customer sales representative Jobs in Lahore

customer sales representative

customer service representative Jobs in Lahore

customer service representative

customer success specialist Jobs in Lahore

customer success specialist

call center representative Jobs in Lahore

call center representative

csr - customer service representative Jobs in Lahore

csr - customer service representative

customer care specialist

ibex. Pakistan

<div>
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist worldwide financial-services leading client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers and banking flavor but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
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 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   O Levels/Matriculation or above
  </li>
  <li>
   Excellent Written and Verbal English communication
  </li>
  <li>
   Proficiency with MS Office (Particularly MS Excel and MS Word)
  </li>
  <li>
   Banking Experience preferred
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Deliver a class apart customer experience as measured by performance objectives and in accordance of the core values of our client
  </li>
  <li>
   Assist customers with their items purchased through ecommerce website
  </li>
  <li>
   Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
  </li>
  <li>
   Providing alternatives to products/items, which are not available on the ecommerce website
  </li>
  <li>
   Follow standard processes and procedures when it comes to providing the resolution
  </li>
  <li>
   Staying up to date with latest updates on system information, process changes and future updates
  </li>
 </ul>
</div>


Customer Services Specialist

Mindbridge

<div>
 <p>
  <strong>
   Who We Are
  </strong>
 </p>
 <p>
  We are Pakistan's largest English language-based outsourcing company and specialize in managing customer care services and back-office processes for global leaders in technical support, banking, telecom, transportation, and retail. Through world-class human resources, a strong management focus, dedicated business units, and a comprehensive financial platform, we ensure client satisfaction and continue solidifying ourselves as our country's industry leader. At Mind Bridge, we continue to pride ourselves on our process efficiencies and quality-conscious philosophy. which have led to a continuous and growing engagement with industry-leading enterprises across the globe.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   The Job
  </strong>
 </p>
 <p>
  As Customer Experience Specialist you will act as a liaison, provide product/services information, answer questions on chat or email, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Get Hired Faster &ndash; Walk-In Interviews Open Now!
  </strong>
 </p>
 <p>
  Looking to kickstart your career without the wait? We&rsquo;ve got you covered!
 </p>
 <p>
  For the
  <strong>
   quickest response
  </strong>
  and a
  <strong>
   fast-track hiring process
  </strong>
  , visit our office for
  <strong>
   walk-in interviews
  </strong>
  . Just bring your:
 </p>
 <ul>
  <li>
   <strong>
    Original CNIC
   </strong>
  </li>
  <li>
   <strong>
    Updated CV
   </strong>
  </li>
 </ul>
 <p>
  ⏰
  <strong>
   When:
  </strong>
  Monday to Saturday, 11:00 AM - 6:00 PM
 </p>
 <p>
  📍
  <strong>
   Where:
  </strong>
  Mindbridge Center, 7 Kashmir Road, Opposite LDA Plaza, Lahore.
 </p>
 <p>
  Don&rsquo;t miss this chance to secure your dream job quickly! Walk in and walk out with an offer!
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What we offer:
  </strong>
 </p>
 <ul>
  <li>
   Highest salary package for Non-Voice Customer Support: up to
   <strong>
    PKR 150,000
   </strong>
  </li>
  <li>
   No sales or monthly targets
  </li>
  <li>
   Medical Insurance
  </li>
  <li>
   Leave Encashment
  </li>
  <li>
   On job training
  </li>
  <li>
   State-of-the-art infrastructure
  </li>
  <li>
   Annual Increment
  </li>
  <li>
   Employee engagement &amp; appreciation programs
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Manage incoming chats/emails
  </li>
  <li>
   Identify and assess customers&rsquo; needs to achieve satisfaction
  </li>
  <li>
   Build sustainable relationships and trust with customer accounts through open and interactive communication
  </li>
  <li>
   Provide accurate, valid and complete information by using the right methods/tools
  </li>
  <li>
   Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  </li>
  <li>
   Follow communication procedures, guidelines and policies
  </li>
  <li>
   Take the extra mile to engage customers
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   A-Levels/Intermediate
  </li>
  <li>
   Natural instinct to empathize with users
  </li>
  <li>
   Excellent verbal and written communication skills
  </li>
  <li>
   Native or bilingual spoken and written English skills
  </li>
  <li>
   Detail-oriented
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   We pride ourselves on being an equal opportunity employer, dedicated to fostering diversity and inclusion.
  </strong>
 </p>
 <p>
 </p>
</div>


