eager to learn.</li><li>Strong sense of responsibility and professionalism.</li></ul>Job Type: Full-timeLocation:<ul><li>Abu Dhabi (Required)</li></ul>

Customer Happiness Consultant (UAEn)

We are seeking a dynamic and results-oriented Customer Care Service to join our team.Responsibilities:<ul><li>Manage large amounts of incoming phone calls.</li><li>Identify and assess customers&rsquo; needs to achieve satisfaction.</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication.</li><li>Provide accurate, valid, and complete information by using the right methods/tools.</li><li>Meet personal/customer service team sales targets and call handling quotas.</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.</li><li>Keep records of customer interactions, process customer accounts, and file documents.</li><li>Follow communication procedures, guidelines, and policies.</li></ul>Requirements and Skills:<ul><li>Proven customer support experience or experience as a Client Service Representative.</li><li>Track record of over-achieving quota.</li><li>Strong phone contact handling skills and active listening.</li><li>Familiarity with CRM systems and practices.</li><li>Customer orientation and ability to adapt/respond to different types of characters.</li><li>Excellent communication and presentation skills.</li></ul>Job Types: Full-time, PermanentPay: From AED3,000.00 per month

Customer Care Specialist

Explore 633+ Customer care representative in Abu Dhabi this February. Find roles across top companies and apply now to boost your career.

633 customer care representative jobs In Abu Dhabi

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Happiness Consultant (UAEn)

Customer Care Specialist