digital marketing specialist Jobs in Dubai

digital marketing specialist

sales coordinator

sales consultant

customer service representative Jobs in Dubai

customer service representative

telesales representative

customer care specialist

Trustbend Logistics

<div>At Trustbend Packers &amp; Movers, we prioritize customer satisfaction by delivering seamless relocation services with efficiency and care. To further enhance our customer experience, we are looking for a dedicated and professional Customer Care Executive to join our team in Dubai. This role is ideal for individuals with excellent communication skills and a passion for solving customer queries effectively.

 Key Responsibilities:
<ul>
<li>Handle incoming calls, emails, and customer inquiries promptly and professionally.</li>
<li>Provide detailed information about company services, pricing, and processes.</li>
<li>Coordinate with operations and logistics teams to ensure timely service delivery.</li>
<li>Manage customer complaints and resolve issues with efficiency and empathy.</li>
<li>Maintain accurate customer records and update the database regularly.</li>
<li>Follow up with customers to ensure satisfaction after services are completed.</li>
<li>Support in building long-term relationships with clients by offering excellent service.</li>
<li>Prepare daily, weekly, and monthly reports on customer interactions.</li>
</ul>
 Requirements:
<ul>
<li>Previous experience as a Customer Care Executive or in a similar customer service role.</li>
<li>Strong communication and interpersonal skills.</li>
<li>Ability to multitask and handle customer issues calmly under pressure.</li>
<li>Proficiency in MS Office and customer management systems.</li>
<li>Fluency in English; knowledge of additional languages is an advantage.</li>
<li>High school diploma or higher education qualification.</li>
</ul>
Joining Trustbend Packers &amp; Movers in Dubai as a Customer Care Executive gives you the opportunity to build lasting customer relationships while supporting a reputable logistics and relocation company. If you are enthusiastic about delivering top-quality customer service, we encourage you to apply and grow with us.</div>

Customer Care Executive

packwell movers

Urgently hiring customer care cum tele sales executive for a homecare facility in Dubai.We are looking for a dynamic and empathetic Customer Care &amp; Tele Sales Executive to join our growing home healthcare team. You will be the first point of contact for our clients, responsible for handling inquiries, offering solutions, and converting leads into service bookings.Key Responsibilities:<ul><li>Answer inbound calls and follow up with potential clients.</li><li>Promote our home healthcare services to prospective customers.</li><li>Maintain client records and update CRM systems.</li><li>Provide excellent after-sales support and address customer queries.</li><li>Coordinate with the healthcare team to schedule appointments.</li><li>Achieve sales and customer service targets.</li></ul>Requirements:Proven experience in tele sales or customer service (healthcare experience is a plus).Excellent communication and interpersonal skills.Ability to multitask and handle a fast-paced environment.Proficiency in local language (arabic) and English.Basic computer knowledge (CRM systems preferred).Fixed salary 2500 AED.Its a work at office job.Company location Alqusais, DubaiMust be willing to join in a short notice.Job Types: Full-time, 9.00 AM to 6.00 PM (preferred Female )Job Type: Full-timePay: AED2,500.00 - AED3,000.00 per month

