call center csr - (experienced) Jobs in Rawalpindi Pakistan

call center csr - (experienced)

call center representatives (fronters) Jobs in Rawalpindi Pakistan

call center representatives (fronters)

client success representative – b2b Jobs in Rawalpindi Pakistan

client success representative – b2b

client success specialist (female) Jobs in Rawalpindi Pakistan

client success specialist (female)

client support specialist Jobs in Rawalpindi Pakistan

client support specialist

customer care representative

WEBDOC Medical Complex Kahuta

Department: Customer Experience / OperationsEmployment Type: Full-Time / Shift-Based (24/7 or Extended Business Hours)Role OverviewThe CX Customer Care Representative is responsible for delivering seamless, accurate, and empathetic support across voice calls and digital chat channels. The role focuses on resolving customer queries, servicing policies, supporting claims, and ensuring high customer satisfaction while meeting strict TATs, SLAs, and compliance standards.Key Responsibilities1. Customer Support (Calls &amp; Chats)&middot; Handle inbound and outbound customer interactions via phone calls, live chat, email, and messaging platforms.&middot; Provide prompt, accurate, and professional assistance to customers across all digital touchpoints.&middot; Maintain consistent service quality across both voice and non-voice channels.2. Policy Servicing &amp; Account Management&middot; Assist customers with:o Policy issuance, renewals, endorsements, and cancellationso Coverage details, benefits, exclusions, and premium explanationso Policy documents, digital downloads, and account access&middot; Guide customers through self-service tools and digital platforms.3. Claims Support &amp; Coordination&middot; Support customers with:o Claims intimation and digital claim submissiono Claims status updates and TAT expectationso Document requirements and uploads&middot; Coordinate with internal claims teams to ensure timely resolution and customer communication.4. Complaint Handling &amp; Resolution&middot; Log, track, and resolve customer complaints within defined TATs and regulatory guidelines.&middot; Provide timely callbacks and follow-ups as required.&middot; Escalate unresolved or complex issues to appropriate teams while keeping customers informed.&middot; Ensure complaint resolutions comply with internal policies and regulatory standards.5. Digital Experience Enablement&middot; Educate customers on using digital channels such as mobile apps, customer portals, and chatbots.&middot; Promote paperless processes and self-service options to improve efficiency and customer convenience.&middot; Capture customer feedback to help improve digital journeys and CX processes.6. Compliance &amp; Data Security&middot; Adhere to insurance regulations, company policies, and customer data protection standards.&middot; Follow KYC, AML, and verification processes during customer interactions.&middot; Ensure accurate documentation and call/chat logging for audit and quality purposes.7. Performance &amp; Quality Management&middot; Meet and exceed KPIs including:o Average Handling Timeo First Contact Resolutiono Customer Satisfactiono Quality scores and productivity metrics&middot; Participate in quality audits, coaching sessions, and ongoing training programs.8. Documentation &amp; CRM Management&middot; Accurately record customer interactions, complaints, and resolutions in the CRM system.&middot; Maintain detailed call and chat notes for future reference and compliance.&middot; Update case statuses and ensure proper closure within SLAs.Required Skills &amp; Competencies<ul><li>Communication &amp; Customer Skills</li></ul>&middot; Excellent verbal and written communication skills. ( English &amp; Urdu )&middot; Strong empathy, active listening, and problem-solving abilities.&middot; Ability to handle difficult conversations calmly and professionally.<ul><li>Technical &amp; Digital Skills</li></ul>&middot; Comfortable working with CRM systems, chat tools, and digital insurance platforms.&middot; Fast and accurate typing skills for chat-based interactions.&middot; Basic understanding of insurance products (life, health, motor, or general insurance preferred).<ul><li>Behavioural Competencies</li></ul>&middot; Customer-first mindset with strong attention to detail.&middot; Ability to work in a fast-paced, target-driven environment.&middot; Willingness to work in shifts, including weekends and holidays if required.Qualifications &amp; Experience&middot; Bachelor&rsquo;s degree in any discipline (preferred).&middot; 1&ndash;3 years of experience in customer service, preferably in insurance, fintech, or digital services.&middot; Freshers with strong communication skills may be considered.Key Performance Indicators (KPIs)&middot; CSAT / NPS&middot; FCR&middot; AHT&middot; Adherence to TAT and SLAs&middot; Quality audit scores&middot; Complaint closure rateJob Location: WEBDOC Head Office, Bahria Town Phase 7, IslamabadJob Type: Full-timePay: From Rs40,000.00 per monthApplication Question(s):<ul><li>Will you be able to reliably commute to Bahria Town Phase 7, Rawalpindi for this job?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In person

Customer Experience (CX) / Customer Care Representative

Mablay Beauty Pvt Ltd.

