digital marketing specialist Jobs in Dubai

digital marketing specialist

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customer service representative Jobs in Dubai

customer service representative

customer care specialist

Like Home by Dar Al Zain

Role Description:As a Customer Service Specialist, you will be the primary point of contact for our customers, providing support, resolving inquiries, and ensuring a positive experience with our company. You will work closely with customers, internal teams, and external partners to address customer needs and exceed their expectations. This role requires strong communication skills, problem-solving abilities, and a dedication to delivering exceptional customer service. Fluency in Arabic and English is required.Key Responsibilities:1. Customer Support: Provide timely and professional assistance to customers via phone, email, chat, or in-person interactions. Address customer inquiries, requests, and concerns regarding products, services, orders, billing, returns, and other related issues.2. Issue Resolution: Troubleshoot and resolve customer issues and complaints in a timely and effective manner. Investigate problems, identify root causes, and propose solutions to meet customer needs and resolve issues satisfactorily.3. Order Management: Process customer orders, including order entry, tracking, status updates, and fulfillment. Coordinate with internal departments, vendors, and logistics partners to ensure accurate and on-time delivery of orders.4. Product Knowledge: Develop a deep understanding of our products/services, features, benefits, and pricing. Educate customers about product specifications, usage guidelines, and warranty information to help them make informed purchasing decisions.5. Customer Feedback: Gather and analyze customer feedback, suggestions, and complaints. Compile feedback reports and share insights with relevant departments to improve products, services, and customer experiences.6. Documentation and Reporting: Maintain accurate records of customer interactions, transactions, and inquiries in the customer relationship management. Generate reports and metrics to track customer service performance and identify areas for improvement.7. Cross-functional Collaboration: Collaborate with sales, marketing, operations, and other internal teams to ensure alignment and consistency in customer interactions. Communicate customer feedback, trends, and insights to relevant stakeholders to drive business improvements.8. Customer Engagement: Proactively engage with customers to build relationships, foster loyalty, and promote customer retention. Follow up with customers after inquiries or purchases to ensure satisfaction and address any additional needs or concerns.Qualifications:1. Fluency in Arabic and English is required2. High school diploma or equivalent. Bachelor's degree preferred.3. Proven experience in customer service roles, preferably in a retail, e-commerce, or customer-facing environment.4. Excellent communication and interpersonal skills, with a customer-centric mindset.5. Strong problem-solving abilities and a commitment to resolving customer issues effectively.6. Ability to multitask, prioritize tasks, and manage time efficiently in a fast-paced environment.7. Proficiency in computer skills and experience with customer service software, and Microsoft Office suite.8. Positive attitude, empathy, and patience when dealing with customers.Flexibility to work evenings, weekends, and holidays as needed.Job Types: Full-time, Permanent

Female Customer Service Specialist

<div>
 
 Viu MENA is looking for a
 
 Customer Support Executive
 
 to join our team!
 
 
 
 
 
 If you have experience in the
 
 streaming industry
 
 , know your way around
 
 Zendesk
 
 and social media management tools &mdash;
 
 experience with Braze CRM is a strong plus
 
 &mdash; we&rsquo;d love to hear from you!
 
 
 
 
 
 We&rsquo;re looking for someone with a
 
 positive, energetic attitude
 
 and a passion for delivering great customer experiences.
 
 
 
 
 
 
 Your Role
 
 
 <ul>
 <li>
 Customer Support: Respond to customer queries promptly and engage with them using social media channels; collaborate across departments and technical team to address customers issues and complaints
 </li>
 <li>
 Social Media Monitoring: Monitor customer complaints on social media and provide assistance as needed
 </li>
 <li>
 Feedback Sharing: Share relevant customer feedback to contribute to the improvement of our offerings
 </li>
 <li>
 Multi-channel Management: Manage customer conversations across social media and all support channels.5. 6. 7. 8. Ensure Seamless Customer Experience: Drive a positive and seamless customer experience to enhance brand sentiment
 </li>
 <li>
 Product Knowledge Mastery: Develop an in-depth understanding of our offerings to provide informative support and personalized recommendations to customers
 </li>
 <li>
 Collaborative Improvement: Collaborate with customer-success and product teams to contribute to ongoing initiatives aimed at enhancing services and customer satisfaction
 </li>
 <li>
 Record Management: Maintain accurate records of customer interactions, documenting steps taken to efficiently resolve issues
 </li>
 </ul>
 