Customer Experience Specialist (Non Voice)

Contour Software

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div>
Division:</div><div>
Perseus Payments provides integrated payments services to businesses and software providers. Perseus Payment integrates with your favorite software to offer a streamlined payments experience for you and your customers. We&rsquo;re improving the payments experience in a growing number of industries. We&rsquo;re already integrated with a number of business solutions serving a wide variety of markets.</div><div></div><div>
Division Link: <div>https://perseuspayments.com/</div></div><div></div><div>
Job Description:</div><div>
We are seeking a highly motivated and customer-focused Customer Care Representative to join our expanding team. In this key role, you will provide exceptional support to our clients, assisting with payment processing needs including onboarding, reconciliation, risk</div><div>
management, terminal ordering, and troubleshooting. As part of the frontline support team, you will ensure that our customers receive timely, effective solutions to their inquiries and technical issues, enhancing their overall experience with our company.</div><div>
Key Responsibilities:</div><ul><li>Customer Service Excellence: Proactively engage with customers via phone, email, and chat, demonstrating exceptional customer service skills and professionalism in every interaction.</li><li>Multi-Platform Expertise: Master various support processes and platforms, effectively managing multiple customer inquiries at once.</li><li>Documentation &amp; Reporting: Accurately document all customer interactions (calls, chats, emails, messages) in our support system, ensuring thorough and clear records.</li><li>Payment Processing Support: Handle inquiries related to onboarding, reconciliation, risk management, and terminal troubleshooting, providing effective solutions for each.</li><li>Technical Issue Resolution: Diagnose and resolve technical issues with payment terminals, ensuring minimal disruption to client operations.</li><li>Escalation &amp; Follow-Up: Escalate unresolved or complex issues to higher support levels or relevant teams, ensuring timely follow-up and resolution.</li><li>Adherence to Procedures: Follow company policies and procedures for both internal and external operations, maintaining consistency and compliance.</li><li>Additional Duties: Take on other tasks as needed to contribute to team goals and help drive the company&rsquo;s vision.</li></ul><div>
Required Skills &amp; Experience:</div><ul><li>Excellent Communication: Strong verbal and written communication skills, with the ability to convey clear and concise information.</li><li>Analytical Problem-Solving: A methodical approach to gathering requirements, identifying issues, and finding effective solutions.</li><li>Technical Proficiency: Proficient in Microsoft Office Suite and capable of learning additional support platforms quickly.</li><li>Mathematical Competency: Strong numerical skills to support reconciliation of bank statements and payment processing data.</li><li>Industry Experience: A minimum of 2 years of experience in the banking or payments industry.</li><li>Customer Support Experience: Demonstrated experience handling technical customer inquiries through phone and email.</li><li>Educational Background: Associate or bachelor&rsquo;s degree, or relevant work experience.</li></ul><div><div>
Desired Skills &amp; Experience:</div><ul><li>Experience in Financial Services: Familiarity with banking, financial services, or payment processing environments.</li><li>Terminal Troubleshooting: Experience with diagnosing and troubleshooting credit card payment terminals.</li><li>Proactive Problem Solving: Ability to identify potential issues and resolve them before they escalate.</li><li>Adaptability: Ability to thrive in a dynamic, fast-paced environment while managing multiple priorities.</li><li>Remote Work Efficiency: Strong time management and organizational skills, enabling you to work effectively in a remote setting.</li><li>Self-Motivated: Highly self-driven with the ability to work independently and collaborate well within a team.</li></ul><div></div><div>
Work Environment &amp; Shift Timings:</div><ul><li>Standard Shift: 10 am ET- 6 pm ET (8 pm PK time - 4 am PK Time)</li><li>Flexible Hours: Willingness to occasionally work during holidays or outside regular hours to accommodate global team needs.</li><li>Shift Changes: Possibility of shift changes after training to align with a different timezone based on organizational requirements</li></ul></div><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Customer Care Representative

