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customer care specialist

Smart Research System

Specialist &ndash; Customer Experience- Arabic Speaker OnlyOnly Haelthcare experience will be acceptedSpecialist &ndash; Customer Experience supports the execution of customer experience initiatives by managing feedback systems, data analysis, journey mapping, and reporting activities. The role focuses on gathering actionable insights from customers, tracking key metrics, and assisting in process improvement projects that enhance the overall laboratory experience.This position serves as the analytical and operational backbone of the CX function, ensuring continuous monitoring, documentation, and follow-through of improvement initiatives.Key Responsibilities:Assist in implementing customer experience initiatives across Lab.2- Coordinate with cross-functional teams (Operations, Logistics, IT, Marketing) to gather input and provide updates on CX-related tasks.3- Act as a point of contact for frontline staff on CX feedback and improvement initiatives.4- Support awareness campaigns and training efforts to embed a customer-first culture.5- Prepare weekly/monthly reports and dashboards on CX KPIs and share with the Manager.Qualification:Bachelor&rsquo;s degree in Healthcare Management, Business Administration, or a related field. DESIREDA Master&rsquo;s degree is preferredExperince Required:Required:3-5 years of experience in customer experience, data analysis, service quality, or patient engagement (healthcare/laboratory sector preferred).Pay: AED10,000.00 - AED12,000.00 per monthWork Location: In person

Customer Experience specialist- Arabic Speaker (Healthcare)

Noorka

<div>Noorka Logistics is seeking a dedicated and customer-focused Customer Care Executive to join our team in Dubai. This role is ideal for a professional who is passionate about delivering excellent service, handling client inquiries efficiently, and ensuring a positive customer experience within a fast-paced logistics environment.

Key Responsibilities:
<ul>
<li>Respond to customer inquiries via phone, email, and chat in a timely and professional manner.</li>
<li>Provide accurate information regarding shipments, services, and company processes.</li>
<li>Handle customer complaints and resolve issues effectively.</li>
<li>Coordinate with logistics and operations teams to track shipments and update clients.</li>
<li>Maintain detailed records of customer interactions and service requests.</li>
<li>Follow up with customers to ensure satisfaction and service completion.</li>
<li>Assist in onboarding new clients and guiding them through service procedures.</li>
<li>Identify customer needs and suggest appropriate logistics solutions.</li>
<li>Contribute to improving customer service processes and standards.</li>
</ul>
Requirements:
<ul>
<li>Bachelor&rsquo;s degree or diploma in Business Administration or a related field.</li>
<li>1&ndash;3 years of experience in customer service, preferably in logistics or supply chain.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Strong problem-solving and conflict-resolution abilities.</li>
<li>Proficiency in MS Office and CRM software.</li>
<li>Ability to work under pressure and manage multiple inquiries.</li>
<li>Professional and positive attitude.</li>
</ul>
Skills &amp; Competencies:
<ul>
<li>Strong interpersonal and communication skills</li>
<li>Customer-oriented mindset</li>
<li>Patience and active listening ability</li>
<li>Time management and organizational skills</li>
<li>Ability to work independently and as part of a team</li>
</ul>
At Noorka Logistics, customer satisfaction is a key driver of our success. This Customer Care Executive position in Dubai offers an excellent opportunity to grow your career while contributing to a professional and client-focused logistics company.</div>

