customer service representative Jobs in Dubai

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customer care specialist

Givaudan

<strong>Join or sign in to find your next job</strong> <p>Join to apply for the <strong>Customer Care Representative</strong> role at <strong>Givaudan</strong></p><p>2 months ago Be among the first 25 applicants</p><p>Join to apply for the <strong>Customer Care Representative</strong> role at <strong>Givaudan</strong></p><p>Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There's much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.<br><br><strong>Customer Care Representative - Your future position?<br><br></strong>We are currently looking for a 'Customer Care Representative' to be based in Dubai. Your main purpose will be to process sales orders from receipt through to shipment and you will act as liaison between the customer, operations and sales team.<br><br>You will report directly to the Customer Care Manager. This is an open contract role with us for 1 year to start with, working 5 days a week. Your monthly payroll will be processed by a 3rd party partner.<br><br>Sounds interesting? It could well be your perfect opportunity if, like us, you always aim to exceed customer needs, deliver value, and foster customer relationships.<br><br><strong>In This Exciting Role, You Will<br><br></strong><ul><li>Manage sales order process from receipt of order through to shipment for assigned customers and affiliates in line with Customer Care guidelines</li><li>Provide support for assigned customers and affiliates to meet order requirements</li><li>Day to day communication with customers, operations and sales</li><li>Interpret and analyse client schedules and prioritise orders</li><li>Resolve issues and handle customer complaints internally and externally</li><li>Confirm pricing, inventory availability and provide ship date information</li><li>Arrange transportation with forwarders or shipping/freight team, manage process for dealing with International orders including inspection and shipping documentation requirements where relevant</li><li>Prepare Invoices, Debit and Credit notes, process notifications and Customer Returns</li><li>Coordinate with relevant departments to ensure orders are dispatched / delivered on time and managecustomer expectations</li><li>Coordinate with planning on information relating to demand planning and stock positions</li><li>Update and maintain accurate customer records, including customer specific information, contracts,labelling, packaging and stock requirements</li><li>Provide coverage and support accounts for other team members as necessary</li><li>Properly identify the right communication method based on the sense of urgency and issue</li><li>Identify opportunities for improvements in customer care<br><br></li></ul><strong>You?<br><br></strong>Are you someone who wants to shape your own world? Then join us - and impact your world.<br><br><strong>Your Professional Profile Includes<br><br></strong><ul><li>Minimum High School pr Secondary Education - Associate or University Degree is preferred</li><li>1+ years of experience</li><li>Interpersonal and Communication Skills</li><li>Proven Success in Customer Relationship Management</li><li>Basic Knowledge of SAP or Order Entry Systems</li><li>Basic Inventory Management knowledge</li><li>Microsoft Office Expertise</li><li>Understanding of Incoterms and Shipping Terminology</li><li>Proficiency in English and Arabic<br><br></li></ul><strong>Our Benefits<br><br></strong><ul><li>A creative team environment that will inspire you.</li><li>Attractive package.</li><li>Excellent opportunities for progressive learning and development.<br><br></li></ul>At Givaudan, you contribute to delightful taste and scent experiences that touch people's lives.<br><br>You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.<br><br>Every essence of you enriches our world.<br><br>Diversity drives innovation and creates closer connections with our employees, customers and partners.<br><br>Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.<br><br></p> Seniority level <ul><li> Seniority level Entry level</li></ul> Employment type <ul><li> Employment type Contract</li></ul> Job function <ul><li> Job function Manufacturing</li><li> Industries Manufacturing</li></ul><p>Referrals increase your chances of interviewing at Givaudan by 2x</p> Sign in to set job alerts for "Customer Care Representative" roles. Guest Experience Expert - Four Points by Sheraton Bur Dubai Cafe Assistant/ Customer Service Associate Retail Marks & Spencer UAE Customer Care Support (Internship)- Dubai, UAE Customer Service Specialist (Coffee Specialist - CRC), Temp contract <p>Dubai, Dubai, United Arab Emirates 11 hours ago</p> Customer Service & Administrative Assistant Customer Service Representative/ Call Center Representative- Emiratisation <p>We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.</p>