 
 
 
 
 
 
 
 To Succeed in this Role
 
 
 <ul>
 <li>
 BSc in Business management, IT, or relevant diploma from a reputable university.
 </li>
 <li>
 2-5 years&rsquo; experience in customers-facing roles with a proven track record of delighting customers and exceeding their expectations in a similar customer service/care role. Familiarity with digital native industry is considered a plus.
 </li>
 <li>
 Excellent writing and editing skills in Arabic and English.
 </li>
 <li>
 Experience using customer service software and remote support tools.
 </li>
 <li>
 Excellent communication and problem-solving skills.
 </li>
 <li>
 Strong multi-tasking abilities.
 </li>
 <li>
 Proficiency in using social media channels as a customer support channel; deep knowledge of social media trends, hashtags.
 </li>
 <li>
 Collaborate efficiently with cross-functional teams, particularly the Marketing team.
 </li>
 </ul>
 
 
</div>

Customer Support Executive

CREDITCARE CREDIT MANAGEMENT LLC

Company: CreditCare Credit Management LLC Location: Dubai, UAE Salary: Up to AED 3,000/month Gender: Female Only Employment Type: Full-time Join Date: ImmediateJob Description:We are looking for female candidates to join our team as Customer Care Executives. This role requires strong communication, negotiation, and sales skills. You will act as the liaison between customers and banks to help resolve their bank liabilities, negotiate settlements, and offer debt management solutions.Responsibilities:<ul><li>Speak with customers to understand their financial situation</li><li>Contact and negotiate with banks on behalf of customers for liability settlements or restructuring</li><li>Prepare and submit financial documentation to banks</li><li>Explain our debt management services to potential clients</li><li>Convert leads into sales and onboard clients</li><li>Follow up regularly with clients and banks for status updates</li><li>Maintain records and case status in CRM</li></ul>Requirements:<ul><li>Female candidate, currently based in UAE</li><li>Strong communication skills (English required; Arabic is a plus)</li><li>Basic understanding of banking products and liabilities (credit cards, loans, etc.)</li><li>Previous experience in customer service, collections, sales, or debt management preferred</li><li>Confident, responsible, and able to work independently</li><li>Ability to handle difficult conversations with professionalism</li></ul>What We Offer:<ul><li>Salary up to AED 3,000</li><li>Commission &amp; incentives based on performance</li><li>Growth opportunities within the company</li><li>Supportive work environment</li><li>Training provided on negotiation and financial restructuring</li></ul>Job Types: Full-time, PermanentPay: AED3,000.00 - AED4,000.00 per monthJob Types: Full-time, PermanentPay: Up to AED3,000.00 per monthJob Types: Full-time, PermanentPay: AED3,000.00 - AED3,500.00 per month

Female Customer Support Specialists

ELISE COSMETIC TRADING CO.LLC

Job Summary:We are looking for an experienced Hair Product Specialist with a strong background in hair care products and treatments, as well as expertise in online order management, e-commerce, customer service, and logistics. This role requires a passion for beauty and hair care along with the ability to efficiently manage order fulfillment processes.Key Responsibilities:Provide expert advice on hair care products and treatments.Stay updated on industry trends and product innovations.Assist customers with product selection, inquiries, and after-sales support.Manage and process online orders accurately and efficiently.Coordinate with courier companies for shipping, tracking, and resolving delivery issues.Maintain inventory levels and update product listings on e-commerce platforms.Collaborate with the marketing team for promotions and content creation.Analyze sales data to enhance product performance and customer engagement.Qualifications:1-2 years of experience in hair care, beauty, or cosmetics.Strong knowledge of hair care products and treatments.Excellent communication and customer service skills.Experience with e-commerce platforms like Shopify, WooCommerce, or Amazon.Familiarity with logistics and shipping management.Strong organizational and multitasking abilities.Basic marketing and social media content creation skills are a plus.Preferred:Female.Can Speak English/ArabicPrevious e-commerce and logistics experience in a beauty or hair care brand.Job Types: Full-time, PermanentLanguage:<ul><li>Arabic (Preferred)</li></ul>