Customer Care Executive

Purunity

Purunity is a customer-centric company, growing with the purpose of contributing to the sustainability of our planet through better water and air care.We believe health is life and life is at best when the quality of its essentials such as water and air is improved. Hopefully, in a short while, we envision expanding the Purunity community to each and every corner in the UAE, so that everyone can enjoy improving their quality of life with the ultimate form of drinking water, indoor air and shower experience.At Purunity, we are continually looking for talented people who can perform and thrive in a fast-paced, creative workplace. We would like to extend a warm welcome to a Customer Service Representative at Purunity.Responsibilities<ul><li>Handling incoming enquiries through phone, whatsapp and email</li><li>Managing current customer's accounts</li><li>Arranging maintenance and technical services for clients</li><li>Coordinating with sales and technical department</li></ul>Skills &amp; Competencies<ul><li>Excellent communication skills</li><li>Strong negotiation and interpersonal capabilities</li><li>Positive and can-do attitude</li><li>Self-motivated and comfortable working with little to no direction</li><li>Adaptable to technology/software</li><li>Capable of networking and building professional relationships with potential clients</li><li>Must be able to prioritize and plan work activities as to use time efficiently</li><li>Collaborative mindset and a team player</li></ul>Requirements<ul><li>Proven work experience in call center or customer service</li><li>Arabic speaking candidates preferred with fluency in English.</li><li>Bachelor&rsquo;s degree in business or a related field</li></ul>Perks &amp; BenefitsAt Purunity, we highly believe that our people are our biggest asset, and our culture is our strongest factor.The benefits you can expect at Purunity includes:<ul><li>Competitive salary package</li><li>Performance-based bonus</li><li>Medical insurance coverage</li><li>Career development</li></ul>Where your career can go at Purunity is only limited by your enthusiasm, passion, and creativity. We significantly promote career development activities and offer a variety of chances for professional and personal experiences thanks to our diversified workforce.Purunity is an equal opportunity employerJob Types: Full-time, PermanentPay: AED4,000.00 - AED4,500.00 per monthApplication Question(s):<ul><li>Are you able to join immediately?</li></ul>Location:<ul><li>Dubai (Required)</li></ul>Work Location: In person

Customer Care Representative

Tesla

<div>What to Expect<div>
Our Tesla Support Advisors aren't just technically gifted, they are also great communicators who put the customer first. As a Tesla Support Advisors, your role will be to guide our existing and future customers and create an exciting, memorable and best in class experience.
You will join an international and diverse team supporting our mission to accelerate the world&rsquo;s transition to sustainable energy and mobility.
Your main responsibilities will be to support customers, offering them guidance about their Tesla Products. We want every customer to feel valued and informed, about our innovative products. You can help to deliver customer support in a way that creates an outstanding experience that represents the Tesla brand values.</div> 
What You'll Do<div><ul><li>
Represent: You will be a first line representative of our brand, mission and products</li><li>
Support: By addressing customer concerns promptly via telephone, chat, you will be part of a big change in customer service as we know it. You possess strong interpersonal skills and are aware of the appropriate behavior when supporting diverse types of customers</li><li>
Evaluate &amp; Resolve: You will evaluate the needs of customers and work in a creative, pro-active manner to resolve roadside, technical and general support enquiries. You educate owners on their vehicles and energy products, and guide or troubleshoot them through inquiries they have related to purchase, ownership, or at any part in their journey &ndash; across all products/services</li><li>
Inform &amp; Educate: You will educate customers about Tesla&rsquo;s innovative products and services and inform are able to inform customers on the best possible purchase and/or servicing need</li><li>
Coordinate: You will coordinate quickly and precisely with various stakeholders to determine best course of action for all support activities</li><li>
Communicate: You will handle customer concerns with professionalism, urgency and escalate matters that require senior management concurrence in a timely manner to line management. Collaborate with other internal stakeholders to facilitate smooth customer experience pre and during ownership</li><li>
Administer: As part of a data-driven company, attention to detail is key to helping us do better. You will use our Customer Relationship Management software and other tools to keep an accurate record of support cases and communications</li><li>
Continuous Improvement: You are aware of sales opportunities for service, subscriptions, accessories and are always trying to improve what and how we serve our (existing or future) customers in the best possible way</li></ul></div> 

