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customer care specialist

Mindbridge

<div>
 
 
 Who We Are
 
 
 
 We are Pakistan's largest English language-based outsourcing company and specialize in managing customer care services and back-office processes for global leaders in technical support, banking, telecom, transportation, and retail. Through world-class human resources, a strong management focus, dedicated business units, and a comprehensive financial platform, we ensure client satisfaction and continue solidifying ourselves as our country's industry leader. At Mind Bridge, we continue to pride ourselves on our process efficiencies and quality-conscious philosophy. which have led to a continuous and growing engagement with industry-leading enterprises across the globe.
 
 
 
 
 
 
 The Job
 
 
 
 As Customer Experience Specialist you will act as a liaison, provide product/services information, answer questions on chat or email, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
 
 
 
 
 
 
 Get Hired Faster &ndash; Walk-In Interviews Open Now!
 
 
 
 Looking to kickstart your career without the wait? We&rsquo;ve got you covered!
 
 
 For the
 
 quickest response
 
 and a
 
 fast-track hiring process
 
 , visit our office for
 
 walk-in interviews
 
 . Just bring your:
 
 <ul>
 <li>
 
 Original CNIC
 
 </li>
 <li>
 
 Updated CV
 
 </li>
 </ul>
 
 ⏰
 
 When:
 
 Monday to Saturday, 11:00 AM - 6:00 PM
 
 
 📍
 
 Where:
 
 Mindbridge Center, 7 Kashmir Road, Opposite LDA Plaza, Lahore.
 
 
 Don&rsquo;t miss this chance to secure your dream job quickly! Walk in and walk out with an offer!
 
 
 
 
 
 
 What we offer:
 
 
 <ul>
 <li>
 Highest salary package for Non-Voice Customer Support: up to
 
 PKR 150,000
 
 </li>
 <li>
 No sales or monthly targets
 </li>
 <li>
 Medical Insurance
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 On job training
 </li>
 <li>
 State-of-the-art infrastructure
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Employee engagement &amp; appreciation programs
 </li>
 </ul>
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Manage incoming chats/emails
 </li>
 <li>
 Identify and assess customers&rsquo; needs to achieve satisfaction
 </li>
 <li>
 Build sustainable relationships and trust with customer accounts through open and interactive communication
 </li>
 <li>
 Provide accurate, valid and complete information by using the right methods/tools
 </li>
 <li>
 Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
 </li>
 <li>
 Follow communication procedures, guidelines and policies
 </li>
 <li>
 Take the extra mile to engage customers
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 A-Levels/Intermediate
 </li>
 <li>
 Natural instinct to empathize with users
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Native or bilingual spoken and written English skills
 </li>
 <li>
 Detail-oriented
 </li>
 </ul>
 
 
 
 
 
 We pride ourselves on being an equal opportunity employer, dedicated to fostering diversity and inclusion.
 
 
 
 
</div>

Customer Experience Specialist (Non Voice)

ibex. Pakistan

<div>
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 O Levels/Matric or above
 </li>
 <li>
 Excellent English Written and Verbal Communication
 </li>
 <li>
 American or neutral accent
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 </li>
 <li>
 Must be alteast 18 Years old and hold valid CNIC.
 
 
 </li>
 </ul>
 
 Why Start Your Career At ibex.?
 
 
 
 You will have a chance to help solve the most ordinary technological things in the most extraordinary way! You are not just going to enjoy it here, but you will get a chance to grow in a collaborative environment. If you want to experience the world on top and work in an environment where there is growth, then be a part of our diverse family.
 
 
 
 What Makes You A Good Fit For This Job?
 
 
 
 This job requires you to be a savvy communicator and someone who is agile enough to settle in a fast-paced environment. If you are nodding your head so far, then you are a perfect fit for this job! We are the experience you crave when you imagine the world of CX!
 
 
 
 What We Seek In You
 
 
 
 <ul>
 <li>
 Collaborative mindset
 </li>
 <li>
 Customer service focus
 </li>
 <li>
 Hands-on-problem solving ability
 </li>
 <li>
 The ability to communicate technical information in a simple manne
 
 
 </li>
 </ul>
 
 Learning And Takeaways
 
 
 
 Here @ ibex. we will help build you!
 
 
 <ul>
 <li>
 Unlimited exposure
 </li>
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 A chance to polish your skills
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 A great learning environment
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 Ample experience to build a future path for yourself
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 <li>
 An opportunity to operate with a highly trained and diversified network of people
 
 
 </li>
 </ul>
 If you want to build your career around one of the biggest organizations in the world then, we are what you are looking for!
 