Sales Coordinator ( female)

JD.COM

<div>
 <ul>
 <li>
 Handling customer complaints and troubleshooting issues with products or services
 </li>
 <li>
 Following up with clients or customers by phone, web chat or email to check that they&rsquo;re still satisfied with their purchases or services received
 </li>
 <li>
 Accessing databases to retrieve account information for customers
 </li>
 <li>
 Letting customers know about additional products or services that might benefit them
 </li>
 <li>
 Escalating queries and concerns when necessary
 </li>
 <li>
 Updating customer records following each contact
 </li>
 <li>
 Staying up to date on the latest products and services an organization provides
 </li>
 </ul>
 
 
 
 
 
 
 Skills Required :-
 
 
 
 
 1. Proficiency in English and Chinese;
 
 
 2. Customer service experience;
 
 
 3. Experience in warehousing or logistics preferred;
 
</div>

Customer Service Specialist

Milele

<div>
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Act as the main point of contact for customers, handling inquiries and requests both online (emails, social media, live chat) and offline (calls, in-person meetings).
 </li>
 <li>
 Ensure a smooth customer journey across all touchpoints from initial engagement to vehicle delivery and after-sales support.
 </li>
 <li>
 Resolve customer issues promptly, professionally, and effectively, maintaining high satisfaction scores.
 </li>
 <li>
 Proactively follow up with customers to assess their experience and identify opportunities for service improvement.
 </li>
 <li>
 Maintain accurate and detailed records of customer interactions, transactions, and feedback in CRM systems.
 </li>
 <li>
 Work closely with sales, logistics, and operations teams to ensure timely updates and clear communication with customers.
 </li>
 <li>
 Develop strategies to strengthen existing relationships and encourage repeat business.
 </li>
 <li>
 Analyze customer feedback and present insights to management for continuous improvement initiatives.
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Experience: 2 to 3 years in customer service, client relations, or a similar role (experience in automotive, export, or logistics is a plus).
 </li>
 <li>
 Skills:
 </li>
 <ul>
 <li>
 Strong communication and interpersonal abilities.
 </li>
 <li>
 Problem-solving mindset with a customer-first approach.
 </li>
 <li>
 Proficiency in CRM tools and Microsoft Office Suite.
 </li>
 <li>
 Ability to manage multiple tasks and prioritize effectively.
 
 </li>
 </ul>
 <li>
 Qualities:
 </li>
 <ul>
 <li>
 Professional, empathetic, and proactive attitude.
 </li>
 <li>
 Detail-oriented with strong organizational skills.
 </li>
 <li>
 Capable of building rapport and maintaining long-term professional relationships.
 
 
 </li>
 </ul>
 </ul>
</div>

Customer Experience Specialist

Best Printing Press

&middot; Attracts potential customers by answering product and service questions.&middot; Process orders &amp; sending quotations.&middot; Coordination with Designers, Production &amp; Logistics Team.&middot; Prepare correspondences and fulfill customer needs to ensure smooth Delivery&middot; Customer satisfaction &amp; maintain rapport for future business.Qualifications &amp; Eligibility&middot; 2 years experience in BPO / Tele-calling/ Tele Marketing / Tele Sales/ Customer Service (UAE or Own Country Experience)&middot; Excellent communication skills (written/ verbal).&middot; Excellent customer service skills.&middot; Immediate Joiners (Visit visa / Cancelled visa).Interview Location: Warehouse no. 14, Quoz, Interchange 3, Al Road, Exit Number 43 &ndash; Dubai. https://maps.app.goo.gl/7PfVJ7wm4rP8Uwyp9Contact Information: If you have any questions, please whats app us at 0505224651 or email rohit@veesham.comPerks &amp; Benefits: Salary + Overtime+ Accommodation + Transportation + Visa + MedicalPlease carry cv and update on your availability before coming.Job Types: Full-time, PermanentPay: AED 2,000 - 2,500.00- per monthJob Types: Full-time, PermanentPay: AED2,000.00 - AED2,500.00 per month

Outbound Sales Representative- Female's (Walk-in Interview)

Explore 2793+ Customer care specialist in Dubai this September. Find roles across top companies and apply now to boost your career.