Customer Care Representative

Barry Callebaut Group

<p>Customer Service Specialist ME - Barry Callebaut Group - Dubai, United Arab Emirates</p> About The Role <p>We are seeking a qualified candidate to join our company as the Customer Service Specialist ME, based in Dubai. This role will be responsible for managing customer orders and supporting continuous improvement initiatives within the Regional Supply Chain team. Reporting to the Customer and Supply Chain Manager MEA, the Customer Service Specialist will act as a key contact for all order-related matters, ensuring timely and accurate processing of customer orders and enhancing the overall customer experience.</p> Key Responsibilities <ul><li>Manage customer orders from receipt to delivery, ensuring accuracy and compliance with company policies.</li><li>Act as the primary contact for customer inquiries regarding order status, delivery schedules, and product availability.</li><li>Resolve order-related issues by coordinating with internal teams to ensure customer satisfaction.</li><li>Maintain and update order management systems (SAP/Salesforce) with current information and customer records.</li><li>Monitor and analyze key performance metrics to identify trends and improvement opportunities.</li><li>Collaborate with cross functional teams to drive process optimization and enhance the overall customer experience.</li><li>Organize and maintain process documentation to support continuous improvement efforts within the customer service team.</li><li>Ensure compliance with service level agreements (SLAs) and contribute to achieving performance targets.</li></ul> About You <ul><li>Bachelor's Degree in Supply Chain Management, Business Administration, or a related field.</li><li>5+ years of experience in customer service or order management, preferably within the manufacturing or supply chain industry.</li><li>Proficient in order management systems (SAP) and Microsoft Office tools, with knowledge of Business Intelligence tools (Power BI) considered a plus.</li><li>Strong analytical skills and attention to detail, with the ability to identify and resolve process issues.</li><li>Excellent verbal and written communication skills in English, French or Arabic are a strong plus.</li><li>A proactive and customer focused approach, with the ability to work through challenging situations while maintaining professionalism.</li><li>Strong organizational skills and the ability to manage multiple tasks in a fast paced environment.</li><li>Ability to work independently and collaborate effectively with cross functional teams.</li></ul><p>At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we've experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. <b> - Diverse People, Sustainable Growth.</b></p><img src="https://www.jobg8.com/Tracking.aspx?xFcAYD4BOV94AfhfxlZCSKgDWRFnsQ8Dw" width="0" height="0" />

Customer Service Specialist ME

Yalla Group Limited (NYSE:YALA)

<p>Get AI-powered advice on this job and more exclusive features.</p><p>Yalla Group Limited is the largest MENA-based online social networking and gaming company, in terms of revenue in 2022. The Company operates two flagship mobile applications, Yalla, a voice-centric group chat platform, and Yalla Ludo, a casual gaming application featuring online versions of board games, popular in MENA, with in-game voice chat and localized Majlis functionality.</p> Role Description <p>This is a full-time on-site role for a VIP Customer Support Specialist located in Dubai, United Arab Emirates. The VIP Customer Support Specialist will be responsible for providing exceptional customer support to VIP clients, ensuring high levels of customer satisfaction through effective communication and technical support.</p> Qualifications <ul><li>Customer Support, Technical Support, and Analytical Skills</li><li>Strong Interpersonal Skills and Customer Satisfaction focus</li><li>Experience in handling VIP clients</li><li>Ability to work in a fast-paced environment and prioritize tasks effectively</li><li>Excellent problem-solving abilities and attention to detail</li><li><b>Fluency in Arabic and English is mandatory.</b></li><li>Previous experience in the online social networking or gaming industry is a plus</li></ul><p>Referrals increase your chances of interviewing at Yalla Group Limited (NYSE:YALA) by 2x</p>