Premio Travel and Tours

<p><b>Job Description:</b></p><p>We are looking for a friendly, detail-oriented, and professional Customer Service Representative to join our team. You will be the first point of contact for our customers, helping to resolve issues, answer questions, and provide an excellent overall experience.</p><p><b>Responsibilities:</b></p><ul><li>Handle customer inquiries via phone, email, or chat</li><li>Resolve product or service problems by clarifying issues and offering solutions</li><li>Maintain customer records by updating account information</li><li>Escalate unresolved issues to the appropriate departments</li><li>Ensure high levels of customer satisfaction</li></ul><p><b>Requirements:</b></p><ul><li>High school diploma or equivalent</li><li>Strong communication and problem-solving skills</li><li>Ability to multitask and stay organized</li><li>Previous customer service experience is a plus</li><li>Basic computer skills</li></ul><p>Job Type: Full-time</p><p>Pay: Rs30,000.00 - Rs50,000.00 per month</p><p>Work Location: In person</p>

Customer Service Representative

Digital Dost Pvt Limited

<p>We&rsquo;re looking for a motivated and customer-focused <b>Customer Support Representative</b> to join our team. The ideal candidate will have strong communication skills, a problem-solving attitude, and a passion for helping customers. This is an excellent opportunity for someone looking to start their career in customer service and grow within a dynamic organization.</p><p><b>Key Responsibilities:</b></p><ul><li>Handle inbound and outbound customer queries through calls, emails, or chat.</li><li>Provide accurate information regarding products and services.</li><li>Resolve customer issues efficiently and professionally.</li><li>Maintain detailed and organized records of customer interactions.</li><li>Collaborate with internal teams to ensure customer satisfaction.</li><li>Follow up on unresolved issues and ensure timely feedback.</li></ul><p><b>Requirements:</b></p><ul><li>Bachelor&rsquo;s degree (or equivalent qualification).</li><li>Up to 6 months of experience in a customer support or related role.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving and interpersonal skills.</li><li>Basic computer proficiency (MS Office, CRM tools, etc.).</li><li>Positive attitude and ability to work in a team environment.</li></ul><p>Job Types: Full-time, Fresher</p><p>Pay: Rs30,000.00 - Rs50,000.00 per month</p><p>Work Location: In person</p>

Customer Support Representative (CSR)

<p><b>Job Description:</b></p><p>We are looking for a friendly and customer-focused <b>Call Center Representative</b> to join our team. The ideal candidate will handle incoming and outgoing calls, assist customers with inquiries, provide information about products or services, and resolve any issues in a professional manner.</p><p><b>Responsibilities:</b></p><ul><li>Answer and manage customer calls promptly and courteously</li><li>Provide accurate information about products, services, or policies</li><li>Handle customer complaints or issues with patience and professionalism</li><li>Record and update customer information in the system</li><li>Meet performance goals and maintain a positive attitude</li></ul><p><b>Qualifications:</b></p><ul><li>High school diploma or equivalent</li><li>Good communication and listening skills</li><li>Basic computer skills</li><li>Ability to work in a fast-paced environment</li><li>Previous call center or customer service experience is a plus</li></ul><p>Job Type: Full-time</p><p>Pay: Rs30,000.00 - Rs50,000.00 per month</p><p>Work Location: In person</p>

Call Center Representative- Male

AV Private Limited

<p><b>Job Duties and Responsibilities</b></p><p>&middot; Deliver outstanding customer service and technical support to clients through phone, email, and live chat.</p><p>&middot; Respond promptly and effectively to customer inquiries and concerns.</p><p>&middot; Identify, troubleshoot, and resolve technical issues related to company services.</p><p>&middot; Accurately document and maintain records of all customer interactions in accordance with company policies.</p><p>&middot; Collect and share customer feedback to help enhance products, services, and overall customer experience.</p><p><b>Required Skills:</b></p><p>&middot; Proven experience in administrative support.</p><p>&middot; Strong organizational and communication skills.</p><p>&middot; Proficiency in Microsoft Office.</p><p>&middot; Ability to handle confidential information discreetly.</p><p><b>Salary + Benefits:</b></p><p>&middot; Salary: As per Interview<br/>EOBI<br/>Appreciation-based Lunch/Dinner<br/>Bi-Annual Increments + Performance-based Increments on Salary<br/>Internal Promotions and Growth Opportunities</p><p><b>Job Type: Full Time &amp; Permanent Role</b><br/><b>Job Location:</b> D2, Johar Town Phase 1, Lahore (Preferably Nearby Candidates)</p><p>Job Type: Full-time</p><p>Pay: Rs60,000.00 - Rs70,000.00 per month</p><p>Work Location: In person</p>

Customer Service Specialist

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