 
 
 Perks Of Being An Ibexian
 
 
 
 <ul>
 <li>
 Medical Insurance &amp; OPD
 </li>
 <li>
 Provident Fund with investment options
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual leaves
 </li>
 <li>
 On job training
 </li>
 <li>
 Two days off in a week
 </li>
 <li>
 Ergonomic furniture and infrastructure
 </li>
 <li>
 Referral Rewards
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Conveyance facility
 </li>
 <li>
 Loan facility
 </li>
 <li>
 Employee Appreciation programs
 
 
 </li>
 </ul>
 The salary for this position will be up to Rs. 100,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Deliver exceptional customer experience as measured by performance objectives and in accordance of the core values of our client
 </li>
 <li>
 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
 </li>
 <li>
 Providing alternatives to products/items, which are not available on the ecommerce website
 </li>
 <li>
 Follow standard processes and procedures when it comes to providing the resolution
 </li>
 <li>
 Staying up to date with latest updates on system information, process changes and future updates
 </li>
 </ul>
</div>

Customer Services Specialist

Urban Developers Group

Department: Customer Care Incharge ( Females Only) Location: Central Park Housing Scheme, Lahore main ferozpur road. Reports to: Admin managerKey Responsibilities:<ul><li>Supervise day-to-day operations of the customer care department.</li><li>Lead, guide, and support the customer care representatives to achieve service targets.</li><li>Handle escalated customer complaints and ensure timely resolution.</li><li>Monitor calls, emails, and other communication channels for quality and service standards.</li><li>Develop and implement customer care policies, procedures, and service standards.</li><li>Prepare and maintain reports on customer feedback, complaints, and service performance.</li><li>Coordinate with other departments (Sales, Operations, Accounts) to resolve customer concerns.</li></ul>Key Requirements:<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or relevant field.</li><li>3&ndash;5 years of experience in customer service with at least 1&ndash;2 years in a supervisory role.</li><li>Strong leadership and team management skills.</li><li>Excellent communication, interpersonal, and problem-solving abilities.</li><li>Ability to handle difficult situations and resolve conflicts effectively.</li><li>Proficiency in MS Office and CRM/customer care software.</li><li>Strong customer-oriented mindset with attention to detail.</li></ul>Job Type: Full-timeWork Location: In person

Customer Care Incharge

Circle5

We're looking for a Customer Service Specialist who has strong communication skills and a background in healthcare or customer service. In this role, you&rsquo;ll be the first point of contact for patients, answering billing inquiries, resolving concerns with empathy, and helping ensure a smooth experience.If you&rsquo;re patient, organized, and passionate about helping others, we want to hear from you!Responsibilities:<ul><li>Answer inbound calls and respond to emails from patients about billing</li><li>Handle questions with empathy, clarity, and professionalism</li><li>Explain patient statements, balances, and insurance coverage</li><li>Set up payment plans or escalate issues to billing team as needed</li><li>Update patient records and document interactions in Athena or other PM systems</li><li>Maintain a friendly, respectful tone, even with frustrated callers</li><li>Collaborate with billing/account managers to resolve patient issues efficiently</li></ul>Requirements:<ul><li>Minimum 1 year of experience in a patient-facing or customer service role (medical billing preferred)</li><li>Strong communication skills in English (spoken and written)</li><li>Excellent listening, empathy, and problem-solving skills</li><li>Familiarity with AthenaHealth or similar billing/PM software is a big plus</li><li>Comfortable working U.S. time zone hours (Night Shift Only)</li><li>Remote work is NOT available; this is an in-office role.</li></ul>What We Offer:<ul><li>Competitive salary based on experience</li><li>Work-life balance focus and flexible culture</li><li>Ongoing training &amp; mentorship</li><li>Growth opportunities within the company</li><li>Performance bonuses and Team Recognition</li><li>Experience letter after 12 months of service</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Customer Service Specialist