VIP Customer Support Specialist

Barry Callebaut

<div><div><div><div><div><p>Customer Service Specialist ME
</p></div></div></div></div><div><div><div><div><b>Location:
</b>Dubai, AE, 392407
</div></div></div></div><div></div><div><div><p>At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world&rsquo;s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!</p>
</div></div><div><div><div><div><div><b>About The Role</b></div>
<div>
We are seeking a qualified candidate to join our company as the Customer Service Specialist ME, based in Dubai. This role will be responsible for managing customer orders and supporting continuous improvement initiatives within the Regional Supply Chain team. Reporting to the Customer and Supply Chain Manager MEA, the Customer Service Specialist will act as a key contact for all order-related matters, ensuring timely and accurate processing of customer orders and enhancing the overall customer experience.</div><br>
<div></div>
<div>
The successful candidate will collaborate with internal stakeholders, such as logistics, sales, and supply chain teams, to resolve order issues and contribute to the continuous improvement of customer service processes. This role also involves maintaining accurate order documentation, handling customer inquiries, and proactively identifying opportunities to optimize processes and improve service levels.</div><div><br>
</div>
<div><b>Key Responsibilities Include:</b></div>
<ul><li>Manage customer orders from receipt to delivery, ensuring accuracy and compliance with company policies.</li>
<li>Act as the primary contact for customer inquiries regarding order status, delivery schedules, and product availability.</li>
<li>Resolve order-related issues by coordinating with internal teams to ensure customer satisfaction.</li>
<li>Maintain and update order management systems (SAP/Salesforce) with current information and customer records.</li>
<li>Monitor and analyze key performance metrics to identify trends and improvement opportunities.</li>
<li>Collaborate with cross-functional teams to drive process optimization and enhance the overall customer experience.</li>
<li>Organize and maintain process documentation to support continuous improvement efforts within the customer service team.</li>
<li>Ensure compliance with service level agreements (SLAs) and contribute to achieving performance targets.</li>
</ul>
<div></div><div><b>About You:</b></div>
<ul><li>Bachelor&rsquo;s Degree in Supply Chain Management, Business Administration, or a related field.</li>
<li>5+ years of experience in customer service or order management, preferably within the manufacturing or supply chain industry.</li>
<li>Proficient in order management systems (SAP) and Microsoft Office tools, with knowledge of Business Intelligence tools (Power BI) being a plus.</li>
<li>Strong analytical skills and attention to detail, with the ability to identify and resolve process issues.</li>
<li>Excellent verbal and written communication skills in English, French or Arabic are a strong plus.</li>
<li>A proactive and customer-focused approach, with the ability to work through challenging situations while maintaining professionalism.</li>
<li>Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.</li>
<li>Ability to work independently and collaborate effectively with cross-functional teams.</li>
</ul>
</div></div></div></div><div><div><p>At Barry Callebaut, we are committed to Diversity &amp; Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we&rsquo;ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. <b>#oneBC - Diverse People, Sustainable Growth.</b></p>
<p>If you want to learn more about Barry Callebaut, please find further information here.</p>
<p>Were you missing anything in this job ad? Please share your feedback with us by clicking here.</p></div></div></div><p></p>

Barry Callebaut Manufacturing Iberica SA.

