customer sales representative Jobs in Lahore

customer sales representative

customer service representative Jobs in Lahore

customer service representative

customer support representative Jobs in Lahore

customer support representative

customer support executive Jobs in Lahore

customer support executive

technical support engineer Jobs in Lahore

technical support engineer

customer care specialist

ibex. Pakistan

<div>
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist worldwide financial-services leading client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers and banking flavor but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
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 <strong>
  Qualifications
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 </strong>
 <ul>
  <li>
   O Levels/Matriculation or above
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   Excellent Written and Verbal English communication
  </li>
  <li>
   Proficiency with MS Office (Particularly MS Excel and MS Word)
  </li>
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   Banking Experience preferred
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  </li>
 </ul>
 <strong>
  Responsibilities
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  <br/>
 </strong>
 <ul>
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   Deliver a class apart customer experience as measured by performance objectives and in accordance of the core values of our client
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   Assist customers with their items purchased through ecommerce website
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   Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
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   Providing alternatives to products/items, which are not available on the ecommerce website
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   Follow standard processes and procedures when it comes to providing the resolution
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   Staying up to date with latest updates on system information, process changes and future updates
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 </ul>
</div>


Customer Services Specialist

Contour Software

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div>
Division:</div><div>
Perseus Payments provides integrated payments services to businesses and software providers. Perseus Payment integrates with your favorite software to offer a streamlined payments experience for you and your customers. We&rsquo;re improving the payments experience in a growing number of industries. We&rsquo;re already integrated with a number of business solutions serving a wide variety of markets.</div><div></div><div>
Division Link: <div>https://perseuspayments.com/</div></div><div></div><div>
Job Description:</div><div>
We are seeking a highly motivated and customer-focused Customer Care Representative to join our expanding team. In this key role, you will provide exceptional support to our clients, assisting with payment processing needs including onboarding, reconciliation, risk</div><div>
management, terminal ordering, and troubleshooting. As part of the frontline support team, you will ensure that our customers receive timely, effective solutions to their inquiries and technical issues, enhancing their overall experience with our company.</div><div>
Key Responsibilities:</div><ul><li>Customer Service Excellence: Proactively engage with customers via phone, email, and chat, demonstrating exceptional customer service skills and professionalism in every interaction.</li><li>Multi-Platform Expertise: Master various support processes and platforms, effectively managing multiple customer inquiries at once.</li><li>Documentation &amp; Reporting: Accurately document all customer interactions (calls, chats, emails, messages) in our support system, ensuring thorough and clear records.</li><li>Payment Processing Support: Handle inquiries related to onboarding, reconciliation, risk management, and terminal troubleshooting, providing effective solutions for each.</li><li>Technical Issue Resolution: Diagnose and resolve technical issues with payment terminals, ensuring minimal disruption to client operations.</li><li>Escalation &amp; Follow-Up: Escalate unresolved or complex issues to higher support levels or relevant teams, ensuring timely follow-up and resolution.</li><li>Adherence to Procedures: Follow company policies and procedures for both internal and external operations, maintaining consistency and compliance.</li><li>Additional Duties: Take on other tasks as needed to contribute to team goals and help drive the company&rsquo;s vision.</li></ul><div>
Required Skills &amp; Experience:</div><ul><li>Excellent Communication: Strong verbal and written communication skills, with the ability to convey clear and concise information.</li><li>Analytical Problem-Solving: A methodical approach to gathering requirements, identifying issues, and finding effective solutions.</li><li>Technical Proficiency: Proficient in Microsoft Office Suite and capable of learning additional support platforms quickly.</li><li>Mathematical Competency: Strong numerical skills to support reconciliation of bank statements and payment processing data.</li><li>Industry Experience: A minimum of 2 years of experience in the banking or payments industry.</li><li>Customer Support Experience: Demonstrated experience handling technical customer inquiries through phone and email.</li><li>Educational Background: Associate or bachelor&rsquo;s degree, or relevant work experience.</li></ul><div><div>
Desired Skills &amp; Experience:</div><ul><li>Experience in Financial Services: Familiarity with banking, financial services, or payment processing environments.</li><li>Terminal Troubleshooting: Experience with diagnosing and troubleshooting credit card payment terminals.</li><li>Proactive Problem Solving: Ability to identify potential issues and resolve them before they escalate.</li><li>Adaptability: Ability to thrive in a dynamic, fast-paced environment while managing multiple priorities.</li><li>Remote Work Efficiency: Strong time management and organizational skills, enabling you to work effectively in a remote setting.</li><li>Self-Motivated: Highly self-driven with the ability to work independently and collaborate well within a team.</li></ul><div></div><div>
Work Environment &amp; Shift Timings:</div><ul><li>Standard Shift: 10 am ET- 6 pm ET (8 pm PK time - 4 am PK Time)</li><li>Flexible Hours: Willingness to occasionally work during holidays or outside regular hours to accommodate global team needs.</li><li>Shift Changes: Possibility of shift changes after training to align with a different timezone based on organizational requirements</li></ul></div><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Customer Care Representative