Customer Care &Tele sales executive

<div>Join DHL Express UAE &ndash; The World&rsquo;s Most International Company
Would you like to be part of the most international company in the world? A company that has been connecting people and businesses across borders since 1969 and operates in more than 220 countries and territories?
At DHL Express UAE, we&rsquo;re not just delivering packages&mdash;we&rsquo;re delivering promises, possibilities, and progress. As a proud member of the DHL Group, we pioneer cross-border express shipping and play a vital role in connecting the UAE to the world.
Whether it's supporting global trade or making someone&rsquo;s day with a personal delivery, every role at DHL Express makes a difference. If you're passionate about logistics, innovation, and being part of a purpose-driven team&mdash;then this is your sign.
Don&rsquo;t just work. Belong. Grow. Thrive.<div> 
Join our incredible journey at DHL Express UAE.</div><div></div><div> 
Job Purpose:</div><div></div><div> 
The Call Centre Advisor is responsible for answering customer calls and inquiries ensure customers bookings and traces are actioned as per network standards and provide a competent, courteous, efficient and proactive point of contact for customers both internal and external. The advisor is also responsible in helping to achieve revenue targets through effectively promoting and selling DHL&rsquo;s products and value added services.</div><div></div><div> 
Key Responsibilities:</div><div><ul><li>
To accept and register customer bookings for a range of DHL services and accurately input relevant booking data into DHL applications
</li><li>Knowledgeably offer customers the most suitable DHL service based on their unique needs, and actively attempting to close the transaction by converting their enquiries and securing their bookings.
</li><li>Identify potential for selling additional services and products (e.g. Insurance, time definite delivery, packaging, account facilities, etc) during the course of interacting with customers and proactively sells these to secure additional/new revenue sources for DHL. This includes asking customers the appropriate questions to match their needs against value-added services, professionally offering and convincing them on the benefits of the services, handling their objections or reservations (if any) and closing the transaction by successfully securing their purchase of the offered services.
</li><li>To effectively respond to all customer enquiries regarding DHL&rsquo;s services, by consistently and confidently providing customers with accurate information on prices, transit times, customs paperwork requirements, packaging, country-specific requirements (including potential customs clearance delays), straight forward account and sales questions. To lodge a trace when necessary ensuring that the customer receives service from Customer care regarding their issue.
</li><li>Exercise professionalism and provide first class customer service bearing in mind that all DHL customers have an express requirement, and are looking for immediate and hassle-free solutions.
</li><li>Confidently and knowledgeably handle customer complaints while maintaining composure, and take all possible actions to resolve issues to the customers&rsquo; expectations without compromising DHL&rsquo;s position by over-committing to customers , or being unrealistic in what is offered.
</li><li>Ensuring that all interactions with customers are in accordance with the Mystery Shopper guideline scripts.
</li><li>Liaise with all DHL employees in a professional and cooperative manner at all times, and consistently strive to promote a positive team spirit and adhering to DHL&rsquo;s values at all times.
</li><li>Undertake any other related tasks or responsibilities as reasonably directed or required.
</li><li>Highlight areas for improvement with suggested solutions to improve DHL&rsquo;s procedures, technology and service to positively enhance our customers&rsquo; experience with DHL.</li></ul></div><div></div><div> 
Requirements:</div><div></div><div><div> 
Essential</div></div><ul><li> Previous experience dealing with a wide range of customers face to face or over the phone in busy service industries</li><li> Excellent spoken and written command of the English language with a cheerful, confident, professional and courteous tone</li><li> Excellent interpersonal skills and relates well with a wide range of people/customers
</li><li> Experience in resolving straight forward customer conflict</li><li> Demonstrated excellent attention to detail</li><li> Demonstrated ability to work effectively as part of a busy team</li><li> Basic computer skills including the ability to navigate around a computer</li><li> Ability to work flexible rostered hours, including scheduled breaks</li><li> Working knowledge of Microsoft Office</li><li> Tolerance for stress in a fast paced working environment</li></ul><div> 
Desirable</div><ul><li>
Previous call center experience</li><li>
Previous experience of telephone and/or electronic order booking systems
</li><li>Demonstrable success in achieving targets through selling services and products</li><li>
Essential</li><li>
A minimum of grade 10 schooling or equivalent</li><li>
High school certificate</li></ul></div><div></div>

Call Center Advisor

Junior Couture

ResponsibilitiesCustomer Service duties and responsibilities generally include:<ul><li>Answering phone calls, emails, and chat inquiries from customers.</li><li>Responding promptly to customer questions, requests, and complaints in a professional manner.</li><li>Guiding customers through basic troubleshooting or setup processes on the website or mobile app.</li><li>Assisting clients with processing payments.</li><li>Booking courier services for customer deliveries and returns, and following up on the status of shipments.</li><li>Providing Arabic translation support to ensure clear communication for Arabic-speaking customers.</li><li>Maintaining accurate records of customer interactions and transactions.</li><li>Escalating unresolved issues to the appropriate department for further support.</li></ul>Job Types: Full-time, Part-timePay: Up to AED1.00 per monthExpected hours: 25 per weekAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>Do you have Family Book ?</li></ul>

Customer Service Representative - Emirati

ELISE COSMETIC TRADING CO.LLC

Job Summary:We are looking for an experienced Hair Product Specialist with a strong background in hair care products and treatments, as well as expertise in online order management, e-commerce, customer service, and logistics. This role requires a passion for beauty and hair care along with the ability to efficiently manage order fulfillment processes.Key Responsibilities:Provide expert advice on hair care products and treatments.Stay updated on industry trends and product innovations.Assist customers with product selection, inquiries, and after-sales support.Manage and process online orders accurately and efficiently.Coordinate with courier companies for shipping, tracking, and resolving delivery issues.Maintain inventory levels and update product listings on e-commerce platforms.Collaborate with the marketing team for promotions and content creation.Analyze sales data to enhance product performance and customer engagement.Qualifications:1-2 years of experience in hair care, beauty, or cosmetics.Strong knowledge of hair care products and treatments.Excellent communication and customer service skills.Experience with e-commerce platforms like Shopify, WooCommerce, or Amazon.Familiarity with logistics and shipping management.Strong organizational and multitasking abilities.Basic marketing and social media content creation skills are a plus.Preferred:Female.Can Speak English/ArabicPrevious e-commerce and logistics experience in a beauty or hair care brand.Job Types: Full-time, PermanentLanguage:<ul><li>Arabic (Preferred)</li></ul>