<p>At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world's leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business to business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!</p> <b>About The Role</b> <p>We are seeking a qualified candidate to join our company as the Customer Service Specialist ME, based in Dubai. This role will be responsible for managing customer orders and supporting continuous improvement initiatives within the Regional Supply Chain team. Reporting to the Customer and Supply Chain Manager MEA, the Customer Service Specialist will act as a key contact for all order related matters, ensuring timely and accurate processing of customer orders and enhancing the overall customer experience.</p> <p>The successful candidate will collaborate with internal stakeholders, such as logistics, sales, and supply chain teams, to resolve order issues and contribute to the continuous improvement of customer service processes. This role also involves maintaining accurate order documentation, handling customer inquiries, and proactively identifying opportunities to optimize processes and improve service levels.</p> <b>Key Responsibilities Include:</b> <ul> <li>Manage customer orders from receipt to delivery, ensuring accuracy and compliance with company policies.</li> <li>Act as the primary contact for customer inquiries regarding order status, delivery schedules, and product availability.</li> <li>Resolve order related issues by coordinating with internal teams to ensure customer satisfaction.</li> <li>Maintain and update order management systems (SAP/Salesforce) with current information and customer records.</li> <li>Monitor and analyze key performance metrics to identify trends and improvement opportunities.</li> <li>Collaborate with cross functional teams to drive process optimization and enhance the overall customer experience.</li> <li>Organize and maintain process documentation to support continuous improvement efforts within the customer service team.</li> <li>Ensure compliance with service level agreements (SLAs) and contribute to achieving performance targets.</li> </ul> <b>About You:</b> <ul> <li>Bachelor's Degree in Supply Chain Management, Business Administration, or a related field.</li> <li>5+ years of experience in customer service or order management, preferably within the manufacturing or supply chain industry.</li> <li>Proficient in order management systems (SAP) and Microsoft Office tools, with knowledge of Business Intelligence tools (Power BI) being a plus.</li> <li>Strong analytical skills and attention to detail, with the ability to identify and resolve process issues.</li> <li>Excellent verbal and written communication skills in English, French or Arabic are a strong plus.</li> <li>A proactive and customer focused approach, with the ability to work through challenging situations while maintaining professionalism.</li> <li>Strong organizational skills and the ability to manage multiple tasks in a fast paced environment.</li> <li>Ability to work independently and collaborate effectively with cross functional teams.</li> </ul> <p>At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we've experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong.<b> - Diverse People, Sustainable Growth.</b></p>

Magic

<p>Magic Global Village, Dubai, United Arab Emirates</p> <b>Overview</b> <p><b>Join or sign in to find your next job</b></p><p><b>Role:</b> Bilingual Customer Support Specialist - Freelance, Remote</p><p>Magic Global Village, Dubai, United Arab Emirates</p><p>Join to apply for the <b>Bilingual Customer Support Specialist - Freelance, Remote</b> role at <b>Magic</b></p><p><b>Location:</b> Global+</p><p><b>Compensation:</b> $7.00 / hour</p> <b>Description</b> <p>About the Client: Our client is a fast-growing education services company based in California, dedicated to providing personalized academic support to K-12 students. They specialize in college counseling, test preparation, and enrichment programs that help students achieve admission into top universities worldwide. With a strong record of success and a commitment to student excellence, they offer both online and in-person services to families across diverse backgrounds.</p><p><b>Why does this role exist?</b> This role exists to ensure seamless communication and support for students and parents while maintaining smooth operations behind the scenes. The client needs a proactive professional who can manage daily communications, coordinate class schedules, and provide timely updates to both families and instructors. By hiring for this position, the client's goal is to deliver a high-quality customer experience that reduces stress for families and allows instructors to focus on teaching.</p> <b>The Impact you'll make</b> <p><b>Customer Support & Communication</b></p><ul><li>Respond promptly to emails and live chats from students and parents.</li><li>Conduct light follow-up calls when necessary to confirm attendance or resolve concerns.</li><li>Use WeChat for external communications and GChat for internal team updates.</li></ul><p><b>Scheduling & Calendar Management</b></p><ul><li>Coordinate class schedules and ensure accurate updates to the shared calendar.</li><li>Add new classes and sessions to the calendar.</li><li>Remind and follow up with students and parents about scheduled sessions.</li></ul><p><b>Student & Instructor Coordination</b></p><ul><li>Review and update student profiles with accurate information.</li><li>Share important updates with instructor groups to ensure smooth class delivery.</li><li>Act as a liaison between students, parents, and instructors for scheduling and class attendance.</li></ul><p><b>Administrative Organization</b></p><ul><li>Maintain clear records of student interactions and class schedules.</li><li>Support the client's platforms and websites with accurate inputs.</li><li>Assist in coordinating events or special sessions when needed.</li></ul> <b>Skills, Knowledge and Expertise</b> <p><b>Required:</b></p><ul><li>Minimum 1-2 years of customer service experience (email, chat, and/or phone).</li><li>Proven experience supporting a service-based business or education-related services.</li><li>Strong bilingual skills: English and Mandarin (written and spoken).</li><li>Demonstrated ability to manage calendars and schedules.</li><li>Strong organizational skills with high attention to detail.</li><li>WFH Set-Up: Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.</li><li>Internet speed of at least 40MBPS</li><li>Headset with an extended mic that has noise cancellation and a webcam</li><li>Back-up computer and internet connection</li><li>Quiet, dedicated workspace at home</li></ul><p><b>Your Superpowers:</b></p><ul><li>Excellent written and verbal communication skills in English and Mandarin.</li><li>Tech-savvy with strong working knowledge of Google Workspace (Gmail, GDocs, GSheets, GMeet, Calendar).</li><li>Adaptability to quickly learn client platforms and tools</li><li>Strong interpersonal skills-empathetic, patient, and proactive.</li><li>Detail-oriented with the ability to manage multiple tasks simultaneously.</li></ul><p><b>You should apply if </b></p><ul><li>You enjoy helping students and parents feel supported and well-informed.</li><li>You are proactive, adaptable, and thrive in fast-paced environments.</li><li>You believe in the importance of education and are motivated by making a difference in students' academic journeys.</li><li>You value accuracy, clear communication, and take pride in being detail-oriented.</li><li>You're comfortable working independently while being a reliable team player.</li></ul> <b>What to expect</b> <p><b>Work Setup:</b></p><ul><li>Remote position</li><li>Must have a reliable internet connection and a quiet workspace</li><li>Required to provide own computer with Intel Core i5 or equivalent or higher</li></ul><p><b>Working Hours:</b></p><ul><li>32 hours per week</li><li>10 AM-7 PM Pacific Time, with 1 hour unpaid break</li><li>Thursday to Sunday, Pacific Time</li></ul><p><b>Compensation:</b></p><ul><li>$7 per hour</li><li>No benefits package included</li></ul> <b>Benefits</b> <ul><li><b>Seniority level</b></li><li>Executive</li></ul> <b>Employment type</b> <ul><li>Part-time</li></ul> <b>Job function</b> <ul><li>Other</li><li>Industries: Software Development</li></ul><p>Referrals increase your chances of interviewing at Magic by 2x</p><p>Get notified about new Customer Support Specialist jobs in Global Village, Dubai, United Arab Emirates.</p><p>Dubai, Dubai, United Arab Emirates 3 hours ago</p><p>Accounts Receivable Specialist - Freelance, Remote</p><p>Global Village, Dubai, United Arab Emirates 2 days ago</p><p>ATM Technician Customer Support (UAE Nationals only)</p><p>Bilingual Executive Assistant - Freelance, Remote</p><p>Global Village, Dubai, United Arab Emirates 1 month ago</p><p>Global Village, Dubai, United Arab Emirates 23 hours ago</p><p>We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.</p>