Join VINC&Eacute;&mdash;Where Every Customer Counts We&rsquo;re seeking a Customer Service Representative who can handle inquiries with care, professionalism, and efficiency. Be the first point of contact and help create positive, memorable experiences for every customer.Below are the details:<ul><li>Professionally communicate with customers via phone, email, and chats.</li><li>Actively listen and understand customer concerns and needs.</li><li>Provide accurate and timely information on products, pricing, stock availability, and order status.</li><li>Address and resolve inquiries and complaints efficiently and courteously.</li></ul>Skills &amp; Qualification:<ul><li>Bachelor&rsquo;s degree in any discipline.</li><li>Strong command of English&mdash;both verbal and written.</li><li>Excellent problem-solving and analytical skills.</li><li>Ability to remain calm and professional under pressure.</li><li>Proactive with a strong focus on service excellence.</li></ul>Working Hours: 9:30 A.M. &ndash; 5:30 P.M., Monday to SaturdayJob Type: Full-timeWork Location: In person

Customer Service Representative (Female Only)

AKY Services Pvt. Ltd

Join Bali 4 as a Call Center CSR &ndash; ACA CampaignLocation: Rawalpindi / Islamabad Shift: Night Shift (7:00 PM &ndash; 5:00 AM) Salary: Competitive package with performance-based incentives Benefits: In-house meals providedAbout the Role Bali 4 is expanding its ACA operations and is looking for driven, energetic, and customer-focused Call Center CSRs. If you have 2 to 6 months of ACA or call center experience and are eager to grow in a fast-paced, professional environment, this opportunity is ideal for you. You will interact directly with customers, verify essential information, and ensure every call is handled smoothly and in compliance with campaign standards.Key Responsibilities<ul><li>Make outbound calls to verify and update customer information.</li><li>Communicate clearly and professionally while identifying customer needs.</li><li>Maintain a customer-first approach during every interaction.</li><li>Accurately enter data into the system while following call flow guidelines.</li></ul>Qualifications<ul><li>2 to 6 months of ACA experience required.</li><li>Minimum education: High School Diploma or equivalent.</li><li>Strong English communication skills (spoken and written).</li><li>Good listening, persuasion, and interpersonal abilities.</li><li>Basic computer skills and accurate data entry capability.</li><li>Must be 18+ and comfortable working night shifts.</li></ul>What We Offer<ul><li>Competitive salary with attractive performance incentives.</li><li>Free in-house meals during the shift.</li><li>Clear career growth and promotion opportunities.</li><li>Supportive, energetic, and fast-paced work environment.</li></ul>How to ApplyWhatsApp Your Resume: 0309-5181889At Bali 4, we believe in building strong teams and supporting long-term career growth. Join us and become part of our growing ACA campaign.Job Type: Full-timePay: Rs35,000.00 - Rs100,000.00 per monthExperience:<ul><li>Call Center: 1 year (Preferred)</li></ul>Work Location: In person

Call Center CSR - (Experienced)

Creativelogicx

<ul><li>Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.</li><li>Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.</li><li>Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.</li><li>Building lasting relationships with clients and other call center team members based on trust and reliability.</li><li>Utilizing software, databases, scripts, and tools appropriately.</li><li>Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.</li><li>Making sales or recommendations for products or services that may better suit client needs.</li><li>Taking part in training and other learning opportunities to expand knowledge of company and position.</li><li>Adhering to all company policies and procedures.</li></ul>Job Type: Full-timeWork Location: In person

Customer Support/Sales Executive (UK)

