customer support representative Jobs in Lahore

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customer service representative Jobs in Lahore

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customer services specialist Jobs in Lahore

customer services specialist

customer care specialist

ibex. Pakistan

<div>
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist worldwide financial-services leading client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers and banking flavor but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 O Levels/Matriculation or above
 </li>
 <li>
 Excellent Written and Verbal English communication
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 </li>
 <li>
 Banking Experience preferred
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Deliver a class apart customer experience as measured by performance objectives and in accordance of the core values of our client
 </li>
 <li>
 Assist customers with their items purchased through ecommerce website
 </li>
 <li>
 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
 </li>
 <li>
 Providing alternatives to products/items, which are not available on the ecommerce website
 </li>
 <li>
 Follow standard processes and procedures when it comes to providing the resolution
 </li>
 <li>
 Staying up to date with latest updates on system information, process changes and future updates
 </li>
 </ul>
</div>

Customer Services Specialist

Axiom World Pvt Ltd

Job Title: Customer Services SpecialistCompany Overview: Ecolink is a fast-growing Chinese fintech and consumer financing company that has successfully expanded its operations across multiple markets and is now building its presence in Pakistan. We make smartphone ownership accessible through flexible installment solutions by combining technology, data, retail partnerships, and finance. Our mission is to bridge the digital divide and provide consumers with affordable access to mobile devices and digital financial services.Job Overview:We are seeking a dedicated Customer Services Specialist to provide exceptional support to customers, address inquiries and concerns, and ensure a positive customer experience.Key Responsibilities: <ul><li>To handle customer installment applications, repayment inquiries, complaints, etc.; review documents submitted by customers online and offline to verify credit status, perform device-locking services, and conduct debt collection via phone or telecom reminders.</li><li>To collaborate with the risk control department to identify fraudulent activities, report abnormal cases, and prepare daily operation reports.</li><li>To maintain customer relationships and conduct regular follow-ups to enhance satisfaction.</li></ul>Skills &amp; Expertise: Sales; Customer Services; Credit Verification; Risk Assessment; Debt Collection; Customer Relationship ManagementQualifications:<ul><li>Bachelor's or Master's degree.</li><li>Minimum 6 months to 1 year of relevant work experience.</li><li>The applicants should have experience in the following business area(s): Telecommunication, Call Center, Direct Selling/Marketing Service Company, Mobile Accessories</li><li>Freshers are also encouraged to apply.</li></ul>Pay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

ibex

<div>
 
 
 ibex, on behalf of its&nbsp;
 
 
 Global client
 
 
 , is seeking a&nbsp;
 
 
 Customer Service Representative
 
 
 &nbsp;for a&nbsp;
 
 
 night-shift role
 
 
 . This is a&nbsp;
 
 
 client-facing position
 
 
 &nbsp;responsible for delivering a&nbsp;
 
 
 premium customer experience
 
 
 &nbsp;through inbound call management. Shift timings are&nbsp;
 
 
 700 PM - 400 AM
 
 
 &nbsp;or&nbsp;
 
 
 800 PM - 500 AM
 
 
 , with&nbsp;
 
 
 rotational days off.
 
 
 
 &nbsp;
 
 <ul>
 <li>
 Handle inbound customer calls with professionalism, empathy, and accuracy, ensuring a high-quality customer experience.
 </li>
 <li>
 Resolve customer inquiries and issues promptly while maintaining excellent service standards.
 </li>
 <li>
 Provide clear, concise, and accurate information to customers, enhancing their confidence and satisfaction.
 </li>
 <li>
 Build positive relationships by understanding customer needs and offering appropriate solutions.
 </li>
 <li>
 Maintain composure and professionalism while handling complex or sensitive customer interactions.
 </li>
 <li>
 Uphold the client&rsquo;s brand reputation by consistently delivering exceptional service.
 </li>
 <li>
 Adapt smoothly to night-shift schedules and contribute effectively while following
 
 &nbsp;
 
 
 scheduled days off
 
 .
 </li>
 </ul>
 
 &nbsp;
 
 <ul>
 <li>
 
 Exceptional English communication skills
 
 , both written and verbal.
 </li>
 <li>
 
 1-2 years of experience
 
 
 &nbsp;
 
 in customer support or client service.
 </li>
 <li>
 Strong client service orientation with the ability to deliver high-touch, professional customer experiences.
 </li>
 <li>
 Comfortable working
 
 &nbsp;
 
 
 night shifts
 
 
 &nbsp;
 
 (
 
 700 PM - 400 AM
 
 
 &nbsp;
 
 or
 
 &nbsp;
 