ANALTYTICA

<p><b>Job Title:</b> Call Center Representative<br/><b>Company:</b> ATU Logistics<br/><b>Location:</b> Near DHA Phase 6, Lahore<br/><b>Shift:</b> Night Shift | 7:30 PM &ndash; 4:30 AM (Monday to Friday)</p><p><b>About the Role</b></p><p>ATU Logistics is looking for enthusiastic and customer-oriented <b>Call Center Representatives</b> to join our <b>night shift team</b>. As the first point of contact for our clients, you&rsquo;ll manage both <b>inbound and outbound calls</b>, deliver accurate information, resolve issues, and ensure a seamless customer experience. We&rsquo;re seeking individuals with strong communication skills who can stay composed under pressure and consistently provide professional, high-quality service.</p><p><b>Key Responsibilities</b></p><ul><li>Handle inbound customer calls and provide assistance with inquiries or support needs.</li><li>Make outbound calls for follow-ups, shipment updates, and confirmations.</li><li>Clearly explain company services and logistics solutions to clients.</li><li>Address customer complaints professionally and escalate issues when necessary.</li><li>Maintain accurate and detailed records of interactions in CRM systems.</li><li>Coordinate with the sales and dispatch departments to ensure smooth operations.</li><li>Stay informed about company updates, policies, and services.</li></ul><p><b>Requirements</b></p><ul><li>Prior experience in a <b>call center or customer service role</b> (experience with the <b>US/Canada market</b> preferred).</li><li>Excellent <b>English communication skills</b> (both spoken and written).</li><li>Strong <b>listening, multitasking, and problem-solving</b> abilities.</li><li>Proficiency with computers and familiarity with CRM software.</li><li>Availability for <b>full-time night shifts</b> at our <b>Lahore office (near DHA Phase 6)</b>.</li></ul><p><b>Why Work With Us</b></p><p>At ATU Logistics, your work has a direct impact on customer satisfaction and overall company success. We provide:</p><ul><li>A <b>professional, friendly, and growth-focused environment</b>.</li><li><b>Competitive pay</b> and <b>performance-based incentives</b>.</li><li><b>Career growth opportunities</b> and skill development support.</li></ul><p>If you&rsquo;re dependable, energetic, and eager to grow in a dynamic logistics company, we&rsquo;d love to have you on our team.</p><p><b>Apply now and start your journey with ATU Logistics!</b></p><p>Job Type: Full-time</p><p>Pay: Rs50,000.00 - Rs100,000.00 per month</p><p>Work Location: In person</p>

