customer support executive Jobs in Rawalpindi

customer support executive

call center csr - (experienced) Jobs in Rawalpindi

call center csr - (experienced)

client support coordinator Jobs in Rawalpindi

client support coordinator

clinical representative Jobs in Rawalpindi

clinical representative

costomer service representative Jobs in Rawalpindi

costomer service representative

customer care representative

WEBDOC Medical Complex Kahuta

Department: Customer Experience / OperationsEmployment Type: Full-Time / Shift-Based (24/7 or Extended Business Hours)Role OverviewThe CX Customer Care Representative is responsible for delivering seamless, accurate, and empathetic support across voice calls and digital chat channels. The role focuses on resolving customer queries, servicing policies, supporting claims, and ensuring high customer satisfaction while meeting strict TATs, SLAs, and compliance standards.Key Responsibilities1. Customer Support (Calls &amp; Chats)&middot; Handle inbound and outbound customer interactions via phone calls, live chat, email, and messaging platforms.&middot; Provide prompt, accurate, and professional assistance to customers across all digital touchpoints.&middot; Maintain consistent service quality across both voice and non-voice channels.2. Policy Servicing &amp; Account Management&middot; Assist customers with:o Policy issuance, renewals, endorsements, and cancellationso Coverage details, benefits, exclusions, and premium explanationso Policy documents, digital downloads, and account access&middot; Guide customers through self-service tools and digital platforms.3. Claims Support &amp; Coordination&middot; Support customers with:o Claims intimation and digital claim submissiono Claims status updates and TAT expectationso Document requirements and uploads&middot; Coordinate with internal claims teams to ensure timely resolution and customer communication.4. Complaint Handling &amp; Resolution&middot; Log, track, and resolve customer complaints within defined TATs and regulatory guidelines.&middot; Provide timely callbacks and follow-ups as required.&middot; Escalate unresolved or complex issues to appropriate teams while keeping customers informed.&middot; Ensure complaint resolutions comply with internal policies and regulatory standards.5. Digital Experience Enablement&middot; Educate customers on using digital channels such as mobile apps, customer portals, and chatbots.&middot; Promote paperless processes and self-service options to improve efficiency and customer convenience.&middot; Capture customer feedback to help improve digital journeys and CX processes.6. Compliance &amp; Data Security&middot; Adhere to insurance regulations, company policies, and customer data protection standards.&middot; Follow KYC, AML, and verification processes during customer interactions.&middot; Ensure accurate documentation and call/chat logging for audit and quality purposes.7. Performance &amp; Quality Management&middot; Meet and exceed KPIs including:o Average Handling Timeo First Contact Resolutiono Customer Satisfactiono Quality scores and productivity metrics&middot; Participate in quality audits, coaching sessions, and ongoing training programs.8. Documentation &amp; CRM Management&middot; Accurately record customer interactions, complaints, and resolutions in the CRM system.&middot; Maintain detailed call and chat notes for future reference and compliance.&middot; Update case statuses and ensure proper closure within SLAs.Required Skills &amp; Competencies<ul><li>Communication &amp; Customer Skills</li></ul>&middot; Excellent verbal and written communication skills. ( English &amp; Urdu )&middot; Strong empathy, active listening, and problem-solving abilities.&middot; Ability to handle difficult conversations calmly and professionally.<ul><li>Technical &amp; Digital Skills</li></ul>&middot; Comfortable working with CRM systems, chat tools, and digital insurance platforms.&middot; Fast and accurate typing skills for chat-based interactions.&middot; Basic understanding of insurance products (life, health, motor, or general insurance preferred).<ul><li>Behavioural Competencies</li></ul>&middot; Customer-first mindset with strong attention to detail.&middot; Ability to work in a fast-paced, target-driven environment.&middot; Willingness to work in shifts, including weekends and holidays if required.Qualifications &amp; Experience&middot; Bachelor&rsquo;s degree in any discipline (preferred).&middot; 1&ndash;3 years of experience in customer service, preferably in insurance, fintech, or digital services.&middot; Freshers with strong communication skills may be considered.Key Performance Indicators (KPIs)&middot; CSAT / NPS&middot; FCR&middot; AHT&middot; Adherence to TAT and SLAs&middot; Quality audit scores&middot; Complaint closure rateJob Location: WEBDOC Head Office, Bahria Town Phase 7, IslamabadJob Type: Full-timePay: From Rs40,000.00 per monthApplication Question(s):<ul><li>Will you be able to reliably commute to Bahria Town Phase 7, Rawalpindi for this job?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In person

Customer Experience (CX) / Customer Care Representative

Mablay Beauty Pvt Ltd.