BI COMMUNICATIONS (SMC-PRIVATE) LIMITED

Job Title: Customer Service Representative (CSR) &mdash; Female Job Type: Full-TimeJob Description: We are hiring a confident and professional Female Customer Service Representative (CSR) with excellent communication skills to join our team at Gulberg Greens.Key Responsibilities:<ul><li>Handle customer calls, messages, and inquiries in a polite and professional manner.</li><li>Provide accurate information about company products and services.</li><li>Resolve customer concerns efficiently and escalate when necessary.</li><li>Maintain customer records and follow-ups.</li><li>Ensure high levels of customer satisfaction.</li></ul>Requirements:<ul><li>Female candidates only.</li><li>Excellent verbal and written communication skills.</li><li>Friendly, confident, and customer-focused personality.</li><li>Basic computer skills and familiarity with CRM or call systems is a plus.</li><li>Candidates residing near Gulberg Greens will be preferred.</li></ul>Compensation:<ul><li>Competitive salary (discussed during interview).</li></ul>Location : Candidates residing near Gulberg Greens are preferableJob Type: Full-timeWork Location: In person

Customer Support Executive

Comtanix

Customer Support RepresentativePlease read thoroughly before you apply.Location: Bahria Town, Phase 8, Rawalpindi Timing: 7 PM - 4 AMComtanix is a fast-growing BPO (NOT a call center) situated in Bahria Phase 8, Rawalpindi. Currently we are looking for experienced individuals for the post of &lsquo;&rsquo;Customer Support Representative&rsquo;&rsquo; with great verbal and written communication skills.Responsibilities Include:<ul><li>Interact with prospective customers across the USA via outbound phone calls, and emails to grow and maintain existing business.</li><li>Pro-actively hunt for new opportunities within the assigned territories/accounts</li><li>Maintain a well-developed pipeline of prospects</li><li>Develop strong, ongoing relationships with prospects and customers</li><li>Regularly connect with the customers and the suppliers via phone/email for profitable relations</li><li>Work with the technology partners on price quotations as per the customer requisitions</li><li>Track all sales activities in the CRM system and keep current by updating account information regularly</li><li>Achieve quarterly sales target</li><li>Weekly reporting to the Sales manager and supervisor.</li></ul>SkillsMS Office, Fluent in English, Knowledge Of CRM System, Writing Skills, B2B Business Development, OutlookJob Type: Full-timePay: Rs50,000.00 - Rs80,000.00 per monthWork Location: In person

Customer Support Rep

Prime BPO5

Customer Service Representative (CSR) / Call Center Agent Jobs in Rawalpindi &ndash; Night ShiftPrime BPO 5 is hiring Customer Service Representatives, Verifiers, and Sales Closers for its US-based call center campaigns in Rawalpindi / Islamabad.If you&rsquo;re looking for a high-paying call center job, night shift employment, or a career in telemarketing and sales, this is your opportunity to join a fast-growing BPO company in Pakistan.Job Details<ul><li>Job Title: Customer Service Representative (CSR) / Verifier / Sales Closer</li><li>Industry: Call Center / Telemarketing / BPO</li><li>Shift: Night Shift (US Campaign)</li><li>Job Type: Full-Time</li><li>Location: Rawalpindi / Islamabad</li></ul>Eligibility &amp; Requirements<ul><li>Experience:</li><li>Minimum 1 year experience in a US Call Center Sales Campaign (Preferred)</li><li>Fresh Graduates &amp; Entry-Level Candidates are encouraged to apply</li><li>Skills Required:</li><li>Excellent spoken English communication</li><li>Strong sales closing &amp; negotiation skills</li><li>Confidence, energy, and target-driven mindset</li></ul>Salary &amp; Benefits<ul><li>Market-competitive salary</li><li>Uncapped commissions &amp; performance-based bonuses</li><li>Paid annual leaves</li><li>Professional training &amp; skill development</li><li>Career growth opportunities</li><li>Supportive and professional work environment</li></ul>Fresh Candidates &ndash; No Experience?Yes! No experience required for entry-level roles. We provide complete training to help you succeed in the call center and sales industry.Job Location2nd Floor, Kamran Javed Plaza (Above Askari Bank) Near Khwaja Corporation Chowk, Main Adiala Road, Rawalpindi, Punjab, PakistanHow to ApplySend your CV / Resume via WhatsApp: +92 319 967 5139Apply now for Call Center Jobs in Rawalpindi, CSR Night Shift Jobs, Telemarketing Jobs in Pakistan, and US Campaign Call Center Careers at Prime BPO 5.Job Type: Full-timePay: Rs75,000.00 - Rs200,000.00 per monthWork Location: In person

Sales and Customers Solutions - Prime BPO 5

Explore 110+ Customer care representative in Rawalpindi Pakistan this January. Find roles across top companies and apply now to boost your career.