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onebank

<div>
 
 
 Who we are ?
 
 
 
 -MDI was established in 2020 as the company responsible for launching the 1st digital native bank in Egypt. The digital bank aims to create innovative solutions tailored to serve the needs of the banking customers in Egypt.
 
 
 -Our main goal is to create a positive customer experience through the differentiated journey that our customers live while using the digital bank.
 
 
 -Our Drive: We use our drive and commitment to energies, engage and inspire others, upholding the highest standards of work ethic, honesty and morality.
 
 
 
 
 
 
 
 JOB PURPOSE
 
 
 
 
 The Loyalty &amp; Rewards Manager is responsible for developing and implementing a comprehensive loyalty and rewards program. The primary objective of this role is to enhance customer engagement, satisfaction, and retention by creating and managing innovative loyalty initiatives and reward structures. The Loyalty &amp; Rewards Manager will collaborate with various internal stakeholders to drive customer loyalty, lifetime value &amp; contribute to maximizing the overall profitability.
 
 
 
 
 
 
 Job Duties &amp; Responsibilities:
 
 
 
 
 
 
 
 Loyalty Program Strategy:
 
 
 <ul>
 <li>
 Develop a comprehensive market understanding to identify industry best practices, customer preferences, and emerging trends in loyalty and rewards programs.
 </li>
 <li>
 Formulate a clear and effective loyalty program strategy aligned with the digital bank's overall business objectives.
 </li>
 <li>
 Define target customer segments and design tailored loyalty initiatives to meet their specific needs and preferences.
 </li>
 <li>
 Establish key performance indicators (KPIs) and metrics to measure the success and effectiveness of the loyalty program.
 </li>
 </ul>
 
 
 Loyalty Program Development and Management:
 
 
 <ul>
 <li>
 Design and implement a robust loyalty program framework, including points accumulation, redemption options, tiered membership, and exclusive benefits.
 </li>
 <li>
 Collaborate with cross-functional teams, such as retail, digital, marketing, and technology to ensure seamless integration of the loyalty program across the banking products &amp; customer journeys.
 </li>
 <li>
 Monitor and analyze customer behavior, transactional data, and engagement patterns to identify opportunities for program improvement and optimization.
 </li>
 <li>
 Regularly review and update the loyalty program to ensure its relevance, competitiveness, and alignment with the changing needs of the target audience.
 </li>
 </ul>
 
 
 Rewards and Incentives:
 
 
 <ul>
 <li>
 Develop a compelling rewards portfolio, including merchandise, digital vouchers, cashback offers, travel perks, and exclusive experiences, to drive customer engagement and loyalty.
 </li>
 <li>
 Collaborate with Partners Ecosystem team to manage relationships with external partners, such as merchants and aggregators, to negotiate favorable deals, discounts, and offers for loyalty program members.
 </li>
 <li>
 Continuously evaluate and enhance the rewards portfolio based on customer feedback, market trends, and program performance.
 </li>
 <li>
 Implement personalized and targeted rewards strategies to maximize customer satisfaction and retention.
 </li>
 </ul>
 
 
 Communication and Promotion:
 
 
 <ul>
 <li>
 Collaborate with the marketing team to develop and execute effective marketing and communication plans to promote the loyalty program and its benefits to existing and potential customers.
 </li>
 <li>
 Monitor customer feedback, inquiries, and complaints related to the loyalty program and provide timely resolution and assistance.
 </li>
 <li>
 Conduct regular performance analysis and prepare reports on program performance, member engagement, and ROI to present to senior management.
 </li>
 </ul>
 
 
 Compliance and Risk Management:
 
 
 <ul>
 <li>
 Ensure compliance with relevant regulations, legal requirements, and data privacy policies in the design and operation of the loyalty program.
 </li>
 <li>
 Mitigate risks associated with fraud, abuse, and unauthorized access to loyalty program data by implementing appropriate security measures and controls.
 </li>
 <li>
 Collaborate with the legal, compliance &amp; other control functions to ensure all loyalty program activities and communications adhere to applicable laws and guidelines.
 </li>
 </ul>
 