Join VINC&Eacute;&mdash;Where Every Customer Counts We&rsquo;re seeking a Customer Service Representative who can handle inquiries with care, professionalism, and efficiency. Be the first point of contact and help create positive, memorable experiences for every customer.Below are the details:<ul><li>Professionally communicate with customers via phone, email, and chats.</li><li>Actively listen and understand customer concerns and needs.</li><li>Provide accurate and timely information on products, pricing, stock availability, and order status.</li><li>Address and resolve inquiries and complaints efficiently and courteously.</li></ul>Skills &amp; Qualification:<ul><li>Bachelor&rsquo;s degree in any discipline.</li><li>Strong command of English&mdash;both verbal and written.</li><li>Excellent problem-solving and analytical skills.</li><li>Ability to remain calm and professional under pressure.</li><li>Proactive with a strong focus on service excellence.</li></ul>Working Hours: 9:30 A.M. &ndash; 5:30 P.M., Monday to SaturdayJob Type: Full-timeWork Location: In person

Customer Service Representative (Female Only)

Medico Tech LLC

Job Title: Customer Service Representative (CSR)Location: Muree Road Rawalpindi Employment Type: Full-timeAbout the Role:We are seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our team. The ideal candidate will serve as the first point of contact for our customers, ensuring timely, accurate, and professional support while representing our brand positively.Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, live chat, and social media promptly and professionally.</li><li>Provide detailed information about products, services, policies, and procedures.</li><li>Troubleshoot customer issues and escalate complex problems to the appropriate teams.</li><li>Maintain accurate records of customer interactions and transactions in CRM systems.</li><li>Gather customer feedback and share insights to improve service quality</li><li>Collaborate with team members to ensure high levels of customer satisfaction.</li></ul>Qualifications &amp; Skills:<ul><li>High school diploma required; Bachelor&rsquo;s degree preferred.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving skills and the ability to handle challenging situations with patience.</li><li>Proficiency with computers and CRM software.</li><li>Ability to work effectively both independently and as part of a team.</li><li>Multilingual skills are a plus.</li></ul>Why Join Us:<ul><li>Opportunity for career growth and professional development.</li><li>Dynamic and supportive work environment.</li><li>Flexible working hours and potential remote work options.</li><li>Competitive salary and performance-based incentives.</li></ul>How to Apply: Interested candidates are invited to submit their resume and a cover letter highlighting their relevant experience to hr.aqentenprises@gmail.comWhattsapp NO O304-5173250Job Types: Full-time, FresherPay: Rs25,000.00 - Rs65,000.00 per monthWork Location: In person

Costomer service Representative

Angular quantum

Hiring Alert! AMG Technologies is actively looking for CSR(Verifier)Job description:AMG Technologies,a part of Amigos Group, is looking for &ldquo;Customer Service Representative&rdquo; to join our dynamic team! If you have strong communication skills, a customer-first approach, and a passion for problem-solving, this role is for you.What You'll Do:<ul><li>Assist customers with inquiries, providing accurate and timely responses.</li><li>Handle customer concerns professionally, ensuring a high level of satisfaction.</li><li>Collaborate with internal teams to resolve issues efficiently.</li></ul>What We&rsquo;re Looking For:<ul><li>Minimum 1-2 years of experience in a UK/US-based customer service role or BPO sector (preferred).</li><li>_ Strong interpersonal and communication skills (British,US accent is a must required)._</li><li>Ability to multitask, manage time effectively, and meet performance targets.</li><li>A problem-solving mindset with a proactive approach to customer needs.</li></ul>Added Benefits:<ul><li>No Sales Target pressure</li><li>No Outbound Calls</li><li>Friendly and cooperative enviornment</li><li>Bounus on conversions</li><li>Medical Paid Leaves</li><li>Casual Paid Leaves</li></ul>What We Offer:Salary:PKR 60,000 &ndash; 80,000/- (based on experience)Perks: Bonuses on successful conversionTiming: 6pm to 4am_ Bahria Town Phase 7_Job Type: Full-timeWork Location: In person Shift timings: NightLocation : Bahria Town Phase 7,Opposite Clock towerTim Hortins building 3rd Floor. For Walk in Interview timings are 7pm - 10pm Job Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

