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customer service representative Jobs in Dubai

customer service representative

customer care specialist

Confidential

<div>
 
 
 Job Summary:
 
 
 
 We are seeking a dedicated and customer-focused Contact Center Agent to join our team. The ideal candidate will be responsible for handling inbound and outbound customer interactions, providing exceptional service, and resolving inquiries efficiently. This role requires excellent communication skills, problem-solving abilities, and a passion for helping others.
 
 
 
 
 
 
 Job Type: Permanent
 
 
 
 
 Salary: 6000 AED
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 1. Customer Interaction:
 
 
 <ul>
 <li>
 Handle inbound and outbound calls, emails, and chats in a professional and timely manner.
 </li>
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 Assist customers with inquiries, complaints, product/service information, and issue resolution.
 </li>
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 Provide accurate and complete information to customers while maintaining a high level of professionalism.
 </li>
 </ul>
 
 
 
 
 
 2. Problem Resolution:
 
 
 <ul>
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 Identify and escalate priority issues to the appropriate department or supervisor.
 </li>
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 Follow up on customer inquiries and ensure timely resolution of issues.
 </li>
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 Document all customer interactions and transactions in the CRM system.
 </li>
 </ul>
 
 
 
 
 
 3. Customer Satisfaction:
 
 
 <ul>
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 Strive to meet or exceed performance metrics, including call quality, response time, and customer satisfaction scores.
 </li>
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 Build rapport with customers and maintain a positive, empathetic, and professional attitude
 </li>
 </ul>
 
 
 
 
 
 4. Product/Service Knowledge:
 
 
 <ul>
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 Stay up-to-date on company products, services, policies, and procedures.
 </li>
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 Provide recommendations and upsell/cross-sell products or services when appropriate.
 </li>
 </ul>
 
 
 
 
 
 5. Team Collaboration:
 
 
 <ul>
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 Work collaboratively with team members and other departments to ensure a seamless customer experience.
 </li>
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 Participate in training sessions and team meetings to improve skills and knowledge.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
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 High school diploma or equivalent; college degree preferred.
 </li>
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 Proven experience in a customer service or contact center role is a plus.
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 Excellent verbal and written communication skills.
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 Strong active listening and problem-solving abilities.
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 Proficiency in using computers, CRM software, and contact center tools.
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 Ability to multitask, prioritize, and manage time effectively.
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 Patience, empathy, and a positive attitude when dealing with customers.
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 Flexibility to work in shifts, including evenings, nights, weekends, and holidays if required
 </li>
 </ul>
 
 
 
 
 
 Preferred Skills:
 
 
 <ul>
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 Fluent or multilingual abilities are a plus.
 </li>
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 Experience in handling customer inquiries via phone, email, and live chat.
 </li>
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 Knowledge of the industry or product line offered by the company.
 </li>
 </ul>
</div>

Customer Service Representative

LINDA CARS

<div>
 
 We are looking for call center representatives to manage our online leads inquiries and handle appointments on a daily basis.
 
 
 
 
 
 Responsibilities
 
 
 
 
 <ul>
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 Answer, screen and forward incoming phone calls
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 Log in online leads and handle appointments in professional manner
 </li>
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 Provide basic and accurate information
 </li>
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 Receive, sort and distribute daily mail/deliveries
 </li>
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 Update calendars and schedule meetings
 </li>
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 Handle customer complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution
 </li>
 <li>
 Keep records of customer interactions, process customer accounts and file documents
 </li>
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 Follow communication procedures, guidelines and policies
 </li>
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 Take the extra mile to engage customers
 </li>
 </ul>
 
 
 
 
 Qualifications
 
 
 
 
 <ul>
 <li>
 1 years experience in automotive industry
 </li>
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 Fluent English speaker and writer
 </li>
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 Multitasking and time-management skills, with the ability to prioritize tasks
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 Communication skills
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 Advanced level of Excel experience
 </li>
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 CRM experience is preferred
 </li>
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 Experience in selling and buying cars is an advantage
 </li>
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 Excellent organizational skills
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 Target achiever
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 Professional attitude and appearance
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 Solid written and verbal communication skills
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 Ability to be resourceful and proactive when issues arise
 </li>
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 Customer service attitude
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 High school degree; additional certification in Office Management is a plus
 </li>
 </ul>
 
 
 
 
 We offer a base salary of AED 3,000 along with a competitive commission structure, with on-target earnings reaching up to AED 7,000 per month.
 