What You'll Bring<div><ul><li>
A brand ambassador: you have a genuine affection for Tesla&rsquo;s products and mission. Especially keeping up with EV industry trends and local incentives. Ability to understand and convey business issues and technical concepts</li><li>
Digitally savvy. We want to offer our existing and future customers an omnichannel experience. This will mean a multitude of channels, from phone to chat, SMS and potentially video</li><li>
Positive, enthusiastic and passionate</li><li>
Able to demonstrate experience within a Customer Service environment (customer-facing or related roles in the automotive, helpdesk, hospitality, roadside assistance, emergency dispatch or similar industry</li><li>
A fast learner. We do not expect you to be an expert on day one and our dedicated training team will upskill you quickly</li><li>
A flexible team player: You like collaborating closely with different kinds of people and can work in shifts to support your team. This may include weekends as well as morning and evening shifts</li><li>
A multi-tasker: You thrive in an ever-changing and fast-moving environment, prioritize effectively and can manage multiple work streams at once</li><li>
Keen to work with an astute attention to detail</li><li>
Fluent in Arabic and English. Additional languages are a plus</li><li>
Must have had a full driver's license for a minimum of 2 years</li></ul></div> 
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. 
 
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.</div>

Tesla Support Advisor - Dubai

SearchPlus HR

<div>SearchPlus HR is pleased to partner with a prestigious Private Healthcare Group to seek a highly skilled Specialist Prosthodontist. This role offers the opportunity to work within a supportive, state-of-the-art private healthcare environment dedicated to delivering exceptional patient care.
As a Specialist Prosthodontist within this Private Healthcare Group, you will provide advanced prosthodontic treatments, focusing on restoring oral function and aesthetics through bespoke dental solutions. You will work alongside a multidisciplinary team of healthcare professionals to ensure holistic patient outcomes and enhance patient satisfaction.
Key Responsibilities<ul>
<li>Assess and diagnose patients requiring complex prosthodontic care.</li>
<li>Design, fabricate, and fit custom dental prostheses including crowns, bridges, dentures, and implants tailored to individual patient needs.</li>
<li>Collaborate with dental technicians and other specialists to optimize treatment plans and patient outcomes.</li>
<li>Provide expert advice and education to patients on prosthetic care and maintenance.</li>
<li>Maintain high standards of clinical governance and comply with private healthcare protocols.</li>
<li>Stay informed about the latest innovations in prosthodontics and integrate new techniques into practice.</li> 
</ul> 
 
Requirements 
<ul>
<li>Degree in Dentistry (DDS or DMD) with formal specialist qualification in Prosthodontics.</li>
<li>Current registration and license to practice as a Specialist Prosthodontist.</li>
<li>Proven experience working in a private healthcare setting, preferably within a multidisciplinary team.</li>
<li>Strong clinical skills with a commitment to delivering patient-centered care.</li>
<li>Excellent communication abilities, with a focus on patient education and interdisciplinary collaboration.</li>
<li>Detail-oriented approach ensuring precision in dental prostheses fabrication.</li>
<li>Commitment to ongoing professional development and knowledge of current best practices in prosthodontics.</li> 
</ul> 
 
Benefits 
Good salary packages plus other standard benefits like accommodation, annual air tickets, family benefits, medical insurance, etc.</div>

Specialist Prosthodontist - Private Healthcare Group

help AG

<div>Help AG is looking for a talented and experienced Service Renewals Specialist (UAE National) who will be working in our Service Operations Team and taking care of commercial and administrative tasks related to information security services. The Service Renewals Specialist creates, documents and processes service contract and ensures timely renewal of these contracts. The role works closely with the Business Development team and prepares / provides all information required for contracts closing and renewal. The position is responsible for identifying upselling and cross selling opportunities in existing business contracts. The Service Operations Specialist takes care of the contract assets and keeps information up to date at any time. 
Responsibilities<ul><li>
Assist contract renewals and service contracts opportunities.</li><li>
Support Business Development Manager in renewals and service business.</li><li>
Maintain customer, asset and contract information.</li><li>
Assist in getting quotations from vendors/suppliers.</li><li>
Assist in proposals and contract drafts for customers.</li><li>
Follow up with vendors for price quotes for renewal.</li><li>
Follow up task to be handled on behalf of other BDM.</li><li>
Create asset list on SharePoint for our customers.</li><li>
Answer business phone calls</li></ul> 
Qualifications &amp; Skills<ul><li>
1-5 years of experience in IT industry</li><li>
Experience working with IT distributors and vendors.</li><li>
Graduate in Business administration or finance or accounting or logistics and procurement.</li><li>
Basic computer skills</li><li>
Excellent Microsoft office skills.</li><li>
Calculation skills - dealing with renewal figures.</li><li>
Arabic reading and writing skill will be added advantage.</li><li>
Fast learner.</li><li>
Self-motivation and eagerness to learn.</li><li>
Good vision, creativity and problem-solving skills.</li><li>
Team player.</li><li>
Organized and structured way of working.</li></ul> 
Benefits<ul><li>
Health insurance with one of the leading global providers for medical insurance.</li><li>
Career progression and growth through challenging projects and work.</li><li>
Employee engagement and wellness campaigns activities throughout the year.</li><li>
Excellent learning and development opportunities.</li><li>
Inclusive and diverse working environment.</li><li>
Flexible/Hybrid working environment.</li><li>
Open door policy.</li></ul>
About Us
Help AG is the cybersecurity arm of e&amp; enterprise (formerly Etisalat Digital) and provides leading enterprise businesses and governments across the Middle East with strategic consultancy combined with tailored information security services and solutions that address their diverse requirements, enabling them to evolve securely with a competitive edge.
Present in the Middle East since 2004, Help AG was strategically acquired by e&amp; (formerly Etisalat Group) in Feb 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.
Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and cybersecurity focused. With best-of-breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.</div>