Customer Service Representative

Smart Connect Communications

Join Smart Connect Communications &ndash; A Leading UK-Based Taxi Service Provider!Location: Office-based &ndash; Satellite Town, Rawalpindi Job Type: Full-time (In-person) Work Schedule: 6 days a week, rotational day and night shifts (9 hours per shift, including 1-hour break) Contract: Minimum 1-year commitment requiredAbout UsSmart Connect Communications is a well-established and reputable UK-based taxi service provider. As we continue to expand our operations, we are looking for English-speaking Customer Service Representatives to join our dynamic team in Rawalpindi. This is a great opportunity to work in a fast-paced, international environment.Key Responsibilities<ul><li>Handle inbound customer calls professionally and efficiently</li><li>Communicate with customers via live chat to provide quotes and book rides</li><li>Respond to customer inquiries via email</li><li>Manage bookings across all channels (calls, chats, and emails), including payment processing</li><li>Dispatch rides promptly to available drivers</li></ul>Requirements<ul><li>Minimum 1 years of experience in a call center environment</li><li>Excellent spoken and written English</li><li>Strong customer-oriented attitude and professional behavior</li><li>Willingness to work rotational shifts (day/night)</li><li>Minimum 2-year contract commitment</li></ul>Compensation &amp; Benefits<ul><li>Salary: PKR 35,000 &ndash; 75,000 (based on experience and skills.</li></ul>Additional Details<ul><li>Application Question:</li><li>Are you happy to sign a minimum 1-year contract?</li><li>Experience Required:</li><li>Customer Service: Minimum 1 year (Required)</li><li>Language Requirement:</li><li>English (Fluent &ndash; spoken and written)</li><li>Work Location:</li><li>In-person (Satellite Town, Rawalpindi)</li></ul>Ready to Join Us?If you meet the criteria and are excited to be part of a growing, international company &mdash; we&rsquo;d love to hear from you!Job Types: Full-time, Contract Contract length: 12 monthsPay: Rs35,000.00 - Rs75,000.00 per monthWork Location: In person

Customer Service Representative (English)

AKY Services Pvt. Ltd

Join Bali 4 as a Call Center CSR &ndash; ACA CampaignLocation: Rawalpindi / Islamabad Shift: Night Shift (7:00 PM &ndash; 5:00 AM) Salary: Competitive package with performance-based incentives Benefits: In-house meals providedAbout the Role Bali 4 is expanding its ACA operations and is looking for driven, energetic, and customer-focused Call Center CSRs. If you have 2 to 6 months of ACA or call center experience and are eager to grow in a fast-paced, professional environment, this opportunity is ideal for you. You will interact directly with customers, verify essential information, and ensure every call is handled smoothly and in compliance with campaign standards.Key Responsibilities<ul><li>Make outbound calls to verify and update customer information.</li><li>Communicate clearly and professionally while identifying customer needs.</li><li>Maintain a customer-first approach during every interaction.</li><li>Accurately enter data into the system while following call flow guidelines.</li></ul>Qualifications<ul><li>2 to 6 months of ACA experience required.</li><li>Minimum education: High School Diploma or equivalent.</li><li>Strong English communication skills (spoken and written).</li><li>Good listening, persuasion, and interpersonal abilities.</li><li>Basic computer skills and accurate data entry capability.</li><li>Must be 18+ and comfortable working night shifts.</li></ul>What We Offer<ul><li>Competitive salary with attractive performance incentives.</li><li>Free in-house meals during the shift.</li><li>Clear career growth and promotion opportunities.</li><li>Supportive, energetic, and fast-paced work environment.</li></ul>How to ApplyWhatsApp Your Resume: 0309-5181889At Bali 4, we believe in building strong teams and supporting long-term career growth. Join us and become part of our growing ACA campaign.Job Type: Full-timePay: Rs35,000.00 - Rs100,000.00 per monthExperience:<ul><li>Call Center: 1 year (Preferred)</li></ul>Work Location: In person

Call Center CSR - (Experienced)

Arazi investments

Role DescriptionThis is a full-time on-site role for a Fresh Call Center Representative. The Fresh Call Center Representative will be responsible for providing customer support, ensuring customer satisfaction, and enhancing the overall customer experience. They will interact with customers via phone, email, and live chat, communicating with them about products, services, and resolving queries. The Fresh Call Center Representative will escalate issues to the management, follow-up on customer inquiries, and maintain accurate customer records.Qualifications<ul><li>Customer Service Representatives and Customer Support skills</li><li>Strong focus on Customer Satisfaction and Customer Service</li><li>Excellent communication and active listening skills</li><li>Ability to multitask and work under pressure</li><li>Positive attitude and problem solving skills</li><li>Experience in a customer service role is preferred</li><li>High school diploma or equivalent, with a focus in Business Administration or related field</li></ul>Contact US:Whatsapp : +92 312 191 6141 Address : First Floor, Malhi Plaza, above Samba Bank, Main Murree Road, Saddar, RawalpindiNOTE: THIS ROLE IS BASED IN RAWALPINDI AND IT IS A NIGHT SHIFT JOB (07:00 PM TO 05:00 AM)Job Types: Full-time, FresherPay: From Rs30,000.00 per monthWork Location: In person

Fresh Call Center Representative

Explore 129+ Customer care representative in Rawalpindi this January. Find roles across top companies and apply now to boost your career.