 
 800 PM - 500 AM
 
 ) with
 
 &nbsp;
 
 
 scheduled days off
 
 .
 </li>
 <li>
 Detail-oriented, patient, and capable of handling high-volume or sensitive customer interactions with professionalism.
 </li>
 <li>
 Self-motivated and committed to delivering excellent client satisfaction.
 </li>
 </ul>
</div>

CSR- PK

The Hassol

We are seeking a detail-oriented, trustworthy, and experienced Pharmacy Cashier to join our growing team. Unlike standard retail cash handling, this role requires a solid understanding of pharmaceutical terminology, prescription reading, and medical store billing systems.If you have 4 to 5 years of experience in a busy pharmacy environment and thrive in a fast-paced setting, we want to hear from you!Key Responsibilities:<ul><li>Manage daily cash, card, and digital transactions accurately using the pharmacy POS system.</li><li>Verify prescriptions and cross-check prices, discounts, and quantities before finalizing bills.</li><li>Assist walk-in customers with empathy, professionalism, and quick service.</li><li>Maintain a clean, organized, and secure cash counter.</li><li>Reconcile the cash drawer at the end of your 12-hour shift and report any discrepancies.</li></ul>Job Requirements (Mandatory):<ul><li>Experience: Strict 4 to 5 years of proven experience specifically as a Pharmacy Cashier or Pharmacy Assistant.</li><li>Background: Pharmacy/Pharma retail background is a MUST. (Candidates without medical retail experience will not be shortlisted).</li><li>Shift Flexibility: Ability to commit to a 12-hour shift (Please specify your preference for the Morning or Night shift in your application).</li><li>Skills: Strong mental math, familiarity with pharmacy software, and excellent communication skills.</li></ul>Pay: Rs45,000.00 - Rs50,000.00 per monthWork Location: In person

Pharmacy Cashier / Pharmacy Billing Specialist

TCP Software

<div>TCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role.
About TCP (TimeClock Plus):
For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs. We recently embraced our new, refreshed brand which we feel fully embodies our commitment to innovation while also completing our first acquisition of Humanity, an industry-leading cloud-based scheduling platform. Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP, visit www.tcpsoftware.com or follow us on LinkedIn or Facebook.
The Setups Support Specialist plays a key role in supporting the successful onboarding and configuration of customer accounts. This role works closely with customer facing teams to assist with system configuration, data setup, and technical support. The ideal candidate is detail-oriented, technically capable, and excels at collaboration and communication.
As a Setups Support Specialist, you will:<ul><li>
Support Customer Facing Teams with customer account setup, system configuration, and data validation activities.
</li><li>Support new and existing customers with account setup, system configuration, and data validation processes.</li><li>
Demonstrate strong proficiency in Microsoft Excel, including the ability to handle large datasets and apply formulas to transform raw data into system-ready formats. Exposure and practice on SQL are a plus.</li><li>
Help prepare and maintain status reports and checklists.</li><li>
Collaborate with Customer Facing Teams to identify and resolve configuration or data-related issues.
</li><li>Manage multiple tasks and priorities across concurrent implementation and support projects.
</li><li>Communicate clearly and effectively with internal teams to ensure smooth handoffs and issue resolution.
</li><li>Follow established implementation processes and contribute to continuous improvement of support workflows.
</li><li>Work independently on assigned tasks while contributing effectively as part of a broader implementation team.
</li></ul>Requirements<ul><li>
Bachelor&rsquo;s degree (or equivalent experience).
</li><li>Experience in software configuration, implementation support, or a related technical support role.
</li><li>Proficiency in Microsoft Excel applications and SQL database management systems.
</li><li>Strong analytical and problem-solving skills with close attention to detail.
</li><li>Ability to multitask effectively in a fast-paced environment.
</li><li>Ability to work independently as well as collaboratively within a team.
</li><li>Exceptional communication skills, both written and verbal.</li></ul>
Benefits<ul><li>
Company sponsored training, workshops, education, and team building.
</li><li>The chance to make a genuine impact on the company&rsquo;s growth.</li><li>
Plenty of challenging work and the opportunity to stretch yourself.</li><li>
Every day you&rsquo;ll get to work with amazing talent in a fast-growing company that really values their people.</li><li>
Competitive salary based on experience</li><li>
PTO and Sick leaves</li><li>
In-Patient &amp; Out-Patient Health insurance</li><li>
Provident fund and EOBI</li><li>
The work/life setup you need to be successful</li><li>
A creative, collaborative, supportive environment that gives you the autonomy to explore new ideas, grow your skillset, and create outstanding results</li><li>
The opportunity to work with amazing talent in a fast-growing company that really values its team</li></ul>
TCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees</div>