Bilingual Customer Support Specialist - Freelance, Remote

CHANEL

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 <strong>
  Immediate Opportunity: Client Care Advisor 3-Month Mission
  <br/>
  <br/>
 </strong>
 At CHANEL, we strive to deliver an unparalleled luxury experience to our clients worldwide. Our Client Care team plays a vital role in extending the boutique experience, offering seamless, personalized service with a human touch that is uniquely CHANEL.
 <br/>
 <br/>
 We are seeking a Client Care Advisor with a passion for luxury retail and exceptional customer service to join our team for a three-month mission, starting immediately. The Client Care Advisor will manage client interactions through calls, WhatsApp, and email, ensuring a seamless and luxurious experience for clients who are reaching to Boutiques across all divisions and E-commerce.
 <br/>
 <br/>
 Ideal candidates will have previous experience in luxury retail, customer service, or client care, with a preference for those familiar with Salesforce. This role requires availability for five-day work weeks, including weekends and late shifts, and is based in Dubai Design District. If you are ready to make an immediate impact and thrive in a dynamic environment, we want to hear from you.
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Client Care Advisor - 3 months mission

Explore 3165+ Customer care specialist in Dubai this November. Find roles across top companies and apply now to boost your career.

3165 customer care specialist jobs IN Dubai

Customer Care Representative

Customer Service Specialist ME

VIP Customer Support Specialist

Customer Service Specialist ME

Customer Service Specialist ME

Bilingual Customer Support Specialist - Freelance, Remote

Client Care Advisor - 3 months mission