 
 
 
 
 Qualifications and Education:
 
 
 
 
 
 <ul>
 <li>
 7-9 years of professional experience
 </li>
 <li>
 Previous experience in loyalty program management, preferably in the banking or financial services industry.
 </li>
 <li>
 Proficient in data analysis and reporting tools to derive insights and make data-driven decisions.
 </li>
 <li>
 Strong project management skills with the ability to prioritize tasks, meet deadlines, and manage multiple initiatives simultaneously.
 </li>
 </ul>
</div>

Loyalty & Rewards Programs Manager

Nestlé

<div>
 
 Consumer Engagement Associate
 
 
 
 
 POSITION SNAPSHOT
 
 
 
 Location: Egypt
 
 
 Company: Nestl&eacute;
 
 
 
 Position Summary
 
 
 
 Joining Nestl&eacute; means you are joining the largest food and Beverage Company in the world.  At our very core, we are a human environment &ndash; passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.
 
 
 You will respond to consumers inquiries, comments, and complaints using standard scripts and FAQs via inbound and outbound calls, emails, WhatsApp, Live chat and owned social media channels.
 
 
 
 
 
 A DAY IN THE LIFE &hellip;
 
 
 
 <ul>
 <li>
 Ensures Nestl&eacute; CES standard instructions on consumer complaints handling process is handled appropriately and in a timely manner.
 </li>
 <li>
 Utilizes various market-based tools and applications for consumer management and servicing.
 </li>
 <li>
 Provides empathetic and cutting-edge service in customer service based on Nestl&eacute; CES Standard Instructions on Consumer Complaints Handling.
 </li>
 <li>
 Resolve customer inquiries, comments, and complaints of consumers.
 </li>
 <li>
 Ensures proper encoding of all information received from consumer and other cross functional teams in the CRM Tool.
 </li>
 <li>
 Ensures quality service and consumer satisfaction according to needs and in all service channels (chat, e-mail, social networks, telephone).
 </li>
 <li>
 Ensures proper notification and escalation of critical complaints and irate customers.
 </li>
 <li>
 Follows the changes in the messaging and the ways of working.
 </li>
 <li>
 Executes additional tasks from the Line Manager, SPOC from the Brand teams and the CES Manager.
 
 
 </li>
 </ul>
 
 
 
 
 
 
 
 ARE YOU A FIT?
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in marketing, business studies, communications, journalism, media studies, psychology.
 </li>
 <li>
 Strong interpersonal skills, team-oriented attitude.
 </li>
 <li>
 Strong verbal and written communication skills in English
 </li>
 <li>
 Ability to multitask and prioritize.
 </li>
 <li>
 Interest in digital and social media industry, current online trends and marketing tactics
 </li>
 <li>
 Capacity to learn new skills and master new tools is a must.
 </li>
 <li>
 Attention to details.
 </li>
 </ul>
</div>

Consumer Engagement Associate ( English Speaker)

Sutherland

<div>
 
 
 Role Purpose:
 
 
 
 The
 
 Manager &ndash; Employee Engagement &amp; Events
 
 will lead initiatives that enhance employee experience and organizational culture across Sutherland Egypt. This includes planning and executing events, driving engagement programs, managing social media communications, and collaborating across verticals to ensure alignment with business objectives.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Event Planning &amp; Execution: Design and deliver corporate events and cultural activities aligned with company values. Manage budgets, vendors, and logistics for flawless execution.
 </li>
 <li>
 Employee Engagement: Develop programs that foster collaboration, recognition, and well-being. Partner with HR and leadership to measure engagement and implement improvements.
 </li>
 <li>
 Social media &amp; Communication: Manage social media platforms to showcase culture and achievements. Create engaging content and monitor analytics for optimization.
 </li>
 <li>
 Cross-Vertical Collaboration: Work with multiple business units to ensure inclusivity in engagement initiatives. Act as a communication bridge between leadership and employees.
 </li>
 <li>
 Reporting &amp; Analytics: Provide monthly reports on engagement metrics, event ROI, and social media performance. Recommend improvements based on data insights.
 </li>
 </ul>
 