Call Center Representative

<p><b>Job Title:</b> Call Center Representative<br/><b>Company:</b> ATU Logistics<br/><b>Location:</b> Near DHA Phase 6, Lahore<br/><b>Shift:</b> Night Shift | 7:30 PM &ndash; 4:30 AM (Monday to Friday)</p><p><b>About the Role</b></p><p>ATU Logistics is seeking <b>motivated and customer-focused Call Center Representatives</b> to join our <b>night shift team</b>. As the first point of contact for our clients, you&rsquo;ll handle <b>inbound and outbound calls</b>, provide accurate information, resolve concerns, and ensure a smooth customer experience. We&rsquo;re looking for <b>confident communicators</b> who can remain calm under pressure and deliver <b>professional, high-quality service</b> at all times.</p><p><b>Key Responsibilities</b></p><ul><li>Manage <b>inbound calls</b> and assist customers with inquiries or support requests.</li><li>Conduct <b>outbound calls</b> for follow-ups, shipment updates, and confirmations.</li><li>Clearly communicate <b>logistics solutions and company services</b> to customers.</li><li>Handle complaints with <b>professionalism and empathy</b>, escalating when necessary.</li><li>Maintain accurate records of <b>customer interactions in CRM systems</b>.</li><li>Coordinate with <b>sales and dispatch teams</b> to ensure efficient operations.</li><li>Stay up to date with <b>company policies, services, and logistics updates</b>.</li></ul><p><b>Requirements</b></p><ul><li>Prior experience in <b>customer service or call center</b> roles (US/Canada market experience preferred).</li><li>Excellent <b>English communication skills</b> (spoken and written).</li><li>Strong <b>listening, multitasking, and problem-solving</b> abilities.</li><li>Basic computer literacy and familiarity with <b>CRM tools</b>.</li><li>Full-time <b>night shift availability</b> at our office near <b>DHA Phase 6, Lahore</b>.</li></ul><p><b>Why Join Us</b></p><p>At ATU Logistics, your role directly contributes to <b>customer satisfaction and business success</b>. We offer a <b>professional and supportive environment</b>, <b>competitive salaries</b>, <b>performance-based incentives</b>, and clear <b>opportunities for career advancement</b>.</p><p>If you&rsquo;re <b>enthusiastic, dependable</b>, and ready to build a <b>rewarding career in customer support</b>, we&rsquo;d love to hear from you.<br/><b>Apply now and grow with ATU Logistics!</b></p><p>Job Type: Full-time</p><p>Pay: Rs50,000.00 - Rs100,000.00 per month</p><p>Work Location: In person</p>

iComz

<p><b>Job Title:</b> Customer Service Representative</p><p><b>Job Type:</b> Full-Time<br/><b>Location:</b> On-site (Johar Town, Lahore)<br/><b>Working Hours:</b> Flexible (Must be available to work in U.S. time zones as needed)</p><p><b>About the Role:</b></p><p>We are looking for a proactive, empathetic, and detail-oriented <b>Customer Service Representative</b> to join our growing team. You will serve as the first point of contact for our U.S.-based clients, handling inquiries, resolving issues, and ensuring an exceptional customer experience across all touch points.</p><p>This role requires flexibility in work hours to accommodate varying client schedules, including potential evening or weekend shifts aligned with U.S. time zones.</p><p><b>Key Responsibilities:</b></p><ul><li>Respond promptly and professionally to customer inquiries via phone, email, live chat, or other communication channels.</li><li>Provide accurate product or service information and resolve issues in a timely manner.</li><li>Handle customer complaints with patience and professionalism, striving for first-contact resolution.</li><li>Maintain thorough knowledge of company products, services, and policies.</li><li>Document all customer interactions in the CRM system clearly and accurately.</li><li>Collaborate with internal teams (sales, tech support, operations) to resolve complex issues.</li><li>Identify recurring customer issues and escalate to relevant departments for resolution and improvement.</li><li>Meet or exceed key performance metrics such as response time, resolution time, and customer satisfaction.</li></ul><p><b>Requirements:</b></p><ul><li>Proven experience in a customer service or client-facing role (1+ year preferred).</li><li>Excellent verbal and written communication skills in English.</li><li>Comfortable working U.S. business hours, including flexible scheduling when needed.</li><li>Strong problem-solving skills with a customer-first mindset.</li><li>Ability to multitask and prioritize effectively in a fast-paced environment.</li><li>Tech-savvy and experienced with CRM systems, help desk software, and MS Office/Google Workspace.</li></ul><p><b>Preferred Qualifications:</b></p><ul><li>Experience supporting U.S.-based clients or international customer service operations.</li><li>Familiarity with Zendesk, Freshdesk, Salesforce, or similar platforms.</li><li>Multilingual abilities (especially Spanish) are a plus, but not required.</li></ul><p>Job Type: Full-time</p><p>Pay: From Rs110,000.00 per month</p><p>Work Location: In person</p>