 
 
 
 
 Please note that we will only consider your CV if you meet the above requirements.
 
</div>

Call Center Representative

Elemental Day Surgical Center

Job Title: AI Specialist &ndash; Healthcare Location: DubaiAbout Us: We are a modern Day Surgical Center committed to delivering high-quality, efficient, and patient-centered care. As part of our innovation strategy, we are integrating advanced artificial intelligence solutions to enhance clinical outcomes, streamline operations, and improve patient experience.Role Overview: We are seeking a skilled AI Specialist to design, implement, and manage AI-driven solutions tailored to a surgical care environment. The ideal candidate will bridge healthcare operations and advanced technologies, ensuring compliance, accuracy, and real-world impact.He will implement AI tools into the company&rsquo;s business processes in order to automate operations, improve efficiency, enhance customer service, strengthen marketing and analytics, and optimize internal workflows.Key Responsibilities:<ul><li>Develop and deploy AI models for clinical and operational use (e.g., scheduling optimization, patient triage, predictive analytics)</li><li>Collaborate with medical, administrative, and IT teams to identify AI opportunities</li><li>Integrate AI solutions with existing healthcare systems (EMR/EHR)</li><li>Ensure compliance with healthcare regulations and data privacy standards</li><li>Monitor and continuously improve AI system performance</li><li>Provide training and support to staff on AI tools</li><li>Stay updated on emerging AI trends in healthcare</li></ul>Requirements:<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, AI, Data Science, or related field</li><li>Proven experience in AI/ML development and deployment</li><li>Experience in healthcare or clinical environments preferred</li><li>Strong programming skills (Python, TensorFlow, PyTorch, etc.)</li><li>Knowledge of healthcare data standards and compliance (HIPAA or equivalent)</li><li>Excellent problem-solving and communication skills</li></ul>Preferred Qualifications:<ul><li>Experience with medical imaging, NLP in healthcare, or predictive analytics</li><li>Familiarity with surgical workflows or outpatient care systems</li><li>Understanding of data security and ethical AI practices</li><li>Russian Speaking candidate is added advantage.</li></ul>What We Offer:<ul><li>Competitive salary and benefits</li><li>Opportunity to work at the forefront of healthcare innovation</li><li>Collaborative and supportive work environment</li><li>Professional development and training opportunities</li></ul>How to Apply: Please submit your CV and a brief cover letter outlining your experience and interest in the role to hr@elemental.ae.Job Type: PermanentWork Location: In person

AI Specialist

MB Services FZ LLC

MB Services FZ LLC is currently seeking Creole Customer Service Representatives to join our growing team. We are looking for Dubai-based individuals who are fluent in English and Creole. Please only apply if you have fluency in both languages.As a Creole Customer Service Representative, you will be responsible for handling customer inquiries and providing assistance through various communication channels such as phone, email, and chat. You will also be expected to maintain accurate and up-to-date customer records and provide timely and effective solutions to customer issues. You should also be able to work in rotational shifts. Prior back-office experience will be a plus.<ul><li>Salary: AED 4,000 (Including Bonus)</li><li>Location: Dubai Outsource City (on-site)</li><li>Benefits: 2 Year Employment Visa &amp; Medical Insurance</li></ul>If you are interested in this opportunity and meet the requirements listed above, please submit your resume to hr@mbservices.net. The email subject should be &ldquo;Creole Customer Service Representative&rdquo;.We thank all applicants for their interest, however, only those selected for an interview will be contacted.Job Type: Full-timePay: AED4,000.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>If selected, how soon would you be available to start? Please confirm your notice period or earliest start date.</li><li>Do you accept and acknowledge the total salary of AED 4000 for this position?</li></ul>Experience:<ul><li>Customer Service: 1 year (Preferred)</li></ul>Language:<ul><li>Creole (Required)</li></ul>Location:<ul><li>Dubai (Preferred)</li></ul>Work Location: In person