 
 
 
 
 Previous Work Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in marketing, Communications, HR, or related field.
 </li>
 <li>
 Minimum 2 years in employee engagement, event management, or corporate communications.
 </li>
 <li>
 Proven track record in managing social media platforms for corporate branding.
 </li>
 <li>
 Experience in cross-functional collaboration and stakeholder management.
 </li>
 </ul>
 
 
</div>

Employee Engagement & Events Manager

Microsoft

<div>
 
 Overview
 
 
 
 Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models. Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners). Initiates the gathering of information on the business and Information Technology objectives for customer organizations using partnerships with other account team leaders to identify customer priorities. Understands, identifies, and aligns Microsoft solutions, and technical capabilities. Engages in conversations with customers and demonstrates alignment between customer objectives and the current Microsoft portfolio of work in the customer account. Leads the strategic execution of program planning and customer-facing program reviews, prioritization of engagements, and management of key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. Proactively identifies, monitors, and mitigates actual and potential blockers to consumption through data analysis and customer feedback.
 
 
 
 Responsibilities
 
 
 
 Customer Relationship Management
 
 
 Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models. Develops, maintains, and builds upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and leads orchestration across internal/external stakeholders. Expands customer and partner relationships beyond the current Unified Support contract consumers with a focus on leading the definition of business outcomes and how to align Microsoft strategy to customer business priorities.
 
 
 Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners). Guides and leads conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft. Maps internal roles to customer priorities to action the needs of customers and provides input into customer priorities. Holds, maintains, and nurtures internal stakeholder relationships. Influences and challenges senior/executive internal stakeholders. Leads business value conversations at customer executive levels.
 
 
 Initiates the gathering of information on the business and Information Technology objectives for customer organizations using partnerships with other account team leaders to identify customer priorities. Partners with Account Team to create a customer success plan and contribute to the shared customer account plan in support of customer objectives specific to the customer's business transformation programs and common to their industry.
 
 
 Customer Success Leadership
 
 
 Leads the strategic execution of program planning and customer-facing program reviews, prioritization of engagements, and management of key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. Leverages Microsoft delivery management methodologies, processes, and tools to manage and improve customer operational health. Proactively identifies and mitigates customer blockers by leveraging Microsoft solutions and services, and develops deliverable programs of work. Orchestrates delivery resources to facilitate value realization with a focus on driving operational health. Leads delivery program reviews with internal stakeholders to ensure alignment on customer outcomes and account priorities. Leads escalation management and communications for delivery programs in the customer account.
 
 
 Engages in conversations with customers and demonstrates alignment between customer objectives and the current Microsoft portfolio of work in the customer account. Promotes the organizational and customer success strategy with customers. Aligns Microsoft technology and services with the customer's goals and objectives to form a cooperative strategy. Engages in account team planning, promoting business and technical needs for change that challenge customer thinking. Aligns with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work. Challenges the customer and influences their strategic decision making, driving the case for change towards improved operational health.
 
 
 Proactively identifies, monitors, and mitigates actual and potential blockers to consumption through data analysis and customer feedback. Mobilizes resources to address actual and potential blockers to consumption, associated issues, and to ensure delivery on Customer Success Plans (CSPs). Holds accountability for identified consumption milestones and their completion. Partners with customers to proactively identify opportunities for growth, optimize usage, and drive adoption. Partners with customers to understand their business objectives, identify opportunities where Microsoft offerings can help achieve those objectives, and aligns Microsoft products and services to agreed-upon customer outcomes and account priorities. Leverages an understanding of the customer's needs and business objectives to identify opportunities where Microsoft can provide added value to maximize retention and minimize churn.
 
 
 Technical Relevance
 
 
 Understands, identifies, and aligns Microsoft solutions, and technical capabilities (e.g., Azure, Modern Work, Dynamics) to customer needs and priorities. Leverages broad foundational industry and technical expertise to enable customer success. Identifies complex customer scenarios (e.g., Independent Software Vendors [ISV], cross-cloud, partner) and aligns with technical specialists to identify relevant cross-cloud technology solutions. Strengthens Microsoft's position in the customers' cloud technology marketplace against competitors. Leverages understanding of the customer's technology platform and Microsoft's technology roadmap to enable customer digital transformation.
 