Service Renewals Specialist (UAE National)

Concentrix

<div>
 
 
 Job Title:
 
 
 
 
 Customer Service Advisor - Arabic and English Speaker - Dubai
 
 
 
 
 Job Description:
 
 
 
 
 Join Concentrix Team today!
 
 
 
 
 Job Description
 
 
 
 
 Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other&rsquo;s success and well-being, proudly united as our &ldquo;game-changers". We're recognized with awards like "World's Best Workplaces," &ldquo;Best Companies for Career Growth,&rdquo; and &ldquo;Best Company Culture,&rdquo; year after year.
 
 
 We&rsquo;re on the lookout for Arabic and English-speaking Customer Representatives (on-site) to join our team of game-changers who engage with customers from top brands that could be from luxury retail, finance, real estate, fashion, healthcare, or another leading-edge industry.
 
 
 We create epic career journeys that empower our people towards greater opportunities and brighter futures. At Concentrix, you belong, you make a difference, and you succeed on your terms.
 
 
 
 
 Career Growth And Personal Development:
 
 
 
 
 This is a great opportunity to reimagine an all-new career journey and develop &ldquo;friends for life&rdquo; at the same time. We&rsquo;ll give you all the training, cutting-edge technologies, and the continuing support you&rsquo;ll need to succeed.
 
 
 Plus, at Concentrix there&rsquo;s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That&rsquo;s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you&rsquo;ve always envisioned.
 
 
 
 
 What You Will Do In This Role:
 
 
 
 
 
 As a Customer Service Representative, you will:
 
 
 
 <ul>
 <li>
 Review customer requests and expectations and respond to them according to their needs and situations
 </li>
 <li>
 Provide customer service support and resolution of routine problems regarding our client's product or services and will interface with their customers via phone, email, chat or social media depending upon the client requirements.
 </li>
 <li>
 Develop your tech skills and learn how to use software solutions that improve people&rsquo;s lives
 </li>
 <li>
 Champion better brand experiences for our customers and clients
 </li>
 <li>
 Your qualifications:
 
 
 </li>
 </ul>
 We embrace our game-changers with open arms, people from diverse backgrounds, curious, and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
 
 
 
 
 Concentrix Is a Great Match If You:
 
 
 
 
 <ul>
 <li>
 Bachelor's degree or diploma in any related field
 </li>
 <li>
 Are proficient or bilingual in Arabic and English
 </li>
 <li>
 Are proactive, self-motivated, and solution-oriented
 </li>
 <li>
 Can work rotating and weekend shifts
 
 
 </li>
 </ul>
 Don&rsquo;t meet every requirement? No worries. We&rsquo;re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don&rsquo;t check every box, we encourage you to apply anyway. We&rsquo;ll do our best to match you with the right job, whether it&rsquo;s this one or another role.
</div>

Customer Service Advisor - Arabic and English Speaker - Dubai

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