Creole Customer Service Representative

The First Group

<div>Overview:
<div>
Headquartered in Dubai, UAE, The First Group is a dynamic, integrated global property developer with a fast-growing portfolio of upscale hotels, residential properties, F&amp;B brands and real estate asset management services. Since our launch in 2005, we have carved a highly successful niche offering unrivalled property investment opportunities in high-growth markets to clients from more than 70 countries worldwide.</div><div></div><div> 
We were among the first developers to identify the tremendous potential in providing private investors the opportunity to purchase hotel guestrooms, suites and serviced apartments in our collection of upscale properties located in highly popular locations across Dubai. We back up our success with a list of International Property awards along with strategic partnerships with companies such as Wyndham Hotel group, Millennium Hotels, Emirates Airlines and Jumeirah Hotels and Resorts.</div><div></div> 
To successful candidates, we offer a diverse progressive corporate working environment with clear growth potential along with award winning sales &amp; marketing tools, a state of the art showroom featuring Dubai&rsquo;s only virtual helicopter tour and endorsements from a number of international sporting celebrities.
Job Description:
<h3 class="jobSectionHeader">Job Purpose:</h3><div>
To provide exceptional customer support and service by handling client inquiries, resolving issues, and ensuring a positive customer experience. The role may also involve light outbound calling for follow-ups and client engagement.</div><h3 class="jobSectionHeader">
Key Responsibilities:</h3><ul><li><div>
Handle inbound and outbound calls in a professional manner.</div></li><li><div>
Respond to customer inquiries via phone, email, or other communication channels.</div></li><li><div>
Resolve customer complaints and escalate issues when necessary.</div></li><li><div>
Provide accurate information regarding services, offers, and company updates.</div></li><li><div>
Maintain detailed and accurate records of interactions in the system.</div></li><li><div>
Coordinate with internal teams to ensure timely resolution of customer requests.</div></li><li><div>
Support customer retention initiatives and contribute to enhancing client satisfaction.</div></li></ul>
Desired Skill &amp; Expertise:
<ul><li><div>
UAE National wit Family Book.</div></li><li><div>
Strong communication skills in English and Arabic.</div></li><li><div>
Previous experience in customer service, call center, or administrative roles is preferred.</div></li><li><div>
Ability to multitask, manage time effectively, and work independently.</div></li><li><div>
Tech-savvy with basic computer and CRM knowledge.</div></li></ul></div>

Customer Care Executive (UAE National - Remote Working)

Concentrix

<div>
 
 
 Job Title:
 
 
 
 
 Customer Service Advisor - Arabic and English Speaker - Dubai
 
 
 
 
 Job Description:
 
 
 
 
 Join Concentrix Team today!
 
 
 
 
 Job Description
 
 
 
 
 Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other&rsquo;s success and well-being, proudly united as our &ldquo;game-changers". We're recognized with awards like "World's Best Workplaces," &ldquo;Best Companies for Career Growth,&rdquo; and &ldquo;Best Company Culture,&rdquo; year after year.
 
 
 We&rsquo;re on the lookout for Arabic and English-speaking Customer Representatives (on-site) to join our team of game-changers who engage with customers from top brands that could be from luxury retail, finance, real estate, fashion, healthcare, or another leading-edge industry.
 
 
 We create epic career journeys that empower our people towards greater opportunities and brighter futures. At Concentrix, you belong, you make a difference, and you succeed on your terms.
 
 
 
 
 Career Growth And Personal Development:
 
 
 
 
 This is a great opportunity to reimagine an all-new career journey and develop &ldquo;friends for life&rdquo; at the same time. We&rsquo;ll give you all the training, cutting-edge technologies, and the continuing support you&rsquo;ll need to succeed.
 
 
 Plus, at Concentrix there&rsquo;s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That&rsquo;s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you&rsquo;ve always envisioned.
 