 
 
 Qualifications
 
 
 
 Required qualifications:
 
 
 Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
 
 
 
 Additional Or Preferred Qualifications
 
 
 
 Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
 
 
 3+ years relevant work experience within customer industry.
 
 
 Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).
 
 
 Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
 
 
 Project Management Institute (PMI) or equivalent Project Management certification.
 
 
 Prosci or equivalent certification.
 
 
 This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
 
 
 Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about
 
 requesting accommodations.
 
</div>

Customer Success Account Manager

Magnet

<div>
 
 
 Employer Overview:
 
 
 
 A
 
 leading Egyptian Bank
 
 with over a century of experience in banking and investment services. The Bank is recognized for its commitment to national economic development, advanced digital solutions, and a strong presence in Egypt. With a wide network of branches and subsidiaries, it continues to provide innovative financial products and exceptional customer service to millions of clients.
 
 
 
 
 
 
 
 
 
 Job Summary
 
 
 
 The MarCom Manager is responsible for developing and executing integrated marketing and communication strategies that enhance the bank&rsquo;s brand positioning, support business growth, and strengthen customer engagement. The role oversees digital performance, product marketing, corporate communication, and brand consistency across all channels while ensuring full alignment with banking compliance and regulatory standards.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Lead the development of comprehensive marketing and communication plans across retail, corporate, and digital banking segments.
 </li>
 <li>
 Manage 360&deg; campaigns (digital, offline, events, PR) to support product launches, brand initiatives, and customer acquisition.
 </li>
 <li>
 Oversee digital performance and paid media activities to maximize ROI and optimize customer journeys.
 </li>
 <li>
 Ensure all marketing content and communications adhere to banking regulations, brand guidelines, and compliance standards.
 </li>
 <li>
 Direct social media strategy, content development, and customer engagement across digital platforms.
 </li>
 <li>
 Collaborate with product, digital banking, and corporate communication teams to deliver targeted marketing messages.
 </li>
 <li>
 Conduct market research, competitor benchmarking, and customer insights analysis to guide strategy.
 </li>
 <li>
 Manage relationships with advertising, media, and PR agencies to ensure high-quality deliverables.
 </li>
 <li>
 Monitor campaign performance analytics and provide detailed reports to senior management.
 </li>
 <li>
 Oversee brand identity consistency across branches, digital channels, and customer touchpoints.
 </li>
 <li>
 Manage marketing budgets and ensure cost-effective campaign execution.
 </li>
 <li>
 Lead, mentor, and develop the MarCom team to enhance efficiency and innovation.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, Communications, Business Administration, or a related field.
 </li>
 <li>
 Master&rsquo;s degree in Marketing or MBA is a plus.
 </li>
 <li>
 7&ndash;12 years of experience in Marketing &amp; Communications, preferably within the banking or financial services sector.
 </li>
 <li>
 Proven experience in digital marketing, performance campaigns, and integrated communication strategies.
 </li>
 <li>
 Strong knowledge of digital marketing platforms (Google Ads, Meta Ads, SEO/SEM tools).
 </li>
 <li>
 Proficiency in analytics tools (Google Analytics, Data Studio, Adobe Analytics).
 </li>
 <li>
 Experience with marketing automation tools (Salesforce Marketing Cloud, HubSpot, or similar).
 </li>
 <li>
 Understanding of banking products, customer segments, and financial industry regulations.
 </li>
 <li>
 Strong leadership and team management skills.
 </li>
 <li>
 Excellent communication, storytelling, and presentation abilities.
 </li>
 <li>
 Strategic thinker with strong business acumen and creativity.
 </li>
 <li>
 Strong project management, time management, and problem-solving skills.
 </li>
 <li>
 Proficient in MS Office (Excel, PowerPoint, Word).
 </li>
 <li>
 Familiarity with CRM and digital tracking dashboards.
 </li>
 <li>
 Fluent in written and spoken English and Arabic.
 </li>
 <li>
 Ability to manage multiple projects with tight deadlines.
 </li>
 <li>
 Ability to collaborate effectively with cross-functional teams, including product, digital, and compliance.
 </li>
 </ul>
 