Setups Support Specialist Lahore, Punjab, Pakistan

IRG Global

Job SummaryWe are seeking a highly motivated and results-driven Business Development Specialist generate new business opportunities in the United States packaging industry. The ideal candidate will be responsible for identifying and reaching out to businesses through outbound calls, SMS, and other communication channels to promote our custom packaging solutions, including custom boxes, retail packaging, e-commerce packaging, food packaging, and branded packaging products.The primary objective is to generate qualified leads, schedule meetings, build long-term relationships with decision-makers, and convert prospects into paying customers.Key Responsibilities<ul><li>Conduct outbound B2B cold calls to businesses across the United States.</li><li>Send personalized business text messages and follow-ups to prospective clients.</li><li>Identify and target manufacturers, e-commerce brands, retailers, wholesalers, cosmetic companies, CBD brands, food businesses, and other industries requiring custom packaging.</li><li>Generate qualified sales leads and schedule appointments for the sales team.</li><li>Present the company's packaging products and value proposition professionally.</li><li>Build and maintain strong relationships with potential clients.</li><li>Maintain accurate records of leads, calls, and follow-ups in the CRM.</li><li>Follow up consistently with prospects until conversion.</li><li>Meet and exceed weekly and monthly KPIs for calls, appointments, and sales opportunities.</li><li>Collaborate with the design and production teams to understand customer requirements.</li><li>Prepare quotations and assist customers throughout the sales process.</li><li>Research market trends and identify new business opportunities within the U.S. packaging industry.</li><li>Represent the company professionally while maintaining excellent customer service standards.</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor's degree in Business, Marketing, Sales, or a related field (preferred).</li><li>1&ndash;3 years of experience in outbound sales, business development, or lead generation.</li><li>Experience selling to U.S. customers is highly preferred.</li><li>Excellent spoken and written English.</li><li>Strong negotiation and persuasive communication skills.</li><li>Confidence in making high-volume outbound calls.</li><li>Experience with CRM software and lead management tools.</li><li>Ability to work independently and achieve sales targets.</li><li>Strong organizational and time-management skills.</li><li>Familiarity with custom packaging or printing industry is a plus.</li></ul>Preferred Experience<ul><li>B2B sales experience in the packaging, printing, manufacturing, or promotional products industry.</li><li>Experience with SMS outreach, email campaigns, and LinkedIn prospecting.</li><li>Knowledge of custom corrugated boxes, rigid boxes, folding cartons, mailer boxes, retail packaging, and product packaging solutions.</li></ul>Key Performance Indicators (KPIs)<ul><li>Number of outbound calls made daily.</li><li>Number of text messages and follow-ups completed.</li><li>Qualified leads generated.</li><li>Appointments booked.</li><li>Sales opportunities created.</li><li>Revenue generated.</li><li>Customer conversion rate.</li><li>Client retention rate.</li></ul>Pay: From Rs70,000.00 per monthWork Location: In person

Business Development Specialist

FineXcloud

Job Description:We are looking for a Client Onboarding Specialist to ensure a smooth and positive onboarding experience for new clients. The ideal candidate will guide clients through the initial setup process, provide product information, and ensure they understand how to use our services effectively.Key Responsibilities:<ul><li>Respond to new client inquiries via calls, messages, and email.</li><li>Coordinate with internal teams to ensure successful client setup.</li><li>Provide guidance on products/services.</li><li>Understand client requirements and provide appropriate solutions.</li><li>Maintain accurate client records and onboarding documentation.</li><li>Address client questions and resolve onboarding issues promptly.</li><li>Ensure a positive client experience and build strong relationships.</li></ul>Requirements:<ul><li>A bachelor's degree in business, HR, marketing, or a related field is required.</li><li>Strong communication and interpersonal skills.</li><li>Good organizational and problem-solving abilities.</li><li>Experience with CRM or ERP systems is a plus.</li></ul>Apply at: jobs@finexcloud.comJob Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Client onboarding specialist

Explore 74+ Customer care specialist in Lahore this August. Find roles across top companies and apply now to boost your career.

74 customer care specialist jobs In Lahore

Customer Services Specialist

Customer Services Specialist

CSR- PK

Pharmacy Cashier / Pharmacy Billing Specialist

Setups Support Specialist Lahore, Punjab, Pakistan

Business Development Specialist

Client onboarding specialist