Zpayso

The Customer Support Representative will serve as the first point of contact for our customers, handling inquiries, complaints, and support requests through phone, email, and chat. The role requires excellent communication skills, problem-solving abilities, and a customer-first mindset to ensure high-quality service and customer satisfaction.Key Responsibilities:<ul><li>Respond promptly to customer queries via phone, email, and live chat.</li><li>Provide accurate, valid, and complete information using the right methods and tools.</li><li>Handle and resolve customer complaints professionally and within timelines.</li><li>Maintain a high level of product and service knowledge to assist customers effectively.</li><li>Identify customer needs and help them use products or services.</li><li>Escalate unresolved issues to the appropriate internal teams.</li><li>Keep records of customer interactions, feedback, and transactions.</li><li>Follow communication procedures, guidelines, and company policies.</li><li>Contribute to team effort by achieving daily/weekly/monthly performance targets.</li><li>Continuously work on improving customer service quality through feedback and training.</li></ul>Qualifications &amp; Requirements:<ul><li>Bachelor&rsquo;s degree (preferred) or equivalent experience.</li><li>Proven experience as a Customer Support Representative or in a similar customer-facing role.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving skills and ability to remain calm under pressure.</li><li>Proficiency in MS Office and CRM systems.</li><li>Ability to multitask, prioritize, and manage time effectively.</li><li>Strong interpersonal skills and a customer-oriented attitude.</li></ul>Key Skills:<ul><li>Customer Service Excellence</li><li>Active Listening &amp; Empathy</li><li>Problem Solving &amp; Conflict Resolution</li><li>Communication (Verbal &amp; Written)</li><li>Patience and Professionalism</li><li>Team Collaboration</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs45,000.00 per monthApplication Question(s):<ul><li>Are you available to join immediately?</li><li>Are you comfortable handling customer queries over phone, email, and chat?</li><li>Are you able to work from Gulberg, Lahore on a daily basis?</li><li>Why are you interested in starting your career in customer support?</li><li>What are your salary expectations?</li></ul>Work Location: In person

Customer Support Representative

Abacus Outsourcing

Shift Duration: 8 Hours (Full-Time)Job Description:We are looking for enthusiastic and fluent English-speaking candidates to join our International Campaign (UAE Market). The role requires handling customer queries, providing accurate information, and ensuring excellent service in a professional manner.Key Responsibilities:<ul><li>Handle inbound and outbound customer calls.</li><li>Respond to customer queries promptly and professionally.</li><li>Provide accurate product/service information to customers.</li><li>Maintain records of customer interactions.</li><li>Ensure customer satisfaction by delivering quality service.</li></ul>Requirements:<ul><li>Minimum education: Intermediate.</li><li>Fluent in English (spoken &amp; written).</li><li>Strong communication and interpersonal skills.</li><li>Ability to handle customer concerns with patience and professionalism.</li><li>Willingness to work in an 8-hour full-time shift.</li></ul>What We Offer:<ul><li>Competitive salary package.</li><li>Professional work environment.</li><li>Growth opportunities within the organization.</li><li>flexible shifts.</li></ul>Job Type: Full-timePay: Up to Rs60,000.00 per monthWork Location: In person

Customer Support specialist

Karnak Home

Company: ADVORA MEDIA Location: Grand Square Mall, Gulberg III, Lahore Type: Female - Onsite Timings: Mon&ndash;Sat | 10:00 AM &ndash; 7:00 PM (1 hour Break)Overview:As a Customer Service Representative at our fast-paced company, you will be the first point of contact for our customers, providing professional and friendly service through various channels such as phone, email, and Social Media. Your role will be crucial in resolving issues, answering questions, and ensuring a seamless shopping experience. We are looking for individuals who are passionate about helping others and can maintain a positive attitude under pressure.Job Duties &amp; Responsibility:Customer Inquiry Resolution:<ul><li>Respond promptly to customer inquiries, including order status, product information, and shipping details.</li><li>Handle and resolve customer complaints with professionalism and patience.</li></ul>Order Management Support:<ul><li>Assist customers with placing or ducts to provide accurate information to customers.</li><li>Participate in training sessions to improve knowledge and customer service skills.</li><li>ders, returns, exchanges, and refunds.</li><li>Work closely with logistics and warehouse teams to ensure timely delivery of orders.</li></ul>Feedback and Escalation:<ul><li>Collect customer feedback and communicate this feedback to the relevant departments for improvement.</li><li>Escalate unresolved issues to the appropriate internal teams or management.</li></ul>Database Management:<ul><li>Keep records of customer interactions, transactions, comments, and complaints.</li><li>Update customer information in the database during and after each contact.</li></ul>Policy and Product Knowledge:<ul><li>Stay up-to-date with company policies, procedures, and pro</li></ul>Required Qualifications:<ul><li>High school diploma or equivalent; higher education or certifications in customer service or related fields are a plus</li><li>Proven customer support experience or experience as a client service representative.</li><li>Strong phone contact handling skills and active listening.</li><li>Familiarity with CRM systems and practices.</li><li>Excellent communication and presentation skills.</li><li>Ability to multitask, prioritize, and manage time effectively.</li><li>Empathy and a customer-oriented attitude.</li><li>Ability to work in a team and maintain professionalism under pressure.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs70,000.00 per monthApplication Question(s):<ul><li>Are you fluent in Arabic?</li></ul>Language:<ul><li>ARABIC (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Customer Service Representative (ARABIC-FEMALE-ONSITE)

Explore 687+ Customer care specialist in Lahore this September. Find roles across top companies and apply now to boost your career.