 
</div>

Marketing Communications Manager

Abu Dhabi Islamic Bank - Egypt

<div>
 <ol>
 <li>
 KEY ACCOUNTABILITIES
 </li>
 </ol>
 <ul>
 <li>
 Targeting New Payroll Companies and proceed with contracts &amp; Accounts singing and ensure they comply with the ADIB&rsquo;s regulations and procedures.
 </li>
 <li>
 Maintain contact with key potential clients &amp; to have visits to these customers on quarterly basis.
 </li>
 <li>
 Manage overall relationship with customers till the accounts become live and ensure complying with pre-set criteria of the business acquisition defined by the payroll segment.
 </li>
 <li>
 Propose Payroll full benefits to achieve new payroll contracts &amp; sales of ADIB's Assets and Cards products and services.
 </li>
 <li>
 Promote ADIB Assets and Cards products and services throw effective cross selling techniques.
 </li>
 <li>
 increase assets and cards penetration ratios on companies&rsquo; portfolios in line with sales plans and budgets.
 </li>
 <li>
 Will be the company focal point &ldquo;Account manager &ldquo;at ADIB to provide customer service at all stages and handle company inquires and trouble shoots.
 </li>
 <li>
 Handle issues raised by companies as part of relationship management.
 </li>
 <li>
 Answer queries about ADIB`s products &amp; services and provide client reassurance &amp; consultations.
 </li>
 <li>
 Provide the relevant Corporate Sales Manager &amp; Segment head with regular performance reports and updates on the market reaction to ADIB payroll as well as competitor&rsquo;s activities for possible enhancements.
 </li>
 <li>
 Handle customer complaints efficiently and raise the unsolved ones to the Corporate Sales Manager to maintain customer satisfaction and loyalty.
 </li>
 <li>
 Provide proper software to new payroll companies&rsquo; responsible person and give professional training on the usage of this software.
 </li>
 <li>
 Follow up DCs production and delivery.
 </li>
 <li>
 Interface with risk to finalize all assets and cards pending TIAs
 </li>
 <li>
 Interface with AMC to handle payroll operations (upload signatures, files review, etc&hellip;) and manage remote payroll signing with branches.
 </li>
 <li>
 Interface with risk team to finalize accounts coding.
 </li>
 </ul>
 
 Minimum Qualifications:
 
 
 
 
 
 &middot; Payroll Sales Officer 1 Year Experience preferably sales background
 
 
 &middot; Payroll Sales Senior Officer 2 years preferably sales background
 
 
 
 
 
 Job Specific Skills
 
 <ul>
 <li>
 Good knowledge of ADIB&rsquo;s Retail banking products and services
 </li>
 <li>
 Thorough knowledge of ADIB&rsquo;s Retail Operational Policies and procedures
 </li>
 <li>
 Fair knowledge of service standards
 </li>
 <li>
 Computer skills
 </li>
 <li>
 Ability to work in a team.
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Good communication and relationship building skills
 </li>
 </ul>
 
 
 
 
 Generic Skills
 
 <ul>
 <li>
 Effective sales strategy planning &amp; achievement of targets.
 </li>
 <li>
 High communication skills.
 </li>
 <li>
 Presentation Skills.
 </li>
 <li>
 Good data capture &amp; good information provided for follow up.
 </li>
 <li>
 Good engagement with customers and potential customers.
 </li>
 <li>
 Bank Products, services &amp; operation knowledge
 </li>
 <li>
 Good command in English language spoken &amp; written
 </li>
 </ul>
 
 
</div>

Payroll Sales Officer

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838 customer engagement manager jobs IN Cairo

Loyalty & Rewards Programs Manager

Consumer Engagement Associate ( English Speaker)

Employee Engagement & Events Manager

Customer Success Account Manager

Customer Success Account Manager

Marketing Communications Manager

Payroll Sales Officer