Nessovo solutions

<p><b>Experience: 3+ Years</b><br/><b>Location: Johar Town, Lahore</b><br/><b>Job Type: Full Time Onsite</b><br/><b>Working Days: (Monday toSaturday)</b></p><p><b>Job Position</b>: <b>Customer Support Executive</b><br/>We are growing <b>taxi service</b> provider catering to <b>UK clients</b>, ensuring reliable and seamless travel experiences. To strengthen our customer experience, we are hiring energetic Customer Support Executives who can effectively communicate with both customers and drivers, handle queries, resolve issues, and ensure smooth operations.</p><p><b>Key Responsibilities</b></p><ul><li>Handle <b>inbound</b> and <b>outbound calls</b>, emails, and chats from <b>UK clients and drivers.</b></li><li>Communicate effectively in fluent English with customers and drivers to ensure smooth ride coordination.</li><li>Negotiate with drivers and customers to resolve fare, timing, or route issues professionally.</li><li>Provide accurate information regarding bookings, cancellations, payments, and services.</li><li>Convince customers by addressing their concerns and offering suitable solutions.</li><li>Maintain a high level of professionalism and empathy while handling customer queries.</li><li>Escalate complex issues to the relevant department when required.</li><li>Keep records of customer interactions and ensure timely follow-up.</li><li>Work closely with operations to ensure customer satisfaction and service quality.</li></ul><p><b>Requirements:</b></p><ul><li>Bachelor&rsquo;s degree (preferred, but not mandatory if candidate has strong communication skills).</li><li><b>Excellent English communication skills (both spoken and written)</b>.</li><li>Strong negotiation and convincing power.</li><li>Prior experience in customer support, call center, or client services (preferred).</li><li>Ability to multitask, work under pressure, and resolve conflicts effectively.</li><li>Willingness to work in shifts (as per <b>UK time zones</b>).</li><li>Proficiency in MS Office and basic computer operations.</li></ul><p><b>Key Skills:</b></p><ul><li>Excellent verbal and written English.</li><li>Negotiation &amp; Persuasion skills.</li><li>Problem-solving &amp; Conflict resolution.</li><li>Active listening and empathy.</li><li>Time management &amp; Multitasking.</li></ul><p><b>What We Offer:</b></p><ul><li>Competitive basic salary.</li><li>Attractive <b>performance-based incentives/commissions</b>.</li><li>Friendly and collaborative work environment.</li><li>Training and development opportunities.</li><li>Growth within the company.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs89,000.00 - Rs90,000.00 per month</p><p>Work Location: In person</p>

Customer Support Executive

Breeze Travel Agency

<p>We are hiring enthusiastic and customer-focused <b>Female Call Center Agents</b> with excellent communication skills and a strong English accent. The ideal candidate will be responsible for handling inbound and outbound calls, providing top-quality support to international clients, and ensuring customer satisfaction.</p><p><b>Key Responsibilities:</b></p><ul><li>Handle customer inquiries professionally via phone calls.</li><li>Provide accurate information and resolve customer issues efficiently.</li><li>Maintain a polite, confident, and friendly tone during all interactions.</li><li>Record and update customer information in the system.</li><li>Follow up with clients to ensure their needs are met.</li><li>Achieve daily/weekly targets set by the management.</li></ul><p><b>Requirements:</b></p><ul><li>Excellent verbal communication skills with a <b>clear English accent</b>.</li><li>Strong listening and problem-solving abilities.</li><li>Previous experience in a call center or customer support role is a plus.</li><li>Ability to work in a fast-paced environment.</li><li>Basic computer knowledge (MS Office, CRM software).</li><li>Must be flexible with night shifts (for international clients).</li></ul><p><b>Perks &amp; Benefits:</b></p><ul><li>Competitive salary + attractive commission structure.</li><li>Professional and supportive work environment.</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

Female Call Center Agent (Customer Support)

Explore 1036+ Customer care specialist in Lahore this October. Find roles across top companies and apply now to boost your career.

1036 customer care specialist jobs IN Lahore

Customer Services Specialist

Customer Care Representative

Call Center Representative

Call Center Representative

Customer Care Representative

Customer Support Executive

Female Call Center Agent (Customer Support)