Sales Coordinator ( female)

GENIE

The Role
 My client is looking for a confident, sales-driven team member to join as a Sales Coordinator / Call Centre Associate. You’ll be the first point of contact for clients, handling enquiries, making outbound calls, and encouraging customers to book and return for more premium beauty treatments and wellness services. What you’ll do: * Answer calls, WhatsApps & emails with professionalism and warmth * Reach out to existing clients to upsell treatments & packages * Manage bookings and follow up to ensure a smooth client journey * Hit sales targets while delivering exceptional customer service
 
Requirements
 What you'll need: * Experience in sales, customer service, or call centre roles (beauty/aesthetics industry preferred) * Confident, persuasive communicator and not afraid of getting on the phone * Driven, target focused and passionate about customer care
 
About the company
 Genie is a highly specialist recruitment company covering the consumer industry. Born from a pure passion for the sector we work tirelessly to match the right candidates for the role and work in a partnership approach with our clients. We have built up years of experience and have a deep understanding of the challenges for both candidates and clients. Our specialist areas cover: FMCG, Retail, E-Commerce/Apps, Food & Beverage and Hospitality Sectors. Regions: Middle East, North Africa & Asian Markets.

Sales Coordinator / Call Centre Associate

Al-Futtaim

<div>Job Requisition ID: 171348
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 


Overview of the role:

To provide exceptional front-line customer service that enhances the shopping experience for all visitors to the retail center. The role involves welcoming guests, addressing inquiries and concerns, offering accurate information about the mall&rsquo;s services, stores, and promotions, and ensuring that all customer interactions reflect the mall's commitment to service excellence. The customer service staff also supports daily operations by coordinating with internal teams and tenants, contributing to a safe, friendly, and customer-focused environment 


What you will do:

Responsible for:

Customer Service:

Responsible for delivering exceptional customer service to all visitors, with sensitivity to cultural differences and an understanding of diverse customer expectations.

Site Knowledge:

Responsible for developing an in depth understanding of the retail centre to assist to any customer queries

Mall Collaterals:

Responsible for maintaining adequate stock of mall collaterals.

Resolution of Problem:

Responsible for proactively resolving customer complaints/ issues within the delegated level of authority.

Coordination:

Coordinate with other departments within the mall, with respect to any issues relevant to these areas.

Sales:

Provide Gift Card and Business Service Suppor

Management Support:

Provide support to the inter-departments at DFCM so as to provide management front line data to understand public opinion, gauge visitor experience or make business and marketing decisions

Emergency Aid and Response Team Member:

Provide basic level first aid services and emergency assistance to the customer. 


Job Context:

This role is responsible for delivering a high standard of customer service in a professional, courteous, and efficient manner, reflecting the company's commitment to excellence within the shopping centre industry. As the face of Dubai Festival City Mall, the Customer Service staff will handle all visitor inquiries and assistance with a friendly and solution-oriented approach. The role requires strict adherence to the Customer Service Guidelines and full compliance with all HR policies and procedures. 


Required skills to be successful:

Job-Specific Skills:
<ul><li>Customer Service Excellence</li>
<li>Verbal and written communication</li>
<li>Problem Solving and Complaint Handling</li>
</ul><ul><li>Willing to work on weekends, official holidays and outside the official working hours.</li>
<li>POS &amp; Gift Card Handling</li>
<li>Team Collaboration</li></ul> 


Behavioural Competencies :
<ul>
<li>Friendly, approachable, honest and trustworthy.</li>
<li>Adaptation and Flexibility</li>
<li>Emotional Resilience</li>
<li>Cultural Sensitivitiy</li>
<li>Proactive, punctual and reliable.</li>
</ul><ul><li>Positive, cheerful mentality and open to work attitude</li></ul> 


What equips you for the role:

Minimum Qualifications and Knowledge:
<ul><li>Graduation in any degree.</li>
<li>Fluent in English, preferably in Arabic or any other language would be an advantage.</li></ul> 


Minimum Experience:
<ul><li>2 years relevant customer service experience in a shopping Centre or hospitality background preference for front-desk.</li></ul> 


About Al-Futtaim Group Real Estate 
The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years. 
Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us. 
AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.</div>

Customer Service Assistant I Real Estate I DFC Mall

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