 
 
 
 What You Will Do In This Role:
 
 
 
 
 
 As a Customer Service Representative, you will:
 
 
 
 <ul>
 <li>
 Review customer requests and expectations and respond to them according to their needs and situations
 </li>
 <li>
 Provide customer service support and resolution of routine problems regarding our client's product or services and will interface with their customers via phone, email, chat or social media depending upon the client requirements.
 </li>
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 Develop your tech skills and learn how to use software solutions that improve people&rsquo;s lives
 </li>
 <li>
 Champion better brand experiences for our customers and clients
 </li>
 <li>
 Your qualifications:
 
 
 </li>
 </ul>
 We embrace our game-changers with open arms, people from diverse backgrounds, curious, and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
 
 
 
 
 Concentrix Is a Great Match If You:
 
 
 
 
 <ul>
 <li>
 Bachelor's degree or diploma in any related field
 </li>
 <li>
 Are proficient or bilingual in Arabic and English
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 Are proactive, self-motivated, and solution-oriented
 </li>
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 Can work rotating and weekend shifts
 
 
 </li>
 </ul>
 Don&rsquo;t meet every requirement? No worries. We&rsquo;re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don&rsquo;t check every box, we encourage you to apply anyway. We&rsquo;ll do our best to match you with the right job, whether it&rsquo;s this one or another role.
</div>

Customer Service Advisor - Arabic and English Speaker - Dubai

Rightangled

<div>About Medetone
Medetone is a dynamic and fast-growing online pharmacy that prioritises customer care and innovation in healthcare delivery. We are committed to providing customers a seamless, safe, and efficient service. We offer prescription medications, over-the-counter products, and personalised healthcare services.
Role Overview
We are looking for a confident and motivated Paid Ads Manager specialist to join our ever growing team. The ideal candidate will have extensive experience in setting up and managing paid advertising campaigns across multiple platforms, including Google Ads, Meta Ads, TikTok Ads, and other placement ad networks.
This role requires a deep understanding of digital advertising strategies, campaign optimisation, and budget management to maximise return on ad spend. The PPC Specialist will play a key role in driving customer acquisition, improving conversion rates, and enhancing brand visibility.
Responsibilities<ul><li>
Plan, create, and manage PPC campaigns across Google Ads, Performance Max, Google Merchant Centre, Meta Ads, TikTok Ads, and other relevant platforms.</li><li>
Conduct thorough keyword research and competitor analysis to optimise ad performance.</li><li>
Set up and manage Google Merchant Centre accounts for e-commerce advertising.</li><li>
Continuously monitor, analyse, and optimise campaign performance to improve key metrics</li><li>
Develop and implement A/B testing strategies for ads, landing pages, and audience targeting to enhance performance.</li><li>
Manage and allocate budgets effectively across different campaigns to ensure cost efficiency and maximised ROI.</li><li>
Track, report, and analyse website analytics and PPC initiatives to provide actionable insights.</li><li>
Collaborate with marketing, design, and content teams to align ad strategies with overall business goals.</li><li>
Ensure compliance with platform policies and advertising guidelines in the healthcare space</li></ul> 

Requirements 
<ul><li>
Proven experience as a Paid Ads Manager or in a similar role managing digital advertising campaigns.</li><li>
Expertise in Google Ads, Performance Max campaigns, Google Merchant Centre, Meta Ads, TikTok Ads, and other paid advertising platforms.</li><li>
Strong analytical skills with the ability to interpret data and generate insights to optimise performance.</li><li>
Experience with budget management and maximising ROI on ad spend.</li><li>
Proficiency in keyword research tools, Google Analytics, and ad tracking software.</li><li>
Excellent knowledge of audience targeting, bidding strategies, and ad copy optimisation.</li><li>
Ability to work independently and manage multiple campaigns simultaneously.</li><li>
Strong problem-solving skills and attention to detail.</li><li>
Knowledge of SEO principles and how they complement PPC strategies</li></ul> 

Benefits 
Why Work With Us?
At Medetone, we are committed to creating a dynamic, innovative workplace where every team member has the opportunity to make a real impact. You&rsquo;ll be joining a growing company that&rsquo;s at the forefront of healthcare innovation, with the chance to contribute to exciting projects that are transforming patient care.
What We Offer<ul><li>
Annual discretionary performance bonus</li><li>
Access to cutting-edge technology and tools to support your work</li><li>
Employee discounts on our healthcare products</li><li>
Opportunities for personal and professional development within a forward-thinking company</li></ul></div>

Paid Ads Manager - Dubai

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